Period
to 22 November 2017

The median annual salary for a 3rd Line Support Analyst was £40,000 in advertised job vacancies in London during the 6 months to 22 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support Analyst
England > London
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 774 732 781
Rank change year-on-year -42 +49 -14
Permanent jobs requiring a 3rd Line Support Analyst 68 107 126
As % of all permanent IT jobs advertised in London 0.090% 0.14% 0.14%
As % of the Job Titles category 0.096% 0.15% 0.15%
Number of salaries quoted 66 100 109
London median annual salary £40,000 £38,250 £42,500
Median salary % change year-on-year +4.58% -10.00% +12.58%
10th Percentile £31,250 £31,250 £29,100
90th Percentile £48,750 £53,750 £57,500
England median annual salary £36,500 £36,250 £37,500
% change year-on-year +0.69% -3.33% +4.17%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 71111 73142 84412
% of permanent IT jobs with a recognized job title 94.36% 95.99% 96.01%
Number of salaries quoted 56006 63190 71627
London median annual salary £60,000 £57,500 £55,000
Median salary % change year-on-year +4.35% +4.55% +4.76%
10th Percentile £33,250 £32,500 £32,000
90th Percentile £90,000 £87,500 £85,000
England median annual salary £50,000 £47,500 £46,250
% change year-on-year +5.26% +2.70% +2.78%

3rd Line Support Analyst
Job Vacancy Trend in London

Job postings that featured 3rd Line Support Analyst in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for 3rd Line Support Analyst in London

3rd Line Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support Analyst in London.

Salary trend for 3rd Line Support Analyst in London

3rd Line Support Analyst
Salary Histogram in London

The salary distribution of IT jobs citing 3rd Line Support Analyst in London over the 6 months to 22 November 2017.

Salary histogram for 3rd Line Support Analyst in London

3rd Line Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support Analyst within the London region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -3 24 £45,000 +28.57% 1
West London +5 6 £37,500 - 1
East London -5 2 £42,500 +29.77%
3rd Line Support Analyst
England

3rd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 22 November 2017, 3rd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring 3rd Line Support Analyst in the job title.

1 38 (55.88%) Windows
1 38 (55.88%) Microsoft
2 34 (50.00%) Active Directory
2 34 (50.00%) VMware
3 29 (42.65%) SQL
4 25 (36.76%) Citrix
4 25 (36.76%) VMware Infrastructure
5 24 (35.29%) Microsoft Office
5 24 (35.29%) Windows Server
6 20 (29.41%) Finance
7 18 (26.47%) Windows Server 2008
8 17 (25.00%) Windows 7
9 15 (22.06%) Asset Management
10 14 (20.59%) Windows Server 2012
10 14 (20.59%) Front Office
10 14 (20.59%) IBM
11 13 (19.12%) Client/Server
11 13 (19.12%) SCCM
12 12 (17.65%) Virtual Desktop
12 12 (17.65%) IBM Mainframe
12 12 (17.65%) Office 365
12 12 (17.65%) MS Visio
12 12 (17.65%) MS Exchange
12 12 (17.65%) Unix
12 12 (17.65%) IBM Notes
12 12 (17.65%) Cisco
12 12 (17.65%) Lotus
12 12 (17.65%) Tivoli
12 12 (17.65%) Tivoli NetView
12 12 (17.65%) BMC PATROL

3rd Line Support Analyst Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (17.65%) IBM Notes
1 12 (17.65%) MS Exchange
2 7 (10.29%) SharePoint
3 6 (8.82%) Exchange Server 2013
4 3 (4.41%) Exchange Server 2010
5 2 (2.94%) Apache
5 2 (2.94%) Exchange Server 2007
5 2 (2.94%) Tomcat
5 2 (2.94%) WebSphere
6 1 (1.47%) IIS
6 1 (1.47%) Skype for Business
Applications
1 24 (35.29%) Microsoft Office
2 12 (17.65%) MS Visio
Business Applications
1 2 (2.94%) Dynamics CRM
1 2 (2.94%) Markit EDM
1 2 (2.94%) Oracle EBS
1 2 (2.94%) thinkFolio
Cloud Services
1 12 (17.65%) Office 365
2 9 (13.24%) Mimecast
3 2 (2.94%) Amazon AWS
3 2 (2.94%) Microsoft Azure
3 2 (2.94%) Yammer
4 1 (1.47%) Azure Active Directory
Communications & Networking
1 12 (17.65%) Firewall
2 11 (16.18%) DNS
3 9 (13.24%) TCP/IP
4 8 (11.76%) DHCP
4 8 (11.76%) SAN
5 7 (10.29%) LAN
5 7 (10.29%) VLAN
6 5 (7.35%) WAN
7 4 (5.88%) Remote Desktop
8 3 (4.41%) Internet
8 3 (4.41%) iSCSI
8 3 (4.41%) Skype
9 2 (2.94%) Unified Communications
9 2 (2.94%) VoIP
9 2 (2.94%) VPN
9 2 (2.94%) WebEx
10 1 (1.47%) Ethernet
10 1 (1.47%) Fibre Channel
10 1 (1.47%) ISDN
10 1 (1.47%) PBX
Database & Business Intelligence
1 4 (5.88%) SQL Server
2 2 (2.94%) MySQL
3 1 (1.47%) Data Warehouse
3 1 (1.47%) SQL Server 2005
3 1 (1.47%) SQL Server 2008
3 1 (1.47%) SQL Server 2012
General
1 20 (29.41%) Finance
2 14 (20.59%) Front Office
3 8 (11.76%) Law
4 7 (10.29%) Legal
5 3 (4.41%) Banking
6 2 (2.94%) Electronics
6 2 (2.94%) Manufacturing
6 2 (2.94%) Marketing
6 2 (2.94%) Retail
6 2 (2.94%) Telecoms
7 1 (1.47%) Financial Institution
Libraries, Frameworks & Software Standards
1 2 (2.94%) .NET
1 2 (2.94%) LAMP
2 1 (1.47%) .NET Framework
2 1 (1.47%) AngularJS
2 1 (1.47%) jQuery
2 1 (1.47%) Web Services
2 1 (1.47%) WSH
2 1 (1.47%) XML
Miscellaneous
1 13 (19.12%) Client/Server
2 12 (17.65%) AS400
2 12 (17.65%) IBM Mainframe
2 12 (17.65%) Mainframe
3 6 (8.82%) Clustering
4 5 (7.35%) Video Conferencing
5 3 (4.41%) Analytical Skills
6 2 (2.94%) CCTV
6 2 (2.94%) Data Centre
6 2 (2.94%) Derivative
6 2 (2.94%) Equity Derivative
6 2 (2.94%) Fixed Income
6 2 (2.94%) Replication
7 1 (1.47%) Computer Science
7 1 (1.47%) Fintech
7 1 (1.47%) HP Storage
7 1 (1.47%) iPad
7 1 (1.47%) PKI
7 1 (1.47%) User Experience
Operating Systems
1 38 (55.88%) Windows
2 24 (35.29%) Windows Server
3 18 (26.47%) Windows Server 2008
4 17 (25.00%) Windows 7
5 14 (20.59%) Windows Server 2012
6 12 (17.65%) OS/390
6 12 (17.65%) Unix
7 11 (16.18%) Windows 10
8 6 (8.82%) Linux
9 4 (5.88%) Windows 8
10 3 (4.41%) Mac OS
11 2 (2.94%) Red Hat Enterprise Linux
12 1 (1.47%) Debian
12 1 (1.47%) Mac OS X
12 1 (1.47%) Mac OS X Server
12 1 (1.47%) Ubuntu
12 1 (1.47%) Windows XP
Processes & Methodologies
1 15 (22.06%) Asset Management
2 10 (14.71%) ITIL
3 5 (7.35%) Disaster Recovery
4 4 (5.88%) Runbook
5 3 (4.41%) Break/Fix
5 3 (4.41%) Business Intelligence
5 3 (4.41%) Capacity Planning
5 3 (4.41%) Change Management
5 3 (4.41%) CRM
5 3 (4.41%) Desktop Virtualisation
5 3 (4.41%) DevOps
5 3 (4.41%) Migration
6 2 (2.94%) Agile Software Development
6 2 (2.94%) Digital Marketing
6 2 (2.94%) Fund Management
6 2 (2.94%) Investment Management
6 2 (2.94%) Patch Management
6 2 (2.94%) Programme Management
6 2 (2.94%) Wealth Management
7 1 (1.47%) Manual Testing
Programming Languages
1 29 (42.65%) SQL
2 6 (8.82%) PowerShell
3 2 (2.94%) AWK
3 2 (2.94%) Bash Shell
3 2 (2.94%) C
3 2 (2.94%) C#
3 2 (2.94%) JavaScript
3 2 (2.94%) sed
4 1 (1.47%) PL/SQL
4 1 (1.47%) Shell Script
4 1 (1.47%) VB
4 1 (1.47%) VBScript
Qualifications
1 4 (5.88%) Microsoft Certification
2 3 (4.41%) Degree
3 2 (2.94%) MCSA
4 1 (1.47%) Computer Science Degree
4 1 (1.47%) ITIL Foundation Certificate
4 1 (1.47%) MCP
Quality Assurance & Compliance
1 2 (2.94%) SLA
System Software
1 34 (50.00%) Active Directory
2 25 (36.76%) VMware Infrastructure
3 12 (17.65%) Virtual Desktop
4 11 (16.18%) XenApp
5 9 (13.24%) vSphere
6 7 (10.29%) XenDesktop
7 5 (7.35%) Hyper-V
8 4 (5.88%) Virtual Servers
9 3 (4.41%) VMware ESXi
10 2 (2.94%) NFS
11 1 (1.47%) Terminal Server
11 1 (1.47%) XenServer
Systems Management
1 13 (19.12%) SCCM
2 12 (17.65%) BMC PATROL
2 12 (17.65%) Tivoli
2 12 (17.65%) Tivoli NetView
3 7 (10.29%) Backup Exec
4 3 (4.41%) Microsoft Clustering
5 2 (2.94%) SCOM
5 2 (2.94%) Symantec Enterprise Vault
5 2 (2.94%) vMotion
6 1 (1.47%) Cisco CUCM
6 1 (1.47%) HP Data Protector
6 1 (1.47%) NetBackup
6 1 (1.47%) Norton AntiVirus
6 1 (1.47%) XenMobile
Vendors
1 38 (55.88%) Microsoft
2 34 (50.00%) VMware
3 25 (36.76%) Citrix
4 14 (20.59%) IBM
5 12 (17.65%) Cisco
5 12 (17.65%) Lotus
6 6 (8.82%) HP
6 6 (8.82%) iManage
7 5 (7.35%) Symantec
8 4 (5.88%) NetApp
8 4 (5.88%) Sophos
9 3 (4.41%) Bloomberg
9 3 (4.41%) Oracle
9 3 (4.41%) SAP
10 2 (2.94%) Avaya
10 2 (2.94%) EMC
10 2 (2.94%) FactSet
10 2 (2.94%) StatPro
10 2 (2.94%) Veeam
11 1 (1.47%) Workday