76 to 100 of 793 Service Management Jobs in the UK excluding London

making sure we can help over 11,000 people deliver essential infrastructure seamlessly across water, energy, transport and telecom. Reporting to the Head of Service Governance & Improvement, the ITSM Tooling Product Manager will be responsible for the vision, strategy, governance and continual improvement of M Group Technology's ServiceNow … platform and wider Service Management tooling ecosystem. As the Product Owner for ServiceNow, you'll ensure the platform supports efficient, standardised and measurable service delivery across Technology and its service partners. Working closely with stakeholders across the business, you'll balance operational priorities with strategic objectives ...

underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone. Service Desk Ops Manager Location: London (onsite 5 days per week) Due to the nature of the work and the customers we support, the successful … subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations. You will lead and manage the IT Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience ...

support the delivery of critical Defence services within a secure MOD environment. This is an excellent opportunity for someone with a strong background in Service Management who also has a solid understanding of technical infrastructure . You'll play a key role in ensuring demand is effectively forecast … prioritised, and aligned with available resources and service capability across a complex, business-critical environment. Working from either Hampshire or Corsham, you'll collaborate with technical teams, delivery managers, service owners, and Defence stakeholders to ensure services remain resilient, scalable, and aligned with operational priorities. The Role ...

Description Job Title: Client Service Delivery, Sr Manager Location: West Midlands (Birmingham) Salary: Competitive Career Level: CL6 Please note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days … work and live. It is personal to all of us.” - Julie Sweet, Accenture CEO As a Team You will be part of the Service Delivery Team responsible for the end-to-end delivery of infrastructure and cloud services to our clients. Operating from our Birmingham UK office, the team ...

Project & Service Delivery Manager Location:Kingston, Surrey - hybrid Salary:£70,000 plus benefits Project Manager and Service Delivery A well established, tech business based in Kingston, Surrey are looking for a proactive, organised and delivery-focusedIT Project & Service Delivery Managerto join their Technology Team. This … highly visible role, responsible for bringing structure, governance and accountability to the delivery of IT and infrastructure projects, while also supporting effective technology service operations. You will work across technical teams, business stakeholders, finance and third-party suppliers to ensure projects and operational activity are delivered in line with ...

Technical Service Supervisor, UK & Ireland Technical Service | UK & Ireland (office-based with occasional regional travel) ROLE DETAILS Reports To: EU Technical Service Manager Department: Technical Service, UK & Ireland Travel: Throughout the UK and Ireland, with occasional travel to European and global headquarters Direct Reports: Service Technician(s)/Service Coordinator POSITION SUMMARY Our client is an international manufacturer with a well-established European and global service organisation. They are seeking a Technical Service Supervisor to take operational and technical ownership of their Technical Service function across the UK and Ireland. ...

financial stability for the British people. The Bank of England is a diverse organisation. Each of our 5000 people are committed to public service and dedicated to promoting the good of the people of the United Kingdom by maintaining monetary and financial stability. Central Operations delivers critical functions that … support the Bank's effectiveness and resilience across security, procurement, sustainability and optimisation services. The Information Management division is a newly established function within Central Operations, providing integrated policy and governance, operational services and information platform leadership so information is secure, compliant, accessible and reusable. ROLE SUMMARY This role ...

About the job you’re consideringThe SIAM Incident Management Team Leader is accountable for leading the Incident Management function within a complex multi-supplier environment, ensuring the effective coordination, governance, and resolution of incidents across integrated service providers. The role is responsible for providing … leadership, guidance, and development for the Incident Management team while driving a consistent and outcome-focused approach to incident management.The Team Leader oversees the end-to-end management of major, high-priority, and business-critical incidents, ensuring timely service restoration, minimising business impact, and maintaining effective communication ...

About the job you’re consideringThe SIAM Incident Management Team Leader is accountable for leading the Incident Management function within a complex multi-supplier environment, ensuring the effective coordination, governance, and resolution of incidents across integrated service providers. The role is responsible for providing … leadership, guidance, and development for the Incident Management team while driving a consistent and outcome-focused approach to incident management.The Team Leader oversees the end-to-end management of major, high-priority, and business-critical incidents, ensuring timely service restoration, minimising business impact, and maintaining effective communication ...

disruption to live services. The Release Analyst will coordinate cross-supplier release planning, provide oversight of release execution, and ensure suppliers meet their release management obligations and performance commitments. Through effective governance, collaboration, continuous improvement, and data-driven reporting, the role contributes to improved service quality, enhanced … your home; noting that you will be unable to work at home 100% of the time.Your role:Coordinate the end-to-end Release Management process across a multi-supplier service environment, ensuring releases are planned, scheduled, and deployed in accordance with agreed processes and governance.Work with suppliers, delivery ...

services. This is a key role responsible for establishing and leading the continual improvement and innovation function across the programme, identifying opportunities to improve service quality, operational efficiency, system resilience, maintainability, customer outcomes and value for money . The successful candidate will work across operational, service management … manage and continuously develop the programme's Continual Improvement and Innovation framework , aligned with ITIL principles and contractual requirements. Lead continual improvement processes across service delivery, operations, engineering and technology environments. Conduct and coordinate assessments of service delivery, operational processes, systems, asset management and incident management ...

Senior Technology Service Manager Full Time | £46,628.00 to £54,399.00 (dependent on experience) Hybrid Southampton Who we are We are Ordnance Survey, Great Britains national mapping service and a pioneer in geospatial technology. With over 230 years of trusted data, we empower better decisions, deeper understanding … Technology ServiceManager you will play a pivotal role in ensuring the operational excellence of ourBusiness Systems, Positioning and Applyingservices. You will lead and oversee Service Management processes, drive performance ensuring KPIs and customer expectations are met, ensure compliance with relevant standards and domain best-practice (including security), whilst ...

## IT Service Desk and Support ManagerApplylocations: Cobalt Business Park, Newcastle Upon Tynetime type: Full timeposted on: Posted 5 Days Agotime left to apply: End Date: August 16, 2026 (9 days left to apply)job requisition id: JR887**Job Posting Title**IT Service Desk and Support Manager**Salary … Band**Competitive**Job Description****About the Role**As a leader within our Service Desk operation, you will be responsible for ensuring the service is responsive, customer-focused and continually evolving to meet the needs of the organisation. As an experienced and people-focused IT Service Desk & Support ...

available 24/7, supporting customer operations, field services, contact centres, operational sites, and digital platforms. You will collaborate across the business to drive service excellence, optimise supplier performance, manage operational risks, and support the transformation of Thames Water’s telecoms landscape. What you’ll be doing … Digital Telecommunications Manager Lead the delivery and operational management of Thames Water’s digital telecommunications services across cloud and on-premises platforms. Manage supplier relationships and telecom service contracts, ensuring delivery against agreed SLAs, KPIs, and operational expectations. Act as the primary escalation point for telecom faults, incidents ...

looking to build your career in service management within a highly trusted, operational environment where your work genuinely matters? Do you enjoy taking ownership, keeping services running smoothly and working closely with customers and technical teams to make a difference? As a Junior Service Operations Manager … will own and deliver small-scale services or take responsibility for a defined component of a larger service, under the direction of a senior delivery manager. You will support the successful delivery of services to agreed cost, risk, quality and performance targets, while ensuring services ...

enterprise Virtualisation and Workplace Technology services Act as a senior technical escalation point for complex incidents and problems Lead root cause investigations and continual service improvement initiatives Support service transition and project delivery activities Collaborate with customers, vendors and managed service providers Produce and maintain technical documentation … Creation Services (MCS) Experience with FSLogix Experience with Microsoft Remote Desktop Services (RDS) Experience with Windows 10/11 Enterprise Experience with Microsoft Endpoint Management Experience with User Environment Management (UEM) Experience with App-V and Ivanti AppSense Experience with VMware vSphere and VMware Cloud technologies Experience with ...

About the job you’re consideringThe SIAM Availability Analyst will be accountable for the monitoring, governance, analysis, and continual improvement of service availability across a multi-supplier environment. The role is outcome-focused, ensuring services remain resilient, available, and aligned to business requirements while driving proactive improvement, reducing service disruption, and enhancing the end-user experience through effective supplier management and data-driven insights.Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites ...

consult and define the people we want to join us on our journey. The Senior Enterprise Systems Manager is accountable for the operational support, service performance, governance and continuous improvement of Mace's enterprise finance systems and associated business-critical applications. The role provides leadership and oversight … outsourced application support team, ensuring services are delivered in line with agreed service levels, operational controls and business requirements. Working closely with Finance, Digital Services and third-party partners, the role ensures the stability, integrity and continual development of enterprise finance platforms, with particular ownership of the IBM Cognos ...

creating it. From cutting-edge defence technology to ground-breaking innovations our mission is to empower and protect lives. Join us as a Senior Service Architect at any of our main UK sites, where you will have the opportunity to work with cutting-edge technology in partnership with some … most brilliant minds. The Role As a Senior Service Architect, you will be working in a both internal and customer facing role working across QinetiQ’s service portfolio designing the service wrapper to provide service support and management for customer solutions and managed service ...

experienced Service Manager looking to broaden your service design expertise in high-profile, secure client environments where precision matters? or do you already have service design experience and want a fresh challenge? Joining our established Service Management team as a Service Design Manage … designing end-to-end services for distinguished client accounts operating within secure environments. You’ll work closely with Solution Architects, project teams and service leaders to turn requirements into robust, scalable service models – ensuring services are designed right first time and are ready for successful delivery and operation. ...

receive an alert: Location/s: Newcastle, UK Relocation supported: Not supported, but internal applications are welcome Mott MacDonald is a global engineering, management, and development consultancy committed to delivering impactful work that shapes the future. We are a team of over 20,000 experts working across the world … outstanding customer experience by focussing on our employees needs and providing timely resolutions with clear and regular communication. Provide clear updates in the IT Service Management Tool (Service Now) to enable us to work seamlessly across teams and time zones to provide a frictionless experience ...

role primarily involves remote support, with some onsite assistance as needed, to maintain business continuity. They ensure that customer requests are managed efficiently, agreed service levels are achieved, and communications consistently reflect Evolve IT’s values. The role combines day-to-day operational leadership with people management, technical … escalation, service improvement, and responsibility for maintaining high standards of governance, security, and documentation. Key Objectives, Principal Responsibilities & Accountabilities: Team Leadership and Development Lead, support, and develop the IT Support Engineers, setting clear objectives and managing performance, attendance, training, and wellbeing. Allocate workloads and resources effectively, promoting a collaborative ...

touch with at UKI.recruitment@tcs.com or call TCS London Office number 02031552100 with the subject line: “Application Support Request”. Role: Incident and Problem Management Analyst (SC Cleared) Job Type: Permanent Location: Warrington, UK Mode of Working: Hybrid Number of hours: 40 hours per week – full time Ready … utilize your experience and expertise in Incident and Problem Management Analyst? We have an exciting role for you – Incident and Problem Management Analyst! Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through ...

people have the technology and support they need to do their best work. You’ll be the key operational link between Splendid, our managed service provider and specialist technology suppliers, making sure service levels, responsibilities, escalation routes and improvement actions are clear and effective. You’ll also lead … play a key role in stabilising and improving our current IT services while helping to embed our target hybrid IT operating model , supporting managed service reviews and re-contracting, improving resilience and ensuring changes are transitioned effectively into live service. What You Will Do In This Splendid Role ...

Cheshire, our 900 colleagues help our customers throughout the UK, backed by the power of a £7.8 billion loan book. Job Description As our Service Delivery Manager, you will play a key role in ensuring the delivery of effective Operational service within our Tech function. You will play … active part in Major Incident Management, Service Reviews for Tier 1 suppliers, ensuring that our Tech Department meets its SLA with the business, internal customer reviews and business wide communication related to operational service and stakeholder management. Additionally, you will support IT Admin on invoicing, Group Procurement ...