326 to 350 of 429 SLA Jobs in England

service desk system perform initial triage of all calls and assign to correct team Take ownership of and resolve calls in line with service level agreement(s). • Identify problems, log problem records and communicate appropriately. Log changes, providing adequate information and ensuring change records are kept up to date. ...

PREFERRED QUALIFICATIONS: Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership Competitive Salary: Receive a salary package that reflects your experience, skills ...

end. In terms of the main duties, you'll be managing the research storage services, manage the users of the service, follow sla's, perform backups and restores and carry out troubleshooting on VMware and Linux servers. It's a varied role that will offer the chance to work ...

staffing plans, and hiring roadmaps to support company growth over the coming years Establish individual performance frameworks: set clear KPIs per role (CSAT, NPS, SLA's, adoption, retention), run regular performance reviews, and create development paths Establish reporting and dashboards that make performance visible at individual, team, and company level ...

these as effectively as possible and embed better practice in teams. Both teams help ensure the services remain performance and reliable with overall business SLA being a metric. As our business and these teams grow and evolve the teams are likely to become increasingly aligned with distinct products that ...

job. Manage work orders and statuses through client systems Ensure field operation employees have the correct information to complete the jobs Escalate potential SLA failures or delays to the appropriate manager. Ensure jobs are correctly closed client reporting and invoicing. Identify outstanding issues with delayed or incomplete jobs and escalate ...

+ TAM SKU renewal rate, with supporting metrics including TAM‐specific CSAT (target 4.5/5+), escalation responsiveness against the 4‐hour SLA (target 95%+), and influence on Professional Services and FDE attach. About you 5+ years in customer‐facing technical roles at a platform, infrastructure, or developer tools ...

network. You will own a meaningful slice of operations end-to-end, building tools and automations that scale without increasing headcount. You will drive SLA adherence, data reconciliation, and root-cause fixes across the platform. The role suits an autonomous, numerate builder who thrives in ambiguity, communicates clearly ...

first point of contact for client issues, look after renewals, quotes for project work and hardware/licenses, and perform quarterly SLA review meetings as well as act as a trusted advisor re additional technologies they could be using. The role is hybrid (home based 3-days, in the offices ...

custom ML inference/training frameworks. Experience with autoscaling or capacity planning for large-scale inference workloads. Exposure to multi-tenant serving or SLA-driven infrastructure. Background at a hyperscaler, frontier AI lab, or large-scale distributed inference system. Familiarity with Kubernetes/Slurm for cluster orchestration. Interest or experience ...

joining an established oneBonus: Triton or custom ML inference/training frameworks; autoscaling or capacity planning for large-scale inference; multi-tenant serving or SLA-driven infrastructure; background at a hyperscaler, frontier AI lab or large-scale distributed inference system; Kubernetes/Slurm; interest in energy markets, grid systems ...

national scale. In your first 90 days you'd ship multi-tenant authentication, a hardened ingestion layer with the observability we can put an SLA behind, and the benchmarking harness for those accuracy claims. Real production milestones, not onboarding theatre. On AI tooling and ownership Daily, fluent ...

PREFERRED QUALIFICATIONS: Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership Competitive Salary: Receive a salary package that reflects your experience, skills ...

supply agreements, negotiate terms and protect healthy GP margins. Collaborate closely with internal delivery leads and recruitment teams to ensure seamless account implementation and SLA fulfillment. How you stand out: We are seeking proven tech recruitment consultants, BDM's or IT sales specialists with a track record of delivering talent ...

with Operations, Claims, and Product teams to resolve issues rapidly, unblock bottlenecks, and maintain strong client trust. Account Governance & Cadence: Drive executive updates, oversee SLA compliance, manage escalation pathways, and build tailored account success plans. Risk Mitigation & Retention: Identify delivery risks early, proactively de-escalate potential issues, and secure ongoing ...

London hybrid team. The role focuses on hands-on technical production support for a suite of Equities cash trading applications, ensuring incident resolution and SLA adherence. The ideal candidate has extensive equities application support experience, FIX protocol knowledge, and strong scripting in Python/Perl with SQL and Linux. Excellent ...

directly with Anna, the CTO, to architect end-to-end solutions, deploy production ML, and ship multi-tenant authentication, observability, and benchmarking to meet SLA requirements. #J-18808-Ljbffr ...

critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce ...

Tableau/PowerBI).· Optimise SQL Warehouses for performance, concurrency, and cost; maintain versioned metric definitions.· Document tables with catalog cards (owner, SLA, lineage, data contracts); enable discoverability. Governance & Security· Implement access controls with Unity Catalog· Adhere to naming conventions, tagging standards (owner, environment, cost centre, classification).· Participate ...

ITIL and managed‐service focus. You’ll be responsible for ensuring the service operates effectively day‐to‐day, with particular ownership of ticket performance, SLA adherence, service governance, and the wider service wrapper. You’ll work closely with technical teams, service management functions, suppliers, and senior customer stakeholders to make … actions Support strong governance and ensure contractual/service commitments are being met Technical/Service Management Skills Core: ITIL/IT Service Management SLA and KPI management Incident, Problem & Change Management Service reporting and governance Ticket management and operational performance Service wrapper/multi‐supplier service management Customer ...

oversee complex client customisation requests within algorithmic trading systems and MTF platformManage and optimise team processes including chat, queue, and mailbox workflows to ensure SLA adherencePerform advanced troubleshooting and analysis of order routing, trade flow, and post-trade issuesLead the 'follow the sun' support model coordination, working closely with global … executive team) and influence decision-makingPassionate about customer satisfaction and service excellenceExcellent organisational skills with the ability to prioritise under pressureDisciplined approach towards Service Level Agreement adherence and minimising Mean Time to Resolve (MTTR)Willing to embrace core business values demonstrated by day-to-day work ethicAnalytical and disciplined approach ...

mentor operational team members and service providers. Measures of success to include: Infrastructure Availability – achievement of agreed service availability targets. Service Desk Performance – SLA attainment and customer satisfaction scores. Incident Performance – reduction in major incidents and improved resolution times. Change Success Rate – percentage of successful infrastructure and application changes. Cyber … services. Cost Optimisation – achievement of infrastructure cost and efficiency targets. Service Improvement Delivery – successful implementation of approved improvement initiatives. Supplier Performance – achievement of supplier SLA and contractual commitments. Preferred skills and experience Proven experience leading enterprise IT Infrastructure and Operations functions. Experience managing geographically distributed infrastructure environments across multiple sites. ...

clearly defined, tracked, and implemented. Identify systemic issues and opportunities to reduce incident recurrence. Reporting, Insights & Trend Analysis Produce regular incident reporting, including KPIs, SLA performance, and impact analysis. Provide statistical and trend analysis to identify recurring themes, risks, and service weaknesses. Present insights and recommendations to senior stakeholders … tight timelines. Experience producing RCA documentation and leading continuous improvement initiatives. Analytical mindset with experience in data interpretation, reporting, and trend analysis. Understanding of SLA/KPI frameworks and service management principles (e.g., ITIL desirable). Key Competencies Calm and decisive under pressure Highly organised with strong attention to detail ...

records and into Senior Leadership Team (SLT). Act as an interface between Digital and third-party suppliers, monitoring compliance against Service Level Agreements (SLA) and Operational Level Agreements (OLA), through regular performance reporting, monitoring service level infractions, trend and forecasting analyses and developing new SLAs and metrics to inform … tooling, including SLAs, service information, problem and resolution profiles, reference data, and contract and support details. Prepare and disseminate regular reports to support processes, SLA, OLA optimization for DWP and other Government Organisations. Specific tasks to include: UserAccessManagement: Manage, capture and record user access requests. Ensuring compliance with SLAs ...

governance framework. Familiarity with competitive landscape and ability to differentiate AMS offerings against competitors. SAP AMS Delivery Skills Overseeing SAP service delivery, stakeholder management, SLA compliance, and service risks. Leading, motivating, and developing the SAP support team, directly or indirectly, to build business capability and drive quality improvement. Managing service … Application Management Services (AMS) across pre‐sales, solutioning, transition, and steady‐state delivery. Strong capability in shaping AMS deals through scoping, effort estimation, pricing, SLA definition, and value‐based operating models. Adept at designing and presenting AMS transformation roadmaps, delivery frameworks, and governance structures to senior stakeholders. Proven track record ...