201 to 225 of 736 Service Delivery Jobs in England

contract There is a possibility that this post will be made permanent at the end of the fixed term contract. As part of this team, you will lead the delivery of projects that drive real change across the organisation focussing initially on new service implementation projects. Each year Turning Point bids for contracts to deliver health and social … preparations start well before, and work to 'bed in' new contracts can last several months afterwards. Initially your role will be to ensure that the IT components of these service implementations are planned and delivered to time and budget, working closely with the relevant business unit, and colleagues in other central service departments. Later the role may extend … to include : • management of non IT, as well as IT, components of new service implementation projects, • management of business change/transformation projects which have limited or no IT components. • management of projects which implement cutting-edge technology and innovation, such as AI and automation, business applications, and digital products across the organisation • working with the IMT service More ❯

implementation projects. You’ll be coordinating schedules, managing resources, and maintaining client relationships across an active project workload – typically handling 15 to 25 projects at any time – ensuring smooth delivery and consistent client communication. You’ll collaborate with a skilled delivery team, working closely with technical specialists and client relationship managers to uphold quality standards and meet project … communication abilities and systematic approach to task and stakeholder coordination • Comfort engaging with technical and business professionals across all organisational levels • Strong planning capabilities and intuition for identifying potential delivery challenges • Background in IT service delivery or managed service provider settings (highly advantageous) This presents an excellent opportunity for a Project Manager who performs well under More ❯

implementation projects. You’ll be coordinating schedules, managing resources, and maintaining client relationships across an active project workload – typically handling 15 to 25 projects at any time – ensuring smooth delivery and consistent client communication. You’ll collaborate with a skilled delivery team, working closely with technical specialists and client relationship managers to uphold quality standards and meet project … communication abilities and systematic approach to task and stakeholder coordination • Comfort engaging with technical and business professionals across all organisational levels • Strong planning capabilities and intuition for identifying potential delivery challenges • Background in IT service delivery or managed service provider settings (highly advantageous) This presents an excellent opportunity for a Project Manager who performs well under More ❯

implementation projects. You’ll be coordinating schedules, managing resources, and maintaining client relationships across an active project workload – typically handling 15 to 25 projects at any time – ensuring smooth delivery and consistent client communication. You’ll collaborate with a skilled delivery team, working closely with technical specialists and client relationship managers to uphold quality standards and meet project … communication abilities and systematic approach to task and stakeholder coordination • Comfort engaging with technical and business professionals across all organisational levels • Strong planning capabilities and intuition for identifying potential delivery challenges • Background in IT service delivery or managed service provider settings (highly advantageous) This presents an excellent opportunity for a Project Manager who performs well under More ❯

implementation projects. You’ll be coordinating schedules, managing resources, and maintaining client relationships across an active project workload – typically handling 15 to 25 projects at any time – ensuring smooth delivery and consistent client communication. You’ll collaborate with a skilled delivery team, working closely with technical specialists and client relationship managers to uphold quality standards and meet project … communication abilities and systematic approach to task and stakeholder coordination • Comfort engaging with technical and business professionals across all organisational levels • Strong planning capabilities and intuition for identifying potential delivery challenges • Background in IT service delivery or managed service provider settings (highly advantageous) This presents an excellent opportunity for a Project Manager who performs well under More ❯

implementation projects. You’ll be coordinating schedules, managing resources, and maintaining client relationships across an active project workload – typically handling 15 to 25 projects at any time – ensuring smooth delivery and consistent client communication. You’ll collaborate with a skilled delivery team, working closely with technical specialists and client relationship managers to uphold quality standards and meet project … communication abilities and systematic approach to task and stakeholder coordination • Comfort engaging with technical and business professionals across all organisational levels • Strong planning capabilities and intuition for identifying potential delivery challenges • Background in IT service delivery or managed service provider settings (highly advantageous) This presents an excellent opportunity for a Project Manager who performs well under More ❯

BMS Service Engineer - London/Home Counties Our client requires a BMS Service Engineer to support their service delivery function, the experienced engineer will be proficient with any BMS Controls systems within commercial premises such as blue chip buildings, Government centres, Banks etc. They are looking for a BMS Service Engineer who is experienced with … writing or modifying software however there will be manufacturer training available . In addition to the software skills our client would like the successful BMS Service Engineer to be competent with graphics, there would be an element of training on this particular skill set if needed. As the BMS Service Engineer you will have a strong electrical background More ❯

The Director of Azure Cloud Services is a strategic leadership position responsible for driving the global Azure cloud vision, architecture, and operations across the organisation. This role oversees the delivery of scalable, secure, and innovative cloud solutions, including AI-driven services, while ensuring robust support in a managed service environment. The successful candidate will lead global teams, manage … vendor relationships, and align cloud initiatives with business and operational goals. You will work with skilled teams to develop Azure Cloud Service offerings, establish new capabilities in an evolving environment, optimise cloud usage, and further shape our strategic direction and cloud adoption . Key Responsibilities: Cloud Strategy & Innovation Define and lead the global Azure cloud strategy, ensuring alignment with … modernise legacy systems and enable cloud-native development. Lead the integration of Azure AI services (e.g., Azure OpenAI, Cognitive Services, Machine Learning) into business processes and applications. Global Operations & Service Delivery Oversee 24/7 global cloud operations, ensuring high availability, performance, and reliability. Implement and manage service support models within a managed service environment, including More ❯

Senior IT Service Manager Paying £42,614, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Senior IT Manager to join our Children's Services team supporting and leading on Live Service for DWP. Our teams use fresh ideas and leading-edge tech to … ability to troubleshoot and identify problems, clear pathways for resolution and engagement with relevant stakeholders to successfully manage service. Proven experience of leading individuals and teams to deliver IT service excellence with the ability to implement and translate strategy into action together with experience supporting personal development. Proven track record of analysis and identification of trending incidents, and supporting … queries to inform Knowledge Management Process and identify improvement opportunities Demonstrable experience of delivering a consistently high standard of customer service through collaboration with key stakeholders and liaison with internal and external teams to build effective relationships and knowledge. Demonstrable experience of using Elasticsearch or similar monitoring tool. Strong working knowledge of ITIL or other service management framework More ❯

Our client is seeking an ICT Service Desk Manager to lead a team of six 1st Line Engineers, ensuring the delivery of high-quality, customer-focused IT support services across the organisation. This role oversees daily Service Desk operations, manages performance, and drives continuous improvement, with a strong emphasis on the effective use of ServiceNow for incident … request, and change management. This is an excellent opportunity for an experienced Service Desk Team Leader ready to step up into a managerial role, or for an established Service Desk Manager looking for a new challenge. The ideal candidate will have proven leadership skills, hands-on experience with ServiceNow in a busy support environment, and a solid understanding … responsibilities include managing daily operations such as ticket triage, workload distribution, and shift planning, as well as acting as the escalation point for complex incidents. The manager will monitor service desk performance, champion a customer-first approach, and ensure compliance with ITIL-aligned processes, security standards, and audit requirements. They will also work closely with Infrastructure, Field Support, and More ❯

required for our traffic enforcement and management products is delivered and maintained in a timely, successful, and safe manor. What you will be doing: Work with the Head of Service Management, PMO Manager and Technical Manager and wider service delivery and service management team to ensure any recurring technical issues are addressed and any training or … to install and assemble system, overseeing the activities of our engineering partners and sub-contractors where necessary. Software configuration - adjusting system settings at the pole , maximising the efficiency of delivery and optimising the effectiveness of solutions in situ. System support assisting the helpdesk team, carrying out system checks and reacting to system generated alerts or client issues to trouble … in a developing market sector. The role offers wide scope for training as well as personal and professional development as the business grows, building skills in both technical and service delivery. If this sounds like the job for you, please apply New starters will be subject to clearance through the Disclosure and Barring Service and a County Court More ❯

required for our traffic enforcement and management products is delivered and maintained in a timely, successful, and safe manor. What you will be doing: Work with the Head of Service Management, PMO Manager and Technical Manager and wider service delivery and service management team to ensure any recurring technical issues are addressed and any training or … to install and assemble system, overseeing the activities of our engineering partners and sub-contractors where necessary. Software configuration - adjusting system settings “at the pole”, maximising the efficiency of delivery and optimising the effectiveness of solutions in situ. System support – assisting the helpdesk team, carrying out system checks and reacting to system generated alerts or client issues to trouble … in a developing market sector. The role offers wide scope for training as well as personal and professional development as the business grows, building skills in both technical and service delivery. If this sounds like the job for you, please apply.... New starters will be subject to clearance through the Disclosure and Barring Service and a County Court More ❯

issues efficiently and maintain smooth operations. Client Details This opportunity is with a respected organisation within the professional services industry. As a medium-sized company, they prioritise high-quality service delivery and innovative solutions. Their technology department plays a key role in ensuring operational excellence and supporting their professional objectives. Description 1st Line Support Responding to incoming calls … self-serve calls and emails made to the Service Desk promptly, ensuring a high level of customer service is maintained at all times Delivering incoming service requests such as requests for software, setting up new equipment, and new user/leaver requests in line with SLAs and KPIs Accurately and promptly logging and updating calls on the … IT Service Desk knowledge base with the outcome of your problem solving and investigations Ensuring employees are kept updated on any outstanding IT issues with clear and concise communication Visiting other offices to deliver IT projects or resolve specific IT issues, as required Communicating effectively with the Service Desk Team Leader and other colleagues Providing cover for employee More ❯

The Regional Software Support Delivery Manager will oversee the delivery of software support services, ensuring high-quality outcomes and customer satisfaction. This role is pivotal in managing regional operations within the technology and telecoms industry. Client Details The employer is a medium-sized organisation operating within the technology and telecoms sector. They are committed to providing innovative solutions … and growing a strong reputation and driving a successful team within the West Midlands area. Description Manage and coordinate and build regional software support teams to meet service delivery targets. Lead, Motivate and drive the team with strong leadership and motivation. Deliver high level customer service strategy to its B2B Client base. Ensure consistent, high-quality support … operational efficiency. Collaborate with internal departments to align support services with business objectives. Monitor and report on performance metrics, identifying areas for improvement. Oversee resource allocation to ensure optimal service delivery. Act as a point of escalation for complex customer issues. Profile A successful Regional Software Support Delivery Manager should have: Proven experience in managing software support operations More ❯

The Regional Software Support Delivery Manager will oversee the delivery of software support services, ensuring high-quality outcomes and customer satisfaction. This role is pivotal in managing regional operations within the technology and telecoms industry. Client Details The employer is a medium-sized organisation operating within the technology and telecoms sector. They are committed to providing innovative solutions … and growing a strong reputation and driving a successful team within the West Midlands area. Description Manage and coordinate and build regional software support teams to meet service delivery targets. Lead, Motivate and drive the team with strong leadership and motivation. Deliver high level customer service strategy to its B2B Client base. Ensure consistent, high-quality support … operational efficiency. Collaborate with internal departments to align support services with business objectives. Monitor and report on performance metrics, identifying areas for improvement. Oversee resource allocation to ensure optimal service delivery. Act as a point of escalation for complex customer issues. Profile A successful Regional Software Support Delivery Manager should have: Proven experience in managing software support operations More ❯

respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology, manage assets and refresh systems. … maintenance to keep everything in top shape. Want to come and be a part of it? What will you be doing? Join a 2nd/3rd Line Technical Support & Delivery team handling complex technical activities for Customer Services. Responsibilities include SLA-aligned delivery, governance participation, resource planning, incident and root cause management, and collaboration across support teams to … define processes, systems, and skills for multi-tech solutions. Interface with Customer Services, Service Delivery, and Operational teams, especially Problem & Service Management. Contribute to metrics: SLA, RiSLA, MTTR, DOT, MTBF, fault volumes, and reliability. Provide on-call support (including weekends), uphold quality and delivery standards, self-manage tasks, drive service excellence, initiate process improvements, translate More ❯

candidate-information-pack/Job description Job responsibilities Main Duties and Responsibilities Operational Act as a lead engineer on the build, configuration, documentation and integration of new IT network service components as part of the Trusts on going technology expansion alongside the capital programme Management of Installation of new structured cabling including WAN and Distribution connections alongside client side … that understanding is gained. May be required to run training or lead presentations for non IM&T staff again ensuring that understanding is gained. To advise customer representatives and service users of issues relating to the IT service needed to meet their specific IT needs. Communicate effectively with all customer personnel and service users in a positive … and customers/patients. Ensure that confidentiality is maintained at all times and that staff adhere to the Data Protection Act, Freedom of Information Act and the Caldicott Principles. Service Delivery and Improvement To identify areas requiring service improvements where required. Identify areas for improvement in systems, processes and procedures that will improve the service, seeking More ❯

We're hiring a Digital Support and Service Manager to lead our hosting and web application support team. This is a key role where you'll be the main point of contact for our clients' technical support needs. You'll be hands-on, managing the day-to-day support, setting service levels, and making sure our platforms are … and maintained. You'll also lead a team that proactively helps our customers and works with other teams to deliver the best possible service. What You'll Be Doing: Service & Team Management: You'll lead, mentor, upskill and develop the support team, setting clear expectations whilst fostering a positive, proactive culture. You'll act as the bridge between the … support and project delivery teams, ensuring a smooth transition for new projects and providing feedback for future improvements. Manage all support operations for our hosting and website SLA's, acting as a point of escalation for both clients, internal and external stakeholders Monitor SLA's, KRA's and response times, ensuring a high-performing support service and team More ❯

public sector organisation in Edinburgh, is currently looking to recruit 2x AV Systems Engineers for initial 6 month contracts on rates of £300/day (inside IR35). Responsibilities: - Service delivery specialist for the Audio Visual Repair service under the direction of the Maintenance Team Supervisor. Proactively identify, prioritise, and manage the resolution of problems to minimize … the adverse impact on business operations and enhance overall service quality. Utilise approved AI tools to improve productivity across all areas of work. - Contribute to the Learning Spaces Technology Asset Management service. Responsible for the physical and digital processing of assets. Maintain the integrity of the asset database by correctly categorising new items and regularly reviewing existing classifications for … Skills: - Relevant degree (or equivalent qualification) or significant professional experience - Audio visual software and hardware experience. - Experience of programming Audio Visual control systems and configuring Audio Visual hardware. - Customer service experience in providing audio visual hardware and software support and services, handling enquiries and service requests via telephone, e-mail and in person. - Organisational, planning and time management More ❯

Applications and Data is a new senior leadership role to provide strategic direction and management oversight of CLCH most critical digital and data systems and functions. You will oversee delivery teams, set strategic direction, foster innovation. You will cover the crucial software applications (including Trust EPRs) and data that enable the Trust to carry out its clinical functions, and … will include: the clinical application portfolio, the Business Intelligence (BI) service. They will ensure the delivery of high-availability, high-quality, and compliant services within the organisation's SIAM model of service provision. Working closely with the Chief Information Officer they will actively look for opportunities to collaborate with the Trust partners - the NW London community and mental … of working across the region, develop insights, share costs, and generate benefits for all. Main duties of the job As Head of Clinical Applications and Data you will oversee delivery teams, set strategic direction, foster innovation, and ensure all activity aligns with the Trust's overarching digital strategy and evolving organisational priorities. You will take responsibility for the clinical More ❯

market" lead for the assigned geography and align sales with key opportunities. Assumes people and resource management accountabilities. Knowledge and Attributes: Significantly vast knowledge across Enterprise Architecture, Professional Services, Service Management consulting, and multiple solutions areas (Business Units), and across domains, delivery units, and geographies. Ability to lead and build collaborative teams through strong coaching and mentoring skills … of the vendor's products business and services positioning. Demonstrate excellent presentation skills, are innovative, and have a formidable client orientation aptitude. Significantly vast knowledge in the services industry, service delivery models, process improvements, consumption models and multiple Managed Services/Services portfolios and go-to-market solution areas. Academic Qualifications and Certifications: Bachelor's degree in business … or marketing or a related field. Certification and working knowledge of ITIL, Service Management and Integration preferred. Scaled Agile certification is desirable. Required Experience: Significantly vast experience in a similar leadership role, preferably gained within a global technology services organization. Significantly vast experience with and understanding of the deliverables and value proposition of Managed Services/Services within a More ❯

Customer Support Advisors and Specialists, helping them deliver consistently outstanding experiences for our customers. You’ll play a vital role in coaching the team, optimising support processes, and ensuring service excellence across every interaction. If you’re passionate about people, thrive in a fast-paced environment, and know what great customer support looks like, we’d love to hear … Lead and inspire a team of Customer Support Advisors and Specialists to consistently deliver empathetic, solution-focused support Mentor team members, building their skills in communication, problem-solving, and service delivery Foster a growth mindset and culture of continuous learning and improvement Organise team schedules and tasks to ensure optimal staffing and excellent customer service Monitor quality … of service through regular reviews and performance metrics (CSAT, first-time fix, response times, etc.) Manage escalations, resolving complex queries with care and urgency Champion the voice of the customer internally—identify trends and pain points and collaborate across teams to drive service improvements Continuously refine processes and troubleshooting procedures to improve efficiency and customer satisfaction Support the More ❯

Customer Support Advisors and Specialists, helping them deliver consistently outstanding experiences for our customers. You’ll play a vital role in coaching the team, optimising support processes, and ensuring service excellence across every interaction. If you’re passionate about people, thrive in a fast-paced environment, and know what great customer support looks like, we’d love to hear … Lead and inspire a team of Customer Support Advisors and Specialists to consistently deliver empathetic, solution-focused support Mentor team members, building their skills in communication, problem-solving, and service delivery Foster a growth mindset and culture of continuous learning and improvement Organise team schedules and tasks to ensure optimal staffing and excellent customer service Monitor quality … of service through regular reviews and performance metrics (CSAT, first-time fix, response times, etc.) Manage escalations, resolving complex queries with care and urgency Champion the voice of the customer internally—identify trends and pain points and collaborate across teams to drive service improvements Continuously refine processes and troubleshooting procedures to improve efficiency and customer satisfaction Support the More ❯

IR35) Role Description: -Client is looking for Digital Architect. You will be part of a dynamic team responsible for providing advanced technical support. You will be responsible for the delivery of the development, project leadership, quality, and timely delivery of the project. -Manage scope of projects from inception to closure. Define, develop, and manage implementation schedules and project … effective completion of project milestones, control project scope and mitigate risks. -Ensure project team are delivering to configuration, development, and methodology standards. -Develop the release strategy and implement. -Ensure delivery processes are efficient and cost effective. -Have a deep understanding of AWS technology stack to drive end to end architecture and engineer the solutions with the development team keeping … delivery timelines in mind Responsibilities - -Good technical experience in Java, Backend & Cloud( preferable AWS) architecture. -Extensive hands on and provide technical direction to development teams -Strong understanding of SDLC and Architecture. -Extensive background in development and delivering complex projects throughout the lifecycle. -Project planning and progress monitoring, including budget control and milestone control. -Creative problem solver, able to build More ❯

IR35) Role Description: -Client is looking for Digital Architect. You will be part of a dynamic team responsible for providing advanced technical support. You will be responsible for the delivery of the development, project leadership, quality, and timely delivery of the project. -Manage scope of projects from inception to closure. Define, develop, and manage implementation schedules and project … effective completion of project milestones, control project scope and mitigate risks. -Ensure project team are delivering to configuration, development, and methodology standards. -Develop the release strategy and implement. -Ensure delivery processes are efficient and cost effective. -Have a deep understanding of AWS technology stack to drive end to end architecture and engineer the solutions with the development team keeping … delivery timelines in mind Responsibilities - -Good technical experience in Java, Backend & Cloud( preferable AWS) architecture. -Extensive hands on and provide technical direction to development teams -Strong understanding of SDLC and Architecture. -Extensive background in development and delivering complex projects throughout the lifecycle. -Project planning and progress monitoring, including budget control and milestone control. -Creative problem solver, able to build More ❯