26 to 50 of 242 Incident Management Jobs in the UK excluding London

effective operation, continuous improvement and resilience of the Bank's security operations capability, covering Security Operations Centre monitoring and response, Identity and Access Management services, security analysis, operational security controls and supplier-delivered security services. The Head of Security Operations is a senior leadership role within the Group Information … supported where appropriate by third-party managed security service providers. The team provides 24x7 or extended-hours security monitoring and response, identity and access management operations, vulnerability and threat analysis, security tooling administration, control assurance support, reporting, and operational support. Your responsibilities will include... Security Operations Leadership & Strategy Leading ...

other passenger-facing devices that are critical to daily service delivery. You will lead a multi-disciplinary team responsible for ensuring high availability, rapid incident response, and seamless customer experience across all front office technology. Key Responsibilities Lead the end-to-end support and operation of front office systems … major incidents affecting ticketing systems, gates, validators, kiosks, and associated platforms , coordinating rapid resolution with engineering and field teams. Drive operational excellence across: Incident management Ticket prioritisation and queue management Root cause analysis (RCA) Service performance and uptime Work closely with field engineers, maintenance teams, and operational ...

Incident and Problem Management Team Leader Location: Manchester Salary: £47k + Benefits Working pattern: Hybrid We are looking for an experienced Incident and Problem Management Team Leader to join a large public sector IT function. You will lead the Incident and Problem Management team … manage major incidents, drive root cause analysis and reduce repeat issues across business critical IT services. Key responsibilities • Lead Incident Managers and Problem Managers • Manage complex incidents and major incidents through to resolution • Lead RCA, PIRs and problem resolution activity • Work with internal teams, suppliers and managed service providers ...

leading client has an immediate role for an experienced Incident Manager to join our Technology function, playing a critical role in ensuring the stability and performance of Dynamics 365 ( Finance & Operations and Customer Engagement) within a healthcare or regulatory focused environment. This role requires a strong understanding … Microsoft technologies? If so, this is an opportunity to take ownership of business-critical systems that directly support healthcare service delivery. The Role As Incident Manager, you will lead the end-to-end incident management lifecycle, with a particular focus on D365 F&O and CE platforms ...

developers and application support analysts Deliver software changes, projects, and BAU enhancements Plan and manage workloads, timelines, and resource allocation Ensure effective application support, incident management, and SLA adherence Implement monitoring, performance tuning, and optimisation strategies Manage vendor relationships and ensure third-party support continuity Oversee application upgrades … budgets for application support and development activities Profile A successful Application Development and Support Manager should have: Proven experience in application development and support management Strong knowledge of application lifecycle management, Agile, and DevOps practices Experience with incident management in complex technical environments Familiarity with core ...

network services and infrastructure, ensuring they support resilient, secure and high-performing services across live and business-critical environments. Oversee design, delivery and lifecycle management of core network services, balancing operational stability with future growth and change. Team Leadership & Capability Development (30%) : Lead, support and develop a small team … blockers and enable deep technical experts to focus on the most important work. Operational Resilience, Governance & Continuous Improvement (20%) : Own network service performance, availability, incident management, escalation readiness, change governance, capacity planning, documentation and service improvement. Ensure standards, processes and controls are in place to support stable, secure ...

transformation projects, preferably within enterprise environments Strong knowledge of ServiceNow, with hands-on experience in ITSM modules Solid understanding of ITSM processes: Incident Management Request Management Change Management Problem Management CMDB/ITOM concepts Experience in ITSM migration or implementation projects (strong asset) Ability … into structured functional and technical requirements Experience working in distributed/global delivery models (EU North America collaboration is a key aspect) Strong stakeholder management and communication skills Experience facilitating workshops and driving alignment across multiple teams Analytical mindset with ability to structure complex information into clear deliverables ...

Security Incident Response Engineer (ServiceNow) Contract: 6 Months (Likely Extension)Location: HybridIR35: Outside/LTD – £700PDSC Cleared/BPSSA highly reputable corporation is hiring an experienced ServiceNow Security Incident Response (SIR) Consultant to support the design, implementation and optimisation of a Security Incident Response capability … Cyber Security Operations Centre (CSOC).This is an excellent opportunity to play a key role in enhancing cyber incident management processes, automating security workflows and integrating ServiceNow Security Operations with wider security tooling. Key Responsibilities ServiceNow SIR Workflow Design & Development Design and configure end-to-end Security Incident ...

Manager to support a secure, customer-facing operational network within a highly collaborative environment. The Role You will take ownership of event monitoring and incident management across live infrastructure, working closely with both internal teams and customer stakeholders. Key responsibilities: Monitor IT infrastructure and manage alerts, events … incidents Escalate and coordinate with resolver groups and service desks Configure and optimise event monitoring tools and dashboards Support continuous improvement of event management processes and best practice Contribute to detection, correlation, and response strategies About You Strong experience in ITIL Event Management/Incident Management ...

Manager to support a secure, customer-facing operational network within a highly collaborative environment. The Role You will take ownership of event monitoring and incident management across live infrastructure, working closely with both internal teams and customer stakeholders. Key responsibilities: Monitor IT infrastructure and manage alerts, events … incidents Escalate and coordinate with resolver groups and service desks Configure and optimise event monitoring tools and dashboards Support continuous improvement of event management processes and best practice Contribute to detection, correlation, and response strategies About You Strong experience in ITIL Event Management/Incident Management ...

Description Security Incident Response Engineer (ServiceNow)Contract: 6 Months (Likely Extension)Location: HybridIR35: Outside/LTD – £700PDSC Cleared/BPSSA highly reputable corporation is hiring an experienced ServiceNow Security Incident Response (SIR) Consultant to support the design, implementation and optimisation of a Security Incident Response capability … Cyber Security Operations Centre (CSOC).This is an excellent opportunity to play a key role in enhancing cyber incident management processes, automating security workflows and integrating ServiceNow Security Operations with wider security tooling.Key ResponsibilitiesServiceNow SIR Workflow Design & Development Design and configure end-to-end Security Incident Response ...

Service Management Analyst (ITSM Incident Management) Preston/WFH to £50k Do you have experience with Incident and Problem Management? You could be progressing your career at a growing software and technology consultancy. As a Service Management Analyst you'll play a key role … supporting Major Incident and Problem xxuwjjq Management, helping to coordinate high-priority incidents, facilitate stakeholder c... Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV. ...

helping keep everything running smoothly behind the scenes while we deliver for our customers. You’ll get hands-on with AWS, working across monitoring, incident response, automation, and CI/CD — all the good stuff that keeps modern platforms fast, reliable, and scalable. This isn’t a role where … support across multiple applications. Monitor system health, including application environments, scheduled jobs, integrations, and message queues, and contribute to logging and alerting standards. Support incident management activities, including triage, troubleshooting, escalation, root cause analysis (RCA), and continuous improvement based on incident trends. Assist with routine maintenance tasks ...

prem infrastructure estate spanning multiple interconnected sites, taking responsibility for everything from BGP operations, peering, RIPE resources, routing policy, and network resilience through to incident management, governance, documentation standards, and team development . Rather than stepping into a purely managerial position, this role offers the chance to remain … leadership role Strong background in carrier-grade or ISP-level networking environments Advanced hands-on experience with BGP operations, traffic engineering, redundancy, and live incident recovery Strong knowledge of MikroTik RouterOS and Juniper Junos Experience managing RIPE resources, IP allocations, and routing policies Proven line management experience, including ...

transition to a new managed service provider (MSP). This is a hands-on role focused on day-to-day IT operations, major incident management, and cross-supplier coordination, ensuring service continuity throughout the transition. Key Responsibilities Provide oversight of BAU IT operations across Incident, Major Incident … across Service Desk, suppliers, and technical teams to maintain service stability Support MSP transition activities, including cutover planning and early life support Drive Problem Management and PIR actions to reduce recurring issues Produce and review operational MI (incident trends, backlog, MTTR, change success) Maintain runbooks, knowledge articles ...

activities and contribute to the ongoing development of its security posture. The successful candidate will play a broad role across information security, including risk management, incident response, compliance, security awareness and client assurance activities. This position offers genuine variety and the opportunity to influence security practices across … wider organisation. Key Responsibilities Support and maintain the organisation's Information Security Management System (ISMS). Identify, assess and mitigate information security risks across the business. Investigate and respond to security incidents, working with internal teams and external security partners. Support compliance activities, audits and security certifications including ...

Position Summary The CMDB Analyst is responsible for the design, governance, accuracy, and continuous improvement of Claranet’s Configuration Management Database (CMDB) supporting customers. The role ensures configuration data is complete, accurate, auditable, and aligned with service management, operational resilience, and regulatory requirements. The CMDB Analyst works across … technical, service management, and governance teams to ensure the CMDB provides a trusted source of truth for service delivery, incident management, change management, and regulatory assurance. Role Mission Claranet’s strategy is to build long-term, trusted relationships with customers by delivering secure, resilient, and well ...

Systems Support Advisor, you will play a pivotal role in delivering high quality support across a range of critical systems, including Warehouse Management, Transport Management, and Automation Management platforms, all hosted within an AWS environment. You will join a highperforming, collaborative team where your contributions directly enhance … ensure continuity of service and support when needed. How you create impact Trouble shooting and providing Application support for Blue Yonder Dispatcher Warehouse Management, Oracle Transport Management, (both hosted on AWS), & WCS Automation, across multiple sites (Bicester, Donnington & Longtown) and environments (Development, Test, Training, Production etc) Raising/ ...

title Telephony Application Manager Function Technology (Application Management) Location Ripponden Reports to Responsible for staff No About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine … point of contact between IT, third-party suppliers and operational teams. You will manage incidents and problems through to resolution, oversee configuration and change management, and drive upgrades and enhancements aligned to service needs. You will also maintain documentation and controls to meet operational, compliance and service level expectations. ...

analysis and implement permanent solutions. Monitor platform performance and proactively resolve issues. Support integrations and data exchange processes. Service Delivery Support structured approaches to: Incident Management Change Management Release Management Prioritise support and development activities. Ensure robust testing, documentation and deployment processes. Balance system stability with … ongoing business enhancements. Vendor & Stakeholder Management Act as the technical specialist within the ERP team. Work closely with the ERP Manager to prioritise initiatives. Coordinate third-party support partners and consultants. Monitor delivery quality, service levels and technical standards. Act as the technical liaison between business users and external ...

organisation supporting critical cloud-hosted customer platforms. This AWS Support Engineer opportunity is ideal for someone with strong AWS operational support experience who enjoys incident management, infrastructure troubleshooting, and maintaining secure, highly available cloud services. Key responsibilities: Day-to-day AWS platform support Incident management and service restoration Root cause analysis AWS infrastructure maintenance Patching and upgrades Certificate renewals Capacity management Backup operations Monitoring and alerting improvements Operational documentation and runbooks Release/change execution IAM governance Security compliance Service ownership On-call support participation Technical environment: AWS (EC2, S3, RDS, EKS, ElastiCache ...

governance, processes, policies and agreed service level agreements. Accountabilities- • Providing customer centred support adhering to service level agreements to provide call handling, ticket and incident management, escalation and first line investigation and resolution in line with ITIL standards and agreed KPI measurements• Ensure troubleshooting steps are followed consulting … engaging in team meetings and team discussions Experience required- • Customer Service Experience• Proven experience of working with Microsoft applications (O365)• Proven Experience of Incident Management Systems (ServiceNow)• First Line level IT support experience preferably within a remote support position• Knowledge of the operational and support aspects of computer ...

governance, processes, policies and agreed service level agreements. Accountabilities- * Providing customer centred support adhering to service level agreements to provide call handling, ticket and incident management, escalation and first line investigation and resolution in line with ITIL standards and agreed KPI measurements * Ensure troubleshooting steps are followed consulting … engaging in team meetings and team discussions Experience required- * Customer Service Experience * Proven experience of working with Microsoft applications (O365) * Proven Experience of Incident Management Systems (ServiceNow) * First Line level IT support experience preferably within a remote support position * Knowledge of the operational and support aspects of computer ...

governance, processes, policies and agreed service level agreements. Accountabilities- * Providing customer centred support adhering to service level agreements to provide call handling, ticket and incident management, escalation and first line investigation and resolution in line with ITIL standards and agreed KPI measurements * Ensure troubleshooting steps are followed consulting … engaging in team meetings and team discussions Experience required- * Customer Service Experience * Proven experience of working with Microsoft applications (O365) * Proven Experience of Incident Management Systems (ServiceNow) * First Line level IT support experience preferably within a remote support position * Knowledge of the operational and support aspects of computer ...

dealt with appropriately * Provide a professional service at all times * Ensure that all customer problems are resolved to a satisfactory conclusion * Ensure all Incident OLA and SLA's are met * Work in collaboration with other departments within the business * Major Incident management Required Skills: * Experience … verbal, written and listening) including an excellent telephone manner and strong customer service skills * Logical approach to troubleshooting, diagnosing and resolving problems * Experience of incident management on an ITSM system * Understanding of the creation of knowledge base documentation Infrastructure Operations Analyst In accordance with the Employment Agencies ...