376 to 400 of 1,168 Service Delivery Jobs in England

Implementation Specialist II (FICA) Utility Background is Required United States Job Description Posted Monday, May 12, 2025 at 6:00 AM At VertexOne , helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps … and increased innovation. VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture. About VertexOne: We connect water, gas, and electric utilities, retailers, and energy service providers to their customers and their business operations, transforming the customer experience for the energy and utility industry. We work with our clients to transform their service delivery … and data-driven efficiency operations surrounding the customer. From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction. For more information on how VertexOne allows More ❯

and ServiceNow as part of your learning and development. Contribute to change management processes, including presenting proposals and documenting changes, while building your confidence in stakeholder communication. Support project delivery by learning Agile and ITIL methodologies, and how to manage time, quality, and budgets. What we're looking for: Experience & Technical Skills (nice to have, not essential to start … systems and customer relationship management (CRM) tools. Awareness of SQL, database reporting, or process automation platforms. Understanding of customer data privacy principles and an interest in utilities or public service delivery. Desire to work with technologies like HiAffinity, Jira, ServiceNow, and workflow management tools. Personal Qualities: A proactive learner with a genuine interest in growing your technical knowledge and … dependant on experience Hybrid role, with the expectations of a minimum two days a week in the office in Hatfield Annual leave from 23 days rising with length of service, and the option to purchase up to 5 extra days. A 'Celebration Day' in addition to public holidays that people can use to celebrate a religious festival or other More ❯

Flexible attitude, ability to perform under pressure Ability to work well within a team Excellent Test Script and Documentation skills Experience working in more than one of the following service delivery functions; development, support, software design or environment configuration Knowledge and experience of a broad range of technologies or expert in a single technology Ability to translate business … working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: • 25 days holiday, increasing through length of service, with option to buy or sell • Bupa health insurance as a benefit in kind • An enhanced pension plan and life insurance • Onsite gyms or local discounts where no onsite More ❯

peer review and brainstorming to ensure alternative views and possibilities are considered on each opportunity. Interfaces with: All areas of the business such as commercial, finance, operations, sales, solutions, service delivery country, sub-regional and Board stakeholders at all levels, including Exco and management teams. Requirements: Education, Training and Experience: Minimum of 6 years' commercial management experience in More ❯

advanced IT support within a growing IT environment. Key Responsibilities: Lead end-to-end CRM implementation and optimisation (Salesforce/Dynamics). Automate processes across sales, onboarding, billing, and service delivery. Integrate CRM with platforms like Autotask, 3CX, and licensing systems. Manage internal projects and external vendors from scope to delivery. Provide Level 2/3 technical support across … in an MSP or IT services role. Scripting and automation experience (PowerShell, SQL). Familiarity with systems like Autotask, O365, Azure, VMware, and 3CX. Nice to Have: Experience improving service desk workflows. Exposure to ITIL, ConnectWise, ServiceNow, or customer portals. What s On Offer: Full ownership of impactful tech projects. Supportive team culture with growth opportunities. Paid training and More ❯

contribute to the internal knowledge base. Perform software testing and participate in product improvement initiatives. Collaborate with clients, internal teams, and third-party vendors to ensure seamless communication and service delivery. Stay current with software updates and industry best practices through ongoing training and certification. Key Attributes Solid grounding in accounting principles and practices. Strong analytical and troubleshooting skills. … Excellent verbal and written communication abilities. A proactive and customer-centric approach to service delivery. Ability to work independently as well as collaboratively within a team environment. Preferred Skills Familiarity with accounting or ERP software systems. Basic technical knowledge of IT infrastructure (e.g., Windows environments, SQL, cloud-based platforms). Strong proficiency in Microsoft Office tools, especially Excel and … Power BI. Experience in delivering presentations or software demonstrations. Background in project coordination or implementation work. Candidate Profile Passionate about delivering high-quality support and service to users. Excellent interpersonal skills with the ability to communicate at all organizational levels. Strong organizational skills and attention to detail. Resilient and able to remain calm under pressure. Enthusiastic about learning and More ❯

advanced IT support within a growing IT environment. Key Responsibilities: Lead end-to-end CRM implementation and optimisation (Salesforce/Dynamics). Automate processes across sales, onboarding, billing, and service delivery. Integrate CRM with platforms like Autotask, 3CX, and licensing systems. Manage internal projects and external vendors from scope to delivery. Provide Level 2/3 technical support across … in an MSP or IT services role. Scripting and automation experience (PowerShell, SQL). Familiarity with systems like Autotask, O365, Azure, VMware, and 3CX. Nice to Have: Experience improving service desk workflows. Exposure to ITIL, ConnectWise, ServiceNow, or customer portals. What’s On Offer: Full ownership of impactful tech projects. Supportive team culture with growth opportunities. Paid training and More ❯

all users, contributing to strategic IT decisions, and supporting a Cloud First transformation using Microsoft Azure. You will also be responsible for mentoring the Internal Support Team and ensuring service excellence. Opportunities like this do not come up very often and this could really be a landmark moment in your career. You will be working for one of the … most innovative software/services companies in the world, who will enable you to progress your career and learn new skills. Responsibilities:- Service Management: - Lead and manage the Internal Support Team, ensuring SLAs and business requirements are met. Deliver 1st to 3rd line support, including hands-on problem resolution. Oversee the rota-based support desk and out-of-hours … Intune, MS Defender o Network architecture, VPN, Firewalls, Routers o Virtualisation platforms o Backup and recovery solutions o Linux and macOS environments Familiarity with ITIL framework and process-driven service delivery. Strong communication, stakeholder management, and leadership skills. Comfortable working across time zones and in a high-availability environment. This is just a short o v er-view of More ❯

with quotations, and contribute to marketing initiatives, while working collaboratively with cross-functional teams. If you're a natural multitasker with strong communication skills and a passion for customer service, apply today and become part of a forward-thinking team driving operational excellence at AST Networks. Responsibilities and Deliverables The key responsibilities of the role, as the Pre Sales … and finance system data management and complete month-end processes promptly. Support other areas of the business including Airtime, Account Management, Pre-sales Engineering, and Finance to ensure cohesive service delivery. Provide cover for the post-sales coordination team as needed and undertake ad-hoc tasks or projects assigned by the Operations Team Leader. Support continuous improvement by following … independently and as part of a collaborative team. Stay calm under pressure and meet deadlines with efficiency. Embrace continuous learning and adapt to evolving processes and systems. Proven customer service or operational support experience, ideally within a sales environment. Strong administrative skills and IT proficiency, particularly Microsoft Office. Excellent communication skills, both written and verbal. A proactive and detail More ❯

and quality (SHEQ) standards. Support billing and work-in-progress tracking through accurate time and task management. Collaborate with team members to drive continuous improvement in system performance and service delivery. Skills & Experience: HNC/HND or degree in Computer Science, IT, or Engineering (minimum 23 years experience preferred). Strong knowledge of Siemens SCADA/PLC and HMI … systems. Proficient with industrial networks and scripting/programming languages. Confident working with Windows environments and server maintenance. Excellent problem-solving, communication, and customer service skills. Able to work independently and as part of a small, cross-functional team. Benefits: Competitive salary with annual bonus and paid overtime. Company pension (5% contribution). 23 days annual leave plus bank More ❯

Senior Pensions Administrator Do you have strong attention to detail and commitment to provide ongoing quality? Do you prioritise customer satisfaction to achieve service level agreements? This is a hybrid role where you will be required to work a minimum of 50% of your working week in the Birmingham office, and have the flexibility to work up to … clients and requirements. Identifying issues with processes handled in teams and driving a process to find and implement solutions. Implementing changes to tools and documentation needed to support effective service delivery. Increasing the level of processing knowledge and driving continuous improvement in all areas of processing. Writing and maintaining knowledge documents, keeping them up to date and incorporating changes … the flexibility of agile working if required. Recognising the value to colleague engagement of being able to work side-by-side with other colleagues, and the stability towards client service through sharing knowledge and best practice, Aon has maintained its office base in Birmingham to ensure you are not isolated, and benefit from the supporting network that is Aon More ❯

deployments. Infrastructure Maintenance: Conduct routine maintenance, including firmware updates, system upgrades, and virtual infrastructure management, aiming to automate processes where feasible. 3rd Line Support: Provide advanced support within the Service Desk, efficiently resolving escalated incidents in line with Helpdesk SLAs. Business As Usual Tasks: Perform essential operational tasks as needed to maintain continuous service delivery. Technical Expertise: Offer More ❯

vary between infrastructure deployments and SaaS deployments. (M365 Services mostly) About Lyra Lyra Technology Group is a private equity-backed holding company that invests and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform … team members and help mentor less experienced staff to support their development. • Lead internal training sessions to increase the overall technical knowledge of the team, ensuring high standards of service delivery. Our ideal Technology Services Consultant has the following qualifications: • I.T Support experience required around 3rd Line Support. • Experience of project implementation, monitoring and maintaining systems and networks. • Expertise More ❯

solutions.?? About the Role:Reporting to Heads of IT and Business Intelligence, you'll lead on systems design, integration, and optimisation-driving improvements that support hybrid working and secure service delivery.?? Key Responsibilities:Assess and improve IT systems and infrastructureDesign scalable, secure architecture solutionsOversee system integrations (APIs, SQL, JSON, OData)Lead Power Apps and Azure-based innovationEnsure compliance with More ❯

IT and Business Intelligence team. Reporting to senior leadership, this role is pivotal in enhancing the firm's technology landscape, ensuring secure, efficient, and innovative systems that support legal service delivery. You'll work closely with stakeholders across the business to identify pain points, design technical solutions, and drive process optimisation. Key responsibilities include managing API integrations, leveraging Microsoft More ❯

IT and Business Intelligence team. Reporting to senior leadership, this role is pivotal in enhancing the firm's technology landscape, ensuring secure, efficient, and innovative systems that support legal service delivery. You'll work closely with stakeholders across the business to identify pain points, design technical solutions, and drive process optimisation. Key responsibilities include managing API integrations, leveraging Microsoft More ❯

employees in more than 100 locations worldwide, this is a fantastic opportunity to join a respected organisation known for its people-first culture, commitment to innovation, and high-quality service delivery. The Role As an Information Security Consultant , you'll play a key role in enhancing the organisation's cyber resilience. You'll provide expert support across Microsoft More ❯

continued growth and impact. This is a key opportunity to join as their Enterprise Data Architect , helping shape the data architecture and governance that underpins critical decision-making and service delivery. Location: Hybrid - Minimum one day per week in a central London office Contract: Permanent, Full Time (37.5 hours per week, Mon-Fri, with occasional out-of-hours) Salary More ❯

IT Service Delivery Manager Location: Gloucester/Cheltenham Contract: Permanent Salary: Up to £54,000 This role is responsible for managing and supporting the organisation’s core systems, including the transition to their new platform. It involves overseeing service performance, ensuring system stability, and working closely with internal teams, suppliers, and stakeholders to deliver effective ICT services. … strategic direction and ensure alignment with organisational goals. Oversee the stability, efficiency, and availability of core systems. Support the transition to the new RMS platform. Collaborate with project and delivery teams to ensure smooth service integration. Engage with diverse stakeholders, partners, and suppliers. Provide expert consultation on service delivery and project implementation. What We’re Looking … For: Proven experience in a Service Management role. Strong stakeholder management and communication skills. Experience working with external partners and suppliers. Ability to lead through change and manage complex service transitions. Familiarity with records management systems (RMS) is desirable. More ❯

Service Delivery Manager - Service Catalogue and Integration Management - Must have Actice SC Clearance Are you a driven and experienced Service Delivery Manager with a focus on Service Catalogue and Integration Management looking for a role where you can make a real impact? Join a team dedicated to supporting UK Military Operations both at home … provide essential Level 3 and Level 4 Technical Engineering , a technical Helpdesk , and Logistics Support , including Obsolescence and Asset Availability Management . You will play a key role in service management for the wider user community. What You'll Be Doing: Overseeing Service Delivery Management to ensure seamless operations. Building and maintaining strong customer relationships in a … highly collaborative environment. Producing internal and external reports to track performance and service improvements. Ensuring contract adherence and governance to meet KPI, SLA, and legal regulatory requirements. Providing technical direction and understanding of customer topology and service infrastructure. Managing and enforcing security processes and procedures to maintain operational integrity. What We're Looking For: Must be SC Cleared More ❯

Service Delivery Manager - Service Catalogue and Integration Management - Must have Active SC Clearance Are you a driven and experienced Service Delivery Manager with a focus on Service Catalogue and Integration Management looking for a role where you can make a real impact? Join a team dedicated to supporting UK Military Operations both at home … provide essential Level 3 and Level 4 Technical Engineering , a technical Helpdesk , and Logistics Support , including Obsolescence and Asset Availability Management . You will play a key role in service management for the wider user community. What You'll Be Doing: Overseeing Service Delivery Management to ensure seamless operations. Building and maintaining strong customer relationships in a … highly collaborative environment. Producing internal and external reports to track performance and service improvements. Ensuring contract adherence and governance to meet KPI, SLA, and legal regulatory requirements. Providing technical direction and understanding of customer topology and service infrastructure. Managing and enforcing security processes and procedures to maintain operational integrity. What We're Looking For: Must be SC Cleared More ❯

Service Delivery Manager Akkodis are currently working in partnership with a leading service provider to recruit an experienced Service Delivery Manager to be responsible for the delivery of services to a major UK client. Please note you will require current active SC clearance and be available to work on client site 3 days a … week. The Role As the Service Delivery Manager you will contribute to an effective governance model to manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets. The Responsibilities/Requirements Delivery Leadership Manage services to make sure that we deliver what we've promised to our customers and our own organisation Identify and manage service improvements where necessary to improve the quality, efficiency or effectiveness of our services, react to issues or better align our services to our customers' needs, working with our group services colleagues Prepare and deliver More ❯

Service Delivery Manager Akkodis are currently working in partnership with a leading service provider to recruit an experienced Service Delivery Manager to be responsible for the delivery of services to a major UK client. Please note you will require current active SC clearance and be available to work on client site 3 days a … week. The Role As the Service Delivery Manager you will contribute to an effective governance model to manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets. The Responsibilities/Requirements Delivery Leadership Manage services to make sure that we deliver what we've promised to our customers and our own organisation Identify and manage service improvements where necessary to improve the quality, efficiency or effectiveness of our services, react to issues or better align our services to our customers' needs, working with our group services colleagues Prepare and deliver More ❯

About the job. National Highways have an excellent opportunity for a Service Delivery Manager - On Road to join our team within Operations in the Yorkshire North East region. You will lead the region's On-Road Traffic Officers, providing guidance and directing the work of the teams, ensuring they deliver a high quality, traffic, incident, and response management … service, which directly contributes to the Region's overall performance. This is a 24/7 operation with managers and Traffic Officers working in shifts to ensure continuous delivery of service. This role can be based from our outstations in Doncaster (Sprotbrough) and Leeds (Tingley). Please note that you will be required to drive as part of … and development plans. Actively build and maintain a network of colleagues, partners and wider stakeholders in Operations to achieve progress on agreed business objectives, to deliver a professional frontline service and enable effective and timely resolution of incidents (i.e. emergency response services, Regional Operations Centre, National Traffic Operations Centre, supply chain). About you. Good financial acumen, including budget More ❯

Select how often (in days) to receive an alert: ServiceNow Delivery Manager Location: UK - Mobile England Job-ID: 213494 Contract type: Standard Business Unit: ServiceNow Life on the team As a Services Delivery Manager for Computacenter's ServiceNow Centre of Excellence, you are engaged at the account level in providing visibility, service reviews and reporting through all … phases of the support lifecycle. You will work hand-in-hand with senior stakeholders on opportunities to improve our service and delivery. You will work across customer organisations and with multiple Computacenter teams. Success is defined by the Delivery Manager's ability to develop a quality service strategy per customer, capture and report on key metrics, identify … upsell opportunities and quickly become the customer's trusted advisor. The successful candidate will be an integral part of managing customers on behalf of Computacenter, facilitating their service issues, SLA uptimes, reporting, and strengthening the customer relationship through the delivery of the service and providing a positive Customer Experience. You will be stakeholder facing and requires that More ❯