376 to 400 of 487 SLA Jobs in England

in raising tickets to automation vendors. Able to prioritise tickets based on business need/impact. Warehouse Automation software testing. Incident coordination. End User device support. Strong Communicator. Service Level Agreement knowledge. Commercial acumen. What You'll Get In Return: Starting salary from £31,335 - £35,020 When Based at Atherstone 40 hours Monday to Friday, 8am to 5pm with More ❯

teams (L1) via phone, email, on-site visits, and virtual sessions. Facilitate onboarding and training of client support staff to handle routine issues independently. Monitor ticket queues to meet SLA targets, escalating internally when necessary. Collaborate with the Product Support Manager - EMEA and internal teams for coordinated service delivery. Collect and document client feedback, feature requests, and usability issues, relaying … delivering training, workshops, or onboarding sessions, in-person or virtual. Excellent communication skills, both written and verbal, for support and client interactions. Ability to manage multiple priorities while ensuring SLA compliance. Familiarity with helpdesk/ticketing systems like Zendesk, Jira, or FreshDesk. Confidence in gathering and communicating product feedback and usability challenges. Self-motivated with good time management and follow More ❯

local company who are looking to appoint a dedicated and friendly Mobile Technician, who will be an ambassador for the business, working a field based role to deliver service level agreement maintenance and undertake installations into client premises. Key responsibilities: Site visits to existing customer premises to conduct routine maintenance of plants Installation of new features and plants into a More ❯

the below responsibilities: Answering the helpdesk phone line & helpdesk ticketing system: Answering general queries. Investigating issues and resolving them where possible. Ensuring that all queries are responded to within SLA timeframes. Logging bugs and communicating them to the development team for resolution. Basic account management such as the registration/cancellation of software licenses, assistance adjusting settings, and providing training. More ❯

deployments are consistent and correctly configured. The system is designed to be highly observable and available. The team will use monitoring tools to verify that all components are meeting SLA/SLO requirements. If any problems are identified, the team will take preventive actions to minimise customer impact and restore service as quickly as possible. This role is perfect for More ❯

deployments are consistent and correctly configured. The system is designed to be highly observable and available. The team will use monitoring tools to verify that all components are meeting SLA/SLO requirements. If any problems are identified, the team will take preventive actions to minimise customer impact and restore service as quickly as possible. This role is perfect for More ❯

issues, ensuring rapid resolution and minimal business impact, including out of hours. • Plan and oversee DC upgrades and changes, ensuring thorough testing and compliance with change management policies. • Develop SLA’s and processes for service requests such as ‘remote hands’ service or cabling requests. • Assist with monthly reporting on DC power usage (subject to usage availability), PUE, capacity, and ensuring More ❯

working directly with engineering teams PREFERRED QUALIFICATIONS - Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to More ❯

for a wide range of network products. - Manage, design and report on Network, Network Security and associated technologies (mainly LAN, WAN, Firewall, and Load Balancer systems). - Systems monitoring, SLA’s, Operational procedures and training. - Fault management and Installations. - Automation and scripting - Participate in IT projects, implement approved designs, and transition to BAU - Proactively monitor and report on capacity and More ❯

focused setting. Key Responsibilities: Lead and develop a team of System Administrators Manage EUC estates of 5,000+ devices Oversee device management using SCCM, Intune, Autopilot, and MDT Ensure SLA compliance and ticket quality (age, updates, backlog) Drive automation and continuous improvement initiatives Handle escalations and support transitions Maintain accurate ticket documentation and prioritization What Were Looking For: ITIL Foundation More ❯

observability and monitoring at scale Understand the unique challenges of operating AI infrastructure, including model serving, batch inference, and training pipelines Have proven experience implementing and maintaining SLO/SLA frameworks for business-critical services Are comfortable working with both traditional metrics (latency, availability) and AI-specific metrics (model performance, training convergence) Have experience with chaos engineering and systematic resilience More ❯

and profitable. Find out more about Ricoh Today What you will be doing To deliver an efficient and responsive print and scanning service to the customer, to meet agreed SLA’s and customer satisfaction Accurately capture and record data in line with client expectations Help solve operational problems quickly and efficiently to ensure the most efficient service is provided. Build … site requirements to meet the business needs and client expectations. To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI’s. Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines. Ensure the site is More ❯

and profitable. Find out more about Ricoh Today What you will be doing To deliver an efficient and responsive print and scanning service to the customer, to meet agreed SLA s and customer satisfaction Accurately capture and record data in line with client expectations Help solve operational problems quickly and efficiently to ensure the most efficient service is provided. Build … site requirements to meet the business needs and client expectations. To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI s. Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines. Ensure the site is More ❯

sustainable and profitable. Find out more about Ricoh Today What you will be doing To deliver an efficient and responsive business process service to the customer, to meet agreed SLA’s and customer satisfaction Help solve operational problems quickly and efficiently to ensure the most efficient service is provided. Build relationships with users and manage their perception and expectations, including … site requirements to meet the business needs and client expectations. To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI’s. Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines. Ensure the site is More ❯

care and administrative experience - two years plus Excellent communication skills with both internal colleagues and external customers Passionate about working in a customer service-led environment, working to group SLA's This is the ideal opportunity for a strong administrator who wants to work in a team-led environment, where growth and progression opportunities are actively welcome. You shall be More ❯

care and administrative experience - two years plus Excellent communication skills with both internal colleagues and external customers Passionate about working in a customer service-led environment, working to group SLA's This is the ideal opportunity for a strong administrator who wants to work in a team-led environment, where growth and progression opportunities are actively welcome. You shall be More ❯

and working practices to ensure that the team works with clear structure and direction. Performance Management of all CAFM and Compliance related activities Statutory Compliance Operational and Contractual Compliance SLA Management Perfomance KPI's Management of rechargeable works, PPM and Reactive Tasks Recruitment, training, and line management of new Helpdesk staff and Contract Coordinators Design and delivery of a comprehensive … Manager or National Operations Manager Ensure that all key service specification, contractual obligations and deliverables of are recorded on the CAFM system assigned, and followed to closure to ensure SLA adherence, KPIs, H&S and Compliance Responsibilities Weekly review of Statutory Compliance management, compliance position and planning, in conjunction with the Compliance Manager Weekly review of PPM Compliance Reporting of More ❯

with the title of 'Account Manager'. Excellent communication skills with both internal colleagues and external customers Passionate about working in a customer service-led environment, working to group SLA's ERP & CRM system knowledge For further information about this opportunity, please contact Adecco Manchester and asked for Jessica Laver! Adecco acts as an employment agency for permanent recruitment and More ❯

with the title of 'Account Manager'. Excellent communication skills with both internal colleagues and external customers Passionate about working in a customer service-led environment, working to group SLA's ERP & CRM system knowledge For further information about this opportunity, please contact Adecco Manchester and asked for Jessica Laver! Adecco acts as an employment agency for permanent recruitment and More ❯

Team Build and maintain strong client relationships to encourage repeat and long-term business Seek opportunities to expand product & service offer into client base Manage customer enquiries within agreed SLA's Work collaboratively within team to ensure wider business success, including marketing Weekly 1-2-1 to assess call targets and talk time targets and progression to target Ideal Candidate More ❯

Team Build and maintain strong client relationships to encourage repeat and long-term business Seek opportunities to expand product & service offer into client base Manage customer enquiries within agreed SLA s Work collaboratively within team to ensure wider business success, including marketing Weekly 1-2-1 to assess call targets and talk time targets and progression to target Ideal Candidate More ❯

Team Build and maintain strong client relationships to encourage repeat and long-term business Seek opportunities to expand product & service offer into client base Manage customer enquiries within agreed SLA's Work collaboratively within team to ensure wider business success, including marketing Weekly 1-2-1 to assess call targets and talk time targets and progression to target Ideal Candidate More ❯

Compile weekly, monthly, and quarterly active reports and presenting findings to clients executive team. Implementing a client satisfaction program/survey. Managing clients expectations and ensuring that the service SLA is met across all reported tickets. Be competent with back-end/remote troubleshooting on VC systems across the estate. i.e.- Cisco/Microsoft Teams rooms. Be competent in the More ❯

and administration(inc. lightning page layouts, email/routing, custom object definition, list views, dynamic forms) Expertise on Out of the box capabilities of Service Cloud including Entitlements/SLA Management Implementation of complex Salesforce Flows Knowledge of Salesforce Apex and LWC development Git software version control Familiar with Salesforce SFDX/Visual Studio Code Comfortable with agile delivery with More ❯

Compile weekly, monthly, and quarterly active reports and presenting findings to clients executive team. Implementing a client satisfaction program/survey. Managing clients expectations and ensuring that the service SLA is met across all reported tickets. Be competent with back-end/remote troubleshooting on VC systems across the estate. i.e.- Cisco/Microsoft Teams rooms. Be competent in the More ❯