126 to 150 of 227 SLA Jobs in England

duties, plus out of hours call-out support (including Bank Holidays) on a rota basis Excellent communication and teamworking skills, along with incident and SLA management and independent decision-making Nice to have: Immediate availability Working knowledge of Solaris Experience of DNS/Squid web proxies/VMware administration Working ...

duties, plus out of hours call-out support (including Bank Holidays) on a rota basis Excellent communication and teamworking skills, along with incident and SLA management and independent decision-making Nice to have: Immediate availability Working knowledge of Solaris Experience of DNS/Squid web proxies/VMware administration Working ...

identify and resolve blockers that could delay revenue recognition Ticket & Workflow Management Manage inbound support requests via Zendesk, prioritising based on revenue impact and SLA Balance urgent requests with ongoing operational workflows Communicate clearly with stakeholders on progress and expectations Cross-Functional Support Support multiple sales functions including: Business Development ...

lead one of our 24/7 support teams, managing a group of IT and Network Engineers while ensuring exceptional customer service and SLA performance. This is an ideal opportunity for someone with an MSP background who enjoys developing people, driving service excellence, and remaining technically involved when required. … continuous improvement across the service desk. Key Responsibilities Leading and managing a team of IT, Network, and Voice Engineers. Monitoring ticket queues and ensuring SLA and KPI targets are achieved. Managing escalations and supporting the resolution of complex technical issues. Communicating with customers and attending remote meetings when required. Coaching ...

Hargreaves Lansdown, a leading FinTech company, is undergoing a technology transformation. As part of this journey, we are looking for an End User Support Engineer with considerable experience in supporting a Windows and Mac environment ...

Hargreaves Lansdown, a leading FinTech company, is undergoing a technology transformation. As part of this journey, we are looking for an End User Support Engineer with considerable experience in supporting a Windows and Mac environment ...

touch to team leader/manager Contribute to the business goal of migrating all HRonline users to the new platform Ensure Service Level Agreement adherence at all time Meet and exceed Key Performance Indicators The above is not an exhaustive list of responsibilities and you may be expected to undertake ...

stakeholder management and continuous improvement . Key responsibilities include: IAM Service Design and Target Operating Model Leading transition, knowledge transfer and shadowing KPI/SLA management and reporting Stakeholder, risk and issue management Driving continuous service improvement What we're looking for Strong IAM Service Leadership experience in a hybrid ...

stakeholder management and continuous improvement . Key responsibilities include: IAM Service Design and Target Operating Model Leading transition, knowledge transfer and shadowing KPI/SLA management and reporting Stakeholder, risk and issue management Driving continuous service improvement What we're looking for Strong IAM Service Leadership experience in a hybrid ...

customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld ...

customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA’s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld ...

other related documents. Ensure the accurate transfer of the lease data into the management database, in a timely manner and within the service level agreement (measured by KPI). Review data input from other team members to guarantee the integrity of the dataset. Maintain Clients, Properties and Units records ...

both the people and operations of the Security Support Engineering team. On any given day, you might review the team's case queues and SLA adherence, coach an engineer through a difficult access management investigation, run a one-on-one focused on career development, and collaborate with partner teams ...

varying security levels. 2 nd line engineers are responsible for conducting advanced Troubleshooting. Liaising with customers to ensure all issue are dealt within SLA and KPI set down by the customer. Provide Second line technical support: Manage and maintain servers, virtual machines to ensure high availability and performance, including ...

Nice-to-Have Lean Six Sigma Yellow Belt BCS/IIBA analysis certification Automation exposure - Power Automate, UiPath, Blue Prism, ServiceNow, Alteryx KPI/SLA/performance indicator understanding Experience supporting digital or automation initiatives Benefits £37,000 - £54,600 Hybrid - 1 day/week on-site 28 days annual ...

successfully adopt the latest updates to Wise’s technical integration through a change management process. Own the ongoing technical health of your accounts, including SLA adherence, monitoring performance, troubleshooting issues and ensuring best practices are followed. Advocate for your partners internally by surfacing feedback and influencing product roadmaps. Collaborate with ...

retention settings, and tune GC/JVM for sustained throughput. Implement consumer lag monitoring and alerting with actionable runbooks to prevent data loss or SLA breaches. Model workload growth, topic/partition scaling, storage/IOPS, network egress/ingress, and broker sizing. For Confluent Cloud, optimize environment cluster topic ...

Support audit, regulatory, and customer assurance requirements Leverage GRC platforms (e.g., OneTrust, BitSight, and internal SaaS solutions) to manage TPSA activities Support month-end SLA reporting and develop dashboards using Power BI and SharePoint Contribute to governance forums and risk review meetings Ensure adherence to TPSA tiering models, standards ...

paced commercial environments. Exposure to Microsoft Entra ID, Active Directory, Exchange Online or Microsoft Intune. Familiarity with ITIL principles, Incident Management, Service Request Fulfilment & SLA-driven support. Experience supporting geographically dispersed users or multiple business locations. IT qualifications or certifications such as CompTIA A+, Microsoft Fundamentals or ITIL Foundation. Benefits … Microsoft Teams, Active Directory, Entra ID, User Account Administration, Windows 10, Windows 11, Windows Desktop Support, Cloud Services, ITSM, ITIL, Incident Management, Service Requests, SLA, Ticketing Systems, Hardware Support, Software Troubleshooting, Laptop Provisioning, Mobile Device Support, Network Connectivity, Wi-Fi, VPN, Business Applications, North Cambridgeshire, Cambridgeshire. T6/MN/ ...

troubleshooting Escalate complex issues to second and third line with clear, accurate handover notes Keep customers updated and own tickets through to closure Meet SLA, response and resolution targets Spot recurring issues and feed them into problem management and knowledge articles Required Skills: Fluency in either Polish, Dutch or Romanian ...

Provider, based in Milton Keynes and London. The business has a global 24-7 support offering for its clients and boasts a 98.2 Service Level Agreement achieved and a 97.5% customer satisfaction rate. The role It combines commercial support with owning a portfolio of smaller clients. The person will ...

honesty, trust and respect with the school leadership and teaching/support staff and ensuring contractual compliance against KPI's and Service Level Agreements (SLA). Responsibilities: Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer Management of problems to resolution ...

Doing Taking calls from passenger-facing agents and airline or airport helpdesks, owning each incident from first contact to resolution within SLA Triaging incidents and proactive alerts from monitoring tools, investigating root cause with remote access tools, Kibana and log analysis Escalating issues beyond the team's scope to higher ...

Doing Taking calls from passenger-facing agents and airline or airport helpdesks, owning each incident from first contact to resolution within SLA Triaging incidents and proactive alerts from monitoring tools, investigating root cause with remote access tools, Kibana and log analysis Escalating issues beyond the team's scope to higher ...

Doing Taking calls from passenger-facing agents and airline or airport helpdesks, owning each incident from first contact to resolution within SLA Triaging incidents and proactive alerts from monitoring tools, investigating root cause with remote access tools, Kibana and log analysis Escalating issues beyond the team's scope to higher ...