51 to 75 of 608 Incident Management Jobs in the UK excluding London

customer portal environment. Lead service design and service transition activities, ensuring operational readiness and acceptance into BAU. Establish AMS, support tiering, vendor management and product management processes. Define release management, incident management, governance, ELS and hypercare frameworks. Coordinate knowledge transfer, stakeholder engagement and transition planning … experience within large-scale CRM and ERP transformation programmes. Strong Salesforce and SAP experience, ideally within complex enterprise environments. Solid understanding of ITIL service management, including incident, release and operational acceptance processes. Experience designing AMS and support models, including supplier and vendor management. Excellent stakeholder management skills ...

enables faster, safer decision‐making for critical operations. Your work may include: Leading shifts throughout 24/7 SOC Service Delivery Providing oversight and management to Junior Analysts Monitoring of Systems for Security Alerts, Intrusions or activity considered to be unauthorised, unexpected or illegal Responding to incidents, utilising … catalogue of playbooks Escalation of complex incidents to Tier 2 Incident Response Teams Review and develop existing security controls in line with a constantly growing technical environment Triage and Review Vulnerability Scanning Reports, feeding results back into technical teams Review Secure Configurations, feeding back into technical teams for remediations ...

behalf of the Department for Education, we are looking for a Major Incident Manager (Inside IR35) for a 6 month contract based Hybrid in Coventry, Darlington, Manchester or Sheffield.Requirement Description:The Incident Manager role is a critical role within the Technology Team and supports Major incidents and Incidents … services supported from a technology perspective within the DfE.As a Major Incident Manager, your main responsibilities will be to:* Manage Major Incidents and incidents in line with the agreed policy, procedures and process which will include out of hours support on a rotation basis.* Lead and coordinate Priority ...

natural part of how you work. Write and maintain tests (unit, integration) and apply security best practices in day‐to‐day development. Participate in incident management rotas, providing hands‐on technical support and clear communication during high‐pressure situations. Support the team Work collaboratively with colleagues across experience … decisions to support the wider team. Industry and delivery experience Experience working in a product‐led, agile software delivery environment. Some familiarity with incident management or on‐call responsibilities. Media, audio streaming, or consumer platform experience is a plus. Working Pattern and Location This is a permanent, hybrid ...

culture of automation and observability as a natural part of how you build.Lead on testing strategies and uphold security standards day to day.Participate in incident management rotas, providing hands‐on technical support and clear communication during high‐pressure situations. What We're Looking For Experience of some … habit of documenting decisions and sharing knowledge across the team. Industry and delivery experience Experience working in a product‐led, agile software delivery environment. Incident management experience or familiarity with on‐call responsibilities. Media, audio streaming, or consumer platform experience is a plus. Working Pattern and Location This ...

enhance industry compliance. As a Technology Risk and Controls Lead within our Cloud Foundational Services Function, you will be passionate about operational risk management and control solutions for computing environments. You will partner with one or more disciplines, lines of business, regions and locations to respond to evolving business … Technology, Risk & Controls Portfolio Lead and will be responsible for a small team. Lead the strategic development and implementation of technology risk management in a dynamic, evolving tech landscape. Cloud Technology Risk & Controls Lead (Executive Director) who helps teams run cloud services safely and reliably. You'll work with ...

enhance industry compliance. As a Technology Risk and Controls Lead within our Cloud Foundational Services Function, you will be passionate about operational risk management and control solutions for computing environments. You will partner with one or more disciplines, lines of business, regions and locations to respond to evolving business … Technology, Risk & Controls Portfolio Lead and will be responsible for a small team. Lead the strategic development and implementation of technology risk management in a dynamic, evolving tech landscape. Cloud Technology Risk & Controls Lead (Executive Director) who helps teams run cloud services safely and reliably. You'll work with ...

enhance industry compliance. As a Technology Risk and Controls Lead within our Cloud Foundational Services Function, you will be passionate about operational risk management and control solutions for computing environments. You will partner with one or more disciplines, lines of business, regions and locations to respond to evolving business … Technology, Risk & Controls Portfolio Lead and will be responsible for a small team. Lead the strategic development and implementation of technology risk management in a dynamic, evolving tech landscape. Cloud Technology Risk & Controls Lead (Executive Director) who helps teams run cloud services safely and reliably. You'll work with ...

senior on-shift decision-maker for all Technology operational matters during the shift. Lead the IT Command Centre team on shift, including monitoring analysts, incident responders and duty roles. Chair shift stand-ups and checkpoint calls, ensuring clear priorities, ownership and next steps. Maintain real-time situational awareness across … critical services, particularly during overnight batch, replenishment, and early-morning trading readiness windows. Incident & Major Incident Management Act as the on-shift Major Incident Manager, working alongside our partner to drive rapid restoration of service. Make judgement calls on escalation — waking senior leaders, engaging suppliers, invoking ...

ideally MongoDB Experience mentoring engineers Experience leading technical delivery in a build-and-run engineering model Experience in a structured on-call process and incident management Experience working in regulated industries, ideally financial services or FinTech What the job involves This role is remote within … operate in a build-and-run model, with teams responsible for the full software lifecycle, from architecture and delivery through to operational support and incident management Our core platform is built on AWS serverless technologies including Lambda, SQS, EventBridge, API Gateway, S3, and ECS. We primarily develop ...

subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations. You will lead and manage the IT Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining … single point of accountability for Service Desk performance, representing the function to senior leadership and client stakeholders. Key Responsibilities Service Delivery & SLA Management Own end-to-end Service Desk operations, ensuring all agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently met or exceeded. Monitor ...

play a critical role in ensuring continuity, stability, and quality of service for all customer installations. This role will provide front‐line technical support, incident management, software maintenance coordination, and proactive system monitoring for Ubisense real‐time location and smart factory systems deployed at major customers. The Support … critical systems (automotive manufacturing experience is a plus). Previous roles in support, NOC, field service, IT operations, or application support. Exposure to change management, incident management, or ITIL practices. Working Conditions Office based providing remote support during operational hours and service windows (coverage varies by customer ...

helping stakeholders understand risks, assess control effectiveness and make well-informed decisions through appropriate governance channels. What you’ll be doing Support the effective management of IT Systems Risk across technology platforms, providing insight, challenge and advice to Risk Owners, Control Owners and Control Offices. Review and assess issues … risk events and controls, applying sound judgement and constructive challenge to support effective risk management and governance outcomes. Analyse operational and risk data from multiple sources to identify trends, themes and emerging risks, producing clear and decision-ready insights. Support the embedding of controls across technology platforms, helping teams ...

support the systems that guests, owners and colleagues rely on every day. From CI/CD pipelines and observability through to database reliability, incident management and disaster recovery, this role touches every layer of our stack. This is also a great time to join. AI-assisted and agentic … business controls are in place, including supporting accreditation processes Proactively identify performance, scalability and load improvements that reduce response times Define our approach to incident management, including runbooks and response practices Ensure disaster recovery documentation, controls and training are in place and ready when needed Shape our release ...

configured, resilient, secure, and performant. Beyond day-to-day operational responsibilities, the role carries explicit accountability for network architecture, strategic design, and cross-functional incident response. This role also attracts a market pay supplement of £6650 per annum (to be reviewed in February 2027). Main duties … required. Act as a primary network technical authority during major incidents, coordinating resolution activity across multi-disciplinary teams including infrastructure, security, application, and service management functions. Act as a technical point of expertise, providing advice, guidance, and training to improve and enhance services for end users. Support the Network ...

associates are aligned with current security practices and policies. Each Business Unit has a Business Security Analyst (BSA) assigned, who works closely with (Senior) Management on all GSO-related topics. Scope of Responsibilities Business Resilience: support the business being resilient, with Business continuity planning and exercising, managing incidents … crisis. Risk Management: identify, document and monitor BU risks and controls within the global security taxonomy, provide risk reporting, advise on risk mitigation and remediation within the framework of GSO Operational Risk Management. Incident Management: provide governance over and support with established Business Incident and Technology ...

Group Information Services team at Computacenter, this is an excellent opportunity to join a thriving team, you'll report to the Head of Services Management Systems and have the autonomy to really make this role your own! You will be part of a team of functional consultants focused … highlight reports, exceptions reports and risk & issue logs when required. What you’ll need 7 years + working in similar Business Analyst/Project management role and at least last 3 years within IT Service Management Experience being the lead business analyst and project manager for an application ...

influence how cloud services are designed, operated and continuously improved. This role also includes leadership support for out-of-hours operational and incident management activities when required. What You'll Do Lead and develop a team of Site Reliability Engineers, creating an inclusive environment that supports learning, collaboration … balance reliability, operational resilience and feature delivery. Use observability data, platform metrics and service insights to identify improvement opportunities and reduce operational risk. Lead incident and problem management activities, promoting effective root cause analysis and continuous service improvement. Champion Site Reliability Engineering practices including Service Level Objectives (SLOs ...

Bango Platform. You hold everything expected of a Site Reliability Engineer — owning reliability end-to-end across the infrastructure, delivery pipelines, observability and incident response that keep the platform running to agreed service levels — but at greater scope, complexity and influence, and you take responsibility for lifting the capability … that have historically sat in separate teams: platform and cloud infrastructure engineering, automation and delivery pipeline ownership, and proactive/reactive reliability engineering including incident response and customer impact management. What sets the senior role apart is not simply doing this work to a higher standard, but becoming ...

Assurance Officer is responsible for ensuring that GSA implements and maintains all mandatory information and cyber‐security controls required under the client Information Security Management Plan (ISMP), associated security documentation and governance agreements with parent companies. The role provides assurance across corporate and project systems, oversees integration with client … security operations, ensures subcontractor compliance, and leads the development and operation of a robust Information Security Management System (ISMS) aligned to ISO/IEC 27001. You will act as the central authority for information security governance, incident management and continuous improvement across the organisation. What ...

experiences. We support roughly 60 services, made up of about 80 applications across Windows, Linux, Azure and SaaS platforms. Our support ranges from building management systems to core teaching and learning services. To succeed in this role, you should have experience in the following areas: Multi-Platform & Cloud Troubleshooting … across Windows Server, Linux (RHEL and other distributions), Azure, and SaaS environments hosting mission critical services Database Administration & Data Integrity: Advanced, hands-on database management skills across SQL Server, MySQL, and MariaDB, including query optimization, maintenance, data integrity, and disaster recovery ITIL Frameworks & Service Governance: Strong discipline and complete ...

planning and implementing appropriate security controls to ensure that the information within is kept secure. Key functions/outputs Vulnerability Scanning & Reporting Endpoint Security Incident Management & Tickets System Hardening Change Work Participation in Regular Meetings Documentation Main Objectives Vulnerability Scanning & Reporting Perform regular vulnerability scans and generate reports … Manager with identifying weaknesses in the system. Code Scans: perform regular code scans to audit code quality metrics, potential bugs, and security vulnerabilities. Vulnerability Management Tooling: perform regular Vulnerability Management Scans and ensure that the warehouse and plugins are kept up to date to capture new vulnerabilities. Reporting ...

other passenger-facing devices that are critical to daily service delivery. You will lead a multi-disciplinary team responsible for ensuring high availability, rapid incident response, and seamless customer experience across all front office technology. Key Responsibilities Lead the end-to-end support and operation of front office systems … major incidents affecting ticketing systems, gates, validators, kiosks, and associated platforms , coordinating rapid resolution with engineering and field teams. Drive operational excellence across: Incident management Ticket prioritisation and queue management Root cause analysis (RCA) Service performance and uptime Work closely with field engineers, maintenance teams, and operational ...

well invest in you!. Job Description Roles & Responsibilities Service Transition & Operational Readiness:Support new service onboarding, service acceptance, transition into BAU support. Customer Management:Handle customer escalations, issues, problems, risks, and service requirements, acting as the primary point of contact and trusted advisor. Governance:Chair operational and service … governance forums, driving actions, decisions and continual improvement across multiple stakeholders. Operational Management: Managing competing priorities across operational support and project delivery. Supplier Management: Coordinate internal and third-party delivery partners, ensuring aligned service delivery and accountability against agreed SLAs and KPIs. Major Incident & Escalation Management ...

with stakeholders, suppliers and colleagues while supporting other sites when required. DUTIES Your duties as the IT Support Engineer/Service Desk Analyst include: Incident and Request Management: Resolve local infrastructure incidents and assigned support requests, escalating appropriately and working to Incident Management, ISO20000 and service … management processes Technical Support: Diagnose and resolve issues affecting local systems, applications, infrastructure and end-user services Asset and Documentation Control: Maintain accurate IT asset databases, technical documentation, problem records, change records and management information Hardware and Software Administration: Install, configure and administer hardware and application software components ...