101 to 125 of 919 Service Management Jobs in the UK excluding London

business-critical IT support function. This role requires a credible, hands‐on leader who has operated at Head of IT Support, Head of Service Management, or equivalent level, and can quickly provide operational stability, lead service improvements, and drive ITSM maturity. Key Responsibilities Lead the IT Support … function, including Service Desk, Incident, Problem and Asset Management. Take ownership of service delivery, operational performance, customer relationships and escalations. Drive improvements across ITSM processes, governance and service management maturity. Lead preparation for an upcoming SDI audit, ensuring readiness and improvement activity. Support the rollout ...

Sweet, Accenture CEO As a Solution Architect, New Business Manager you will: Own the end-to-end solution for our large transformational and managed service contracts for cloud. Architect AI-optimized solutions that enhance IT operations through predictive analytics, intelligent monitoring, and automation tools such as AIOps platforms (e.g. … Moogsoft, BigPanda, Splunk ITSI). Manage multiple towers from applications, data & analytics, automation, industry solution, infrastructure, and cloud. Leverage AI-driven automation to enhance service management processes, reduce operational noise, and enable proactive issue resolution. Own the full scope from migration to run scope, including all key service ...

ServiceNow across a number of key processes including Lead to Order, Project to Value, Order to Cash and Request to Resolve. The OneAdvanced IT Service Management team support the platform in service. The core elements are; platform, integration hub, Portal, CSM, ITSM and ITOM. We are currently seeking … eligible for a flexible working schedule that allows for a hybrid and in-office presence. You will work closely with the IT Service Desk, and cross functional business teams. Responsibilities Performing intermediate to advanced level development tasks within the ITSM/CSM/ITOM applications within the ServiceNow platform ...

Positive Solutions Limited is seeking a Service Desk Analyst to join their growing team. As a Service Desk Analyst, you will be responsible for providing first-line IT support and excellent customer service to users across the organisation. This includes resolving incidents, fulfilling requests, and escalating issues … necessary. The role contributes to maintaining a high standard of service delivery and supports compliance with organisational policies, including ISO 27001 and ISO 9001 standards. ABOUT POSITIVE SOLUTIONS LIMITED: Positive Solutions has been delivering healthcare technology to pharmacies across the UK since 1993 and has more recently expanded into ...

exciting opportunity to join our team as a Problem, Incident & Change Manager! In this pivotal role, you will be responsible for ensuring the effective management of incidents, problems, and changes across the service landscape, maintaining service stability while driving continual service improvement. As the Problem, Incident … impact services, whilst leading the coordination and governance of major incidents, root cause investigations, and change activities. You will work closely with technical teams, service partners, stakeholders, and our extensive high-profile client network to minimise service disruption, improve operational resilience, and ensure changes are delivered safely ...

Service Desk Analyst - 1st & 2nd Line Support - Permanent c£30k - £35k + Excellent Benefits Package. North Cambridgeshire - 4 Days Per Week Onsite. Must be Eligible to work in the UK. Seeking to secure a technically capable, customer-focused IT Service Desk Analyst with 1st & some 2nd Line … delivering hands-on technical support across Microsoft 365, Cloud Services, Windows devices, Business Applications, User Account Administration & End-User infrastructure , alongside managing IT Incidents & Service Requests through to resolution. Working closely with internal Infrastructure teams, third-party suppliers & international IT colleagues, you will provide responsive and effective IT Support ...

sustainable by building trust in society through innovation. As an Infrastructure Technician you will contribute to this by supporting and augmenting the existing Shared Service to provide infrastructure support on a 24/7 shift pattern. Your role will involve: Event Management: Monitor Notifications and Events generated … automated systems and act as required when particular events/notifications occur. Incident Management: Incident logging, triage and assignment on multiply ITSM toolsets such as Jira Service Management and ServiceNow. Manage the Incident to resolution in conjunction with the 3rd parties, keeping the Service Desk record ...

Rate Contract (preferred) or Fixed-Term Employment Contract (FTC) Remuneration : Competitive, dependent on experience and engagement type Team : Platform Reports to : Head of Platform & Service Delivery Security Clearance Requirements Please note that holding a current Security Clearance is not essential at the time of application, but eligibility is required. … best work? We're looking for a Platform & Infrastructure Engineering Manager to join our Platform team on an initial six-month contract, supporting the management and delivery of our core technology platform across three key areas: Wintel, Networks and Infrastructure. This is an experienced engineering management role that ...

Inside IR35) | Hybrid, 2-3 days pw Edinburgh| Starting ASAP Main Role Purpose To support the Director of IT & Facilities in the effective operational management and continual improvement of Technology and Workplace Services. Working within the Finance & Operations Team, the role will provide day to day oversight across technology … role within a small internal team, working closely with colleagues across the Bank and a range of outsourced managed services. Key Responsibilities Operational Management Coordinate the day-to-day delivery of Technology and Workplace Services, ensuring operational activities, priorities and dependencies are effectively managed Act as the key operational ...

will require the ability to gain (or already have Security Clearance) The successful candidate will be responsible for the delivery of the Change & Release Service to specific customers. Ensuring efficient and prompt handling of all Changes & Releases in a client’s infrastructure and to minimize the Risk and Impact … Request for Changes, are promptly and correctly approved by authorized approvers. Ensure all Change Requests & Releases are kept up to date on the Tool Management System with progress that occurs, including any actions to correct problems and/or to take opportunities to improve service quality. Ensure ...

Title: Service Desk Manager (Internal Applications Only) Location: Cardiff (Hybrid) Contract type: Permanent #LI-Hybrid About the role This position sits within the Service Desk function of the Cloud, Cyber and IT (CCIT) Business Unit and reports directly to the Head of Service Desk. The Service Desk Manager is responsible for the operational leadership, performance and continuous improvement of ARO’s 1st and 2nd Line Service Desk teams. The role ensures the consistent delivery of high-quality support services, achievement of contractual service levels and customer outcomes, and the development of a high ...

Shape the future of IT service delivery on a global scale At Alliance, technology plays a critical role in enabling our business and supporting colleagues across the globe. We're looking for an experienced IT Supplier Delivery Manager to join our Group IT team and take ownership … strategic IT partner ecosystem, ensuring exceptional service delivery, strong supplier governance, and continuous improvement across our global operations. This is a highly visible role, working closely with our Systems & Technology Director, key business stakeholders, and external technology partners. You'll be responsible for managing Alliance's strategic IT service ...

seeking a Global Product Owner to lead the evolution of a global IT Service Desk, combining ownership of the ITSM platform with accountability for service performance, user experience, and operational excellence. You'll define the product roadmap, govern key ITIL processes, manage strategic service partners, and drive … platform, defining its roadmap, governance, and ongoing development. Govern core ITIL processes including Incident, Request, Problem, Change, and Configuration Management. Manage and challenge outsourced service partners, holding them accountable for agreed service levels and performance targets. Drive service improvement initiatives through automation, self-service, knowledge management ...

/deskside support agents. This role is central to Aurora’s IT support strategy, ensuring seamless global operations and delivering measurable outcomes, including improved service delivery, reduced incident recurrence, and high customer satisfaction. As the IT Site Support Manager, you will inspire and develop a high-performing team … customer-focused IT culture committed to excellence. You will oversee the resolution of local IT issues ensuring support requests are resolved within agreed Service Level Agreements (SLAs) to minimise business disruption. Additionally, you will manage the full lifecycle of end-user devices and IT assets, from onboarding to decommissioning ...

permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions. Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational … Contract With A Local Authority Job Purpose The Senior Systems Support Analyst/Team Leader serves as the highest technical escalation point within the Service Desk, leading the investigation and resolution of complex and business-critical IT incidents. The role provides technical leadership, mentoring, and guidance to Service ...

Description: Job Title: Service Analyst Rate: £460 Clearance Required: BPSS Duration: 6 months Location: Telford with 2 days/week in office IR35 Status: Capgemini Mandated PAYE only Job Description: Description and Location Digital is focused on helping the client engage with citizens. Join a team that imagines … removing barriers and creating meaningful, life-enhancing experiences for all. By placing people at the centre of everything we do, we will reimagine public service as a force for dignity, opportunity, and trust in a digital age.? Digital Platforms Run and Change is focused on running and evolving ...

ITSM Consultant – Halo Chance for an ITSM consultant to join a rapidly expanding, internationally acclaimed IT service management provider at the forefront of AI innovation in the space. ITSM is at the heart of this business, offering the chance to work with household-name, CV-enhancing clients … high-profile service management projects. This is a full lifecycle consultancy role, guiding clients through solution design, configuration, testing, deployment and continual improvement. You’ll combine a strong technical capability with a practical ITSM knowledge, translating business requirements into scalable HaloITSM solutions, advising stakeholders and working closely with ...

Must be willing and eligible to go through the SC Clearance process We are seeking an experienced Data Storage Solution Architect to join the Service Operations team supporting the clients account. This is a key position within the Hybrid Delivery organisation, helping to deliver critical project and operational outcomes … high-quality storage architecture services across business-critical customer workloads. About The Team The Data Storage Solution Architect will be a member of Service Operations within the clients account. Service Operations forms part of the wider Hybrid Delivery organisation, which is responsible for: Managed Services and Applications Multi ...

POSITION SUMMARY The Service Desk Analyst plays a critical role in providing top-tier technical support to end users, serving as the first point of contact for all IT-related issues. You will manage, triage, and resolve tickets efficiently, ensuring customers receive timely and accurate solutions. Your work will … directly contribute to high user satisfaction through exceptional customer service, technical troubleshooting, and ticket management. EDUCATION AND EXPERIENCE IT support experience focused on triaging tickets and resolving end-user issues. Proficiency in IT service management tools and ticketing systems. Customer service experience: Proven ability to handle ...

+ Benefits + Pension + Holiday Are you an experienced HaloITSM professional looking for the opportunity to lead client implementations, shape service management solutions and join a globally recognised ITSM specialist where you can play a key role in delivering transformational outcomes for enterprise customers? This … excellent opportunity to join a market-leading service management organisation, working on the full lifecycle of HaloITSM projects from discovery and solution design through to configuration, deployment and continual improvement. In this customer-facing role, you will work closely with clients to understand their service management ...

+ Benefits + Pension + Holiday Are you an experienced HaloITSM professional looking for the opportunity to lead client implementations, shape service management solutions and join a globally recognised ITSM specialist where you can play a key role in delivering transformational outcomes for enterprise customers? This … excellent opportunity to join a market-leading service management organisation, working on the full lifecycle of HaloITSM projects from discovery and solution design through to configuration, deployment and continual improvement. In this customer-facing role, you will work closely with clients to understand their service management ...

Service Manager | Service Lead Location: Aberdeen (4 days onsite) Contract: 6 Months Rate: Competitive | Inside IR35 Clearance: BPSS Summer-Browning Associates is currently supporting our public sector client, who is seeking an experienced IT Service Manager for an initial 6-month contract. The ideal candidate will have … Strong experience in IT Service Management, Demand Management or Business Relationship Management. Experience managing and prioritising IT and digital service requests. Experience commissioning services through shared service providers or third-party suppliers. Good understanding of IT governance, investment approvals and assurance processes. Strong stakeholder management ...

Service Manager | Service Lead Location: Aberdeen (4 days onsite) Contract: 6 Months Rate: Competitive | Inside IR35 Clearance: BPSS Summer-Browning Associates is currently supporting our public sector client, who is seeking an experienced IT Service Manager for an initial 6-month contract. The ideal candidate will have … Strong experience in IT Service Management, Demand Management or Business Relationship Management. Experience managing and prioritising IT and digital service requests. Experience commissioning services through shared service providers or third-party suppliers. Good understanding of IT governance, investment approvals and assurance processes. Strong stakeholder management ...

Title: Client Service Delivery, Sr Manager Location: West Midlands (Birmingham) Salary: Competitive Career Level: CL6 Please note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent … work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO As a Team You will be part of the Service Delivery Team responsible for the end-to-end delivery of infrastructure and cloud services to our clients. Operating from our Birmingham UK office, the team ...

Service & Support Representative Location: Dundee (on site) Contract : Permanent/Full time Department: Service Helpdesk Reports to: Service Desk Team Lead About the role The Service & Support Representative provides first-line customer support and administrative assistance to customers, Engineers and the Technical Services team. The role … manages customer enquiries, coordinates service requests and maintains accurate records, ensuring incidents are handled efficiently while delivering an exceptional customer experience and meeting agreed service levels. The Opportunity As the first point of contact for customers, you will provide professional and timely support through telephone, email and customer ...