226 to 250 of 532 Service Delivery Jobs in England

About the role: Working with the Head of ICT and as part of a small, collaborative team, your primary responsibility is to support the delivery of the organisation's ICT support services. This role is predominantly 1st and 2nd line support, working hands-on and hands-off. It also … resolving complex issues.* Ensure the availability, performance, and security of the IT infrastructure.* Oversee/lead infrastructure projects from planning to execution, ensuring timely delivery and adherence to best practices, both in-house and with our MSP.* Monitor and manage system performance, identifying and resolving issues proactively.* Collaborate with ...

Join Police Digital Service as a ServiceNow Product Specialist Salary starting at £65,000 per annum The ServiceNow Product Specialist is responsible for the holistic management, optimisation, and continuous improvement of the ServiceNow platform operated by PDS on behalf of national policing. This role combines strategic product management with … hands-on operational expertise, ensuring the platform not only aligns with business objectives but is also robust, secure, and efficiently administered. About Police Digital Service To protect people from harm in our rapidly changing world, police services must not only keep up with technology and business changes but develop ...

Customer Service Administrator! Location: Staines, TW18 Employment Type: 6 month contract About the Role I am recruiting for a highly organised and detail-oriented Customer Service Administrator to join my client's team, providing essential administrative support and ensuring a seamless onboarding experience for their clients. … also collaborate with the wider Service Delivery team as required and play a key role in the accurate setup and configuration of their systems. This is a fantastic opportunity for someone who enjoys working in a fast-paced environment, has a passion for delivering excellent customer service ...

Services (MSP) Location: UK (Hybrid working available) Industry: Managed IT Services/Technology Salary: £50,000 + £30,000 OTE An award-winning Managed Service Provider (MSP) is looking for an Account Manager to join its growing client success team. Supporting a portfolio of established clients, you will … trusted advisor, ensuring strong relationships, high service satisfaction, and identifying opportunities for growth. This role is ideal for someone with B2B account management experience , ideally within the IT or MSP sector , who enjoys working closely with clients and helping them maximise the value of their technology solutions. The Role ...

support critical operations and a resource for advice on technical issues as required including supporting our two Emergency Operations Centres and Patient Transport Service Contact Centres Applicants must hold a OEM based technical qualification along with a minimum of 4 years working in an IT environment and knowledge … associated services (AES, Breeze, AMS, SM, SBC) You will be the escalation point for the junior team members, assisting the team with incidents and service requests. There will be opportunities to be involved with project work including Voice Recorder upgrade, SIP migration, Inbound Services and other digital first solutions ...

Configuration Analyst (CMDB) ITIL A key role within service operations, responsible for the build, accuracy, integrity, and ongoing maintenance of the Configuration Management Database (CMDB). Looking for an experienced candidate with experience of - • ITIL v4 Configuration Management and CMDB best practices. • Hands-on experience with at least … without authority. Ensuring all Configuration Items (CIs) and their relationships are properly identified, recorded, controlled, and kept up to date to support effective IT service delivery, impact assessment, change management, compliance, and operational stability. Working closely with engineering, cloud, and service management teams to ensure the CMDB ...

Email archiving Instant messaging Remote email access Microsoft Teams You will act as a key escalation point for messaging-related issues, contribute to new service delivery projects, and ensure messaging services operate efficiently and securely across the firm. Key Responsibilities Evaluating new messaging technologies to improve service levels and reduce costs Supporting delivery of new messaging services and enhancements Resolving messaging incidents in line with SLAs Acting as a technical escalation contact for Service Desk and IT teams Performing preventative maintenance Maintaining documentation and inventory records Ensuring compliance with IT policies and licensing agreements ...

relationship driven professional to join our UK IT Operations team. This is a unique opportunity to play a pivotal role in aligning technology delivery with business needs, ensuring our OpCos have clear visibility, open communication, and seamless support as we transform the industry together. Position: Business Relationship Manager Company … business needs into actionable insights for IT and Product teams Maintain tailored IT and product roadmaps for each OpCo, aligned to Odevos strategy Monitor delivery progress and ensure alignment with priorities and timelines Support change management and communication for IT initiatives Identify and escalate risks affecting OpCo satisfaction ...

Business Development Manager - Food Service South West Full-Time Salary: Up to 45,000 + Bonus + Company Benefits Are you a driven, commercially focused sales professional with a passion for food service? Do you thrive on winning new business and building strong, lasting customer relationships … want to hear from you. I currently have an exciting opportunity for an experienced Business Development Manager to join an award winning food service distributor working across South West England. The Role This is a predominantly new business role identifying, targeting and securing new food service customers across ...

responsible for the operational support and continuous improvement of the firm’s enterprise application environment, comprising centrally governed, firmwide systems that support legal service delivery, financial and matter management, document and information governance, client intake and risk compliance, knowledge and collaboration, talent operations, and enterprise reporting. The role … health and performance; initiate health checks and proactively remediate issues. Act as a Tier 2/3 escalation point for application-related incidents and service requests, focusing on root cause analysis and long-term remediation rather than first-contact resolution. Serve as an operational owner for assigned enterprise applications ...

Management Manager is responsible for ensuring that all changes to the IT environment are managed in a controlled and coordinated manner, minimising risks to service availability and quality. This includes planning, assessing, authorising, scheduling, and reviewing changes while collaborating with relevant stakeholders to maintain service stability and ensure … Change Performance Monitoring: Develop and track KPIs related to change success rate, failed changes, emergency changes, and change-related incidents. Stakeholder Engagement: Collaborate with service owners, IT operations, and external partners to ensure smooth execution of changes and alignment with service priorities. Continuous Improvement: Identify improvement opportunities ...

mediocrity would be catastrophic. And right now, it needs someone exceptional to own it. This Isn't Your Average Account Management Role Most Senior Service Account Manager positions are dressed-up delivery coordinator roles with a bit of client schmoozing on the side. This isn't that. This … happening Become part of their strategic thinking, not just respond to requests Running the Operation Like You Own It Full P&L accountability – manage delivery costs, protect margin, make tough commercial calls Monitor SLAs, drive performance, lead service reviews Coordinate with the Programme Manager to ensure projects land ...

Your role at a glance As the Critical Facilities Maintenance Shift Engineer, you will plan, manage and implement the delivery of Facilities Maintenance services to our Data Centers ensuring operational performance is always maintained to the highest possible standards. You will provide engineering services and guidance in general … rota. This is a full time site based role at our LON1 site in Dagenham. What we are looking for Providing a customer focused service and a high standard of planned preventative and reactive maintenance Proactively involved in the on-going technical evaluation of all plant and equipment, suggestion ...

standards relevant to modern EPR systems. Ability to analyse complex technical and operational problems and develop high-quality digital solutions. Desirable Experience with ITIL, service management or advanced agile frameworks. Knowledge of specialist or bespoke Trust systems and integration patterns. You will be: A proactive and solutions-focused leader. … ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues. We are committed to creating and maintaining a fair and supportive ...

Support Engineer Location: Southampton Salary: £30,000 £35,000 + Progression Opportunities The Opportunity Were working with a small but highly technical Managed Service Provider based in Southampton, known for delivering genuinely high-quality support and building long-term relationships with their clients. This isnt a KPI-heavy, ticket … customers to understand and resolve root causes, not just symptoms Supporting project work including migrations, upgrades, and infrastructure improvements Contributing to documentation and continuous service improvement What Theyre Looking For Previous experience in a 2nd Line IT Support role (ideally within an MSP environment) Strong Microsoft 365 and Windows ...

right in. What you'll be doing (with a strong cuppa nearby): Leading the IT Operations team to deliver top-notch service across systems, networks, and infrastructure. Managing both on-prem and cloud environments, including Microsoft 365, Exchange, SharePoint, and Azure. Overseeing backups, business continuity, and cyber security (including … professional services setting. Deep technical knowledge across Microsoft 365, Windows Server, Active Directory, PowerShell, and cloud platforms. Strong understanding of project management, service delivery, and what 'great IT' really looks like. Excellent communication, leadership, and mentoring skills with a cool, methodical approach under pressure. Why you'll love ...

space where people can share ideas, surface common challenges, and learn from one another as councils move through a significant period of system and service transformation. Across the community, members may be involved in work such as: Supporting service delivery and transformation in Mosaic-enabled environments. Collaborating … with practitioners, delivery teams, suppliers, and councils across discovery, design, and delivery. Exploring how system, process, and service change can work better together. Sharing practical experience of Mosaic data, configuration, workflows, and tooling. Learning from programmes driven by regulatory change, operational pressures, or service redesign. ...

best possible terms. Key Responsibilities: Develop, implement, and continuously enhance procurement policies, procedures, and best practices. Identify cost-saving opportunities while ensuring service quality and operational efficiency. Ensure compliance with internal controls, governance frameworks, and industry regulations. Manage adherence to ISO 27001 processes and controls. Ensure compliance and reporting … procurement process covering sourcing, supplier selection, contract negotiation, and supplier performance management. Build and maintain strong relationships with key suppliers and vendors. Negotiate contracts, Service Level Agreements (SLAs), and commercial terms to optimise business value. Conduct regular supplier performance reviews to assess quality, cost, service levels ...

seeking an experienced Technical Programme Manager/Programme Lead to take ownership of a strategic Robotic Process Automation (RPA) initiative aimed at modernising service delivery and improving operational efficiency across key council functions. This is a critical leadership engagement to shape, mobilise and define the roadmap … enterprise-wide automation programme. The initial 6-week phase will focus on programme discovery, technical assessment and delivery planning, with a strong likelihood of extending into a multi-year implementation phase (up to 2 years) to lead delivery. Key Responsibilities Lead the mobilisation and definition phase of a Local ...

role. You will be expected to attend monthly in-person team days in our Colindale office. We also come into the office to meet service stakeholders, work together on collaboration, discovery and user testing sessions and department days. Please click here to download the Job description for this role. … contribute to a growing organisational insight function, we'd love to hear from you. In this role, you will: - Support the planning, coordination and delivery of multiple datarelated projects from initiation through to completion. - Develop and maintain project documentation including project plans, risk registers, progress reports and document repositories. ...

Backed by Bain Capital and Orogen groups growing at a significant pace since its inception, Brillio is one of the fastest growing digital technology service providers. We help clients harness the transformative potential of the four superpowers of technology – cloud computing, internet of things (IoT), artificial intelligence … Analytics and AI, Digital Infrastructure and Security, and Platform and Product Engineering expertise to help clients quickly innovate for growth, create digital products, build service platforms, and drive smarter, data-driven performance. With delivery locations across the United States, United Kingdom, Romania, Canada, Mexico, and India, our growing ...

issues. You will work across routing , switching, firewalls, security, and network monitoring, supporting both remote and onsite client environments. You will collaborate closely with Service Delivery, Professional Services, and the wider technical teams to maintain , enhance, and evolve our clients networks. Responsibilities Architecture & Engineering Lead the design … engineers, fostering continuous learning and professional growth. Oversee technical standards, best practices, and adherence to engineering governance. Operational Excellence Maintain high levels of customer service with accurate , timely responses. Own the progression and resolution of all assigned support cases. Conduct proactive monitoring to ensure stable, efficient, and cost-effective ...

Role: IT Support Engineer Location: Chelmsford, Essex Salary: Up to £35,000Type: Full-time, Permanent Job Description Our client is a growing managed service provider who specialises across the NHS Health and Justice (H&J). They are looking for an ambitious individual to provide IT deskside support which … issues efficiently, escalating complex incidents to senior technical teams when required.* Provide support across all sites and customer locations nationwide.* Maintain and update the Service Desk Knowledgebase with fixes, solutions, and documentation of work completed.* Apply ITIL v4 principles within a service delivery environment.* Develop and maintain ...

portfolio of business-critical systems. In this role, you will: Manage, coach and develop a team of application support analysts Oversee day-to-day service delivery, incident management and workload planning Collaborate with technical teams and application owners to drive service improvements Contribute to technical roadmaps, continuous ...

resource in order to ensure all Synthetic Training Equipment (STE) and Training Equipment (TE) are maintained and provided to Wildcat Training Centre (WTC) training delivery on time and to the agreed standard. Support the Chief Engineer (CE) and STE/IT Manager in sustaining the WTC LCMS IT network. … MAIN ACTIVITIES AND TASKS General To assist the Training Service Delivery Manager (TSDM), Chief instructor (CI), Synthetic Training Equipment/Information Technology Manager (STE/IT) and Chief Engineer (CE) with the achievement of all STE/IT TE related Key Performance indicators (KPIs). Support ...