501 to 525 of 651 Incident Management Jobs in England

resolution of user issues. Automation & Efficiency: Partner with IT systems teams to implement automation and workflow improvements using ServiceNow and other tools. Team Management: Lead, coach and develop a team of IT support specialists; conduct performance reviews and promote professional growth. Escalation & Issue Resolution: Serve as the primary escalation … procedures, documentation and internal knowledge bases. Performance Metrics: Define and monitor KPIs and SLAs to ensure accountability and transparency in service delivery. Vendor & Asset Management: Support management of European IT assets and mobile vendors; oversee audits, inventory and equipment lifecycle. Compliance & Security: Ensure helpdesk operations align with data ...

resolution of user issues. Automation & Efficiency: Partner with IT systems teams to implement automation and workflow improvements using ServiceNow and other tools. Team Management: Lead, coach and develop a team of IT support specialists; conduct performance reviews and promote professional growth. Escalation & Issue Resolution: Serve as the primary escalation … procedures, documentation and internal knowledge bases. Performance Metrics: Define and monitor KPIs and SLAs to ensure accountability and transparency in service delivery. Vendor & Asset Management: Support management of European IT assets and mobile vendors; oversee audits, inventory and equipment lifecycle. Compliance & Security: Ensure helpdesk operations align with data ...

join their Platforms & Operations function. The role focuses on managing IT integration platforms, ensuring their delivery, maintenance, and availability while overseeing development and management services from suppliers. Responsibilities include providing technical leadership, defining integration strategy and architecture, and maintaining standards for API development and data movement. The position also … improvement of integration services and middleware platforms, ensuring performance, security, and availability. Key skills and responsibilities, Experience leading integration platform delivery and lifecycle management in complex IT environments. Skilled in designing and overseeing technical integration solutions across enterprise systems using APIs, messaging systems, or data pipelines. Effective collaboration with ...

highly skilled technical team, take ownership of critical issues, and contribute to delivering a first-class service experience. What You'll Do Customer & Incident Management Take full ownership of technical issues, ensuring they're triaged, resolved, and communicated effectively. Deliver timely, high-quality support that meets or exceeds … service expectations. Champion best practices in incident/ticket handling and customer communication. Network Engineering & Architecture Serve as a subject matter expert across one or more networking domains. Maintain deep knowledge of multi-vendor environments (e.g., Cisco, Fortinet, Juniper). Analyse, troubleshoot, and optimise network infrastructure across physical, virtual ...

highly skilled technical team, take ownership of critical issues, and contribute to delivering a first-class service experience. What You’ll Do Customer & Incident Management Take full ownership of technical issues, ensuring they’re triaged, resolved, and communicated effectively. Deliver timely, high-quality support that meets or exceeds … service expectations. Champion best practices in incident/ticket handling and customer communication. Network Engineering & Architecture Serve as a subject matter expert across one or more networking domains. Maintain deep knowledge of multi-vendor environments (e.g., Cisco, Fortinet, Juniper). Analyse, troubleshoot, and optimise network infrastructure across physical, virtual ...

highly skilled technical team, take ownership of critical issues, and contribute to delivering a first-class service experience. What You’ll Do Customer & Incident Management Take full ownership of technical issues, ensuring they’re triaged, resolved, and communicated effectively. Deliver timely, high-quality support that meets or exceeds … service expectations. Champion best practices in incident/ticket handling and customer communication. Network Engineering & Architecture Serve as a subject matter expert across one or more networking domains. Maintain deep knowledge of multi-vendor environments (e.g., Cisco, Fortinet, Juniper). Analyse, troubleshoot, and optimise network infrastructure across physical, virtual ...

Lead SOC Analyst/Incident Responder required by Harrington Starr’s boutique financial services organisation. This newly created role will give the new hire the opportunity to take ownership of the incident management process whilst being the POC for any major incidents. The role will also play … cyber operations function. The role is London based. On a day-to-day basis the role will include: Triaging security incidents SIEM monitoring for incident investigations/for the development of monitoring dashboards. Use of playbooks, on-line resources and threat intelligence to enhance attack detection Creation ...

Lead SOC Analyst/Incident Responder required by Harrington Starr’s boutique financial services organisation. This newly created role will give the new hire the opportunity to take ownership of the incident management process whilst being the POC for any major incidents. The role will also play … cyber operations function. The role is London based. On a day-to-day basis the role will include: Triaging security incidents SIEM monitoring for incident investigations/for the development of monitoring dashboards. Use of playbooks, on-line resources and threat intelligence to enhance attack detection Creation ...

/7 SOC services across multiple platforms and projects. You will lead and support a small team of analysts, oversee security monitoring and incident response, and contribute to the development of security controls, processes and governance. You will work closely with senior stakeholders to produce security reporting, support compliance … technical work and mentoring others. Senior SOC Analyst essential skills Proven experience working within a SOC environment, ideally 3+ years Strong knowledge of SIEM, incident management and threat intelligence Experience with cloud security, networking and information security principles Understanding of IDAM, RBAC and joiners, movers and leavers processes ...

data centre estate. Supporting the Operations Director, you will provide leadership, governance and strategic direction across Data Centre Operations and the Integrated Facilities Management (IFM) partner. This role will see you: Safeguard the resilience, reliability and efficiency of critical infrastructure supporting 24/7/365 operations Provide strong … shape the operational strategy across multiple facilities, aligned with future growth and industry best practice Lead operational reporting, SLA/KPI performance, metrics and incident management Ensure compliance, quality, safety and operational readiness at all times Act as a senior escalation point during major incidents, ensuring calm, clarity ...

find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled. Main Responsibilities: Service request management - prepare, build, provision and decommission the end user computing device(s) and accessories Incident management - IT helpdesk consulting, break-fix support Asset audit … support - meeting room inspection, stock room management, printer inspection, IDF/MDF inspection etc Planned software and hardware upgrade support Job Requirements - Relevant Personnel must : Have at least two years of relevant work experience Have good understanding and communication skills Have fluent or advanced written and spoken English language ...

looking for a Trading Application Support Engineer to join their team. The Role: Production Stability: Monitor and troubleshoot real-time trading systems and order management systems (OMS/EMS). Incident Management: diagnose outages, latency issues, and data breaks in a live market environment. Data Mining … desk. Automation: Build monitoring tools and automate manual operational tasks using Python. The Tech Stack: Linux: Strong command-line proficiency (grep, awk, sed, process management) SQL: Ability to write complex queries (joins, troubleshooting data integrity). Python: Scripting for automation and reading code to identify bugs. Nice to have ...

looking for a Trading Application Support Engineer to join their team. The Role: Production Stability: Monitor and troubleshoot real-time trading systems and order management systems (OMS/EMS). Incident Management: diagnose outages, latency issues, and data breaks in a live market environment. Data Mining … desk. Automation: Build monitoring tools and automate manual operational tasks using Python. The Tech Stack: Linux: Strong command-line proficiency (grep, awk, sed, process management) SQL: Ability to write complex queries (joins, troubleshooting data integrity). Python: Scripting for automation and reading code to identify bugs. Nice to have ...

looking for a Trading Application Support Engineer to join their team. The Role: Production Stability: Monitor and troubleshoot real-time trading systems and order management systems (OMS/EMS). Incident Management: diagnose outages, latency issues, and data breaks in a live market environment. Data Mining … desk. Automation: Build monitoring tools and automate manual operational tasks using Python. The Tech Stack: Linux: Strong command-line proficiency (grep, awk, sed, process management) SQL: Ability to write complex queries (joins, troubleshooting data integrity). Python: Scripting for automation and reading code to identify bugs. Nice to have ...

escalate as required. • Deploy, configure, and optimise server services, applications, and system components. • Perform system patching, updates, hardening, and routine health checks. Monitoring and Incident Management • Monitor infrastructure health using tools such as PRTG and identify issues proactively. • Investigate and resolve performance, networking, or application related incidents. • Support … Linux Operating Systems via command line is required. • Knowledge of virtualisation platforms, particularly Proxmox. • Understanding of networking fundamentals and familiarity with PRTG and Building Management Systems. • Strong problem-solving abilities and the capacity to derive insights from complex issues. • Ability to manage multiple priorities effectively in a fast-paced ...

services. Diagnose and resolve incidents affecting servers, virtual environments, and core business applications. Monitor system health and performance to ensure maximum uptime and fast incident response. Support and maintain environments hosting high-traffic web and e-commerce systems. Administer and configure Windows Server , IIS , and Network Load Balancing … thousands of concurrent users. Proven ability to troubleshoot complex infrastructure issues and quickly adapt to new technologies. Familiarity with PowerShell scripting , monitoring tools , and incident management processes is an advantage. ...

logged and managed via the IT helpdesk + visiting customer sites to complete IT service requests. System monitoring, error logging, fault-tracking + IT incident management to ensure maximum service availability. IT asset tracking, service provisioning + managing IT accounts for new starters/leavers. Technical Environment: Windows ...

logged and managed via the IT helpdesk + visiting customer sites to complete IT service requests. System monitoring, error logging, fault-tracking + IT incident management to ensure maximum service availability. IT asset tracking, service provisioning + managing IT accounts for new starters/leavers. Technical Environment: Windows ...

infrastructure operations What You’ll Be Doing: Leading and supporting an operations team to keep core infrastructure stable and performant. Owning the flow of incident management — prioritising, coordinating and driving quick resolutions. Working hand-in-hand with project, capacity and availability teams to diagnose issues and prevent recurrences. ...

infrastructure operations What You'll Be Doing: Leading and supporting an operations team to keep core infrastructure stable and performant. Owning the flow of incident management — prioritising, coordinating and driving quick resolutions. Working hand-in-hand with project, capacity and availability teams to diagnose issues and prevent recurrences. ...

Technology Mastery: Deepen your knowledge across a massive range of vendor technologies, including the latest in SD-WAN, VoIP, and Data Centre environments. Supplier & Incident Management: Own the end-to-end resolution process, liaising with internal engineering teams and external suppliers to manage faults within contractual SLAs. Customer ...

Technology Mastery: Deepen your knowledge across a massive range of vendor technologies, including the latest in SD-WAN, VoIP, and Data Centre environments. Supplier & Incident Management: Own the end-to-end resolution process, liaising with internal engineering teams and external suppliers to manage faults within contractual SLAs. Customer ...

needs of different customers and prioritised based on severity. Maintains an extremely positive attitude and demonstrates a high attention to detail. Problem/Incident management, and the ability to get to the root cause of issues. Immediately flag major incidents and escalate accordingly. Ability to logically troubleshoot issues ...

Connect and related AWS services (e.g., S3). Knowledge of IVR design, call routing, and telephony concepts. Proficiency with ITSM tools and structured incident management. 3+ years in IT support (Helpdesk/Desktop), plus 2+ years in Tier 2 or team-lead roles. Excellent communication skills and a customer ...

Netcool Solution Architect will play a critical role in defining and implementing advanced OSS architecture solutions to support service assurance, automation, and network management initiatives. This position demands a seasoned professional with deep expertise in IBM Netcool and a comprehensive understanding of the OSS domain, ensuring seamless integration, high … including OMNIbus, Impact, NOI, Agile Service Manager, and Precision. Oversee the integration of OSS domains such as Service Fulfilment, Assurance, Automation, Cloud Telco, Network Management, and COTS products. Drive architecture governance and standardization, aligning regional OSS stacks into a harmonized global landscape. Collaborate with cross-functional teams to identify ...