recurring issues and assist with developing solutions to prevent future occurrences. Develop and implement best practices, processes, and procedures for the Fospha support and incident management. Maintain an up-to-date knowledge base for common technical and product issues and solutions. Collaborate with other teams (e.g., Customer Success, Data … particularly Notion, JIRA, and Slack. Basic understanding of cloud services and IT infrastructure, ideally AWS, SFTP, and SSH. Knowledge of source code repository and management applications and tools would be advantageous (e.g., Bitbucket, git, yml). Experience with the Fivetran data movement platform is a bonus. Benefits & Perks London More ❯
Chester, Cheshire West and Chester, Cheshire, United Kingdom
Ascendion
address platform issues and implement improvements. Architect and develop resilient backend systems primarily using Java, Spring, Kafka, and Oracle. Implement best practices for observability, incident response, and operational excellence in line with SRE principles. Drive automation and self-healing mechanisms across platform components. Provide technical leadership and hands-on … with deep understanding of backend design patterns and frameworks (Spring Boot preferred). Proven experience in Site Reliability Engineering (SRE), including monitoring, alerting, and incident management. Hands-on experience with Kafka, MuleSoft, and Oracle DB. Familiarity with performance tuning, system design, and distributed computing concepts. Experience with CI/ More ❯
chester, north west england, United Kingdom Hybrid / WFH Options
Ascendion
address platform issues and implement improvements. Architect and develop resilient backend systems primarily using Java, Spring, Kafka, and Oracle. Implement best practices for observability, incident response, and operational excellence in line with SRE principles. Drive automation and self-healing mechanisms across platform components. Provide technical leadership and hands-on … with deep understanding of backend design patterns and frameworks (Spring Boot preferred). Proven experience in Site Reliability Engineering (SRE), including monitoring, alerting, and incident management. Hands-on experience with Kafka, MuleSoft, and Oracle DB. Familiarity with performance tuning, system design, and distributed computing concepts. Experience with CI/ More ❯
About incident.io incident.io is the leading all-in-one platform for incident management. From small bugs to major outages, incident.io helps teams respond fast, reduce downtime, and improve every time something goes wrong. Since launching in 2021, we've helped 800 companies-including Netflix, Airbnb and Block-resolve over … that identifies problems, explains root causes, and eventually fixes issues for you. We're not just applying AI to our product; we're reimagining incident response with AI, working with cutting-edge technologies to build something completely new. What we think we can achieve keeps increasing, and we're More ❯
platform capabilities that can be leveraged across both Internal Products and Customer facing User experience. Responsibilities Define the vision and roadmap for alerting and incident management. Collaborate with the Observability and Security teams to discover, align, and prioritize their needs, understand use cases and timing requirements, and plan phased … approaches. Deep dive into Metrics, Logging, and Tracing and the Coralogix stack as an alerting and case management platform PM to enhance real-time monitoring and change detection. Interface with customers and the community to gather feedback and usage information to develop product insights. Capture market trends and competitive … Alerting Product, which are uptime, performance, cost, and adoption. Requirements 2 years of experience working on Observability or Security products. 5 years of product management experience in data products. Excellent ability to distill complex concepts into clear wireframes and requirements with a focus on user experience. End-to-end More ❯
