26 to 28 of 28 ITSM Jobs in the West Midlands

machines that have missed Windows security updates. Your work directly strengthens our business resilience. Responsibilities Managing incidents and service requests through Hornbill and our ITSM platform Prioritising and triaging cases to ensure smooth, timely resolutions Monitoring systems and maintaining anti-virus/security tooling Supporting users with hardware, software … scale project work with our Direct Delivery team Experience Windows 10/11 & M365 Basic TCP/IP and LAN/WAN Troubleshooting experience ITSM & ITIL Experience Mobile Device maintenance Communicate confidently and build strong relationships across teams Take ownership of issues and follow them through to resolution Have hands ...

About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career; with us youll have an opportunity to grow and develop. ...

enhancement of the ServiceNow platform, delivering scalable solutions that support business operations and strategic initiatives. Key Responsibilities Configure, develop and support ServiceNow modules including ITSM, ITOM, HRSD, CMDB and other platform capabilities. Develop and maintain platform automation using UI Policies, UI Actions, Business Rules, Client Scripts and Script Includes. Design … third-party APIs. Experience managing update sets and supporting instance migrations. Ability to translate business requirements into technical solutions. Understanding of ITIL and ITSM principles. ServiceNow Certified System Administrator (CSA) and/or Certified Application Developer (CAD) desirable. Additional ServiceNow certifications across ITSM, ITOM or HRSD desirable. Experience with ITOM ...