176 to 200 of 514 SLA Jobs in England

revenue is achieved Ensure timely issuing and approval of invoices and record in the revenue tracker Conduct client-facing activities, including monthly service reviews, SLA reporting, and Business Reviews Support clients with new products and programs, coordinating with internal teams Keep all internal documentation current and well-organised Share responsibility ...

other performance metrics Identify improvements and implement initiatives to optimise support operations Collaborate with SRT and third-party teams to meet contractual and SLA commitments Represent the department in weekly review meetings, highlighting risks and resource needs Lead weekly meetings with in-country partners, project managers, and customer success teams ...

detection tuning to improve coverage and reduce noise Manage and mentor Tier 1-2 analysts, supporting development and technical growth Ensure ticket quality, SLA adherence, and high service standards across SOC operations Support onboarding of new customers into monitoring and detection platforms Collaborate with Cyber Security leadership to improve detection ...

global teams while maintaining a high degree of communication between multiple stakeholders. Ensure adherence to standard operating procedures. Anticipate and resolve roadblocks that impact SLA's within the security assessment lifecycle . Assist with providing ad-hoc reports and understanding of how to present management information to senior stakeholders. Analysis ...

piloting in Prescriptive/Predictive modelling Build and manage relationship with stakeholders and extended teams Drive operational excellence within the team Ensure adherence to SLA by 3PP and drive user satisfaction Responsible for adherence to Unilever Control and compliance policies Responsible for bringing in new tools and technologies, around visualization ...

looking for someone with at least 1 years' experience in a data analysis and reporting role and who is familiar with working to SLA goals and KPI objectives. You will be able to demonstrate a passion for working with data with a high attention to detail, problem solving and customer ...

experience, delivery processes, and product capabilities Collaborate cross‐functionally: Partner closely with Support, Product, and Engineering teams to triage and resolve live issues, ensuring SLA adherence and continuous improvement of service quality Represent the company externally: Act as the company’s ambassador in client meetings, workshops, and industry events About ...

e.g. Power Automate, UiPath, Evolve). Experience producing technical documentation including solution design documents, interface specifications, and test plans. Experience working in a pressurised SLA-driven environment with competing demands. Desirable Experience in clinical information systems implementation and support, preferably within an NHS acute trust. Experience with integration engine platforms ...

responsible for providing senior-level DCS expertise across the full lifecycle of the energy plants, supporting operational matters, lifecycle planning, change management, supplier and SLA management, as well as cybersecurity and compliance requirements. If you have the relevant experience and are looking for a rewarding role in the Power sector ...

holder could be required to carry out reasonable management requests as and when required. The role requires the post holder to operate in a SLA environment which at times can lead to pressure and considerable expectations; this will therefore require the ability to undertake analysis, assessment and effective judgement ...

expense tracking. Act as the escalation point for account invoice reviews, TOIL validation, and client asset management. Provide strategic, visual, client‐ready reporting on SLA/KPI adherence, social value commitments, and commercial performance to stakeholders up to the C‐Suite level. Manage team capacity, work plans, and schedules across ...

performance, improvements, and next steps Manage open quotes, back orders, renewals, and inventory through structured, scheduled engagement Build and deliver regular customer reporting and SLA tracking Support customer onboarding, including ServiceTrack onboarding Act as the first point of operational escalation for customer issues Manage catalogue ownership, software and managed service ...

event of an emergency, which may require temporary Shift working.* Ensure the team and Specialist Vendors comply with the contractual service level agreements (SLA’s).* Key operator of the Corrigo CMMS system, ensuring that MEP PPM, Reactive and Corrective Work Orders/Tasks are accurately completed within SLA. Monitoring ...

points and opportunities. Translate operational insights into product improvements that drive efficiency, cost reduction, and customer satisfaction. Define and track key product metrics (fulfilment SLA, cost per order, inventory turnover, on-time delivery rate, return rate, etc.). Use data to prioritise, measure impact, and drive continuous optimisation. Partner closely ...

points and opportunities. Translate operational insights into product improvements that drive efficiency, cost reduction, and customer satisfaction. Define and track key product metrics (fulfilment SLA, cost per order, inventory turnover, on-time delivery rate, return rate, etc.). Use data to prioritise, measure impact, and drive continuous optimisation. Partner closely ...

Collaborate with IT to scope and build daily operational reporting tools and distribute daily performance reports across internal and external teams. Build and maintain SLA and KPI reports for both clients and internal teams. Develop peak planning documents for multiple fulfilment sites. Interpret customer forecasts to align resource planning. Identify ...

well as possess the ability to liaise with stakeholders at all levels of seniority, including the customer. Adherence to resolving issues and problems within SLA levels and ensuring KPIs are met is also required. Essential Requirement Software Defined Networking experience with VMWare NSX. You will; Have a thorough and demonstrable ...

London. You will lead a cross-functional team of ~36 resources spanning development, testing, DBA, Scrum Master, and production support, ensuring KPI/SLA performance and governance excellence. The role requires deep ITIL knowledge, strong stakeholder management, and a track record in continuous improvement and service reporting. #J-18808-Ljbffr ...

ability to interpret complex technical issues in simple business terms for merchants and non-technical stakeholders. Able to manage a live workload against SLA countdowns in a fast-paced environment while maintaining high service standards. Proficiency in using customer service software (e.g. Zendesk, Salesforce) and CRM tools. Proven ability ...

demand. Facilitate onboarding of new team members and manage knowledge transfer during work package transitions. Provide regular reporting to client covering delivery status, risks, SLA performance, and improvement actions. Ensure all working practices comply with client Ways of Working standards and Technology Code of Practice. ESSENTIAL SKILLS & EXPERIENCE Demonstrable experience ...

solutions, ensuring that we uphold data subject rights for our customers Experience introducing a data governance & observability stack enabling rich data lineage, data contracts, SLA/SLO, tagging and data quality monitoring capabilities both on our own platform but also for data owners Proven experience designing, building, and scaling data ...

team culture. Conduct regular performance reviews and coaching sessions. Service Desk Management Oversee daily Service Desk operations. Ensure tickets are managed effectively and within SLA targets. Monitor queues, workloads and escalation paths. Coordinate responses to high-priority incidents. Maintain excellent documentation and ticket quality standards. Customer Service & Escalations ...

designing and developing the CMDB application itself, automating data collection and integration across multiple sources, and delivering operational and executive dashboards with KPI/SLA reporting to improve service quality, governance, and operational efficiency across a multi-supplier delivery environment. Key skills and Experience required 3+ years' application development experience ...

update incidents and service requests through ServiceNow . Liaise closely with the Support Desk and Support Desk Manager to prioritise and coordinate work. Monitor SLA performance and ensure timely resolution of incidents. Produce reports and updates on work progress, engineer performance, and outstanding issues. Identify opportunities to improve scheduling efficiency ...

routine customer correspondence, and other customer-related documentation using approved templates, playbook positions, and lawyer guidance.* Support Legal Leasing review of root cause analyses, SLA events, and related operational incident materials where customer contractual obligations or contractual remedies may be implicated.* Support Legal Leasing in providing practical contract interpretation ...