76 to 100 of 286 Service Management Jobs in the UK excluding London

Senior Service Delivery Manager Hybrid - King's Lynn (2 days per week) £55,000 - £60,000 benefits Our client is a specialist managed IT provider entering a focused phase of growth. Their service delivery function is strong and now they need a senior operational leader to take … accountability, and ensuring we remain the partner our clients rely on when it matters most. You will lead multiple operational teams, take ownership of service performance end-to-end, and be the person both clients and internal teams trust when situations become complex or high-pressure. This role requires ...

working with a fast-growing Managed Service Provider seeking a Technical Service Desk Team Leader to lead and develop their service desk function. This is a hands-on leadership role suited to someone with a strong technical background who has progressed through service desk or support … roles and is now ready to step into or grow within management. The Role As Technical Service Desk Team Leader, you will be responsible for leading the day-to-day operations of the service desk, ensuring high-quality technical support delivery to customers and driving continuous improvement across ...

join our ICT Department. This role plays a key part in managing and supporting cloud and on-premise systems that are critical to service delivery across a multi-site organisation. You’ll work closely with colleagues, partners and suppliers to ensure systems are secure, reliable and continually improving. … system maintenance, upgrades, patching, backups and configuration reviews. Diagnose, troubleshoot and resolve incidents, problems and outages to minimise disruption. Work collaboratively with the ICT Service Desk, internal teams, external partners and suppliers. Support the rollout, testing and evaluation of new technologies and systems. Implement and maintain security best practices ...

Role: User Management Analyst Location: Milton Keynes - Onsite 4 days Duration: 6 Months Day rate: £209 inside IR35 Role Description: Reporting to the User Management Lead, this role is responsible for completing all assigned user access service requests raised by internal customers for both SAP and bespoke … systems in line with corporate and regulatory requirements. The role will also be responsible for the processing and coordinating timely responses to management, channelling requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress. The ability to ensure that expectations are managed ...

Access Control Pod to support short to long-term business vision. - Assess and ensure business demand aligns with investment plans & Technology Strategy. - Support the management of Technology- business relationship; represent Technology in business discussions and ensure necessary technology capabilities required by the business are developed. - Leading an Agile … practices and standards to their allocated tasks, taking responsibility for their own actions, to ensure the achievement of high levels of quality, effective risk management and regulatory compliance. - Suggest ideas and contribute to implementing actions that will improve customer service, quality or the way teams and individuals work ...

Senior Service Delivery Manager Hybrid – King’s Lynn (2 days per week) £55,000 – £60,000 + benefits Our client is a specialist managed IT provider entering a focused phase of growth. Their service delivery function is strong and now they need a senior operational leader to take … accountability, and ensuring we remain the partner our clients rely on when it matters most. You will lead multiple operational teams, take ownership of service performance end-to-end, and be the person both clients and internal teams trust when situations become complex or high-pressure. This role requires ...

fast-growing London-based Managed Service Provider delivering high-availability IT services to boutique hedge funds, asset managers, and other financial institutions across the capital. We pride ourselves on exceptional client experience, operational maturity, and a service culture built around trust, responsiveness, and continuous improvement. As we expand … financial-sector portfolio, we’re seeking a Service Delivery Manager who can own client relationships, drive service excellence, and ensure our technical teams consistently meet the high standards expected by regulated financial clients. The Role You’ll act as the primary point of accountability for service performance ...

Undertake all team activities in line with client wider strategy, Crypto strategy and departmental goals. Ensure the integrity and availability of cryptographic and key management services to business functions and applications. Maintain accurate environment documentation, process and device categorisation. Provide ongoing assurance that risk and compliance requirements are being … conducted to a satisfactory level & are evidenced to a required level. Generation of Key Components across various platforms (including IBM, Tandem, Unix) together with management of Cryptographic infrastructure. SSH Key Management. Certificate management HSM configuration/installation/support Incident management Change management ITIL Ensure ...

Service Coordinator West Bromwich (Hybrid ) Full Time, Permanent £24,500 - £25,500 Benefits Are you a highly organised, detail driven Service Coordinator ready for your next challenge within a global business? Whether you are early in your career or already experienced in scheduling and coordination, this … workplace solutions company. The role sits at the centre of the operational function, coordinating field engineers and working closely with internal teams to ensure service delivery runs efficiently and effectively. The role As a Service Coordinator you will be responsible for ensuring the efficient scheduling and deployment ...

Technology continues to grow our SAP Practice and were looking for an experienced SAP Service Delivery Manager to join us. Were passionate about building diverse, inclusive teams and actively encourage applications from women, underrepresented groups, and neurodivergent candidates, with support and adjustments available throughout the hiring process. … Service Delivery Manager, youll take full ownership of service delivery for a single, strategic customer. This is not a portfolio role youll be fully dedicated to one account, embedded within the customers environment and working closely with their team day to day. The customer operates a global business ...

Technology continues to grow our SAP Practice and were looking for an experienced SAP Service Delivery Manager to join us. Were passionate about building diverse, inclusive teams and actively encourage applications from women, underrepresented groups, and neurodivergent candidates, with support and adjustments available throughout the hiring process. … Service Delivery Manager, youll take full ownership of service delivery for a single, strategic customer. This is not a portfolio role youll be fully dedicated to one account, embedded within the customers environment and working closely with their team day to day. The customer operates a global business ...

Service Administrator West Bromwich (Hybrid ) Full Time, Permanent £24,500 - £25,500 Benefits Are you a highly organised, detail driven Service Administrator ready for your next challenge within a global business? Whether you are early in your career or already experienced in scheduling and coordination, this … workplace solutions company. The role sits at the centre of the operational function, coordinating field engineers and working closely with internal teams to ensure service delivery runs efficiently and effectively. The r ole As a Service Administrator you will be responsible for ensuring the efficient scheduling and deployment ...

Service Manager Position: Service Manager Location: Ringwood, Hampshire + Hybrid home working Salary: £30 - £33k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a Service Manager, you will be part of an established service management team responsible … operation of our business as usual support services. This includes line management responsibilities, supporting and developing a team of Support Desk Engineers to ensure daily operations run smoothly and effectively. You will help maintain our key performance indicators, producing customer reports, and serving as an escalation point for both ...

Service Design Lead Tachbrook Park, Warwick Permanent, Full-time, HybridSalary: Up to £75,000 (Dependent on experience) We’re looking for a Service Design Lead to play a critical role in shaping how our Apps & Platforms services are designed, transitioned, and continuously improved. This is a high-impact … architectural, security, and operational standards . You’ll sit at the heart of our Architecture & Design governance , working closely with Suppliers, Solution Architects and Service Owners to ensure services are continuously improved and risks are managed What you’ll be doing Lead service design and transition assurance across ...

network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s. Key Responsibilities: o Plan … network support cases to enable fast resolution that exceeds our customers’ expectations. o Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes. o Using the central document repository, to ensure knowledge sharing across the team and enable best practice. ...

take full ownership of the day-to-day leadership, performance, and operational effectiveness of our Operations function. This role bridges technical execution and operational management, driving the team away from reactive support toward structured, process-driven, and resilient service delivery. Key Responsibilities Provide direct line management for the Operations team and Service Desk Lead Build, develop, and structure a high-performing operational department Set clear expectations around delivery, behaviours, accountability, and standards Conduct performance reviews, coaching, 1:1s, and development planning Own the day-to-day delivery of reliable, secure, and consistent IT operations ...

leading gaming company seeks a Head of Service Management in Manchester to lead the strategic delivery of ITSM capabilities. You will drive service operations, ensure efficient service delivery, and champion a service-oriented culture. The ideal candidate will have significant senior level experience in ITSM ...

successful candidate will benefit from being part of an established and forward-thinking team. This position is ideal for someone who enjoys juggling senior management, leadership, and business administration. The ideal candidate will be the type of character who thrives on establishing, leading, and managing our strategic, operational, financial … candidate will enable PCN staff and practice teams to safely work more effectively using digital and data tools to support the sustainability of our service to patients and developing process, policies, and systems to deliver the above. Organising and supporting the training in a digital and data use will ...

Role Overview A senior leadership position is available within a technology operations function for an individual with strong experience in incident and service disruption management. The role involves overseeing a team responsible for handling critical service events on a continuous (24/7) basis within a centralised operational … setting. The successful candidate will provide direction during high-impact service interruptions, take ownership of escalated issues, and ensure that operational responses are timely, structured, and effective. Eligibility for UK Security Check (SC) clearance is required. Experience & Capability Core Requirements Demonstrable experience managing high-severity service incidents ...

single point of accountability for operations , while working closely with Delivery, Product, Architecture, Security, and Vendors to enable smooth transitions, controlled change, and continuous service improvement. The SRE/Operations Manager is accountable for the end-to-end stability, availability, and performance of all services. Key Responsibilities Overall Accountability … operations across multiple service areas (L1/L2/L3 as applicable). Be accountable for availability, reliability, performance, and recoverability of all in-scope services. Act as the final escalation point for Major Incidents, service risks, and operational failures. Service Reliability & Operations (SRE Focus) Define ...

client, a prominent entity within the Defence & Security sector, is seeking a dedicated Service Desk Engineer to join its permanent workforce in Romsey. This pivotal role involves ensuring the high-quality delivery of IT service management to UK and international customers, driving sustainable business growth through excellent … customer service and effective team collaboration. Key Responsibilities: Serving as the primary point of contact for managing incoming queries via phone, email, and portal. Handling Incident, Problem & Request Management, ensuring that all issues or requests are logged and up-to-date in the ITSM tool. Providing first-line ...

Service Delivery Manager (SC Cleared/Single UK National) Basingstoke | On-site | £600 per day | Contract We’re working on a high-profile, secure programme and are looking for an experienced Service Delivery Manager to take ownership of end-to-end IT service delivery in a mission … services across infrastructure and support functions Ensuring services meet agreed SLAs, KPIs, and compliance requirements Acting as the primary point of contact for service performance and delivery Leading incident, problem, and change management in line with ITIL best practice Analysing service performance data, identifying trends, and producing ...

This is not a role where you'll be stuck purely firefighting tickets. Instead, you'll play a central role in shaping how the service desk operates, mentoring a small team, improving processes and acting as the senior escalation point for more complex technical issues. You'll still … influence over how things are done. Working within a collaborative and forward-thinking business, you'll benefit from a clear progression path toward IT Service Management, with exposure to service performance, reporting and continuous improvement initiatives from day one. Key Responsibilities Lead the day-to-day operations ...

delivery and execution. Requirements To be successful in this role, you should meet the following requirements: 15+ years of relevant IT experience, Project, Programme Management along with Governance & Reporting experience Excellent understanding and proven experience of Programme and Project Management methodologies including Waterfall and Agile. Ability to direct … establish working partnerships at a junior and senior organizational level. Proven experience of positive, challenging interactions with senior Executives across the business. Outstanding relationship management, collaboration and influencing skills. Outstanding interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels across the Group. ...

Hands-on Level 2 IT Support contractor providing end-to-end incident and request management for a large, global user base. The role focuses on advanced desktop support across Windows and macOS, Microsoft 365, endpoint management and video conferencing, with strong SLA ownership and high-quality ticket management. … with a well-established organisation in the financial services industry. Description Provide Level 2 support across Windows and macOS environments Manage incidents and service requests end to end via Jira Service Management Troubleshoot Microsoft 365 (Teams, Outlook, OneDrive, SharePoint) Support endpoint management using Intune Resolve video ...