126 to 150 of 528 SLA Jobs in England

patch-related issues and routing/connectivity incidents. Produce patch compliance reports and present to network management and security teams. Drive patching SLA adherence: Critical vulnerabilities within 72 hours, High within 14 days. TECHNICAL SKILLS & KNOWLEDGE Expert-level CLI skills: Cisco IOS/IOS-XE/NX-OS, Juniper JunOS ...

financial exposure, what decisions are time-sensitive, and what actions are already in motion.Identify patterns across historical crisis events to inform threshold definitions, SLA calibration, and playbook updates.AI in Crisis OperationsExpedia Group is actively investing in AI-assisted operations and expects analysts to be fluent, practical users of AI tools ...

financial exposure, what decisions are time-sensitive, and what actions are already in motion. Identify patterns across historical crisis events to inform threshold definitions, SLA calibration, and playbook updates. AI in Crisis Operations Use AI tools to accelerate monitoring and signal detection across large volumes of threat intelligence, news ...

Administration Familiarity with cloud-native architecture and deployment models Knowledge of container orchestration best practices Experience with monitoring tools and key metrics (SLA, services health) Understanding of performance measurement tools and code quality metrics. Desirable Certifications AWS Certified Solutions Architect – Professional AWS Certified SysOps Administrator – Associate Red Hat Certified Engineer ...

will demonstrate: Previous experience in a Service Delivery, Technical Account Management or Customer Success role. Experience managing technical services within a contractual or SLA-driven environment. Excellent commercial awareness and customer relationship management skills. Strong analytical and problem-solving abilities. Outstanding organisational skills with meticulous attention to detail. Excellent written ...

Strong knowledge of ITIL service management. Experience managing business-critical services and multi-vendor environments. Ability to manage stakeholders and communicate effectively. Experience with SLA/KPI reporting and continuous service improvement. Desirable Experience with AWS or Azure. Knowledge of ServiceNow, Jira or similar tools. Experience supporting digital or eCommerce ...

/architecture and Introduction Experience of working in a high-pressured environment ITIL Foundation Certificate (minimum) or Service Design Lifecycle module (preferable) Experience of SLA reporting, Key Performance Indicators, Dashboard reporting and Trend Analysis Supplier management experience Experience in case management toolsets – preferably ServiceNow Excellent working knowledge of Microsoft Office ...

delivery across multiple concurrent workstreams. Experience operating with or implementing a PMO or project governance function, even informally, is important, as is familiarity with SLA management and service reporting in a commercial context. Experience in field services, configuration, or network operations is highly desirable. You’re highly organised, capable ...

systems and for providing efficient desktop support to all business users To provide application support to our internal and external users To work within SLA and KPI targets to agreed business priorities. Setting up and configuring new laptops, desktops and mobile devices Excellent troubleshooting and problem-solving skills. Experience ...

systems and for providing efficient desktop support to all business users To provide application support to our internal and external users To work within SLA and KPI targets to agreed business priorities. Setting up and configuring new laptops, desktops and mobile devices Excellent troubleshooting and problem-solving skills. Experience ...

regularly updating clients on the status of service appointments and maintaining clear, professional communication at all times. Respond to all incoming calls within SLA targets, ensuring every customer receives exceptional service and a positive experience. Manage multiple Freshdesk inboxes (reactive, commissioning, and servicing), ensuring all enquiries are responded to within ...

focused service to all users. This includes proactively managing calls, setting appropriate priorities to ensure work is completed in line with Service Level Agreements (SLA) ensuring customer expectations are managed throughout. Escalate workload issues to ICT Support Team Leader for resolution Allocate calls to internal ICT support groups ...

responsible for: Monitoring, tuning and troubleshooting enterprise systems, resolving incidents and service requests Supporting the O365 and MDM teams in delivering BAU services and SLA commitments Managing and scheduling technical project activities, working closely with Project Managers to deliver planned outcomes Automating repetitive tasks to improve efficiency, reliability and reduce ...

include: Leading IT operations and service delivery across multiple sites Driving cyber security, disaster recovery and business continuity initiatives Improving service performance through effective SLA and KPI management Overseeing infrastructure, cloud services and application support environments Managing supplier relationships and technology partners Supporting wider digital transformation programmes and strategic projects ...

Transition Delivery Transition milestones achieved on time Transition completed within budget Successful service take-over Service Continuity No major service disruptions during transition SLA compliance maintained Network performance stability maintained Customer Satisfaction Stakeholder satisfaction scores Executive feedback Governance effectiveness Knowledge Transfer Effectiveness Readiness assessments passed Competency validation achieved Knowledge retention ...

recurring incidents, repeat failures, and operational escalations. Effective governance of production changes and improved change success. Improved customer satisfaction and stakeholder confidence. Strong SLA and KPI adherence across Service Operations. Demonstrable progression in continuous improvement and operational maturity. Knowledge/Experience Strong experience in Program Management, Service Delivery Management ...

asset, infrastructure, application and service inventories Establish governance, audit and data-quality controls Reporting, Analytics & Dashboards Build operational and executive-level dashboards Develop KPI, SLA and CMDB health reporting Create automated reporting and scheduled management information Deliver trend analysis and performance insight Develop real-time monitoring and exception reporting Your ...

optimise support operations Stakeholder Engagement Collaborate proactively with SRT and third-party teams to ensure equipment and systems are maintained according to contractual and SLA commitments. Represent your department during weekly review meetings, highlightingrisks and resource needs Operational Meetings & Handover Processes Lead weekly meetings with in-country partners, project managers ...

optimise support operations Stakeholder Engagement Collaborate proactively with SRT and third-party teams to ensure equipment and systems are maintained according to contractual and SLA commitments. Represent your department during weekly review meetings, highlighting risks and resource needs Operational Meetings & Handover Processes Lead weekly meetings with in-country partners, project ...

optimise support operations Stakeholder Engagement Collaborate proactively with SRT and third-party teams to ensure equipment and systems are maintained according to contractual and SLA commitments. Represent your department during weekly review meetings, highlighting risks and resource needs Operational Meetings & Handover Processes Lead weekly meetings with in-country partners, project ...

reviews to ensure engagements adhere to defined governance standards. Ensure the consistent and accurate capture and executive-level reporting of client-facing metrics including SLA/KPI adherence, social value commitments, and overall commercial performance. Fostering knowledge sharing, standardisation, and professional accountability across all delivery teams. Capability strategy and management ...

global teams while maintaining a high degree of communication between multiple stakeholders. Ensure adherence to standard operating procedures. Anticipate and resolve roadblocks that impact SLA's within the security assessment lifecycle. Assist with providing ad-hoc reports and understanding of how to present management information to senior stakeholders. Analysis ...

client environment changes, ensuring appropriate change management and CAB governance, with occasional off-hours support for the teams. Observability and service levels. SLO/SLA and monitoring strategy across Grafana and our wider observability tooling, building alert coverage that is meaningful rather than noisy. AI in engineering operations. The operational ...

rectifying issues as they arise. They develop technical solutions to complex problems and liaise with stakeholders at all levels, ensuring issues are resolved within SLA levels and KPI targets are met. Essential Requirements Software Defined Networking experience with VMware NSX. Thorough and demonstrable understanding of Cisco Enterprise LAN environments ...

care Collaborating cross functionally to resolve operational issues Leading root cause analysis and implementing corrective actions Managing contractors and third-party service providers Ensuring SLA compliance and strong service delivery Overseeing site wide facilities management including cleaning, utilities and infrastructure Ensuring environmental compliance and waste management Leading emergency response planning ...