151 to 175 of 587 Problem Management Jobs in England

business processes and applications to deliver effective support. Implement code fixes and minor enhancements to existing systems. Act as a subject matter expert (SME) during code reviews and release management processes. Maintain a knowledge base by documenting issues and resolutions to agreed standards. Generate ad-hoc reports for business users, including audit extracts and management information. Identify opportunities … office or customer-facing application support roles. Strong SQL skills, including the ability to write and optimize complex JOIN queries across platforms such as SQL Server and MySQL. Excellent problem-solving skills with a structured approach to root cause analysis. Experience in incident and problem management, including ownership from identification to resolution. Ability to manage multiple priorities More ❯

and overworked. Where data guides progress without overwhelming staff. And where everyone working in a school is reminded why they got into education every day. Our MIS and school management tools are already making a difference in over 7,000 schools and trusts. Giving time and power back to staff, turning data into clear, actionable insights, and supporting happier … we're looking for someone up for a challenge - if you're a data driven and a communicative candidate, this is the role for you. Core responsibilities Incident and Problem Management: Own the end-to-end problem and incident lifecycle, ensuring timely resolution and root cause analysis. Drive proactive problem management, identifying recurring issues and … improvement and knowledge sharing within the team. Identify training needs across the team Cross-Functional Collaboration: Build strong relationships with engineering, product, and other relevant teams to facilitate efficient problem resolution and service delivery. Champion the voice of the customer and ensure their needs are prioritized. Be one of our dedicated incident commanders Operational Excellence: Implement and maintain robust More ❯

configure applications as needed. Troubleshoot Windows OS, hardware, and enterprise applications. Coordinate with third-party vendors for escalations and hardware replacements. Document issues and resolutions in the IT service management system (e.g., ServiceNow, Remedy). Essential skills/knowledge/experience: (Up to 10, avoid repetition) Comprehensive understanding of PC hardware, software, operating systems, directory services, printing, and applications. …/knowledge/experience: (As applicable) Understanding of O365 and related support activities. Knowledge of Active Directory, DNS, Group Policy, networking, and firewalls. Experience in 2nd line support, incident & problem management, and ITIL processes. Effective communication skills, both written and verbal. Strong stakeholder management skills, including users, management, IT teams, vendors. Availability to work onsite five More ❯

and shape how we use technology to deliver critical services. Key Responsibilities Provide level one and two support to internal customers. Assist with systems administration tasks including user account management, permissions, patching, backups, and monitoring. Support the deployment, configuration, and maintenance of hardware and software across the organisation. Participate in IT-related projects, including software rollouts, infrastructure upgrades, and … e.g. VMware), and security tools such as SIEM or antivirus systems. Knowledge of managing Microsoft products such as Active Directory, Intune and M365 Knowledge of managing SQL Group Policy Management and Administration Management of Windows Servers Management of Linux (Multiple Distros) Management of VOIP Phone Systems Setup and management of SIEM solutions, including Windows Event … Forwarding Hypervisor and VMWare management Anti-Virus Support and Administration Security Auditing and Patching Administration Problem Management and Critical Data-Management A proactive, problem-solving approach and the ability to communicate technical information clearly. A full UK driving licence, as travel between sites may be required. What We Offer: Annual Leave : 28 days of holiday More ❯

thrive. Your day at NTT DATA The Senior GTM Practice Solutions Specialist is an advanced subject matter expert, responsible for the implementation of the solution design, configuration and escalated problem management of solutions and services in client environments. This role provides pre-sales support by identifying opportunities and contributing to the design and configuration requirements related to client … and provide a high-level design of technical or service solutions to meet the client’s requirements. Provides user support and assists with troubleshooting and design, configuration and escalated problem management. Contributes to the development of technical training and training programs. Contributes technical expertise to the design and configuration requirements in relation to RFP/RFI and proposals of … and technology advancements. Academic qualifications and certifications: Bachelor’s degree or equivalent in Computer Science, Information Technology or Business or a related field. SAFe Agile or Program or Project Management certification(s) is desirable. Relevant vendor/technology certification(s) is desirable. Required experience: Advanced experience in a similar role within a related global technology services environment. Advanced experience More ❯

/L2/L3 and other key assignment groups. In partnership with leadership, define and implement the IT Global Support roadmap, including but not limited to service desk, change management; asset management; problem management; service configuration and catalogue management. Be responsible for the team's maintenance and implementation of runbooks, automation and other operational improvements. Produce … available while ensuring understanding and validity of the data. Become the point of escalation for the service desk function. Build an effective, hybrid IT Global Support team Provides effective management to the IT Global Support team members including training, mentoring and personal development. Review and implement Service Level Agreements as well as incident, problem and escalation procedures. Provide … recommendations to deliver continuous improvements and upgrades to the function, focusing on automation and self-service support as examples. Review and implement Service Level Agreements as well as incident, problem and escalation procedures. Provide evidence-based recommendations to deliver continuous improvements and upgrades to the function, focusing on automation and self-service support as examples. Requirements: Minimum of More ❯

employ and experienced Cisco/Webex AV Engineer Key Responsibilities Performs core technical aspects to supports infrastructure implementations, deployments and technologies related to Cisco Cloud Collaboration Technologies Responsibilities include: Problem management, Incident management, and Change Management Creates accurate project specifications Drive proof of concepts to test new capabilities and technologies Management and coordination of vendor More ❯

technical expertise, and the ability to navigate complex business challenges while applying a holistic approach. A new role has been created to lead service support activities, focusing on change management, release, transport, and service transition to ensure stability and performance of the SAP S/4Hana landscape. Do you thrive in project environments? Do you have deep SAP product … years in SAP Support leadership roles with at least 2 full lifecycle S/4Hana implementations. Strong knowledge of SAP Transport Management. Experience with ITIL-based change, incident, and problem management. Understanding of SAP modules and their interactions. Experience transitioning SAP programs to operational phases. Strategic yet pragmatic approach. Excellent troubleshooting, leadership, and communication skills. Team-oriented attitude, proactive … Live and exemplify the Five Principles of Mars, Inc. Lead a small team and manage Service Support activities across the global S/4Hana landscape. Manage Release and Transport Management, Change and Configuration Management. Oversee tools and governance management. Ensure smooth service transition with proper documentation and training. Monitor system health, change volumes, incident trends, and release performance for More ❯

above and beyond, keeping the customer at the heart of everything you do, will be crucial in making them feel like they are in safe hands. We value proactive problem solvers who can anticipate client needs and deliver solutions that exceed expectations. A true Generalist role, this will predominantly be 2nd line activities, however, is still very much a … client facing role, responding to system events, availability and capacity issues in addition to troubleshooting and problem solving of incidents raised by external customers. You will be part of our clients UK Technical Services Team and will be responding to a variety of incidents and service requests across Storage, Network, Virtualisation, Backup, DR and Microsoft technologies. As Technical Services … Engineer, some of your duties will include: Monitor, Categorise, set priority of incoming tickets (incident, problem, request) Manage your daily schedule by working through service dashboards and prioritising tickets Event Monitoring and perform initial triage on Network, Compute, Storage, VMware, Backup & DR infrastructure Communication with customers as required; keeping them informed Identify trending and patterns to initiate Problem More ❯

policies, artefacts and processes. This role reports into the Head of Audit Technology. The team comprises at least two senior technical architects [as direct reports] and will involve matrix management of a range of architects, engineers, analysts, and external supply teams. This role requires regular attendance to the office in Newcastle, and occasional attendance in the NAO’s office … and vendor relationships. • Enable the team to work more proactively rather than reactively. Maintaining current and future tooling roadmaps for DS Cloud Services, through proactive horizon scanning and active management of tooling legacy statuses and related enterprise debt • Monitor IT infrastructure and application metrics relating to performance, capacity, utilisation, and availability. Reporting on performance against agreed targets. Responding ahead … of a team, managing the pace and tempo. You can actively address internal and external risks, issues and dependencies including where ownership exists outside the team. (Skill level: Practitioner) • Problem management: You can ensure that the right actions are taken to investigate, resolve and anticipate problems to defend against them at the right time. You understand how the More ❯

services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Service Management Role purpose/summary Oversee the delivery of Level 3 support IT services in accordance with ITIL best practices. Ensure services meet agreed-upon service levels and customer expectations. … Incident And Problem Management Manage the resolution of incidents and problems to minimize impact on business operations. Implement proactive measures to prevent recurring issues. Change Management Coordinate and manage changes to IT services, ensuring minimal disruption. Facilitate change processes and communicate changes to stakeholders. Performance Reporting Generate and analyze performance reports to track service delivery metrics. Present … findings to senior management and stakeholders. Continuous Improvement Identify opportunities for process improvements and implement best practices. Foster a culture of continuous improvement within the service delivery team. Stakeholder Communication Maintain clear and consistent communication with stakeholders regarding service delivery. Provide updates on major incidents, changes, and improvements. Resource Management Allocate resources effectively to meet service delivery demands. More ❯

etc.), including user provisioning, configuration, and troubleshooting. Google Cloud Platform (GCP) Basics: Provide basic support and understanding of GCP services as they relate to end-user computing, including access management and resource utilization. macOS and Laptop Support: Install, configure, troubleshoot, and maintain macOS and Windows laptops, ensuring optimal performance and adherence to company standards. This includes hardware diagnostics, software … deployment, and peripheral support. User Permissions and Access Management: Assist in managing user accounts, permissions, and access rights across various systems and applications, adhering to security policies and best practices. Audio/Visual (AV) Support: Provide support for meeting room AV equipment, including projectors, video conferencing systems, and audio setups, ensuring smooth and effective presentations and meetings. Retail store … pop-up store support: Provide ad hoc support for physical spaces in different locations when required. Incident and Problem Management: Log, track, and manage IT incidents and service requests using our ticketing system, escalating complex issues to senior team members when necessary. Documentation: Contribute to the creation and maintenance of IT documentation, including user guides, knowledge base articles More ❯

hours and on-call duties. Support technology for special events and webinars. Identify and escalate issues to leadership or other IT teams for resolution. Manage enterprise solutions across device management platforms (Microsoft, Apple, Android) and Microsoft O365. Design solutions using Intune, Azure, and JAMF. Troubleshoot WAN/LAN issues, including patch deployment and replication. Create support knowledge base articles … for team reference. Qualifications: Deep technical knowledge of Active Directory, Desktop Engineering, Identity and Access Management, Device Management, and Endpoint Security. Experience supporting Mac devices with Jamf. Proficiency in ITSM processes, incident and problem management, using ITSM tools. Understanding of network concepts such as IP addressing, DNS, DHCP. Experience with device management tools like JAMF More ❯

functional teams, stakeholders, ensuring that the solutions you prioritize align seamlessly with business objectives. This position provides a unique opportunity to lead and shape the trajectory of our Content Management capabilities, delivering transformative experiences for Pet Owners across the globe. You will be responsible for the technical vision of the product (application and integration architecture). You will facilitate … to implement & keep the current and future solutions maintained with minimum disruption according to technical and business needs. Contribute to meet delivery plans & objectives, typically in sync with product management, enterprise architecture and business analyst team. Contribute to the tech product evolution strategy and model. Ensure proper usage of design & build processes and documentations in line with IT standards … guidelines, and methodologies. Implement effective IS/IT change and release management, test planning and execution, incident and problem management practices. Lead continuous improvement activities where needed. Manage remote team and operational governance with third party suppliers. Oversee and facilitate research, evaluation, and selection of technology and product standards, as well as the design of standard configuration. More ❯

role involves hands-on work, following best practices, and contributing to the delivery of high-quality solutions that align with organisational goals. The Application Specialist is responsible for application management, troubleshooting, and providing support to ensure smooth operations. The role also involves collaborating with team members, learning new technologies, and contributing to continuous improvement initiatives to support growth and … rich data to feed campaign execution and measurement First Party Data Activation - leveraging our data asset to improve the customer experience and drive customer engagement Oversight of digital data management and tagging across diverse platforms Orchestration of services Integration and orchestration of services across AWS , Google Cloud , Celebrus and OneTrust Key Responsibilities Application Support and Maintenance Provide daily support … training (where applicable). System Optimisation and Enhancements Identify optimisation opportunities and collaborate on config changes, updates, patches, and upgrades. Ensure thorough testing and documentation of changes. Incident and Problem Management Resolve incidents within SLAs, conduct root cause analysis, and implement long-term fixes. Maintain accurate records of incidents and resolutions. Compliance and Security Ensure applications meet organisational More ❯

practice, Eviden provides on-going application support and development for a wide range of systems including bespoke applications and third-party COTS packages. This covers areas such as Incident Management, Problem Management, Service Request delivery, Development changes, and enhancements. The latter typically require the design and documentation of a solution and proposal before the development work commences. … who have: Preferably worked within multidisciplinary teams in an Agile and DevOps environment. Experience of delivering in a Government Digital Service (GDS) environment. Recent experience using Project/Issue management tooling (Jira or similar). Familiarity with Continuous Integration pipelines (ideally with Azure DevOps, Jenkins, or similar). Awareness of Continuous Delivery. Used cloud & API services to deliver applications. … Problem-solving skills and good analytical and reasoning abilities. We Care About Our Employees' Happiness By: 25 days of Annual leave + an option to purchase more through our Flexible Benefits. Flex benefits system – exciting opportunity to choose your own benefits. Pension - matching contribution up to 10%. Private Medical Scheme. Life Assurance. Enrolment in our Share scheme - subject More ❯

etc.), including user provisioning, configuration, and troubleshooting Google Cloud Platform (GCP) Basics: Provide basic support and understanding of GCP services as they relate to end-user computing, including access management and resource utilization macOS and Laptop Support: Install, configure, troubleshoot, and maintain macOS and Windows laptops, ensuring optimal performance and adherence to company standards. This includes hardware diagnostics, software … deployment, and peripheral support User Permissions and Access Management: Assist in managing user accounts, permissions, and access rights across various systems and applications, adhering to security policies and best practices Audio/Visual (AV) Support: Provide support for meeting room AV equipment, including projectors, video conferencing systems, and audio setups, ensuring smooth and effective presentations and meetings Retail store … pop-up store support: Provide ad hoc support for physical spaces in different locations when required Incident and Problem Management: Log, track, and manage IT incidents and service requests using our ticketing system, escalating complex issues to senior team members when necessary Documentation: Contribute to the creation and maintenance of IT documentation, including user guides, knowledge base articles More ❯

deliver a robust, performant, and auditable Data Integration Service Implement a data integration service based on approved department technologies. Specify governance and best practice methodologies. Provide leadership to, and management of the Data Integration Service Team. Manage the development and training of staff in the team, ensuring that their skills remain current and develop as the needs of the … change. Provide technical leadership to the team, coaching members when needed. Ensure that the team works in accordance with the departments ITIL processes including change, incident, service request and problem management. Monitor and manage the performance of the Data Integration Service, identifying suitable KPIs and opportunities for improvement. Act as the contact point for Product and Delivery Managers who … are customers of the Data Integration Service. Act as the Technical Authority for development undertaken on the data integration platform. Provide leadership to, and management of the Data Integration Service Team, ensuring that the team and third parties perform to a good level, work to accepted quality standards, to common design patterns and testing practices and are knowledgeable of More ❯

above and beyond, keeping the customer at the heart of everything you do, will be crucial in making them feel like they are in safe hands. We value proactive problem solvers who can anticipate client needs and deliver solutions that exceed expectations. A true IT Generalist role, this will predominantly be 2nd line activities, however, is still very much … a client facing role, responding to system events, availability and capacity issues in addition to troubleshooting and problem solving of incidents raised by external customers. As Technical Services Engineer, some of your duties will include: Monitor, Categorise, set priority of incoming tickets (incident, problem, request) Manage your daily schedule by working through service dashboards and prioritising tickets Event … Monitoring and perform initial triage on Network, Compute, Storage, VMware, Backup & DR infrastructure Communication with customers as required; keeping them informed Identify trending and patterns to initiate Problem Management Support of Internal IT onboarding What are we looking for? Customer focused with excellent interpersonal skills Willingness to go above and beyond and take ownership Good knowledge of VMware More ❯

an outcome of limited downtime for our customers. A thirst for proactive continuous improvement is critical, and working closely with stakeholders to improve monitoring is a key requirement; therefore, problem-solving skills are essential. Smart DCC’s infrastructure and supply chain is complex, and a demonstrable ability to assimilate a significant volume of technical and process detail is required. … and the ability to quantify and validate observed impact is essential. Network Operations Shift Lead will be the ‘go to’ when DCC’s Customers and Senior Management. Strong stakeholder management skills are a must, with awareness of the DCC’s commercial position within the industry to protect and maintain Smart DCC’s reputation. What will you be doing? Ability … to mentoring new and existing team members. Working closely with Senior Managers and stakeholders, occasionally deputising as TOC Snr Manager where required. Experience in ITIL frameworks, supporting Incident, Change, Problem Management and Service Centre. Good understanding of End-to-End smart metering, with a willingness to continually learn. Work with internal functions and Service Providers to continually refine More ❯

above and beyond, keeping the customer at the heart of everything you do, will be crucial in making them feel like they are in safe hands. We value proactive problem solvers who can anticipate client needs and deliver solutions that exceed expectations. A true IT Generalist role, this will predominantly be 2nd line activities, however, is still very much … a client facing role, responding to system events, availability and capacity issues in addition to troubleshooting and problem solving of incidents raised by external customers. As Technical Services Engineer, some of your duties will include: Monitor, Categorise, set priority of incoming tickets (incident, problem, request) Manage your daily schedule by working through service dashboards and prioritising tickets Event … Monitoring and perform initial triage on Network, Compute, Storage, VMware, Backup & DR infrastructure Communication with customers as required; keeping them informed Identify trending and patterns to initiate Problem Management Support of Internal IT onboarding What are we looking for? Customer focused with excellent interpersonal skills Willingness to go above and beyond and take ownership Good knowledge of VMware More ❯

regular service reviews, facilitate feedback, and turn insight into action. Continuous Improvement: Champion and coordinate service enhancements based on performance data, user feedback, and collaboration with product teams. Incident & Problem Management: Support service resilience by leading responses to major incidents and driving effective problem resolution. Line Management: Mentor and motivate team members, supporting their development and … public sector, or similarly complex settings. Bring experience managing teams or mentoring others in a service environment. Have familiarity with tools, methods, or certifications such as ITIL, Agile Service Management, or Continual Service Improvement. Why Join Us? At Manchester, we believe great work comes from feeling valued, supported, and empowered to grow. That's why we offer: A highly More ❯

regular service reviews, facilitate feedback, and turn insight into action. Continuous Improvement: Champion and coordinate service enhancements based on performance data, user feedback, and collaboration with product teams. Incident & Problem Management: Support service resilience by leading responses to major incidents and driving effective problem resolution. Line Management: Mentor and motivate team members, supporting their development and … public sector, or similarly complex settings. Bring experience managing teams or mentoring others in a service environment. Have familiarity with tools, methods, or certifications such as ITIL, Agile Service Management, or Continual Service Improvement. Why Join Us? At Manchester, we believe great work comes from feeling valued, supported, and empowered to grow. That’s why we offer: A highly More ❯

and networking & voice technologies Solid understanding of Linux server, networking and storage technologies Experience with virtual platforms (client and server) and Microsoft Office products. Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM application toolset. Desired Skills/Experience Telephony and network experience ITIL Certification and in depth understanding of ITIL principles, functions … resources required to plan for, develop, deliver and support IT services and products to meet the needs of a business within required SLAs. Prepares for new or changed services, management of the change process and the maintenance of regulatory, legal, and professional standards. Manage and support infrastructure applications and related data repositories on a day-to-day basis. Monitor More ❯

the end of June 2025. Key Responsibilities Receive, log and triage calls from the business and process them in a timely manner. Provide 1st line support relative to Incident Management process; initial assessment of all Incidents & Service Requests; make first attempt at incident resolution and/or refer to 2nd/3rd line support. Take ownership and management … and closure. Monitor and escalate procedures relative to the appropriate SLA. Keep internal users and external clients informed on request for status and progress. Take ownership of the Identity Management Service, including New Starters, Leavers, etc. Highlight Customer training and Education needs. Support the mobile communication service. Deal with 3rd party engineers and suppliers where applicable. Produce management … training as provided by, or approved by HR. Carry out any other task associated with the role as reasonably requested. Successful Candidates Will Have Experience working within a Service Management orientated environment. Experience in following formal Incident and Problem Management processes. Thorough Active Directory 2000 knowledge. Thorough Microsoft Windows XP knowledge. Thorough Microsoft Office XP suite knowledge. More ❯