226 to 250 of 741 Service Delivery Jobs in England

Description: Our client is seeking a Service Desk Analyst to act as the first point of contact for all IT support across the organisation, based in Ipswich offering Hybird. This role is focused on delivering a professional, customer-focused service, ensuring incidents and service requests are resolved … efficiently while maintaining high service standards and contributing to continuous improvement. Service Delivery & Support Act as the first point of contact for all IT incidents and service requests via phone, email, and ticketing system. Log, categorise, and prioritise tickets in line with agreed SLAs. Provide first ...

function into a modern, high‐performing technology operation. You will take ownership of a complex enterprise estate and play a central role in improving service delivery, strengthening operational maturity, and supporting a wider digital transformation roadmap. Working closely with senior leadership, you ll have the autonomy, backing … incident management, and improved vendor accountability, while coaching and developing the existing team to move from a reactive support culture to a more proactive service‐led approach. As stability improves, you ll play a key role in delivering priority areas of the wider digital transformation programme, supporting cloud migration ...

strategic account plans tailored to each client's business objectives and needs Serve as the primary point of contact for assigned accounts, ensuring exceptional service delivery and client satisfaction Conduct regular business reviews with key stakeholders to assess performance, address concerns, and identify growth opportunities Negotiate contracts … pricing agreements while maintaining profitability and client relationships Collaborate with internal teams including sales, product, and customer success to ensure seamless service delivery and client onboarding Maintain accurate and up-to-date account information in the CRM system, including pipeline management and sales forecasting Identify market trends ...

strategic account plans tailored to each client's business objectives and needs Serve as the primary point of contact for assigned accounts, ensuring exceptional service delivery and client satisfaction Conduct regular business reviews with key stakeholders to assess performance, address concerns, and identify growth opportunities Negotiate contracts … pricing agreements while maintaining profitability and client relationships Collaborate with internal teams including sales, product, and customer success to ensure seamless service delivery and client onboarding Maintain accurate and up-to-date account information in the CRM system, including pipeline management and sales forecasting Identify market trends ...

strategic account plans tailored to each client's business objectives and needs Serve as the primary point of contact for assigned accounts, ensuring exceptional service delivery and client satisfaction Conduct regular business reviews with key stakeholders to assess performance, address concerns, and identify growth opportunities Negotiate contracts … pricing agreements while maintaining profitability and client relationships Collaborate with internal teams including sales, product, and customer success to ensure seamless service delivery and client onboarding Maintain accurate and up-to-date account information in the CRM system, including pipeline management and sales forecasting Identify market trends ...

services, with a particular emphasis on full end-to-end data migration and transformation projects. You will be responsible for ensuring leadership continuity and service delivery as we move into a new phase of growth, providing specialised expertise in complex data mapping activities. Responsibilities Key Responsibilities Data Migration … supporting end-to-end data migration tasks for our growing client base. Transformation & Mapping: Executing complex data mapping activities to ensure seamless data transitions. Service Delivery: Maintaining high standards of technical output to support the future growth of the business. Collaboration: Working closely with the Senior Data Consultant ...

homes across the city. This is a key role combining data analysis, business analysis and systems thinking, helping transform how data drives decision-making, service delivery and investment planning. You will work across business and technical teams to turn complex datasets into clear, actionable insights, improving housing services … Support asset lifecycle planning and investment programmes using data-led insights Develop dashboards, reports, heatmaps and performance metrics Enable predictive maintenance and risk-based service delivery models Work closely with Housing, IT and stakeholders to improve systems and data usage Support digital and transformation programmes across the directorate ...

Technology – Education Management Location – UK Business Unit – ORC Compensation – Competitive (including bonus) Overview The Education Manager is responsible for leading the design, development, and delivery of end-to-end training and capability-building services for the Electronic Staff Record (ESR) system. The role ensures that users, payroll teams … trained to maximize system adoption, operational efficiency, and compliance. Responsibilities Training Strategy & Governance Define and execute the ESR training strategy aligned with objectives and service transition plans Establish training governance, standards, and quality assurance processes Ensure compliance with regulatory, audit, and data protection requirements Develop training KPIs, reporting metrics ...

000k + Benefits I’m supporting a growing cybersecurity business that is looking to hire a Technical Customer Success Manager to support the delivery, performance, and ongoing improvement of its managed security services. This role would suit someone who has come from a technical Senior Security Engineer/Analyst … side of managed security services (this is not a hands-on SOC role). The focus is on working closely with clients, understanding their service, translating technical information clearly, identifying risks, and making sure the service is delivering real value. The role will involve: Acting as a technical ...

Networks, Managed Wi-Fi/LAN Infrastructure, Broadband/Leased Lines, Network Security, PCI Consultancy, and structured cabling. Job Summary The Service Desk Manager will lead and manage the 1st Line Support Team, ensuring the effective and efficient delivery of IT support services to internal and external stakeholders. … role involves overseeing service desk operations, maintaining service levels, and driving continuous improvement within the support function. The successful candidate will work within ITIL best practices, ensuring compliance, performance monitoring, and customer satisfaction across all service delivery activities. Key Accountabilities Lead and support the 1st Line ...

transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed … services. Overview Methods is looking for an experienced Technical Architect with a strong Java and Spring Boot background to support customer-specific delivery workstreams and wider digital transformation projects. The role requires hands-on architecture experience across modern service design, integration, cloud-hosted platforms and delivery governance. ...

experiences that make a measurable difference for students, staff, partners and the wider communities DMU serves. We are looking for a resilient, credible and delivery-focused Associate Director of Digital Product Strategy to turn significant digital ambition into a clear, prioritised and achievable programme of work. Working with capable … more mature product-led model that improves services for students, staff and the wider university. You will be responsible for: Creating a clear delivery roadmap , prioritising products, services and improvements, sequencing activity realistically, and ensuring the team delivers what it promises. Leading and shaping the team by providing resilient ...

Public Sector & Defence (PS&D) Industry in the UK&I. It spans the full solution lifecycle, from pre-sales and bid support to delivery, transformation and service operations and will be critical in delivering the Industry growth target. What you’ll do within your Industry Provide strategic technical … Industry, working closely with the PS&D CEPs, Cluster/Account CTO(s), Account Sales Executives, wider Sales and Growth Teams, Client Delivery Teams, Marketing and Communications and Partners & Vendors Develop PS&D Industry specific technology strategies and roadmaps in conjunction with the CEPs and Sales teams Work with ...

Field Service and Support Technician Bromsgrove £29,000 - £33,000 + Learning & Development Bonus + Holiday + Training + Pension + Benefits Are you a hands-on IT professional looking for a varied field-based role where you can combine technical problem-solving with customer-facing support across multiple … environments? This is a mixed Field Service and Technical Service Desk role, installing, maintaining, repairing and testing ICT systems while also supporting users remotely with day-to-day technical queries. You will work across customer sites and from the service desk, diagnosing faults, advising users and delivering ...

endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD‐WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL‐based service management, automating operational tasks, and optimising service delivery. IT Operations & Service Continuity: Ability … with a strong focus on business continuity and disaster recovery. Supplier & Vendor Management: Experience managing third‐party IT vendors, MSPs, and SaaS providers, ensuring service levels, performance, and cost‐effectiveness. Project Leadership & Change Management: Ability to lead technology projects, system upgrades, and platform migrations, ensuring smooth execution and minimal ...

high-security, fast-paced public-sector setting, the role requires delivering expert 2nd/3rd line technical support while also contributing to long-term service transformation, infrastructure modernisation, and operational automation initiatives. You will work at the centre of enterprise identity and access management, ensuring stability, security, and performance … skills, deep protocol-level understanding, and the ability to diagnose complex issues across interconnected systems and multi-layered identity architectures. In addition to BAU service delivery, the Active Directory Specialist contributes significantly to project work, including design and installation of new systems, obsolescence remediation, configuration enhancements, and security ...

Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team click apply for full job details ...

purpose/summary The Cyber Security Process Alignment & Supplier Onboarding Consultant operates within the Operational Integrator (OI) function to support the onboarding of new service providers into a multi-supplier (SIAM) environment within a Defence programme. The role focuses on translating established security processes, policies, and governance into structured … outputs Ensure suppliers understand: Evidence requirements Assurance expectations Audit and governance processes Provide confidence that suppliers can demonstrate compliance from Day 1 of service commencement Governance & Communication Support onboarding for multiple Service Commencement Dates, working across: Incoming suppliers Incumbent suppliers (handover) Client stakeholders Transition teams Ensure security expectations ...

Vendor & Service Performance Manager London | Hybrid Working Technology services don't fail because of one team. They succeed when everything works together. We're partnering with a global insurance broker to find an IT Vendor & Service Performance Manager who will sit at the heart of technology operations, owning … service performance across internal teams, strategic suppliers and business-critical platforms. This isn't a traditional infrastructure management role. It's an opportunity to become the single point of accountability for technology service outcomes, influencing senior stakeholders, driving supplier performance and ensuring technology delivers measurable value ...

Vendor & Service Performance Manager London | Hybrid Working Technology services don't fail because of one team. They succeed when everything works together. We're partnering with a global insurance broker to find an IT Vendor & Service Performance Manager who will sit at the heart of technology operations, owning … service performance across internal teams, strategic suppliers and business-critical platforms. This isn't a traditional infrastructure management role. It's an opportunity to become the single point of accountability for technology service outcomes, influencing senior stakeholders, driving supplier performance and ensuring technology delivers measurable value ...

Competitive benefits including private medical insurance, up to 30 days annual leave, and professional development support Join a company built on personal care, quality delivery, and positive team culture Our client is a leading commercial security systems organisation with a strong UK and global presence. They're looking … company that values both technical excellence and genuine team relationships. Position Overview You'll take the helm of engineering operations, overseeing project installations, service and maintenance delivery across a diverse portfolio. Your role is pivotal in ensuring projects complete on time and within budget whilst maintaining the highest ...

Join Our Client Cheshire Police's Team as an IT Service Desk Agent! Are you passionate about technology and dedicated to providing exceptional customer service? Our client, Cheshire Police are seeking enthusiastic individuals to fill the role of IT Service Desk Agent in Winsford. This temporary position … offers an hourly rate of £13.44, and we want YOU to be part of their dynamic team! Role Overview : As an IT Service Desk Agent, you will be the first point of contact for our customers, delivering top-notch support for the Force's IT systems. Your mission ...

Field Service Technician - Audio Visual Systems Location : Oxford + surrounding area Salary: £30,000 - £35,000 per annum (DOE)/Company vehicle + fuel card provided About the Role We're seeking an experienced Field Service Technician to join our growing service team, supporting a wide range … operating at their full potential. This is a hands-on position ideal for someone with strong technical knowledge and a passion for delivering outstanding service in dynamic environments such as retail, hospitality, and corporate spaces. What You'll Be Doing Responding to AV service calls within agreed SLAs ...

Service Management Specialist (Contract) Location: London, UK (Hybrid - 2 days per week in office) Duration: 6 Months (Approx. 24 weeks) Start Date: Mid-June 2026 Hours: 40 hours/week Role Overview We are seeking an expert-level IT Service Management (ITSM) Specialist for a 6-month contract. … this role, you will oversee and enhance operational service delivery across multiple technology support functions. You will act as the key liaison between internal stakeholders, the global service desk, and external vendors to ensure high-quality service alignment with business needs. Key Responsibilities Performance & KPI Management ...

most complex and secure Data and Voice networks across the Public Sector and Mobile Network Operator markets. We are currently a key delivery partner in more than 15 major UK network deployments, supporting seamless communication for millions of users across businesses, the public sector, and local communities. Our Public … services for organisations such as the NHS and Emergency Services, including supporting the transition of NHS sites to a new, dedicated health network. Our Service Provider team, are trusted delivery partners in Vodafone’s Radio Network Transformation Programme, helping to shape the future of mobile connectivity ...