Period
to 24 November 2017

The median annual salary for a Senior IT Support Analyst was £32,500 in advertised job vacancies during the 6 months to 24 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Senior IT Support Analyst
UK
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 1162 1165 1301
Rank change year-on-year +3 +136 -41
Permanent jobs requiring a Senior IT Support Analyst 49 57 22
As % of all permanent IT jobs advertised in the UK 0.027% 0.030% 0.010%
As % of the Job Titles category 0.028% 0.031% 0.010%
Number of salaries quoted 47 49 20
UK median annual salary £32,500 £35,000 £37,500
Median salary % change year-on-year -7.14% -6.67% -
10th Percentile £25,850 £26,150 £27,325
90th Percentile £38,750 £47,750 £43,500
UK excluding London median annual salary £30,000 £32,500 £37,500
% change year-on-year -7.69% -13.33% +4.17%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 172577 182568 211044
% of permanent IT jobs with a recognized job title 95.80% 96.48% 96.46%
Number of salaries quoted 138473 152713 175380
UK median annual salary £48,500 £47,500 £45,000
Median salary % change year-on-year +2.11% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £41,000
% change year-on-year - +3.66% +2.50%

Senior IT Support Analyst
Job Vacancy Trend

Job postings that featured Senior IT Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Senior IT Support Analyst in the UK

Senior IT Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Senior IT Support Analyst.

Salary trend for Senior IT Support Analyst in the UK

Senior IT Support Analyst
Salary Histogram

The salary distribution of IT jobs citing Senior IT Support Analyst over the 6 months to 24 November 2017.

Salary histogram for Senior IT Support Analyst in the UK

Senior IT Support Analyst
Top 11 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Senior IT Support Analyst within the UK over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +38 49 £32,500 -7.14% 4
UK excluding London +34 30 £30,000 -7.69% 4
London +13 19 £37,500 -21.05% 1
South East +55 16 £30,000 -14.29% 1
East of England +13 5 £30,000 -14.29% 1
North of England +10 5 £32,500 +1.56%
Midlands +30 3 £33,000 +10.92%
Yorkshire +18 3 £32,000 +3.23%
West Midlands +14 3 £33,000 +10.92%
North West -18 2 £32,500 -
South West +13 1 £35,000 - 1

Senior IT Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 24 November 2017, Senior IT Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Senior IT Support Analyst in the job title.

1 42 (85.71%) Windows
2 37 (75.51%) Active Directory
3 28 (57.14%) Windows Server 2012
4 27 (55.10%) Office 365
5 21 (42.86%) Microsoft
6 20 (40.82%) VMware
7 19 (38.78%) ITIL
8 17 (34.69%) VPN
8 17 (34.69%) VMware Infrastructure
9 16 (32.65%) MS Exchange
9 16 (32.65%) Microsoft Azure
10 15 (30.61%) Linux
10 15 (30.61%) Asset Management
11 14 (28.57%) Red Hat Enterprise Linux
11 14 (28.57%) vSphere
11 14 (28.57%) VMware ESXi
11 14 (28.57%) Exchange Server 2010
11 14 (28.57%) WSUS
11 14 (28.57%) SSL
11 14 (28.57%) Red Hat
11 14 (28.57%) Workflow
11 14 (28.57%) Software Asset Management
11 14 (28.57%) vCenter Server
12 12 (24.49%) CRM
13 11 (22.45%) A+ Certification
14 10 (20.41%) SharePoint
14 10 (20.41%) Dynamics CRM
15 8 (16.33%) Windows Server
15 8 (16.33%) Microsoft Office
16 6 (12.24%) PowerShell

Senior IT Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (32.65%) MS Exchange
2 14 (28.57%) Exchange Server 2010
3 10 (20.41%) SharePoint
4 2 (4.08%) IIS
Applications
1 8 (16.33%) Microsoft Office
2 2 (4.08%) Microsoft Excel
2 2 (4.08%) Microsoft PowerPoint
Business Applications
1 10 (20.41%) Dynamics CRM
Cloud Services
1 27 (55.10%) Office 365
2 16 (32.65%) Microsoft Azure
3 1 (2.04%) IaaS
Communications & Networking
1 17 (34.69%) VPN
2 14 (28.57%) SSL
3 4 (8.16%) DHCP
3 4 (8.16%) DNS
4 3 (6.12%) LAN
4 3 (6.12%) TCP/IP
4 3 (6.12%) VLAN
5 2 (4.08%) Firewall
5 2 (4.08%) Intranet
5 2 (4.08%) WAN
5 2 (4.08%) Wireless
6 1 (2.04%) SAN
Database & Business Intelligence
1 5 (10.20%) SQL Server
2 3 (6.12%) MySQL
General
1 3 (6.12%) Finance
1 3 (6.12%) Legal
2 2 (4.08%) Telecoms
3 1 (2.04%) Advertising
Libraries, Frameworks & Software Standards
1 2 (4.08%) .NET
1 2 (4.08%) ASP.NET
2 1 (2.04%) Web Services
Miscellaneous
1 2 (4.08%) Hedge funds
1 2 (4.08%) iPad
2 1 (2.04%) Blackberry
2 1 (2.04%) iPhone
2 1 (2.04%) Video Conferencing
Operating Systems
1 42 (85.71%) Windows
2 28 (57.14%) Windows Server 2012
3 15 (30.61%) Linux
4 14 (28.57%) Red Hat Enterprise Linux
5 8 (16.33%) Windows Server
6 4 (8.16%) Windows 10
6 4 (8.16%) Windows Server 2008
7 2 (4.08%) Windows 7
7 2 (4.08%) Windows Server 2003
8 1 (2.04%) Windows XP
Processes & Methodologies
1 19 (38.78%) ITIL
2 15 (30.61%) Asset Management
3 14 (28.57%) Software Asset Management
3 14 (28.57%) Workflow
4 12 (24.49%) CRM
5 4 (8.16%) ERP
5 4 (8.16%) Mentoring
6 3 (6.12%) Cybersecurity
7 2 (4.08%) Data Security
7 2 (4.08%) Document Management
7 2 (4.08%) Fund Management
7 2 (4.08%) Information Security
7 2 (4.08%) Investment Management
7 2 (4.08%) Kalman Filter
7 2 (4.08%) Knowledge Management
7 2 (4.08%) Project Planning
7 2 (4.08%) Root Cause Analysis
7 2 (4.08%) Service Desk Management
8 1 (2.04%) Business Continuity
8 1 (2.04%) Release Management
Programming Languages
1 6 (12.24%) PowerShell
2 2 (4.08%) C#
2 2 (4.08%) JavaScript
2 2 (4.08%) SQL
Qualifications
1 11 (22.45%) A+ Certification
2 2 (4.08%) MCP
3 1 (2.04%) MCITP
3 1 (2.04%) Microsoft Certification
Quality Assurance & Compliance
1 2 (4.08%) GDPR
2 1 (2.04%) QA
2 1 (2.04%) SLA
System Software
1 37 (75.51%) Active Directory
2 17 (34.69%) VMware Infrastructure
3 14 (28.57%) VMware ESXi
3 14 (28.57%) vSphere
4 1 (2.04%) Virtual Desktop
Systems Management
1 14 (28.57%) vCenter Server
1 14 (28.57%) WSUS
2 3 (6.12%) SCCM
3 2 (4.08%) SCOM
4 1 (2.04%) Microsoft Intune
Vendors
1 21 (42.86%) Microsoft
2 20 (40.82%) VMware
3 14 (28.57%) Red Hat
4 4 (8.16%) Citrix
5 2 (4.08%) Bloomberg
5 2 (4.08%) Reuters
5 2 (4.08%) Sun