326 to 350 of 409 SLA Jobs in England

Ensure account management teams deliver best in market service, all cross and upselling opportunities are maximised, and all issues are resolved in accordance with SLA’s. Manage new business teams making sure all client growth numbers are achieved. Teams are based across Europe and the role will require frequent travel. more »

Support Leading a team that manages more than 35 specialist Engineering support contracts with a value of circa £5.5m each year. Ensuring contract support SLA's and KPI's are met and that all support requirements are enshrined within the contract and are aligned to MAG's overarching Procurement policies. more »

and planned platform initiatives. Establish controls around capacity management, using the various inputs in terms of new projects/initiatives and business acquisition demands. SLA/OLA management across the various application and environment owners. Pro-active supplier management, working to a balanced scorecard or similar framework. SKILLS & EXPERIENCE REQUIRED more »

week Inside IR35 Purpose of the Position: Drive revenue into the business by maximizing the chargeable elements within every job and ensuring adherence to SLA agreements held with our customers. Ensure that every job completed by a member of the engineering team is completed accurately, with all parts added to more »

write functional specifications for system improvements. You will also provide quality support of SAP PP systems to internal customer globally in line with the SLA targets. You will Assist It managers and business teams in the creating of SAP projects proposals detailing time/resource/risks involved. You will more »

write functional specifications for system improvements. You will also provide quality support of SAP PP systems to internal customer globally in line with the SLA targets. You will Assist It managers and business teams in the creating of SAP projects proposals detailing time/resource/risks involved. You will more »

networking architectures from scratch. Skilled in managing and optimising databases at scale. (MongoDB) Build robust observability platforms, mitigates alert fatigue, and understands SLO/SLA concepts. Proficient with Terraform with ability to Automate infrastructure provisioning and deployment processes. Proven experience responding to and resolving incidents, focusing on prevention. Experienced with more »

performance, and resilience. - Manage 3rd party solution partners. - Collaborate with teams to support activities and incidents. - Create budgetary reports and capacity management controls. - Oversee SLA/OLA management and supplier relationships. - Mentor/lead a small team of offshore Salesforce Developers. Skills & Experience: - Demonstrable Salesforce admin/Salesforce development experience. more »

the look and feel of the website in accordance with corporate style guidelines and best practice. Respond to web content enquires and complaints in SLA and support content owners and other teams deal with feedback on website and online transactions. Contribute to digital projects as directed by the Digital Production more »

CMOs is a must have – ideally with experience in open book costing A track record of improving supplier performance through collaboration, quality checks and SLA management The procurement function is highly collaborative, however applicants must he self-starters, naturally inquisitive and proactive Excellent stakeholder management skills with experience managing a more »

research activities. You will receive training with a view to supporting departmental activity in a range of disciplines including: - Laser Cutting - 3D Printing - FDM, SLA and Polyjet - 3D Scanning - CAD Design using both 3D and 2D packages Support will be provided by the existing technical team to build your skills more »

documented Processes and Procedures where required with self-initiatives. You will also be responsible to ensure Live issues are followed up and fixed within SLA’s. Preparing service review reports, and working closely with relevant departments and stakeholders to report Issues when required. Key responsibilities include: Work with DevOps enabled … etc 5+ years’ hands-on experience as Service Delivery lead/manager Extensive problem solving and debugging skills Experience in providing services to agreed SLA’s Experienced in Problem and Incident Management Excellent interpersonal and communication skills Flexible in working outside of core business hours at short notice Must be more »

management Ensuring engineering resources working on Technical Support are working at optimum levels of performance with sufficient skilled resource available to adhere to contract SLA Quality checking technical support queues/calls Maintaining a deep understanding of our IT solutions and e nsure the team stays current with the latest … on site visits Adhering to ITIL best practice where possible Working closely with the Head of Technical Services and provide Bi-Monthly reporting on SLA and team performance Salary £45-£50k DOE 25 Days Holiday + 8 Bank Holidays Optional Hybrid working (3 days in Reigate) Other organisations may call more »

government pension scheme, a proven career path and lots more Bristol, BS14 Keywords: IT Support, 1st line, IT Technician, IT Engineer, Service Desk, Helpdesk, SLA, Education, School, Academy, Pupil, Audio Visual, AV, PC, Desktop, Hardware, Software. Hybrid/WFH. My client is a well-established organisation whose aim is to … first line service desk support to customers, assisting them with hardware and software problems via the phone, email or logged tickets, resolving issues within SLA’s. To initially provide as much 1st line support over the phone or at the point of desk that your experience will allow, gathering all … suppliers. Management of own incident call queue (i.e., call routing, call updating, and call resolution) using call manager system, in line with the set SLA and KPi targets. Administration of user accounts, reset passwords, assign permissions and manage group policies using Active Directory. Administration of the Cisco Telephony system currently more »

Service Desk Engineer (2nd line Windows O365) Epsom to £40k Do you have a good knowledge of Windows and Office 365 combined with customer support skills? You could be joining an independent Building Society that specialise in savings and mortgages more »

Support Engineer (2nd line Windows O365 Azure VMWare) Epsom to £45k Do you have experience of supporting users within a Microsoft Windows/Azure environment? You could be joining an independent Building Society that specialise in savings and mortgages, in more »

1st line support to customers using our products as well as ensuring timely resolution of requests in line with a published Service Level Agreement (SLA). You will aim to maintain a high level of customer satisfaction upon receipt of incidents & raised tickets. You will become an integral member of more »

customers informed of status and progress in line with SLAs. · Review ticket queues to ensure Service Desk tickets are updated and resolved within defined SLA, aiming to avoid SLA failures. · Create and maintain knowledge articles and other documentation/procedures. · Coach and mentor other members of the team. · Support Service more »

Producing Service Level Management reporting and management information to inform the Senior Service Level Manager of progress against OLAs and in some cases SLAs, SLA breaches and improvement opportunities. Supporting the identification of metrics and measurements that are a reflection of customer's experience and level of satisfaction with the … Experience with Service Now Reporting. Dashboard building experience (PowerBI etc.) - Data Visualisation & Dashboard Building. Strong ServiceNow reporting skills - Ticketing Data, review information & compare against SLA's & KPI's. Building Dashboards in PowerBI & ServiceNow. Service Level Analysis. ServiceNow Service Level Management reporting (Demonstrable ServiceNow Service Level Management reporting skills is a more »

with a proven ability to manage and support a team with high standards, using metrics to drive team performance. Experience with service level agreement (SLA) management, incident management, problem-solving, and technical escalation management. Strong technical background including proficiency with delivering and managing IT systems, network, security, and end-user more »

technical consultant, you will be working as part of a dedicated team to deliver reactive support to ensure compliance with a strict SLA (Service Level Agreement) associated with the contract. The tasks will include (but not limited to): The primary role is to carry out the troubleshooting of hardware and more »

application guidance on reported incidents and requests for service. Ensuring support calls are managed in accordance with the impact and urgency and contractual Service Level Agreement, whilst ensuring a high level of customer service throughout. To provide education to the customer base in the form of written Knowledge Base Articles … with other MS Office products Desired skills - Experience of the TFCloud product (TechForge Cloud) Educated to Degree level. An interest in IT Experience with SLA’s and KPI monitoring. Training experience Previous application support experience SQL experience Benefits | Life at Civica: Life at Civica is fun and flexible. We have more »

and the wider business. Deliver Software & Asset (through it Lifecycle) services to the Trust, taking ownership and resolving requests in line with policy, procedures, SLA, and OLA requirements Regular Audits of the Contracts within the Digital Services Department Regular Reporting of all Contracts within the Trust to Digital Services Senior … Digital good practices and service delivery and security Good time management Ability to work on own initiative and as part of a team to SLA deadlines Ability to plan, agree, schedule, document and implement changes using a structured change control process Ability to work unsupervised and follow instructions Logical, methodical more »

SLAs Maintenance and support of IT systems, hardware and applications as well as IT Project work Resolving or escalating user incidents or queries within SLA and KPI timescales Taking ownership of requests and managing through to resolution Performing user and server related administration Supporting Windows Desktop 10-11, Citrix XenApp … the following skills then LETS TALK! Previous experience providing IT Support in a professional services environment. Experience in a Service Desk environment working within SLA and KPIs. Windows Server awareness. Active Directory user configuration experience. Ability to work as part of a team, supporting other team members. Excellent problem solving more »

provide support to the Service desk and Field Teams, where the additional following responsibilities would be expected: Manage and work to internal and customer SLA’s, escalating any concerns. End to end ownership of problem resolution. The Candidate : The ideal candidate will have 2 Commercial years of experience as a … a dynamic and forward-thinking team. Experience of managing or supporting projects. Experience of working in a customer facing role Familiar with working to SLA’s to meet both customer and contract requirements Working as part of a wider service delivery function. Supporting multi-site clients. You will have solid more »