1 to 25 of 754 Service Delivery Jobs

Technical Service Delivery Manager As a Technical Service Delivery Manager at Bechtle you will be responsible for ensuring the seamless delivery of IT services and solutions to our High-Profile Customers. You will act as the bridge between the Operation Centres technical teams and our customers, ensuring that services meet agreed-upon standards, timelines, and … performance metrics. This role involves managing service-level agreements (SLAs), overseeing incident and problem resolution, coordinating change management, and driving continuous service improvement. With a strong focus on customer satisfaction, the Technical Service Delivery Manager will also build and maintain relationships with Bechtle’s customers, ensuring their evolving technical and service needs are met while … aligning service delivery with organizational goals. Job Role Responsibilities (% of Time) Service Delivery (30%) Ensure operational service targets and contractual obligations are consistently met, tracking issues through to resolution and escalating to senior support teams when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing More ❯

Job summary Join our fast-paced and friendly Tech Bar team within The Christie's Digital Services department. We handle around 4,500 service requests per month, providing exceptional IT support to staff across the Trust. As Tier 2 Team Lead , you will supervise the Tier 2 Tech Bar team, ensuring efficient, responsive, and customer-focused technical support in … line with corporate Service Level Agreements. You'll work closely with the Tier 1 Team Lead, IT Service Delivery Manager and Digital Operations Lead to maintain high standards and support the Trust's IT strategy. Key Responsibilitieso Lead and manage the Tier 2 Tech Bar team, ensuring excellent customer service.o Oversee day-to-day operations and monitor … performance against SLAs.o Collaborate with Tier 1 Lead and IT Service Delivery Manager to maintain quality standards.o Support the delivery of the Trust's IT strategy and operational goals.o Act as an escalation point for complex technical issues.o Foster a positive, structured, and high-performing team culture. About Youo Proven leadership or supervisory experience.o Excellent communication and More ❯

Service Delivery Manager Proftech Talent are working with Motormax on the recruitment of a Service Delivery Manager to join their Shenstone based team. Motormax is a leading provider of automotive technology solutions, helping fleets operate more safely, efficiently, and intelligently. Their MaxConnex platform delivers advanced camera and telematics integrations, empowering businesses with real-time visibility, insights … and control over their operations. They are looking for a Service Delivery Manager to join the growing team and help deliver outstanding technology experiences to their customers. This role is central to the deployment of the MaxConnex camera platform and integrated telematics solutions-ensuring projects run smoothly from planning through to successful implementation. As a Service Delivery Manager, you will need to have/be: 3+ years' experience in service delivery, project management, or technical programme coordination, ideally in a SaaS, automotive, or telematics environment. Demonstrable experience managing hardware/software solution rollouts. Strong understanding of camera technology, telematics systems, or fleet management tools. Proven ability to lead cross-functional teams and manage external More ❯

IAM Analyst Service Delivery (Global IAM Operations) Up to £48,000 + 10% Bonus Basingstoke, Hampshire (Hybrid, approx. 2.5 to 3 days in office per week) middle is partnered exclusively with a leading global company to recruit an IAM Analyst Service Delivery, joining their global Identity and Access Management (IAM) team within Technology Operations. This is … a pivotal role acting as the bridge between engineering, delivery, projects, and vendors, ensuring the effective global operation of IAM services. The function supports all identity-related activities across the business including access governance, privileged access, onboarding, audits, and compliance. It is ideally suited to someone from an IT Service Delivery, Project Management, or Technical Delivery background who wants to take ownership of day-to-day IAM service operations in a large, complex environment. It would also suit a technically minded engineer looking to move into a more service-focused, coordination-driven role. The Role You will coordinate and manage the global IAM service, working closely with engineering teams, programme managers, and More ❯

IAM Analyst Service Delivery (Global IAM Operations) Up to £48,000 + 10% Bonus Basingstoke, Hampshire (Hybrid, approx. 2.5 to 3 days in office per week) middle is partnered exclusively with a leading global company to recruit an IAM Analyst Service Delivery, joining their global Identity and Access Management (IAM) team within Technology Operations. This is … a pivotal role acting as the bridge between engineering, delivery, projects, and vendors, ensuring the effective global operation of IAM services. The function supports all identity-related activities across the business including access governance, privileged access, onboarding, audits, and compliance. It is ideally suited to someone from an IT Service Delivery, Project Management, or Technical Delivery background who wants to take ownership of day-to-day IAM service operations in a large, complex environment. It would also suit a technically minded engineer looking to move into a more service-focused, coordination-driven role. The Role You will coordinate and manage the global IAM service, working closely with engineering teams, programme managers, and More ❯

JOB TITLE: Service Delivery Manager LOCATION: London SALARY: £60,000 - £70,000 WAY OF WORKING: Full Time/Hybrid | Permanent THE BUSINESS: Our client is a highly reputable provider of IT Managed Services, supporting leading organisations across the professional and financial services sectors. Known for delivering secure, reliable and customer-centred technology services, they ensure critical IT environments … are always performing at their best. They are now seeking an experienced Service Delivery Manager to support ongoing growth, operational enhancement and exceptional customer experience THE SERVICE DELIVERY MANAGER OPPORTUNITY: This role is perfect for a confident MSP Service Delivery professional who excels in a fast-paced environment, ensuring seamless service performance, strong … stakeholder relationships, and proactive improvement of IT operations. You will act as the bridge between clients, technical delivery and account management, ensuring services consistently exceed expectations. RESPONSIBILITIES: Act as primary escalation point for persistent issues and major incident coordination Monitor and report on SLA and KPI performance across customers Drive cross-team collaboration to enhance service delivery More ❯

IT Service Delivery Manager Global Law Firm - London Hybrid Working - 3 days office/2 days from home Are you an IT Service Delivery Manager looking for a rewarding new role? Have you worked in a global law or professional services firm? In this exciting senior position at a top international law firm, you will be … responsible for IT leadership, business engagement, managing customer service and development of IT services. You will manage a globally dispersed team responsible for IT support and incident, problem and change management. About the role As IT Service Delivery Manager, you will be collaborating and working closely with the wider IT department and the business. You will define … strategy, implement processes and implement service improvement plans for the global service delivery function as well as setting SLAs/KPIs. You will be responsible for a globally dispersed team of Service Desk and Service Management Managers using a follow-the-sun model. About you Strong background working as an IT Service Delivery More ❯

Client Service Delivery Manager Permanent employee, Full time UK and Edinburgh Head Office £40,000 - £50,000 per year Job Description Who We Are At SmartPA, we don't just provide support - we transform it. Our mission is simple yet bold: to redefine administrative and PA services through innovative thinking, cutting edge technology and an unrelenting pursuit of … this dynamic, client facing department, you'll be the heartbeat of our business - delivering high impact, tailored support to a key client account daily. In the role of Client Service Delivery Manager, you'll take ownership of team performance and service delivery excellence. You'll oversee day to day operations, solve challenges proactively, and ensure your … working very closely with a global tech giant. This leadership role is responsible for the overall performance of the team, crucially ensuring client happiness, flawless brand representation, and continuous service quality improvement. What Your Day Will Look Like Client Relationship & Advocacy: Serve as the point of escalation and liaison for key clients, actively managing expectations and ensuring proactive, solution More ❯

Service Delivery Manager/Service Manager Location: Wakefield (Hybrid: 2 days on site) Duration: 12 weeks initially Rate: NHS/AFC Band 8a: £275.91 - £361.51 per day IR35: In scope As the Service Delivery Manager, you will provide short-term leadership to embed robust IT service management practices across the Digital function. You will … work closely with the internal IT teams to implement and mature ITIL-aligned processes, coach existing staff, and drive a culture of continuous improvement in service delivery.This role will ensure the Trust's technology services are stable, customer-focused, and aligned with ITIL best practice, while developing internal capability for long-term sustainability. Assess the current state of service … as a priority) Review SLAs and performance metrics and recommend improvements. Coach and mentor existing staff to adopt ITIL principles and develop process ownership. Drive collaboration between technical teams, service desk, and business users to improve service quality and communication. Create and document fit-for-purpose procedures, workflows, and reporting mechanisms. Support the transition to a culture of More ❯

JOB TITLE: SERVICE DELIVERY MANAGER JOB LOCATION: WASHINGTON, DC WAGE RANGE : $52.00-55.00 PER HOUR W2 JOB NUMBER: SAIJP U.S. Citizenship and ability to obtain and maintain a Public Trust clearance. REQUIRED EXPERIENCE:Bachelor's degree and 10+ years of relevant experience (an additional 4 years of experience may substitute for a degree). Demonstrated leadership experience managing … IT service delivery or operations teams. Strong understanding of IT service management (ITSM) frameworks, including incident, request, and problem management. Experience managing distributed technical teams and delivering services across multiple customer sites. U.S. Citizenship and ability to obtain and maintain a Public Trust clearance. Excellent communication, collaboration, and customer relationship management skills. Proven ability to multitask and … prioritize in a dynamic, fast-paced environment. Proficiency in ServiceNow or other enterprise ITSM platforms. Solid understanding of performance metrics, SLA management, and reporting. Commitment to customer satisfaction and service excellence. JOB DESCRIPTION The Service Delivery Manager will oversee the delivery of IT services to DOJ customers, ensuring adherence to performance standards, operational SLAs, and continuous More ❯

Job summary This is an exciting opportunity for an experienced Service Transition Manager to join us and lead the transition of new digital systems and services into business as usual across our Digital services and Research Systems Programme (RSP). We are looking for someone with proven experience in Service Transition with strong knowledge of ITIL frameworks. The … be part of a highly successful team delivering critical digital services that support health research across the UK. This is a key role in shaping the future of digital service delivery at the HRA. Main duties of the job The post holder will act as the lead for the Service Transition across all Digital & RSP services within … Health Research Authority. This role will sit within Service Delivery team of HRA and will have direct accountability for ensuring the effective transition of new systems and services from Service Release to Business As Usual (BAU) within Research Systems Programme (RSP). The STM (Service Transition Manager) will be expected to work within a strategic service More ❯

Job summary This is an exciting opportunity for an experienced Service Transition Manager to join us and lead the transition of new digital systems and services into business as usual across our Digital services and Research Systems Programme (RSP). We are looking for someone with proven experience in Service Transition with strong knowledge of ITIL frameworks. The … be part of a highly successful team delivering critical digital services that support health research across the UK. This is a key role in shaping the future of digital service delivery at the HRA. Main duties of the job The post holder will act as the lead for the Service Transition across all Digital & RSP services within … Health Research Authority. This role will sit within Service Delivery team of HRA and will have direct accountability for ensuring the effective transition of new systems and services from Service Release to Business As Usual (BAU) within Research Systems Programme (RSP). The STM (Service Transition Manager) will be expected to work within a strategic service More ❯

Job summary This is an exciting opportunity for an experienced Service Transition Manager to join us and lead the transition of new digital systems and services into business as usual across our Digital services and Research Systems Programme (RSP). We are looking for someone with proven experience in Service Transition with strong knowledge of ITIL frameworks. The … be part of a highly successful team delivering critical digital services that support health research across the UK. This is a key role in shaping the future of digital service delivery at the HRA. Main duties of the job The post holder will act as the lead for the Service Transition across all Digital & RSP services within … Health Research Authority. This role will sit within Service Delivery team of HRA and will have direct accountability for ensuring the effective transition of new systems and services from Service Release to Business As Usual (BAU) within Research Systems Programme (RSP). The STM (Service Transition Manager) will be expected to work within a strategic service More ❯

Job summary This is an exciting opportunity for an experienced Service Transition Manager to join us and lead the transition of new digital systems and services into business as usual across our Digital services and Research Systems Programme (RSP). We are looking for someone with proven experience in Service Transition with strong knowledge of ITIL frameworks. The … be part of a highly successful team delivering critical digital services that support health research across the UK. This is a key role in shaping the future of digital service delivery at the HRA. Main duties of the job The post holder will act as the lead for the Service Transition across all Digital & RSP services within … Health Research Authority. This role will sit within Service Delivery team of HRA and will have direct accountability for ensuring the effective transition of new systems and services from Service Release to Business As Usual (BAU) within Research Systems Programme (RSP). The STM (Service Transition Manager) will be expected to work within a strategic service More ❯

Service Delivery Manager Location: London Bridge (Hybrid, 3 days on-site) Salary: Up to 80,000 + Bonus + Excellent Benefits About the Company A leading, high-growth hospitality brand is seeking an experienced Service Delivery Manager to join their technology team. This business operates across a large estate and is passionate about delivering exceptional guest … experiences, underpinned by dependable, innovative technology. This is a fantastic opportunity to play a pivotal role in shaping IT service delivery and supplier performance across a fast-paced, multi-site environment. The Role This role is responsible for the consistent, high-quality delivery of IT services across the UK estate. You will take ownership of service … ensuring that systems supporting both front and back of house operations run seamlessly. You'll work closely with Product Owners, Business Stakeholders, and external vendors, driving governance, collaboration, and service excellence across a complex supplier landscape. Key Responsibilities: Own and manage day-to-day service performance across all restaurant-facing IT services. Act as the primary contact for More ❯

Service Architect (Bid and Programme) Location : Farnborough, with opportunity for working at home and the need for occasional travel to customer. Security Clearance Level: DV Leidos has more than 30 years experience of developing and running some of the largest government systems in the world. We are currently hiring to expand our UK based technical team who support our … delivery for the UK Govt. Come join our team and further develop your skills as we deliver and support systems key to the defence of the UK and partner nations. Being part of the Leidos team is a commitment to push yourself and those around you to do better, constantly adapt and learn new technologies. Were a passionate team … security, civil, and health markets. We support vital missions for government and commercial customers. Are you ready for your next career challenge? We are seeking an experienced and proactive Service Architect to lead and own the service management input to bid activity, and to implement service transition within an agile delivery programme environment. This pivotal role More ❯

you can use for all future applications, and you will be notified whenever a new position that matches your criteria becomes available.We are seeking an adaptable and forward-thinking Service Delivery Manager to manage service relationships with our key corporate clients and ensure their success in this rapidly evolving landscape Overview The Service Delivery Manager … is responsible for ensuring the seamless delivery of Mitel's products and services to our external customers. This role plays a critical part in driving service excellence, maintaining strong client relationships, and ensuring contractual commitments are consistently met or exceeded. Acting as the primary operational contact for key customer accounts, you will collaborate across internal teams to align … service delivery with customer expectations, commercial objectives, and evolving business needs. The successful candidate will bring a proactive, customer-focused mindset, strong leadership, and commercial acumen to deliver exceptional outcomes and continuous improvement. Responsibilities Service Management & Delivery Ensure that all contracted services are delivered to the agreed service levels, quality, and timelines. Provide monthly performance More ❯

Service Delivery Manager - X3 Initial 3-month contract Reading SC required up to 107ph, UMB, inside IR35 What you will do as a Service Delivery Manager: Support the delivery of business services, ensuring they meet performance, compliance, and customer expectations. Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth … handover. Monitor service performance, identifying risks, issues, and opportunities for improvement. Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers. Facilitate service reviews, gathering feedback and contributing to service improvement plans. Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. Contribute … to service planning, supporting roadmap development and capability growth. Support team collaboration, sharing knowledge and contributing to a positive delivery culture. What You'll Bring: Experience supporting the delivery of business services in secure or complex environments. Understanding of service management frameworks (e.g. ITIL, DDaT) and operational governance. Ability to manage service issues, coordinate with More ❯

IT Service Manager Location: Lingley Mere, Warrington (Hybrid) Salary: Competitive Hours: 37 per week Contract: Permanent, Full Time Additional pay for 1 in 6 weeks standby cover Help us deliver great water for a stronger, greener and healthier Northwest. At United Utilities, we don’t just keep the taps flowing we keep a region moving. As a FTSE … with a powerful purpose, we’re committed to protecting the environment, supporting local communities and creating a workplace where everyone can thrive. We’re now looking for an IT Service Manager to join our close-knit team, working at the heart of our Technology Services function. If you’re passionate about delivering exceptional IT service, influencing improvements, and … real impact. Why Join Us? We value our people and the contribution they make. You’ll enjoy a strong benefits package, including: 26 days holiday rising to 30 with service, plus bank holidays Competitive pension scheme (up to 14% employer contribution) Up to 10.5% performance-related bonus Company-funded healthcare plan Discounts, wellbeing support & EV car scheme Enhanced parental More ❯

Service Delivery Managers x 3 + 3-4 month initial contracts - should be longer term + SC Cleared roles + Working hybrid out of Reading + Inside IR35 - 80 to 100 per hour Key Skills: + SC Cleared + ITIL v4 What you will do as a Service Delivery Manager Support the delivery of business … services, ensuring they meet performance, compliance, and customer expectations. Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover. Monitor service performance, identifying risks, issues, and opportunities for improvement. Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers. Facilitate service reviews … gathering feedback and contributing to service improvement plans. Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. Contribute to service planning, supporting roadmap development and capability growth. Support team collaboration, sharing knowledge and contributing to a positive delivery culture. What you'll bring Experience supporting the delivery of business services in More ❯

Service Delivery Managers x 3 + 3-4 month initial contracts - should be longer term + SC Cleared roles + Working hybrid out of Reading + Inside IR35 - £80 to £100 per hour Key Skills: + SC Cleared + ITIL v4 What you will do as a Service Delivery Manager Support the delivery of business … services, ensuring they meet performance, compliance, and customer expectations. · Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover. · Monitor service performance, identifying risks, issues, and opportunities for improvement. · Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers. · Facilitate service reviews … gathering feedback and contributing to service improvement plans. · Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. · Contribute to service planning, supporting roadmap development and capability growth. · Support team collaboration, sharing knowledge and contributing to a positive delivery culture. What you'll bring Experience supporting the delivery of business services in More ❯

Head of Service Delivery & Deputy to Director of ICT Location: Northallerton with Hybrid working arrangements Contract: Permanent. Contractually employed by North Yorkshire Police however will also support NYFRS Hours: Full Time Salary: LS1 £66,294-£73,674 Closing Date: 9am 25th November 2025 Our Support Service functions work in collaboration across North Yorkshire Police and North Yorkshire … Fire & Rescue Service, providing vital shared expertise to deliver efficient and effective service to our communities. The Opportunity As Head of ICT and Service Delivery, you will act as Deputy to the Director of ICT and a key member of the ICT Senior Management Team (ICTSMT). You will be responsible for the design, development, and … implementation of a Service Management and Delivery strategy and roadmap, intrinsically linked to the priorities of policing and fire. You will lead a team of service management specialists to deliver secure, robust, effective, and user-friendly ICT support services that add real value to front-line police and fire operations. What You’ll Do Lead ICT service More ❯

Technical Service Delivery Manager - Defence Projects £60,000 - £65,000 + Benefits | Full-Time | Redhill |Hybrid Our client, a secure communications provider working on cutting-edge defence and government programmes, is seeking a Technical Service Delivery Manager to join their growing Project Management team. Based in Redhill, this role will be onsite during the probation period … then move to a hybrid model. You'll play a pivotal role in managing the successful delivery of technical projects across a range of MOD contracts, including satellite communications and IT networking solutions. Responsibilities: * Oversee the service delivery and technical project management of MOD project portfolios * Manage documentation including risk registers, schedules, implementation plans, and service launches * Track project progress across contracts and ensure alignment with contractual obligations * Act as the key contact for project delivery issues and resolutions * Support the roll-out of group planning and through-life support processes * Represent the business at key customer and commercial meetings * Assist with bid writing for MOD/government tenders * Take on line management responsibilities More ❯

A market leading Defence & Security client of ours is currently in the market for an experienced Service Delivery Manager to work on a secure project. In the role you will be responsible for supporting the delivery of business services, ensuring they meet performance, compliance, and customer expectations. What you will do as a Service Delivery Manager Support the delivery of business services, ensuring they meet performance, compliance, and customer expectations. Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover. Monitor service performance, identifying risks, issues, and opportunities for improvement. Act as a point of contact for service-related issues, managing escalations and supporting resolution … across teams and suppliers. Facilitate service reviews, gathering feedback and contributing to service improvement plans. Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. Contribute to service planning, supporting roadmap development and capability growth. Support team collaboration, sharing knowledge and contributing to a positive delivery culture. Core experience you must have More ❯

A market leading Defence & Security client of ours is currently in the market for an experienced Service Delivery Manager to work on a secure project. In the role you will be responsible for supporting the delivery of business services, ensuring they meet performance, compliance, and customer expectations. What you will do as a Service Delivery Manager Support the delivery of business services, ensuring they meet performance, compliance, and customer expectations. Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover. Monitor service performance, identifying risks, issues, and opportunities for improvement. Act as a point of contact for service-related issues, managing escalations and supporting resolution … across teams and suppliers. Facilitate service reviews, gathering feedback and contributing to service improvement plans. Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. Contribute to service planning, supporting roadmap development and capability growth. Support team collaboration, sharing knowledge and contributing to a positive delivery culture. Core experience you must have More ❯