326 to 350 of 659 Incident Management Jobs in the UK excluding London

operation of security controls, services and processes across the business. You'll work across on-premises and cloud environments, supporting security operations, assurance, risk, incident response and compliance while working closely with Technology teams, suppliers and business stakeholders. The role offers a broad security remit and the opportunity … security controls and processes. Information Security Analyst Responsibilities Support day-to-day security operations, monitoring SOC and SIEM outputs, investigating alerts and supporting incident response. Perform security assurance, gap analysis and compliance activities, identifying risks and tracking remediation with control owners. Support security policies, standards and procedures, ensuring security ...

implementing, and supporting complex IT solutions for both clients and internal business systems. The role combines technical consultancy, infrastructure design, project delivery and major incident management. Acting as a trusted advisor to clients and colleagues, the Professional Services Engineer will work closely with stakeholders to understand business requirements, design … cloud migrations. Ensure projects are delivered on time, within scope, and to the highest technical standards. Produce detailed implementation documentation and handover materials. Major Incident Management Act as the technical lead for Priority 1 and business-critical incidents. Take ownership of complex escalations from Service Desk and Engineering ...

continuous improvement of Cisco telephony and video conferencing platforms , ensuring resilient communications across secure Defence networks. You'll lead project implementations, support major incident resolution, and provide technical expertise across complex Cisco UC environments. Key Responsibilities Deliver and implement Cisco Telephony and Video Conferencing projects. … Cisco Unified Communications technologies. Troubleshoot and resolve complex incidents and support major incident management activities. Conduct root cause analysis and contribute to service improvement initiatives. Produce and maintain HLDs, LLDs, and operational documentation. Perform hardware and configuration testing. Provide technical mentoring and knowledge transfer to engineering teams. Work ...

will directly manage the 1st Line Team Lead and 2nd Line Engineers. The role will work closely with Technical Services, Professional Services, Service Delivery Management, Operational Governance and other business functions to provide effective end-to-end service delivery. In line with ARO’s values, the Service Desk Manager … point for customer incidents, service concerns and priority issues. Manage ticket flow, backlog, workload balancing, prioritisation and resource allocation across the teams. Ensure Major Incident and priority incident processes are followed, with timely and accurate stakeholder communications. Chair or lead operational reviews and maintain clear accountability for actions ...

service requests with the customer Ensuring clear and effective communication between the client and support teams Delivering excellent customer service through efficient ticket management Providing first-line and second line fixes where possible Escalating incidents appropriately when necessary Managing and prioritising workload queues in line with SLAs Supporting … Experience working within an IT support or service desk environment Experience providing guidance or informal leadership to team members Familiarity with ticketing systems and incident management processes Technical Skills (Desirable) Experience in some of the following is beneficial (not all required): Azure or AWS cloud Windows Desktop configuration ...

clients, understanding their evolving needs, and offering relevant technology solutions. Collaborate with the sales team to ensure seamless delivery of recommended products or services. Incident management: Take ownership of escalated tickets, ensuring all issues are resolved within the agreed service levels and maintaining excellent communication with clients throughout. … Administrator, or equivalent. Cloud services: Experience with cloud platforms and services, particularly Microsoft 365. Security awareness: Understanding of IT security best practices, including firewall management, antivirus solutions, and data protection policies. Project experience: Exposure to IT project work, such as migrations, deployments, or upgrades. Salary ...

Business Systems support across Group venues, providing confident day-to-day system assistance, administration, and data handling. Maintain core systems to enable accurate management information and efficient operations, ensuring sensitive personal data is handled securely and in line with policy KEY RESPONSIBILTIES: Support & Incident Management Serve … quick guides. Systems Administration Maintain and configure core business systems under the direction of the Manager to ensure reliability and quality outputs. Produce regular management information to aid and improve operational activity. Data Protection & Governance Handle sensitive personal data in secure environments in accordance with company policies and procedures. ...

digital marketing. We value simplicity, avoiding complexity and jargon. This opportunity will see the successful candidate responsible for CDA cloud infrastructure environments and Production incident management, working closely with the Software Development and Operations team. THE SUCCESSFUL CANDIDATE We’re looking for a technical, solution-focused individual, with … portfolio demonstrating creativity and ideas across online and offline Ability to lead scoping sessions with both internal teams and clients Good customer and stakeholder management skills Located within a 1-hour commute of Hitchin, Hertfordshire SALARY Salary dependant on skills and experience Private health and dental cover BENEFITS ...

cloud-based solutions. Contribute to Infrastructure as Code (IaC) initiatives using tools such as Terraform or CloudFormation. Support deployment, release planning, production implementation, and incident management activities. Promote automation, continuous integration, continuous delivery, and engineering efficiency. Help identify opportunities to improve development and delivery processes. Provide … technology strategy and architectural roadmaps. Soft Skills Strong technical leadership and decision-making capabilities. Excellent analytical and problem-solving skills. Strong communication and stakeholder management abilities. Ability to mentor, coach, and develop technical team members. Strong collaboration and team-building mindset. Ability to balance technical excellence, delivery priorities ...

application lifecycle, including selection, implementation, upgrades, optimisation, and retirement Ensure reliability, availability, and performance of critical systems, driving best‐practice support and incident management Build, lead and develop a high‐performing team of application specialists, fostering innovation and collaboration Partner with business units, IT service lines and external … deliver effective, value‐driven solutions Embed governance, security, and compliance standards across all enterprise applications What you’ll bring Proven experience in senior applications management or IT leadership roles Strong technical knowledge across enterprise ecosystems such as ERP, PLM, BI, SaaS platforms, integration technologies, Atlassian tools, Microsoft 365, SharePoint ...

systems and resolve incidents in line with agreed SLAs Test, validate and document changes to ensure safe and controlled deployments, in line with change management processes Contribute to the successful delivery of technical projects by implementing infrastructure changes, supporting new platform deployments and acting as a technical … cloud-native applications are deployed and operated. Familiarity with automation and Infrastructure-as-Code tools such as Ansible and Terraform . Experience working with incident management and ticketing platforms , following SLAs and structured support workflows. Exposure to automated monitoring , centralised patching tools and proactive performance/health assessment ...

monitor, maintain, support, and optimize all production server hardware and software. Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status. Coordinate escalated support cases and lead appropriate internal technical resources and/or third-party vendors to resolution … necessary security clearance. Experience with Linux System Administration, Kubernetes, Cloud, Exadata, Networking, Database, Storage, Compute, Virtualization and Troubleshooting Experience participating in or running incident bridges. Customer focus, passion for delighting customers. Experience in cloud technical support, operations, incident management is preferred, but not required. Demonstrate ability ...

high availability requirements. As a Senior Technical Operations Engineer, you will also guide junior engineers to solve complex problems, take part in large-scale incident bridges and help to build new processes and procedures. OCI IN As cloud investment in Northern Ireland continues to grow, companies and governments … Install, monitor, maintain, support, and optimize all production server hardware and software. Provide technical support for complex technical issues which may include leading problem management cases and providing management status. Coordinate escalated support cases and lead appropriate internal technical resources and/or third-party vendors to resolution ...

with HQ in Redhill; Surrey. Main Purpose of Job · Developing the information security plans and policies for the company and Customers working with Security Management and Compliance functions to embed security management plans into operational practice · Implementing protections and solutions to ensure and enforce the information security plans … testing for vulnerabilities and recommending improvements. · To participate and support all internal IT & Engineering teams including providing advice and expertise on the design and management of internal, customer and global networks from a cybersecurity perspective. Creating documentation around policies, procedures and events. Technical expertise: Security · Be the centre ...

Teams, SharePoint Online, OneDrive, Exchange Online, M365 Groups, and Entra ID, including integration and authentication. Security, Identity & Enterprise Controls - Experience implementing RBAC, DLP, environment management, governance controls, and secure operating models aligned with enterprise security and compliance requirements. Some other highly valued skills may include: Microsoft Graph, PowerShell & Automation … Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. Accountabilities Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease ...

Manager will support the delivery of the Trust's Information Governance framework, providing specialist advice and guidance on data protection, confidentiality, information security, records management and information sharing. The post holder will work across the organisation to promote compliance with legislation, NHS standards and best practice, ensuring that information … handled lawfully, securely and effectively. This role offers the opportunity to work with a wide range of stakeholders, supporting governance, risk management and organisational improvement initiatives whilst helping to maintain high standards of compliance and information security. About You We are looking for an experienced Information Governance professional with ...

services using WCF and Web API. Proficiency with Visual Studio (2022 or newer) and TFS (DevOPS 2022). Experience in Change and Incident Management environments with strict SLAs. Ability to coordinate application releases and ensure seamless implementation processes. Familiarity with both Agile and Waterfall project delivery methodologies. Hands … experience with DevOps practices, tools, and continuous integration/continuous deployment (CI/CD pipelines). .NET Core Razor pages. Advanced database management with SQL Server versions 2014/2016/2022. Knowledge of Entity Framework 6.0, LINQ, Lambda Expressions, and Razor syntax. Familiarity with PowerShell and SSIS packages. ...

Security Operations team to proactively identify and address cybersecurity threats, drive operational excellence, and enhance our security posture. You'll lead strategic initiatives, supervise incident response, manage critical security projects, and foster a collaborative environment, ensuring top-tier system performance and adherence to security policies. Power without pause. Heating … Provide hands-on expertise in the delivery of internal security projects and technical support for operational excellence. Act as a technical escalation point for incident management, ensuring prompt resolution and the consistent implementation of security processes and compliance. Collaborate closely with external suppliers and manage key security service ...

environments - cloud, collaboration, and staff identity and access - as they stand up, so that new services launch on secure foundations. * Establish incident response for real: plans, roles, on-call arrangements and exercises that prove GBE can handle an incident, not just describe one. * Baseline GBE's security maturity … risk and assurance at executive level, including presenting risk clearly and honestly to boards and audit committees. * Operational depth: accountability for detection, response and incident management, including choosing and directing the right delivery model - in-house, managed service or hybrid. * Depth in security standards and compliance - the NCSC ...

evaluate performance against these SLOs. You will continuously monitor and analyse these indicators, including network performance metrics to detect deviations early, enabling proactive incident response and targeted improvements.You will oversee system and network capacity and performance, manage resource utilisation efficiently, and conduct thorough cost analytics to identify optimisation opportunities. … Familiarity with PCI DSS and other relevant security frameworks to ensure the infrastructure meets regulatory requirements and best practices.* Strong problem-solving collaboration and incident management capabilities.* Knowledge in network technologies such as TCP/UDP, IPv4/IPv6, Wireless, BGP, VPN, L2 switching, Firewalls, Load Balancers, EVPN ...

platform reliability, security, scalability and operational excellence. Champion modern engineering approaches across Infrastructure as Code, automation, CI/CD, observability and cloud operations. Lead incident management and operational readiness across critical platforms. Partner closely with Architecture, Security, Engineering and Technology leaders to shape the future platform landscape. Drive … modern platform engineering practices. Experience delivering and operating highly available, resilient production environments. A passion for automation, standardisation and continuous improvement. Strong stakeholder management and communication skills. The credibility to influence technical decisions and drive best practice across engineering teams. A proactive, hands‐on leadership style and a genuine ...

function protects AJ Bell against external adversaries and internal risks through four specialist capabilities: Security Monitoring & Detection Engineering, Cyber Threat Intelligence, Cyber Threat Exposure Management and Insider Risk Management. Together, these capabilities combine detection, intelligence, exposure management and insider risk to safeguard AJ Bell’s customers, data, critical … Lead is the principal technical authority for Security Monitoring & Detection Engineering capability, accountable for the effectiveness of security monitoring, detection engineering, technical investigation and incident response. This is a hands‐on technical role responsible for the architecture, engineering and operational performance of Microsoft Sentinel and the wider security monitoring ...

ecosystem. It includes software-as-a-service capabilities across the entire payments value chain, such as account-to-account processing, FX, SWIFT connectivity, fraud management and card processing infrastructure. It enables financial institutions, non-bank financial institutions (NBFIs) and payment service providers (PSPs) to operate, scale and evolve their … implementing REST APIs (Required) Experience working in Agile/Scrum environments (Required) Experience conducting code reviews and mentoring team members (Required) Experience with incident management and performance optimization (Required) Experience integrating AI-assisted development tools into daily workflows (Preferred) Experience building or integrating AI/ML capabilities into ...

Full time: Mon – Fri 0900-1700 Reporting to: Head of Customer Support & Monitoring About us: GroupNexus is an established, leading operator in the parking management sector. We are innovative, industry leading and a forward-thinking company that has an exceptional culture with strong values and a hunger for growth. … bottom of the issue. This position includes performing 1st and 2nd level troubleshooting, manual alert analysis and resolving issues. Key Objectives & Responsibilities: Daily management of support tickets Daily Checks Compiling reports/ad-hoc reports Resolving tickets to SLA On-site equipment sign-off Ability to coordinate across teams ...

increase operational efficiency and reduce manual intervention. Evaluate system designs and architectures for reliability, performance, security, and efficiency, ensuring best practices are followed. Lead incident response efforts and conduct deep-dive root cause analysis to implement long-term, innovative technical solutions. Develop and maintain comprehensive runbooks and procedures … incident response and operational tasks. Collaborate with cross-functional teams to review and provide feedback on technical designs, ensuring alignment with SRE principles. Participate in on-call rotations and handle critical incidents with confidence and expertise. Continuously improve documentation for systems and services, contributing to a knowledge-sharing culture ...