276 to 300 of 309 SLA Jobs in England

support team Maintain and consistently demonstrate a good working knowledge of internal processes, practices and procedures Manage time effectively and meet agreed deadlines/SLA's Assist the team to achieve all function/team and company KPI's Other duties as required, including building of EUC devices (laptops … support team Maintain and consistently demonstrate a good working knowledge of internal processes, practices and procedures Manage time effectively and meet agreed deadlines/SLA's Assist the team to achieve all function/team and company KPI's Other duties as required, including building of EUC devices (laptops ...

Agile Coach and Dev team, tracking progress, risks, dependencies and decisions Manage the onboarding of new teams and vendors onto the standard metric and SLA set as a structured workstream, including scoping legitimate variants (for example, a newly onboarded vendor with a different SLA template) and coordinating the resulting Jira … leadership on a regular cadence Team and workstream leadership Direct and coordinate contributions from the Development team (Jira, Power BI) and Agile Coach (SLA definitions) as part of a structured delivery plan Drive multiple concurrent workstreams to completion without close oversight, escalating early where dependencies or resourcing put delivery ...

closure. Log work requests accurately within the Maximo CAFM system. Allocate jobs to engineers or subcontractors. Monitor open jobs and chase updates to ensure SLA compliance. Schedule engineers and subcontractors appropriately. Close completed work orders accurately. Proactively manage jobs at risk of SLA failure. Administration Produce regular operational and compliance ...

Customer Support Specialist Remote (within 4 hours of UTC); Optional in-person time in Fulham (London) Full-Time £32,000 £34,000 per annum + discretionary bonus Overview This is a hands-on, customer-facing ...

cURL), and distributed log tracing.* Lead high-severity and strategic customer escalations, providing authoritative technical direction and timely communication.* Drive vendor ticket escalations, ensuring SLA adherence and proactive follow‐ups with Microsoft, Adobe, AWS, Cisco, and others.* Collaborate with Engineering to deliver root-cause fixes, submit detailed technical findings … validate permanent resolutions.* Partner with Product to identify platform gaps, recurring customer pain points, and areas for workflow or UX improvement.* Analyze MTTR performance, SLA trends, and operational bottlenecks; publish weekly metrics and insights.* Develop SOPs, escalation workflows, and troubleshooting guides that improve global support operations.* Identify automation opportunities ...

integrated facilities and corporate real estate management. The successful candidate is responsible for the coordination of FM & Technical Services to site to meet SLA requirements and key performance indicators. Role Summary : Primary focus on delivery of all FM Operations in accordance with KPI & Output measurements Support/Monitor 3rd party … maintenance supplier activities when required and report any corrective works arising Comply with QHSE requirements as outlined within the SLA Act as a part of site emergency team i.e. Fire Marshall, as required for emergency control activities Report all accidents, occupational illnesses and emergencies in relevant books/documentation Ensure ...

integrated facilities and corporate real estate management. The successful candidate is responsible for the coordination of FM & Technical Services to site to meet SLA requirements and key performance indicators. Role Summary: Primary focus on delivery of all FM Operations in accordance with KPI & Output measurements Support/Monitor 3rd party … maintenance supplier activities when required and report any corrective works arising Comply with QHSE requirements as outlined within the SLA Act as a part of site emergency team i.e. Fire Marshall, as required for emergency control activities Report all accidents, occupational illnesses and emergencies in relevant books/documentation Ensure ...

integrated facilities and corporate real estate management. The successful candidate is responsible for the coordination of FM & Technical Services to site to meet SLA requirements and key performance indicators. Role Summary: Primary focus on delivery of all FM Operations in accordance with KPI & Output measurements Support/Monitor 3rd party … maintenance supplier activities when required and report any corrective works arising Comply with QHSE requirements as outlined within the SLA Act as a part of site emergency team i.e. Fire Marshall, as required for emergency control activities Report all accidents, occupational illnesses and emergencies in relevant books/documentation Ensure ...

Engineer directs daily the Operations Site Team, its associated activities and Vendors to ensure that the Data Center is operated and maintained safely, within SLA, and with minimal risk. As the main point of contact, the Lead Engineer undertakes the day-to-day management of all activities of the Technical … issuing of permits to work. Manage planned and reactive maintenance tasks on building services infrastructure, ensuring compliance with CMMS systems and operational procedures. Monitor SLA compliance, communicate effectively with client representatives, and facilitate incident management processes. With support from Site Engineers, and in collaboration with the Technical Ops planning team ...

processes, identify opportunities for standardisation and efficiency, and support the design of future-state operating models.Drive implementation planning across service transitions, governance, KPI/SLA design, stabilisation and continuous improvement.Translate complex analysis into clear recommendations and executive-ready outputs that support decision-making and change execution.LeadershipPlay a key role within … across domains such as planning support, order management, logistics support, inventory, master data or performance reporting.Strong understanding of service governance, process standardisation, KPI/SLA design, transition delivery and continuous improvement.Experience coaching junior colleagues and supporting capability development in client and consulting teams.What You'll Love About Working HereAs ...

system. Preparing new and repaired hardware Carry out warranty repairs to OEM standards following contractual agreements in accordance with ASP. Escalating any potential customer SLA impacts to the relevant teams. Staging laptops and PCs with pre-defined builds General housekeeping to locate and eliminate causes of backlogs to provide continuous … workshop Flexibility of workload to assist in all areas of the Maintenance and Service Centre to avoid backlogs and to maintain achievement of SLA's is essential. Must be able to work on their own initiatives and prioritise workloads. Key Requirements: Willing to go through SC Clearance. Additional Information: Interview ...

Senior Field Engineer - Server, Networking and Storage experience South East London and surrounding areas Full-time Permanent Up to £40,000pa (depending on experience) + £5000 Car Allowance Our client, who are a channel-only ...

Senior Field Engineer - Data Centre - Server, Networking and Storage South East London and surrounding areas Full-time Permanent Up to £40,000pa (depending on experience) + £5000 Car Allowance Our client, who are a channel ...

Our client based in Sunbury is looking for Customer Care support for their Helpdesk department Key Responsibilities/Account Abilities: To ensure our Customer Care function provides world class service to all customers and act ...

finance; articulate outcomes, milestones, and measurable benefits. Insights and Decision Support Lead complex quantitative/qualitative analyses: throughput/capacity modelling, unit economics, SLA/defect metrics, productivity, and client impacts. Stand up KPI frameworks, dashboards, and narrative packs; track benefits realization versus plan and highlight trade‐offs. AI‐Enabled … operations or risk; able to translate business problems into testable hypotheses and measurable pilots. Strong financial acumen (business cases, benefit tracking) and operational metrics (SLA, throughput, quality, controls). Exceptional written/verbal communication, executive presence, and cross‐functional stakeholder management. Thrives as a high‐impact sole contributor; proactive, accountable ...

Manage iDoc failures between SAP and warehouse systems Manage, investigate and correct stock variations between SAP and warehouse systems Managing the Service Level Agreement (SLA) for On Time In Full (OTIF) levels Using Excel to maintain reporting requirements Monitor SAP Sales and Distribution process transactions Monitor the system for incorrectly ...

/ticketing and project management tools (HubSpot ideal) Multi-vendor cashless payment systems Implementation, Customer Support and Logistics & Operations teams Service Level Agreement (SLA) monitoring and reporting Nice to Haves Background in events, hospitality or ticketing technology Experience supporting pre-sales, including joining technical demos Why Join/Projects ...

Solution Architects (who own technical direction) you own delivery. What you'll Do Run the daily service.Review across all accounts every day volumes, ageing, SLA status spotting patterns as well as problems. Own SLA performance.Monitor, measure, and act on service quality across the portfolio so standards are consistent regardless … real: one-to-ones, development plans, and the difficult conversations, not just informal mentoring. You think in patterns. You can look at ticket volumes, SLA trends, and utilisation data and see what it's telling you and you've acted on it, not just reported it. You have designed ...

evaluations. Manage capacity across engineers, allocating resources to accounts to maintain quality and avoid over-stretch. Own the daily operational rhythm, including ticket management, SLA adherence and quality-checking of engineer outputs. Run weekly Customer and Delivery Reviews with the Technical Account Manager and Solution Architect to assess account health … improvements. Technical credibility, capable of assessing engineering work, runbooks and service reviews for quality. Commercial awareness, with an understanding of the financial impact of SLA breaches and capacity decisions. The Hours Full-time, hybrid role: 3 days per week on site in Bristol and 2 days remote. The Location Bristol ...

traps for our customers via our monitoring tools Troubleshooting circuit faults and working with carriers to achieve fault resolution Driving fault resolution to ensure SLA’s are not breached Ensure issues are handled effectively by following our SLA Guidelines Escalation of faults/outages in accordance with Exponential-e procedures ...

cost-efficient cover across the full 7-day window, including weekend on-call for urgent escalations. You'll configure HubSpot Service Hub yourself (SLA rules, routing, CSAT, dashboards, workflows), design the escalation matrix from first line through to Product and Finance, and work closely with other teams so tickets land … environment Experience managing or working closely with an outsourced/offshore support partner (BPO) at scale Confident working with CSAT, first-time resolution and SLA metrics to drive decisions Hands-on experience across multiple support channels: phone, email and live chat A strong people manager who coaches and develops ...

rebuild customer and leadership confidence Break the L1/L2/L2.5/L3 "ticket‐bouncing" pattern by clarifying escalation paths, triage ownership and SLA accountability across support tiers Introduce interim KPIs and management reporting so performance, risk and improvement actions are visible, evidence‐based and tracked to closure rather … than reactive and undocumented Define and enforce ITIL 4‐aligned operational standards and controls, spanning Incident, Major Incident, Problem, Change, Release and SLA management, with full traceability and audit readiness, closing the current gaps in compliance and governance rigor Support the design and mobilization of a new offshore/nearshore ...

running of the FM helpdesk and scheduling team * Planning and coordinating engineers to maximise utilisation and efficiency * Monitoring and improving KPI and SLA performance across reactive and planned works * Ensuring jobs are allocated, completed and closed out within agreed service levels * Identifying process improvements to enhance operational performance and customer … delivery The successful Helpdesk Manager will have: * Previous experience managing or supervising an FM Helpdesk or Service Desk * Strong knowledge of SLA and KPI-driven service environments * Experience scheduling engineers within Facilities Management or Building Services * Excellent organisational skills with the ability to prioritise reactive workloads * Experience using CAFM ...

lighting and power circuits both 3 phase & single phase Fault finding on control panels, Variable speed drives Ensure completion of all tasks within agreed SLA’s Ensure effective communication with the client and management team is maintained at all times. All work to be carried out with minimal disruption … fully inclusive or exclusive of the duties required Key Performance Measures To ensure that work orders both Reactive and planned are completed within agreed SLA’s Ensure any materials are requested/ordered in a timely manner Skills: 2 years’ experience in Building Services industry Apprenticeship served Strong communication skills ...

client satisfaction. Attend weekly operations meetings, client meetings as requested within a professional, effective manner. Manage the clients CAFM systems, keeping within "green" SLA's & KPI's, ensure updates are added and with sufficient data. To assist the Account Manager in completing the Monthly and Quarterly Engineering Report ensuring that … Primary point of contact for all engineering related matters from the client teams. Ensure that the Contract efficiently meets all the relevant KPI & SLA requirements. Taking ownership of the client's needs and purse good communications with the customer in order to build a stable relationship. Always carry ...