126 to 150 of 313 SLA Jobs in England

wider call management. What youll do Technical 80% Call and incident Management Respond to service calls and resolve incidents to ensure SLA targets are achieved Increase the First Time Fix rate Adhere to escalation procedures Assist with technical escalations for other team members Monitor call queue and follow up with … incidents Ensure accurate completion of all incident records and associated paperwork Monitor and update the call management system as required Assist with SLA reporting What youll need 5+ years' experience managing, maintaining, configuring and troubleshooting large scale hybrid environments 3+ years' experience with Microsoft Windows Server Operating Systems, Windows Active ...

captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such ...

service. Develop service operating models, governance frameworks, and support strategies. Produce service acceptance criteria, operational support requirements, and transition plans. Define and contribute to SLA, KPI, service catalogue, and underpinning contract requirements. Conduct impact assessments of current operating models and design future service models. Define early life support requirements ...

alerts and automated system monitoring Ensure that all systems and services are proactively maintained, monitored and supported to ensure that we are meeting set SLA's Monitor the Service Desk email inbox to respond to support calls logged via email Answer telephone and complete support issues from initial contact ...

knowledge. Excellent communication and customer service skills. Ability to work independently and manage priorities. Full UK driving licence. Desirable Experience within managed service or SLA-driven environments. Knowledge of Microsoft Teams Rooms and meeting room technologies. Structured cabling and infrastructure installation experience. Relevant industry certifications or manufacturer accreditations. Personal Attributes ...

highly organised and able to prioritise your workload, balancing multiple demands whilst maintaining service quality. You will have proven experience in managing SLA's and KPI's to ensure consistent, high quality service delivery. Additionally, you will have the willingness to continue learning and developing to succeed in this role. ...

evolving in real time Adaptability, intellectual curiosity, and a strong builder mentality Familiarity with service management methodologies such as ITIL, service catalog design, SLA frameworks, and incident/request workflows Experience with tools in categories such as ITSM, ESM, ticketing, knowledge management, identity, or workflow automation Background supporting displacement ...

technical delivery across the Studio Tour. Manage departmental budget, reporting (including downtime and P&L), and supplier relationships, ensuring strong cost control and SLA performance. Qualifications and Experience Previous Management experience leading a Technical Services team within the tourism, leisure or heritage industry, ideally within fast moving Visitor Attractions ...

Concept CAFM System. To ensure all Critical Service processes are developed in a common approach and meet client requirements or appropriate Service Level Agreements (SLA), as per the contractual obligations. Cover for the TSM when required, for all technical activities, main interface with the site client teams. (Development of relationship ...

Concept CAFM System. To ensure all Critical Service processes are developed in a common approach and meet client requirements or appropriate Service Level Agreements (SLA), as per the contractual obligations. Cover for the TSM when required, for all technical activities, main interface with the site client teams. (Development of relationship ...

people. What You\'ll Do Lead all operational functions through a single, integrated model — service delivery, project delivery, and technical support Own service quality, SLA performance, and customer satisfaction across all operational functions Drive step-change improvements in cost-to-serve, scalability, and efficiency through automation-first thinking ...

people. What You'll Do Lead all operational functions through a single, integrated model — service delivery, project delivery, and technical support Own service quality, SLA performance, and customer satisfaction across all operational functions Drive step-change improvements in cost-to-serve, scalability, and efficiency through automation-first thinking ...

configuration: forms, views, business process flows, workflows, business rules, security roles Experience working in a support or managed services environment, including ticket/SLA-driven ways of working Comfortable troubleshooting integration and data issues across D365 CE and connected systems Excellent client-facing communication skills, able to explain technical issues ...

software implementation and post-market surveillance activities, including vigilance reporting. Experience of implementing AI-enabled tools in a clinical or operational setting Experience with SLA/OLA concepts, service transition and operational support models Knowledge Essential In-depth knowledge of NHS digital strategy, AI governance and relevant regulatory frameworks (including ...

them through. Team & Operations Lead and mentor a globally distributed managed services team across multiple time zones Define and improve the operating model, service level agreement frameworks, and delivery standards Foster a culture of technical excellence, accountability, and client obsession Report to the COO on performance metrics, client health ...

builds, legacy replacements, and infrastructure modernisation initiatives across all linear FX products Ensure the highest standards of system reliability, operational resilience, and performance, including SLA ownership and incident management frameworks Collaborate with Quant and Structuring teams to translate pricing model changes and new product requirements into production‐grade engineering solutions ...

term customer relationships. Key Responsibilities Lead, mentor and develop the Service Delivery team. Manage the delivery of Managed Print and IT Managed Services. Ensure SLA and KPI performance targets are achieved. Act as the senior escalation point for customers and internal teams. Conduct customer service reviews and strengthen client relationships. ...

operating model Act as the primary point of contact between Kyowa Kirin and Orchard for all Kyowa Kirin IT services, accountable for SLA compliance, service management and escalation management Develop and deliver a long-term IT strategy and roadmap for Orchard Therapeutics in alignment with Kyowa Kirin group direction, business ...

trained to use IT systems effectively.? Supporting the development of end-user documentation to help users utilise systems and services.? Staying informed about SLA targets and working to achieve them.? Being kept informed during major service outages to understand the impact on users and support communications Accurately logging all support ...

/P2) ITIL Incident, Change & Problem Management ServiceNow & MIM Workbench IT Infrastructure & Applications Stakeholder & Executive Communication CAB Support & Change Analysis RCA & Post Incident Reviews SLA & KPI Management This is a fully onsite role based in Wokingham, operating within a 24x7 shift rota including nights, weekends and bank holidays. For more ...

Azure experience. What Matters Most You take full ownership of what you're responsible for, whether that's hitting a >95% Linux patching compliance SLA, maintaining >98% backup success rates, or driving an escalated incident to resolution without needing to push it further up the chain. You're automation-first ...

troubleshooting within complex production environments. Group Policy design, implementation and troubleshooting. Identity and access management within secure enterprise environments. Supporting critical infrastructure under SLA-driven operational models. Desirable Experience Experience in any of the following would be advantageous: PowerShell scripting and automation. Privileged Access Workstations (PAWs). Public Key Infrastructure ...

teams to define triage, hazard logging, and remediation needs. Workflow Optimisation: Document "As-Is" processes and co-design streamlined "To-Be" workflows enforcing strict SLA targets. System Specifications: Translate legal requirements and resident communication rules into technical specs and automated alerts. Implementation, Testing & Integration Oversee data flows between housing systems ...

container-based deployments Public Sector Expectations Experience in secure, compliance-driven environments Understanding of data sensitivity, auditability, and governance requirements Ability to operate in SLA-driven, high-accountability customer environments Soft Skills & Collaboration Strong communication and stakeholder management Ability to work directly with customers Proven collaboration with functional and engineering ...

impacts and tolerances, and maintain resilience documentation, plans, and annual reviews. Oversee third-party and vendor lifecycle management, including onboarding, resilience assessments, contract reviews, SLA/KPI monitoring, inventory management, and remediation activities. Develop, review, and maintain operational resilience policies, procedures, regulatory submissions, and governance documentation, while monitoring regulatory changes ...