176 to 200 of 223 SLA Jobs in England

Join a leading independent technology and services provider as a Technician 3. Job Overview: Seeking an on-site IT support resource in Bristol to assist with laptop deployments. The role involves configuring devices, updating asset ...

will take full ownership of service delivery across: Service Desk Provisioning Service Assurance Leading a team of 12-15, you will ensure consistent SLA performance, drive operational improvements, and maintain high standards across all client interactions. Key Responsibilities Service Delivery Leadership Own end-to-end service performance across all operational … adherence to processes, governance frameworks and compliance requirements Report on KPIs and operational performance to the Senior Leadership Team What Success Looks Like Consistent SLA achievement across all service functions Improved client satisfaction, retention and confidence Reduced escalation volume through stronger team ownership A more accountable, high-performing service delivery ...

will take full ownership of service delivery across: Service Desk Provisioning Service Assurance Leading a team of 12-15, you will ensure consistent SLA performance, drive operational improvements, and maintain high standards across all client interactions. Key Responsibilities Service Delivery Leadership Own end-to-end service performance across all operational … adherence to processes, governance frameworks and compliance requirements Report on KPIs and operational performance to the Senior Leadership Team What Success Looks Like Consistent SLA achievement across all service functions Improved client satisfaction, retention and confidence Reduced escalation volume through stronger team ownership A more accountable, high-performing service delivery ...

excellent opportunity for someone with 1–3 years’ experience working in an MSP or structured IT service desk environment, who is comfortable working within SLA-driven support environments and managing ticket queues. As Service Desk Engineer, you will act as a primary point of contact for IT incidents and service … phone, email and ticketing systems Diagnose and resolve common technical issues, escalating more complex problems where required Manage and prioritise ticket queues within an SLA-driven service environment Maintain accurate records of incidents, resolutions and support activity within the service desk system Communicate clearly with users throughout the lifecycle ...

provide high-quality desk side support, handling incidents and service requests in a Wintel environment, with a strong focus on end-user satisfaction and SLA adherence.As a lead engineer, you will also be responsible for guiding and supporting junior team members, ensuring tickets are updated accurately and processes are followed … related collaboration tools Act as a lead engineer, supporting and guiding the on-site team Ensure all tickets are updated accurately and resolved within SLA Follow, maintain, and update IT processes and procedures as required. Identify opportunities for continuous improvement to enhance customer experience Contribute to the creation and maintenance ...

About The Role Team IT Operations Working Pattern - Office based 5days per week in the Vitality Bournemouth Office.Full time, 35 hours per week. Top 3 skills needed for this role: Technical Depth & Troubleshooting Clear, Confident ...

ROLE TITLE: Duty Technician/2nd line support LOCATION: Hursley 5 days per week ASSIGNMENT LENGTH: 12 Months Salary: £48,000 per annum CLEARANCE: ***The ideal candidate will have active SC Clearance to be considered ...

features to be used within the system Monitor incoming errors and ensure these are investigated and resolved within the agreed customer Service Level Agreement (SLA) Carry out thorough testing to ensure a Right First Time result is achieved Monitor and manage error logs, backups & any red box errors that ...

will take full ownership of service delivery across: Service Desk Provisioning Service Assurance Leading a team of 12–15, you will ensure consistent SLA performance, drive operational improvements, and maintain high standards across all client interactions. Key ResponsibilitiesService Delivery Leadership Own end-to-end service performance across all operational teams … adherence to processes, governance frameworks and compliance requirements Report on KPIs and operational performance to the Senior Leadership Team What Success Looks Like Consistent SLA achievement across all service functions Improved client satisfaction, retention and confidence Reduced escalation volume through stronger team ownership A more accountable, high-performing service delivery ...

hands-on technical expertise, and client service ownership . You will ensure the efficient delivery of onsite support while maintaining high service standards, strong SLA performance, and excellent client relationships. Due to the field-based nature of this role, the successful candidate must hold a full UK driving licence … Field Support function , ensuring high-quality onsite support for clients Coordinate and dispatch Field Engineers in response to tickets, incidents, and client calls, maintaining SLA performance Act as the senior technical escalation point , providing expert guidance and hands-on support when required Manage, mentor, and develop the Field Engineering team ...

incidents in progress and aligning technical resource when required, ensuring daily incident update targets are met Oversee and manage incident resolutions within SLA across your team Monitor, track and drive incident investigation, diagnosis and resolution in order to exceed/meet Service Level Agreements Lead and work across departments … urgent issues Standardise work practices and processes, developing CSI and quality culture Promote service excellence and work on an ITIL structure throughout Supports regular SLA/KPI performance data gathering and the determination of remedial/corrective action Maintain an intimate awareness and understanding of incidents allowing effective communication with ...

problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s. Key Responsibilities: o Plan and execute in depth technical activity. o Influencing the direction of activities/plans and providing technical insight and guidance … monitoring and management tools. o Ability to communicate effectively and build relationships to understand client requirements. o Ability to deliver against deadlines and agreed SLA targets. o Ability to take ownership of an issue or task and see it through to completion. Set yourself apart: ITIL qualification desirable. Full clean ...

Advisory Systems Manager Department: Internal Technology Employment Type: Permanent - Full Time Location: Oxford, UK Based in Oxford, you will join the Business Systems team, supporting Aurora’s Advisory business unit by managing and optimising its ...

Management of the IT Service Desk in alignment with ITIL principles. * Configuration and deployment management for end user compute estate. * Business Relationship Management including SLA/SLR/OLA, service reports, complaints and CSAT * Supplier relationship management including SLA reviews, contract review, supplier processes and documentation. * Tender and commercial Management ...

based role (5 days a week). Key Responsibilities: Lead and Motivate: Manage a team of 1st Line engineers to deliver exceptional service, ensuring SLA-driven resolution of client tickets. Enhance Team Collaboration: Foster teamwork by encouraging input and proactive solutions from team members. Oversee Daily Operations: Monitor workload distribution … ensure efficient day-to-day operations within the help desk. Client Engagement: Liaise with clients to maintain SLA standards and assist with Service Delivery Reviews. Team Development: Mentor and train team members, promoting their career growth within the organization. Essential Skills and Experience: 2+ years in a similar team leadership ...

based role (5 days a week). Key Responsibilities: Lead and Motivate: Manage a team of 1st Line engineers to deliver exceptional service, ensuring SLA-driven resolution of client tickets. Enhance Team Collaboration: Foster teamwork by encouraging input and proactive solutions from team members. Oversee Daily Operations: Monitor workload distribution … ensure efficient day-to-day operations within the help desk. Client Engagement: Liaise with clients to maintain SLA standards and assist with Service Delivery Reviews. Team Development: Mentor and train team members, promoting their career growth within the organization. Essential Skills and Experience: 2+ years in a similar team leadership ...

recovery concepts. Experience with Linux/Unix environments. Familiarity with monitoring and logging tools (iCinga, Nimsoft, Splunk, ELK). Experience working in ITIL/SLA-driven production environments. Strong troubleshooting, analytical, and communication skills.Experience working in ITIL/SLA-driven production environments. Excellent troubleshooting, analytical, and communication skills. Excellent communication ...

Worldline sites as required . Day-to-Day Responsibilities: Managing team workload and ensuring that at least 98% of ServiceNOW tickets are handled within SLA requirements. Report progress and escalate risks and issues to Specialist Services Operational Team manager and customer stakeholders as required. Develop own application knowledge alongside team … leading remote teams and managing diverse workforces (2 years+). Proven experience of delivering application support to business critical mainframe services in 24*7 SLA-driven environments (5 years+). Proven experience of providing on-call support as part of a rota. Excellent written and verbal communication skills in relation ...

call readiness—to support shift‐left and consistent operational quality. Define and manage data‐driven KPIs (MTTR, MTTD, recurrence, L2 resolution %, SLO/SLA compliance, CSAT), using insights to drive prioritisation and improvement. Develop the team from L2 to L2.5 capability through automation, safe configuration changes, feature‐flag operations … with a track record of implementing preventative actions that reduce operational risk. Proficient with observability and ITSM tooling to enable proactive monitoring, SLO/SLA definition and data‐driven operational dashboards. Strong people leadership with experience organising teams for fast execution, accountability and healthy on‐call practices. Clear, concise communicator ...

team of 3-4 engineers day-to-day while remaining hands-on as the senior technical escalation point. You'll be accountable for SLA performance, ticket quality, client satisfaction, and the ongoing development of your team. Responsibilities Lead, mentor, and develop a team of 3-4 helpdesk engineers … senior technical escalation point for 2nd and 3rd line issues Own SLA performance and ticket queue health via our PSA platform Monitor and report on key helpdesk metrics including response times, resolution rates, and CSAT Drive continuous improvement across helpdesk processes and documentation Handle client escalations professionally ...

user/admin issues) Manage and support devices using Microsoft Intune (device management, policies, compliance, troubleshooting) Handle escalated incidents and ensure resolution within agreed SLA timeframes Support onboarding and offboarding of users, including account setup and access provisioning Diagnose and resolve issues with laptops, desktops, and peripherals Work closely with … Microsoft Intune (endpoint management, device compliance, policies) Good understanding of Microsoft Azure fundamentals Experience troubleshooting hardware, software, and endpoint issues Experience working in an SLA-driven, ticket-based environment Basic understanding of networking (DNS, DHCP, connectivity issues ...

owning target-state architecture for OSS and service assurance platforms across satellite and terrestrial networks Designing service assurance frameworks covering fault management, performance monitoring, SLA management, and root cause analysis Leading the architectural roadmap for satellite and mobile, focused on interoperability and ecosystem enablement Driving adoption of industry standards … enterprise or digital architecture with significant depth in OSS, service assurance, or network operations Strong knowledge of service assurance design: fault, performance, configuration, SLA management across hybrid satellite-terrestrial networks Proven experience applying frameworks (eTOM, SID, TAM, Open APIs) in operational environments Experience delivering OSS/BSS platforms, service catalogues ...

owning target-state architecture for OSS and service assurance platforms across satellite and terrestrial networks Designing service assurance frameworks covering fault management, performance monitoring, SLA management, and root cause analysis Leading the architectural roadmap for satellite and mobile, focused on interoperability and ecosystem enablement Driving adoption of industry standards … enterprise or digital architecture with significant depth in OSS, service assurance, or network operations Strong knowledge of service assurance design: fault, performance, configuration, SLA management across hybrid satellite-terrestrial networks Proven experience applying frameworks (eTOM, SID, TAM, Open APIs) in operational environments Experience delivering OSS/BSS platforms, service catalogues ...

supporting live operations (L2 and L3) of a mission-critical service classified as Critical National Infrastructure (CNI). The service operates under strict SLA/SLO requirements, requiring disciplined operational practices, reliable releases and calm incident execution. You will create an operating model where incident triage and coordination are shared … Live service operations (CNI, SLAs, incident/problem/change) Implement and continuously improve incident management: severity model, triage, escalation, communications and restoration within SLA targets. Ensure change is controlled and auditable to a CNI-appropriate standard: risk-based approvals, peer review, evidence capture and safe rollback plans. Drive problem ...

support operations across our customer sites, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards. As a support engineer, you will be an integral part of our customers daily operations where … running of IT and manufacturing systems for your site What success in this role looks like: Resolving of assigned incidents within SLA timeframes, ensuring seamless IT operations for our customers Building strong relationships with on-site teams, resulting in high levels of customer satisfaction and positive feedback Identifying and implementing ...