76 to 100 of 516 Service Management Jobs in the UK excluding London

operation of AI/ML products and services in production, maximising the value and adoption of data‐driven decision making across the business. Own service performance and continuous improvement, ensuring robust IT Service Management, regulatory compliance, model risk management, ethical AI standards and ongoing enhancements … cost‐effective delivery of machine learning services. Build and lead senior stakeholder relationships across directorates, working with Directors and business leaders to manage service performance, prioritise demand, shape delivery backlogs and influence future digital strategy both internally and externally. Provide effective operational leadership of the team, ensuring adherence ...

rare opportunity to lead Technology Resilience and Production Operations for a major international financial services organisation, building an Enterprise Centre of Excellence that protects service stability, strengthens regulatory confidence, and safeguards the customer experience across a global business. You'll sit within the senior leadership team, own a multi … genuine transformation. What you'll be doing: Own and execute the Technology Resilience and Production Operations strategy, including Incident, Problem, Event and Change Management, driving automation and an agile approach to improve stability, security and speed at scale Build and govern an internationalised Centre of Excellence platform, delivering high ...

This role will be responsible for managing the helpdesk team, overseeing support tickets, implementing helpdesk best practices, maintaining high standards across user support, incident management, documentation, and service delivery, and personally handling support tickets where required, including escalations and during busy periods. The Helpdesk Manager will support … policies, and standards. Responsibilities Manage the day‐to‐day operation of the IT helpdesk, ensuring tickets are triaged, prioritised, assigned, and resolved within agreed service levels. Lead, support, and develop helpdesk staff, including workload management, coaching, performance monitoring, and escalation support. Personally handle helpdesk tickets when required, including ...

Your New Company A prestigious and well-established organisation is seeking an experienced IT Service Delivery Manager to join its busy and highly regarded IT function. Supporting a diverse user community (circa 2000 people). This is a great opportunity for someone looking to make a real impact supporting … organisation going through change. Your New Role As IT Service Delivery Manager, you will take responsibility for the leadership, development and performance of the IT Service Desk and Technical Support teams, ensuring the delivery of high-quality IT services across the organisation. Reporting directly to the Director ...

Security Incident Management Analyst Contract | 3 Positions Available Location: Inverness or Preston (5 Days Onsite) Rate: £440 - £480 per day (Inside IR35 Contract Duration: 6 months Clearance Required: Active SC Clearance About the Opportunity A leading consultancy is seeking three experienced Security Incident Management Analysts to join … within the Operational Integrator (OI) function in a multi-supplier (SIAM) environment, you will play a key role in coordinating and governing security incident management activities across multiple service providers. This position focuses on ensuring incidents are effectively tracked, reported, escalated, and evidenced throughout their lifecycle, while maintaining ...

Service Desk Analyst About Ricoh A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant , are listed in the Global 100 Most Sustainable Companies , and have been named one of Forbes’ World’s Best Employers 2025 . … home at Ricoh. What you will be doing We are looking for an analyst to provide a single point of contact for the Service Desk, providing first line diagnosis, resolution and functional escalation of incidents and service requests on the client Service Desk. The contracted hours ...

Smarter, connected homes are key to improving energy efficiency and accelerating Britains transition to a low-carbon economy. As a valued member of our Service Centre team, you will work closely with energy suppliers and distribution network operators, ensuring smart metering processes run smoothly and efficiently. Your contribution will … directly support the delivery of high-quality service and help shape a cleaner, more sustainable future for everyone. Summary of the role: The Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong ...

Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery ...

best-in-class managed services environment. This is a high-impact consulting assignment requiring deep expertise across Core IT Operations, Infrastructure, Enterprise Data, Service Management, Vendor Governance and Technology Transformation. Working alongside WAISL leadership, the successful candidate will engage directly with CLIENT executives and coordinate with multiple specialist … duplication and consistency. Review user access, permissions and security controls. Evaluate Delegation of Authority (DoA) for data creation, modification and approval. Review data lifecycle management, retention and archival processes. Identify opportunities to establish a single source of truth across the organisation. Assess GDPR compliance and overall information governance maturity. ...

best-in-class managed services environment. This is a high-impact consulting assignment requiring deep expertise across Core IT Operations, Infrastructure, Enterprise Data, Service Management, Vendor Governance and Technology Transformation. Working alongside WAISL leadership, the successful candidate will engage directly with CLIENT executives and coordinate with multiple specialist … duplication and consistency. Review user access, permissions and security controls. Evaluate Delegation of Authority (DoA) for data creation, modification and approval. Review data lifecycle management, retention and archival processes. Identify opportunities to establish a single source of truth across the organisation. Assess GDPR compliance and overall information governance maturity. ...

Service Design & Transition Lead 6 Month Contract Hybrid working - 2 days on site in Worcester Up to £600 per day A major customer experience transformation programme requires an experienced Service Design & Transition Lead to shape, design and transition a new Salesforce-based customer platform into live service. Working … across business, technology and operational teams, you'll define the future operating model, establish support and service frameworks, lead transition activities and ensure a seamless move from programme delivery into BAU support. This is a high-profile assignment involving a new Salesforce CRM, SAP integrations and a customer experience ...

Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team members, and a proven track record in performance management. … technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site ...

support frontline community healthcare. Reporting directly to the Chief Information Officer, you will provide operational leadership across a broad portfolio encompassing clinical systems, digital service delivery, technical architecture, cyber security, digital training and service transitions. As a member of the senior digital leadership team, you will help shape … Deputy CIO (Digital Services) will lead the operational delivery of critical digital services across the organisation. You will oversee clinical systems, digital infrastructure and service management functions, ensuring systems remain secure, reliable and aligned with NHS standards and best practice. You will: Lead and develop high-performing digital ...

summary The IT Service Centre provides single point of contact and liaison for all internal and external IM&T Incidents, Requests, and enquiries. As junior member of the team IT Service Centre team, reporting to the IT Service Desk Team Leader, the post holder will assist … provision of responsive, customer focussed service, providing "routine" 1st Level IT Support to Trust users and stakeholders as directed. With the direction of the IT Service Desk Team Leader and/or Senior Service Centre Analysts assist in maintaining customer satisfaction and experience via affective "routine" first ...

Role Purpose The Principal Business Analyst/Head of Business Change provides leadership for business analysis and change across programmes, portfolios or major service transformations. The role shapes how value is defined, how change is designed and how benefits are sustained in operation, ensuring a clear line of sight … from strategic intent to service performance and continual improvement. How the Role Contributes Across Think/Plan/Do/Run Think: sets the analysis and change strategy, leading definition of outcomes, benefits frameworks, strategic priorities and value propositions Plan: oversees the use of user journeys, value streams, target ...

seeking a highly skilled and experienced IT Service Delivery Manager to join our team in the Defence sector. The successful candidate will play a pivotal role in ensuring the delivery of high-quality IT services to support critical defence operations. This role requires strong leadership skills, technical expertise … ability to manage complex service delivery requirements within a highly regulated environment. The candidate must hold an active SC Clearance and be a British national. Key Responsibilities: Service Delivery Management: Lead the delivery of IT services to meet both operational and strategic goals. Ensure that service ...

career at BAE Systems could take you. Job Description: As an Air ERP Support Analyst, The Job Holder is responsible for supporting the Service Operations associated with the day-to-day administration of the AIR ERP IT Solution. This includes undertaking Triage & Resolution of Incidents and Problems - service … governance of User Account Maintenance activities and answering general queries relating to the AIR ERP Operation. You will be accountable to the AIR ERP Service and Operations Manager, supporting the Service Management function of the Competency Centre regarding Incidents and Problems raised against the Production system. Core ...

Title: Service Operations Manager Location: Bridgend, South Wales Salary: Competitive Job Type: Permanent, Full time Working Hours: Monday to Friday, 9:00am to 5:30pm (flexible hours between 8:00am and 6:00pm) This is a leadership role for someone who can build brilliant teams, bring structure … fast-moving service environment, and still understand the technology well enough to challenge decisions, support escalations, and drive meaningful improvement. If you are a people-first leader with a strong technical grounding and the ambition to help shape a growing MSP, this role gives you the platform to make ...

trust and credibility with engineering leaders by aligning to DevOps culture and team ownership, and by explicitly avoiding the reintroduction of heavyweight, ticket driven service management. Modernise change management (CI/CD and SRE aligned) Reframe change management as change enablement: lightweight automated, peer reviewed change aligned … baseline, and track change SLOs and KPIs, drawing on DORA metrics (deployment frequency, lead time for changes, change failure rate, and time to restore service) and SRE constructs (SLIs, SLOs, and error budgets). Use this data to drive continual improvement of delivery flow and stability across teams ...

make a genuine impact. The culture is professional yet friendly, with a strong focus on teamwork, customer success and continuous improvement. Your Role As Service Delivery Manager, you will become the trusted point of contact for customers once services transition into business-as-usual. You'll build strong client … relationships, oversee service performance, and ensure customers receive a consistently high level of support and engagement. Key responsibilities include: managing customer relationships and acting as the primary escalation point. Monitoring and improving SLA performance across multiple client accounts. Producing and presenting monthly service reports and performance reviews. Leading ...

Inside IR35) Hybrid - 1-2 days per week in Warwick My client in the manufacturing sector are looking for an experienced SAP Field Service Management (FSM) Consultant is required to support a major SAP S/4HANA transformation programme. You'll work closely with business stakeholders and technical … teams to simplify field service processes, design SAP FSM solutions, and support delivery across the full project lifecycle. Key Responsibilities Facilitate workshops to understand current field service processes and business requirements. Analyse and document end-to-end field service operations, identifying opportunities for process improvement. Conduct ...

Customer Experience Officer to join the IT & Digital Customer and Partnerships team. In this customer-focused role, you will provide application and service support for Management Information Systems used by schools and other supported customers, ensuring a high-quality experience from initial contact through to resolution. This … excellent opportunity for an experienced customer service or IT support professional who enjoys solving problems, managing customer expectations, and delivering exceptional service in a fast-paced environment. Key Responsibilities Provide first-line support for customers via telephone, email and service management tools. Log, investigate and resolve ...

Role: Client Service Manager Location: Middlesborough (Office-based) Salary: Competitive - DOE Reports to: Managing Director About the Role We are looking for an experienced Client Service Manager to lead and take full ownership of our Service Desk. This is a senior management role reporting directly … Managing Director, with our Technical Stack Leads reporting into you. You will be responsible for the overall performance, quality, and client experience of the Service Desk, ensuring service levels are consistently met and the team operates efficiently, professionally, and cohesively. This role suits someone who is first ...

stability, and resilience of Eckoh's AWS-hosted SaaS platforms within a regulated environment. This role is centred on cloud operations, incident triage, and service ownership. You will proactively monitor platform health, assess alerts, determine business impact, and drive incidents through to resolution in line with SLAs. Strong analytical … must be able to quickly interpret technical signals, prioritise effectively, and coordinate the right response. You will have solid experience using Atlassian Jira Service Management, confidently managing ticket queues, owning incidents end-to-end, and maintaining accurate communication throughout the lifecycle. A broad technical foundation across AWS, infrastructure ...

Digital Systems Manager Overview We are seeking an experienced Digital Systems Manager to lead the management, development and continuous improvement of a diverse portfolio of business-critical IT systems. This role is responsible for ensuring the effective delivery, support and enhancement of Line of Business (LOB) applications, while providing … specialist technical expertise across hardware, software, infrastructure, service management and digital transformation projects. Working as part of a high-performing IT team, you will deliver a modern, customer-focused service that supports organisational objectives through reliable, secure and innovative digital solutions. Location: Lisburn Job Type: Temporary Duration ...