176 to 200 of 216 SLA Jobs in England

management, incident response, and audit readiness. Supplier & Stakeholder Management Act as the primary technical authority with network service providers and hardware vendors, accountable for SLA adherence, capacity planning, and service improvement. Coordinate change windows, communications, and post-change validation with business and IT stakeholders. Documentation & Governance Owner of network documentation … changes in high-availability, mission-critical environments with minimal downtime. Experience collaborating with third-party vendors and suppliers to deliver critical services and oversee SLA compliance. KNOWLEDGE AND EXPERTISE Routing & Switching: Expert knowledge of BGP, static routing, route redistribution. VLANs, trunking, STP variants, LACP/EtherChannel. Cloud & Modern IT: Significant ...

made, improving efficiency, and supporting the delivery of safe, high-quality services. Working in partnership with the NHS Trust under a Service Level Agreement (SLA), you will gain valuable exposure to wider system working while developing expertise in workforce systems, analytics and planning. Please note this job will attract … guidance to managers and staff on system use and best practice - Act as the key link with NHS Trust system and payroll teams under SLA arrangements - Identify opportunities to improve workforce efficiency, reduce costs and enhance service delivery About us Gloucestershire Managed Services (GMS) is a wholly owned subsidiary Estates ...

features to be used within the system Monitor incoming errors and ensure these are investigated and resolved within the agreed customer Service Level Agreement (SLA) Carry out thorough testing to ensure a Right First Time result is achieved Monitor and manage error logs, backups & any red box errors that ...

ITSM SLA Analyst – 12 Month FTC - £35-£40k Overview An organisation is seeking an ITSM SLA Analyst to manage service performance governance, reporting, and continuous improvement across IT services. This role acts as the single source of truth for SLA performance , ensuring contractual obligations are met, risks are proactively managed … service quality remains high. Key Responsibilities Own SLA governance across IT services, ensuring consistent definition and measurement Monitor and report on performance (daily/weekly/monthly), highlighting trends, risks, and breaches Ensure compliance with contractual SLAs and KPIs Identify and mitigate SLA breach risks , driving corrective actions Maintain data ...

changes Collaborate with internal teams and vendors on software roadmaps and licencing compliance Ensure all solutions are delivered to meet customer needs and SLA targets Support infrastructure design and optimisation for software delivery Key Skills & Experience Strong scripting skills (PowerShell, VBScript) Proven experience with Microsoft Intune for application packaging … with Microsoft Defender vulnerability management Knowledge of MSIX App Attach Solid understanding of change management processes (risk, testing, rollback, documentation) Experience in ITIL/SLA-driven environments Excellent problem-solving, customer service, and time management skills Ability to work effectively under pressure and across multiple teams Requirements Eligibility to pass ...

line operative in a services logistics warehouse. You will be supporting our customers by claiming warranty with all vendors within the Service Level Agreement (SLA). You will need to have high levels of accuracy, attention to detail and a strong work ethic. Ideally, you will have previous experience … parts back to them Maintaining warranty management tool database Maintaining SLW Database tool. (Error-handling) Managing the Service Level Agreement. Managing all queries within SLA (error handling) Using Excel to maintain the reporting for all vendors. Maintaining the accuracy on serial number and asset tracking Producing delivery notes and producing ...

responsible for the workflow and support of the Service Delivery Manager Major Accounts. This role manages customer services, ensuring adherence to SLA and being the first line support to the Service Coordinators where required. Key Responsibilities: Accountable for ticket management, ensuring allocation and tickets being resolved within SLA … Support the onboarding of new customers and engage with the Customer and Services Transition Manager to ensure seamless transition into BAU services Support service SLA s and manage the team accordingly to achieve the SLA alongside service-related tasks Support and engage with the Operational Managers to ensure order queries ...

support via our Service Desk system for a wide range of external and internal applications, operating systems, virtual environments and hardware and achieve team SLA’s Acting as the 1st point of contact in delivering the best possible support to our customers and internal user base To log, update … take ownership of problems and be proactive when dealing with all issues Provide basic maintenance and break-fix solutions of internal systems within SLA’s To allocate technical calls to the relevant resolver group, initiate escalation procedures and manage incidents Communication with all areas of the business including service notifications ...

support function. This is a hands-on leadership role , responsible for managing Service Desk Analysts and Senior Analysts, ensuring efficient ticket resolution, maintaining SLA performance, and driving continuous improvement across IT support services. You’ll act as the key escalation point for technical and service issues, while working closely with … ensure seamless service delivery. Key Responsibilities Service Desk Operations Oversee the end-to-end lifecycle of incidents and service requests Manage ticket queues, ensuring SLA/KPI performance is achieved Act as the primary escalation point for complex or high-priority issues Monitor ITSM dashboards, identifying risks and performance issues ...

complex, regulated environment. Key Responsibilities Lead the implementation of SRE best practices across cloud infrastructure Drive improvements in observability, alerting, and capacity planning (SLA/SLO/SLI) Identify and reduce operational toil through automation and remediation frameworks Build and enhance GitOps and Infrastructure-as-Code capabilities (e.g. Terraform, Ansible … knowledge of observability/APM tools (e.g. Grafana, Datadog, Dynatrace) Proven experience managing incidents, root cause analysis, and on-call support Understanding of SLA/SLO/SLI frameworks and reliability engineering principles Desirable Background in software development Experience working within regulated financial services environments Familiarity with ITIL and enterprise ...

Processors, and Contract Administration teams Drive a high-performance culture focused on customer service, operational efficiency, and service quality Manage resource planning to maintain SLA performance and operational consistency Oversee real-time allocation of Fire & Security engineers to reactive service works Ensure emergency and critical system faults are prioritised effectively … proactive customer engagement Handle escalated service issues and high-profile customer concerns professionally Oversee accurate sales order processing and contract administration Ensure contract information, SLA details, asset data, and pricing are maintained accurately Own and manage KPIs including SLA adherence, retention, WIP, dispatch efficiency, and PPM completion Identify and implement ...

support via our Service Desk system for a wide range of external and internal applications, operating systems, virtual environments and hardware and achieve team SLA’s. Role Provide 1st line support via our Service Desk system for a wide range of external and internal applications, operating systems, virtual environments … hardware and achieve team SLA’s Acting as the 1st point of contact in delivering the best possible support to our customers and internal user base To log, update and manage all calls via the IT call logging system Incident categorisation, prioritisation and escalation of service desk incidents and requests ...

resolution. Acting as the first point of senior escalation for Band 4-5 Service Desk staff and users. Overseeing team ticket queues, ensuring SLA compliance and workload distribution. Providing technical support and escalation during high-demand periods and Major Incidents (MIs)/Digital Business Continuity Incidents (DCBIs). Managing team … Ensure timely triage, classification, and escalation of incidents and service requests. Monitor dashboards: Proactively monitor ITSM/ESM wallboards and reports, addressing delays or SLA risks. Senior escalation: Act as the escalation point for complex, urgent, or high-profile issues from Band 4-5 staff. Facilitate resolution: Coordinate with infrastructure ...

managed services Proven expertise in financial governance of large-scale service contracts Deep understanding of: Pricing models (fixed, variable, consumption-based, T&M) SLA and service-based costing structures Experience working in regulated environments Strong stakeholder management and influencing skills at senior level Desirable Knowledge of: Financial services regulatory frameworks … Risk and compliance management Stakeholder influence and relationship management Attention to detail with ability to operate at executive level Success Measures Supplier performance meets SLA and service objectives Strong cost control and no material financial leakage Accurate, timely, and transparent financial reporting No significant audit or regulatory findings Effective governance ...

presales activities (product demos, POC, RFP/RFI responses) to validate managed services offerings and accelerate deal closure. Developed customized managed services proposals including SLA design, SOW creation, and TCO/ROI modelling to align technical scope with commercial objectives. Collaborated with account executives, delivery teams, and engineering to design … Cisco/Juniper) and delivered hands‐on POCs for stakeholder sign‐off. Prepared implementation runbooks, migration plans, and operational handovers to ensure predictable SLA delivery and smooth service transitions. Supported contract negotiations, renewals, and upsell/cross‐sell opportunities with technical justification, pricing models, and vendor licensing management to protect ...

within SLA. Client Details The company is a well-established organisation within the financial services sector. Description Resolve application incidents and service requests within SLA Develop deep understanding of applications, databases, and platforms Escalate complex issues to 3rd line teams and external suppliers Lead and coordinate incident management activities Monitor … Support production deployments, validation, and post-release activities Create and maintain runbooks and support documentation Drive continuous service improvement and process optimisation Escalate risks, SLA breaches, and high-impact issues Identify and address security vulnerabilities Follow ITIL-aligned processes for incident, change, and risk management Profile A successful Application Support ...

Aatom Recruitment is looking for RQ(phone number removed) - Applications Support Officer on behalf of a Local Authority. Job Title: RQ(phone number removed) - Applications Support Officer Contract Duration: 3 Months Hours Per Week: 35 ...

Aatom Recruitment is looking for RQ(phone number removed) - Applications Support Officer on behalf of a Local Authority. Job Title: RQ(phone number removed) - Applications Support Officer Contract Duration: 3 Months Hours Per Week: 35 ...

information is recorded in the relevant incident logging software Ensuring that all cases owned are resolved in accordance to the agreed service level agreement (SLA) Deliver outstanding customer service standards by answering all calls promptly, remaining courteous and professional at all times Provide problem diagnosis, using appropriate support tools ...

territories for technical support, troubleshooting, warranty and repairs, spares orders, and UK on-site service calls. * Own and uphold SLA deliverables, ensuring timely, consistent, and high-quality resolution across phone and email channels. * Act as escalation point for complex technical or commercial issues, maintaining the company's reputation for outstanding … experience in a customer service management or team lead role, ideally within a technical, B2B, or product-led environment. * Demonstrable track record of hitting SLA targets and delivering a high standard of customer satisfaction. * Strong leadership skills with the ability to motivate a small team and build structure ...

territories for technical support, troubleshooting, warranty and repairs, spares orders, and UK on-site service calls. * Own and uphold SLA deliverables, ensuring timely, consistent, and high-quality resolution across phone and email channels. * Act as escalation point for complex technical or commercial issues, maintaining the company's reputation for outstanding … experience in a customer service management or team lead role, ideally within a technical, B2B, or product-led environment. * Demonstrable track record of hitting SLA targets and delivering a high standard of customer satisfaction. * Strong leadership skills with the ability to motivate a small team and build structure ...

compliance teams to safeguard sensitive customer data, retail payment transactions, and intellectual property across all interconnected digital and physical retail points. 3. Vendor Governance & SLA Management Strategic Vendor Relationship Management: Act as the primary technical manager for external software vendors, development agencies, and systems integration partners. SLA Formulation & Enforcement: Author ...

Bango environment Work closely across functions (including Engineering, Delivery, Finance and other Bango teams) to seek support when needed, ensuring priorities are aligned and SLA’s are met Responsible for documenting and implementing internal change requests within the operations team including full test plan. (i.e. certificate rotations) Keeping stakeholders updated … regarding any complex ongoing change, activity or incident affecting the service in line with contracted SLA’s Partner onboarding - configuration tasks for existing and new customers joining the Bango platform Monitoring set up and configuration, and regular thresholds review with first line team to ensure reduction on false alarms ...

Senior Field Engineer - Server, Networking and Storage Data Centre experience Leeds and the surrounding areas Full-time Permanent Up to £38,000pa (depending on experience) + £5000 Car Allowance Our client, who are a channel ...

Senior Field Engineer - Server, Networking and Storage experience South East London and surrounding areas Full-time Permanent Up to £40,000pa (depending on experience) + £5000 Car Allowance Our client, who are a channel-only ...