Period
to 22 September 2021

The table below provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the salaries offered in vacancies that have cited ServiceNow over the 6 months to 22 September 2021 with a comparison to the same period in the previous 2 years.

The figures below represent the IT labour market in general and are not representative of salaries within ServiceNow.

ServiceNow
England > East of England
6 months to
22 Sep 2021
Same period 2020 Same period 2019
Rank 165 125 219
Rank change year-on-year -40 +94 +76
Permanent jobs citing ServiceNow 66 12 57
As % of all permanent jobs advertised in the East of England 1.26% 0.60% 0.81%
As % of the Vendors category 2.88% 1.38% 1.70%
Number of salaries quoted 29 9 34
10th Percentile £29,400 £25,900 £27,000
25th Percentile £49,000 £27,500 £28,500
Median annual salary (50th Percentile) £60,000 £32,148 £29,000
Median % change year-on-year +86.64% +10.86% -17.14%
75th Percentile £87,500 £47,250 £36,813
90th Percentile " " £75,000
England median annual salary £55,000 £62,500 £55,000
% change year-on-year -12.00% +13.64% +15.79%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for knowledge or experience of vendor products and services advertised in the East of England.

All Vendors
East of England
Permanent vacancies with a requirement for knowledge or experience of vendor products and services 2,292 871 3,350
As % of all permanent IT jobs advertised in the East of England 43.82% 43.62% 47.74%
Number of salaries quoted 1,176 710 2,436
10th Percentile £26,250 £27,450 £25,750
25th Percentile £32,969 £34,000 £32,500
Median annual salary (50th Percentile) £45,000 £45,000 £45,000
75th Percentile £60,000 £58,750 £58,750
90th Percentile £71,250 £72,500 £68,375
England median annual salary £55,000 £55,000 £50,000
% change year-on-year - +10.00% -

ServiceNow
Job Vacancy Trend in the East of England

Job postings citing ServiceNow as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for ServiceNow in the East of England

ServiceNow
Salary Trend in the East of England

3-month moving average salary quoted in jobs citing ServiceNow in the East of England.

Salary trend for ServiceNow in the East of England

ServiceNow
Salary Histogram in the East of England

Salary distribution for jobs citing ServiceNow in the East of England over the 6 months to 22 September 2021.

Salary histogram for ServiceNow in the East of England

ServiceNow
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ServiceNow within the East of England region over the 6 months to 22 September 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire -38 31 £20,000 -33.33% 7
Hertfordshire -34 23 £85,000 - 11
Essex -3 11 £60,000 +52.58% 1
Bedfordshire - 1 - - 2
ServiceNow
England

For the 6 months to 22 September 2021, IT jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region with a requirement for ServiceNow.

1 38 (57.58%) ITIL
1 38 (57.58%) ITSM
2 27 (40.91%) Microsoft
3 26 (39.39%) Active Directory
3 26 (39.39%) Problem-Solving
4 25 (37.88%) Oracle
5 24 (36.36%) PowerShell
6 23 (34.85%) Microsoft Certification
7 22 (33.33%) Project Management
7 22 (33.33%) Mac OS
7 22 (33.33%) ITIL Foundation Certificate
8 10 (15.15%) Finance
8 10 (15.15%) Change Management
8 10 (15.15%) Tandem
8 10 (15.15%) Customer Requirements
9 9 (13.64%) Incident Management
10 8 (12.12%) Agile Software Development
10 8 (12.12%) Remedy
10 8 (12.12%) ITIL Certification
10 8 (12.12%) Service Management
11 7 (10.61%) Remedy ITSM
12 6 (9.09%) Strategic Roadmap
12 6 (9.09%) Social Skills
12 6 (9.09%) BMC
12 6 (9.09%) Java
13 5 (7.58%) Continuous Integration
13 5 (7.58%) Scrum
13 5 (7.58%) DevOps
14 4 (6.06%) Analytics
14 4 (6.06%) Confluence

ServiceNow
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (6.06%) Confluence
2 2 (3.03%) Apache Spark
3 1 (1.52%) Skype for Business
Applications
1 4 (6.06%) Microsoft Office
Business Applications
1 7 (10.61%) Remedy ITSM
Cloud Services
1 2 (3.03%) Amazon CloudWatch
1 2 (3.03%) Amazon EC2
1 2 (3.03%) Amazon EKS
1 2 (3.03%) Amazon EMR
1 2 (3.03%) Amazon Kinesis
1 2 (3.03%) Amazon S3
1 2 (3.03%) Amazon SageMaker
1 2 (3.03%) Amazon SQS
1 2 (3.03%) AWS
1 2 (3.03%) AWS CloudFormation
1 2 (3.03%) AWS CloudTrail
1 2 (3.03%) AWS Lambda
1 2 (3.03%) Azure
1 2 (3.03%) Azure Cosmos DB
1 2 (3.03%) Azure Data Factory
1 2 (3.03%) Azure Event Grid
1 2 (3.03%) Azure Machine Learning
1 2 (3.03%) Azure Service Bus
1 2 (3.03%) Azure Synapse Analytics
1 2 (3.03%) Serverless
Communications & Networking
1 3 (4.55%) VPN
2 2 (3.03%) ADSL
2 2 (3.03%) Cisco IPT
2 2 (3.03%) Internet
2 2 (3.03%) MPLS
3 1 (1.52%) HTTP
3 1 (1.52%) HTTPS
3 1 (1.52%) Intranet
3 1 (1.52%) Skype
3 1 (1.52%) SSH
Database & Business Intelligence
1 3 (4.55%) MySQL
1 3 (4.55%) Relational Database
2 2 (3.03%) Amazon Athena
2 2 (3.03%) Amazon DynamoDB
2 2 (3.03%) Amazon RDS
2 2 (3.03%) Amazon Redshift
2 2 (3.03%) Big Data
2 2 (3.03%) Data Lake
2 2 (3.03%) Electronic Patient Records
2 2 (3.03%) GIS
3 1 (1.52%) Data Warehouse
3 1 (1.52%) Power BI
3 1 (1.52%) SQL Server
Development Applications
1 4 (6.06%) JIRA
2 3 (4.55%) Cucumber
2 3 (4.55%) GitLab
2 3 (4.55%) Jenkins
2 3 (4.55%) Maven
3 2 (3.03%) kappa
4 1 (1.52%) Bitbucket
4 1 (1.52%) Git (software)
4 1 (1.52%) SQL Server Management Studio (SSMS)
4 1 (1.52%) Visual Studio
General
1 10 (15.15%) Finance
2 6 (9.09%) Social Skills
3 2 (3.03%) Analytical Skills
4 1 (1.52%) Banking
4 1 (1.52%) Front Office
4 1 (1.52%) Public Sector
4 1 (1.52%) Telecoms
Job Titles
1 13 (19.70%) Architect
2 12 (18.18%) Service Desk Specialist
2 12 (18.18%) Support Engineer
3 11 (16.67%) Desktop Support
4 10 (15.15%) Desktop Engineer
4 10 (15.15%) Desktop Support Engineer
5 8 (12.12%) Technical Architect
6 7 (10.61%) Analyst
6 7 (10.61%) Change Manager
6 7 (10.61%) Developer
6 7 (10.61%) Incident Manager
6 7 (10.61%) IT Change Manager
6 7 (10.61%) IT Manager
7 6 (9.09%) ServiceNow Developer
8 5 (7.58%) Business Analyst
8 5 (7.58%) Solutions Architect
9 3 (4.55%) Service Analyst
10 2 (3.03%) 1st Line Support
10 2 (3.03%) Applications Support
10 2 (3.03%) Support Specialist
Libraries, Frameworks & Software Standards
1 4 (6.06%) Web Services
1 4 (6.06%) XML
2 3 (4.55%) JSON
2 3 (4.55%) RabbitMQ
2 3 (4.55%) Spring
2 3 (4.55%) Spring Boot
3 2 (3.03%) AngularJS
3 2 (3.03%) CSS
3 2 (3.03%) HTML
3 2 (3.03%) Kafka
3 2 (3.03%) REST
3 2 (3.03%) SOAP
3 2 (3.03%) Twitter Bootstrap
4 1 (1.52%) Regular Expression
4 1 (1.52%) RESTful
Miscellaneous
1 10 (15.15%) Tandem
2 1 (1.52%) CMDB
2 1 (1.52%) Data Centre
2 1 (1.52%) User Experience
Operating Systems
1 22 (33.33%) Mac OS
2 4 (6.06%) Windows
3 2 (3.03%) Windows 10
3 2 (3.03%) Windows 7
4 1 (1.52%) Linux
4 1 (1.52%) Windows Server
4 1 (1.52%) Windows XP
Processes & Methodologies
1 38 (57.58%) ITIL
1 38 (57.58%) ITSM
2 26 (39.39%) Problem-Solving
3 22 (33.33%) Project Management
4 10 (15.15%) Change Management
4 10 (15.15%) Customer Requirements
5 9 (13.64%) Incident Management
6 8 (12.12%) Agile Software Development
6 8 (12.12%) Service Management
7 6 (9.09%) Strategic Roadmap
8 5 (7.58%) Continuous Integration
8 5 (7.58%) DevOps
8 5 (7.58%) Scrum
9 4 (6.06%) Analytics
9 4 (6.06%) Business Analysis
9 4 (6.06%) Presales
9 4 (6.06%) Service Delivery
10 3 (4.55%) Problem Management
10 3 (4.55%) Service Design
10 3 (4.55%) Tech Ops
Programming Languages
1 24 (36.36%) PowerShell
2 6 (9.09%) Java
3 3 (4.55%) Bash Shell
4 2 (3.03%) C#
4 2 (3.03%) JavaScript
4 2 (3.03%) Python
4 2 (3.03%) Scala
4 2 (3.03%) SQL
5 1 (1.52%) Groovy
5 1 (1.52%) Shell Script
5 1 (1.52%) T-SQL
Qualifications
1 23 (34.85%) Microsoft Certification
2 22 (33.33%) ITIL Foundation Certificate
3 8 (12.12%) ITIL Certification
4 3 (4.55%) SC Cleared
4 3 (4.55%) Security Cleared
5 2 (3.03%) (ISC)2 CCSP
5 2 (3.03%) AWS Certification
5 2 (3.03%) CCSP
5 2 (3.03%) Cisco Certification
5 2 (3.03%) CISSP
6 1 (1.52%) BPSS Clearance
Quality Assurance & Compliance
1 2 (3.03%) GRC
2 1 (1.52%) COBIT
2 1 (1.52%) GDPR
2 1 (1.52%) SLA
System Software
1 26 (39.39%) Active Directory
2 1 (1.52%) VirtualBox
2 1 (1.52%) VMware Infrastructure
Systems Management
1 3 (4.55%) Ansible
2 1 (1.52%) IBM BigFix
2 1 (1.52%) SCCM
Vendors
1 27 (40.91%) Microsoft
2 25 (37.88%) Oracle
3 8 (12.12%) Remedy
4 6 (9.09%) BMC
5 4 (6.06%) IBM
6 2 (3.03%) Citrix
6 2 (3.03%) Computacenter
6 2 (3.03%) Databricks
7 1 (1.52%) Atlassian
7 1 (1.52%) Salesforce.com
7 1 (1.52%) VMware