376 to 400 of 1,431 SLA Jobs in England

operations meetings with clients, ensuring that workload execution aligns with contractual agreements and service expectations. Oversee ServiceNow developers and technical teams, ensuring adherence to SLA requirements and timely completion of tasks. Service Management & Administration: Prepare and present monthly service reports, conducting virtual review meetings with clients to discuss performance metrics More ❯

in Workday, ensuring an understanding of engineers’ skill sets to appropriately manage requests. Create monthly presentations for the SDM using ServiceNow data to highlight SLA metrics, address issues, manage action plans, and recommend service improvements. Check and approve decommission tasks within ServiceNow and document them for the team. Support the More ❯

in Workday, ensuring an understanding of engineers’ skill sets to appropriately manage requests. Create monthly presentations for the SDM using ServiceNow data to highlight SLA metrics, address issues, manage action plans, and recommend service improvements. Check and approve decommission tasks within ServiceNow and document them for the team. Support the More ❯

in Workday, ensuring an understanding of engineers’ skill sets to appropriately manage requests. Create monthly presentations for the SDM using ServiceNow data to highlight SLA metrics, address issues, manage action plans, and recommend service improvements. Check and approve decommission tasks within ServiceNow and document them for the team. Support the More ❯

in Workday, ensuring an understanding of engineers’ skill sets to appropriately manage requests. Create monthly presentations for the SDM using ServiceNow data to highlight SLA metrics, address issues, manage action plans, and recommend service improvements. Check and approve decommission tasks within ServiceNow and document them for the team. Support the More ❯

third party sub-contractors. We include a strong focus on delivering 'value-add' to our clients - 'just' delivering the contracted service and meeting the SLA's is not sufficient in todays' market. Understanding the clients' business and challenges and bringing solutions to them to improve their P&L is the More ❯

ensure solutions are fit for purpose and adhere to the IT Infrastructure roadmaps and architectural strategy Managing Incidents and Requests in line with agreed SLA's/OLA's Providing a first point of escalation for the team in respect of service/delivery issues Proactive incident, problem, change and More ❯

Follow up with customers to ensure their technical issues are resolved. Analyze and report product defects to the IQGeo Product Development Team. Monitor IQGeo SLA's and ensure processes are in place to meet them. Develop and implement new processes and procedures to improve the efficiency and effectiveness of the More ❯

defect trends to fix problems at the root - Provide detailed data and communication in tickets, documenting your investigation actions and next steps - Adhere to SLA thresholds for defects and stakeholder requests while ensuring all tasks are implemented to our high bar for quality processes - Generate service metrics using scripts and More ❯

defect trends to fix problems at the root - Provide detailed data and communication in tickets, documenting your investigation actions and next steps - Adhere to SLA thresholds for defects and stakeholder requests while ensuring all tasks are implemented to our high bar for quality processes - Generate service metrics using scripts and More ❯

and intelligent recommendations. Facilitate recovery, following the resolution of incidents Provide subject matter expertise regarding exploits, threat actors, TTPs, etc Maintain high quality across SLA’s and KPI’s For more info, please call 020 3004 8235 or email jimmy.hearne@infraview.co.uk for more info More ❯

and intelligent recommendations. Facilitate recovery, following the resolution of incidents Provide subject matter expertise regarding exploits, threat actors, TTPs, etc Maintain high quality across SLA’s and KPI’s For more info, please call 020 3004 8235 or email jimmy.hearne@infraview.co.uk for more info More ❯

manner, with emphasis on design and implementation concepts. Provide monthly reporting dashboard, on network security, IoT consumption, endpoint and server security, application security, including SLA and key KPI counters to the director of IT and associated stakeholders. Develop and maintain a comprehensive understanding of IT transformation related projects and programs More ❯

manner, with emphasis on design and implementation concepts. Provide monthly reporting dashboard, on network security, IoT consumption, endpoint and server security, application security, including SLA and key KPI counters to the director of IT and associated stakeholders. Develop and maintain a comprehensive understanding of IT transformation related projects and programs More ❯

role in our day-to-day UK support operations, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards. As a site support engineer, you will become an integral part of our customer More ❯

role in our day-to-day UK support operations, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards. As a site support engineer, you will become an integral part of our customer More ❯

role in our day-to-day UK support operations, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards. As a site support engineer, you will become an integral part of our customer More ❯

role in our day-to-day UK support operations, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards. As a site support engineer, you will become an integral part of our customer More ❯

defect trends to fix problems at the root. Provide detailed data and communication in tickets, documenting your investigation actions and next steps. Adhere to SLA thresholds for defects and stakeholder requests while ensuring all tasks are implemented to our high bar for quality processes. Generate service metrics using scripts and More ❯

Reader, and peripheral hardware like printers and scanners. You will contribute to system improvement while ensuring all changes align with Quality of Service and SLA expectations. Your input into process optimisation, testing, and system configuration will be highly valued. Key Responsibilities: Uplift and enhance the legacy Deployed medical software to More ❯

Reader, and peripheral hardware like printers and scanners. You will contribute to system improvement while ensuring all changes align with Quality of Service and SLA expectations. Your input into process optimisation, testing, and system configuration will be highly valued. Key Responsibilities: Uplift and enhance the legacy Deployed medical software to More ❯

Liaise with customers via phone, remote sessions, video conferencing and email to assist with 1st and 2nd line IT issues, working in accordance to SLA's, quality standards and ITIL best practices Hardware and software support for laptops and desktops, including onsite laptop repairs Provide remote support on Printer, Wi More ❯

networking (Services, Endpoints, DNS). Knowledge on Linux Administration/System Management/Automation skills. Understand, monitor and work to meet Service Level Agreements (SLA) through Service Level Objectives (SLO) and Service Level Indicators (SLI). Liaise with client technical and business teams as needed to ensure an effective solution More ❯

the Head of Service Delivery to understand the allocation of people and other resources to achieve cost control targets vs client Service Level Agreements (SLA’s) against target set by the business and have a basic understanding of the P&L account to identify areas of improvement or opportunity in More ❯

the Head of Service Delivery to understand the allocation of people and other resources to achieve cost control targets vs client Service Level Agreements (SLA’s) against target set by the business and have a basic understanding of the P&L account to identify areas of improvement or opportunity in More ❯