151 to 175 of 876 Service Delivery Jobs in England

Overview Service Delivery Director, eCOA Remote Reference: 2597 (adap) eCOA isn1t the first product offering for this company; they need a specialist, and wed like you to help. Responsibilities Initially deliver eCOA technical solutions to warm leads in collaboration with Business Development Handle the implementation process of the solution Grow and build out an entire new eCOA function … things grow, build out the whole eCOA solutions team What they are looking for Someone with: Working across a variety of functions to go from conceptualization, to sales, to delivery and beyond Extremely strong exposure to all aspects of eCOA solutions delivery Ideally from the perspective of a vendor offering customizable eCOA platforms Experience in eCOA software implementation … A confident communicator with a background in client facing delivery in the space Exposure to solution selling in the eCOA space Not necessarily directly in sales, but with an overview understanding of requirements and the process Former experience in software development or programming would be beneficial, but not essential About the opportunity They5e a publically floated, demonstrated leader in More ❯

Customer Project Manager Cantello Tayler Recruitment is currently recruiting for a Customer Project Manager to join their client based in Staines to work closely with their Product and Service Delivery teams to ensure successful implementation and onboarding of their customers. Hybrid role following probation. Customer Project Manager duties include: Project management: Manage implementation projects for the largest customers … all of their onboarding actions. Process design and optimisation: Help refine the onboarding process for major new customers, ensuring efficiency and a great customer experience. Collaboration: Work closely with Service Delivery, Product, Sales, Service, and other internal teams to define and align on project requirements and expectations from the outset. Customer engagement: Act as a primary point More ❯

Customer Project Manager Cantello Tayler Recruitment is currently recruiting for a Customer Project Manager to join their client based in Staines to work closely with their Product and Service Delivery teams to ensure successful implementation and onboarding of their customers. Hybrid role following probation. Customer Project Manager duties include: Project management: Manage implementation projects for the largest customers … all of their onboarding actions. Process design and optimisation: Help refine the onboarding process for major new customers, ensuring efficiency and a great customer experience. Collaboration: Work closely with Service Delivery, Product, Sales, Service, and other internal teams to define and align on project requirements and expectations from the outset. Customer engagement: Act as a primary point More ❯

Job Title: Executive Service Manager Location: London, UK Overview Tightly engage with client, understand their business imperatives and orchestrate the execution of our services to meet the client's business needs. This is accomplished through earning client, partner and team loyalty by instituting process that consistently delivers NCR Voyix's services. This role is also tasked with proactively identifying … opportunities for NCR to drive business outcomes that create value for our client. Technical/Business Knowledge In-depth knowledge of Hospitality industry Detailed knowledge of quick service restaurants would be a distinct advantage. Thorough knowledge of the technologies used by the Hospitality industry, including solution, technology, and product offerings. Good understanding and experience in Customer Satisfaction methodologies. In … see Appendix A) theory, design and architecture. Hands-on experience in Industry Enterprise solution device management, Security, Planning, and Implementation. Strong knowledge of billing, problem reporting, provisioning, testing, and service activation systems/platforms. Intimate with project management leadership and resource tracking techniques. Knowledge of software and/or hardware development, testing, and implementation. In-depth knowledge of relevant More ❯

as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. Our London office is recruiting a Transaction Delivery Lawyer to join our growing matter support capability within the Innovation Design and Technology (IDT) team. The Role This role offers the opportunity to work on complex, high-value … well as being engaged on specific matters, you will also support the development of the matter support capability. The role provides a great opportunity to drive change in the delivery of our legal services, working alongside our innovation and technology experts. The Team The IDT team is a central part of a wider transformation function with responsibilities for legal … practice specific skills to deliver high-quality output. Foster a collaborative and productive work environment collaborating with other members of the Legal Transformation Programme (LTP) and relevant legal teams. Service Delivery Ensure that legal teams are undertaking tasks in accordance with established processes, consistently leveraging appropriate resources and support to achieve optimal outcomes and uphold standards. Oversee best More ❯

Permanent Salary:Competitive, details on application Driving License:A full UK driving license is required Travel:Occasional travel to client sites may be required Trident, a leading MSP (Managed Service Provider) based in the Southeast, seeks a driven and dynamic professional to join our team as aProfessional Services Manager. With over 30 years of experience, our team of business … line manage, lead and coach a team that includes project managers, solutions architects, technical consultants, field engineers, and resource coordinators. The successful candidate will be responsible for ensuring the delivery of services is profitable, efficient, and adequately resourced while also maintaining exceptional customer service. The candidate should have a strong understanding of relevant industry standards and practices. If you … have experience leading a technical project delivery team and thrive in a fast-paced environment, we invite you to join us and make a significant impact on our clients success. The chosen candidate will be part of Trident's Leadership Team and will play a crucial role in shaping its future growth and strategic vision. TheProfessional Services Managers core More ❯

Permanent Salary: Competitive, details on application Driving License: A full UK driving license is required Travel: Occasional travel to client sites may be required Trident, a leading MSP (Managed Service Provider) based in the Southeast, seeks a driven and dynamic professional to join our team as a Professional Services Manager . With over 30 years of experience, our team … line manage, lead and coach a team that includes project managers, solutions architects, technical consultants, field engineers, and resource coordinators. The successful candidate will be responsible for ensuring the delivery of services is profitable, efficient, and adequately resourced while also maintaining exceptional customer service. The candidate should have a strong understanding of relevant industry standards and practices. If you … have experience leading a technical project delivery team and thrive in a fast-paced environment, we invite you to join us and make a significant impact on our clients success. The chosen candidate will be part of Trident's Leadership Team and will play a crucial role in shaping its future growth and strategic vision. The Professional Services Manager More ❯

Service Design and Transition Analyst Permanent 4 days in NN4 (Northampton) WRK digital are delighted to partner with Howdens, a leading manufacturer the UK's No. 1 Trade Kitchen Supplier. Founded in 1995, we have grown from just 14 depots to over 850 across the UK and Europe thanks to the success of our trade-only model. Learn more … about our commitment to our teams, customers, and communities. Role Purpose: The Service Design and Transition Analyst ensures the seamless integration and transition of new or modified services into the operational environment, thereby maintaining service quality and continuity. Without this role, the organization would face disruptions and inefficiencies in service delivery, impacting overall performance and customer … satisfaction. The role will report to the Service Design and Transition manager. There is no requirement to manage subordinates however you will be responsible for various levels of stakeholder management across the organisation Volume of Service or Activities: Typically responsible for transitioning 10-20 services annually, depending on the complexity and scale of each service Transition Coordination More ❯

countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, an international network of funds. The company has 117,000 employees and generated revenues of €17.1 billion … in the 2015 financial year. Bertelsmann stands for creativity and entrepreneurship. This combination promotes first-class media content and innovative service solutions that inspire customers around the world Job description: Salary: £37,000.00 Location: Hams Hall Hours: 40 hours per week, Monday to Friday The Customer Service Delivery Manager is a critical position within our Key Account … or support internal and external weekly sync meetings and drive completion of relevant actions Manage the preparation and implementation of monthly and quarterly client meetings, providing insight into all service-related matters. Work with nominated clients to develop an understanding of their needs and ensure they are met. Liaise with other Arvato departments to progress any ad hoc operational More ❯

enterprise connectivity. You’ll build and optimise scalable sales processes, drive new business, and expand existing relationships across mid-market and enterprise clients. Working closely with Marketing, Product, and Service Delivery, you’ll ensure Communicate’s network propositions from SD-WAN to full-fibre connectivity deliver tangible outcomes for our customers. This role combines strategic influence with hands … Monitoring & Management: Familiar with tools such as ThousandEyes, SolarWinds, PRTG, and Auvik to deliver SLA-backed managed services. SOC/NOC Integration & ITSM: Experience in SOC/NOC-integrated service delivery, using platforms like ServiceNow or Jira Service Management for incident and change processes. Backup & Resilience: Exposure to Veeam, Datto, Acronis, Azure Backup, and business continuity solutions More ❯

enterprise connectivity. You’ll build and optimise scalable sales processes, drive new business, and expand existing relationships across mid-market and enterprise clients. Working closely with Marketing, Product, and Service Delivery, you’ll ensure Communicate’s network propositions from SD-WAN to full-fibre connectivity deliver tangible outcomes for our customers. This role combines strategic influence with hands … Monitoring & Management: Familiar with tools such as ThousandEyes, SolarWinds, PRTG, and Auvik to deliver SLA-backed managed services. SOC/NOC Integration & ITSM: Experience in SOC/NOC-integrated service delivery, using platforms like ServiceNow or Jira Service Management for incident and change processes. Backup & Resilience: Exposure to Veeam, Datto, Acronis, Azure Backup, and business continuity solutions More ❯

disciplinary teams across primary and community care, district nurses and adult social care, local communities, voluntary groups and many more. Our goals are dedicated to providing an outstanding healthcare service, supporting the GP practices and the communities that surrounds them; focusing on what is strong and growing on those local assets, consisted of individuals, groups knowledge and activities that …/7 Support Main duties of the job Working collaboratively with clinical and operational teams across Arc PCN to design and deliver a digital and transformation vision that supports service improvement, patient access, and workforce sustainability. Acting as a bridge between practices, the PCN Board, and the wider Integrated Care System (ICS), they will ensure local initiatives align with … system strategy while delivering measurable benefits for patients and staff. The role will blend strategic leadership shaping transformation programmes and embedding Integrated Neighbourhood Team (INT) working with practical delivery through reporting, system optimisation, data quality improvement, and digital tool adoption. Job Purpose Drive the effective use of data and digital systems across Arc PCN to enhance service delivery More ❯

Technical Administrator will be responsible for providing technically-focused clerical, administrative and IT support for the housing asset management service, in order to support effective service delivery to residents and corporate clients. Main duties and responsibilities Carry out a range of general office administrative support tasks including maintain and manage diaries, prepare agendas, arrange meetings and take … update and monitor data for the department’s administrative and IT systems. Assist in the collation of all relevant information required by the Home Ownership Unit. Deal with technical service enquiries from the public, contractors, consultants, other departments, external bodies and stakeholders and ensure appropriate information is forwarded to the relevant officer where necessary; record complaints, closely monitor and … take action to ensure the service meets the Council’s response criteria. Under direction be responsible for the preparation and administration of all aspects of tender documentation including packaging, sending out and receiving tenders in accordance with the Council’s Standing Orders and procedures. Responsible for recording and managing the receipt and issue of keys and FOBS, ordering keys More ❯

a well-established Managed Services Provider (MSP) based in Birmingham. Reporting to the Operations Lead, the Technical Manager will oversee both the Technical Support and Technical Projects teams, driving service delivery, operational excellence, and client satisfaction. This is a key leadership position for someone with a strong MSP background who enjoys combining hands-on technical expertise with team … met. Drive operational efficiency through continuous improvement initiatives. Build strong client relationships and represent the technical team in meetings. Collaborate closely with Operations, Sales, and Account Management to align service delivery with business goals. Contribute to the ongoing development of internal processes, tools, and service standards. Skills and Experience Required Proven experience in a Technical Manager, IT …/PSA tools. Experience managing or overseeing an IT support desk and/or technical project team. Excellent communication and client-facing skills. Demonstrable experience improving operational processes and service efficiency. Desirable Skills ITIL, PRINCE2, or other management/technical certifications. Experience with ConnectWise, Autotask, or similar MSP software. Awareness of cybersecurity best practices within managed service environments. More ❯

Job Title: Service Delivery Manager Location: Brentwood, Essex Salary: £40,000 £45,000 per annum (depending on experience) Reporting to: Operations Director About the Role We are a people-first, service-led facilities management business delivering mechanical, electrical, and building fabric maintenance to clients across the UK click apply for full job details More ❯

accordance with the specified frequencies as required in the respective maintenance plans Create and distribute maintenance plans showing effective management to balance depot workloads Liaise with Depot Management and Service Delivery Team regarding the required alteration to a plan or the movement of units Support the Service Delivery Team as required in formulating stock change plans … the fleet appropriately based on the current train plan Ensure depots and outstations are kept informed with regard to arrivals and departures, including any special requirements to support the delivery of the maintenance plan or the train service Training Data Technician Level 3 Apprenticeship Standard Multiple opportunities for progression within the company on completion of this apprenticeship Apprenticeship More ❯

transport systems that enable transport authorities and infrastructure owners to improve safety, reduce air pollution, and enhance transport efficiency. Providing support throughout the entire lifecycle from design to in-service support, Intelliscape is a trusted partner with a track record in helping customers meet their transport objectives. Intelliscape believes in building trust through reliable systems, responsive support, and technology … scoring matrices for supplier evaluation, including cost, quality, risk and scalability. Supplier Qualification - conducting audits, site visits and assessments to ensure suppliers are complying with quality standards, performance and service levels. Supplier Negotiation - leading supplier negotiations on price, contract and service levels with support from the Commercial Team. Supplier Transition - support the handover from internal production to EMS … supplier ensuring continuity and quality. Work with the Project Delivery, Service Delivery and Sales Teams to coordinate the allocation and availability of hardware. Manage stakeholders effectively, maintaining and developing cooperative and constructive relationships with suppliers and colleagues. Ongoing supplier relationship management ensuring best fit with Intelliscape ethos and requirements to create partnerships along with a supply chain. More ❯

Data Manager to support a major transformation programme within the Customer Services function. This is a fantastic opportunity to contribute to a high-impact initiative that aims to enhance service delivery for citizens and businesses across Birmingham. About the Role: As the Performance and Data Manager, you will play a key role in delivering the council's reporting … responsibilities and driving performance improvements across Customer Services. Your insights and recommendations will directly support strategic decision-making and operational efficiency. Key Responsibilities: Lead the development and delivery of performance reports and business intelligence to support excellent customer service. Analyse business performance data to identify trends, issues, and opportunities for improvement. Develop business cases and proposals to support service … impact analysis and advise on performance improvement measures aligned with strategic outcomes. What We're Looking For: Proven experience in performance management, data analysis, and reporting within a customer service or public sector environment. Strong understanding of commercial factors affecting service delivery and customer interaction channels. Skilled in financial planning, cost-benefit analysis, and interpreting KPIs. Ability More ❯

network infrastructure across the client's site. This role will act as a key point of contact between tenant businesses, internal operations, and third-party IT providers, ensuring smooth service delivery and strategic alignment of digital infrastructure. Key Responsibilities Serve as the primary liaison for tenants on IT network-related matters Coordinate service delivery with external … and internal teams Manage network access and provisioning for new and existing tenants Support incident response and troubleshoot connectivity issues Monitor network performance and escalate issues where necessary Ensure service level agreements are met and maintain strong relationships with providers Contribute to planning for network upgrades and cybersecurity improvements Maintain accurate documentation of network configurations and service records … equipment (e.g., Extreme, Aruba, Palo Alto, Mitel) Knowledge of wired/wireless networks, telephony, firewalls, and related technologies Excellent communication and stakeholder engagement skills Ability to manage third-party service providers effectively Organised, self-motivated, and able to manage multiple priorities Comfortable working in a flexible, fast-paced environment Desirable: ITIL certification or similar service management qualifications Awareness More ❯

ll be responsible for ensuring operational excellence, driving continuous improvement, and fostering a culture of ownership and accountability. Your leadership will be pivotal in safeguarding trust and ensuring seamless service delivery across multiple channels. Key Responsibilities Assess and optimise team processes to improve efficiency and eliminate pain points. Lead change initiatives by translating strategic goals into actionable plans … of changes, using insights to inform future improvements. Influence wider CX initiatives as a technical care subject matter expert, sharing best practices to embed a culture of continuous improvement. Service Ownership Ensure consistent, high-quality service delivery across the Customer Technical Care team. Monitor and report on key performance metrics (CSAT, quality, speed, backlog health) to drive … improvements. Analyse service data to identify trends, risks, and opportunities. Oversee resource planning and workload forecasting to maintain smooth operations. Manage incident response standards and escalation processes, reducing friction across CX teams. Leading Teams Lead, coach, and support Team Leaders to build confident, high-performing teams. Take accountability for team performance, addressing issues constructively. Foster a culture of ownership More ❯

up for a hands-on IT Team Lead to join a growing and fast-paced Managed Services provider. You'll take ownership of a small team responsible for their service delivery and whilst maintaining a technical ability to get hands on as an additional resource where needed. You will often act as an escalation point for other engineers … to managing and maintaining their environments. You'll take ownership of workflow, prioritise tasks in line with SLA agreements, and ensure timely delivery. The role combines people leadership, technical delivery, and process improvement, ideal for someone who enjoys staying hands-on while managing a team. Your responsibilities will include: Leading and mentoring a small team of IT Field Engineers. … deployments in line with SLAs. Building and configuring Windows/macOS laptops, desktops, mobiles, and tablets Managing onboarding and leavers process, ensuring device readiness and security compliance. Improving internal service delivery processes, documentation, and troubleshooting procedures. Skills & Experience Required: Strong technical knowledge of Microsoft 365 Suite, Windows Server. Experience with device Networking - Telephony, VOIP, Cabling and hardware builds More ❯

up for a hands-on IT Team Lead to join a growing and fast-paced Managed Services provider. You'll take ownership of a small team responsible for their service delivery and whilst maintaining a technical ability to get hands on as an additional resource where needed. You will often act as an escalation point for other engineers … to managing and maintaining their environments. You'll take ownership of workflow, prioritise tasks in line with SLA agreements, and ensure timely delivery. The role combines people leadership, technical delivery, and process improvement, ideal for someone who enjoys staying hands-on while managing a team. Your responsibilities will include: Leading and mentoring a small team of IT Field Engineers. … deployments in line with SLAs. Building and configuring Windows/macOS laptops, desktops, mobiles, and tablets Managing onboarding and leavers process, ensuring device readiness and security compliance. Improving internal service delivery processes, documentation, and troubleshooting procedures. Skills & Experience Required: Strong technical knowledge of Microsoft 365 Suite, Windows Server. Experience with device Networking - Telephony, VOIP, Cabling and hardware builds More ❯

we all win with precision. Job Description Your Career As a Senior Director, Account Health Management, you will be a key leader within the Palo Alto Networks Global Customer Service (GCS) organization, responsible for leading the Account Health Team across EMEA. This high-impact role will focus on driving customer engagement and excellence for Palo Alto Networks' most strategic … customers. The Account Health Team comprises Service Delivery Leaders and Customer Success Managers. This team collectively acts as the Voice of the Customer, managing post-sale services engagements for these top-tier clients, leading services engagements to deliver value by driving adoption and consumption across the Palo Alto Networks’ Security platform. Your role will involve managing and mentoring … build strong cross-functional interlocks and operating cadences with Sales, Product, and Technical Consulting teams in your Area. Your Impact Team Leadership & Development Manage and mentor a team of Service Delivery Leaders and Customer Success Managers Foster team cohesiveness, focusing on employee morale and development initiatives to promote internal retention Set team goals aligned with overall organizational objectives More ❯

we all win with precision. Job Description Your Career As a Senior Director, Account Health Management, you will be a key leader within the Palo Alto Networks Global Customer Service (GCS) organization, responsible for leading the Account Health Team across EMEA. This high-impact role will focus on driving customer engagement and excellence for Palo Alto Networks' most strategic … customers. The Account Health Team comprises Service Delivery Leaders and Customer Success Managers. This team collectively acts as the Voice of the Customer, managing post-sale services engagements for these top-tier clients, leading services engagements to deliver value by driving adoption and consumption across the Palo Alto Networks’ Security platform. Your role will involve managing and mentoring … build strong cross-functional interlocks and operating cadences with Sales, Product, and Technical Consulting teams in your Area. Your Impact Team Leadership & Development Manage and mentor a team of Service Delivery Leaders and Customer Success Managers Foster team cohesiveness, focusing on employee morale and development initiatives to promote internal retention Set team goals aligned with overall organizational objectives More ❯

we all win with precision. Job Description Your Career As a Senior Director, Account Health Management, you will be a key leader within the Palo Alto Networks Global Customer Service (GCS) organization, responsible for leading the Account Health Team across EMEA. This high-impact role will focus on driving customer engagement and excellence for Palo Alto Networks' most strategic … customers. The Account Health Team comprises Service Delivery Leaders and Customer Success Managers. This team collectively acts as the Voice of the Customer, managing post-sale services engagements for these top-tier clients, leading services engagements to deliver value by driving adoption and consumption across the Palo Alto Networks’ Security platform. Your role will involve managing and mentoring … build strong cross-functional interlocks and operating cadences with Sales, Product, and Technical Consulting teams in your Area. Your Impact Team Leadership & Development Manage and mentor a team of Service Delivery Leaders and Customer Success Managers Foster team cohesiveness, focusing on employee morale and development initiatives to promote internal retention Set team goals aligned with overall organizational objectives More ❯