326 to 350 of 487 SLA Jobs in England

through troubleshooting steps Re-fitting and/or replacing of client hardware Supporting updates and/or roll-outs for client applications (training of users as needed) Working to SLA's Prioritising and managing multiple open tickets Establishing good working relationships with clients You will also; Take details of any problem or service requirement from clients even if they fall More ❯

free to reach out and apply today! Responsibilities: Lead and mentor the TOC engineering team, ensuring 24/7 coverage of network and video services. Oversee live event execution, SLA compliance, service bookings, and customer support. Act as the senior point of escalation for complex incidents (Tier 3 support). Drive incident response, root cause analysis, and proactive monitoring/ More ❯

foster team spirit at local level People management Supervise assigned team members (on-shore & near-shore) Contract management: Negotiate and deploy Accenture contracts to suppliers, including best practices metrics & SLA, in collaboration with Legal department Lead supplier management programme for suppliers delivering services ensuring KPIs and metrics are achieved Ensure implementation Local Country Addendum of global/regional agreements Ensure More ❯

the Ledger Wallet performance is optimised and working with Business Unit Leaders the Wallet Operations Lead will also ensure that both Ledger & our partners performance is in line with SLA's and expectations. This role requires a proactive approach to excellent stakeholder management & communication skills, the ability to build out robust, well documented processes and governance within a dynamic and More ❯

Automatic Transfer Switches (ATS's), Diesel Generators, Chillers, Heating Ventilation Air Conditioning (HVAC), Exhaust Fans, Variable Frequency Drives (VFD's), and Transformers. - Troubleshoot events within internal Service Level Agreements (SLA's) - Take daily operational readings of all mechanical and electrical equipment through routine rounds/log-taking (temperatures, voltages, currents, etc.) - Supervise contractors who perform servicing or preventive maintenance - Manual More ❯

unit tests, test plans, and peer reviews Partner with business stakeholders to transition solutions into business-as-usual operations, including providing standard operating procedures and responding to incidents within SLA timelines Demonstrate understanding of release and deployment processes, including version control; mentor junior developers to enhance their skills in line with development standards Lead development on complex projects, engaging with More ❯

ll be our clients' dedicated point of contact, ensuring they gain maximum value from our hardware and software solutions. You will be responsible for customer retention, issue resolution oversight, SLA performance and the proactive development of client relationships across key accounts. You’ll collaborate closely with product, engineering, QA as well as support and commercial teams to deliver a seamless … value discussions Monitor client engagement, adoption and satisfaction using structured success plans and account health metrics Lead regular client reviews, including performance reporting, roadmap alignment and value realisation sessions SLA, Support & Commercial Oversight Own customer-side SLA reporting and resolution coordination Monitor response and resolution times against agreed service levels Coordinate closely with global support and product teams to deliver … technical delivery for B2B software or hardware Experience managing enterprise or critical accounts with responsibility for retention, support and value realisation Strong understanding of service models, incident management and SLA frameworks Excellent communication and stakeholder engagement skills, including presenting to senior client leadership Ability to coordinate cross-functional teams and prioritise work based on customer impact and urgency Comfortable with More ❯

system outages. * Performance Analysis: Analyse system performance metrics and proactively address areas of concern to prevent disruptions in the service. * Reporting: Generate detailed reports on system health, incidents, and SLA compliance for stakeholders during monthly reviews. * Collaboration: Work closely with cross-functional teams, including IT operations and other support staff, to ensure timely resolution of issues affecting live services. * Process More ❯

the electronic filing system is up to date. Assisting the team with ad hoc duties or covering for colleagues as required. Meeting and adhering to agreed service levels and SLA's. Requirements The role holder is required to: Be familiar and compliant with all company policies and procedures. Adhere to the regulatory requirements set forth by the Financial Conduct Authority More ❯

customer queries and requests . You will be required to gather information on each support request , determine the root cause and devise solutions to resolve the query within the SLA parameters. You will also manage the flow of incoming support requests, assess them and decide to escalate where necessary. Background & Benefits Rubicon’s client is revolutionising accountancy software creating a More ❯

management presentations Review and summarise operational data to the COO to allow for effective decision making Conduct weekly evaluations to monitor the business’s performance against budget targets Assess SLA/KPI success across the business Requirements: Educated to minimum degree level (ideally in a STEM subject) Advanced Excel skills Experience handling, manipulating and presenting complex data sets Strong communication More ❯

enabling team members to meet defined standards. Provide training, onboarding, and ongoing coaching for new hires and existing staff. Handle call escalations, ensuring swift resolution and customer satisfaction. Monitor SLA and KPI adherence, produce regular performance reports, and drive accountability and results. Improve documentation, processes, and workflows across Microsoft tools and internal systems. Stay up to date with company policies … metrics tracking, and professional development. What We're Looking For Demonstrated experience in a technical support leadership role, ideally within the POS or IT sector. Proven ability to manage SLA/KPIs and familiarity with OKR frameworks. Experience in team development, including performance reviews and career growth. Strong communication, people management, and problem-solving skills. Ability to drive process improvements More ❯

management presentations Review and summarise operational data to the COO to allow for effective decision making Conduct weekly evaluations to monitor the business’s performance against budget targets Assess SLA/KPI success across the business Requirements: Educated to minimum degree level (ideally in a STEM subject) Advanced Excel skills Experience handling, manipulating and presenting complex data sets Strong communication More ❯

Service") & Group Income Protection What you'll be doing: Supporting the delivery of activities as outlined in the FCU Annual Plan, with delivery of these within required timescales and SLA s. Researching, reviewing, analysing, disseminating and implementing regulatory change and best practice in relation to financial crime Working with risk and compliance to ensure migrations and workflows comply with regulations. More ❯

Service") & Group Income Protection What you’ll be doing: Supporting the delivery of activities as outlined in the FCU Annual Plan, with delivery of these within required timescales and SLA's. Researching, reviewing, analysing, disseminating and implementing regulatory change and best practice in relation to financial crime Working with risk and compliance to ensure migrations and workflows comply with regulations. More ❯

efficiency and effectiveness. Plan and execute integration testing for system changes and new releases, identifying and mitigating risks. Investigate and resolve incidents related to integration platforms in line with SLA targets. Stay informed about technological advancements and assess their potential to improve services and processes. Propose and implement service improvements to enhance integration capabilities and user experience. What you need More ❯

Shift Engineer, Data Centre Operations page is loaded Shift Engineer, Data Centre Operations Apply remote type On-site locations London, GBR time type Full time posted on Posted Yesterday job requisition id REQ433886 JLL empowers you to shape a brighter More ❯

network problems identified using pro-active management tools. What youll bring Understanding of networkmanagementand use of Network Management Platform tools Proven track record of successfully prioritising simultaneous activities within SLA Proven track record in complex deliveryof multiple teams and interfaces Self-motivating individual with the ability to develop strong customer relationships as well as functioning in a team environment Must More ❯

network problems identified using pro-active management tools. What youll bring Understanding of networkmanagementand use of Network Management Platform tools Proven track record of successfully prioritising simultaneous activities within SLA Proven track record in complex deliveryof multiple teams and interfaces Self-motivating individual with the ability to develop strong customer relationships as well as functioning in a team environment Must More ❯

choice for the best Home Emergency Contractors across UK & NI. Relationship management of Contractor Network, making it easy to do business with CET. Full accountability for regional KPI/SLA delivery and contractor performance management. Building strong and constructive relationships with all existing Contractors on the CET network. Managing and supporting escalated claim queries generated via both external and internal More ❯

and innovative partner. Oversee the delivery of projects by managing the internal cross-functional teams, including dedicated client teams and subject matter experts. Review delivery against the client's SLA; take ownership of all clients reporting internally and externally; for example: forecasts, burn, status, etc. Skills and experience: Strong communication skills and ability to effectively manage Senior level client relationships. More ❯

with visible impact and senior leadership exposure. Responsibilities: Lead and mentor the TOC engineering team, ensuring 24/7 coverage of network and video services. Oversee live event execution, SLA compliance, service bookings, and customer support. Act as the senior point of escalation for complex incidents (Tier 3 support). Drive incident response, root cause analysis, and proactive monitoring/ More ❯

referencing, editing and accurately transcribing, audio recordings that have been taken by our Employment Law Consultants, in respect of client meetings. Transcripts need to be completed within an internal SLA timeframe, and communication to the wider Face2Face Department is imperative, to ensure a smooth service. The reviewing of audio recordings may even provide a successful candidate, a great insight into More ❯

distribution and support DC earnings through POB (Patients on Board) Work closely with the Head of Fleet to ensure supply matches demand and we can deliver on our demanding SLA criteria. Work with the Operations Director, COO and sales team on new business and how that may be best integrated to our current business model. Take responsibility for accurate daily More ❯

and ATP marketing plans - Creating, and delivering MBR and QBR reviews including OKR reporting - Enabling career skills development and growth for the ATP GEO internal community - Ensuring 100% ATP SLA achievement, including new partner applications. About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the More ❯