201 to 225 of 883 Service Delivery Jobs in England

in the design, development, and maintenance of applications within the BMC Remedy ITSM suite . You'll work alongside talented technology and automation professionals, delivering customised solutions that enhance service delivery and streamline operations for our clients. Job Title: Remedy Developer Location: Hybrid - Predominantly Remote - Client base in Bristol or Swansea (1/2 per week) Salary … in the design, development, and maintenance of applications within the BMC Remedy ITSM suite . You'll work alongside talented technology and automation professionals, delivering customised solutions that enhance service delivery and streamline operations for our clients. This is a hybrid role , blending office-based, client-site, and remote working (note: 100% remote work is not possible). More ❯

Job Title: Service Delivery Engineer Duration: 30 Days Location: Southampton, UK Job Description We are hiring a Service Delivery Engineer for a short-term engagement with one of our leading clients in the energy technology and industrial services sector. This role involves supporting chemical treatment systems in a dynamic process environment, ensuring reliable operations, safety compliance More ❯

Oracle EPM implementations - Oracle EPM Suite: PBCS/EPBCS, FCCS, ARCS, PCMCS Strong client focus - ability to operate at prime customer contact level Demonstrated breadth and depth of operational service delivery management expertise, preferably in an international environment Demonstratable experience having designed and implemented significant productivity as well as customer satisfaction improvements Strong development focus - advocate of developing … employees, teams and the business Significant experience leading and managing teams (including matrix management) within an operational service delivery or shared services environment Strong commercial and financial awareness, including monitoring, and coordination of budget ownership Experience in sourcing bids, from pre-sales to successful implementation, preferably in an international setting Thorough understanding of customer's business and market More ❯

and Asset Lead to join our onsite team based at one of our customer sites in Central London. The role will be responsible for managing the store element of service for our customer. The role may require occasional travel to Bromley and Camberley. Working hours 7.5hrs per day Mon - Fri excluding Bank Holidays, shift cover required. What you'll … the store areas & build room, keeping areas tidy, risk free and optimising space to best meet the need of our service. Managing day to day client products received for service delivery and dispatch to specified locations UK wide, adhering to Bank agreed processes, ensure safe delivery and integrity of bank products throughout CC custody. Ensuring products received … for service requests are checked in without delay, highlighted for collection and service action, securely stored and clearly identifiable while in stores. Security and integrity of the stores & build area in terms of control of stock items under our custody and items/products for customer delivery. Daily updates to Inventory records/CI Asset records with regards More ❯

Job Title: Service Delivery Engineer Duration: 30 Days Location: Southampton, UK Job Description We are hiring a Service Delivery Engineer for a short-term engagement with one of our leading clients in the energy technology and industrial services sector. This role involves supporting chemical treatment systems in a dynamic process environment, ensuring reliable operations, safety compliance More ❯

institutions). Strong understanding of market dynamics and staffing needs across Banking, Financial Services, Insurance, and technology companies. Demonstrable understanding of the software development outsourcing industry, including its various service directions, sales cycles for different industries and company sizes, and modern software engineering technologies and frameworks. Strong understanding of the IT services sales cycle, buyer personas, and procurement processes … win and book revenue. Ability to attain sales quotas and consistently meet or exceed sales targets. Exceptional relationship-building skills with a consultative approach to sales. Experience in global service delivery, understanding the nuances of working with distributed teams. Strong presentation skills to engage both technical and business audiences at virtual or onsite events. Highly polished personal brand … of existing FSI clients, identifying opportunities for expansion, upsell, and cross-sell. Build and maintain long-term client relationships, ensuring high satisfaction and retention. Work closely with internal teams (delivery, presales, and technical experts) to craft tailored solutions that meet client needs. Develop and execute account growth strategies to drive revenue and strengthen client partnerships. Stay ahead of industry More ❯

management (SIEM), user and entity behaviour analytics (UEBA), point products like anti-virus (AV) and intrusion detection system/intrusion prevention system (IDS/IPS) and penetration testing. The Service Delivery team consists of approximately 20 staff who support and operate the Company’s services and there is an opportunity in that team for a Cyber Security Manager … to oversee and govern all security services. Reporting Lines This role reports to Head of Service Delivery Main Accountabilities Technical leadership for all security solutions, including all the 3rd party managed services Maintain the overall security of Company’s network, systems, and data Monitor security access and manage IDS/IPS configurations Establishing and implementing security 'best-practice … Responsible for Security scanning and the efficient remediation of vulnerabilities Responsible for analysing all security incidents to determine root cause Determine, recommend, and implement upgrade security measures and controls Delivery security responses for customer and client compliance requirements Developing and managing security plans with vendors Audit activities of administrators and conduct Security awareness training Requirements Demonstrable skills and capability More ❯

in Warrington. Our client is seeking an experienced IT Project Manager with ServiceNow experience to join their dynamic team. This role offers a unique opportunity for a skilled and delivery-focused project manager to work in a fast-paced environment alongside developers, scrum masters, and technical consultants. The successful candidate will bring strong experience managing IT project delivery, stakeholder communication, financial reporting, and vendor management. Responsibilities Manage delivery of IT work packages as part of the wider programme, reporting progress to the Portfolio Manager Ensure IT deliverables meet agreed standards of quality, time, and cost as outlined in work package definition documents Oversee end-to-end IT delivery, from acceptance of requests to project close … down Control project scope and manage changes effectively Monitor overall progress and take corrective action as needed Lead delivery teams and manage third-party vendors or partners Identify, log, and manage risks, assumptions, issues, and dependencies Communicate effectively with business unit project managers and delivery partners Ensure outputs meet service acceptance standards and secure appropriate sign-off More ❯

and leading the operational framework that will drive their next phase of success. This is a pivotal leadership role. The Operations Director will own all aspects of our operational delivery covering service, logistics, support, HR, finance, and internal processes. Youll be the glue between commercial ambition and operational execution, ensuring we scale sustainably and profitably. The Benefits Package … from home from time to time Mon Fri 9:00am 17:00pm Flexi-time available The Responsibilities: Operational Setup & Leadership : Build and scale core functions including our new warehouse, service centre, and configuration team Team Development : Structure and lead teams across Sales Operations, Technical Support, Managed Services, HR and Finance Process & Service Excellence : Drive service performance, OTIF … operational KPIs, controls, and reporting frameworks aligned to business targets The Skills & Requirements: Proven experience in multi-disciplinary operational leadership roles (Director/GM level) Track record in scaling service/ops functions within high-growth or transformation environments Strong background in supply chain, warehousing, and technical service delivery Practical, hands-on leader with strategic thinking and More ❯

Service Management Specialist - Chippenham (full time on site) - Circa £580 per day (inside IR35) - 6 months+ All applicants must hold an active SC clearance and be willing to undergo DV clearance. Sole British national required. NO OCI or national identity cards e.g. NICOP. We are seeking a Service Management Resource who will be responsible for the configuration, optimisation … and administration of Jira Service Management (JSM), Jira Software (JSW), and Confluence, to support IT Service Management (ITSM), Agile delivery, and operational excellence. This role ensures workflows, automations, and integrations are aligned with organisational processes and governance standards, enabling efficient service delivery, incident response, and knowledge management. Key Duties and Responsibilities Design, build, and maintain … Attribute-based automation and relationships Implement and manage webhooks to integrate JSM with third-party systems and internal platforms. Develop reports and dashboards to track SLAs, performance metrics, and service trends. Administer Crowd/Access for user management, roles, and permission schemes across the Atlassian suite. Create and configure Jira projects, including permission schemes, issue types, and notification settings. More ❯

Service Management Specialist - Chippenham (full time on site) - Circa £580 per day (inside IR35) - 6 months+ All applicants must hold an active SC clearance and be willing to undergo DV clearance. Sole British national required. NO OCI or national identity cards e.g. NICOP. We are seeking a Service Management Resource who will be responsible for the configuration, optimisation … and administration of Jira Service Management (JSM), Jira Software (JSW), and Confluence, to support IT Service Management (ITSM), Agile delivery, and operational excellence. This role ensures workflows, automations, and integrations are aligned with organisational processes and governance standards, enabling efficient service delivery, incident response, and knowledge management. Key Duties and Responsibilities Design, build, and maintain … Attribute-based automation and relationships Implement and manage webhooks to integrate JSM with third-party systems and internal platforms. Develop reports and dashboards to track SLAs, performance metrics, and service trends. Administer Crowd/Access for user management, roles, and permission schemes across the Atlassian suite. Create and configure Jira projects, including permission schemes, issue types, and notification settings. More ❯

Service Desk Manager 12 Month Contract Location: Gloucester (Onsite Full Time) Rate: £300 - £350 per day (Inside IR35) We are looking to recruit a Service Desk Manager on an initial 12 month contract for a technology driven public sector organisation based in Gloucester. This is an excellent opportunity for an experienced IT Service Desk/Helpdesk Manager … seeking a role that will contribute to real change in the community. The Service Desk Manager is responsible for leading and managing the ICT Service Desk team, ensuring delivery of high-quality support services and customer satisfaction. The role oversees incident and request handling, drives service improvements, and maintains documentation, policies, and procedures. The manager will … also support service transition, financial planning, and liaise with internal teams and third-party suppliers. Key Responsibilities Lead, support, mentor, and develop the Service Desk team to deliver effective customer support. Oversee daily operations, manage high-priority incidents, and ensure timely resolution of requests. Develop and monitor service desk KPIs and SLAs; provide regular performance reports. Maintain More ❯

hour week/26 days holiday + bank The Role Are you experienced in leading technical teams across multiple locations? Do you have a strong background in IT project delivery and hands-on support? If so, we have an exciting opportunity for you. We are looking for a Technical Services Manager to oversee the daily operations of our technical … team. You will ensure the smooth running of our technology systems, manage IT projects and work closely with other departments to maintain and improve our IT services. Key Responsibilities: Service Delivery Management: Oversee the day-to-day operations of the technical support team, ensuring all service requests are addressed within customer SLAs and maintaining high standards of … service delivery. Team Management: Lead, mentor, and develop the technical support team, providing guidance and support to enhance their skills and performance. Customer Facing Service Reviews: Conduct regular service reviews with customers to ensure their needs are being met and to identify areas for improvement. Complaints Management: Handle customer complaints effectively, ensuring timely resolution and maintaining customer More ❯

Service Desk Manager Package of £55-60k Benefits, London Bench IT are looking to onboard a Service Desk Manager to join a large corporate client of ours based in the city of London. The successful candidate should have the skills and experience included below; Day to Day team management of IT Support Engineers. Maintain high satisfaction levels … and meet or surpass agreed service level agreements. Management and Performance Reporting, monitor and report on agreed SLA's. Ensure all support activities meet or exceed these agreements, maintaining high standards of service delivery through effective team management. EUC technical skill set: Windows 10/11, Active Directory, O365, Intune Collaboration with other peers in different regions. … Focus on service and continual service improvement. Ensure support teams consistently exceed customer expectations. Insurance/Financial Services experience is desirable but not essential. Service Desk Manager Package of £55-60k Benefits, London More ❯

Service Desk Manager Package of £55-60k Benefits, London Bench IT are looking to onboard a Service Desk Manager to join a large corporate client of ours based in the city of London. The successful candidate should have the skills and experience included below; Day to Day team management of IT Support Engineers. Maintain high satisfaction levels … and meet or surpass agreed service level agreements. Management and Performance Reporting, monitor and report on agreed SLA's. Ensure all support activities meet or exceed these agreements, maintaining high standards of service delivery through effective team management. EUC technical skill set: Windows 10/11, Active Directory, O365, Intune Collaboration with other peers in different regions. … Focus on service and continual service improvement. Ensure support teams consistently exceed customer expectations. Insurance/Financial Services experience is desirable but not essential. Service Desk Manager Package of £55-60k Benefits, London More ❯

IT Manager-£46,000-£50,000- Stonehouse, Gloucester Key Responsibilities: Service Delivery Management: Oversee the day-to-day operations of the technical support team, ensuring all service requests are addressed within customer SLA's and maintaining high standards of service delivery. Team Management: Lead, mentor, and develop the technical support team, providing guidance and support to … enhance their skills and performance. Customer Facing Service Reviews: Conduct regular service reviews with customers to ensure their needs are being met and to identify areas for improvement. Complaints Management: Handle customer complaints effectively, ensuring timely resolution and maintaining customer satisfaction. Upstream Reporting: Provide regular reports to directors on service performance, team activities, and any issues that … to PerkBox discounts and Wellness app. Annual Flu jabs. The Person Experience: Minimum of 3 years' experience in a technical support or IT management role, preferably in a Managed Service Provider (MSP) environment. Leadership Skills: Demonstrated ability to lead and manage a team effectively, with excellent mentoring and communication skills. Performance Management: Experience in conducting performance reviews and maintaining More ❯

Service Management Specialist - JSM Rate: 580 a day Duration: Initially 6 months Location: Corsham - full time on site Clearance: SC Clearance Required You will join a global IT Consltancy who are delivering Digital Transformation to the MoD. They are seeking a Service Management Resource who will be responsible for the configuration, optimisation, and administration of Jira Service Management (JSM), Jira Software (JSW), and Confluence to support IT Service Management (ITSM), Agile delivery, and operational excellence. This role ensures workflows, automations, and integrations are aligned with organisational processes and governance standards, enabling efficient service delivery, incident response, and knowledge management. Key Duties and Responsibilities Design, build, and maintain JSM workflows, including request, incident … Attribute-based automation and relationships Implement and manage webhooks to integrate JSM with third-party systems and internal platforms. Develop reports and dashboards to track SLAs, performance metrics, and service trends. Administer Crowd/Access for user management, roles, and permission schemes across the Atlassian suite. Jira Software (JSW) Create and configure Jira projects, including permission schemes, issue types More ❯

Service Management Specialist - JSM Rate: £580 a day Duration: Initially 6 months Location: Corsham - full time on site Clearance: SC Clearance Required You will join a global IT Consltancy who are delivering Digital Transformation to the MoD. They are seeking a Service Management Resource who will be responsible for the configuration, optimisation, and administration of Jira Service Management (JSM), Jira Software (JSW), and Confluence to support IT Service Management (ITSM), Agile delivery, and operational excellence. This role ensures workflows, automations, and integrations are aligned with organisational processes and governance standards, enabling efficient service delivery, incident response, and knowledge management. Key Duties and Responsibilities Design, build, and maintain JSM workflows, including request, incident … Attribute-based automation and relationships Implement and manage webhooks to integrate JSM with third-party systems and internal platforms. Develop reports and dashboards to track SLAs, performance metrics, and service trends. Administer Crowd/Access for user management, roles, and permission schemes across the Atlassian suite. Jira Software (JSW) Create and configure Jira projects, including permission schemes, issue types More ❯

Curious about your next adventure? You might have just found it. We're looking for an experienced Incident Manager to join our multi-disciplinary team to run major IT service incidents and restore our services to our customers and colleagues as soon as possible. You will have a passion for IT Service delivery and be able to … think on your feet, absorb information quickly and make decisions in a fast changing, sometimes high-pressure environment. This role requires the person to lead major service incidents to successful full-service recovery, record and monitor the progress towards a resolution for all incidents and potential subsequent problems and work towards continual service improvement through trend analysis … and active engagement with technical resolver teams. What you'll be doing Actively lead major service Incidents to ensure effective and timely service restoration through the Major Incident Management process, working with technical resolver teams and Service Managers to agree the appropriate actions to protect and restore service Provide timely updates to IT and business stakeholders More ❯

The Customer Service Manager will oversee daily operations within the customer service department, ensuring excellent service delivery and satisfaction. This role is perfect for someone with a proven track record in managing customer service teams in the business services industry. Client Details This organisation is a well-established, medium-sized player in the business services … sector. Known for its commitment to professional excellence, it offers a structured and supportive working environment for its employees. Description Manage and lead the customer service team, setting clear goals and objectives. Develop and implement strategies to improve customer satisfaction and retention. Monitor and report on team performance using key metrics. Handle escalated customer issues with professionalism and efficiency. … Collaborate with other departments to ensure seamless service delivery. Maintain up-to-date knowledge of industry trends and best practices. Oversee training and development programmes for team members. Ensure compliance with company policies and procedures. Profile Proven experience in managing customer service teams within the business services industry. Strong leadership and organisational skills. Excellent problem-solving abilities and More ❯

JIRA Workflow SME - Service Management Rate: 580 a day Duration: Initially 6 months Location: Corsham - full time on site Clearance: SC Clearance Required You will join a global IT Consltancy who are delivering Digital Transformation to the MoD. They are seeking a Service Management Resource who will be responsible for the configuration, optimisation, and administration of Jira Service Management (JSM), Jira Software (JSW), and Confluence to support IT Service Management (ITSM), Agile delivery, and operational excellence. This role ensures workflows, automations, and integrations are aligned with organisational processes and governance standards, enabling efficient service delivery, incident response, and knowledge management. Key Duties and Responsibilities Design, build, and maintain JSM workflows, including request, incident … Attribute-based automation and relationships Implement and manage webhooks to integrate JSM with third-party systems and internal platforms. Develop reports and dashboards to track SLAs, performance metrics, and service trends. Administer Crowd/Access for user management, roles, and permission schemes across the Atlassian suite. Jira Software (JSW) Create and configure Jira projects, including permission schemes, issue types More ❯

JIRA Workflow SME - Service Management Rate: £580 a day Duration: Initially 6 months Location: Corsham - full time on site Clearance: SC Clearance Required You will join a global IT Consltancy who are delivering Digital Transformation to the MoD. They are seeking a Service Management Resource who will be responsible for the configuration, optimisation, and administration of Jira Service Management (JSM), Jira Software (JSW), and Confluence to support IT Service Management (ITSM), Agile delivery, and operational excellence. This role ensures workflows, automations, and integrations are aligned with organisational processes and governance standards, enabling efficient service delivery, incident response, and knowledge management. Key Duties and Responsibilities Design, build, and maintain JSM workflows, including request, incident … Attribute-based automation and relationships Implement and manage webhooks to integrate JSM with third-party systems and internal platforms. Develop reports and dashboards to track SLAs, performance metrics, and service trends. Administer Crowd/Access for user management, roles, and permission schemes across the Atlassian suite. Jira Software (JSW) Create and configure Jira projects, including permission schemes, issue types More ❯

IT Service Desk Advisor A place to drive change Location: Peterborough, Onsite Salary: £30,216 per annum Contract Type: Permanent Hours: 35 hours per week, Monday Friday between 8am and 6pm. Were on a journey of transformation. Were finding new ways to achieve our purpose of providing families with affordable, sustainable and safe homes. Were innovating for our customers … time to join us and shape our future. About the role Looking for a role where your people skills and tech know-how make a real impact? Join our Service Delivery team as a IT Service Desk Advisor, where youll be the first point of contact for colleagues across the organisation - helping them work smarter and more … confidently with IT. This is a 360 service role, supporting colleagues throughout their journey - from onboarding to offboarding - ensuring every interaction with IT is smooth, respectful, and effective. In this role, youll: Manage service desk calls from start to finish, keeping users informed and resolving issues within agreed timeframes. Provide 1st and 2nd line support, using a modern More ❯

IT Service Desk Advisor A place to drive change Location: Peterborough, Onsite Salary: £30,216 per annum Contract Type: Permanent Hours: 35 hours per week, Monday – Friday between 8am and 6pm. We’re on a journey of transformation. We’re finding new ways to achieve our purpose of providing families with affordable, sustainable and safe homes. We’re innovating … time to join us and shape our future. About the role Looking for a role where your people skills and tech know-how make a real impact? Join our Service Delivery team as a IT Service Desk Advisor, where you’ll be the first point of contact for colleagues across the organisation - helping them work smarter and … more confidently with IT. This is a 360° service role, supporting colleagues throughout their journey - from onboarding to offboarding - ensuring every interaction with IT is smooth, respectful, and effective. In this role, you’ll: · Manage service desk calls from start to finish, keeping users informed and resolving issues within agreed timeframes. · Provide 1st and 2nd line support, using More ❯

As COO for our IT services organisation, you will lead and scale the operational engine of the company. You will translate strategy into execution, ensure consistent and efficient delivery of client-facing services, build operational resilience, drive process excellence, and manage cross-functional operations (delivery, support, engineering, infrastructure, vendor management) ensuring excellence in service, profitability, and growth. … leadership to define strategic initiatives and translate them into operational plans. - Prioritise operational projects and investments aligned with business goals. - Monitor progress, adjust course, and ensure accountability across functions. Service Delivery & Operations - Oversee all client delivery activities: project delivery, managed services, support, implementation, field services. - Implement KPIs, SLAs, metrics, dashboards to monitor performance, quality, utilization, margins. … Drive continuous improvement, standardisation of delivery methodologies, best practices, automation. - Ensure operational scalability to support growth. Engineering/Technical/Infrastructure - Coordinate with CTO/Head of Engineering to align development, infrastructure, architecture, tools with operational needs. - Lead capacity planning, infrastructure performance, reliability, disaster recovery, security operations. - Ensure technical debt is managed, rigour in change control, release management. Client More ❯