Customer Service Executive Job Trends

Customer Service Executive
UK

The median Customer Service Executive salary in the UK is £29,000 per year, according to job vacancies posted during the 6 months leading to 11 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
11 Jan 2026
Same period 2025 Same period 2024
Rank 640 - -
Rank change year-on-year - - -
Permanent jobs requiring a Customer Service Executive 2 0 0
As % of all permanent jobs in the UK 0.003% - -
As % of the Job Titles category 0.004% - -
Number of salaries quoted 2 0 0
10th Percentile £28,050 - -
25th Percentile £28,125 - -
Median annual salary (50th Percentile) £29,000 - -
75th Percentile £29,875 - -
90th Percentile £29,950 - -
UK excluding London median annual salary £29,000 - -

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 53,748 49,914 53,281
% of permanent jobs with a recognized job title 90.60% 92.93% 95.28%
Number of salaries quoted 33,232 25,949 41,098
10th Percentile £28,500 £33,500 £30,125
25th Percentile £36,250 £45,000 £41,250
Median annual salary (50th Percentile) £55,000 £60,000 £57,500
Median % change year-on-year -8.33% +4.35% -4.17%
75th Percentile £75,000 £78,750 £77,500
90th Percentile £95,000 £97,500 £96,250
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -4.76%

Customer Service Executive
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'Customer Service Executive' in the job title relative to all permanent IT jobs advertised.

Customer Service Executive job vacancy trend in the UK

Customer Service Executive
Salary Trend

Salary distribution trend for Customer Service Executive job vacancies in the UK.

Salary distribution trend for Customer Service Executive job vacancies in the UK

Customer Service Executive
Top 5 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service Executive within the UK over the 6 months to 11 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England - 2 £29,000 - 6
Work from Home - 1 £29,000 - 2
East of England - 1 £29,000 - 1
UK excluding London - 1 £29,000 - 6
London - 1 £29,000 - 1

Customer Service Executive Skill Set
Top 13 Co-Occurring Skills & Capabilities

For the 6 months to 11 January 2026, Customer Service Executive job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring Customer Service Executive in the job title.

1 2 (100.00%) Customer Service
1 2 (100.00%) Order Management
2 1 (50.00%) Actionable Insight
2 1 (50.00%) Collaborative Working
2 1 (50.00%) Critical Thinking
2 1 (50.00%) Degree
2 1 (50.00%) ITIL
2 1 (50.00%) ITSM
2 1 (50.00%) Problem-Solving
2 1 (50.00%) Service Delivery
2 1 (50.00%) Service Management
2 1 (50.00%) Stakeholder Engagement
2 1 (50.00%) Time Management

Customer Service Executive Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

General
1 1 (50.00%) Advertising
1 1 (50.00%) Analytical Skills
1 1 (50.00%) Organisational Skills
1 1 (50.00%) Social Skills
Miscellaneous
1 1 (50.00%) Analytical Mindset
1 1 (50.00%) Blog
Processes & Methodologies
1 2 (100.00%) Customer Service
1 2 (100.00%) Order Management
2 1 (50.00%) Actionable Insight
2 1 (50.00%) Collaborative Working
2 1 (50.00%) Critical Thinking
2 1 (50.00%) ITIL
2 1 (50.00%) ITSM
2 1 (50.00%) Problem-Solving
2 1 (50.00%) Service Delivery
2 1 (50.00%) Service Management
2 1 (50.00%) Stakeholder Engagement
2 1 (50.00%) Time Management
Qualifications
1 1 (50.00%) Degree