176 to 200 of 311 SLA Jobs in England

support, IT support, field engineering or a similar environment. Strong troubleshooting skills with the ability to diagnose technical problems. Experience supporting customers within an SLA driven environment. Excellent communication skills and customer focused approach. Ability to prioritise workloads and manage multiple technical issues. Comfortable working independently and as part ...

risk and critical path management Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership Amazon is an equal opportunities employer. We believe passionately that employing ...

then tracking Technology service performance and health against Service Level Agreements* Accountable for providing regular data for senior management that includes Technology and KPI, SLA and risk management MI to Senior Executives in the form of executive dashboard and automated alerts to drive investment and governance decisions to meet business … assessment and prioritisation of multiple incidents based on the customer, business, regulatory, reputational and financial impacts, knowing when to escalate without sacrificing SLA commitments* Accountable for communicating the incident status, resolution and impacts to internal and external stakeholders clearly and concisely, including gathering relevant information to communicate to regulators* Accountable ...

asset management system Utilize the ticket system to accurately log, manage, document, and resolve IT issues in line with the Service Level Agreement (SLA) Provide support to the IT Manager on various projects and migrations Collaborate effectively with colleagues across all levels of the business, from end users to team ...

system Taking ownership for the PPM schedule & reactive maintenance jobs To ensure all tasks are completed in line with the associate KPI’s/SLA’s To ensure 100% portal compliance in line with individual client’s requirements To ensure engineer/service reports are completed Tracking jobs progress against ...

Centres, delivering top-notch service while tackling a variety of tasks: Ensure that at all times the response to service calls are within the SLA targets as laid down by the company/customer. Carry out machine installations, changes and removals along with pre-wiring as and when required. Control ...

team objectives, service level expectations and customer satisfaction targets. Monitor workloads, manage productivity and allocate tasks effectively across the team. Drive improvements in SLA performance, customer response times and overall turnaround from enquiry to dispatch. Act as an escalation point for customer queries, issues and more complex service matters. Observe ...

supplier performance and ensure alignment with our service standards What You’ll Bring: Proven experience managing customer service or support teams Strong understanding of SLA management and service desk operations Excellent communication, coaching, and team-building skills A passion for customer satisfaction and continuous improvement Detail-oriented mindset with ...

Ensuring all incidents are captured, detailed and triaged accurately Working with the Service Levels (SLAs) assigned to each categorisation of incident, ensuring resolution within SLA Identifying and routing incidents to the appropriate 2nd line support teams and external suppliers to ensure a timely resolution Delivery of onsite support service ...

specialists, Account Managers, and Service Managers. Manage Remedy/ServiceNow tickets, ensuring actions are completed within agreed internal OLAs or Customer Service Level Agreements (SLA's). Support governance activities by addressing any non-compliance issues and managing them to resolution. Investigate incidents and faults, identify root causes, and implement ...

specialists, Account Managers, and Service Managers. Manage Remedy/ServiceNow tickets, ensuring actions are completed within agreed internal OLAs or Customer Service Level Agreements (SLA's). Support governance activities by addressing any non-compliance issues and managing them to resolution. Investigate incidents and faults, identify root causes, and implement ...

relevant reports Support the roll-out of new applications Set up new users' accounts and profiles and deal with password issues Respond within agreed SLA within Fresh Service enquiries. Work continuously on a task until completion Prioritise and manage many open cases at one time Ad-hoc duties as required ...

Site Reliability Engineering (SRE) principles to manage, monitor, and scale production systems. Must have: A deep understanding of the SRE mindset, including SLO/SLA creation and monitoring, error budget management, toil reduction, and post‐incident review (blameless postmortems). Desirable: Proven ability to drive cultural and process change that ...

risk, and vendor claims IT procurement and commercial management experience in a financial services or similarly complex organisation Contract and vendor management: MSA, SOW, SLA negotiation experience Asset lifecycle management and CMDB-linked financial tracking Understanding of managed service models and outsourced IT delivery Advantageous Familiarity with AWS Marketplace ...

level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others Strong understanding of SLI/SLO/SLA and Error Budgets Hands‐on experience using enterprise‐authorized AI‐assisted software development tools within the work environment (e.g., for coding, test creation, troubleshooting ...

first line technical support, troubleshooting, and remote monitoring services to customers and schools. Log, manage, and resolve incidents through the Service Management System, ensuring SLA compliance. Act as a key point of contact between customers, internal teams, and third-party suppliers. Monitor support queues, escalate issues where required, and manage ...

benefits) Travel: One week per month in Oslo, plus occasional travel to Sofia Key Skills: B2B SaaS, Customer Support Leadership, Zendesk, ITIL Service Management, SLA & KPI Management The Opportunity We are recruiting a Head of Customer Support for a growing international click apply for full job details ...

lead a team of skilled engineers, oversee critical infrastructure, and ensure all maintenance activities are delivered safely, efficiently and in line with strict SLA and compliance requirements. If you're an experienced leader with a strong background in critical environments and high-voltage operations, this is an excellent opportunity ...

deliverables, proactively resolving scope creep and contractual risk. Partner with Commercial and Legal teams during negotiations, renewals, and dispute resolutions. Monitor and report SLA/KPI delivery for internal leadership and clients, treating complete compliance as a non-negotiable success metric. Challenge cross-functional stakeholders (Sales, Delivery, Procurement) when commitments ...

plan. Define and land the stakeholders model: supporting the team, how the platform roadmap is prioritised, how requests are handled, and what the support SLA looks like. We’re committed to helping you develop your career, whether that means taking on bigger projects, stepping into leadership, or acquiring new skills. ...

settings, and tune GC/JVM for sustained throughput. \n Implement consumer lag monitoring and alerting with actionable runbooks to prevent data loss or SLA breaches. \n Model workload growth, topic/partition scaling, storage/IOPS, network egress/ingress, and broker sizing. \n For Confluent Cloud, optimize environment ...

retention settings, and tune GC/JVM for sustained throughput. Implement consumer lag monitoring and alerting with actionable runbooks to prevent data loss or SLA breaches. Model workload growth, topic/partition scaling, storage/IOPS, network egress/ingress, and broker sizing. For Confluent Cloud, optimize environment - cluster - topic ...

FM. Experience of managing a team Strategic thinking and mindset Change Management Incident and problem management, Managing 3rd party suppliers to deliver against stringent SLA’s. Financial and Budget Management Project Management. P&L, OPEX, CAPEX Procurement Risk Management Ensure all technical teams create and follow SOPs, MOPs and EOPs ...

tools, or facility controls.*Strong communication skills and ability to work independently or in a team environment.*Ability to work to driven targets and SLA and time management skills. Additional Information Interview Process: Virtual/In-Person How to Apply: If you're interested in this role, click 'apply ...

remote monitoring tools, or facility controls.Strong communication skills and ability to work independently or in a team environment.Ability to work to driven targets and SLA and time management skills. Additional Information Interview Process: Virtual/In-Person How to Apply: If you're interested in this role, click 'apply ...