151 to 175 of 283 Problem Management Jobs in England

Manage service escalations with ITSM partners and the Service Quality & Assurance team. Communicate service events, outages, and disruptions as part of the Major Incident Management process. Participate in 24/7 coverage for high-priority incidents or those with significant business impact. Key Accountabilities: Ensure quality, cost, performance, and … impact. Regularly engage with senior business stakeholders to ensure service levels are maintained. Drive a culture of continuous service improvement through the creation and management of improvement plans. Align business service requirements with service improvements and new demands. Stakeholder & People Management: Participate in Major Incident and Problem Management activities. Monitor KPIs, including customer satisfaction, and address underperformance. Build relationships of trust with business colleagues and external partners. Foster collaboration with the ITSM provider and key ecosystem partners to deliver cost-effective IT services. Reporting & Quality Assurance: Monitor KPIs and customer satisfaction, taking action to address More ❯

Manage service escalations with ITSM partners and the Service Quality & Assurance team. Communicate service events, outages, and disruptions as part of the Major Incident Management process. Participate in 24/7 coverage for high-priority incidents or those with significant business impact. Key Accountabilities: Ensure quality, cost, performance, and … impact. Regularly engage with senior business stakeholders to ensure service levels are maintained. Drive a culture of continuous service improvement through the creation and management of improvement plans. Align business service requirements with service improvements and new demands. Stakeholder & People Management: Participate in Major Incident and Problem Management activities. Monitor KPIs, including customer satisfaction, and address underperformance. Build relationships of trust with business colleagues and external partners. Foster collaboration with the ITSM provider and key ecosystem partners to deliver cost-effective IT services. Reporting & Quality Assurance: Monitor KPIs and customer satisfaction, taking action to address More ❯

requires strong communication skills to collaborate effectively with both technical and non-technical stakeholders. You will be responsible for data governance, data modelling, metadata management, and ensuring compliance with data standards. Key Responsibilities: 1. Data Architecture & Engineering Design and implement scalable data architectures that align with business objectives. Work … designs and solutions. Create visual presentations and reports to communicate insights to stakeholders. Collaborate across multidisciplinary teams and advocate for data best practices. 4. Problem-Solving & Innovation Identify and address data-related issues using analytical and problem-management techniques. Explore innovative tools and methodologies for improving data … proficiency in Java, SQL, Python, SparkSQL, and PySpark. Experience with Microsoft Power Platform (PowerApps, Power Automate, etc.). Good understanding of data governance, metadata management, and compliance frameworks. Ability to communicate effectively with both technical and non-technical stakeholders. Experience in data modelling, data profiling, and source system analysis. More ❯

system, managing issues through to resolution with professional communication. Query databases and logging tools to identify and resolve system issues. Follow Change, Incident, and Problem Management procedures. Contribute to technical documentation, user guides, and participate in continuous improvement and knowledge sharing within the team. Candidate Profile: Bachelor's … aspirations to develop a career in technical support and cloud systems. Familiarity with application support, troubleshooting, or software development concepts. Willingness to learn Service Management processes such as Incident, Problem, and Change Management. Enthusiasm for learning Microsoft technologies like Azure, Azure DevOps, and SQL databases. Strong communication skills … collaborative attitude, and dedication to excellent customer service. Logical problem-solving skills and eagerness to grow in a dynamic support environment. Reply is an Equal Opportunities Employer committed to diversity and fair employment practices. We welcome applicants and provide reasonable adjustments during the recruitment process. More ❯

overall efficiency of our operations. What You'll Do: Client Advocacy: Champion our clients' needs, providing top-tier support and fostering positive relationships. Collaborative Problem Solving: Work closely with cross-functional teams to diagnose and resolve technical challenges efficiently. Operational Excellence: Contribute to service management reporting, incident and … problem management, and service improvement initiatives. Technical Troubleshooting: Leverage your software expertise to triage, reproduce, and resolve client-reported defects within SLAs. System Maintenance & Security: Ensure system compliance, manage data migrations, and maintain a secure operating environment. Automation & Optimization: Identify and implement opportunities to automate processes and enhance … client engagement. Incident Management: Effectively track and manage incidents using ticketing systems (e.g., Jira), ensuring timely resolution. Your Skills and Attributes: Client-Centric Communication: Exceptional verbal and written communication skills with the ability to translate technical concepts for diverse audiences. Analytical Prowess: A strong analytical mindset to dissect complex More ❯

the Security Production Assurance & Compliance Lead as required. Raise and build consensus around issues or escalations and enable timely resolution. Govern Service Provider Knowledge Management, Knowledge Transfer, Reporting, Documentation and other engagement practices to ensure ongoing operational excellence. Review Service Provider capacity plan to ensure it has enough capacity … from Internal and Supplier Service Operations teams to Security Production Assurance & Compliance Lead to drive operating efficiency and compliance. You will support incident and problem management teams in prioritisation of security issues and serve as an active participant in the security governance processes. Manage and develop the compliance … PowerBI), by unifying reports and metrics from various sources (e.g. spreadsheets and SaaS platforms.) Excellent and relevant experience in a similar infrastructure or technology management leadership role Proven understanding of change management processes in a fully change managed environment (ITIL) Excellent interpersonal skills, ability to negotiate and influence More ❯

Act as a key liaison between internal stakeholders, managed service providers, and external vendors to ensure operational continuity and alignment with business objectives. Infrastructure Management Oversee the day-to-day performance and availability of core infrastructure systems, including networks, servers, storage, and cloud services. Monitor infrastructure platforms proactively to … units. Service Operations & Technical Support Provide third-line support across infrastructure layers, supporting internal users and IT service desk teams. Maintain and enforce access management protocols for infrastructure components and enterprise applications. Lead incident resolution efforts involving infrastructure systems, ensuring timely escalation to third-party experts when required. Vendor … Microsoft 365 security posture across the organization. Manage the configuration and policy enforcement of Microsoft Intune, including compliance and device security baselines. Oversee vulnerability management and endpoint patching activities in partnership with external security consultancies. Administer firewall configurations and ensure consistent deployment across all locations and platforms. Maintain antivirus More ❯

India. You will manage key technology solutions, oversee supplier relationships, and ensure services meet security, availability, and performance standards. You'll need strong project management skills to lead technology upgrades, service enhancements, and the integration of emerging technologies like AI and advanced data capabilities. We're looking for a … on budget and within agreed service levels globally. Ensure cybersecurity compliance, including Cyber Essentials Plus certification. Build strong relationships with business units and senior management to align IT services with business needs. Support IT strategy development, focusing on innovation and new technologies. Lead service improvement initiatives and coach team … digital innovation. Enhance the reputation and visibility of IT across the business. Maintain compliance with GDPR, environmental, and quality standards. Efficient incident, change, and problem management. Required Experience: Proven track record in IT service delivery and project management. Strong experience in service improvement, stakeholder management, and team leadership. More ❯

India. You will manage key technology solutions, oversee supplier relationships, and ensure services meet security, availability, and performance standards. You'll need strong project management skills to lead technology upgrades, service enhancements, and the integration of emerging technologies like AI and advanced data capabilities. We're looking for a … on budget and within agreed service levels globally. Ensure cybersecurity compliance, including Cyber Essentials Plus certification. Build strong relationships with business units and senior management to align IT services with business needs. Support IT strategy development, focusing on innovation and new technologies. Lead service improvement initiatives and coach team … digital innovation. Enhance the reputation and visibility of IT across the business. Maintain compliance with GDPR, environmental, and quality standards. Efficient incident, change, and problem management. Required Experience: Proven track record in IT service delivery and project management. Strong experience in service improvement, stakeholder management, and team leadership. More ❯

a high level of quality for the production systems supporting the FI businesses. Day-to-day Responsibilities : Application Monitoring and follow up Incident and Problem Management Knowledge Management and Documentation Maintenance and enhancement Project and specific tasks Qualifications Candidate Profile : First class degree of top university and … scientific background (ability to problem solve) High motivation to learn in a complex and very stressful environment. Logic and critical thinking The role focuses specifically on Rates products; Rates knowledge would be appreciated. IT SKILLS : Good knowledge of FX business and electronic trading principles: Spot/Outright pricing, Fixings More ❯

internal teams and third-party managed service providers to escalate issues, bridging the gap between first-line support and more complex technical and operational problem-solving 2nd and 3rd line support teams. Energy/Utilities is a must. Customer Experience Provide clear, professional, and empathetic support for customers contacting … cases and incidents, ensuring they are resolved efficiently within agreed SLAs. Maintain detailed records of investigations and resolutions for reporting and analysis. Participation in problem management & major incident management, as required. Collaboration & Stakeholder Engagement Work closely with cross-functional teams to ensure effective resolution of cases and … and insights on recurring issues, trends, and areas for improvement. Support audits and compliance reviews related to case and incident Management. Proactive Learning & Knowledge Management Continuously identify and analyse potential issues and emerging trends mitigating risks proactively. Must have: Proficiency in using ITSM tools such as ServiceNow. ITIL (v3 More ❯

internal teams and third-party managed service providers to escalate issues, bridging the gap between first-line support and more complex technical and operational problem-solving 2nd and 3rd line support teams. Energy/Utilities is a must. Customer Experience Provide clear, professional, and empathetic support for customers contacting … cases and incidents, ensuring they are resolved efficiently within agreed SLAs. Maintain detailed records of investigations and resolutions for reporting and analysis. Participation in problem management & major incident management, as required. Collaboration & Stakeholder Engagement Work closely with cross-functional teams to ensure effective resolution of cases and … and insights on recurring issues, trends, and areas for improvement. Support audits and compliance reviews related to case and incident Management. Proactive Learning & Knowledge Management Continuously identify and analyse potential issues and emerging trends mitigating risks proactively. Must have: Proficiency in using ITSM tools such as ServiceNow. ITIL (v3 More ❯

least 2 days a week. Also, there may be requirement to be on customer site. Role Type: Permanent Team/Service Overview The Patch Management service helps customers ensure their End User devices as well as their Servers are patched and security compliant. We achieve this by maintaining the … latest patch on monthly/quarterly bases. Patch Management also provide software deployment to ensure all customers core applications are on the latest/supported version. Our goal is to provide users with the best possible upgrade experience, and we achieve this by using our mature and comprehensive standard … process and tools. The service is governed and controlled by the Release team. Patch Management is a global service delivered from the UK, India, and South Africa locations. What youll do Manage customers security patching and Software Deployment requirement according to the agreed contract and SLA 1st point of More ❯

for diagnosing, troubleshooting, and resolving complex issues related to infrastructure, networking, servers, and business-critical applications. This position requires in-depth technical expertise, strong problem-solving skills, and a collaborative approach, ensuring efficient and effective IT solutions for clients. Hybrid Rota (3 x different weekly shifts) - Office =8:00am … V), and cloud platforms. Provide both remote and on-site troubleshooting. Support and implement network infrastructure changes, including routers, switches, firewalls, and VPNs. Incident & Problem Management Own and manage complex incidents from initial diagnosis to full resolution. Follow ITIL-aligned processes for escalation and management of incidents. … infrastructure projects, such as server upgrades, cloud migrations, and network improvements. Support the on boarding of new clients, including hardware and software configuration. Client Management & Communication Maintain clear and professional communication with clients regarding ticket progress and resolutions. Ensure a high standard of customer satisfaction through quality service delivery. More ❯

the solutions you prioritize align seamlessly with business objectives. This position provides a unique opportunity to lead and shape the trajectory of our Content Management capabilities, delivering transformative experiences for Pet Owners across the globe. You will be responsible for the technical vision of the product (application and integration … and future solutions maintained with minimum disruption according to technical and business needs. Contribute to meet delivery plans & objectives, typically in sync with product management, enterprise architecture and business analyst team. Contribute to the tech product evolution strategy and model. Ensure proper usage of design & build processes and documentations … in line with IT standards, guidelines, and methodologies. Implement effective IS/IT change and release management, test planning and execution, incident and problem management practices. Lead continuous improvement activities where needed. Manage remote team and operational governance with third party suppliers. Oversee and facilitate research, evaluation More ❯

experienced, and rooted in data engineering. We strive to help clients gain complete clarity of their data and to exceed client expectations. Our proven management and sales methodology ensure we differentiate ourselves from our competitors, focusing purely on our client's requirements and delivering the highest standards of service … our client's high-performance team. This position is responsible for the maintenance, development, and configuration of the bank's voice recording (Verint Workforce Management V.15) platform, hosted within the bank's environment. The position will work as instructed by the client and directly interface with internal support teams … responsibility for architecture, analysis, design, development, and implementation of components and framework of data migration components. Provide Level 3 Support across Incident, Change and Problem management for the Verint Workforce Management platform (V.15). Act as regional SME/Escalation point for Support operations, working as instructed More ❯

experienced, and rooted in data engineering. We strive to help clients gain complete clarity of their data and to exceed client expectations. Our proven management and sales methodology ensure we differentiate ourselves from our competitors, focusing purely on our client's requirements and delivering the highest standards of service … our client's high-performance team. This position is responsible for the maintenance, development, and configuration of the bank's voice recording (Verint Workforce Management V.15) platform, hosted within the bank's environment. The position will work as instructed by the client and directly interface with internal support teams … responsibility for architecture, analysis, design, development, and implementation of components and framework of data migration components. Provide Level 3 Support across Incident, Change and Problem management for the Verint Workforce Management platform (V.15). Act as regional SME/Escalation point for Support operations, work as instructed More ❯

experienced, and rooted in data engineering. We strive to help clients gain complete clarity of their data and to exceed client expectations. Our proven management and sales methodology ensure we differentiate ourselves from our competitors, focusing purely on our client's requirements and delivering the highest standards of service … our client's high-performance team. This position is responsible for the maintenance, development, and configuration of the bank's voice recording (Verint Workforce Management V.15) platform, hosted within the bank's environment. The position will work as instructed by the client and directly interface with internal support teams … responsibility for architecture, analysis, design, development, and implementation of components and framework of data migration components. Provide Level 3 Support across Incident, Change and Problem management for the Verint Workforce Management platform (V.15). Act as regional SME/Escalation point for Support operations, working as instructed More ❯

training as required. Review open calls (Incidents and Requests) and action them in order of priority. Update Incidents and Requests (within the ServiceNow Service Management tool) with relevant actions to keep the users and others informed of call progress. Escalate issues and involve other Field Service Engineers wherever required … correct status in Service Now. Liaise with other teams when required to fix technical issues. Ensure that operational processes are adhered to including Incident Management, Request Management, Major Incident Management, and Problem Management. Participate as required in agency integrations, technology projects and desk moves. Any other More ❯

This role will be responsible for ensuring the success of multiple assigned accounts. Mandata provides integrated transport management software solutions to road transport businesses operating throughout the UK and Ireland. Haulage operators of all sizes use our suite of products to manage their operations from orders to invoice. Our … documentation into Salesforce. The Customer Success Manager is a champion for their accounts into Mandata. This may include taking lead roles in major incidents, problem management, change and release management. The CSM role provides focus for production systems and is not intended to duplicate any project functions that … quarterly/annual contract renewals and whether they are invoiced on time and cash collection is maximised. Responsible for effective cost control and time management in the performance of the duties. Any other ad hoc duties that may be assigned from time to time. Knowledge and expertise that matter More ❯

Technology powers everything we do at Man Group. Our teams ensure the firm has a robust tech platform that facilitates alpha generation, portfolio management, trade execution, operations, compliance, risk management and accounting, as well as providing "firm-wide" end user collaboration tools. We are continually investing in our … both quantitative and discretionary investment management. Description of the role: The OMS Support team provides 1st and 2nd line application support across our Order Management systems, covering both systematic and discretionary order flow. Each day provides the opportunity to work with our investment professionals, traders, operations team and technologists … to ensure we can efficiently realise alpha across the markets we trade. We are currently undertaking a strategic renewal of our Order Management systems and is therefore a great time to be part of the team with the opportunity to influence how we can improve the experience for our More ❯

and applications, used to provide support at all levels. Ability to develop code fixes and minor system enhancements. Participation in code reviews and release management, acting as Support SME for applications within the domain. Creation and maintenance of an Application Support knowledge base, documenting issues and resolutions. Provision of … ad-hoc reports for users, including management information, audit extracts, and support for business or project needs. Continuous improvement initiatives to streamline business and IT processes. Installation of new products and upgrades of existing platforms. Serving as a SME and providing technical guidance to development teams on programmatic testing … or customer-facing applications. Strong SQL skills, with the ability to apply complex JOINs and optimize queries across platforms like SQL Server and MySQL. Problem-solving skills with the ability to develop innovative solutions within governance frameworks. Incident management skills, including leading issues from start to resolution and More ❯

the Application Support Analyst has primary responsibility for providing day to day operational support for the Company Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the regular monitoring and maintenance of the application portfolio. You will be responsible for … the change management process for the Company, ensuring that the all changes are managed in accordance with the appropriate policies and that they have an appropriate roll-back plan and are scheduled in conjunction with the SSC and 3 rd party suppliers as appropriate. In addition you will provide … appropriate SharePoint expertise, in terms of support, content management and development of sites, services and functionality. Responsibilities Provide 2 nd and 3 rd line support for the Company application portfolio Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising Liaise with 3 rd More ❯

and communication throughout the support process. Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed. As part of problem management, identify root causes and/or mitigation options. Team Leadership Mentor and coach junior support desk analysts, providing guidance and support as … needed. Assist in training new team members and developing training materials. Foster a positive and collaborative team environment. System Management Deployment of new software versions and hardware. Routine system maintenance checks, updates and backups to ensure service continuity. Support starter and leaver processes. Maintain accurate documentation of support requests … enabling our people to realise their full potential as team members, industry experts, leaders, and managers. Collaborative: embracing flexibility, diversity, and inclusivity. Steamship Insurance Management Services Ltd is committed to providing a great service to all our members. We pride ourselves on offering a people-centred culture that provides More ❯

ensures a stable, reliable environment for all users. Summary • Platform Administration: Oversee daily operations of the ServiceNow platform, including proactive system monitoring, comprehensive configuration management, and performance optimization to ensure maximum efficiency and uptime. • User and Access Management: Administer user accounts, roles, and permissions to enforce robust access … directly with customers to configure ITSM-to-ITSM integrations via our custom integration platform, or configure seamless single sign-on (SSO) setups. • Platform Support & Problem Management: Act as the primary support contact for internal employees and customers, efficiently addressing incidents, service requests, and troubleshooting platform-related issues. • Documentation … and minor enhancements • Familiarity with ServiceNow Client & Server APIs for integration support • Strong analytical and troubleshooting skills, with an emphasis on proactive monitoring and problem resolution • Excellent communication and teamwork abilities • Capacity to manage multiple tasks concurrently and meet established deadlines • Proactive mindset with strong problem-solving skills More ❯