26 to 50 of 54 ITSM Jobs in the West Midlands

goals. Strong knowledge in developing integrated toolset solutions within an enterprise-wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards … Linux and Windows server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow Good communication and problem-solving skills. AI Skills Accenture expects all of its people to utilise ...

Responsibilities include: Administer and maintain the ServiceNow platform, including user access, roles, data policies, and workflows. Manage and maintain ServiceNow modules such as ITSM, CSM, SOM, SPM, FSM and others as required. Configure forms, lists, catalog items, workflows, business rules, and notifications. Work with end-users to resolve issues, provide ...

stakeholders. Excellent attention to detail. Experience in producing & consuming technical documentation e.g user stories, database schemas, system guides. Bonus points for experience with IT service management tools like ServiceNow or working within a fast-paced SME environment. What you’ll get Salary: £55,000 - £65,000 for experienced A players. ...

knowledge of the broader industry landscape. Desirable Skills: - Knowledge of enterprise architecture frameworks and modelling standards such as TOGAF or ArchiMate. Understanding of IT service management, operational readiness and controlled delivery environments. Experience within property services, financial services or similarly complex data-rich organisations. Experience supporting large-scale transformation, remediation ...

Experience with tools like LangGraph, n8n, orchestration frameworks Knowledge of AI observability and evaluation frameworks Experience in sovereign or restricted deployment environments Background in ITSM or managed services automation Experience Profile 815+ years in architecture roles (solution, systems, or platform architecture) Proven experience designing complex enterprise platforms or AI-driven ...

goals. Strong knowledge in developing integrated toolset solutions within an enterprise‐wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards … Linux and Windows server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault‐finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow. Good communication and problem‐solving skills. Locations Birmingham Equal Employment Opportunity Statement All employment decisions shall ...

role requires hands-on automation using Terraform, Ansible, Jenkins, Docker, Kubernetes, and cloud platforms (Azure/AWS). You will also work with ITSM tools like ServiceNow and build deployment dashboards with Power BI. On-call support may be required. #J-18808-Ljbffr ...

across client engagements, and deliver automation across multiple projects. The role requires Solaris/Linux/Windows experience, Terraform, Ansible, Jenkins, Git, and strong ITSM knowledge. You will also design CI/CD pipelines, implement IaC, and support on-call operations with a focus on reliability and security. #J ...

ServiceNow across a number of key processes including Lead to Order, Project to Value, Order to Cash and Request to Resolve. The OneAdvanced IT Service Management team support the platform in service. The core elements are; platform, integration hub, Portal, CSM, ITSM and ITOM. We are currently seeking an enthusiastic … will work closely with the IT Service Desk, and cross functional business teams. Responsibilities Performing intermediate to advanced level development tasks within the ITSM/CSM/ITOM applications within the ServiceNow platform ServiceNow Platform administration, management, and support including deployments. Creating and/or maintaining Service Catalog items, some ...

service delivery for the Service Desk, 2nd Line and User Access teams, ensuring high-quality support, governance, and continuous improvement. You will own the ITSM platform roadmap, manage vendor relationships, and deliver operational reporting to leadership. #J-18808-Ljbffr ...

deliver reliable, scalable services with a focus on continuous improvement, resilience and cost effectiveness. You will own the operating model, set governance across ITSM practices, and partner with Tech leadership to raise service standards and customer experience worldwide. #J-18808-Ljbffr ...

IT governance, compliance, and ITIL frameworks. Preferred Certifications Networking: Cisco Certified Network Associate (CCNA), CompTIA Network+, or Aruba Certified Switching Associate (ASCA). IT Service Management: ITIL® Foundation Certification in IT Service Management. Competitive salary Hybrid working Rentokil Initial Reward Scheme 23 days holiday, plus 8 bank holidays Employee Assistance ...

with long-term sustainability and will operate with a high degree of autonomy.Key ResponsibilitiesDesign and develop solutions across the ServiceNow platformConfigure core capabilities (e.g. ITSM, CSM, Now Assist, EC/Portals, workflows, flows, catalog, integrations, ITOM etc.)Build reusable, scalable components using out-of-the-box functionalityMinimise customisation and avoid ...

OneAdvanced is seeking a ServiceNow Administrator and Developer to join our Birmingham team. You will manage daily administration, develop ITSM/CSM/ITOM solutions, and implement platform enhancements and integrations with ERP systems. You will collaborate with the IT Service Desk and cross-functional teams, delivering technical solutions ...

Wavenet is seeking a proactive ServiceNow System Administrator to manage and enhance our ServiceNow platform. You’ll ensure stability, usability, and ongoing improvements across ITSM, CSM, and related modules, collaborating with the Platform Owner, developers, and stakeholders. This hands-on role covers configuration, maintenance, user support, reporting, and API integrations ...

within the Digital Engineer platform, using AI-assisted coding, workflow orchestration, and platform-native components. You will build agents, configure workflows, and integrate with ITSM and APIs while collaborating with architects to deliver reusable components. 3–8 years in software development or automation engineering is expected. #J-18808-Ljbffr ...

clearly show performance, risk, customer experience, trends and improvement actions. Leadership through managers: Lead and develop managers, senior specialists and team leads across Service Desk, ITSM and EUC, setting clear expectations and holding leaders accountable for performance, behaviour and impact. People, capability and succession: Build a high-performing and aligned … operational escalations and maintain momentum under pressure. Preferred Skills & Qualifications: ITIL Foundation, ITIL Managing Professional or equivalent service management certification. Experience with Enterprise IT Service Management, Endpoint Management, Identity, Collaboration and Service Experience platforms. Experience implementing automation, self‐service, knowledge management, service catalogue or AI‐enabled support capabilities. Project, programme ...

clearly show performance, risk, customer experience, trends and improvement actions. Leadership through managers: Lead and develop managers, senior specialists and team leads across Service Desk, ITSM and EUC, setting clear expectations and holding leaders accountable for performance, behaviour and impact. People, capability and succession: Build a high-performing and aligned … operational escalations and maintain momentum under pressure. Preferred skills & qualifications: ITIL Foundation, ITIL Managing Professional or equivalent service management certification. Experience with Enterprise IT Service Management, Endpoint Management, Identity, Collaboration and Service Experience platforms. Experience implementing automation, self-service, knowledge management, service catalogue or AI-enabled support capabilities. Project, programme ...

premises environments. Service Management, Automation & Technical Leadership Lead the monitoring, observability, performance and capacity management of network services, integrating operational and security monitoring with ITSM and SIEM platforms. Drive network automation and Infrastructure as Code using tools such as Ansible and Python to improve consistency and efficiency. Manage vendor relationships … context. Familiarity with network observability tools such as ThousandEyes, NetBrain, or Datadog Network Performance Monitoring for advanced path analysis and synthetic monitoring. Experience with ITSM platforms (e.g. ServiceNow or equivalent) including use of the platform for major incident management, problem records, and change advisory workflows. Familiarity with HPC or scientific ...

Title ServiceNow Data and CMDB Specialist Office Location London, Birmingham and Johannesburg Department IT Service Management Applications Working Hours 35 hours per week, 9:30am to 5:30pm but additional hours may be required. We are happy to consider agile and flexible working patterns. Our approach to hybrid working allows … ownership, authoritative sources and data-quality management. Experience of Power BI, Microsoft Fabric, SQL or another reporting and analytics tool. Good understanding of IT service management and how reliable configuration and service data supports Incident, Problem, Change, Asset and Service Level Management. Experience considering how data quality and governance underpin ...

operational standards. Your Responsibilities Governance & Oversight Oversee vendor and internally delivered WDA services, ensuring consistency, compliance, and operational excellence. Drive adoption of core ITSM processes including change, incident, problem, knowledge, and service level management. Coordinate governance forums and ensure actions, decisions, and outcomes are effectively managed. Risk, Issue & Compliance Management … cross-functional leadership, collaborating across Procurement, Legal, Finance, Business Units, and Portfolio Owners to align strategy and execution. Strong understanding of IT service management (ITSM) and IT governance. Ability to work cross‐functionally, translating between business, technical, and vendor viewpoints. Excellent communication and stakeholder engagement skills. Ability to work ...

IT Support Technician Manufacturing Leek Monday - Friday Salary negotiable depending on experience Jelly Technical are recruiting for a leading manufacturing business based in Leek who are looking for a dedicated IT Support & Systems Technician to ...

staff, students, and visitors, via all the Service Desk’s contact methods. Ensuring all contact with users is recorded accurately in the IT Service Management tool. Identifying trends within recent and ongoing issues by monitoring incoming incident records and collaborating with colleagues. Utilising skills, experience, and documented knowledge to provide … response to service outages. Occasionally carrying out remote desktop support to resolve minor issues. Ensuring that technical solutions are documented within the IT Service Management tool for future reference. Being an advocate for our users and escalate whenever IT support is falling below expected levels, to ensure issues are resolved ...

these capabilities develop, create reusable solutions and help shape the future of service delivery within our client. Key Responsibilities Analyze service requirements (e.g., ITSM, operations, business processes) Design agentic workflows and orchestration logic Define interaction models between agents, systems, and humans Produce agent flow specifications and design artifacts Ensure designs … modeling (BPMN, orchestration, automation tools) Ability to define logical flows and decision trees Understanding of AI-assisted workflows and agent behavior modeling Experience with ITSM processes (incident, change, problem) Nice-to-Have Skills Familiarity with workflow tools (n8n, ServiceNow, etc.) Exposure to agent-based architectures Understanding of human involvement patterns ...

this role, you will lead the design, governance, and architectural evolution of an enterprise-grade ServiceNow ecosystem. Operating at the intersection of core ITSM Pro and next-generation AI, you will transform enterprise service delivery by embedding Now Assist, Agentic AI, and automated digital workflows across complex, multi-system environments.Your … conversational workflows to drive autonomous resolution, intelligent routing, and seamless employee experiences.Platform Architecture & Governance: Lead the technical strategy, scalability, and lifecycle governance for ServiceNow ITSM Pro, establishing high-performance standards, upgrade roadmaps, and platform guardrails.Service Experience Modernization: Design intuitive, modern portals and workspace interfaces using Employee Center, Service Portal ...