Period
to 23 October 2018

The median annual salary for a 3rd Line Support Analyst was £36,000 in advertised job vacancies in England during the 6 months to 23 October 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support Analyst
UK > England
6 months to
23 Oct 2018
Same period 2017 Same period 2016
Rank 965 925 941
Rank change year-on-year -40 +16 +38
Permanent jobs requiring a 3rd Line Support Analyst 161 233 301
As % of all permanent IT jobs advertised in England 0.10% 0.14% 0.17%
As % of the Job Titles category 0.11% 0.15% 0.17%
Number of salaries quoted 133 207 293
England median annual salary £36,000 £35,000 £35,000
Median salary % change year-on-year +2.86% - -0.36%
10th Percentile £26,500 £26,750 £27,500
90th Percentile £50,000 £47,500 £48,750
UK median annual salary £35,000 £35,000 £35,000

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 147,418 158,039 172,807
% of permanent IT jobs with a recognized job title 95.99% 95.91% 96.57%
Number of salaries quoted 119,728 127,531 146,134
England median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% +5.56%
10th Percentile £27,500 £27,500 £27,000
90th Percentile £82,500 £78,750 £77,500
UK median annual salary £50,000 £48,000 £47,500
% change year-on-year +4.17% +1.05% +5.56%

3rd Line Support Analyst
Job Vacancy Trend in England

Job postings that featured 3rd Line Support Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for 3rd Line Support Analyst in England

3rd Line Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support Analyst in England.

Salary trend for 3rd Line Support Analyst in England

3rd Line Support Analyst
Salary Histogram in England

The salary distribution of IT jobs citing 3rd Line Support Analyst in England over the 6 months to 23 October 2018.

Salary histogram for 3rd Line Support Analyst in England

3rd Line Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support Analyst within the England region over the 6 months to 23 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +25 62 £40,000 - 2
North of England +38 36 £28,500 -8.06% 4
South East -26 30 £32,500 -7.14% 2
Yorkshire +35 25 £29,750 +6.25% 3
Midlands -1 14 £38,750 +13.97%
North West -5 11 £28,125 -13.46% 1
West Midlands +23 10 £40,000 +17.65%
South West -30 10 £42,500 +21.43%
East of England +28 9 £29,250 -26.88% 1
East Midlands -7 4 £32,500 -5.11%
3rd Line Support Analyst
UK

3rd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 23 October 2018, 3rd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 3rd Line Support Analyst in the job title.

1 105 (65.22%) Windows
2 99 (61.49%) Microsoft
3 80 (49.69%) Active Directory
4 65 (40.37%) VMware
5 62 (38.51%) Windows Server
6 54 (33.54%) ITIL
7 51 (31.68%) MS Exchange
8 49 (30.43%) Office 365
9 46 (28.57%) Firewall
10 45 (27.95%) SQL
11 44 (27.33%) VMware Infrastructure
12 43 (26.71%) Windows Server 2008
13 40 (24.84%) Windows Server 2012
14 38 (23.60%) SQL Server
14 38 (23.60%) Finance
15 37 (22.98%) Microsoft Office
16 35 (21.74%) Microsoft Certification
17 30 (18.63%) Microsoft Azure
17 30 (18.63%) Citrix
17 30 (18.63%) SAN
18 28 (17.39%) WAN
18 28 (17.39%) DHCP
18 28 (17.39%) TCP/IP
18 28 (17.39%) LAN
19 27 (16.77%) Hyper-V
20 25 (15.53%) Windows Server 2003
21 23 (14.29%) Project Management
21 23 (14.29%) DNS
21 23 (14.29%) SLA
22 21 (13.04%) Cisco

3rd Line Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 51 (31.68%) MS Exchange
2 18 (11.18%) Exchange Server 2010
3 12 (7.45%) Exchange Server 2013
3 12 (7.45%) SharePoint
4 10 (6.21%) BizTalk Server
5 9 (5.59%) Skype for Business
6 8 (4.97%) IIS
7 1 (0.62%) Adobe Experience Manager
7 1 (0.62%) Apache
7 1 (0.62%) CMS
7 1 (0.62%) SharePoint 2013
7 1 (0.62%) Tomcat
7 1 (0.62%) WebSphere
7 1 (0.62%) WebSphere Application Server
Applications
1 37 (22.98%) Microsoft Office
2 8 (4.97%) Microsoft Excel
3 5 (3.11%) Microsoft PowerPoint
4 1 (0.62%) Acrobat
4 1 (0.62%) Microsoft Project
4 1 (0.62%) MS Visio
Business Applications
1 8 (4.97%) Infor SunSystems
1 8 (4.97%) ReMetrica
2 2 (1.24%) Magento
2 2 (1.24%) SAP Hybris
3 1 (0.62%) Dynamics AX
3 1 (0.62%) Elite 3E
3 1 (0.62%) Remedy ITSM
Cloud Services
1 49 (30.43%) Office 365
2 30 (18.63%) Microsoft Azure
3 8 (4.97%) Amazon AWS
4 3 (1.86%) Dropbox
5 1 (0.62%) Amazon EC2
5 1 (0.62%) Amazon S3
5 1 (0.62%) Azure Active Directory
5 1 (0.62%) Mimecast
5 1 (0.62%) Route 53
Communications & Networking
1 46 (28.57%) Firewall
2 30 (18.63%) SAN
3 28 (17.39%) DHCP
3 28 (17.39%) LAN
3 28 (17.39%) TCP/IP
3 28 (17.39%) WAN
4 23 (14.29%) DNS
5 19 (11.80%) VLAN
6 13 (8.07%) Network Security
6 13 (8.07%) Wireless
7 10 (6.21%) VoIP
7 10 (6.21%) WLAN
8 9 (5.59%) MPLS
9 8 (4.97%) Skype
10 7 (4.35%) IPsec
10 7 (4.35%) Remote Desktop
10 7 (4.35%) SSL
11 5 (3.11%) iSCSI
12 4 (2.48%) VPN
12 4 (2.48%) Wi-Fi
Database & Business Intelligence
1 38 (23.60%) SQL Server
2 3 (1.86%) MySQL
2 3 (1.86%) SQL Server 2008
3 2 (1.24%) Data Warehouse
3 2 (1.24%) RDBMS
3 2 (1.24%) Relational Database
3 2 (1.24%) SQL Server 2012
4 1 (0.62%) Amazon RDS
4 1 (0.62%) IDOL
4 1 (0.62%) SQL Server 2005
4 1 (0.62%) SQL Server 2016
4 1 (0.62%) SQL Server Integration Services
4 1 (0.62%) SQL Server Reporting Services
Development Applications
1 7 (4.35%) Visual Studio
2 5 (3.11%) Git (software)
2 5 (3.11%) SQL Server Management Studio (SSMS)
2 5 (3.11%) Team Foundation Server
2 5 (3.11%) Visual Studio Tools for Office
3 1 (0.62%) Visual Studio Team System
General
1 38 (23.60%) Finance
2 9 (5.59%) Front Office
2 9 (5.59%) Retail
3 6 (3.73%) Back Office
3 6 (3.73%) Manufacturing
4 4 (2.48%) Law
5 3 (1.86%) French Language
5 3 (1.86%) German Language
5 3 (1.86%) Russian Language
5 3 (1.86%) Spanish Language
6 2 (1.24%) Advertising
6 2 (1.24%) Automotive
6 2 (1.24%) Billing
6 2 (1.24%) Legal
6 2 (1.24%) Online Betting
7 1 (0.62%) Telecoms
Libraries, Frameworks & Software Standards
1 10 (6.21%) .NET
2 9 (5.59%) RabbitMQ
3 7 (4.35%) Web Services
4 5 (3.11%) ASP.NET
5 2 (1.24%) WCF
6 1 (0.62%) OLE
Miscellaneous
1 10 (6.21%) e-Learning
1 10 (6.21%) Replication
2 9 (5.59%) CMDB
2 9 (5.59%) Data Centre
3 7 (4.35%) Derivative
4 6 (3.73%) Analytical Skills
4 6 (3.73%) Self-Motivation
5 4 (2.48%) Clustering
5 4 (2.48%) Computer Science
5 4 (2.48%) Private Cloud
5 4 (2.48%) Virtual Team
6 3 (1.86%) Video Conferencing
7 2 (1.24%) CCTV
7 2 (1.24%) Life Science
7 2 (1.24%) Smart Meter
8 1 (0.62%) Digital Media
8 1 (0.62%) EPoS
8 1 (0.62%) Fintech
8 1 (0.62%) Management Information System
8 1 (0.62%) Mobile App
Operating Systems
1 105 (65.22%) Windows
2 62 (38.51%) Windows Server
3 43 (26.71%) Windows Server 2008
4 40 (24.84%) Windows Server 2012
5 25 (15.53%) Windows Server 2003
6 21 (13.04%) Windows 10
7 17 (10.56%) Linux
8 16 (9.94%) Windows 7
9 3 (1.86%) Android
9 3 (1.86%) CentOS
9 3 (1.86%) Windows 8
10 2 (1.24%) AIX
10 2 (1.24%) Unix
11 1 (0.62%) Apple iOS
11 1 (0.62%) Red Hat Enterprise Linux
Processes & Methodologies
1 54 (33.54%) ITIL
2 23 (14.29%) Project Management
3 18 (11.18%) Disaster Recovery
4 17 (10.56%) Change Control
5 16 (9.94%) Patch Management
5 16 (9.94%) Problem-Solving
6 15 (9.32%) Asset Management
7 14 (8.70%) Configuration Management
8 13 (8.07%) Supplier Management
9 12 (7.45%) Incident Management
10 11 (6.83%) Mobile Device Management
11 10 (6.21%) ITIL V3
11 10 (6.21%) ITSM
11 10 (6.21%) Service Management
11 10 (6.21%) Stakeholder Management
12 9 (5.59%) Infrastructure Engineering
12 9 (5.59%) Load Balancing
13 8 (4.97%) Business Continuity
13 8 (4.97%) Mentoring
13 8 (4.97%) Time Management
Programming Languages
1 45 (27.95%) SQL
2 16 (9.94%) PowerShell
3 7 (4.35%) C#
4 5 (3.11%) T-SQL
4 5 (3.11%) VBA
5 4 (2.48%) C
6 2 (1.24%) Bash Shell
6 2 (1.24%) Java
6 2 (1.24%) Shell Script
7 1 (0.62%) C++
7 1 (0.62%) PL/SQL
7 1 (0.62%) VB
Qualifications
1 35 (21.74%) Microsoft Certification
2 17 (10.56%) CCNA
2 17 (10.56%) Cisco Certification
3 15 (9.32%) MCP
4 13 (8.07%) Degree
4 13 (8.07%) MCSA
5 9 (5.59%) LPIC
5 9 (5.59%) MCSE
6 6 (3.73%) VMware Certified Professional (VCP)
7 3 (1.86%) Computer Science Degree
8 1 (0.62%) A+ Certification
8 1 (0.62%) AWS Certification
8 1 (0.62%) ITIL Certification
Quality Assurance & Compliance
1 23 (14.29%) SLA
2 10 (6.21%) QA
3 7 (4.35%) COBIT
3 7 (4.35%) ISO/IEC 27001
4 2 (1.24%) Data Quality
4 2 (1.24%) PMO
System Software
1 80 (49.69%) Active Directory
2 44 (27.33%) VMware Infrastructure
3 27 (16.77%) Hyper-V
4 13 (8.07%) VMware ESXi
5 10 (6.21%) vSphere
5 10 (6.21%) XenApp
6 9 (5.59%) XenDesktop
7 4 (2.48%) BitLocker
8 3 (1.86%) Terminal Server
9 2 (1.24%) Virtual Machines
10 1 (0.62%) DFS Replication
10 1 (0.62%) VMware Server
10 1 (0.62%) Xen
Systems Management
1 15 (9.32%) SCCM
2 6 (3.73%) WSUS
3 4 (2.48%) Backup Exec
4 3 (1.86%) Microsoft Intune
4 3 (1.86%) SCOM
5 2 (1.24%) AirWatch
5 2 (1.24%) Norton AntiVirus
6 1 (0.62%) HAProxy
6 1 (0.62%) Nagios
6 1 (0.62%) Puppet
6 1 (0.62%) Symantec Endpoint Protection
6 1 (0.62%) XenMobile
Vendors
1 99 (61.49%) Microsoft
2 65 (40.37%) VMware
3 30 (18.63%) Citrix
4 21 (13.04%) Cisco
5 11 (6.83%) HP
6 10 (6.21%) Apple
7 9 (5.59%) Ivanti
8 7 (4.35%) Avaya
9 6 (3.73%) NetApp
10 4 (2.48%) Aruba
10 4 (2.48%) Google
10 4 (2.48%) McAfee
10 4 (2.48%) Progress
11 3 (1.86%) ConnectWise
11 3 (1.86%) IBM
11 3 (1.86%) iManage
11 3 (1.86%) Oracle
11 3 (1.86%) Remedy
11 3 (1.86%) Salesforce.com
11 3 (1.86%) Symantec