Period
to 24 July 2017

The median annual salary for a 3rd Line Support Analyst was £35,000 in advertised job vacancies in England during the 6 months to 24 July 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support Analyst
UK > England
6 months to
24 Jul 2017
Same period 2016 Same period 2015
Rank 896 881 964
Rank change year-on-year -15 +83 -31
Permanent jobs requiring a 3rd Line Support Analyst 250 372 337
As % of all permanent IT jobs advertised in England 0.15% 0.20% 0.16%
As % of the Job Titles category 0.16% 0.20% 0.17%
Number of salaries quoted 212 358 316
England median annual salary £35,000 £35,000 £35,000
10th Percentile £26,250 £27,500 £27,500
90th Percentile £45,000 £49,500 £51,000
UK median annual salary £35,000 £35,000 £35,000

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
England
Permanent job vacancies with a job title containing a recognized job role 160291 183917 202207
As % of all permanent IT job vacancies advertised in England 95.99% 96.54% 96.60%
Number of salaries quoted 131332 156269 167596
England median annual salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.56% -
10th Percentile £27,500 £26,750 £26,250
90th Percentile £78,750 £77,500 £75,000
UK median annual salary £47,500 £47,500 £45,000
% change year-on-year - +5.56% -

3rd Line Support Analyst
Job Vacancy Trend in England

Job postings that featured 3rd Line Support Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for 3rd Line Support Analyst in England

3rd Line Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support Analyst in England.

Salary trend for 3rd Line Support Analyst in England

3rd Line Support Analyst
Salary Histogram in England

The salary distribution of IT jobs citing 3rd Line Support Analyst in England over the 6 months to 24 July 2017.

Salary histogram for 3rd Line Support Analyst in England

3rd Line Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support Analyst within the England region over the 6 months to 24 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +10 71 £37,500 - 1
South East +30 61 £32,576 -10.75% 4
North of England 0 55 £32,500 -7.14%
North West -26 39 £32,500 -7.14%
South West +31 29 £35,000 -30.00%
West Midlands +10 22 £33,000 -5.71%
Midlands +8 22 £33,000 -5.71%
Yorkshire +19 15 £32,250 -0.77%
East of England -9 12 £40,000 +33.33%
North East - 1 £31,000 -
3rd Line Support Analyst
UK

3rd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 24 July 2017, 3rd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring 3rd Line Support Analyst in the job title.

1 162 (64.80%) Windows
2 160 (64.00%) Active Directory
3 151 (60.40%) Microsoft
4 121 (48.40%) VMware
5 106 (42.40%) Windows Server
6 92 (36.80%) ITIL
7 76 (30.40%) Windows Server 2008
8 70 (28.00%) Firewall
9 65 (26.00%) SQL
10 64 (25.60%) MS Exchange
11 63 (25.20%) Windows Server 2012
12 61 (24.40%) Citrix
13 60 (24.00%) Cisco
14 58 (23.20%) LAN
14 58 (23.20%) SCCM
14 58 (23.20%) VMware Infrastructure
15 55 (22.00%) SAN
16 53 (21.20%) WAN
17 52 (20.80%) Office 365
18 45 (18.00%) DNS
19 44 (17.60%) PowerShell
20 43 (17.20%) DHCP
21 40 (16.00%) Hyper-V
22 37 (14.80%) TCP/IP
22 37 (14.80%) Linux
23 35 (14.00%) Microsoft Certification
24 34 (13.60%) IIS
25 32 (12.80%) Windows 7
25 32 (12.80%) SQL Server
25 32 (12.80%) SLA

3rd Line Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 64 (25.60%) MS Exchange
2 34 (13.60%) IIS
3 25 (10.00%) Exchange Server 2010
3 25 (10.00%) SharePoint
4 14 (5.60%) Skype for Business
5 9 (3.60%) Apache
5 9 (3.60%) Exchange Server 2007
5 9 (3.60%) Tomcat
6 8 (3.20%) IBM Notes
7 7 (2.80%) Exchange Server 2013
8 6 (2.40%) CMS
9 5 (2.00%) Confluence
9 5 (2.00%) SharePoint Server
10 1 (0.40%) Blackberry Enterprise Server
10 1 (0.40%) WebSphere
Applications
1 31 (12.40%) Microsoft Office
2 8 (3.20%) MS Visio
Business Applications
1 2 (0.80%) Dynamics CRM
2 1 (0.40%) Dynamics NAV
2 1 (0.40%) Oracle EBS
Cloud Services
1 52 (20.80%) Office 365
2 30 (12.00%) Microsoft Azure
3 23 (9.20%) SaaS
4 12 (4.80%) Amazon AWS
5 11 (4.40%) IaaS
6 8 (3.20%) PaaS
6 8 (3.20%) Virtual Private Cloud
7 5 (2.00%) OneDrive
8 4 (1.60%) AWS CloudFormation
8 4 (1.60%) Azure Active Directory
9 2 (0.80%) Dropbox
10 1 (0.40%) Dynamics 365
Communications & Networking
1 70 (28.00%) Firewall
2 58 (23.20%) LAN
3 55 (22.00%) SAN
4 53 (21.20%) WAN
5 45 (18.00%) DNS
6 43 (17.20%) DHCP
7 37 (14.80%) TCP/IP
8 25 (10.00%) NAS
9 23 (9.20%) VLAN
10 16 (6.40%) VoIP
11 12 (4.80%) Cisco ASA
12 11 (4.40%) Skype
13 9 (3.60%) PBX
14 8 (3.20%) LDAP
14 8 (3.20%) PSTN
15 7 (2.80%) Wi-Fi
16 6 (2.40%) VPN
17 5 (2.00%) Cisco IOS
17 5 (2.00%) Remote Desktop
18 4 (1.60%) Cisco Wireless
Database & Business Intelligence
1 32 (12.80%) SQL Server
2 13 (5.20%) SQL Server 2008
3 12 (4.80%) SQL Server 2005
4 4 (1.60%) MySQL
5 3 (1.20%) Crystal Reports
6 1 (0.40%) SQL Server 2012
Development Applications
1 5 (2.00%) JIRA
2 2 (0.80%) InstallShield
2 2 (0.80%) MSI
General
1 27 (10.80%) Finance
2 9 (3.60%) Manufacturing
3 8 (3.20%) Front Office
4 6 (2.40%) Retail
5 4 (1.60%) Banking
5 4 (1.60%) Law
6 2 (0.80%) Financial Institution
6 2 (0.80%) Legal
7 1 (0.40%) Advertising
7 1 (0.40%) Marketing
7 1 (0.40%) Telecoms
Libraries, Frameworks & Software Standards
1 10 (4.00%) Software Packaging
2 7 (2.80%) .NET
3 6 (2.40%) HTML
3 6 (2.40%) Web Services
4 3 (1.20%) Middleware
4 3 (1.20%) ODBC
5 2 (0.80%) JSP
6 1 (0.40%) .NET Framework
6 1 (0.40%) AngularJS
6 1 (0.40%) COM
6 1 (0.40%) Flash
6 1 (0.40%) jQuery
6 1 (0.40%) LAMP
6 1 (0.40%) XML
Miscellaneous
1 17 (6.80%) Clustering
2 14 (5.60%) Analytical Skills
3 9 (3.60%) Data Centre
4 8 (3.20%) AS400
4 8 (3.20%) BYOD
4 8 (3.20%) Client/Server
4 8 (3.20%) Greenfield Project
4 8 (3.20%) IBM Mainframe
4 8 (3.20%) Life Science
4 8 (3.20%) Mainframe
4 8 (3.20%) PKI
5 5 (2.00%) Management Information System
5 5 (2.00%) Video Conferencing
6 4 (1.60%) Driving Licence
7 3 (1.20%) iPad
8 2 (0.80%) Blackberry
8 2 (0.80%) Computer Science
8 2 (0.80%) Enterprise Software
8 2 (0.80%) Replication
9 1 (0.40%) CCTV
Operating Systems
1 162 (64.80%) Windows
2 106 (42.40%) Windows Server
3 76 (30.40%) Windows Server 2008
4 63 (25.20%) Windows Server 2012
5 37 (14.80%) Linux
6 32 (12.80%) Windows 7
7 17 (6.80%) Windows 10
8 15 (6.00%) Unix
9 14 (5.60%) Windows 8
10 13 (5.20%) AIX
11 12 (4.80%) CentOS
12 11 (4.40%) Mac OS X
13 8 (3.20%) OS/390
14 7 (2.80%) Android
14 7 (2.80%) Windows Server 2003
15 3 (1.20%) Mac OS
16 1 (0.40%) Mac OS X Server
16 1 (0.40%) Red Hat Enterprise Linux
16 1 (0.40%) Windows XP
Processes & Methodologies
1 92 (36.80%) ITIL
2 22 (8.80%) Mentoring
2 22 (8.80%) Project Management
3 16 (6.40%) Problem Management
4 14 (5.60%) Change Management
4 14 (5.60%) Kalman Filter
5 12 (4.80%) Email Filtering
6 11 (4.40%) Configuration Management
6 11 (4.40%) Migration
6 11 (4.40%) Patch Management
7 9 (3.60%) Agile Software Development
7 9 (3.60%) Application Virtualisation
7 9 (3.60%) Asset Management
7 9 (3.60%) Compatibility Testing
7 9 (3.60%) Disaster Recovery
7 9 (3.60%) Software Distribution
7 9 (3.60%) Workload Management
8 8 (3.20%) Identity Management
8 8 (3.20%) Service Design
9 7 (2.80%) Service Management
Programming Languages
1 65 (26.00%) SQL
2 44 (17.60%) PowerShell
3 18 (7.20%) Shell Script
4 17 (6.80%) VBScript
5 8 (3.20%) Bash Shell
6 5 (2.00%) C#
7 3 (1.20%) Korn
8 1 (0.40%) AWK
8 1 (0.40%) C
8 1 (0.40%) C++
8 1 (0.40%) JavaScript
8 1 (0.40%) Python
8 1 (0.40%) sed
8 1 (0.40%) T-SQL
8 1 (0.40%) VB
8 1 (0.40%) VB.NET
Qualifications
1 35 (14.00%) Microsoft Certification
2 32 (12.80%) CCNA
2 32 (12.80%) Cisco Certification
3 24 (9.60%) VMware Certified Professional (VCP)
4 18 (7.20%) MCSE
5 12 (4.80%) MCP
6 10 (4.00%) Degree
6 10 (4.00%) MCSA
7 9 (3.60%) Security Cleared
8 5 (2.00%) ITIL Certification
9 3 (1.20%) MCITP
9 3 (1.20%) MCTS
9 3 (1.20%) Network+ Certification
10 2 (0.80%) A+ Certification
10 2 (0.80%) CompTIA Security+
10 2 (0.80%) Security+ Certification
11 1 (0.40%) ACSP
11 1 (0.40%) CCAA
11 1 (0.40%) HP AIS
11 1 (0.40%) NCDA
Quality Assurance & Compliance
1 32 (12.80%) SLA
2 2 (0.80%) GxP
2 2 (0.80%) PCI DSS
3 1 (0.40%) ISO/IEC 27001
3 1 (0.40%) Sarbanes-Oxley
System Software
1 160 (64.00%) Active Directory
2 58 (23.20%) VMware Infrastructure
3 40 (16.00%) Hyper-V
4 14 (5.60%) Terminal Services
5 11 (4.40%) Microsoft App-V
5 11 (4.40%) vSphere
5 11 (4.40%) XenApp
6 9 (3.60%) Virtual Desktop
7 8 (3.20%) VMware ESXi
8 3 (1.20%) Samba
8 3 (1.20%) Virtual Servers
8 3 (1.20%) XenServer
9 1 (0.40%) BitLocker
9 1 (0.40%) Microsoft Virtual Server
9 1 (0.40%) NFS
9 1 (0.40%) Terminal Server
9 1 (0.40%) Virtual Machines
9 1 (0.40%) VMware Server
9 1 (0.40%) VMware Workstation
9 1 (0.40%) XenDesktop
Systems Management
1 58 (23.20%) SCCM
2 31 (12.40%) WSUS
3 11 (4.40%) SCOM
4 8 (3.20%) BMC PATROL
4 8 (3.20%) Tivoli
4 8 (3.20%) Tivoli NetView
5 5 (2.00%) Puppet
6 4 (1.60%) AirWatch
6 4 (1.60%) Backup Exec
6 4 (1.60%) Terraform
7 3 (1.20%) Jamf Pro
8 2 (0.80%) Microsoft Data Protection Manager
8 2 (0.80%) SCDPM
9 1 (0.40%) Cisco CUCM
9 1 (0.40%) Microsoft Clustering
9 1 (0.40%) Opscode Chef
9 1 (0.40%) Opsview
9 1 (0.40%) SmoothWall
9 1 (0.40%) vMotion
9 1 (0.40%) XenMobile
Vendors
1 151 (60.40%) Microsoft
2 121 (48.40%) VMware
3 61 (24.40%) Citrix
4 60 (24.00%) Cisco
5 30 (12.00%) HP
6 24 (9.60%) Avaya
7 22 (8.80%) NetApp
8 20 (8.00%) Dell
9 13 (5.20%) Apple
10 12 (4.80%) Red Hat
11 10 (4.00%) IBM
12 8 (3.20%) Lotus
13 7 (2.80%) Extreme Networks
14 6 (2.40%) Veeam
15 5 (2.00%) Atlassian
15 5 (2.00%) Palo Alto
16 4 (1.60%) Symantec
16 4 (1.60%) Zerto
17 3 (1.20%) MobileIron
17 3 (1.20%) SolarWinds
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