26 to 50 of 70 ITSM Jobs in the West Midlands

complex organisation. Proven success in meeting Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Strong understanding of ITIL processes and IT Service Management tools. Excellent communication and interpersonal skills — able to translate technical information into clear, simple language. Solid problem-solving and analytical abilities, with a proactive approach ...

recovery plans, very much focused on Technology services and work alongside our clients Business Continuity partners to update our BCDR. To support this work, ITSM are currently identifying which remaining services need to be on-boarded into our CMDB to support BIA’s to be carried out effectively. Alongside this ...

customers, including handling escalated incidents. Experience working within the insurance industry (desirable) Experience using Jira Service Management (JSM) or similar IT Service Management (ITSM) platforms (desirable) Practical experience administering Microsoft Active Directory and Microsoft Exchange (desirable) Practical experience administering Microsoft Entra ID and Exchange Online (desirable) Experience supporting Microsoft Azure ...

recovery plans, very much focused on Technology services and work alongside our clients Business Continuity partners to update our BCDR. To support this work, ITSM are currently identifying which remaining services need to be on-boarded into our CMDB to support BIA’s to be carried out effectively. Alongside this ...

users. You will manage incidents and service requests, ensuring logging, tracking and timely resolution with clear communication The role requires strong interpersonal skills, ITSM knowledge, and experience with SIMS.net and Microsoft applications, while maintaining excellent customer service and teamwork under SLA pressures. #J-18808-Ljbffr ...

class support to colleagues across the business. What you’ll be doing: Acting as the first point of contact for IT support via our ITSM system. Troubleshooting hardware, software, network and user account issues. Building and deploying laptops and desktops using Modern Workplace technologies. Installing, configuring and maintaining IT hardware ...

/or IFS Cloud Proficiency in ERP development tools and PL/SQL coding Understanding of Crystal reporting tools ITIL Foundation certification in IT Service Management Oracle Database 12c R2: SQL and PL/SQL Fundamentals certification or equivalent Background working as an ERP Specialist within a service or maintenance ...

problem-solving skills, with the ability to manage multiple priorities and work effectively within a team. Desirable Criteria *Understanding of cybersecurity principles, IT service management or compliance frameworks. *Knowledge of digital transformation, automation or IoT concepts. *Interest in aerospace, engineering or other highly regulated industries. Recruitment Process Stage 1 - Application ...

Awareness training and tutorials in new systems and technologies, prior to their introduction Processes and procedures (Incident, Change , Knowledge and Problem) Wider overview of ITSM processes and procedures Customer service experience must be customer focussed with excellent communication skills and happy to be customer facing Strong personal development and motivational ...

network monitoring tools, including SolarWinds and Sentinel. Experience building and maintaining physical and virtual networks. Familiarity with Avaya telephony and network security. Understanding of ITSM and ISO 20000 principles. Strong troubleshooting, technical documentation and problem-solving skills. Ability to independently own technical tasks and work effectively with stakeholders and suppliers. ...

network monitoring tools, including SolarWinds and Sentinel. Experience building and maintaining physical and virtual networks. Familiarity with Avaya telephony and network security. Understanding of ITSM and ISO 20000 principles. Strong troubleshooting, technical documentation and problem-solving skills. Ability to independently own technical tasks and work effectively with stakeholders and suppliers. ...

requirements from BA’s and Stakeholders into effective solutions Technologies it’s useful to know include: Laravel, C#, Knockout.js Bonus points forexposure to IT service management tools such as ServiceNow and experience working within a fast-paced SME environment What you’ll get Salary: £50-60,000 for experienced ...

understanding of networking fundamentals including TCP/IP, DNS, routing, switching and firewalls Experience patching, maintaining and supporting enterprise systems and infrastructure Experience using ITSM and Service Desk tools within an ITIL-aligned environment Understanding of cloud computing concepts and modern IT operational practices Essential qualifications for the 2nd Line ...

understanding of networking fundamentals including TCP/IP, DNS, routing, switching and firewalls Experience patching, maintaining and supporting enterprise systems and infrastructure Experience using ITSM and Service Desk tools within an ITIL-aligned environment Understanding of cloud computing concepts and modern IT operational practices Essential qualifications for the 2nd Line ...

Responsibilities include: Administer and maintain the ServiceNow platform, including user access, roles, data policies, and workflows. Manage and maintain ServiceNow modules such as ITSM, CSM, SOM, SPM, FSM and others as required. Configure forms, lists, catalog items, workflows, business rules, and notifications. Work with end-users to resolve issues, provide ...

knowledge of the broader industry landscape. Desirable Skills: Knowledge of enterprise architecture frameworks and modelling standards such as TOGAF or ArchiMate. Understanding of IT service management, operational readiness and controlled delivery environments. Experience within property services, financial services or similarly complex data-rich organisations. Experience supporting large-scale transformation, remediation ...

News in Warwick seeks an experienced SC Cleared ServiceNow Technical Lead for SAM Pro/HRSD/ITSM/Oracle. You will own platform operations, governance and production stability, with a focus on licensing compliance and enterprise incident management. The role requires hands-on leadership, experience with ...

DevOps adoption for enterprise-scale projects. The role requires hands-on experience with Linux/Solaris/Windows, Terraform, Ansible, Jenkins, Docker, Kubernetes, and ITSM tools such as ServiceNow. #J-18808-Ljbffr ...

quality delivery across UK and offshore teams. Lead technical triage and resolution of major incidents, problems and complex production defects across SAM Pro, HRSD, ITSM, IRM and SecOps. Provide hands‐on SAM Pro production support, including Effective License Position (ELP) calculations, software normalisation, reconciliation, entitlements and compliance reporting. ...

RAID log, action log, decision log, dependencies, acceptance criteria and delivery evidence. Coordinate concurrent workstreams across Microsoft 365, Azure, identity, security and SOC, ITSM, endpoints, networking, backup and disaster recovery. Chair mobilisation meetings, workstream reviews and readiness checkpoints. Coordinate internal consultants, technical leads, operational teams and third-party suppliers. Track … government, financial services or another Familiarity with Microsoft 365, Entra ID, Intune, Azure, Microsoft Sentinel and Microsoft Defender. Experience with HaloITSM or a comparable ITSM platform. Understanding of SOC/SIEM operations, endpoint management, network security, backup, disaster recovery and CMDB practices. Experience supporting ISO 27001, NCSC CAF, Cyber Essentials ...

goals. Strong knowledge in developing integrated toolset solutions within an enterprise-wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards … Linux and Windows server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow Good communication and problem-solving skills. #J-18808-Ljbffr ...

service acceptance criteria, support models, ownership, documentation, monitoring, and funding are established before services go live. About You You will be an accomplished IT Service Management professional with a proven track record of leading business-critical services, driving service excellence, and developing high-performing service teams. Essential Skills & Experience Significant … experience managing a portfolio of business-critical IT services. Proven leadership experience managing and developing Service Desk teams. Strong experience with IT Service Management (ITSM) platforms and service improvement initiatives. Demonstrable success delivering automation, AI-enabled service improvements, and operational efficiencies. Extensive experience managing service performance, governance, customer experience, risk ...

role. Proficiency in Active Directory and Azure administration, with hands-on experience. Understanding of networking principles and protocols. Familiarity with ticketing systems and IT service management tools. Knowledge of 3CX Voice over IP systems/technologies would be advantageous. Benefits This is a great opportunity for a 1st/ ...

platform in Oxford with hybrid working. You will lead internal teams and external partners, ensure platform resilience, incident and change control per ITIL/ITSM, and drive continuous improvement across governance, security and performance. #J-18808-Ljbffr ...

ServiceNow across a number of key processes including Lead to Order, Project to Value, Order to Cash and Request to Resolve. The OneAdvanced IT Service Management team support the platform in service. The core elements are; platform, integration hub, Portal, CSM, ITSM and ITOM. We are currently seeking an enthusiastic … will work closely with the IT Service Desk, and cross functional business teams. Responsibilities Performing intermediate to advanced level development tasks within the ITSM/CSM/ITOM applications within the ServiceNow platform ServiceNow Platform administration, management, and support including deployments. Creating and/or maintaining Service Catalog items, some ...