326 to 350 of 376 SLA Jobs in England

of schedule the worker need to communicate this with Supervisors/TLs to decide on appropriate actions Pallet Movement/Work Planning Ability to work to driven targets and SLA and time management skills. Boxing and Unboxing IT equipment You are the candidate Good written and verbal communication skills. IT background Data input experience is essential Flexibility to react to … demand on short notice. Proactive whilst being a team player Ability to work to driven targets and SLA and time management skills. Knowledge of I.T componentry. Accuracy and attention to detail. IND/LET More ❯

Competencies/Responsibilities Datadog, Splunk, Dynatrace, Grafana, Prometheus, Thousand Eyes, Gremlin, etc. Efficiency in creating dashboards for Infra/APM/E2E workflows. Monitoring, logging, alerting and error budgets (SLA metrics: 99.9, 99.99, 99.999%) for software, operations and business. Define SLO, SLI, SLA with business/operations/engineering teams. Automation/auto-healing - Python, shell scripting, Java scripts. Developing More ❯

To provide a high level of internal account management & admin support to the sales team, allowing the sales team to achieve target and providing customer excellence by meeting all SLA’s. Collaborate and work closely with our Vendor Alliances Team and Account Managers to help generate incremental business opportunities through strong customer relationships. To ensure clients receive the very best … service levels through both internal account management and procedural efficiency. KEY RESPONSIBILITIES: Be the first point of contact for all incoming customer queries & respond within our standard 4-hour SLA Work collaboratively with your aligned Account Manager and our Vendor Alliances team on all licensing requests and presenting these back to the customer Work in collaboration with our Legal & Contract … ordinate and liaise with other internal departments where they own a specific process and ensure the customer is in receipt of the necessary tools/information within the business SLA Ensure any contracted or agreed monthly reports are compiled and distributed in advance of effective date. To advise customers on licensing procedures and discuss purchasing options with them. Management of More ❯

To provide a high level of internal account management & admin support to the sales team, allowing the sales team to achieve target and providing customer excellence by meeting all SLA’s. Collaborate and work closely with our Vendor Alliances Team and Account Managers to help generate incremental business opportunities through strong customer relationships. To ensure clients receive the very best … service levels through both internal account management and procedural efficiency. KEY RESPONSIBILITIES: Be the first point of contact for all incoming customer queries & respond within our standard 4-hour SLA Work collaboratively with your aligned Account Manager and our Vendor Alliances team on all licensing requests and presenting these back to the customer Work in collaboration with our Legal & Contract … ordinate and liaise with other internal departments where they own a specific process and ensure the customer is in receipt of the necessary tools/information within the business SLA Ensure any contracted or agreed monthly reports are compiled and distributed in advance of effective date. To advise customers on licensing procedures and discuss purchasing options with them. Management of More ❯

be a part of it? What will you be doing? Join a 2nd/3rd Line Technical Support & Delivery team handling complex technical activities for Customer Services. Responsibilities include SLA-aligned delivery, governance participation, resource planning, incident and root cause management, and collaboration across support teams to define processes, systems, and skills for multi-tech solutions. Interface with Customer Services … Service Delivery, and Operational teams, especially Problem & Service Management. Contribute to metrics: SLA, RiSLA, MTTR, DOT, MTBF, fault volumes, and reliability. Provide on-call support (including weekends), uphold quality and delivery standards, self-manage tasks, drive service excellence, initiate process improvements, translate strategy into goals, and manage change control via RAMS and governance. What youll bring? Extensive experience in operational More ❯

be a part of it? What will you be doing? Join a 2nd/3rd Line Technical Support & Delivery team handling complex technical activities for Customer Services. Responsibilities include SLA-aligned delivery, governance participation, resource planning, incident and root cause management, and collaboration across support teams to define processes, systems, and skills for multi-tech solutions. Interface with Customer Services … Service Delivery, and Operational teams, especially Problem & Service Management. Contribute to metrics: SLA, RiSLA, MTTR, DOT, MTBF, fault volumes, and reliability. Provide on-call support (including weekends), uphold quality and delivery standards, self-manage tasks, drive service excellence, initiate process improvements, translate strategy into goals, and manage change control via RAMS and governance. What youll bring? Extensive experience in operational More ❯

be a part of it? What will you be doing? Join a 2nd/3rd Line Technical Support & Delivery team handling complex technical activities for Customer Services. Responsibilities include SLA-aligned delivery, governance participation, resource planning, incident and root cause management, and collaboration across support teams to define processes, systems, and skills for multi-tech solutions. Interface with Customer Services … Service Delivery, and Operational teams, especially Problem & Service Management. Contribute to metrics: SLA, RiSLA, MTTR, DOT, MTBF, fault volumes, and reliability. Provide on-call support (including weekends), uphold quality and delivery standards, self-manage tasks, drive service excellence, initiate process improvements, translate strategy into goals, and manage change control via RAMS and governance. What youll bring? Extensive experience in operational More ❯

3rd party vendors, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. The role requires strong coordination skills, managing incident queues and SLA's, deep technical knowledge of mobile automation tools, and a commitment to delivering secure, standardised, and high-quality end-to-end mobile services. The Responsibilities * You will oversee the configuration … and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support. * Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The Requirements * Security (SC Clearance) or able to achieve. * Proven experience in a 3rd line support or senior mobile More ❯

early-career team members . Key Responsibilities Lead and manage a support operation of 40+ people, across multiple support functions. Oversee daily service desk performance, ticket triage, escalations, and SLA adherence. Coach and develop junior staff and early-career professionals to build capability and confidence. Support Team Leaders in performance management, quality auditing, and 1-2-1 coaching. Act as … large , multi-functional customer support team (40+). Proven leadership in a service desk or technical support environment. Passion for developing people - especially mentoring younger team members. Skilled in SLA/KPI management, reporting, and quality assurance. Exceptional communication, organisation, and problem-solving abilities. Knowledge of telecoms, broadband or tech support is beneficial. Experience working within ISO and GDPR-compliant More ❯

early-career team members . Key Responsibilities Lead and manage a support operation of 40+ people, across multiple support functions. Oversee daily service desk performance, ticket triage, escalations, and SLA adherence. Coach and develop junior staff and early-career professionals to build capability and confidence. Support Team Leaders in performance management, quality auditing, and 1-2-1 coaching. Act as … large , multi-functional customer support team (40+). Proven leadership in a service desk or technical support environment. Passion for developing people - especially mentoring younger team members. Skilled in SLA/KPI management, reporting, and quality assurance. Exceptional communication, organisation, and problem-solving abilities. Knowledge of telecoms, broadband or tech support is beneficial. Experience working within ISO and GDPR-compliant More ❯

excellent IT support and service to our clients, helping to ensure that both individual and team SLAs are met Respond to customer calls and tickets daily, resolving them within SLA and keep the customer updated at all times. Escalate business critical issues Represent SolCo professionally at all times, ensuring our customers experience is always a positive one Respond to all … assigned customer tickets within SLA, make and receive calls to customers, update the necessary internal CRM/ticket system and supplier systems where necessary Contact suppliers where necessary to escalate issues and update internal system with supplier responses Where necessary, order/provision/configure new services for customers Ensure all IT support customers are fully monitored at all times. More ❯

be our enterprise clients' dedicated point of contact, ensuring they gain maximum value from our data-driven software solutions. You will be responsible for customer retention, issue resolution oversight, SLA performance and the proactive development of client relationships across key accounts. You'll collaborate closely with product, engineering, QA, support and commercial teams to deliver a seamless customer experience and … ensure the long-term success of each client relationship. Key Responsibilities: Customer success & relationship management SLA, support & commercial oversight Issue escalation & advocacy Insights & product feedback Requirements: Significant experience in customer support, account management or technical delivery for B2B software or infrastructure Experience in managing enterprise or critical accounts with responsibility for retention, support and value realisation Strong understanding of service … models, incident management, SLA frameworks and support cost control Excellent communication and stakeholder engagement skills, including presenting to senior client leadership Ability to coordinate cross-functional teams and prioritise work based on customer impact and urgency Comfortable with technical concepts and data-driven platforms (e.g. integrations, modelling tools, dashboards) Degree in Engineering, Computer Science, Business or a related field is More ❯

of schedule, the worker needs to communicate this with Supervisors/TLs to decide on appropriate actions Pallet Movement/Work Planning Ability to work to driven targets and SLA and time management skills. Boxing and Unboxing IT equipment You are the candidate: Good written and verbal communication skills. IT background Data input experience is essential Flexibility to react to … demand on short notice. Proactive whilst being a team player Ability to work to driven targets and SLA and time management skills. Knowledge of IT componentry. Accuracy and attention to detail. Your new company: You will be joining a company at the forefront of the IT industry with their Head Office in Hatfield as a Technical Operative 1. You will More ❯

Fourteen IP is a specialist Voice and Data Solutions provider focused on providing service, support, and solutions for the Hospitality industry right across the UK, Europe, Middle East, and Africa. They work with best-of-breed partners such as HP More ❯

Overview We are seeking our new Client Relationship Manager to join the SBS team Location: Bristol (Yate) Hybrid, office 2 days per week As a Client Relationship Manager at SBS, you will be at the forefront of our client interactions More ❯

and to advise senior management and stakeholders on the development of policy and protocol. Responsibilities Onboarding Offboarding Security Clearance (SC) and Vetting Management Contract, Supplier documentation Management of the SLA's in the ticketing system to ensure that we have initiate onboarding checks and Security Clearance (DBS, BPSS, SC, etc.) for all staff, contractors and associates ensuring they are completed … begin work. Defining processes in line with government regulations and managing the checking of documentation, ID and Right to Work, references and managing DBS checks. Managing the processes and SLA's with offboarding all staff, contractors and associates; this will include the creation of termination and offboarding letters and the deactivation of Security Clearances. Ensure adherence with HMG GovS007 and More ❯

Shift Engineer, Data Centres page is loaded Shift Engineer, Data Centresremote type: On-sitelocations: Slough, GBRtime type: Full timeposted on: Posted Todayjob requisition id: REQ461223 JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies More ❯

EBITS LLP is a world leader in providing software and hardware solutions for the Aviation Refuelling industry. Our systems are deployed in most of the major international airports around the world; our customers include some of the world’s largest More ❯

Service Management role, preferably within the Managed Service Provider industry. Ideally, we are looking for the Senior Service Delivery Manager to manage contractual performance of services within the agreed SLA, and influence actions which are required to mitigate or remediate an SLA breach. Previous positions necessitated the ability to convey intricate technological subjects and their connection to addressing business challenges. More ❯

Service Management role, preferably within the Managed Service Provider industry. Ideally, we are looking for the Senior Service Delivery Manager to manage contractual performance of services within the agreed SLA, and influence actions which are required to mitigate or remediate an SLA breach. Previous positions necessitated the ability to convey intricate technological subjects and their connection to addressing business challenges. More ❯

Service Management role, preferably within the Managed Service Provider industry. Ideally, we are looking for the Senior Service Delivery Manager to manage contractual performance of services within the agreed SLA, and influence actions which are required to mitigate or remediate an SLA breach. Previous positions necessitated the ability to convey intricate technological subjects and their connection to addressing business challenges. More ❯

Service Management role, preferably within the Managed Service Provider industry. Ideally, we are looking for the Senior Service Delivery Manager to manage contractual performance of services within the agreed SLA, and influence actions which are required to mitigate or remediate an SLA breach. Previous positions necessitated the ability to convey intricate technological subjects and their connection to addressing business challenges. More ❯

Service Management role, preferably within the Managed Service Provider industry. Ideally, we are looking for the Senior Service Delivery Manager to manage contractual performance of services within the agreed SLA, and influence actions which are required to mitigate or remediate an SLA breach. Previous positions necessitated the ability to convey intricate technological subjects and their connection to addressing business challenges. More ❯

Service Management role, preferably within the Managed Service Provider industry. Ideally, we are looking for the Senior Service Delivery Manager to manage contractual performance of services within the agreed SLA, and influence actions which are required to mitigate or remediate an SLA breach. Previous positions necessitated the ability to convey intricate technological subjects and their connection to addressing business challenges. More ❯

supervise installations ensuring specification is correct and matches any provided quotation. Ensure all consumable stock levels are maintained and re-order any stock as required. Ensure that any service level agreement clients have suitable level of consumables in stock to maintain service at all times. Analyse complex audiovisual and IT faults, provide solutions and suggest replacement equipment and systems where … with the Head of Audiovisual to audit and update working procedures to ensure efficiency, maintain operative control and quality standards. Undertake risk assessments of the teaching areas covered by SLA agreements. Develop standard operating protocols for audiovisual and IT systems and provide the necessary staff and users with training. Implement the Trusts policy and procedure relating to the video recording More ❯