Period
to 11 December 2017

The median annual salary for a 3rd Line Support Analyst was £36,792 in advertised job vacancies in England during the 6 months to 11 December 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support Analyst
UK > England
6 months to
11 Dec 2017
Same period 2016 Same period 2015
Rank 943 911 975
Rank change year-on-year -32 +64 -66
Permanent jobs requiring a 3rd Line Support Analyst 213 275 309
As % of all permanent IT jobs advertised in England 0.13% 0.16% 0.15%
As % of the Job Titles category 0.13% 0.16% 0.16%
Number of salaries quoted 195 266 294
England median annual salary £36,792 £37,250 £37,500
Median salary % change year-on-year -1.23% -0.67% +5.63%
10th Percentile £26,850 £27,500 £26,250
90th Percentile £47,500 £48,750 £48,750
UK median annual salary £35,000 £37,250 £37,500
% change year-on-year -6.04% -0.67% +5.63%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 161316 168456 195963
% of permanent IT jobs with a recognized job title 95.87% 96.53% 96.57%
Number of salaries quoted 130836 141806 165008
England median annual salary £50,000 £47,500 £47,000
Median salary % change year-on-year +5.26% +1.06% +4.44%
10th Percentile £27,500 £27,375 £26,500
90th Percentile £80,000 £77,500 £76,250
UK median annual salary £48,500 £47,500 £45,000
% change year-on-year +2.11% +5.56% -

3rd Line Support Analyst
Job Vacancy Trend in England

Job postings that featured 3rd Line Support Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for 3rd Line Support Analyst in England

3rd Line Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support Analyst in England.

Salary trend for 3rd Line Support Analyst in England

3rd Line Support Analyst
Salary Histogram in England

The salary distribution of IT jobs citing 3rd Line Support Analyst in England over the 6 months to 11 December 2017.

Salary histogram for 3rd Line Support Analyst in England

3rd Line Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support Analyst within the England region over the 6 months to 11 December 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -36 74 £40,000 +3.90% 2
South East +26 51 £37,500 +7.14% 2
Midlands +6 37 £36,792 -1.89% 1
South West +32 31 £35,000 -
West Midlands -3 25 £36,792 -1.89% 1
North of England -28 15 £27,250 -16.15% 3
East Midlands +34 12 £37,500 +15.38%
North West -22 10 £26,500 -15.87% 2
East of England -3 7 £43,250 +33.08% 1
Yorkshire -5 5 £28,500 -16.18% 1
3rd Line Support Analyst
UK

3rd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 11 December 2017, 3rd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring 3rd Line Support Analyst in the job title.

1 126 (59.15%) Windows
2 120 (56.34%) Microsoft
3 102 (47.89%) Active Directory
4 92 (43.19%) VMware
5 90 (42.25%) Windows Server
6 74 (34.74%) ITIL
7 69 (32.39%) Citrix
8 64 (30.05%) VMware Infrastructure
9 58 (27.23%) SCCM
10 55 (25.82%) SQL
10 55 (25.82%) MS Exchange
11 52 (24.41%) Windows Server 2008
12 51 (23.94%) SQL Server
13 48 (22.54%) LAN
14 47 (22.07%) Windows Server 2012
15 46 (21.60%) Firewall
16 44 (20.66%) Cisco
16 44 (20.66%) WAN
17 43 (20.19%) Windows 7
18 40 (18.78%) Microsoft Office
18 40 (18.78%) SAN
19 36 (16.90%) DNS
19 36 (16.90%) PowerShell
20 34 (15.96%) Office 365
21 33 (15.49%) DHCP
22 30 (14.08%) VoIP
22 30 (14.08%) Linux
22 30 (14.08%) Microsoft Certification
22 30 (14.08%) Finance
22 30 (14.08%) Windows 10

3rd Line Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 55 (25.82%) MS Exchange
2 27 (12.68%) SharePoint
3 13 (6.10%) Exchange Server 2010
3 13 (6.10%) Skype for Business
4 11 (5.16%) IBM Notes
5 10 (4.69%) SharePoint Server
6 8 (3.76%) Exchange Server 2007
6 8 (3.76%) IIS
7 6 (2.82%) Exchange Server 2013
8 5 (2.35%) Apache
8 5 (2.35%) Tomcat
9 4 (1.88%) CMS
10 3 (1.41%) Umbraco
11 2 (0.94%) WebSphere
Applications
1 40 (18.78%) Microsoft Office
2 11 (5.16%) MS Visio
3 3 (1.41%) Microsoft Excel
Business Applications
1 6 (2.82%) Dynamics CRM
2 2 (0.94%) Markit EDM
2 2 (0.94%) Oracle EBS
2 2 (0.94%) thinkFolio
Cloud Services
1 34 (15.96%) Office 365
2 19 (8.92%) Microsoft Azure
3 16 (7.51%) Amazon AWS
4 12 (5.63%) Mimecast
5 6 (2.82%) IaaS
5 6 (2.82%) SaaS
6 5 (2.35%) AWS CloudFormation
6 5 (2.35%) PaaS
6 5 (2.35%) Virtual Private Cloud
7 2 (0.94%) Yammer
8 1 (0.47%) Azure Active Directory
Communications & Networking
1 48 (22.54%) LAN
2 46 (21.60%) Firewall
3 44 (20.66%) WAN
4 40 (18.78%) SAN
5 36 (16.90%) DNS
6 33 (15.49%) DHCP
7 30 (14.08%) VoIP
8 22 (10.33%) TCP/IP
9 18 (8.45%) VLAN
10 12 (5.63%) Skype
11 8 (3.76%) IPsec
11 8 (3.76%) NAS
11 8 (3.76%) SSL
12 7 (3.29%) Cisco ASA
12 7 (3.29%) Cisco IOS
12 7 (3.29%) Remote Desktop
13 6 (2.82%) PBX
13 6 (2.82%) VPN
14 5 (2.35%) LDAP
14 5 (2.35%) PSTN
Database & Business Intelligence
1 51 (23.94%) SQL Server
2 12 (5.63%) MySQL
3 7 (3.29%) Data Warehouse
4 5 (2.35%) SQL Server 2005
4 5 (2.35%) SQL Server 2008
5 3 (1.41%) Amazon RDS
5 3 (1.41%) Big Data
5 3 (1.41%) Relational Database
5 3 (1.41%) SQL Server Reporting Services
6 2 (0.94%) Blockchain
7 1 (0.47%) SQL Server 2012
Development Applications
1 3 (1.41%) InstallShield
1 3 (1.41%) MSI
General
1 30 (14.08%) Finance
2 13 (6.10%) Front Office
3 9 (4.23%) Law
3 9 (4.23%) Legal
3 9 (4.23%) Telecoms
4 6 (2.82%) Retail
5 5 (2.35%) Banking
5 5 (2.35%) Manufacturing
6 2 (0.94%) Electronics
6 2 (0.94%) Marketing
7 1 (0.47%) Advertising
7 1 (0.47%) Financial Institution
Libraries, Frameworks & Software Standards
1 19 (8.92%) Software Packaging
2 6 (2.82%) HTML
3 5 (2.35%) .NET
4 3 (1.41%) J2EE
4 3 (1.41%) ODBC
4 3 (1.41%) XML
5 2 (0.94%) LAMP
5 2 (0.94%) Web Services
6 1 (0.47%) .NET Framework
6 1 (0.47%) AngularJS
6 1 (0.47%) jQuery
6 1 (0.47%) Middleware
6 1 (0.47%) WSH
Miscellaneous
1 14 (6.57%) Analytical Skills
2 13 (6.10%) Client/Server
3 12 (5.63%) AS400
4 11 (5.16%) IBM Mainframe
4 11 (5.16%) Mainframe
5 10 (4.69%) Driving Licence
6 8 (3.76%) Data Centre
7 7 (3.29%) Clustering
7 7 (3.29%) PKI
8 6 (2.82%) Linux Command Line
9 5 (2.35%) BYOD
9 5 (2.35%) Enterprise Storage
9 5 (2.35%) Greenfield Project
9 5 (2.35%) Video Conferencing
10 3 (1.41%) Computer Science
10 3 (1.41%) Life Science
11 2 (0.94%) CCTV
11 2 (0.94%) Derivative
11 2 (0.94%) Equity Derivative
11 2 (0.94%) Replication
Operating Systems
1 126 (59.15%) Windows
2 90 (42.25%) Windows Server
3 52 (24.41%) Windows Server 2008
4 47 (22.07%) Windows Server 2012
5 43 (20.19%) Windows 7
6 30 (14.08%) Linux
6 30 (14.08%) Windows 10
7 22 (10.33%) Windows 8
8 15 (7.04%) Mac OS X
8 15 (7.04%) Unix
9 11 (5.16%) OS/390
10 9 (4.23%) Windows Server 2003
11 7 (3.29%) Red Hat Enterprise Linux
12 5 (2.35%) AIX
12 5 (2.35%) CentOS
13 3 (1.41%) Apple iOS
13 3 (1.41%) Mac OS
14 1 (0.47%) Android
14 1 (0.47%) Mac OS X Server
14 1 (0.47%) Windows XP
Processes & Methodologies
1 74 (34.74%) ITIL
2 18 (8.45%) Application Virtualisation
2 18 (8.45%) Compatibility Testing
2 18 (8.45%) Software Distribution
2 18 (8.45%) Workload Management
3 17 (7.98%) Disaster Recovery
4 15 (7.04%) Mentoring
4 15 (7.04%) Project Management
5 14 (6.57%) Asset Management
6 10 (4.69%) Business Continuity
6 10 (4.69%) IT Strategy
7 9 (4.23%) Business Intelligence
7 9 (4.23%) Configuration Management
7 9 (4.23%) DevOps
7 9 (4.23%) Patch Management
7 9 (4.23%) PRINCE2
7 9 (4.23%) Problem Management
7 9 (4.23%) Stakeholder Management
8 8 (3.76%) BCP
8 8 (3.76%) CRM
Programming Languages
1 55 (25.82%) SQL
2 36 (16.90%) PowerShell
3 10 (4.69%) C#
3 10 (4.69%) PL/SQL
4 9 (4.23%) Shell Script
5 6 (2.82%) Java
6 5 (2.35%) Bash Shell
6 5 (2.35%) JavaScript
7 4 (1.88%) Python
7 4 (1.88%) VBScript
8 3 (1.41%) Korn
9 2 (0.94%) AWK
9 2 (0.94%) C
9 2 (0.94%) sed
9 2 (0.94%) VB.NET
10 1 (0.47%) C++
10 1 (0.47%) T-SQL
10 1 (0.47%) VB
10 1 (0.47%) VBA
Qualifications
1 30 (14.08%) Microsoft Certification
2 24 (11.27%) CCNA
2 24 (11.27%) Cisco Certification
3 21 (9.86%) MCSE
4 19 (8.92%) Security Cleared
5 17 (7.98%) Degree
6 11 (5.16%) MCSA
7 8 (3.76%) ITIL Foundation Certificate
8 6 (2.82%) MCP
8 6 (2.82%) VMware Certified Professional (VCP)
9 3 (1.41%) HND
9 3 (1.41%) ITIL Certification
10 1 (0.47%) CCA
10 1 (0.47%) CCAA
10 1 (0.47%) CCNP
10 1 (0.47%) Citrix Certification
10 1 (0.47%) HP AIS
10 1 (0.47%) MCITP
10 1 (0.47%) MCTS
10 1 (0.47%) Network+ Certification
Quality Assurance & Compliance
1 12 (5.63%) SLA
2 9 (4.23%) ISO/IEC 27001
3 8 (3.76%) COBIT
4 1 (0.47%) QA
System Software
1 102 (47.89%) Active Directory
2 64 (30.05%) VMware Infrastructure
3 21 (9.86%) Microsoft App-V
4 19 (8.92%) vSphere
5 17 (7.98%) Hyper-V
6 16 (7.51%) XenApp
7 13 (6.10%) VMware ESXi
8 11 (5.16%) Virtual Desktop
9 8 (3.76%) XenDesktop
10 4 (1.88%) Virtual Servers
11 3 (1.41%) Samba
12 2 (0.94%) NFS
12 2 (0.94%) Terminal Server
12 2 (0.94%) XenServer
13 1 (0.47%) DFS Replication
13 1 (0.47%) ISA Server
Systems Management
1 58 (27.23%) SCCM
2 13 (6.10%) Backup Exec
3 11 (5.16%) BMC PATROL
3 11 (5.16%) Puppet
3 11 (5.16%) Tivoli
3 11 (5.16%) Tivoli NetView
4 10 (4.69%) SCOM
5 6 (2.82%) Opscode Chef
6 5 (2.35%) Terraform
7 3 (1.41%) Microsoft Clustering
7 3 (1.41%) Symantec Enterprise Vault
8 2 (0.94%) Cisco CUCM
8 2 (0.94%) Microsoft Data Protection Manager
8 2 (0.94%) Systems Management Server (SMS)
8 2 (0.94%) vMotion
8 2 (0.94%) XenMobile
9 1 (0.47%) NetBackup
9 1 (0.47%) Norton AntiVirus
9 1 (0.47%) ServiceCenter
9 1 (0.47%) WSUS
Vendors
1 120 (56.34%) Microsoft
2 92 (43.19%) VMware
3 69 (32.39%) Citrix
4 44 (20.66%) Cisco
5 18 (8.45%) HP
6 14 (6.57%) Oracle
7 13 (6.10%) Avaya
7 13 (6.10%) IBM
8 11 (5.16%) Lotus
9 10 (4.69%) Extreme Networks
9 10 (4.69%) Palo Alto
9 10 (4.69%) Sophos
10 9 (4.23%) NetApp
10 9 (4.23%) Red Hat
10 9 (4.23%) SAP
11 7 (3.29%) iManage
11 7 (3.29%) Workday
12 6 (2.82%) Apple
12 6 (2.82%) Symantec
13 5 (2.35%) Veeam