251 to 275 of 554 ITSM Jobs in the UK excluding London

through investigation, resolution, fulfilment or escalation. Strong understanding of ITIL-based Incident, Request, Knowledge, Problem and Change Management. Experience using ServiceNow or an equivalent ITSM platform. Strong technical troubleshooting capability across areas such as Windows, Microsoft 365, Outlook, Teams, Active Directory, Entra ID, authentication, MFA, endpoints and business applications. Ability … equivalent service and information security standards. Experience mentoring colleagues or providing technical leadership within a Service Desk. Experience using ServiceNow ITSM, Knowledge, reporting and operational dashboards. Experience contributing to Problem Management, Continual Service Improvement, service transition or operational readiness. Relevant Microsoft technical certifications or equivalent practical experience. Key Personal Attributes ...

responsibilities Act as the Single Point of Contact (SPOC) for IT support requests. Log, categorise, prioritise and manage incidents and service requests through the ITSM platform. Provide first-line diagnosis and resolve common technical issues using documented procedures and knowledge articles. Complete password resets, account unlocks and user account administration. … Help Desk or customer support environment. Excellent customer service and communication skills. Strong troubleshooting and problem-solving abilities. Experience using an IT Service Management (ITSM) tool. The ability to prioritise workloads and manage multiple tasks effectively. Strong written and verbal communication skills. Good attention to detail and organisational skills. ...

complex technical issues. The role also provides leadership to Service Desk Co-ordinators delivering first-line support across phone, email, face-to-face and ITSM channels, ensuring enquiries are managed effectively and resolved in line with business priorities and service expectations. Key Responsibilities 1. Service Desk Management • Lead, support … analytical and problem-solving skills. • Experience using ITSM platforms such as ServiceNow, Freshservice, Jira, Remedy, Odoo or Zendesk. • Strong understanding of ITIL and IT Service Management practices. • Excellent communication, organisational and prioritisation skills. • Inclusive leadership style, strong integrity and attention to detail. • Full driving licence (occasional travel may be required ...

your working reality. We have built an inclusive and welcoming environment, for everyone. Your skills and experience Experience working within an IT Service Management (ITSM) environment, with a strong understanding of Event Management and ITIL best practices. Ability to monitor and analyse IT events, alerts, and service performance data ...

Airwave and mobile communications. Experience/Qualification Hold a degree (or have equivalent experience) and an ITIL Foundation Certificate in IT Service Management (or hold equivalent knowledge and experience). Experience managing budgets (£1m+) and ICT service delivery, operational support, or technical services within a medium-sized multi-site organisation. ...

week Reporting to: IT Service Manager The Role Owing to our continued growth and trusted reputation, we are seeking a skilled and proactive IT Service Management Analyst to join our Digital Sensitivity Review (DSR) Service Support team. You will work with our IT Service Manager, deputising when necessary, to ensure … sensitivity identification and redaction. Responsibilities Your main responsibilities will be to... Manage Incidents and Problem tickets. Contribute to the development and maturity of IT service management (ITIL) processes. Receive, log, and maintain Change Requests (RFCs) for SVGC IT and third-party suppliers, supporting change evaluation under the direction ...

Skills Background in an IT service environment with ITIL lifecycle exposure (Certification a bonus). Experience engaging senior stakeholders and leading teams. Skilled in ITSM tools, BI dashboards, Excel and PowerPoint. Strong analytical, communication and presentation skills. Confident handling major incidents and escalations. Customer-centric mindset with strong organisational abilities. ...

tools and their application to IT operations Desirable Exposure to Power Automate or similar workflow automation platforms (e.g. Zapier, Make, UI Path) Familiarity with ITSM platforms (ServiceNow, Freshservice, Halo, or similar) Previous work experience in a startup or scale-up environment Ability to showcase something you’ve built or automated ...

equivalent professional experience. Significant experience leading complex IT operations, infrastructure or support environments. Experience managing and developing multi-disciplinary teams. Strong understanding of IT service management principles and operational governance. Eligible for DV clearance (UKEO) Desirable ITIL Foundation certification or higher. Leadership, management or project management qualification. Experience leading operational ...

equivalent professional experience. Significant experience leading complex IT operations, infrastructure or support environments. Experience managing and developing multi-disciplinary teams. Strong understanding of IT service management principles and operational governance. Eligible for DV clearance (UKEO) Desirable ITIL Foundation certification or higher. Leadership, management or project management qualification. Experience leading operational ...

registrations/enterprise apps, B2B, Entra Connect/Cloud Sync and hybrid AD Experience automating joiner/mover/leaver processes with HR and ITSM systems (ideally ServiceNow) and implementing RBAC Working knowledge of SAML, OIDC, OAuth and SCIM, and PowerShell/Microsoft Graph scripting Clear technical documentation skills ...

specification. Person Specification Qualifications Essential Degree in IT, Digital, Information Systems or equivalent relevant experience. ITIL Foundation (ITIL v4 or later), or equivalent IT service management qualification. Experience Essential Significant experience in IT service delivery or operations management. Managing live IT services in a complex organisation. Embedding ITIL processes including ...

including switches, routers, servers and cabling. Creating and maintaining knowledge base articles and standard operating procedures. Working to agreed service levels and recognised IT service management practices. Travelling periodically to other company sites to provide hands-on IT support. About YouWe're looking for someone with at least one year ...

description and person specification. Qualifications Degree in IT, Digital, Information Systems or equivalent relevant experience. ITIL Foundation (ITIL v4 or later), or equivalent IT service management qualification. Experience Significant experience in IT service delivery or operations management. Managing live IT services in a complex organisation. Embedding ITIL processes including escalation ...

Skills/Must Have A minimum of 3+ years of SOC operational experience, demonstrating a strong background in alert triage, incident analysis and escalation ITSM/ticketing platforms (such as ServiceNow) and processes (ticket prioritisation, SLAs etc) Microsoft - including Sentinel and Defender XDR SentinelOne - including both endpoint and AI SIEM ...

pressure and challenging environments. Excellent organisational and problem solving skills. Team player with the ability to motivate others. Demonstrating the ability and understanding of ITSM tools, generating service reports and interpreting data. Desirable Defence or Public Sector Experience. Security Clearance is required ideally to SC level. Ability to travel both ...

include: Responding to IT queries from staff and students, helping to identify and resolve common technical problems Recording support requests in the IT service management system, updating tickets and referring more complex issues to the appropriate colleague Keeping staff informed of progress on reported faults and requests Assisting with ...

cost control, and supporting audits. Applicants should hold UK security clearance or be willing to obtain it, with 2+ years in ITAM and strong ITSM tool experience including ServiceNow and #J-18808-Ljbffr ...

Single Patient Record. Main duties of the job The post holder will lead the end-to-end design, standardisation, and operation of IT Service Management across the UHL Group, ensuring consistency of service delivery across sites while maintaining local responsiveness. This includes embedding ITIL-aligned practices (incident, change, problem, service … planned care and specialist services. For roles at Liverpool Women's, visit their careers page. Job description Job responsibilities Provide strategic leadership for IT Service Management across the UHL Group, ensuring alignment to organisational and national digital priorities Lead the development and implementation of ITIL-aligned service management processes, ensuring ...

example Microsoft or Thales Cloud infrastructure storage experience VMware cloud technologies Willing to work a rotating shift pattern and travel to other customer sites ITSM tooling and processes Server administration, for example Microsoft Windows Server Event management tooling such as SCOM, use of rather than administration VMware vCenter ...

Experience operating within Network Operations Centre (NOC) and/or Security Operations Centre (SOC) environments. * Proven incident, problem and change management experience using enterprise ITSM tooling. * Experience using monitoring, logging and SIEM tools to support operational services. * Strong scripting and automation skills using PowerShell, Python, Shell scripting or similar technologies. ...

documentation skills Desirable Criteria Experience with monitoring and logging platforms such as Zabbix & Grafana or similar Experience integrating infrastructure platforms with ServiceNow or similar ITSM tooling Familiarity with Atlassian products such as Jira and Confluence Strong collaborative working and stakeholder management skills Find out more about our organisation and values ...

incidents in a large IT organisation. Proven ability to lead incident response and make clear, prioritised decisions in high-impact situations. Experience using IT service management tools such as ServiceNow or Jira. Experience of on-call working, ideally including Duty Management responsibilities. Clear written and verbal communication skills, including reporting ...

registrations/enterprise apps, B2B, Entra Connect/Cloud Sync and hybrid AD Experience automating joiner/mover/leaver processes with HR and ITSM systems (ideally ServiceNow) and implementing RBAC Working knowledge of SAML, OIDC, OAuth and SCIM, and PowerShell/Microsoft Graph scripting Clear technical documentation skills ...

environment Hands-on experience with HCM software, so you understand the core concepts. Workday is a plus, but not essential to start Strong IT service management experience, including incident and change management Understanding of access and security governance, data governance and audit readiness Confident communicator who can build enthusiasm ...