151 to 175 of 778 Service Delivery Jobs in England

business requirements into innovative, scalable, and high-performing ServiceNow configurations, customizations, and integrations. The ideal candidate will have a deep understanding of the ServiceNow platform, extensive experience with IT Service Management (ITSM) processes, and a proven track record of successful ServiceNow implementations. Responsibilities: Solution Design: Lead the end-to-end solution design process for ServiceNow implementations, considering business requirements … business needs while adhering to industry standards and security best practices. Platform Customization: Customize and configure ServiceNow applications and modules, including Incident Management, Problem Management, Change Management, Asset Management, Service Catalog, Service Portal, HR Service Delivery, IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM). Integration: Design and implement integrations … Extensive experience as a ServiceNow Architect, leading multiple large-scale ServiceNow implementations. - ServiceNow Certified Implementation Specialist (CIS) or Certified Application Developer (CAD) certifications are preferred. - Strong expertise in IT Service Management (ITSM) processes and ServiceNow platform capabilities. - Proven experience in designing and implementing solutions using various ServiceNow modules and applications. - Deep understanding of ITIL framework and best practices, and More ❯

Helpdesk Manager - Managed Service Provider (MSP) Location: Hull Salary: Up to £40,000 per annum (depending on experience)?? Full-time, Permanent About Us We're a fast-paced and growing Managed Service Provider (MSP) delivering high-quality IT support and solutions to a diverse client base. Our success comes from our commitment to technical excellence, proactive service, and a strong team culture. We're now looking for a Helpdesk Manager to lead our 1st and 2nd Line Support teams, ensuring smooth delivery of support services and outstanding customer experience. The Role As Helpdesk Manager, you will be responsible for both the operational and technical performance of our service desk. You'll mentor and develop … escalations, and work closely with clients and internal stakeholders to deliver a first-class support service. This role is hands-on and varied - you'll combine leadership with technical delivery, client relationship management, and involvement in key projects. Key Responsibilities Team Leadership & Development: Lead, coach, and mentor 1st and 2nd Line Engineers, promoting a positive, learning-focused culture. Technical More ❯

Helpdesk Manager - Managed Service Provider (MSP) ?? Location: Hull ?? Salary: Up to £40,000 per annum (depending on experience) ?? Full-time, Permanent About Us We're a fast-paced and growing Managed Service Provider (MSP) delivering high-quality IT support and solutions to a diverse client base. Our success comes from our commitment to technical excellence, proactive service, and a strong team culture. We're now looking for a Helpdesk Manager to lead our 1st and 2nd Line Support teams, ensuring smooth delivery of support services and outstanding customer experience. The Role As Helpdesk Manager, you will be responsible for both the operational and technical performance of our service desk. You'll mentor and develop … escalations, and work closely with clients and internal stakeholders to deliver a first-class support service. This role is hands-on and varied - you'll combine leadership with technical delivery, client relationship management, and involvement in key projects. Key Responsibilities Team Leadership & Development: Lead, coach, and mentor 1st and 2nd Line Engineers, promoting a positive, learning-focused culture. Technical More ❯

Technical Service Delivery Manager/Technical Project Manager - Redhill (5 days on site during probation and thereafter Wednesday and Friday from home) - £55-60k base plus benefits Fantastic opportunity to gain a DV clearance and work on key projects protecting the nation. MUST have experience of MOD projects and MUST be eligible for DV clearance which means … projects and the ongoing management of our client's MOD project portfolios to meet the customer's and company's requirements. SAS3, CSCS and MMM oversight/ownership at service management level. Managing an entire picture of all ongoing projects against contract scopes. Working with other PMs as required. Matrix is suggested. Capturing programme overviews (schedules, risks, implementation plans … across all three contracts. Including: Production and ongoing management of high-quality documentation including Project Management Plans, Risk Registers, Project Schedules, and other project documentation as required. Ensuring internal service launches capture all relevant information such that support etc aware of new services, documentation is captured and maintained etc. Acting as support contact for projects under remit of the More ❯

Service Support LeadHybrid working - 3 days on site£500 - £750 per day (umbrella engagement) Our client, an industry leading national business, is looking to hire a contractor with a background in Service Support/Service Delivery/Service Management. Emphasis will be on Service Design and Colleague Experience and the need to build service support wrap and ensure proper landing of initiatives. The successful candidate will have the ability and experience to focus on colleague experience and understanding service impact. Any experience within a start-up, or the beginning of a post transitional service environment would be beneficial. General experience required: - Experience working within a EUC or Desktop type environment in More ❯

Service Lifecycle Manager Location: Birmingham | Onsite: 3 days per week | Type: Permanent | Salary: Competitive VIQU has partnered with a leading organisation to recruit an experienced IT Service Lifecycle Manager/Service Manager. This is a fantastic opportunity to take ownership of the full IT service lifecycle, drive continual improvements, and work closely with senior IT leadership. … The Role In the role, you will: Oversee the full IT service lifecycle, from design through to retirement Lead Change Management, including running Change Advisory Board (CAB) meetings to assess, approve, and prioritise changes Manage the service portfolio to ensure alignment with business strategy and value delivery Drive continual service improvement initiatives across systems and processes … disruption and effective communication Collaborate with stakeholders to gather requirements and design services that meet business needs Implement and optimise new systems or processes (e.g. ticketing platforms) to enhance service delivery and efficiency Requirements ITIL certified, with strong practical knowledge of the ITIL framework 7+ years proven experience in IT Service Management 3+ years in a leadership More ❯

1st Line Team Leader £32,000 - £35,000 DOE Location: Paddock Wood (office-based) Reporting to: Service Delivery Manager Are you already leading a 1st Line team and looking for a new challenge? Do you enjoy coaching engineers, improving service delivery, and leading by example? Would you like to join a company that values collaboration, growth … support with leadership responsibilities around two-thirds of your time will be spent resolving issues and providing technical direction, and the rest focused on mentoring, process improvement, and driving service quality. You will act as the go-to escalation point for your team, ensuring tickets are handled efficiently and customer satisfaction remains consistently high. This is a role where … on assistance for complex 1st Line issues. Lead root cause analysis and ensure knowledge is documented and shared. Maintain a strong working knowledge of Microsoft technologies and infrastructure. Champion Service Excellence Identify and implement process improvements across the service desk. Contribute to documentation and promote best practice across the team. Keep SLAs and KPIs on track, with a More ❯

1st Line Team Leader £32,000 - £35,000 DOE Location: Paddock Wood (office-based) Reporting to: Service Delivery Manager Are you already leading a 1st Line team and looking for a new challenge? Do you enjoy coaching engineers, improving service delivery, and leading by example? Would you like to join a company that values collaboration, growth … support with leadership responsibilities around two-thirds of your time will be spent resolving issues and providing technical direction, and the rest focused on mentoring, process improvement, and driving service quality. You will act as the go-to escalation point for your team, ensuring tickets are handled efficiently and customer satisfaction remains consistently high. This is a role where … on assistance for complex 1st Line issues. Lead root cause analysis and ensure knowledge is documented and shared. Maintain a strong working knowledge of Microsoft technologies and infrastructure. Champion Service Excellence Identify and implement process improvements across the service desk. Contribute to documentation and promote best practice across the team. Keep SLAs and KPIs on track, with a More ❯

as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. Our London office is recruiting a Transaction Delivery Lawyer to join our growing matter support capability within the Innovation Design and Technology (IDT) team. The Role This role offers the opportunity to work on complex, high-value … well as being engaged on specific matters, you will also support the development of the matter support capability. The role provides a great opportunity to drive change in the delivery of our legal services, working alongside our innovation and technology experts. The Team The IDT team is a central part of a wider transformation function with responsibilities for legal … practice specific skills to deliver high-quality output. Foster a collaborative and productive work environment collaborating with other members of the Legal Transformation Programme (LTP) and relevant legal teams. Service Delivery Ensure that legal teams are undertaking tasks in accordance with established processes, consistently leveraging appropriate resources and support to achieve optimal outcomes and uphold standards. Oversee best More ❯

The Reprographics Site Services Supervisor will oversee the day-to-day operations of the reprographics department within a legal environment. This role ensures high-quality document production and timely service delivery while managing a team across two shifts. The supervisor will act as the primary point of contact for service issues, maintain compliance standards, and support team … development. The ideal candidate will have strong customer service skills, attention to detail, and proficiency in Microsoft Office applications and previous experience managing a team. Operational Management Manage the daily running of the reprographics department to ensure smooth operations. Oversee and coordinate a team working across two shifts, including scheduling, team meetings, performance appraisals, and managing sickness/absence. … Monitor the ServiceNow portal, ensuring all jobs are assigned and completed promptly. Maintain Quality Control for all jobs delivered and logged on the portal. Service Delivery Provide hands-on support when required for services such as: Print, Copy, Scan, and Finishing Document processing Legal bundles and USB Bibles Address and resolve any customer concerns or service issues More ❯

The Reprographics Site Services Supervisor will oversee the day-to-day operations of the reprographics department within a legal environment. This role ensures high-quality document production and timely service delivery while managing a team across two shifts. The supervisor will act as the primary point of contact for service issues, maintain compliance standards, and support team … development. The ideal candidate will have strong customer service skills, attention to detail, and proficiency in Microsoft Office applications and previous experience managing a team. Operational Management Manage the daily running of the reprographics department to ensure smooth operations. Oversee and coordinate a team working across two shifts, including scheduling, team meetings, performance appraisals, and managing sickness/absence. … Monitor the ServiceNow portal, ensuring all jobs are assigned and completed promptly. Maintain Quality Control for all jobs delivered and logged on the portal. Service Delivery Provide hands-on support when required for services such as: Print, Copy, Scan, and Finishing Document processing Legal bundles and USB Bibles Address and resolve any customer concerns or service issues More ❯

a well-established Managed Services Provider (MSP) based in Birmingham. Reporting to the Operations Lead, the Technical Manager will oversee both the Technical Support and Technical Projects teams, driving service delivery, operational excellence, and client satisfaction. This is a key leadership position for someone with a strong MSP background who enjoys combining hands-on technical expertise with team … met. Drive operational efficiency through continuous improvement initiatives. Build strong client relationships and represent the technical team in meetings. Collaborate closely with Operations, Sales, and Account Management to align service delivery with business goals. Contribute to the ongoing development of internal processes, tools, and service standards. Skills and Experience Required Proven experience in a Technical Manager, IT …/PSA tools. Experience managing or overseeing an IT support desk and/or technical project team. Excellent communication and client-facing skills. Demonstrable experience improving operational processes and service efficiency. Desirable Skills ITIL, PRINCE2, or other management/technical certifications. Experience with ConnectWise, Autotask, or similar MSP software. Awareness of cybersecurity best practices within managed service environments. More ❯

Umbrella Engagement - 2 days per week on site in Kent - 6 Months - Head of Service Delivery Must be ITIL accredited - strong on ITIL Adopt and Adapt - process improvement/refinement Management of Technical Teams through Matrix Mgt - service desk/apps support/DBAs/MI/EUC/Supplier MGT Must be able to talk/… communicate at all levels of the business Must have significant experience of multiple industry sectors Strong on Service Management - eg Change, Incident, Problem Will have worked across a variety of industry sectors SLAs, OLAs, Process Improvement Excellent Communications/Relationship Management etc Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and More ❯

Our client, a dynamic organisation committed to delivering high-quality internal IT services, is seeking an experienced IT Operations Manager to lead its infrastructure, support, and service desk teams. This strategic and hands-on role involves managing third-party suppliers, ensuring operational excellence, and aligning IT infrastructure with broader business goals. Key Responsibilities Lead the internal helpdesk, ensuring exceptional … technical support for staff, clients, and partners. Coach and manage the IT Operations team to uphold service excellence. Develop and maintain support processes to ensure efficient incident and problem resolution aligned with SLAs. Oversee planning and delivery of infrastructure services including networks, servers, virtualisation, storage, and backups. Maintain and evolve infrastructure documentation and policies to meet business needs. … IP, DNS, WAN/LAN/Wi-Fi). Experience supporting both Windows and macOS environments. Demonstrated ability to manage IT budgets and third-party suppliers. Strong interpersonal and service delivery skills. Advanced technical knowledge of enterprise systems and productivity tools. Demonstrated experience managing cybersecurity operations, with a strong understanding of ISO27001 compliance frameworks and best practices. If More ❯

Our client, a dynamic organisation committed to delivering high-quality internal IT services, is seeking an experienced IT Operations Manager to lead its infrastructure, support, and service desk teams. This strategic and hands-on role involves managing third-party suppliers, ensuring operational excellence, and aligning IT infrastructure with broader business goals. Key Responsibilities Lead the internal helpdesk, ensuring exceptional … technical support for staff, clients, and partners. Coach and manage the IT Operations team to uphold service excellence. Develop and maintain support processes to ensure efficient incident and problem resolution aligned with SLAs. Oversee planning and delivery of infrastructure services including networks, servers, virtualisation, storage, and backups. Maintain and evolve infrastructure documentation and policies to meet business needs. … IP, DNS, WAN/LAN/Wi-Fi). Experience supporting both Windows and macOS environments. Demonstrated ability to manage IT budgets and third-party suppliers. Strong interpersonal and service delivery skills. Advanced technical knowledge of enterprise systems and productivity tools. Demonstrated experience managing cybersecurity operations, with a strong understanding of ISO27001 compliance frameworks and best practices. If More ❯

Are you passionate about driving excellence in IT Service Management? The West Midlands Combined Authority is seeking a dynamic professional to help align ICT systems and services with ITIL best practice guidelines. In this pivotal role, youll ensure that all live systems are fit for purpose, secure, and continually improving, supporting the integrity and availability that our digital infrastructure … youll champion efficiency, effectiveness, and adoption across the organisation. Youll play a key role in delivering performance insights for Digital and Data, helping us maintain high standards and optimize service delivery during an exciting and busy period. If you have proven experience in Service Management and thrive in fast-paced environments, wed love to hear from you. … Term Contract. What you will be doing. To assist in the effective implementation of ITIL practices that add value to Digital and Data. To assist in maintaining good IT Service Management best practice (ITIL). To ensure that all ICT processes adhere to standards, aligning with the ITIL maturity model. To assist in the updating of a Service More ❯

for both the tactical and strategic development and improvements to the IT function and to support the Enterprise Operations Manager to help manage the IT department, day to day Service delivery and capacity planning to ensure the IT department meets the current and future requirements of the GDC. Identify and implement improvements to IT Service Desk, IT … the Enterprise Operations Manager to actively manage relationships with suppliers/vendors. Review, Develop and implement IT policies and architectural and design standards/principles with respect to IT Service Desk, IT Operations, IT infrastructure, Software Development and Solutions Architecture. Provide full-service delivery responsibility; undertake technical planning to ensure sufficient system capacity, that renewal plans to … on experience with computer networks, network administration and network installation, with a specific focus on office relocations and roll out of servers and network switches. Ability to manage IT service desk and networking functions to optimize efficiency and outcomes. Hands-on experience migrating on-premise infrastructure/services to cloud-based platforms. Proven working experience managing and leading major More ❯

times pensionable salary A great benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location - Dependent on Successful Candidate. Base would be one of YW operational sites. Flexibility for some homeworking. This role … sits into the Network Engineering Department and reports directly to the Technical Engineering Manager. We have an exciting opportunity for a WAND Compliance Engineer to join the Water Service Delivery team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do … and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Water Service Delivery are a key part of how we plan to meet the changing expectations of customers and regulators. Where you fit in: As our WAND Compliance Engineer you More ❯

times pensionable salary A great benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location - Dependent on Successful Candidate. Base would be one of YW operational sites. Flexibility for some homeworking. This role … sits into the Network Engineering Department and reports directly to the Technical Engineering Manager. We have an exciting opportunity for a WAND Compliance Engineer to join the Water Service Delivery team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do … and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Water Service Delivery are a key part of how we plan to meet the changing expectations of customers and regulators. Where you fit in: As our WAND Compliance Engineer you More ❯

and support client-facing delivery. The Role This is a leadership position with hands-on responsibility for IT operations, infrastructure, and security alignment. You’ll oversee day-to-day service delivery, manage a small team, and ensure systems are resilient, compliant, and future-ready. You’ll also play a key role in shaping technology strategy and supporting consultancy … projects. Key Responsibilities Lead and manage the internal IT team, ensuring high-quality service delivery Oversee infrastructure (cloud + on-prem), networking, and core systems Drive IT governance, compliance, and security best practices (ISO27001, GDPR, SOC) Manage vendor relationships and third-party service providers Support consultancy projects with technical input and client engagement Contribute to strategic planning More ❯

occasional office attendance) Salary : £45-55k - Negotiable dependent on experience and qualifications Were seeking a strategic and hands-on IT Manager to oversee our IT operations, infrastructure, and service delivery. This is a key leadership role where youll shape and drive our technology strategy, ensuring secure, efficient, and scalable systems that support our business growth. About the Role … and implement IT strategy and policies aligned with business objectives. Lead and manage the IT team, fostering a culture of excellence and continuous improvement. Oversee day-to-day IT service delivery, ensuring high-quality support and reliable systems. Manage and optimise IT infrastructure (on-premises and cloud), ensuring performance and security. Collaborate on IT security and compliance, maintaining … Maintain comprehensive IT documentation and provide regular reporting to the Executive Team. What Were Looking For Proven experience in IT leadership or management roles. Strong understanding of IT infrastructure, service delivery, and cybersecurity. Excellent communication and stakeholder management skills. Experience managing budgets, vendors, and cross-functional projects. Ability to lead and develop a high-performing IT team. Strategic More ❯

Service Transition Coordinator Opportunity in Manchester Are you ready to take on a pivotal role in IT service management and coordination? Our client is seeking a skilled and dedicated Service Transition Coordinator to join their team on a contract basis. Based in Manchester, this is your chance to contribute to a dynamic environment where your expertise will … help drive successful service transitions and business outcomes. Key Skills for Success Experience in IT Service Management or Project Coordination: Proven ability to manage and support IT service delivery or coordinate projects effectively. Understanding of the ITIL Framework, particularly Service Transition: A solid grasp of ITIL principles to facilitate seamless service transfer and alignment … tasks while maintaining clear and professional communication with stakeholders. Ability to Manage Multiple Priorities Under Pressure: A flexible and calm approach to juggling tasks within tight deadlines. Familiarity with Service Management Tools (e.g., ServiceNow): Practical experience using service management platforms to streamline workflows and processes. This is an excellent opportunity for professionals eager to bring their skills to More ❯

Service Transition Coordinator Opportunity in Manchester Are you ready to take on a pivotal role in IT service management and coordination? Our client is seeking a skilled and dedicated Service Transition Coordinator to join their team on a contract basis. Based in Manchester, this is your chance to contribute to a dynamic environment where your expertise will … help drive successful service transitions and business outcomes. Key Skills for Success Experience in IT Service Management or Project Coordination: Proven ability to manage and support IT service delivery or coordinate projects effectively. Understanding of the ITIL Framework, particularly Service Transition: A solid grasp of ITIL principles to facilitate seamless service transfer and alignment … tasks while maintaining clear and professional communication with stakeholders. Ability to Manage Multiple Priorities Under Pressure: A flexible and calm approach to juggling tasks within tight deadlines. Familiarity with Service Management Tools (e.g., ServiceNow): Practical experience using service management platforms to streamline workflows and processes. This is an excellent opportunity for professionals eager to bring their skills to More ❯

AI), digital and technology by: Promoting & championing electronic & digital clinical tools and system development Advising the organisation and being accountable for the impact of digital enabled clinical initiatives on service delivery, with a focus on clinical quality and patient safety. Being a change agent working with clinical leadership teams in the identification, development, planning, implementation, and value measurement … of Digital strategies to support improved quality patient care and professional practice. Contribute clinical insight to the Digital strategy & digital change delivery to optimise opportunities for technology to enhance clinical practice, clinical quality, and patient safety, in support of BHC organizational strategy and goals. The role of BHC Clinical Safety Officer (CSO) Interviews to be held on 13th January … Main duties of the job Promoting & championing electronic & digital clinical tools and system development Advising the organisation and being accountable for the impact of digital-enabled clinical initiatives on service delivery, with a focus on clinical quality and patient safety. Being a change agent working with clinical leadership teams in the identification, development, planning, implementation, and value measurement More ❯

and contract Business Analysts and Functional Consultants, working across a portfolio of projects and changes. The role ensures business requirements are delivered with benefits, cost reductions and/or service improvements. This role will have specific responsibility for supporting our Source-to-Pay process and system related application initiatives in the Middle Office function. Strong experience in Procurement and … lead on large projects, or overall lead on small projects or large changes. Provide leadership to Business Analyst teams, and matrix project teams (BA’s, Infrastructure Analysts, Solution Designers, Service Delivery, Outsource partners etc.) Business Analysis: Lead the collection, understanding, documentation and translation of the business requirements for changes and complex projects, into functional specifications and detailed test … plans. Ensure that all activities comply with relevant Operating model procedures, including relevant Service Management, Project Lifecycle Management and Sarbanes Oxley controls. Process Design: Provide Business Process design and documentation expertise, recommending business process and/or system improvements using formal (and informal) techniques. Lead the development and implementation of these improvements/new processes. Business Knowledge & Expertise: Lead More ❯