151 to 175 of 1,275 Service Delivery Jobs in England

F/T on-site) Security Clearance Level: High DV Developed Vetting UNLEASH YOUR POTENTIAL We are looking for an experienced Senior Infrastructure Engineer to join our 3rd Line Service Operations team who is able to work collaboratively with colleagues and our customer in an exciting and critical LAN/WAN environment. A key requirement of this role is … to deliver technical service in a dynamic ITIL environment as well as incorporating Agile change delivery. At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers success. We empower our teams in the UK to address some of the most complex problems in defence, government, safety and security … patch management including analysis and deployment. Excellent communications and organisational skills as well as the ability to work independently as well as in a team. Experience in ITIL ICT service delivery and SAFE Agile delivery of critical infrastructure. Experience of working under pressure to meet deadlines while handling multiple priorities. Understanding of the importance of stakeholder management More ❯

a Technical Team Manager to take the reins of a high-performing support team delivering end-to-end user and infrastructure support across secure enterprise environments. This role blends service desk management, stakeholder collaboration, and technical team leadership across a wide-ranging infrastructure stack. It's an ideal opportunity for an experienced senior engineer or team lead ready to … strong team of 1st, 2nd, and 3rd Line Engineers, manage KPIs and workflows, and shape team development while supporting internal improvement and automation initiatives using tools like Microsoft Service Center and SCOM. Key Responsibilities • Lead and develop a diverse IT support team across 1st-3rd Line functions • Oversee daily operations and service desk workflows, enforcing SLAs and KPIs … with Microsoft Server 2019, Active Directory, Exchange, and virtualisation (VMWare/Horizon) • High-level knowledge of network technologies (Cisco/Juniper), patching tools (ePo/Trellix), and ITIL-aligned service delivery • Comfortable mentoring junior engineers and leading performance reviews • Strong documentation, reporting, and people-management skills Desirable Skills • SharePoint, Windows 10, MDM, Linux, or DII/PDR background More ❯

where everyone can thrive. Main Function The IT Operations Lead is a senior role responsible for overseeing the stability, performance, and security of Lendscape's core IT systems and service delivery operations. This is a key leadership position within the ICT team, combining strategic oversight with technical depth. The role includes managing infrastructure projects, supporting the wider business … with IT solutions, and driving improvements in operations and service reliability. The IT Operations Lead will lead a team of engineers and technicians, supporting their development while ensuring the delivery of high-quality, timely, and secure IT services across the organisation. They will champion best practices, automation, and strong IT governance frameworks (e.g., ITIL), while maintaining a hands … and maintain disaster recovery and business continuity plans. Work closely with stakeholders across the business to understand technology needs and provide effective solutions. Manage vendor relationships, software licensing, and service contracts. Support compliance with internal policies and external regulatory standards (e.g., ISO, GDPR). Collaborate with cybersecurity teams to ensure compliance and secure operations. Contribute to IT budgeting, forecasting More ❯

manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues. We are committed to creating and maintaining a fair and supportive working environment and culture … and aligning solutions accordingly Strong IT skills, particularly in the use of Microsoft Office applications, databases, and data science tools Desirable Ability to manage multiple projects simultaneously, ensuring timely delivery of high-quality outputs Proficiency in Data Science tools and programming languages for data interrogation and analysis Disclosure and Barring Service Check This post is subject to the … Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome More ❯

Are you searching for a 1st Line Support job in Kings Cross? Do you have experience on an IT service desk, supporting users in a Windows and Mac environment? Are you ready to join a collaborative and dynamic team in a fantastic office environment? If so, this is a fantastic opportunity to take the next step in your IT … asset inventory, including laptops, peripherals, and mobile devices Supporting collaboration tools such as Office 365 , SharePoint , and Microsoft Intune Working closely with colleagues and other departments to ensure effective service delivery Contributing to internal documentation, FAQs, and knowledge base content Continuously learning new systems and practices to keep up with evolving technology What We’re Looking For We … strong communication skills . You should be proactive, organised, and eager to learn. The ideal candidate will demonstrate: Previous experience in a 1st Line IT Support , Helpdesk Analyst , or Service Desk role Confidence tin roubleshooting a range of IT issues across Windows and Mac platforms Familiarity with Active Directory , Office 365 , Intune , and SharePoint Knowledge of helpdesk ticketing systems More ❯

accrediting laptops. Ensuring compliance with security protocols, including software encryption and system lockdown. Updating asset management records and maintaining audit trails. Handling incident management and request fulfilment using a Service Management toolset. What youll bring: Experience as a Laptop/Desktop Hardware Support Engineer. Previous service delivery experience, preferably in a multi-vendor environment. Strong communication, analytical … and customer service skills. High attention to detail, particularly when recording asset and incident data. It would be great if you had: ? Familiarity with ITSM/ITIL frameworks (experience with service and asset management tools is beneficial but not essential). If you are interested in this role but not sure if your skills and experience are exactly More ❯

UK driving license is required Travel: Travel to client sites will be required Company vehicle: N/A, pool vehicles available for client visits Trident, a leading MSP (Managed Service Provider) based in the Southeast, seeks a driven and dynamic professional to join our team as an Executive Client Technical Consultant . With over 30 years of experience, our … strong relationships with key customers, understanding complex and challenging requirements. This role requires a combination of expert technical expertise, problem-solving skills, and effective communication. A flair for customer service and the ability to put the customer experience first while maintaining full awareness of the commercial element of the role. The Executive Client Technical Consultant analyses customer needs, conducts … accounts. Assist in improving client experience using role skills, technologies and technical resources. A senior point of contact for all to refer technical issues or ideas. Interface with all service delivery teams, ensuring clarity of client requirements and assisting with smooth client experience. Where required or appropriate, assist or complete technical delivery. Where required, appropriate or due to More ❯

manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues. We are committed to creating and maintaining a fair and supportive working environment and culture … Education, Training and Qualifications Master's degree or equivalent professional qualification or equivalent experience. Post Graduate Diploma in Digital Health Leadership for digital change leaders or equivalent experience. IT Service/project management qualification e.g. ITIL, MSCE, MSC or equivalent; MSP, PRINCE2 or similar Agile training or equivalent experience. Evidence of Continuous Personal Development. Experience and Knowledge Substantial experience … complex report writing and business planning at both operational and strategic level and able to plan services and develop strategies and policies. Experience of effective major incident management and service restoration, ensuring good communications during the incident and excellent problem management techniques to identify the root cause. Specialist knowledge and awareness of change management tools and techniques Excellent in More ❯

manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues. We are committed to creating and maintaining a fair and supportive working environment and culture … Education, Training and Qualifications Master's degree or equivalent professional qualification or equivalent experience. Post Graduate Diploma in Digital Health Leadership for digital change leaders or equivalent experience. IT Service/project management qualification e.g. ITIL, MSCE, MSC or equivalent; MSP, PRINCE2 or similar Agile training or equivalent experience. Evidence of Continuous Personal Development. Experience and Knowledge Substantial experience … complex report writing and business planning at both operational and strategic level and able to plan services and develop strategies and policies. Experience of effective major incident management and service restoration, ensuring good communications during the incident and excellent problem management techniques to identify the root cause. Specialist knowledge and awareness of change management tools and techniques Excellent in More ❯

manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues. We are committed to creating and maintaining a fair and supportive working environment and culture … Education, Training and Qualifications Master's degree or equivalent professional qualification or equivalent experience. Post Graduate Diploma in Digital Health Leadership for digital change leaders or equivalent experience. IT Service/project management qualification e.g. ITIL, MSCE, MSC or equivalent; MSP, PRINCE2 or similar Agile training or equivalent experience. Evidence of Continuous Personal Development. Experience and Knowledge Substantial experience … complex report writing and business planning at both operational and strategic level and able to plan services and develop strategies and policies. Experience of effective major incident management and service restoration, ensuring good communications during the incident and excellent problem management techniques to identify the root cause. Specialist knowledge and awareness of change management tools and techniques Excellent in More ❯

manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues. We are committed to creating and maintaining a fair and supportive working environment and culture … Training and Qualifications Essential Master's degree or equivalent professional qualification or equivalent experience. Post Graduate Diploma in Digital Health Leadership for digital change leaders or equivalent experience. IT Service/project management qualification e.g. ITIL, MSCE, MSC or equivalent; MSP, PRINCE2 or similar Agile training or equivalent experience. Evidence of Continuous Personal Development. Experience and Knowledge Essential Substantial … complex report writing and business planning at both operational and strategic level and able to plan services and develop strategies and policies. Experience of effective major incident management and service restoration, ensuring good communications during the incident and excellent problem management techniques to identify the root cause. Specialist knowledge and awareness of change management tools and techniques Excellent in More ❯

The HR Information Systems (SuccessFactors) Manager is responsible for the configuration, maintenance, and day-to-day operation of our SAP SuccessFactors platform. The role supports the effective delivery of HR systems and processes by ensuring accurate data, reliable system performance, and a consistent user experience across the employee lifecycle. Reporting to the Chief People Officer, this position plays a … UK, Ireland and internationally, as and when required. This role is based out of our London office on Worship Street, with 1 day working from home. 1. Support the Delivery of the People Systems Strategy Assist in delivering the People Systems roadmap as directed by the Chief People Officer and in coordination with the broader People team. Implement system … escalate any issues as needed. Support small-scale projects or configuration changes as part of broader system improvements. Maintain and optimize Zendesk configurations and workflows to support efficient HR service delivery and enhance user experience. 10. Continuous Improvement and Operational Support Monitor system performance, user feedback, and common issues to suggest and support process improvements. Contribute to automation More ❯

The HR Information Systems (SuccessFactors) Manager is responsible for the configuration, maintenance, and day-to-day operation of our SAP SuccessFactors platform. The role supports the effective delivery of HR systems and processes by ensuring accurate data, reliable system performance, and a consistent user experience across the employee lifecycle. Reporting to the Chief People Officer, this position plays a … UK, Ireland and internationally, as and when required. This role is based out of our London office on Worship Street, with 1 day working from home. 1. Support the Delivery of the People Systems Strategy Assist in delivering the People Systems roadmap as directed by the Chief People Officer and in coordination with the broader People team. Implement system … escalate any issues as needed. Support small-scale projects or configuration changes as part of broader system improvements. Maintain and optimize Zendesk configurations and workflows to support efficient HR service delivery and enhance user experience. 10. Continuous Improvement and Operational Support Monitor system performance, user feedback, and common issues to suggest and support process improvements. Contribute to automation More ❯

support people to achieve the goals they choose and live the life that they want, the person comes first! Melba won the 2023 National Disability Award for Excellence in Service Quality. What is the Melba Way? Melba's approach is built on a human rights values-based framework. Our purpose is to open up a world of opportunities for … Way' is how we go about doing this. Each person is individual and unique. The Melba Way honours and sustains this by creating, maintaining, and refining individualised person-led service, minute by minute, hour by hour and day by day. We do this one person at a time. Position Purpose Working under the direction of the Head of Data … culture in relation to OHS&W and participate in consultative structures. Inclusion at Melba Melba Support Services recognises the contribution that a diverse workforce makes to continuous improvement and service delivery and is an Equal Opportunity Employer. Melba Support Services values diversity and encourages applications from Aboriginal and Torres Straight Islanders. People with disabilities and from culturally and More ❯

support. • Respond to and resolve major incidents as they arise. Automation & Continuous Improvement: • Drive automation and scripting initiatives to enhance efficiency in provisioning workflows. • Participate in initiatives to optimise service delivery and improve the end-user experience. Collaboration & Documentation: • Work closely with the EUC Manager and other team members to enhance processes and service delivery. • Maintain accurate More ❯

required. Proficient in all Microsoft Office products. Creative problem-solving ability and a collaborative, consultancy mindset. Focus on exceptional quality in all deliverables. Proven ability to successfully lead client service delivery teams that deliver the highest quality work. Demonstrated positive and productive client relationship skills. Ability to generate a quality work product in a timely manner while maintaining More ❯

technical background, someone with a can-do attitude, who is proactive who can critically assess IT helpdesk operations, identify opportunities for improvement and drive initiatives around automation and self-service solutions. Troubleshoot complex technical issues and provide solutions to high standards. ITIL awareness is highly advantageous , as you will be implementing and managing ITIL best practises to ensure efficient … incident, problem and change management. Ensuring compliance with ITIL best practises and continuously improving service delivery. Previous leadership/and hands on management experience is essential as you will be responsible for the team daily. You will organise regular performance reviews, creating personal development plans for the IT support team members. Working with all levels of the business, to … abilities and previous experience of managing a large IT Support Team/s. A real leader, who can motivate, inspire, drive, and encourage staff, working to deliver exceptional customer service and maintain high levels/SLA s with both colleague and customer satisfaction. Office based role, based in Stoke on Trent however the client have offices throughout the UK. More ❯

technical background, someone with a can-do attitude, who is proactive who can critically assess IT helpdesk operations, identify opportunities for improvement and drive initiatives around automation and self-service solutions. Troubleshoot complex technical issues and provide solutions to high standards. ITIL awareness is highly advantageous , as you will be implementing and managing ITIL best practises to ensure efficient … incident, problem and change management. Ensuring compliance with ITIL best practises and continuously improving service delivery. Previous leadership/and hands on management experience is essential as you will be responsible for the team daily. You will organise regular performance reviews, creating personal development plans for the IT support team members. Working with all levels of the business, to … abilities and previous experience of managing a large IT Support Team/s. A real leader, who can motivate, inspire, drive, and encourage staff, working to deliver exceptional customer service and maintain high levels/SLA’s with both colleague and customer satisfaction. Office based role, based in Stoke on Trent however the client have offices throughout the UK. More ❯

technical background, someone with a can-do attitude, who is proactive who can critically assess IT helpdesk operations, identify opportunities for improvement and drive initiatives around automation and self-service solutions. Troubleshoot complex technical issues and provide solutions to high standards. ITIL awareness is highly advantageous , as you will be implementing and managing ITIL best practises to ensure efficient … incident, problem and change management. Ensuring compliance with ITIL best practises and continuously improving service delivery. Previous leadership/and hands on management experience is essential as you will be responsible for the team daily. You will organise regular performance reviews, creating personal development plans for the IT support team members. Working with all levels of the business, to … abilities and previous experience of managing a large IT Support Team/s. A real leader, who can motivate, inspire, drive, and encourage staff, working to deliver exceptional customer service and maintain high levels/SLA’s with both colleague and customer satisfaction. Office based role, based in Stoke on Trent however the client have offices throughout the UK. More ❯

and technical product manufacturers - playing a vital role in high-value supply chains.This is a senior leadership opportunity for an operational expert with a background in logistics or technical service delivery. The successful candidate will report directly to the Country Manager and take responsibility for driving strategic operational improvements across the UK, aligning internal processes with commercial objectives and … across logistics, transportation, and inventory functions. Identify and implement opportunities for cost reduction, process optimisation, and operational alignment. Develop and maintain KPI reporting frameworks to monitor operational efficiency and service performance. Ensure compliance with service-level agreements, regulatory standards, and internal policies. Take ownership of customer service excellence, managing escalations and driving long-term solutions. Collaborate with … commercial, sales, and customer service teams to translate client expectations into operational execution. Manage and mentor multi-site operational teams, promoting a culture of accountability and high performance. Maintain strong oversight of operational budgets, forecasting, and cost management. Implement and evolve systems (e.g., WMS/TMS) to support data-driven operational decisions. Lead operational readiness for new contracts, projects More ❯

Job Title: Senior Service Desk Analyst Location: Durham (Newton Aycliffe) Salary: £30,000 - £40,000 DOE Are you ready to hit the ground running in a hands-on IT role where no two days are the same? We're looking for a Senior Service Desk Analyst to join our small but dynamic IT team based in Darlington. This … systems - particularly VoIP (3CX, Mitel, etc.). Comfortable working independently and proactively in a fast-paced environment. Strong problem-solving skills and a genuine desire to improve systems and service delivery. Excellent communication skills - both technical and user-facing. Desirable Skills: Experience with Microsoft 365, Windows Server, Active Directory. Exposure to cloud platforms (e.g., Azure). Prior involvement in More ❯

Job Title: Senior Service Desk Analyst Location: Darlington (On-Site) Salary: £30,000 - £40,000 DOE Are you ready to hit the ground running in a hands-on IT role where no two days are the same? We're looking for a Senior Service Desk Analyst to join our small but dynamic IT team based in Darlington. This … systems - particularly VoIP (3CX, Mitel, etc.). Comfortable working independently and proactively in a fast-paced environment. Strong problem-solving skills and a genuine desire to improve systems and service delivery. Excellent communication skills - both technical and user-facing. Desirable Skills: Experience with Microsoft 365, Windows Server, Active Directory. Exposure to cloud platforms (e.g., Azure). Prior involvement in More ❯

from manufacturing partners into actionable plans for the IT team. Recommend, implement, and perform network improvements, upgrades, and repairs. Create and maintain IT documentation, including network configurations, mappings, and service records. Perform system backups and recovery. Provide technical support, troubleshooting, and training for staff as needed. Stay informed of industry trends and emerging technologies to strengthen infrastructure and security. … Manage IT contracts and identify opportunities to maximize ROI. Collaborate with vendors and contractors to ensure high-quality IT service delivery. REQUIREMENTS FOR SUCCESS: Valid Driving License and Passport, as travel across the UK and Europe is required. Excellent communication skills, with the ability to convey technical concepts to non-technical audiences. Strong knowledge of networking technologies such as … to present ideas clearly to individuals and groups, both in person and virtually. Highly self-motivated, detail-oriented, and capable of prioritizing tasks in a dynamic environment. Strong customer service focus and ability to work collaboratively with global IT teams. Experience with virtualization technologies (e.g., Zerto, Azure Backup, Azure File Sync, Veeam) is desirable. Previous experience in a manufacturing More ❯

PM. There may be occasional requirements to work outside of these hours to support essential upgrades, migrations, or other critical infrastructure tasks. Flexibility and a proactive approach to service continuity are key. Main duties of the job What You'll Do Deliver expert support for server, storage, network, and cloud infrastructure Lead and contribute to infrastructure projects, including upgrades … everybody. No matter your role at CHCP, we'll support you to thrive. As the 13th largest social enterprise in the UK, we're pioneering the move towards independent service delivery. Join us on our journey and help us make history. Job description Job responsibilities Please see the job description and person specification attached to this job advert for … to IT users, in an environment of mixed Windows Operating Systems Significant experience of exposure to large corporate networks Significant experience in directly working with Servers Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made More ❯

and decommissioning. Maintaining accurate asset records for hardware and software. Collaborating with other IT team members on exciting projects and upgrades. Following IT policies and procedures to ensure consistent service delivery. Supporting multiple offices with any IT related queries - including travelling to site Essential Skills & Experience: To thrive in this role, you should possess: Proficiency in Microsoft 365 administration … of Microsoft Intune for device management. Strong experience supporting Windows 10 and Windows 11 operating systems. A good telephone manner and excellent verbal and written communication skills. Proven customer service experience, ideally in an IT support environment. The ability to work independently and manage your time effectively. Mobile Device Management (MDM) experience. Preferred Qualifications: IT-related certifications (e.g., CompTIA More ❯