role will own the application development for a number of assigned CNA Hardy applications. This includes understanding and development of roadmaps, maintenance, support and change for the assigned applications. This role will manage the team to deliver ongoing development changes to the applications, working in an agile manner to … deploy on 2 week sprint cycles. The role works very closely with the Business Relationship Directors to identify and manage the change pipeline, and to define the priorities with the BRDs and the business stakeholders. Functions provided by the team include: Development changes for business systems and related activities … bespoke and off the shelf applications used at CNAH. Own the architectural roadmaps for assigned systems, Coordinate activities related to Application changes Direct line management of the team of resources working on the systems generally 8-12 FTE Roadmap for technical application upgrades and re-platforming Contribute to SOX More ❯
service delivery and support analysis, and design workshops Collate information for project updates and adapt report templates for new projects Support scope clarification and management efforts on projects Identify own training needs and actively participate in training related to LPM topics Tailor and reuse existing templates and make suggestions … information at LPM request for proposals and pitches Build a network of professional colleagues across the range of PBS and legal functions, including Knowledge Management, Business Development, Finance, and IT and with external stakeholders Offer ad hoc support and PM expertise to non-LPM initiatives Travel requirements: This role … by client requirements and other internal and external events related to the Professional Business Services function. About the team Function Actively support the project management of strategic matters and portfolios of matters to improve quality, profitability, speed, tractability, and transparency with an emphasis on repeatability, scalability, and pace. Drive More ❯
Kingston Upon Thames, Surrey, United Kingdom Hybrid / WFH Options
St. Laurence College
Director, Client Experience & IT Services Job ID: ADMN- Location: Kingston (with Tri-Campus Responsibilities) Deadline: May 14, 2025 Job Type: Administrative/Management Start Date: Immediately Number of Positions: 1 Duration: Full-Time Position Summary The Director of Client Experience and Services at St. Lawrence College leads the transformation … overseeing upgrades, integrations, and maintenance to ensure seamless operations. Experience in managing complex IT projects from initiation to completion, including planning, resource allocation, risk management, and Client communication. Experience with involving direct engagement with diverse Client groups (e.g., students, faculty, and staff) to understand their needs and deliver tailored … ensuring service quality and cost-effectiveness. Other Required Qualifications: Knowledge of the strategic plan of the College and strategic initiatives. Excellent knowledge of project management and change management. Communication skills (verbal, written) to make recommendations and prepare reports for all levels (including Board of Governors). IT Service More ❯
market process and associated KPIs of high performing retailers and brands. Experience with customer success in SaaS based software along with customer/project management experience is required. RESPONSIBILITIES & DUTIES The Customer Success Manager (CSM) primary responsibility is increasing customer engagement, solution adoption, value delivery and retention by ensuring … practices aligning with customer business strategy Assess & evaluate new customer requirements against the scope of agreement Work with Operations/Business Analysts/Product Management to translate customer business needs into technical requirements Develop and maintain customer relationships that promote retention and loyalty across all stakeholders Manage schedules, resources … customer satisfaction Identify, document, and manage risks. Proactively escalate issues to resolve cross-functionally within FI Prepare status reports and account plans to keep management and all stakeholders informed of metrics, account health, utilization metrics, adoption metrics, value delivery; proactively providing solutions as needed Drive best practice usage, and More ❯
personalised experiences that meet our customers ever-changing needs today and in the future. Job Description We are currently recruiting for a Finance System Change Account to join our finance department. We are seeking a motivated individual to support the Finance Systems Change Lead in delivering upgrades our … efficiency and accuracy across financial systems following our transformation. What you’ll do: Support design, testing, and maintenance of financial systems Coordinate financial system change projects and timelines Maintain and support Oracle Financials and related tools Capture and document system change requirements Assist with changemanagement … in respect of esure’s systems if not used previously). An accounting qualification, such as CIMA, ACA, or ACCA. Good knowlege of project management, business requirements and software testing A good understanding of insurance, although training will be given. The Interview Process (subject to change): You’ll More ❯
of our journey, everything is possible, and the opportunities are endless. Job Summary A brand new and exciting opportunity has arisen within the Business Management division. The role of Head of Current Business Management will design and implement the transformation of forecasting, reporting and analysis of the Current … business in the short and medium term. Ownership of Hardware Forecast Reporting Deliver hardware forecast reports with relevant hand-off to FP&A. Business Management Dashboard Maintain and improve the Business Management Dashboard. Sales Forecast Alignment Meetings Lead Sales Forecast alignment meetings for MPS/MITS/ODS … relevant hand-off to FP&A. Monthly Sales Forecast Meetings Own monthly Sales Forecast meetings with relevant hand-off to FP&A. MPS Pipeline Management Work with Business Insights & Analytics team to capture, maintain, and report on the MPS Pipeline in Private and Public Sectors, including analysis of opportunities More ❯
of our journey, everything is possible, and the opportunities are endless. Job Summary A brand new and exciting opportunity has arisen within the Business Management division. The role of Head of Current Business Management will design and implement the transformation of forecasting, reporting and analysis of the Current … in the short and medium term. Responsibilities Ownership of Hardware Forecast Reporting Deliver hardware forecast reports with relevant hand-off to FP&A. Business Management Dashboard Maintain and improve the Business Management Dashboard. Sales Forecast Alignment Meetings Lead Sales Forecast alignment meetings for MPS/MITS/ODS … relevant hand-off to FP&A. Monthly Sales Forecast Meetings Own monthly Sales Forecast meetings with relevant hand-off to FP&A. MPS Pipeline Management Work with Business Insights & Analytics team to capture, maintain, and report on the MPS Pipeline in Private and Public Sectors, including analysis of opportunities More ❯
initiatives, analyzing emerging technologies, and implementing innovative solutions to enhance our business processes and customer experiences. You will carry out tasks relating to the management of projects and team portfolio, including: Stakeholder management and coordination. Clear and concise communications with stakeholders and team members. Connecting and collaborating with … project teams, subject matter experts, researchers and stakeholders. Plan and coordinate project delivery and changemanagement across the team portfolio. Create clear documentation to communicate requirements and report related information of processes and solutions to keep stakeholders and team members aligned with the solution over the project lifecycle. … on experience in digital innovation, technology analysis, or a related field. Experience working and collaborating with a team of researchers and data scientists. Project management and stakeholder engagement skills required. You should have good communication skills and be able to present complex information in a clear and concise manner. More ❯
East London, London, United Kingdom Hybrid / WFH Options
Syntax Integration Limited
Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Soft Skills Required: Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and ChangeManagement). Excellent verbal and written communication skills. Strong problem-solving abilities and customer service focus. Professional More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Syntax Integration Limited
Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Soft Skills Required: Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and ChangeManagement). Excellent verbal and written communication skills. Strong problem-solving abilities and customer service focus. Professional More ❯
Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Soft Skills Required: Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and ChangeManagement). Excellent verbal and written communication skills. Strong problem-solving abilities and customer service focus. Professional More ❯
Bury, Greater Manchester, United Kingdom Hybrid / WFH Options
Syntax Integration Limited
Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Soft Skills Required: Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and ChangeManagement). Excellent verbal and written communication skills. Strong problem-solving abilities and customer service focus. Professional More ❯
Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Soft Skills Required: Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and ChangeManagement). Excellent verbal and written communication skills. Strong problem-solving abilities and customer service focus. Professional More ❯
Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Soft Skills Required: Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and ChangeManagement). Excellent verbal and written communication skills. Strong problem-solving abilities and customer service focus. Professional More ❯
Altrincham, Greater Manchester, United Kingdom Hybrid / WFH Options
Syntax Integration Limited
Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Soft Skills Required: Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and ChangeManagement). Excellent verbal and written communication skills. Strong problem-solving abilities and customer service focus. Professional More ❯
Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Soft Skills Required: Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and ChangeManagement). Excellent verbal and written communication skills. Strong problem-solving abilities and customer service focus. Professional More ❯
Central London / West End, London, United Kingdom Hybrid / WFH Options
Syntax Integration Limited
Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Soft Skills Required: Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and ChangeManagement). Excellent verbal and written communication skills. Strong problem-solving abilities and customer service focus. Professional More ❯
london, south east england, United Kingdom Hybrid / WFH Options
Syntax Integration Limited
Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Soft Skills Required: Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and ChangeManagement). Excellent verbal and written communication skills. Strong problem-solving abilities and customer service focus. Professional More ❯
leeds, west yorkshire, yorkshire and the humber, United Kingdom Hybrid / WFH Options
Syntax Integration Limited
Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Soft Skills Required: Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and ChangeManagement). Excellent verbal and written communication skills. Strong problem-solving abilities and customer service focus. Professional More ❯
Bolton, Greater Manchester, UK Hybrid / WFH Options
Syntax Integration Limited
Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Soft Skills Required: Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and ChangeManagement). Excellent verbal and written communication skills. Strong problem-solving abilities and customer service focus. Professional More ❯
City of London, Greater London, UK Hybrid / WFH Options
Syntax Integration Limited
Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Soft Skills Required: Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and ChangeManagement). Excellent verbal and written communication skills. Strong problem-solving abilities and customer service focus. Professional More ❯
Leigh, Greater Manchester, UK Hybrid / WFH Options
Syntax Integration Limited
Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Soft Skills Required: Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and ChangeManagement). Excellent verbal and written communication skills. Strong problem-solving abilities and customer service focus. Professional More ❯
Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Soft Skills Required: Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and ChangeManagement). Excellent verbal and written communication skills. Strong problem-solving abilities and customer service focus. Professional More ❯
london (city of london), south east england, United Kingdom Hybrid / WFH Options
Syntax Integration Limited
Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Soft Skills Required: Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and ChangeManagement). Excellent verbal and written communication skills. Strong problem-solving abilities and customer service focus. Professional More ❯
greater manchester, north west england, United Kingdom Hybrid / WFH Options
Syntax Integration Limited
Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Soft Skills Required: Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and ChangeManagement). Excellent verbal and written communication skills. Strong problem-solving abilities and customer service focus. Professional More ❯