DOE) Job Type: Permanent, Full time? Working Hours: Monday - Friday/8:20am - 5:30pm HRGO Recruitment are seeking a motivated Technical Analyst to join our clients in-house Service Desk Team. Reporting to the Head of Service, you will provide high-quality 2nd Line support and expertise to clients, ensuring timely and effective resolution of hardware and … software issues. The role will be critical in delivering exceptional customer service and technical proficiency. General duties: Delivering customer-focused 2nd Line Service Desk support for hardware and software issues. Prioritising incidents based on their business impact and urgency. Assessing the complexity of incidents and following escalation processes as required. Accurately logging all calls and incidents into the … Service Desk system. Ensuring all calls and tickets are responded to within established Service Level Agreements (SLAs). Proactively identifying potential or future issues at client sites before they escalate. Sharing technical knowledge and client-specific expertise with team members to enhance overall service delivery. Requirements: Windows Server Management experience Windows Desktop OS and Management Active Directory More ❯
largest financial institutions headquartered in Japan! This is an exciting opportunity to make an impact in the EMEA Cross-Product FinReg IT Platforms team, where you will drive the delivery of IT solutions that ensure compliance with critical financial regulations. What You'll Do: Lead the analysis, design, and delivery of innovative solutions for the Finance & Risk Regulatory … and prioritising product backlogs in line with Agile methodologies. Oversee sprint planning, execution, and Agile ceremonies while mentoring team members. Key Responsibilities: Develop and evolve the FinReg IT Platforms delivery strategy. Conduct business and technical analyses, designing solutions that meet regulatory imperatives. Ensure timely and budget-compliant delivery of solutions, while managing delivery risks. Maintain RAID log … and production issues log management. Drive service ownership transitions and oversee change management for live systems. What We're Looking For: Proven experience in a technology delivery role within Commercial, Merchant, or Investment Banking. Extensive knowledge of Credit, Market, and Liquidity Risk methodologies, along with experience in regulatory frameworks such as Capital Requirements Directive III, IV, or V. More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Adecco
largest financial institutions headquartered in Japan! This is an exciting opportunity to make an impact in the EMEA Cross-Product FinReg IT Platforms team, where you will drive the delivery of IT solutions that ensure compliance with critical financial regulations. What You'll Do: Lead the analysis, design, and delivery of innovative solutions for the Finance & Risk Regulatory … and prioritising product backlogs in line with Agile methodologies. Oversee sprint planning, execution, and Agile ceremonies while mentoring team members. Key Responsibilities: Develop and evolve the FinReg IT Platforms delivery strategy. Conduct business and technical analyses, designing solutions that meet regulatory imperatives. Ensure timely and budget-compliant delivery of solutions, while managing delivery risks. Maintain RAID log … and production issues log management. Drive service ownership transitions and oversee change management for live systems. What We're Looking For: Proven experience in a technology delivery role within Commercial, Merchant, or Investment Banking. Extensive knowledge of Credit, Market, and Liquidity Risk methodologies, along with experience in regulatory frameworks such as Capital Requirements Directive III, IV, or V. More ❯
technical background, someone with a can-do attitude, who is proactive who can critically assess IT helpdesk operations, identify opportunities for improvement and drive initiatives around automation and self-service solutions. Troubleshoot complex technical issues and provide solutions to high standards. ITIL awareness is highly advantageous , as you will be implementing and managing ITIL best practises to ensure efficient … incident, problem and change management. Ensuring compliance with ITIL best practises and continuously improving service delivery. Previous leadership/and hands on management experience is essential as you will be responsible for the team daily. You will organise regular performance reviews, creating personal development plans for the IT support team members. Working with all levels of the business, to … abilities and previous experience of managing a large IT Support Team/s. A real leader, who can motivate, inspire, drive, and encourage staff, working to deliver exceptional customer service and maintain high levels/SLA s with both colleague and customer satisfaction. Office based role, based in Stoke on Trent however the client have offices throughout the UK. More ❯
Stoke-on-Trent, Staffordshire, England, United Kingdom
OCC Computer Personnel
technical background, someone with a can-do attitude, who is proactive who can critically assess IT helpdesk operations, identify opportunities for improvement and drive initiatives around automation and self-service solutions. Troubleshoot complex technical issues and provide solutions to high standards. ITIL awareness is highly advantageous , as you will be implementing and managing ITIL best practises to ensure efficient … incident, problem and change management. Ensuring compliance with ITIL best practises and continuously improving service delivery. Previous leadership/and hands on management experience is essential as you will be responsible for the team daily. You will organise regular performance reviews, creating personal development plans for the IT support team members. Working with all levels of the business, to … abilities and previous experience of managing a large IT Support Team/s. A real leader, who can motivate, inspire, drive, and encourage staff, working to deliver exceptional customer service and maintain high levels/SLA’s with both colleague and customer satisfaction. Office based role, based in Stoke on Trent however the client have offices throughout the UK. More ❯
Stoke-on-Trent, Newcastle under Lyme, Staffordshire, United Kingdom
OCC Computer Personnel
technical background, someone with a can-do attitude, who is proactive who can critically assess IT helpdesk operations, identify opportunities for improvement and drive initiatives around automation and self-service solutions. Troubleshoot complex technical issues and provide solutions to high standards. ITIL awareness is highly advantageous , as you will be implementing and managing ITIL best practises to ensure efficient … incident, problem and change management. Ensuring compliance with ITIL best practises and continuously improving service delivery. Previous leadership/and hands on management experience is essential as you will be responsible for the team daily. You will organise regular performance reviews, creating personal development plans for the IT support team members. Working with all levels of the business, to … abilities and previous experience of managing a large IT Support Team/s. A real leader, who can motivate, inspire, drive, and encourage staff, working to deliver exceptional customer service and maintain high levels/SLA’s with both colleague and customer satisfaction. Office based role, based in Stoke on Trent however the client have offices throughout the UK. More ❯
Fire and Intruder Alarms systems, CCTV, Access Control, Public address & Voice Alarm systems., and integrated solutions such as analytics. Responsible for owning and delivering all aspects of professional services delivery internally and externally, the Professional Services technical specialist plays a key role in delivering the company's safety and security technology solutions and services whilst providing effective third line … Ensure all designs are fully documented to support project delivery. Ensure site Health and Safety compliance and escalate any immediate issues to line management. Provide high levels of customer service and ensure the company is always represented professionally. Qualifications Qualifications For development purposes the following knowledge, skills and experience are required. Experience : Previous experience in a customer facing consultant More ❯
Windows Server, Active Directory, and networking technologies. Assist with IT projects including system upgrades, migrations, and installations. Collaborate with 1st line helpdesk and field engineers to ensure seamless service delivery. Maintain accurate documentation and contribute to internal knowledge sharing. What You’ll Need Experience in a 2nd line support role, ideally within an MSP, school, SME or similar environment. … knowledge of Microsoft technologies (Windows 10/11, Server 2016+, M365, and ideally Azure AD). Good understanding of networking (DNS, DHCP, firewalls, VPNs). Excellent communication and customer service skills. A proactive, problem-solving mindset with a passion for technology. Full UK driving licence (very occasional on-site visits may be required). What’s on Offer A More ❯
maintain solutions on the ServiceNow platform. You will work closely with business analysts, architects, and stakeholders to deliver high-quality applications and workflows that support business objectives and improve service delivery. Key Responsibilities Develop and configure ServiceNow's SPM suite, applications, modules, and workflows across ITSM, ITOM, HRSD, and other areas. Create and maintain business rules, client scripts, UI … platform in a professional setting. Proficiency in JavaScript, Glide API, and ServiceNow development tools. Familiarity with REST/SOAP APIs, IntegrationHub, and MID Servers. Understanding of ITIL processes and service management principles. Strong problem-solving and communication skills. Preferred Qualifications ServiceNow Certified System Administrator (CSA). One or more Certified Implementation Specialist (CIS) certifications (e.g., SPM, ITSM, HRSD, CSM More ❯
devices, and more. You will interact regularly with both IT professionals and business users to understand their needs and deliver solutions that keep operations running efficiently. By following robust service management protocols-including incident response, change control, capacity planning, problem analysis, service level management, and knowledge documentation-you will help uphold the highest standards of service delivery. … disruption to manufacturing operations.* Engage with both IT and business users to address functional issues related to manufacturing systems and provide clear communication throughout the incident lifecycle.* Follow established service management processes including Incident, Change, Capacity, Problem Management, Service Level Management (SLM), and Knowledge Management to maintain high standards of delivery.* Maintain agreed Service Level Agreements (SLAs … devices such as printers, scanners (including barcode scanners), barcode printers, mobile smart devices, and related touchpoints.* Proven working experience using ServiceNow or equivalent platforms for managing incidents, problems, changes, service level agreements (SLAs), and knowledge base articles.* Ability to follow structured service management processes meticulously while maintaining focus on delivering high-quality outcomes under pressure.* Excellent interpersonal skills More ❯
Delivery Consultant - Data & Analytics, AWS Professional Services Job ID: AWS EMEA SARL (UK Branch) Do you like helping customers implement innovative solutions and solve technical and business challenges using the latest cloud computing and AI technologies? Do you have experience implementing systems that handle sensitive data and the consultative and leadership skills to launch a project on a trajectory … other data services. Experience in architecture, software design and operations in hybrid environments as well as complex projects at scale. - Solutions - Demonstrated consulting skills, ideally through previous roles and delivery of on-site technical engagements with partners and customers. This includes participating in pre-sales on-site visits, understanding and extracting customer requirements, creating consulting proposals and packaged data … solution offerings, and supporting commercial negotiations - Delivery - Engagements will include onsite projects proving the use of AWS data and AI services. Strong verbal and written communication skills, with the ability to work effectively across internal and external organisations. - Insights - Work with engineering and support teams to convey partner and customer needs and feedback as input to technology roadmaps. Share More ❯
We're seeking a Lead Front-End Developer to shape the technical direction of our digital services. You'll lead multiple development teams, define engineering standards, and drive the delivery of scalable, accessible web platforms. Working across projects, you'll collaborate with service owners, delivery managers, and user researchers to ensure our services meet the highest standards … expertise and leadership experience. You'll play a key role in transforming how over 300,000 residents engage with council services, helping Northumberland become a leader in digital public service delivery. If you're passionate about public service, thrive in a collaborative environment, and want to make a real impact through technology, we'd love to hear from … . User-Centred Design & Accessibility : Proven ability to lead the creation of inclusive, user-focused services at scale, including the development and governance of reusable design systems. System Design & Delivery : Skilled in designing complex systems, overseeing integration and deployment, implementing automated testing, and ensuring performance, security, and maintainability. Delivers high-quality outcomes under pressure. Why choose us? Northumberland County More ❯
Mulcture House, 11 Mulcture Hall Rd, Halifax, England Hybrid / WFH Options
Calderdale Metropolitan Borough Council
services for your community. If you're a curious, analytical thinker with a passion for technology and problem-solving, we want to hear from you! Role Assist with the delivery of ICT Infrastructure whilst working as part of a team and under the supervision of a Senior IT Officer - Infrastructure. Support the ICT service to deliver efficient operation … accurate documentation of systems, procedures, and configurations. Provide first-line support to internal users, escalating issues when necessary. Learn and apply best practices in cybersecurity, data protection, and IT service management. Assist with administrative support relating to the work of the service and help in the delivery of an effective and responsive ICT service. Supporting a high … developed in close collaboration. Training Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician qualification Workplace Learning Provided with a 1:1 Tutor Block Delivery - Virtual workshops At the end of the apprenticeship programme, it is anticipated that you will be employment ready, and will be given the opportunity to apply for any available More ❯
Haywards Heath, Sussex, United Kingdom Hybrid / WFH Options
First Central Services
ll collaborate with Enterprise Architects in the definition of target operating models You'll support the definition and continuous improvement of Business Consultancy & Analysis services You'll ensure the delivery of high-quality business solutions that align with organisational goals. You'll engage business stakeholders to identify business and technology innovation opportunities that enable and drive business strategy and … states, applying business modelling and analytical techniques ( e.g. process mapping, SWOT analysis, options analysis, statistical and database analysis) in order to identify and prioritise gaps You'll collaborate with delivery teams to ensure continuous delivery of business value, as well as to leverage shared technologies, tools, and processes that impact speed to value and time to market. You …/regulations at all times , Experience & knowledge Significant experience with strategy formulation/translation and business consultancy/architecture, ideally within an agile change framework Experience developing and monitoring delivery of efficient and effective solutions to diverse and complex business problems. Knowledge of EA tools to develop business architecture deliverables. Experience in the application of business architecture techniques including More ❯
Sr. Delivery Practice Manager , Amazon Connect Center of Excellence Job ID: AWS EMEA SARL (UK Branch) The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our Amazon Connect Center of Excellence Team (ACCOE) at Amazon Web Services (AWS). In this role, you'll manage a team of ProServe … Delivery Consultants while supporting AWS enterprise customers through transformative projects. You'll leverage your IT and/or Management Consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams. As a DPM you will be responsible for building and managing a team of Delivery Consultants and or Engagement Managers working with customers and … cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. Key job responsibilities As an experienced Professional Services Delivery Manager, you will be responsible for: • Building and managing a high-performing team of Delivery Consultants • Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects More ❯
full 24/7 ITPS coverage. A key part of the role is maintaining appropriate staffing levels, managing workloads, and implementing new workstreams. This position functions similarly to a service desk management role, requiring a proactive approach to team performance, service quality, and operational efficiency. Collaboration with other teams within the operations department is essential to ensure seamless … improvements and ensuring continuous progress. Act as the main point of contact for engineers and stakeholders regarding the shift team. Manage shift rotations, holiday requests, and overtime to maintain service continuity. Identify and implement new workstreams to enhance operational efficiency and service delivery. Ensure clear communication between shift teams, service desk, and other teams within Operations. Collaborate … with the SOC to ensure the team is equipped with the necessary skills and informed about new customer onboardings. Work closely with the Customer Delivery Manager to highlight major or recurring issues in customer environments and identify opportunities for improvement. Partner with the wider Operations Department to minimize escalations and drive automation initiatives. High-level understanding of the toolsets More ❯
all departments, including the UK Executive Leadership Team, to drive successful project outcomes and enhance overall operational efficiency. Key Responsibilities: Program Oversight: Lead and manage the planning, execution, and delivery of multiple cross-functional programs, ensuring they deliver the company's strategic objectives and are completed on time and within budget. Act as first point of client escalation on … culture of continuous improvement by implementing best practices in program management. Encourage innovation and process enhancements to drive efficiency and effectiveness. Own the Project Management and the Professional Services Delivery process. Client Satisfaction: Focus on client satisfaction across delivery portfolio Qualifications Education: Bachelor's degree in business administration, Project Management, or a related field. A master's degree More ❯
Responsibilities Business System Lifecycle Management Own and manage assigned GxP systems, ensuring compliance with pharma industry standards. Oversee issue resolution, upgrades, security, vendor and license management. Deliver high-quality service using ServiceNow and build a Center of Excellence for Tulip and other platforms. Define and maintain long-term system roadmaps. Leadership & Strategic Planning Represent IT on the Operational Leadership … the IT team to enhance value delivery. Technical Leadership & Project Management Act as Technical Lead for the Tulip Electronic Batch Record deployment. Drive projects from exploration to implementation, ensuring delivery on time, within budget, and to quality standards. Apply IT project governance, tools, and templates effectively. Team Management Lead and develop a team of System Analysts and CSV professionals … fostering growth and excellence in service delivery. What We’re Looking For Proven experience managing GxP systems in a pharmaceutical or regulated manufacturing environment. Strong understanding of IT service management, compliance, and system lifecycle. Leadership experience with cross-functional teams and external vendors. Project management skills with a track record of successful system implementations. Excellent communication and stakeholder More ❯
ll not only receive invaluable experience but also ongoing training throughout your role. If you choose to work with us, you'll be empowered to deliver best-in-class service to our clients. It's a win-win! The Operations Coordinator role: You'll be at the heart of our operations - managing the project office, setting up and planning … forward. Key Responsibilities: •Project Setup & Planning - Validate sales orders, review project readiness, set up projects in the management system, and initiate client communication. •Scheduling & Coordination - Plan and coordinate project delivery; assign consultants based on skills, availability, and budget; organise kick-off meetings; schedule project and support calls. •Project Execution & Oversight - Ensure all requirements are in place pre-delivery … accurate forecasting, client details, and utilisation reporting; run reports as needed. •Client & Team Liaison - Respond to inbound client queries, maintain close communication with the Consultancy team, and support smooth service delivery. •Process & Operational Support - Identify and implement process improvements; support Directors, Consultants, and Finance with information and billing. A little about you: •Relevant experience in a similar role •Strong More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
RecruitmentRevolution.com
ll not only receive invaluable experience but also ongoing training throughout your role. If you choose to work with us, you’ll be empowered to deliver best-in-class service to our clients. It’s a win-win! The Operations Coordinator role: You'll be at the heart of our operations - managing the project office, setting up and planning … forward. Key Responsibilities: • Project Setup & Planning - Validate sales orders, review project readiness, set up projects in the management system, and initiate client communication. • Scheduling & Coordination - Plan and coordinate project delivery; assign consultants based on skills, availability, and budget; organise kick-off meetings; schedule project and support calls. • Project Execution & Oversight - Ensure all requirements are in place pre-delivery … accurate forecasting, client details, and utilisation reporting; run reports as needed. • Client & Team Liaison - Respond to inbound client queries, maintain close communication with the Consultancy team, and support smooth service delivery. • Process & Operational Support - Identify and implement process improvements; support Directors, Consultants, and Finance with information and billing. A little about you: • Relevant experience in a similar role • Strong More ❯
ll not only receive invaluable experience but also ongoing training throughout your role. If you choose to work with us, you’ll be empowered to deliver best-in-class service to our clients. It’s a win-win! The Operations Coordinator role: You'll be at the heart of our operations - managing the project office, setting up and planning … forward. Key Responsibilities: • Project Setup & Planning - Validate sales orders, review project readiness, set up projects in the management system, and initiate client communication. • Scheduling & Coordination - Plan and coordinate project delivery; assign consultants based on skills, availability, and budget; organise kick-off meetings; schedule project and support calls. • Project Execution & Oversight - Ensure all requirements are in place pre-delivery … accurate forecasting, client details, and utilisation reporting; run reports as needed. • Client & Team Liaison - Respond to inbound client queries, maintain close communication with the Consultancy team, and support smooth service delivery. • Process & Operational Support - Identify and implement process improvements; support Directors, Consultants, and Finance with information and billing. A little about you: • Relevant experience in a similar role • Strong More ❯
and data preservation capabilities. You will be participating in technical architecture and design discussions with customers on deploying Kubernetes, RedHat OpenShift or Docker Enterprise Edition based Archive as a Service (AaaS) infrastructure. You will be responsible for demonstrating the merits of your AaaS solution by developing use case demos, integrations with other enterprise software stacks (Hypervisors, IT Management tools … Provisioning tools and Service Management platforms). Qualifications Container Technologies Hand on experience in Enterprise and Cloud Storage and Archival Hands on experience in setting up Containers based environment using Kubernetes (Open source, Docker or RedHat Openshift) Sound understanding of Kubernetes concepts (PODS, Daemon sets), Container storage (options for stateful and stateless), Container networking technologies Hands on experience in … or Masters in Computer Science, Computer Engineering, Information Sciences or related disciplines Minimum 10 years of working experience in a Sales Engineering/Solution Architect, Technical Consulting, Technical Services delivery role with hands on experience in technologies outlined in the Skill set section (Optional) Industry certification in data center infrastructure (ITIL), Certified Kubernetes Administrator (CKA), Docker or RedHat certifications More ❯
Equus Software is the global leader in cloud-based mobility solutions, dedicated to delivering innovative solutions and unparalleled service to clients worldwide. We are committed to driving success through exceptional software, client experiences and strategic partnerships. Our team collaborates with clients in the public and private sectors, leveraging technology solutions, and digital transformation to address their most challenging issues. … Global Client Success Senior Manager, the Global Client Success Manager will be the day-to-day contact for our clients and Global Client Success teams (GCS) in delivering exceptional service and support to our global client base throughout the entire client lifecycle. The role plays a critical role in driving seamless client onboarding, ongoing delight and retention, and growth … will be in a hybrid work setup. No sponsorships available. RESPONSABILITIES: Serve as the primary point of contact for a portfolio of global clients and GCS teams, ensuring exceptional service delivery. Drive seamless client onboarding, ensuring clients are set up for success from the start. Proactively engage with clients to understand their needs and identify opportunities for growth. Collaborate More ❯
Job Title: Technical Support Engineer Location: Near Saffron Walden (full-time onsite) Salary: £25,000 - £38,000 (DOE) Industry: Managed Service Provider We're currently partnering with a well-established MSP based just outside Saffron Walden, renowned for delivering first-class IT solutions to a diverse client base. They're seeking a Technical Support Engineer to join their growing … proactive maintenance, monitoring, and patching of client systems. Manage tickets and document work using a PSA or ticketing system. Liaise directly with clients to ensure timely resolution and excellent service delivery. Occasionally attend client sites (company vehicle or mileage reimbursement provided). Essential Skills & Experience: Proven experience in an MSP or multi-client support environment. Strong troubleshooting skills across … Active Directory, Office 365, and Exchange. Familiarity with networking fundamentals (DNS, DHCP, VPN, firewalls). Experience with backup systems, antivirus solutions, and remote monitoring tools. Excellent communication and customer service skills. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy. More ❯
for large-scale change and transformation programmes. Whether you're starting your career or have up to 4 years of experience in business analysis, operations change, or financial services delivery, we'd love to hear from you. You'll be working on behalf of a major global bank to help identify, design, and deliver solutions that improve how the … opportunities Developing detailed business requirements and user stories Collaborating with stakeholders to ensure solutions meet real business needs Supporting business case development, feasibility studies and operational design Tracking project delivery and contributing to reporting, risk, and governance Supporting process redesign, operational change, and embedding of solutions Working closely with change management teams to ensure successful adoption You'll gain … role where you can make a real impact. What you'll get: Comprehensive onboarding, training, and coaching provided by our expert trainers Hands-on experience in large-scale change delivery Ongoing support and progression planning Exposure to high-impact work in one of the world's most respected banks Locations We have UK-wide roles available, with flexibility across More ❯