301 to 325 of 516 SLA Jobs in England

and devising appropriate solutions Comfortable working with cross-functional tools and platforms Collaborating on projects with the support and wider teams Successfully tracking and maintaining Support KPI’s and SLA’s Experience & Capabilities 2+ years of experience in customer support, pre-sales, or onboarding, preferably for a SaaS company. Strong background in software troubleshooting across web-based tools Experience dealing More ❯

s Pulse, Portfolio, and Pipe product lines. Conduct root cause analysis and escalate bugs, enhancements, and outages to the appropriate internal teams. Monitor and drive regional support KPIs (e.g., SLA adherence, CSAT, article attachment rate). Maintain and improve knowledge base articles and internal documentation to support efficient case resolution. Contribute to the development and delivery of support training materials More ❯

Monitor actual v projected costs, using the data to inform decisions on project variations Produce documentation as required to support the entire project lifecycle Commercial documentation (including SOW, IPID, SLA) Framework documents detailing the activities, deadlines and details for key phases of the project (including UAT, Data Migration, Go Live) Project reporting (including RAG reports, reports for Project Board, agendas More ❯

enquiries. Accurately input and process orders in the CRM, billing, and management systems. Generate and manage maintenance agreements and contract variations. Respond to and process orders and queries within SLA timeframes. Maintain and update customer data, contracts, and system information. Identify and resolve or escalate order data discrepancies. Create and manage reporting in Excel (portfolios, stats, etc.). Maintain sales More ❯

Fortinet, Juniper, Aruba, F5 all advantageous. The ability to manage yourself effectively under pressure. Good time management, and the ability to thrive in a fast-paced environment to meet SLA's Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best More ❯

role is primarily responsible for Site Performance (output, quality, efficiency, costs), CM Partner Relationship Management. The primary performance metrics associated with this- role are target daily/weekly output, SLA adherence as an input to AIS Capacity Delivery Reliability (CDR), First Pass Yield and on-time NPI readiness for all rack types enabled within the region. Secondary metrics include staffed More ❯

relevant experience. Proficiency in American English (verbal, written, reading, comprehension). Strong knowledge of MS Word, Excel, Outlook. Familiarity with online retail and internet search industries, managing queues for SLA compliance. Willingness to work with sensitive issues, including adult content, religious and philosophical issues, and potentially offensive products. PREFERRED QUALIFICATIONS Knowledge of databases (SQL, MySQL, ETL) and working with large … datasets. Experience managing critical operational processes with SLA responsibility. Our inclusive culture empowers Amazonians to deliver the best results. If you need workplace accommodations during the application or onboarding process, please visit this link . Amazon is an equal opportunity employer, committed to diversity and inclusion. More ❯

concept is desirable. Experience with build automation, test driven development, continuous integration and delivery Experience with Relational and non Relational Databases Previous SRE experience including knowledge about SLO/SLA/SLI and error budgets, is advantageous Experience working or familiarity with one public cloud (AWS, Google or Azure) If this is of interest and you have the required skills More ❯

concept is desirable. Experience with build automation, test driven development, continuous integration and delivery Experience with Relational and non Relational Databases Previous SRE experience including knowledge about SLO/SLA/SLI and error budgets, is advantageous Experience working or familiarity with one public cloud (AWS, Google or Azure) If this is of interest and you have the required skills More ❯

IT services. Key Responsibilities: Lead and mentor a small team of infrastructure engineers Troubleshoot and resolve complex technical issues (network, server, hosting) Analyse infrastructure performance and produce client-facing SLA reports Drive improvements in system architecture and operational processes Recommend future infrastructure strategies to support business growth Technical Requirements: We're looking for a solid technical leader with expertise in More ❯

issue engineer's uniform.* Production of monthly performance report.* Management of Contract performance schedule.* Chasing subcontractors' reports/schedules* To achieve the teams agreed performance targets and ensure that SLA's are met FM SCHEDULER SKILLS & KNOWLEDGE: * IT Knowledge:o MS Officeo CAFM Systems ESSENTIAL FM SCHEDULER EXPERIENCE: * Previous experience in a customer facing role (Customer Services, Admin, PA, Project More ❯

workflows and contribute to process improvements. Willingness to handle sensitive content responsibly. PREFERRED QUALIFICATIONS Experience with databases (SQL, MySQL, ETL) and large data sets. Experience managing operational processes with SLA responsibilities. We support an inclusive culture. If accommodations are needed during the application or onboarding process, please visit Amazon is an equal opportunity employer, valuing diversity and inclusion. More ❯

experience, the company's consultative approach has redefined industry standards, ensuring businesses receive proactive, tailored security solutions. With a dedicated support team known for exceptional issue resolution and strict SLA adherence, organizations can trust in a security partner that prioritizes protection and continuous innovation. The company is in search for a skilled L3 SOC Analyst to join the growing team. More ❯

including HMRC, IFAs, and the DC administration provider. Key Responsibilities: Perform, check, and review calculations across a range of DB pension processes, including retirements, deaths, and transfers out. Ensure SLA adherence by working closely with administrators and peers. Support calendar events, ad-hoc projects, and process improvements. Provide technical support and guidance to team members. Liaise with Client Relationship Management More ❯

that meet business requirements through strong KPIs dashboards. Provide ongoing support and maintenance for digital asset management. Conducts gap analysis of both existing and potential systems and solutions. Ensure SLA's and KPI's are continually reviewed, and expectations are met. Skills Required: Strong analytical skills and the ability to analyze complex business processes and interdependencies Deep understanding of DAM More ❯

action/activity/engagement, and anticipate the outcome Fluent in the language of Enterprise SaaS - concepts such as encryption, key management, HA, DBAs, RTO/RPO, SLO/SLA, GDPR, DPAs etc Acknowledged mastery of Sales principles, practices, tactics and tools In-depth understanding of the industry, offering categories and company offerings/strategy Proficient in Microsoft Office particularly More ❯

Help Desk/Service Desk Support - Office365, TCP, AD, SLAs New Permanent opportunity for someone with 1st/2nd/3rd line support experience to join our clients Service Desk Team based in Surrey. Experience of support across an IT More ❯

meetings, discussions related to escalations or projects occur as committed Issues and requests are being managed according to committed timeframes Conduct monthly Operations Reviews Key Performance Indicator/Service Level Agreement Reporting Joint Escalation Matrices Arrange and facilitate Business Review Meetings (quarterly or semi-annually or annually) to establish deeper relationships Maintain recurring (but no less than monthly) engagement with … of invoices, ensuring annual recurring fees and any additional services are being invoiced as contractually agreed Operational Performance Partner with key operations stakeholders to ensure service delivery aligns with SLA requirements Assess and analyze Key Performance Indicator (KPI) results Actively involved in suggesting and recommending approaches for performance improvement Track and monitor change requests Review and approve Root Cause Analysis More ❯

be looking after users across many countries and working closely with the US Team. Can you support users on a 1st line basis with a strong customer service, follows SLA’s and know when to escalate tickets? Responsibilities: As an IT Service Desk Analyst, you will... First point of contact for all IT related issues both inbound and outbound. Document More ❯

via telephone, email and online chat. • Dealing with, but not limited to, billing enquiries, technical issues, swapping/ordering terminals, product logistics, ordering stock. • Achieving your KPI’s and SLA’s to provide our customers with the highest level of customer service and support. • Working on systems such as Salesforce, online telephony platforms and other software to support our customer … Zendesk) • Ability to take ownership of customer cases/escalations and handle through to resolution. • Experience of working in a fast paced, business to business environment working successfully within SLA’s and deadlines. What’s in it for you? You’ll work with a collaborative team and have support and development to move into a management role. If that’s More ❯

8am to 6pm and is fully office based in Bracknell. The role involves Handling customer queries both telephone and email in a timely and accurate manner to meet contractual SLA’s. Managing a team of multiple engineers and regular partners to conduct reactive service calls and preventative maintenance visits in an efficient manner. Categorise and resource the correct engineer for More ❯

communications and a desire to deliver first-class support in a mission-critical environment will set you apart. The Role: Manage UK Government support cases for CSCS4 to meet SLA/KPI targets Coordinate with internal engineering and MoD teams for effective case resolution Support planning of service visits and ensure correct technical and logistical execution Contribute to support documentation More ❯

communications and a desire to deliver first-class support in a mission-critical environment will set you apart. The Role: Manage UK Government support cases for CSCS4 to meet SLA/KPI targets Coordinate with internal engineering and MoD teams for effective case resolution Support planning of service visits and ensure correct technical and logistical execution Contribute to support documentation More ❯

complaints which cannot be resolved at 1st touch to team leader/manager Contribute to the business goal of migrating all HRonline users to the new platform Ensure Service Level Agreement adherence at all time Meet and exceed Key Performance Indicators The above is not an exhaustive list of responsibilities and you may be expected to undertake additional tasks to More ❯

complaints which cannot be resolved at 1st touch to team leader/manager Contribute to the business goal of migrating all HRonline users to the new platform Ensure Service Level Agreement adherence at all time Meet and exceed Key Performance Indicators The above is not an exhaustive list of responsibilities and you may be expected to undertake additional tasks to More ❯