176 to 200 of 227 SLA Jobs in England

qualifications would be beneficial although training will be given: - Electrical/Electronic fault finding - Electromechanical Installation e.g. BS7671 18th Edition Wiring Regs - Understanding of SLA, NiCD and Plante batteries - Experience working with Distribution Network Operators (DNOs), UKPN, National Grid or London Underground would be beneficial - Experience with Battery chargers ...

qualifications would be beneficial although training will be given: - Electrical/Electronic fault finding - Electromechanical Installation e.g. BS7671 18th Edition Wiring Regs - Understanding of SLA, NiCD and Plante batteries - Experience working with Distribution Network Operators (DNOs), UKPN, National Grid or London Underground would be beneficial - Experience with Battery chargers ...

Solutions Team Leader to manage our combined first and second-line IT support team in Sheffield. The role covers service desk operations, technical escalation, SLA management, and direct line management of supp click apply for full job details ...

quality standards and coverage expectations; ensure QA leads translate these into domain-level test strategiesDrive defect governance at programme level — internal and client-facing SLA complianceRepresent quality and risk in senior leadership, architecture, and product forumsAI-Driven Tooling & AutomationDirectly manage a team of engineers building and maintaining bespoke automation tooling ...

supply agreements, negotiate terms and protect healthy GP margins. Collaborate closely with internal delivery leads and recruitment teams to ensure seamless account implementation and SLA fulfillment. How you stand out: We are seeking proven tech recruitment consultants, BDM's or IT sales specialists with a track record of delivering talent ...

function. You will play an active part in Major Incident Management, Service Reviews for Tier 1 suppliers, ensuring that our Tech Department meets its SLA with the business, internal customer reviews and business wide communication related to operational service and stakeholder management. Additionally, you will support IT Admin on invoicing … escalations regarding incidents, service requests or problems related to the GTS trains Perform Ticket triage across all GTS train queues, reporting on trends and SLA breaches and escalating to team and train Product Managers/Product Owners Monitor all GTS train helpdesk queues for level 2 & level 3 alerts Work ...

point for Junior Analysts, supporting diagnosis, prioritisation, warm hand-off and user communication. Support shift control by monitoring queue health, ageing work, priority tickets, SLA risk and handover quality. Lead or support user-facing activity during priority and major incidents, following agreed escalation and communications procedures. Coach Junior Analysts … Microsoft 365, Teams, Outlook, OneDrive, identity/access and endpoint support. Experience with ITSM tools, incident/request management, queue control, priority handling and SLA-driven support. Ability to troubleshoot independently, gather evidence and escalate with clear technical detail. Experience coaching or mentoring less-experienced analysts and raising team quality. ...

Virgin Media O2 (VMO2) and CS "B/Hops" (items requiring further action or resolution) within the agreed five-working-day Service Level Agreement (SLA). You will ensure that all reviews are completed within the required deadlines and timescales, helping to meet client expectations. You will liaise regularly with … Mobile, ensuring internal records are accurate and up to date. Review all VMO2 and CS B/Hops within the five-working-day Service Level Agreement to ensure client requirements and deadlines are met. Review resubmitted work, monitor outstanding issues and close defects on Intelex once they have been resolved. ...

OVERVIEW The 1st Line IT Support Engineer of QCS will be responsible for providing 1st/2nd line support to staff on desktop support issues, supporting the smooth operation of the company’s IT systems. ...

troubleshoot connectivity issues. Investigate software-related incidents and liaise with internal technical support teams where required. Complete service reports and documentation accurately. Ensure customer SLA and response time requirements are consistently achieved. Provide a high level of customer service and technical support on-site. Participate in an on-call rota … kiosks. Understanding of CCTV, access control or intelligent transport technologies. CompTIA Network+, Cisco, Microsoft or similar certifications. Experience working within a service-level agreement (SLA) driven environment. What's On Offer Salary up to £35,000 depending on experience. Company vehicle. Company fuel card. First fix bonus scheme. Mobile phone ...

stakeholder interface across IT, business and architecture teams to align tooling capability with strategic objectives Manage third-party vendors and suppliers, ensuring SLA adherence, performance optimisation and cost effectiveness Own budget management, resource planning and FinOps activity to ensure efficient platform and supplier spend Ensure compliance with governance, security … maturity at scale Excellent stakeholder management skills with the ability to influence senior technical and business stakeholders Strong vendor and supplier management experience, including SLA governance and performance management Experience managing operational budgets and driving cost optimisation, including FinOps practices Strong understanding of ITIL, service management, governance and secure cloud ...

music and entertainment industry and are based in London. Description Lead the analysis, design and delivery activity required for the project commitments, including completing SLA rework that require senior or lead data analysis capability. Analyse current and future-state business processes, translating requirements into clear business requirements, data requirements, user … produce, or provide input into, the analysis and design outputs needed to support effective, scalable and controlled automation within the future-state solution. Translate SLA and SLT requirements into dashboard, reporting and performance-monitoring requirements that enable proactive management, trend analysis and service performance governance. Participating in the squad ...

Your roleThe Incident & Reliability Coordinator acts as the link between operations and regional and global teams, enabling operations to focus on incident resolution. This role ensures clear communication and adherence to KPIs such as response ...

different business units, ensuring that the current and future service level requirements (service warranty) of customers are identified, understood and documented in SLA (Service Level Agreement) and service level requirements (SLR) documents. Assisting with the production and maintenance of an accurate service portfolio, service catalogue, application portfolio and the corresponding … maintenance procedures, ensuring that targets agreed within underpinning contracts are aligned with SLA and SLR targets. Ensuring that service reports are produced for each customer service and that breaches of SLA targets are highlighted, investigated and actions taken to prevent their recurrence, reviewing service scope, SLAs, OLAs and other agreements ...

different business units, ensuring that the current and future service level requirements (service warranty) of customers are identified, understood and documented in SLA (Service Level Agreement) and service level requirements (SLR) documents. Assisting with the production and maintenance of an accurate service portfolio, service catalogue, application portfolio and the corresponding … maintenance procedures, ensuring that targets agreed within underpinning contracts are aligned with SLA and SLR targets. Ensuring that service reports are produced for each customer service and that breaches of SLA targets are highlighted, investigated and actions taken to prevent their recurrence, reviewing service scope, SLAs, OLAs and other agreements ...

privately-owned IT CompanyRole purpose:To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers.Security clearance or willingness to apply will be required … Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer’s SLA requirements.Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time ...

Cyber services supporting EMEA, Americas Division (inc Canada & Brazil) and APAC. This includes end-to-end service integration, international service reporting, service catalogue management, SLA and KPI governance, service-performance controls and continual improvement. Operating within the EMEA-led SIAM integration hub, the role will coordinate Cyber teams, regional technology … Performance, Risk and Resilience Governance and Integrated Service Reviews Stakeholder and Supplier Engagement Continual Improvement and Service Maturity International Cyber Service Reporting, Catalogue and SLA Management Skills and Experience Strong experience in IT Service Management or service integration within a complex, multi-supplier environment Strong experience supporting Cyber or security ...

Cyber services supporting EMEA, Americas Division (inc Canada & Brazil) and APAC. This includes end-to-end service integration, international service reporting, service catalogue management, SLA and KPI governance, service-performance controls and continual improvement. Operating within the EMEA-led SIAM integration hub, the role will coordinate Cyber teams, regional technology … Performance, Risk and Resilience Governance and Integrated Service Reviews Stakeholder and Supplier Engagement Continual Improvement and Service Maturity International Cyber Service Reporting, Catalogue and SLA Management Skills and Experience Strong experience in IT Service Management or service integration within a complex, multi-supplier environment Strong experience supporting Cyber or security ...

alert analysis and resolving issues. Key Objectives & Responsibilities: Daily management of support tickets Daily Checks Compiling reports/ad-hoc reports Resolving tickets to SLA On-site equipment sign-off Ability to coordinate across teams, working closely with peers to deliver on SLA’s Advanced skills in troubleshooting and analysis ...

skills matter as much as technical ones. Code, test and amend complex programs, scripts and integrations Support live applications, handling incidents and requests to SLA Follow release and deployment processes, flagging user impact and risk Contribute to documentation, knowledge sharing and continual improvement What you’ll bring Server-side development … including branching and code review in a multi-developer team Experience working in an agile, kanban, scrum or waterfall environment Experience supporting software to SLA, working directly with customers A degree in IT or equivalent industry experience Excellent communication, a team-player attitude, and the ability to take ownership ...

validation, case creation, allocation, and resolution tracking.Develop workflow orchestration using tools such as Camunda or Flowable to enable dynamic routing, task assignment, escalations, and SLA management.Build configurable maker-checker approval frameworks that enforce multi-level approvals, segregation of duties, and delegation policies.Implement entitlement and governance controls, including role- and attribute … across multiple enterprise applications.Experience with workflow orchestration engines such as Camunda, Flowable, or other BPMN-based tools, including dynamic routing, task assignment, escalations and SLA management.Experience designing maker-checker approval frameworks, segregation of duties, entitlement models such as RBAC or ABAC, and audit trail capabilities.Event-Driven Architecture: Strong Kafka experience ...

1st Line Technical Support Agent (SD-WAN) Location: Bracknell - Full Time Onsite Shift Pattern: 4 Days On, 4 Off, 4 Nights On, 4 Off Clearance: Active SC Clearance Required (NPPV3 desirable) We are looking for ...

resolution. The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions. The Cross Technology Service Delivery Field Support Engineer is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily ...

again quickly, taking first contact on support requests, triaging them accurately and resolving common issues first time. The role owns its service desk tickets, SLA compliance, ticket triage, 1st line troubleshooting, and billable hours. Role Work tickets from the service board in priority order, with full notes and accurate time … Microsoft 365, printing, endpoint and user set-up Escalate to Tier 2 promptly when a ticket is beyond 1st line or at risk of SLA breach Meet response and resolution SLAs on every ticket assigned Encourage SmileBack responses and act on feedback Ad hoc site visits or onsite engineer cover ...

communication with customers and various stakeholders. You'll be working to meet 99.99% network availability and management of customer incidents and faults within agreed SLA's. You'll support rapid restoration of network fault resolution prior to critical service failure where possible, ensuring that 3rd Party team remain within agreed … What will you bring? Understanding of network management and use of Network Management Platform tools Proven track record of successfully prioritising simultaneous activities within SLA Proven track record in complex delivery of multiple teams and interfaces Self-motivating individual with the ability to develop strong customer relationships as well ...