226 to 250 of 1,440 Service Delivery Jobs in England

Building Safety Service Delivery Manager Based in Portishead with agile working Salary £64,422 per annum Permanent 37 hours per week We create great places and communities to live that our customers are proud to call home. Its an exciting time to be joining us. We own or More ❯

you to guide technical strategy while effectively supporting sales engagements. Lead effectively in building and directing high-performing teams in consulting environments, ensuring quality delivery while maintaining commercial focus. Your technical depth and business acumen allow you to identify strategic opportunities and translate complex cloud solutions into tangible client … services to help businesses optimize and modernize their IT operations using modern and forward-thinking technology solutions. Their work culture emphasizes collaboration, innovation, and delivery of value to clients in a fast-paced and dynamic environment where you can take ownership of projects and work as part of a … supportive team. KEY RESPONSIBILITIES Serve as technical authority across stakeholders and customers, providing expert guidance to ensure successful outcomes Drive delivery excellence in managed services operations according to defined best practices and quality requirements Provide subject matter expertise during sales cycles for cloud-managed services opportunities Collaborate with leadership More ❯

you to guide technical strategy while effectively supporting sales engagements. Lead effectively in building and directing high-performing teams in consulting environments, ensuring quality delivery while maintaining commercial focus. Your technical depth and business acumen allow you to identify strategic opportunities and translate complex cloud solutions into tangible client … services to help businesses optimize and modernize their IT operations using modern and forward-thinking technology solutions. Their work culture emphasizes collaboration, innovation, and delivery of value to clients in a fast-paced and dynamic environment where you can take ownership of projects and work as part of a … supportive team. KEY RESPONSIBILITIES Serve as technical authority across stakeholders and customers, providing expert guidance to ensure successful outcomes Drive delivery excellence in managed services operations according to defined best practices and quality requirements Provide subject matter expertise during sales cycles for cloud-managed services opportunities Collaborate with leadership More ❯

leaders. Build and maintain strong relationships with ServiceNow leadership and strategic partners for seamless collaboration. Collaborate with key business functions (e.g. HR, IT, customer service) to customize ServiceNow solutions for their specific needs. Stay up to date on market trends and ensure ServiceNow offerings are aligned with evolving business … needs. Skillset Master's or Bachelor's degree in Information Technology or similar. Extensive knowledge of ITSM, ITOM, CSM, HRSD, Employee Service Center, Case & Knowledge Management and Performance Analytics. Proficient in system integration, data migration, automation, scripting and ServiceNow customization. Understanding of HR processes, employee engagement strategies and workflow … design. Skilled in mapping customer journeys, improving service delivery and boosting customer satisfaction. Experienced in demonstrating the value of ServiceNow and advising clients on strategic implementation. Strong problem-solving abilities, with a knack for assessing business needs and proposing effective solutions. Proven experience in driving adoption of new More ❯

Life on the team In short we drive the delivery of high-quality services and customer satisfaction. Our Delivery Leadership team is the central point of contact into Group Delivery for Customers and Service Management. We are responsible to consistently deliver high quality competitive Group Delivery … are looking for someone to be based out of our customers site 5 days a week in Manchester. What youll do As a Customer Delivery Manager (In-life) you will be responsible for the delivery of services to one or more Computacenter customers. This may be part of … a team of Customer Delivery Managers on a larger account, or you may take responsibility for the full scope of services on a smaller engagement or set of accounts. Within your area of responsibility, you will contribute to an effective governance model to manage the teams and partners who More ❯

Partner of the Year for a number of years. About the Role: Reporting to the Lead PS Engineer, we are looking for a professional service engineer, with a demonstrable understanding of contact centre technology preferably GenesysCloud. The successful candidate will be responsible for: Onboarding new customers and completing 'in … life' service enhancements for existing customers. Leading customer requirement discovery, consulting on best practice and innovating solutions to meet customer needs. Documenting requirements into an approved delivery specification. Configuring GenesysCloud and associated systems, including integrating with third party platforms where necessary. Supporting operational readiness by training the customer … s trainer, supporting UAT and defining the go-live strategy. Documenting and briefing the service delivery team. Early go-live support and the transition to Kerv Experience's Service Delivery team. You will be working as part of a broader team supported by a project manager More ❯

that maximize platform capabilities and deliver value at scale across the enterprise. As a Senior Solutions Architect - ServiceNow , you will lead the design and delivery of ServiceNow solutions that enhance the Associate experience, streamline service delivery, and drive digital transformation initiatives. You will act as a trusted … . Experience with Now Assist AI, Virtual Agent, and Next Experience frameworks. What would be your key responsibilities? Act as a trusted advisor to service line leaders, demonstrating how ServiceNow's capabilities simplify processes, enhance the Associate experience, and align with enterprise goals. Own and refine the product roadmap … alignment with strategic business initiatives and advocating for a streamlined, scalable approach. Design and deliver cross-functional ServiceNow solutions that integrate seamlessly into enterprise service models, optimizing user journeys and workflows across modules like ITSM, HRSD, CSM, and Procurement. Partner with UX and digital teams to ensure ServiceNow products More ❯

that maximize platform capabilities and deliver value at scale across the enterprise. As a Senior Solutions Architect - ServiceNow , you will lead the design and delivery of ServiceNow solutions that enhance the Associate experience, streamline service delivery, and drive digital transformation initiatives. You will act as a trusted … . Experience with Now Assist AI, Virtual Agent, and Next Experience frameworks. What would be your key responsibilities? Act as a trusted advisor to service line leaders, demonstrating how ServiceNow's capabilities simplify processes, enhance the Associate experience, and align with enterprise goals. Own and refine the product roadmap … alignment with strategic business initiatives and advocating for a streamlined, scalable approach. Design and deliver cross-functional ServiceNow solutions that integrate seamlessly into enterprise service models, optimizing user journeys and workflows across modules like ITSM, HRSD, CSM, and Procurement. Partner with UX and digital teams to ensure ServiceNow products More ❯

that maximize platform capabilities and deliver value at scale across the enterprise. As a Senior Solutions Architect - ServiceNow , you will lead the design and delivery of ServiceNow solutions that enhance the Associate experience, streamline service delivery, and drive digital transformation initiatives. You will act as a trusted … . Experience with Now Assist AI, Virtual Agent, and Next Experience frameworks. What would be your key responsibilities? Act as a trusted advisor to service line leaders, demonstrating how ServiceNow's capabilities simplify processes, enhance the Associate experience, and align with enterprise goals. Own and refine the product roadmap … alignment with strategic business initiatives and advocating for a streamlined, scalable approach. Design and deliver cross-functional ServiceNow solutions that integrate seamlessly into enterprise service models, optimizing user journeys and workflows across modules like ITSM, HRSD, CSM, and Procurement. Partner with UX and digital teams to ensure ServiceNow products More ❯

Ultimate Passion: Infuse passion into every action! Job Overview: The ideal candidate will be responsible for onboarding, managing and nurturing client relationships, ensuring excellent service delivery and retention across a portfolio of accounts. The CSM will collaborate closely with internal teams, resolve client issues, and develop strategic plans … to meet client needs while maximising product/service adoption. Strong communication skills, a problem-solving mindset, and an ability to manage time and resources effectively are essential for success in this role. Key Responsibilities: Client Relationship Management: Build and maintain strong, long-lasting client relationships by serving as … for improvement. Communication Skills: Serve as the liaison between clients and internal teams, ensuring clear, transparent, and timely communication. Proactively share relevant product/service updates and industry insights to clients. Communicate complex technical information in an easy-to-understand way for clients, ensuring alignment on objectives. Client Retention More ❯

scalability, as well as supporting the partner to create new services to maximize cloud spend by its customers. Supporting MSP's is a new service for Apptio, and as such the successful candidate will also take on the responsibility of defining the day-to-day activities, processes and KPIs … required to deliver this service by future Cloud MSP TAMs. The individual will define the operating model, health metrics and success criteria required to ensure partners are receiving the right level of service to be successful and grow their business using the Apptio MSP solution. Required education None … Preferred education Bachelor's Degree Required technical and professional expertise Primary Responsibilities Define the MSP service and operating model including key metric such as customer health. Develop any artifacts and best practices required to support Partners to successfully leverage the Apptio solution to grow their business. Primary technical resource More ❯

our brightest when we're all together. Our Club, our teams, our community. The Role: Reporting to the Head of Operational IT , the IT Service Desk Manager is responsible for ensuring first-class IT service delivery across the club, leading a team of IT Service Desk … Engineers, and ensuring that all technology services run reliably and efficiently. The successful candidate will be service-minded , focusing on delivering excellence to employees at all levels of the organization. They will be based at the Club's head office at Lilywhite House but will also support operations at … a strong leader with exceptional problem-solving, organizational, and stakeholder management skills , with a focus on continuous improvement, efficiency, and automation. About You: IT Service Desk & Support Lead and manage the IT Service Desk team , ensuring high-quality technical support and a strong service culture. Oversee incident More ❯

processes, ensuring issues are identified and resolved swiftly. Be the Escalation Point:Act as an escalation point for clients, providing support to the Littlefish Service Delivery Manager and ensuring issues are handled effectively and in line with SLA expectations. Proactive Problem Management:Use data analysis to identify potential … and implement proactive measures to mitigate risks. Create Insightful Reports:Produce management information and regular reports, analysing SLA performance, KPIs, and trends to drive service quality improvements. Collaborate Across Functions:Work alongside Incident Management, Change Enablement, and Continual Improvement teams to ensure seamless service delivery. Stay Ahead of … Industry Trends:Keep up with industry best practices, bringing new ideas and processes to enhance our service delivery and client satisfaction. Your main duties will include: Leading and managing Problem Managers, ensuring smooth day-to-day operations and process adherence. Deputising for the Problem and Major Incident Management More ❯

the systems generally 8-12 FTE Roadmap for technical application upgrades and re-platforming Contribute to SOX, Audit and Internal Controls as required. Continuous Service Improvement Planning. Manage tasks to demanding deadlines in a fast moving environment. Manage on-boarding of Applications ensuring process and documentation are present. Manage … Changes into the UAT and production environments Analyses user trends, issues and requests related to Business Applications and makes appropriate recommendations as part of service improvement plans. Prioritise workload with the BRDs and business stakeholders, and communicate effectively with customers to manage their expectations and provide clear status updates. … at a level appropriate to the position, that appropriate measures are in place to ensure this compliance To implement a continuous improvement approach to service delivery Comply with all applicable legal and regulatory requirements and ensure, at a level appropriate to the position, that appropriate measures are in More ❯

the systems generally 8-12 FTE Roadmap for technical application upgrades and re-platforming Contribute to SOX, Audit and Internal Controls as required. Continuous Service Improvement Planning. Manage tasks to demanding deadlines in a fast moving environment. Manage on-boarding of Applications ensuring process and documentation are present. Manage … Changes into the UAT and production environments Analyses user trends, issues and requests related to Business Applications and makes appropriate recommendations as part of service improvement plans. Prioritise workload with the BRDs and business stakeholders, and communicate effectively with customers to manage their expectations and provide clear status updates. … at a level appropriate to the position, that appropriate measures are in place to ensure this compliance To implement a continuous improvement approach to service delivery Comply with all applicable legal and regulatory requirements and ensure, at a level appropriate to the position, that appropriate measures are in More ❯

peripherals. Perform imaging, configuration, and deployment using SCCM, Intune, and endpoint management tools. Manage installations, patching, and application rollouts in line with ITIL and service delivery standards. Own and resolve IT incidents end-to-end, meeting agreed SLAs and KPIs. Maintain and enhance IT documentation, operational runbooks, and … standard procedures. Act as a deputy to the IT Team Lead, supporting project delivery, team mentoring, and technical escalations. Contribute to ongoing improvements in user support, automation, and service delivery initiatives. What You’ll Bring Proven experience in onsite deskside support for senior stakeholders in legal/ More ❯

peripherals. Perform imaging, configuration, and deployment using SCCM, Intune, and endpoint management tools. Manage installations, patching, and application rollouts in line with ITIL and service delivery standards. Own and resolve IT incidents end-to-end, meeting agreed SLAs and KPIs. Maintain and enhance IT documentation, operational runbooks, and … standard procedures. Act as a deputy to the IT Team Lead, supporting project delivery, team mentoring, and technical escalations. Contribute to ongoing improvements in user support, automation, and service delivery initiatives. What You’ll Bring Proven experience in onsite deskside support for senior stakeholders in legal/ More ❯

unique opportunity to join a thriving retail brand as they invest into their core functions, and are seeking to hire for an experienced IT Service Manager to join their Lincoln team. You will own all key areas of the IT Service function, taking responsibility for service transition … and the best quality in delivery of world-class IT services. Client Details Michael Page are proud to be partnered with a national Retail brand as they continue to expand organically having grown into a significant player within their space. With a rich history stretching back over 150 years … build a career, and grow professionally within an environment that is collaborative, people-focused and meritocratic. Description As the successful candidate for the IT Service Manager position, you will be a critical part in the delivery of market-leading technology services across the organisation. You will ensure SLAs More ❯

the project team Triage help requests and raise 'marginal' requests with team members to determine LPM position on task involvement Identify opportunities for new service delivery and support analysis, and design workshops Collate information for project updates and adapt report templates for new projects Support scope clarification and … drives differentiation, an enhanced user experience and profit enablement on client work. Collaborating closely with the other fee-earning professional units-the Intellectual Property Service Unit, Global eDiscovery and Data Advisory, and Alternative Legal Services-as part of the Reinvent Initiative, to best meet client needs, profitably, and at … to-day planning, execution, and tracking of fee-earning legal work as the Firm keeps pace with evolving client expectations regarding the multi-disciplinary delivery of legal services. You will report to: LPM, EMEA Team Your direct reports, if any: N/A Key relationships: Associate Directors, LPM for More ❯

Job Title: IT Service Manager (Change, Release & Transition) Location: Euston – 2-3 days a week onsite Duration: 6+ Months Energy Client experience required About the Company Elexon plays a key role in the UK's wholesale electricity market. As the administrator of the Balancing and Settlement Code (BSC), Elexon … expertise, Elexon operates as a not-for-profit, purpose-driven organization at the heart of the energy sector. Role Overview As the Change, Release & Service Transition Manager, you will lead the change and release processes across Elexon’s IT environment and ensure smooth service transitions into production. You … across teams and vendors to maintain high-quality, controlled, and risk-assessed change management. Key Responsibilities Develop and manage Change Management, Release Management, and Service Transition processes. Lead CAB meetings, oversee change reviews, approvals, and implement robust back-out plans. Maintain release calendars and coordinate with dev/test More ❯

Job Title: IT Service Manager (Change, Release & Transition) Location: Euston – 2-3 days a week onsite Duration: 6+ Months Energy Client experience required About the Company Elexon plays a key role in the UK's wholesale electricity market. As the administrator of the Balancing and Settlement Code (BSC), Elexon … expertise, Elexon operates as a not-for-profit, purpose-driven organization at the heart of the energy sector. Role Overview As the Change, Release & Service Transition Manager, you will lead the change and release processes across Elexon’s IT environment and ensure smooth service transitions into production. You … across teams and vendors to maintain high-quality, controlled, and risk-assessed change management. Key Responsibilities Develop and manage Change Management, Release Management, and Service Transition processes. Lead CAB meetings, oversee change reviews, approvals, and implement robust back-out plans. Maintain release calendars and coordinate with dev/test More ❯

Job Title: IT Service Manager (Change, Release & Transition) Location: Euston – 2-3 days a week onsite Duration: 6+ Months Energy Client experience required About the Company Elexon plays a key role in the UK's wholesale electricity market. As the administrator of the Balancing and Settlement Code (BSC), Elexon … expertise, Elexon operates as a not-for-profit, purpose-driven organization at the heart of the energy sector. Role Overview As the Change, Release & Service Transition Manager, you will lead the change and release processes across Elexon’s IT environment and ensure smooth service transitions into production. You … across teams and vendors to maintain high-quality, controlled, and risk-assessed change management. Key Responsibilities Develop and manage Change Management, Release Management, and Service Transition processes. Lead CAB meetings, oversee change reviews, approvals, and implement robust back-out plans. Maintain release calendars and coordinate with dev/test More ❯

Job Title: IT Service Manager (Change, Release & Transition) Location: Euston – 2-3 days a week onsite Duration: 6+ Months Energy Client experience required About the Company Elexon plays a key role in the UK's wholesale electricity market. As the administrator of the Balancing and Settlement Code (BSC), Elexon … expertise, Elexon operates as a not-for-profit, purpose-driven organization at the heart of the energy sector. Role Overview As the Change, Release & Service Transition Manager, you will lead the change and release processes across Elexon’s IT environment and ensure smooth service transitions into production. You … across teams and vendors to maintain high-quality, controlled, and risk-assessed change management. Key Responsibilities Develop and manage Change Management, Release Management, and Service Transition processes. Lead CAB meetings, oversee change reviews, approvals, and implement robust back-out plans. Maintain release calendars and coordinate with dev/test More ❯

Service Desk Manager - Manchester My Client is looking for an experienced Service Desk Manager to lead their 24/7 support team. In this role, you will ensure excellent service delivery, manage escalations, and support continuous improvement, helping to maintain a high standard of customer experience. … Key responsibilities: Lead and develop a high-performing Service Desk team Manage incidents, service requests, and major issues Monitor and drive performance against SLAs and KPIs Optimise use of service management tools such as ServiceNow Encourage collaboration and service improvement across teams About you: 35 years … of experience in IT support or service desk roles, with 12 years in a leadership role Proficient in service management tools (e.g. ServiceNow); ITIL knowledge is a plus Strong communication and leadership skills Committed to delivering exceptional customer service Competitive salary and bonus, plus a comprehensive benefits More ❯

will collaborate closely with the Deputy Head, Bursar, Digital Learning Lead, and Senior Management Team to drive the IT strategy and ensure an outstanding service delivery across the school community. About the Role As Director of IT, you will take ownership of the school’s IT strategy and … operations, ensuring technology effectively supports educational and business needs. You will oversee IT infrastructure, systems, service delivery, cybersecurity, and digital learning initiatives. Leading a dedicated IT team, you will manage budgets, drive innovation, and ensure a high level of service across the school. Key Responsibilities Develop and … implement the school’s IT and Digital Learning strategies. Manage IT infrastructure, systems, and service desk operations to ensure seamless service delivery. Ensure robust data security, GDPR compliance, and maintain the school’s IT risk register. Collaborate with the Safeguarding Team on filtering, monitoring, and online safety measures. More ❯