DV Cleared 1st Line OSM Contact Centre Agent
- Location
- Greater London, England, United Kingdom
doing: Providing technical support to end users across multiple products and systems, including Microsoft, networks, and applications Logging incidents and managing queries via incident management tools Developing an understanding of customer environments to deliver tailored support Following established processes, documenting actions, and suggesting improvements Diagnosing issues, escalating complex … Server environments, including Active Directory, DNS, and Group Policy Familiarity with backup solutions like Veritas NetBackup and VMware technologies Good understanding of user account management and basic network troubleshooting Excellent communication skills and a proactive approach Ability to work on a 24/7 shift rota Desired Skills: Knowledge ...