Period
to 17 July 2018

The median annual salary for a 3rd Line Support Analyst was £37,500 in advertised job vacancies in England during the 6 months to 17 July 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support Analyst
UK > England
6 months to
17 Jul 2018
Same period 2017 Same period 2016
Rank 980 921 881
Rank change year-on-year -59 -40 +88
Permanent jobs requiring a 3rd Line Support Analyst 174 253 383
As % of all permanent IT jobs advertised in England 0.11% 0.15% 0.20%
As % of the Job Titles category 0.11% 0.16% 0.21%
Number of salaries quoted 149 216 368
England median annual salary £37,500 £35,000 £35,000
Median salary % change year-on-year +7.14% - -1.41%
10th Percentile £29,000 £26,250 £27,500
90th Percentile £50,000 £45,000 £49,500
UK median annual salary £37,500 £35,000 £35,250
% change year-on-year +7.14% -0.71% -2.08%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 158,137 160,825 184,966
% of permanent IT jobs with a recognized job title 96.28% 96.23% 96.65%
Number of salaries quoted 128,856 132,397 157,080
England median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,750
90th Percentile £81,250 £77,750 £77,500
UK median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

3rd Line Support Analyst
Job Vacancy Trend in England

Job postings that featured 3rd Line Support Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for 3rd Line Support Analyst in England

3rd Line Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support Analyst in England.

Salary trend for 3rd Line Support Analyst in England

3rd Line Support Analyst
Salary Histogram in England

The salary distribution of IT jobs citing 3rd Line Support Analyst in England over the 6 months to 17 July 2018.

Salary histogram for 3rd Line Support Analyst in England

3rd Line Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support Analyst within the England region over the 6 months to 17 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +13 65 £40,000 +6.67% 2
South East -4 49 £33,250 +2.07% 3
North of England -25 22 £37,500 +15.38% 5
Midlands +14 18 £35,750 +15.32%
West Midlands +14 16 £38,250 +15.91%
South West -10 13 £33,250 -5.00%
Yorkshire +15 11 £35,000 +9.38% 4
North West -16 11 £37,500 +15.38% 1
East of England 0 7 £38,000 -5.00% 1
East Midlands +3 2 £33,750 +10.66%
3rd Line Support Analyst
UK

3rd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 17 July 2018, 3rd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 3rd Line Support Analyst in the job title.

1 105 (60.34%) Microsoft
2 102 (58.62%) Windows
3 92 (52.87%) Active Directory
4 69 (39.66%) VMware
4 69 (39.66%) Windows Server
5 62 (35.63%) Office 365
6 61 (35.06%) MS Exchange
7 58 (33.33%) Firewall
8 54 (31.03%) SQL
9 53 (30.46%) ITIL
10 42 (24.14%) VMware Infrastructure
11 41 (23.56%) SQL Server
11 41 (23.56%) Microsoft Azure
12 40 (22.99%) Microsoft Office
13 39 (22.41%) Finance
14 31 (17.82%) Windows Server 2008
15 29 (16.67%) Cisco
15 29 (16.67%) Windows Server 2012
16 27 (15.52%) DNS
16 27 (15.52%) Project Management
17 26 (14.94%) SAN
17 26 (14.94%) TCP/IP
18 25 (14.37%) SharePoint
18 25 (14.37%) SLA
19 24 (13.79%) Citrix
20 23 (13.22%) Microsoft Certification
20 23 (13.22%) SCCM
20 23 (13.22%) Hyper-V
21 22 (12.64%) DHCP
22 21 (12.07%) Windows 10

3rd Line Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 61 (35.06%) MS Exchange
2 25 (14.37%) SharePoint
3 15 (8.62%) Exchange Server 2010
4 13 (7.47%) IIS
5 12 (6.90%) Exchange Server 2013
6 9 (5.17%) Skype for Business
7 3 (1.72%) Apache
7 3 (1.72%) Tomcat
7 3 (1.72%) WebSphere
7 3 (1.72%) WebSphere Application Server
8 2 (1.15%) Adobe Experience Manager
9 1 (0.57%) BizTalk Server
9 1 (0.57%) CMS
9 1 (0.57%) Exchange Server 2007
9 1 (0.57%) Oracle SOA Suite
9 1 (0.57%) SharePoint 2013
9 1 (0.57%) WordPress
Applications
1 40 (22.99%) Microsoft Office
2 10 (5.75%) Microsoft Excel
3 3 (1.72%) Microsoft PowerPoint
Business Applications
1 4 (2.30%) Infor SunSystems
1 4 (2.30%) Magento
1 4 (2.30%) ReMetrica
2 3 (1.72%) Dynamics AX
2 3 (1.72%) Elite 3E
2 3 (1.72%) Remedy ITSM
2 3 (1.72%) SAP Hybris
3 2 (1.15%) BPCS
3 2 (1.15%) Dynamics NAV
3 2 (1.15%) NetSuite
4 1 (0.57%) Siebel CRM
Cloud Services
1 62 (35.63%) Office 365
2 41 (23.56%) Microsoft Azure
3 10 (5.75%) Amazon AWS
4 7 (4.02%) Azure Active Directory
5 3 (1.72%) Amazon EC2
5 3 (1.72%) Amazon S3
5 3 (1.72%) Cloud Computing
5 3 (1.72%) Route 53
6 2 (1.15%) Dynamics 365
6 2 (1.15%) G Suite
6 2 (1.15%) Mimecast
6 2 (1.15%) SaaS
Communications & Networking
1 58 (33.33%) Firewall
2 27 (15.52%) DNS
3 26 (14.94%) SAN
3 26 (14.94%) TCP/IP
4 22 (12.64%) DHCP
5 20 (11.49%) LAN
6 19 (10.92%) WAN
7 12 (6.90%) Wi-Fi
8 11 (6.32%) Remote Desktop
9 10 (5.75%) Skype
9 10 (5.75%) VPN
10 9 (5.17%) VoIP
11 7 (4.02%) IPsec
11 7 (4.02%) SSL
11 7 (4.02%) VLAN
12 6 (3.45%) Wireless
13 5 (2.87%) WebEx
14 4 (2.30%) Unified Communications
15 3 (1.72%) NAS
15 3 (1.72%) WLAN
Database & Business Intelligence
1 41 (23.56%) SQL Server
2 5 (2.87%) Amazon RDS
3 4 (2.30%) SQL Server 2008
4 3 (1.72%) MySQL
4 3 (1.72%) SQL Server 2012
4 3 (1.72%) SQL Server Integration Services
4 3 (1.72%) SQL Server Reporting Services
5 2 (1.15%) RDBMS
5 2 (1.15%) Relational Database
5 2 (1.15%) SQL Server 2016
6 1 (0.57%) Oracle BI EE
Development Applications
1 3 (1.72%) Visual Studio Team System
2 2 (1.15%) Visual Studio
3 1 (0.57%) Git (software)
3 1 (0.57%) MSI
3 1 (0.57%) SQL Server Management Studio (SSMS)
3 1 (0.57%) Team Foundation Server
3 1 (0.57%) Visual Studio Tools for Office
General
1 39 (22.41%) Finance
2 13 (7.47%) Retail
3 9 (5.17%) Front Office
4 8 (4.60%) Manufacturing
5 6 (3.45%) Law
5 6 (3.45%) Legal
6 5 (2.87%) French Language
6 5 (2.87%) German Language
6 5 (2.87%) Russian Language
6 5 (2.87%) Spanish Language
7 4 (2.30%) Back Office
8 2 (1.15%) Online Betting
9 1 (0.57%) Banking
9 1 (0.57%) Billing
9 1 (0.57%) Electronics
9 1 (0.57%) Marketing
9 1 (0.57%) Telecoms
Libraries, Frameworks & Software Standards
1 12 (6.90%) .NET
2 6 (3.45%) Web Services
3 3 (1.72%) ADSI
3 3 (1.72%) J2EE
3 3 (1.72%) LDAP
3 3 (1.72%) WSH
4 2 (1.15%) HTML
5 1 (0.57%) ASP.NET
5 1 (0.57%) COM
5 1 (0.57%) CSS
5 1 (0.57%) HTML5
5 1 (0.57%) jQuery
5 1 (0.57%) Middleware
5 1 (0.57%) Oracle Fusion
5 1 (0.57%) WCF
5 1 (0.57%) XML
Miscellaneous
1 10 (5.75%) Virtual Team
2 9 (5.17%) Computer Science
3 8 (4.60%) Analytical Skills
4 7 (4.02%) Derivative
5 5 (2.87%) Clustering
5 5 (2.87%) PKI
5 5 (2.87%) Self-Motivation
6 4 (2.30%) Driving Licence
7 3 (1.72%) Management Information System
7 3 (1.72%) Video Conferencing
8 2 (1.15%) CCTV
8 2 (1.15%) Fintech
8 2 (1.15%) Microsoft Licensing
8 2 (1.15%) Replication
8 2 (1.15%) User Experience
9 1 (0.57%) Data Centre
9 1 (0.57%) Digital Signage
9 1 (0.57%) e-Learning
9 1 (0.57%) Linux Command Line
9 1 (0.57%) Private Cloud
Operating Systems
1 102 (58.62%) Windows
2 69 (39.66%) Windows Server
3 31 (17.82%) Windows Server 2008
4 29 (16.67%) Windows Server 2012
5 21 (12.07%) Windows 10
6 17 (9.77%) Linux
7 12 (6.90%) Windows 7
8 11 (6.32%) Windows Server 2003
9 6 (3.45%) Android
9 6 (3.45%) Apple iOS
10 5 (2.87%) CentOS
11 3 (1.72%) Red Hat Enterprise Linux
11 3 (1.72%) Unix
11 3 (1.72%) Windows 8
12 2 (1.15%) AIX
12 2 (1.15%) Mac OS X
Processes & Methodologies
1 53 (30.46%) ITIL
2 27 (15.52%) Project Management
3 19 (10.92%) Disaster Recovery
3 19 (10.92%) Problem-Solving
4 18 (10.34%) Time Management
5 14 (8.05%) Migration
6 13 (7.47%) Asset Management
6 13 (7.47%) Business Continuity
7 11 (6.32%) Service Delivery
8 10 (5.75%) Continuous Improvement
8 10 (5.75%) Incident Management
8 10 (5.75%) Software Licensing
9 9 (5.17%) Configuration Management
9 9 (5.17%) Stakeholder Management
10 8 (4.60%) Change Control
10 8 (4.60%) Data Security
10 8 (4.60%) Strategic Thinking
10 8 (4.60%) Supplier Management
10 8 (4.60%) Workflow
11 7 (4.02%) Translating Business Requirements
Programming Languages
1 54 (31.03%) SQL
2 15 (8.62%) PowerShell
3 8 (4.60%) Java
4 6 (3.45%) C#
5 3 (1.72%) VB.NET
5 3 (1.72%) VBScript
6 2 (1.15%) PL/SQL
6 2 (1.15%) Shell Script
6 2 (1.15%) VB
7 1 (0.57%) Bash Shell
7 1 (0.57%) C
7 1 (0.57%) C++
7 1 (0.57%) JavaScript
7 1 (0.57%) PHP
7 1 (0.57%) T-SQL
7 1 (0.57%) VBA
Qualifications
1 23 (13.22%) Microsoft Certification
2 20 (11.49%) Degree
3 10 (5.75%) MCSE
4 7 (4.02%) MCSA
5 5 (2.87%) Computer Science Degree
5 5 (2.87%) SC Cleared
5 5 (2.87%) Security Cleared
6 4 (2.30%) CCNA
6 4 (2.30%) Cisco Certification
7 3 (1.72%) ITIL Certification
7 3 (1.72%) MCP
8 2 (1.15%) VMware Certified Professional (VCP)
9 1 (0.57%) AWS Certification
9 1 (0.57%) DBS Check
9 1 (0.57%) ITIL Foundation Certificate
9 1 (0.57%) MCITP
9 1 (0.57%) MCTS
9 1 (0.57%) Siebel Certification
Quality Assurance & Compliance
1 25 (14.37%) SLA
2 11 (6.32%) ISO/IEC 27001
3 7 (4.02%) COBIT
4 2 (1.15%) GDPR
4 2 (1.15%) PMO
5 1 (0.57%) ISO 9000
5 1 (0.57%) QA
System Software
1 92 (52.87%) Active Directory
2 42 (24.14%) VMware Infrastructure
3 23 (13.22%) Hyper-V
4 12 (6.90%) VMware ESXi
5 11 (6.32%) XenApp
6 8 (4.60%) XenDesktop
7 7 (4.02%) vSphere
8 5 (2.87%) Terminal Server
9 4 (2.30%) BitLocker
9 4 (2.30%) Virtual Servers
10 3 (1.72%) DFS Replication
11 2 (1.15%) Shibboleth
11 2 (1.15%) XenServer
12 1 (0.57%) Forefront TMG
12 1 (0.57%) Microsoft App-V
12 1 (0.57%) Terminal Services
12 1 (0.57%) VMware Server
12 1 (0.57%) Xen
Systems Management
1 23 (13.22%) SCCM
2 18 (10.34%) Backup Exec
3 6 (3.45%) WSUS
4 5 (2.87%) SCOM
5 3 (1.72%) HAProxy
5 3 (1.72%) Nagios
6 2 (1.15%) AirWatch
6 2 (1.15%) Microsoft Data Protection Manager
6 2 (1.15%) Norton AntiVirus
6 2 (1.15%) ServiceCenter
6 2 (1.15%) SolarWinds Orion
6 2 (1.15%) Symantec Enterprise Vault
7 1 (0.57%) Microsoft Intune
7 1 (0.57%) Symantec Endpoint Protection
7 1 (0.57%) XenMobile
Vendors
1 105 (60.34%) Microsoft
2 69 (39.66%) VMware
3 29 (16.67%) Cisco
4 24 (13.79%) Citrix
5 18 (10.34%) HP
6 16 (9.20%) Google
7 10 (5.75%) Oracle
8 9 (5.17%) NetApp
9 8 (4.60%) Aruba
9 8 (4.60%) Progress
10 7 (4.02%) Red Hat
11 6 (3.45%) SAP
12 5 (2.87%) Apple
12 5 (2.87%) IBM
12 5 (2.87%) Ivanti
12 5 (2.87%) Remedy
12 5 (2.87%) Salesforce.com
12 5 (2.87%) Symantec
12 5 (2.87%) Veeam
13 4 (2.30%) iManage