251 to 269 of 269 ITSM Jobs in the UK excluding London

Software Service Delivery Manager to take ownership of its customer support function and drive meaningful improvements across service delivery, release management, and ITSM processes. This is a critical leadership supporting a customer base of around 50–70 accounts in real depth. You won't be managing a ticket queue … customer-first culture. Own release and upgrade management - coordinating application installations, software releases, and customer communications to ensure smooth, controlled rollouts. Embed and improve ITSM practices across incident, problem, and change management, bringing structure and consistency to support operations. Act as the primary liaison with the external infrastructure partner, ensuring ...

demand across ServiceNow platform delivery within secure Government and Defence environments. This includes opportunities across ServiceNow development, technical business analysis, and platform architecture , supporting ITSM-led programmes and wider service management transformation in high-assurance settings. Engagement expectations Clearance: Due to the secure nature of the work, active DV clearance … more of the following disciplines: ServiceNow Developer (configuration, customisation, scripting and integration) ServiceNow Technical Architect (platform/solution design) Technical Business Analyst (ITSM/ITOM focused) ServiceNow Functional Consultant (ITSM-led delivery) You will be comfortable operating within regulated, secure environments , confident working across ServiceNow platforms, and able to support ...

across ServiceNow platform delivery within secure Government and Defence environments. This includes opportunities across ServiceNow Technical Architect, technical business analysis, and platform architecture , supporting ITSM-led programmes and wider service management transformation in high-assurance settings. Engagement expectations Clearance: Due to the secure nature of the work, active DV clearance … more of the following disciplines: ServiceNow Developer (configuration, customisation, scripting and integration) ServiceNow Technical Architect (platform/solution design) Technical Business Analyst (ITSM/ITOM focused) ServiceNow Functional Consultant (ITSM-led delivery) You will be comfortable operating within regulated, secure environments , confident working across ServiceNow platforms, and able to support ...

hiring for a Application Support Manager to take ownership of its customer support function and drive meaningful improvements across service delivery, release management, and ITSM processes whilst line managing a team of six application support specialists. This is a critical leadership supporting a customer base of around 50–70 accounts … customer-first culture. Own release and upgrade management - coordinating application installations, software releases, and customer communications to ensure smooth, controlled rollouts. Embed and improve ITSM practices across incident, problem, and change management, bringing structure and consistency to support operations. Act as the primary liaison with the external infrastructure partner, ensuring ...

issues Monitor project progress, risks, and deliverables, ensuring appropriate governance and documentation is maintained Drive continuous improvements across application delivery, support processes, and IT service management practices Skills & Experience Required Previous experience delivering SAP projects within a Project Lead, Technical Project Manager, or similar role Strong understanding of SAP, including … technical and non-technical audiences Experience working with structured project delivery methodologies such as PRINCE2 would be beneficial Understanding of ITIL principles and IT service management processes is advantageous Excellent organisational skills, attention to detail, and a proactive approach to problem solving What's On Offer Permanent position with ...

routing, NAT, etc.) Expand coverage across on-prem, cloud, and hybrid environments Enterprise Integration Integrate Qualys with enterprise tooling such as: Helix (or similar ITSM platforms) CMDB and asset inventory systems Automate workflows using APIs and scripting where applicable Governance & Best Practice Ensure alignment with enterprise security standards and regulatory … Environments (Desirable) Knowledge of cloud platforms (AWS, Azure, GCP) Experience with cloud agent deployments and cloud-native scanning Integration & Automation Experience integrating Qualys with: ITSM tools (e.g., ServiceNow) APIs and scripting (Python, PowerShell, etc.) Familiarity with automation and orchestration practices What you'll get in return Flexible working options available. ...

Lead Key Responsibilities Own and drive the overall systems transformation roadmap and delivery approach. Lead the coordination of transformation activities across CRM, ERP and ITSM platforms. Establish effective governance, decision-making forums and reporting structures. Work closely with architecture, product, business and delivery teams to ensure alignment. Identify and manage … integrated business systems environments. Experience working with platforms such as Microsoft Dynamics 365, ServiceNow and NetSuite . Strong understanding of how CRM, ERP and ITSM platforms support end-to-end business processes. Experience operating across architecture, product, business change and delivery functions. Demonstrable success managing complex stakeholder groups and driving ...

About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career; with us youll have an opportunity to grow and develop. ...

solution architecture across ServiceNow platform delivery, from design through to implementation Contributing to platform structure, data models and integration approaches Providing technical leadership across ITSM, ITOM, SecOps and related workstreams Working closely with delivery teams to ensure good development practices and scalable solutions Collaborating with stakeholders to translate business requirements … clearance Strong ServiceNow experience in a technical leadership, senior developer or architecture capacity Good knowledge of core ServiceNow modules such as ITSM, ITOM, SecOps or SPM Experience working with integrations (REST, SOAP, MID Server, external tools) Ability to work with both technical teams and stakeholders Desirable Exposure to public sector ...

global market leader where you can drive new business, grow key accounts and play a pivotal role in expanding a high-performing IT Service Management portfolio? This is a permanent opportunity for a Sales Executive to join an established and growing organisation at the forefront of IT Service Management solutions. … trusted advisor on ITSM improvement and transformation initiatives Forecasting against targets and maintaining accurate CRM data The Person Proven track record in IT Service Management solution sales or from an MSP background. Previously worked in B2B sales. Experience in both new business acquisition and account development. Strong commercial awareness with ...

Rate We're looking for an experienced BMC Helix Solution Architect to support a large-scale enterprise transformation programme focused on modernising IT Service Management, automation, and operational resilience. Key Responsibilities: Architect and deliver BMC Helix solutions across ITSM, CMDB, Discovery, Digital Workplace and Automation Lead platform integrations with cloud … projects across complex enterprise environments Produce solution designs, architecture documentation and technical standards Required Experience: Strong BMC Helix/Remedy architecture expertise Experience with ITSM, Discovery, CMDB and Digital Workplace implementations CIS Controls v8.1 implementation experience Strong understanding of ITIL frameworks and service management best practice Experience integrating cloud platforms ...

briefing pack, used for weekly/monthly briefings at all levels. Support the D&IS Front Door for all the projects service requests. Utilise ITSM tools (Remedy) to interact with FLC units and manage service requests. Develop and support the projects processes aligned with DD, including CSRs and CSIs. Manage … Service during periods of absence. What you'll bring: Proven experience in service operations management within a secure or military environment. Strong knowledge of ITSM tools, particularly Remedy. Excellent communication skills for liaising with multiple teams and stakeholders. Ability to produce clear operational documentation and briefings. Experience managing service requests ...

helping evolve how the platform supports the wider business. Role Responsibilities Design, develop and implement solutions across the ServiceNow platform, with a focus on ITSM and CSM, while continuously enhancing and optimising existing functionality to ensure performance, stability and scalability. You will work closely with stakeholders across the business … while collaborating with cross-functional teams to deliver high-quality outcomes. Key Requirements Proven experience as a ServiceNow Developer Strong hands-on expertise across ITSM and CSM modules ServiceNow Certified System Administrator (essential) ServiceNow Certified Application Developer (preferred) Experience with scripting, integrations and platform customisation Strong problem-solving skills ...

ITSM Sales Executive - ServiceNow/Halo/Freshworks/Avanti Location: Reading Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application. Salary … + Double OTE (Uncapped Commission) We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join a global organisation at the forefront of ITSM, playing xkybehq a key role in driving growth and expa ...

ITSM Sales Executive - ServiceNow/Halo/Freshworks/Avanti Location: Reading Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application. Salary … + Double OTE (Uncapped Commission) We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join a global organisation at the forefront of ITSM, playing xkybehq a key role in driving growth and expa ...

offices to provide on-site support and provide remote hands as required Track and document details of work performed including resolution steps in the ITSM Regularly review and update incidents and requests, ensuring that all are dealt with in a timely and efficient manner and the colleague is kept … date Maintain Knowledge Base articles in our ITSM Work outside of normal working hours as necessary to participate in project work and/or assist with major service outages Knowledge, Skills & Experience: Will have a proven background in information technology and will possess the following skills and experience: Dynamic personality ...

multi-vendor environments including Fortinet, Cisco Meraki, and Palo Alto Ensure high levels of network performance, availability, and reliability Maintain detailed documentation and update ITSM/ticketing systems (e.g. ServiceNow) Collaborate with internal teams and support knowledge sharing across the wider technical function Support customers in mission-critical environments , ensuring … networking Firewalls and network security Wireless networking and SD-WAN technologies Hands-on experience with FortiGate, Cisco Meraki, and Palo Alto Experience using ITSM platforms (ServiceNow desirable) CCNA certification (essential) CCNP certification (highly desirable ...

ITSM New Business Sales Consultant Location: Hybrid Watford (2 days per week in office) Type: Full-time Salary: £60,000 £80,000 + commission (OTE £120,000 £150,000) The Opportunity Were looking for a high-performing ITSM New Business Sales Consultant to drive growth in a fast-scaling, international ...

ITSM New Business Sales Consultant Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap. Location: Hybrid Watford (2 days per week in office) Type: Full-time Salary: £60,000 £80,000 + commission … Opportunity Were looking for a high-performing ITSM New Business Sales Consultant to drive growth in a fast-scaling, international organisation. This is a true hunter role xkybehq focused on winning new business, opening doors, and buildin Please click on the apply button to read the full job description ...