Period
to 17 January 2018

The median annual salary for a 3rd Line Support Analyst was £37,500 in advertised job vacancies in England during the 6 months to 17 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support Analyst
UK > England
6 months to
17 Jan 2018
Same period 2017 Same period 2016
Rank 969 903 946
Rank change year-on-year -66 +43 -30
Permanent jobs requiring a 3rd Line Support Analyst 176 252 306
As % of all permanent IT jobs advertised in England 0.11% 0.15% 0.16%
As % of the Job Titles category 0.11% 0.16% 0.16%
Number of salaries quoted 167 245 282
England median annual salary £37,500 £37,500 £37,500
10th Percentile £26,750 £27,200 £25,775
90th Percentile £47,500 £47,500 £50,000
UK median annual salary £37,500 £37,500 £37,500

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 155,736 162,015 186,712
% of permanent IT jobs with a recognized job title 96.03% 96.48% 96.63%
Number of salaries quoted 127,478 135,899 157,582
England median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,250 £26,750
90th Percentile £80,000 £77,500 £76,250
UK median annual salary £50,000 £47,500 £45,550
% change year-on-year +5.26% +4.28% +1.22%

3rd Line Support Analyst
Job Vacancy Trend in England

Job postings that featured 3rd Line Support Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for 3rd Line Support Analyst in England

3rd Line Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support Analyst in England.

Salary trend for 3rd Line Support Analyst in England

3rd Line Support Analyst
Salary Histogram in England

The salary distribution of IT jobs citing 3rd Line Support Analyst in England over the 6 months to 17 January 2018.

Salary histogram for 3rd Line Support Analyst in England

3rd Line Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support Analyst within the England region over the 6 months to 17 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -13 63 £40,000 +3.90% 8
Midlands +12 37 £35,896 -4.28% 2
South East +4 35 £37,500 +5.63% 2
West Midlands -5 24 £36,792 -1.89% 2
South West +19 20 £35,000 +27.27%
East Midlands +33 13 £35,000 +7.69%
North of England -22 13 £27,500 -15.38% 3
East of England +19 10 £40,000 +23.08% 3
Yorkshire +15 7 £28,500 -12.31% 3
North West -25 4 £26,250 -12.50%
North East -14 2 £27,500 +25.00%
3rd Line Support Analyst
UK

3rd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 17 January 2018, 3rd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring 3rd Line Support Analyst in the job title.

1 105 (59.66%) Windows
2 96 (54.55%) Microsoft
3 83 (47.16%) Active Directory
4 71 (40.34%) Windows Server
5 68 (38.64%) VMware
6 63 (35.80%) ITIL
7 51 (28.98%) SQL
8 50 (28.41%) Citrix
8 50 (28.41%) VMware Infrastructure
9 47 (26.70%) SCCM
10 46 (26.14%) MS Exchange
11 41 (23.30%) LAN
11 41 (23.30%) SQL Server
12 39 (22.16%) Firewall
13 37 (21.02%) WAN
13 37 (21.02%) DNS
14 35 (19.89%) Windows Server 2008
14 35 (19.89%) Cisco
15 34 (19.32%) SAN
15 34 (19.32%) Microsoft Office
16 33 (18.75%) DHCP
16 33 (18.75%) Windows 7
17 32 (18.18%) Office 365
17 32 (18.18%) Windows Server 2012
18 28 (15.91%) PowerShell
18 28 (15.91%) Finance
19 27 (15.34%) VoIP
20 24 (13.64%) Windows 10
21 22 (12.50%) Linux
22 20 (11.36%) Microsoft Certification

3rd Line Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 46 (26.14%) MS Exchange
2 19 (10.80%) SharePoint
3 10 (5.68%) Exchange Server 2010
3 10 (5.68%) IIS
3 10 (5.68%) Skype for Business
4 7 (3.98%) Exchange Server 2007
4 7 (3.98%) IBM Notes
5 6 (3.41%) SharePoint Server
6 5 (2.84%) Exchange Server 2013
7 3 (1.70%) Umbraco
8 2 (1.14%) Apache
9 1 (0.57%) CMS
9 1 (0.57%) Tomcat
9 1 (0.57%) WebSphere
Applications
1 34 (19.32%) Microsoft Office
2 7 (3.98%) MS Visio
3 3 (1.70%) Microsoft Excel
Business Applications
1 4 (2.27%) Dynamics CRM
2 2 (1.14%) Markit EDM
2 2 (1.14%) thinkFolio
3 1 (0.57%) Oracle EBS
Cloud Services
1 32 (18.18%) Office 365
2 17 (9.66%) Microsoft Azure
3 13 (7.39%) Amazon AWS
4 12 (6.82%) Mimecast
5 3 (1.70%) AWS CloudFormation
5 3 (1.70%) IaaS
5 3 (1.70%) PaaS
5 3 (1.70%) SaaS
5 3 (1.70%) Virtual Private Cloud
6 2 (1.14%) Yammer
7 1 (0.57%) Azure Active Directory
Communications & Networking
1 41 (23.30%) LAN
2 39 (22.16%) Firewall
3 37 (21.02%) DNS
3 37 (21.02%) WAN
4 34 (19.32%) SAN
5 33 (18.75%) DHCP
6 27 (15.34%) VoIP
7 20 (11.36%) TCP/IP
8 16 (9.09%) VLAN
9 9 (5.11%) Skype
10 8 (4.55%) IPsec
10 8 (4.55%) SSL
11 7 (3.98%) Remote Desktop
12 6 (3.41%) Internet
12 6 (3.41%) VPN
13 4 (2.27%) Cisco IOS
13 4 (2.27%) Unified Communications
14 3 (1.70%) Cisco ASA
14 3 (1.70%) Kerberos
14 3 (1.70%) NAS
Database & Business Intelligence
1 41 (23.30%) SQL Server
2 9 (5.11%) MySQL
3 7 (3.98%) Data Warehouse
4 4 (2.27%) Amazon RDS
5 3 (1.70%) Big Data
5 3 (1.70%) Relational Database
5 3 (1.70%) SQL Server 2005
5 3 (1.70%) SQL Server 2008
5 3 (1.70%) SQL Server Reporting Services
6 2 (1.14%) Blockchain
7 1 (0.57%) SQL Server 2012
Development Applications
1 1 (0.57%) InstallShield
1 1 (0.57%) MSI
General
1 28 (15.91%) Finance
2 10 (5.68%) Law
3 9 (5.11%) Front Office
3 9 (5.11%) Legal
3 9 (5.11%) Telecoms
4 5 (2.84%) Retail
5 4 (2.27%) Banking
6 2 (1.14%) Electronics
6 2 (1.14%) Manufacturing
6 2 (1.14%) Marketing
Libraries, Frameworks & Software Standards
1 13 (7.39%) Software Packaging
2 7 (3.98%) .NET
3 6 (3.41%) J2EE
4 4 (2.27%) XML
5 3 (1.70%) HTML
6 2 (1.14%) LAMP
7 1 (0.57%) COM
7 1 (0.57%) Kafka
7 1 (0.57%) Web Services
7 1 (0.57%) WSH
Miscellaneous
1 12 (6.82%) Analytical Skills
2 9 (5.11%) Client/Server
2 9 (5.11%) Driving Licence
3 8 (4.55%) AS400
3 8 (4.55%) Computer Science
4 7 (3.98%) Clustering
4 7 (3.98%) IBM Mainframe
4 7 (3.98%) Linux Command Line
4 7 (3.98%) Mainframe
5 6 (3.41%) Enterprise Storage
5 6 (3.41%) PKI
6 4 (2.27%) Data Centre
6 4 (2.27%) Management Information System
6 4 (2.27%) Video Conferencing
7 3 (1.70%) BYOD
7 3 (1.70%) Greenfield Project
8 2 (1.14%) Derivative
8 2 (1.14%) Equity Derivative
8 2 (1.14%) Fixed Income
8 2 (1.14%) HP Storage
Operating Systems
1 105 (59.66%) Windows
2 71 (40.34%) Windows Server
3 35 (19.89%) Windows Server 2008
4 33 (18.75%) Windows 7
5 32 (18.18%) Windows Server 2012
6 24 (13.64%) Windows 10
7 22 (12.50%) Linux
8 14 (7.95%) Windows 8
9 12 (6.82%) Unix
10 11 (6.25%) Mac OS X
11 9 (5.11%) Windows Server 2003
12 7 (3.98%) OS/390
13 6 (3.41%) Red Hat Enterprise Linux
14 3 (1.70%) Apple iOS
15 1 (0.57%) AIX
15 1 (0.57%) Android
15 1 (0.57%) CentOS
15 1 (0.57%) Debian
15 1 (0.57%) Ubuntu
15 1 (0.57%) Windows XP
Processes & Methodologies
1 63 (35.80%) ITIL
2 15 (8.52%) Disaster Recovery
3 13 (7.39%) Application Virtualisation
3 13 (7.39%) Compatibility Testing
3 13 (7.39%) Software Distribution
3 13 (7.39%) Workload Management
4 10 (5.68%) Asset Management
4 10 (5.68%) Business Continuity
4 10 (5.68%) Mentoring
4 10 (5.68%) Project Management
4 10 (5.68%) Root Cause Analysis
5 9 (5.11%) Business Intelligence
5 9 (5.11%) IT Strategy
5 9 (5.11%) PRINCE2
5 9 (5.11%) Service Delivery
5 9 (5.11%) Stakeholder Management
6 8 (4.55%) Business Continuity Planning
6 8 (4.55%) Contingency Planning
6 8 (4.55%) Network Design
6 8 (4.55%) Translating Business Requirements
Programming Languages
1 51 (28.98%) SQL
2 28 (15.91%) PowerShell
3 13 (7.39%) C#
4 10 (5.68%) PL/SQL
5 9 (5.11%) Java
6 5 (2.84%) VB.NET
7 4 (2.27%) JavaScript
8 3 (1.70%) Python
8 3 (1.70%) Shell Script
9 2 (1.14%) T-SQL
9 2 (1.14%) VB
9 2 (1.14%) VBScript
10 1 (0.57%) AWK
10 1 (0.57%) Bash Shell
10 1 (0.57%) C
10 1 (0.57%) Perl
10 1 (0.57%) PHP
10 1 (0.57%) sed
10 1 (0.57%) VBA
Qualifications
1 20 (11.36%) Microsoft Certification
2 19 (10.80%) CCNA
2 19 (10.80%) Cisco Certification
3 18 (10.23%) Degree
4 15 (8.52%) MCSE
4 15 (8.52%) Security Cleared
5 8 (4.55%) ITIL Foundation Certificate
6 6 (3.41%) MCP
6 6 (3.41%) MCSA
7 3 (1.70%) HND
7 3 (1.70%) ITIL Certification
8 2 (1.14%) CCNP
8 2 (1.14%) Computer Science Degree
8 2 (1.14%) SC Cleared
8 2 (1.14%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 11 (6.25%) SLA
2 10 (5.68%) ISO/IEC 27001
3 8 (4.55%) COBIT
4 1 (0.57%) QA
System Software
1 83 (47.16%) Active Directory
2 50 (28.41%) VMware Infrastructure
3 16 (9.09%) vSphere
4 15 (8.52%) Hyper-V
5 14 (7.95%) Microsoft App-V
5 14 (7.95%) XenApp
6 12 (6.82%) VMware ESXi
7 9 (5.11%) XenDesktop
8 7 (3.98%) Virtual Desktop
9 4 (2.27%) Virtual Servers
10 3 (1.70%) XenServer
11 2 (1.14%) Terminal Server
12 1 (0.57%) DFS Replication
12 1 (0.57%) ISA Server
12 1 (0.57%) NFS
Systems Management
1 47 (26.70%) SCCM
2 11 (6.25%) Backup Exec
3 9 (5.11%) Puppet
3 9 (5.11%) SCOM
4 7 (3.98%) BMC PATROL
4 7 (3.98%) Tivoli
4 7 (3.98%) Tivoli NetView
5 6 (3.41%) Opscode Chef
6 3 (1.70%) Terraform
6 3 (1.70%) XenMobile
7 2 (1.14%) Microsoft Clustering
7 2 (1.14%) Microsoft Data Protection Manager
7 2 (1.14%) ServiceCenter
7 2 (1.14%) Symantec Enterprise Vault
8 1 (0.57%) Cisco CUCM
8 1 (0.57%) NetBackup
8 1 (0.57%) Norton AntiVirus
8 1 (0.57%) Opsview
8 1 (0.57%) Systems Management Server (SMS)
8 1 (0.57%) vMotion
Vendors
1 96 (54.55%) Microsoft
2 68 (38.64%) VMware
3 50 (28.41%) Citrix
4 35 (19.89%) Cisco
5 17 (9.66%) HP
6 12 (6.82%) Oracle
7 11 (6.25%) Sophos
8 9 (5.11%) SAP
9 8 (4.55%) Avaya
9 8 (4.55%) IBM
9 8 (4.55%) NetApp
10 7 (3.98%) iManage
10 7 (3.98%) Lotus
10 7 (3.98%) Veeam
10 7 (3.98%) Workday
11 6 (3.41%) Extreme Networks
11 6 (3.41%) Palo Alto
12 5 (2.84%) Dell
12 5 (2.84%) Red Hat
13 4 (2.27%) CommVault