151 to 175 of 313 SLA Jobs in England

business insights. Develop dashboards, reports and automated data solutions using Snowflake, SQL, Python, Power BI and Alteryx . Oversee outsourced asset data services, ensuring SLA, quality and governance standards are met. Act as the key liaison between internal stakeholders and third-party data providers. Partner with Portfolio Managers, Risk ...

Proactively identify and resolve blockers that may delay revenue recognition Ticket & Workflow Management Manage incoming requests via Zendesk, prioritising according to revenue impact and SLA Balance urgent tactical requests with ongoing operational responsibilities Provide clear communication back to stakeholders on progress and expectations Cross-Functional Sales Support Support all sales ...

critical electrical and mechanical infrastructure, ensuring maximum uptime and reliability within a high-availability environment. Key Responsibilities: Respond to reactive breakdown calls within agreed SLA timescales, minimising any risk to uptime. Maintain, fault-find, and repair modular UPS systems, diagnosing power quality issues across critical power infrastructure - escalate any concerns ...

operational controls are in place. Develop and enhance KPIs/KRIs , analyse incidents and contribute to remediation/action plans. Support production monitoring, reporting, SLA reviews and management dashboards. Assess the operational impact of new business, regulatory, client and strategic initiatives . Act as a senior point of contact ...

whilst driving operational transformation and service maturity. Key Responsibilities Service Delivery & Performance Management Accountable for end-to-end delivery of assigned programmes, ensuring 100% SLA adherence across availability, response times, and service quality metrics. Manage operational P&L, including revenue forecasting, cost control, and profitability against contracted deliverables. Oversee resource … operations management or programme management, including experience at leadership level. Proven experience managing complex, multi-stakeholder defence, aerospace or government contracts. Strong background in SLA management, operational metrics tracking and KPI-driven delivery. Demonstrated experience managing significant P&L responsibility and financial performance. Track record of delivering operational excellence ...

throughout their lifecycle through to completion • Case diagnosis and first-line qualification of issues before call-out • Ensure cases are restored for service within SLA • Central point of contact between international customers and suppliers • Booking of engineering resource, logistics, travel, critical spares, etc. • Raising accurate escalations in a timely manner ...

customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld ...

customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA’s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld ...

Desk Plus (SDP) Ensure the asset disposal process is followed and that all procedures are adhered to Action incident & service request tickets adhering to SLA Targets within Service Desk Plus System Monitor asset performance and recommend corrective measures Research new procedures and processes which will improve the productivity ...

stakeholder management capability Experience in Managed Services, Operate, or industrialized service models Familiarity with service lifecycle constructs (onboarding/offboarding, in‐flight change, SLA/OLA frameworks, operating model governance). Experience working in global, matrixed delivery environments What we offer you At EY, we’ll develop you with future ...

oversight of TUPE and workforce transition activity. Ensuring data, systems and digital platforms are ready to support new and transitioning services. Establishing effective KPI, SLA and performance frameworks from contract inception. Leading assurance and governance reporting for senior stakeholders. Working closely with suppliers and partners to drive accountability and successful ...

processes, support engineering practices, escalation management, and service delivery across a follow-the-sun model. Own support performance through data and metrics, including CSAT, SLA attainment, quality, productivity, deflection, and operational efficiency. Partner cross-functionally with Engineering, Product, Customer Success, Solutions Engineering, Professional Services, Sales, and Marketing to resolve customer ...

responsibilities Be responsible for the management of the Call/Recall Screening Service to required National and local standards. Lead, co-ordinate and review SLA's with the Commissioners regarding their provision of services and information to the Breast Screening Programme. Lead the review and implementation of the IT requirements ...

demand and growth, putting forward hiring and sourcing proposals with a clear business case. Key Performance Indicators Onboarding time‐to‐live. Client NPS. Vendor SLA attainment and delivery quality. Client Portal support responsiveness and customer satisfaction. Qualifications 15+ years in customer success, account management, onboarding, or client‐delivery leadership, ideally ...

varying security levels. 2 nd line engineers are responsible for conducting advanced Troubleshooting. Liaising with customers to ensure all issue are dealt within SLA and KPI set down by the customer. Provide Second line technical support: Manage and maintain servers, virtual machines to ensure high availability and performance, including ...

deployment processes, focusing on automation and operational excellence. Drives continuous improvement in system observability, alerting, and capacity planning through the definition and implementation of SLA, SLOs & SLIs Define and enhance frameworks for Toil identification, analysis & remediation to identify opportunities to eliminate or automate remediation of recurring tasks and issues Develops ...

maintaining compliance with relevant policies and legislation. Key Responsibilities IT & Infrastructure Manage the relationship and performance of the external Managed Service Provider (MSP), including SLA monitoring and service reviews. Oversee IT security, Cyber Essentials accreditation, IT assets, user access controls, backups, and disaster recovery arrangements. Maintain oversight of website security ...

service performance data Problem & Request Management Take ownership of customer issues and escalations through to resolution Handle requests via email, phone, and web within SLA, prioritising by severity and impact Liaise with internal teams and suppliers; process changes, cancellations, and returns Performance & Admin Maintain accurate records and conduct regular ticket ...

hands-on leadership and supervision of a busy technical and customer support team Work closely with technical and after-sales teams to ensure all SLA's and KPI's are achieved Effectively processing customer technical queries via phone, email, chat or online. Raise, process, complete and effectively manage 'Tickets ...

best practices and knowledge sharing. Act as the primary platform liaison between business sponsors and technology delivery. Manage vendor relationships, ensuring roadmap alignment and SLA compliance. Skills, Knowledge & Expertise 6+ years’ experience designing and managing Anaplan or comparable modelling solutions. Deep understanding of private-markets fund structures and carried-interest ...

operationalise frameworks like MITRE ATT&CK and NIST CSF. Vulnerability Management: Own the vulnerability management programme end to end — scanning, prioritisation, remediation tracking, SLA enforcement and executive reporting across infrastructure, endpoints and applications. Application & API Security: Assess the security of internal applications, third-party integrations, APIs, payment flows and authentication ...

skills Experience delivering projects and process improvements Desirable Experience in Document Management or Information Management environments Data visualisation and dashboard reporting experience Knowledge of SLA-driven services About You You'll be someone who can confidently combine: Records Management Information Governance Systems & Data Management Reporting & Analysis Team Leadership Project Management ...

skills Experience delivering projects and process improvements Desirable Experience in Document Management or Information Management environments Data visualisation and dashboard reporting experience Knowledge of SLA-driven services About You You'll be someone who can confidently combine: Records Management Information Governance Systems & Data Management Reporting & Analysis Team Leadership Project Management ...

best practices and knowledge sharing Act as the primary platform liaison between business sponsors and technology delivery Manage vendor relationships, ensuring roadmap alignment and SLA compliance Skills, Knowledge & Expertise: 6+ years’ experience designing and managing Anaplan or comparable modelling solutions Deep understanding of private-markets fund structures and carried-interest ...

connectivity requests, delivering seamless service for VIP hospitality Wi‐Fi, IP‐CCTV feeds to broadcasters and bandwidth allocation for race teams. SLA Audits & Continuous Improvement: Author technical debriefs and analyse vendor performance against strict SLAs within 72 hours of every race, documenting incidents and outlining systemic improvements for the next ...