276 to 300 of 511 SLA Jobs in England

senior stakeholders. Essential Experience Proven experience delivering customer service or contact centre transformation programmes. Strong understanding of customer service metrics including AHT, FCR, SLA performance, backlog management, deflection and containment. Experience taking transformation initiatives from discovery through to implementation. Working knowledge of Salesforce Service Cloud, including case management, Omni-Channel ...

equipped. Communicate schedule updates promptly to relevant parties. Support achievement of first-time fix performance. Respond promptly to urgent breakdowns in line with SLA requirements. Reprioritise schedules when necessary and manage customer expectations during delays. Issue certifications promptly and close jobs within the system. Track reactive versus planned workload balance ...

customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld ...

customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA’s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld ...

recovery plans for at‐risk customer accounts. Service Reviews Plan, coordinate, and lead monthly and quarterly business review meetings. Present service performance metrics, SLA achievements, incident trends, improvement initiatives, and business risks. Translate technical information into meaningful business outcomes and commercial insights. Ensure agreed actions from service review meetings ...

cycle supporting operational planning and performance decisions. This includes: Understanding changes in demand and customer contact behaviour Supporting forecasting, capacity and headcount decisions Evaluating SLA and service‐level trade‐offs Measuring throughput and productivity consistentlyIdentifying emerging risks or operational pressure points Helping leaders make evidence‐based prioritisation and resourcing decisions ...

concepts (e.g., float positions, FX exposure, cash reconciliation, balance sheet usage, liquidity management) Experience with data quality frameworks, data contracts, tiering/classification, or SLA management Experience creating leadership-level reporting, such as QBRs and MBRs Experience building financial reporting infrastructure - e.g. automated treasury processes, regulatory reporting, or finance close ...

maintaining compliance with relevant policies and legislation. Key Responsibilities IT & Infrastructure Manage the relationship and performance of the external Managed Service Provider (MSP), including SLA monitoring and service reviews. Oversee IT security, Cyber Essentials accreditation, IT assets, user access controls, backups, and disaster recovery arrangements. Maintain oversight of website security ...

adapting to local market nuances and regulatory requirements across European markets. • Commercial & Contracting — Lead RFPs, commercial negotiation, contract structuring and ongoing supplier governance, including SLA/KPI monitoring, performance reviews and continuous improvement. • Cross-functional Collaboration — Partner with Marketing, Finance, Legal and Operations teams to ensure smooth, compliant project execution ...

What will you bring? Understanding of network management and use of Network Management Platform tools Proven track record of successfully prioritising simultaneous activities within SLA Proven track record in complex delivery of multiple teams and interfaces Self-motivating individual with the ability to develop strong customer relationships as well ...

design, deployment, maintenance, and upgrades. Reliability Engineering: Own Ripple’s 99.9% Network availability SLA. Develop changes to architecture needed to robustly meet this SLA, and build advanced observability to accurately measure adherence. Vendor and Project Management: Manage relationships with ISPs, hardware vendors, and professional services providers. Lead cross‐functional projects ...

ensure on-time resolution of escalations/incidents through efficient analysis as per the SLA and quality norms and ensure positive customer satisfaction. Key Responsibilities COMMON OPERATIONS RESPONSIBILITIES (APPLICABLE TO ALL ROLES – L2 & L3) 1. OS & Platform Patching Monthly/weekly OS and platform patching of Azure VMs and PaaS ...

regulatory compliance commitments. Accountable for the service performance of all exchanges, radio stations and data centres within your given patch (Measured by KPI/SLA success). Single point of contact for multiple delivery programmes, supporting the delivery of network build activity on key programmes such as Fibre Cities, Optical ...

regulatory compliance commitments.Accountable for the service performance of all exchanges, radio stations and data centres within your given patch (Measured by KPI/SLA success).Single point of contact for multiple delivery programmes, supporting the delivery of network build activity on key programmes such as Fibre Cities, Optical/Ethernet ...

design, deployment, maintenance, and upgrades. Reliability Engineering: Ownership of Ripple’s 99.9% Network availability SLA. Develop changes to architecture needed to robustly meet this SLA, and develop advanced observability to accurately measure adherence. Vendor and Project Management: Manage relationships with ISPs, hardware vendors, and professional services providers. Lead cross‐functional ...

supplier fragmentation. Develop and deliver commercial proposals covering consolidation, aggregation, rightsizing and improved deal structures. Manage supplier performance and commercial risk through service reviews, SLA tracking and improvement plans. Review commercial and contractual positions, identify risk, and involve Legal, Risk or senior stakeholders at the right time. Stay ahead ...

working together to achieve efficient delivery of change through quality assurance across the commercial and tactical work streams. Ensure that Quality Assurance procedures and SLA’s are updated/created where applicable. Translate test processes and tooling methodology into wiki/confluence pages. Maintains LSEG internal control standards. Understands, follows ...

system streamlining and ROI justification Design and enforce IT governance, policies, risk frameworks (ISO 27001, GDPR, cyber resilience) Lead vendor selection, contract negotiation and SLA enforcement Assess current systems and implement the optimum tech stack (cloud, ERP, security, automation) Deliver disaster recovery, business continuity and zero-downtime operations ...

shift rota covering 24/7/365. The role involves maintaining and troubleshooting fixed/mobile telecom equipment, managing tickets to SLA standards, updating documentation, and performing risk assessments. Tasks also include street cabinet work, preventative maintenance, site surveys, and reporting. Engineer will be required to respond ...

playbooks that let our network scale without adding headcount. You'll own the daily heartbeat of the platform: making sure tickets are resolved within SLA, reconciling data across systems, hunting down the orders that fall through the cracks, holding warehouses and carriers to their SLAs, and turning recurring operational pain ...

with possible remote work depending on operations. You will analyze and resolve incidents, deploy fixes, and ensure backups, upgrades, and security compliance while maintaining SLA commitments. Defence security clearance is required. #J-18808-Ljbffr ...

ensure operational readiness of critical data center infrastructure. This role is accountable for maintaining high availability across electrical, mechanical, and life-safety systems; ensuring SLA performance; and driving rapid, disciplined resolution of infrastructure faults and incidents. The Senior Manager provides strategic engineering leadership for maintenance, repairs, diagnostics, system enhancements ...

CVSS scores, risk ratings and remediation SLAs. Escalating high-risk, overdue or repeatedly unresolved vulnerabilities. Producing dashboards and reports covering vulnerability ageing, trends and SLA performance. Maintaining accurate records and audit-ready evidence. Supporting security governance, assurance and risk-exception processes. Helping improve the effectiveness of the wider vulnerability management ...

every decision. Own data-driven, full-funnel seller growth programs from onboarding to maturity. Drive seller fulfilment and E2E lead time improvements, including dispatch SLA and delivery performance. Own and improve buyer experience and aftersales metrics (late dispatch rate, complaints, refunds, returns, NPS). Improve seller listing quality ...

Payback, and Pipeline Velocity. Process Engineering Mindset: You excel at translating complex go-to-market strategies into automated, fail-safe system logic with clear SLA governance between Marketing, SDRs, and AEs. Why Join the SoSafe RevOps Team? A Seat at the Table: Our RevOps organization manages the entire GTM stack ...