376 to 400 of 668 Service Delivery Jobs in England

technical issues. Partner closely with Product, Professional Services, Relationship Management and Sales teams to ensure effective resolution of customer challenges. Oversee support operations, ensuring service levels, response times and customer satisfaction targets are consistently achieved. Identify opportunities to improve support processes, tooling, automation and operational efficiency. Provide leadership during … major incidents, coordinating cross‐functional teams and stakeholder communications. Analyze support trends, root causes and service metrics to drive proactive improvements. Support strategic initiatives relating to platform reliability, scalability and client experience. Skills and Experience Proven experience leading and developing technical support, service delivery, operations or customer ...

integrations and the related security infrastructure. You will act as the primary liaison with the client, oversee compliance and auditing, and deliver comprehensive service management including detailed reporting to maintain the highest service and security standards. Key Responsibilities Leadership & Team Management Supervise and mentor onsite security engineers, ensuring … Attend regular client meetings to provide updates, discuss improvements, and address concerns. Ensure client satisfaction through KPI and SLA management, proactive communication, and excellent service delivery Technical Oversight Oversee & support configuration, and maintenance of VMS systems and integrations, including installation of replacement hardware to resolve failures ...

integrations and the related security infrastructure. You will act as the primary liaison with the client, oversee compliance and auditing, and deliver comprehensive service management including detailed reporting to maintain the highest service and security standards. Key Responsibilities Leadership & Team Management Supervise and mentor onsite security engineers, ensuring … Attend regular client meetings to provide updates, discuss improvements, and address concerns. Ensure client satisfaction through KPI and SLA management, proactive communication, and excellent service delivery Technical Oversight Oversee & support configuration, and maintenance of VMS systems and integrations, including installation of replacement hardware to resolve failures ...

manual, paper-based or inefficient business processes into secure, user-centred and maintainable digital services. The postholder will work with product managers, business analysts, service owners, architects, testers, data specialists, security teams and end users to develop solutions that meet business needs, comply with government standards, and support wider … application lifecycle settings. Configure Power Automate flows for business process automation, notifications, approvals and integrations. Configure Power Pages where external-facing or self-service user experiences are required. Support configuration of connectors, gateways, service accounts and data connections in line with organisational policies. 3. Integration and Data Integrate ...

covering multiple disciplines. The team is made up of Technology Consultants, Business Analysts, Product Owners, Data Architects & Engineers, Multi-disciplinary Engineering teams and IT Service delivery professionals working on a large portfolio of systems used to improve productivity and solve key business problems across Tax & Legal. … focus is working with KPMG’s Global Compliance & Transformation (‘GCT’) team to grow our managed service business, helping multinational groups manage and transform their global tax and accounting compliance and reporting requirement across multiple operating regions. Leveraging award-winning technology, we enable our clients to utilise KPMG’s compliance ...

fantastic opportunity to step into a key role where you will oversee a team of skilled IT support engineers, ensuring the highest level of service delivery to a client base. Key Responsibilties: Lead and mentor a team of IT support engineers, providing guidance and technical expertise. Ensure timely … resolution of technical issues related to desktops, laptops, mobile devices, and peripherals. Oversee IT service desk operations, managing ticket queues and ensuring SLAs are met. Troubleshoot and resolve network-related issues, including TCP/IP, DHCP, DNS, and VPN configurations. Manage user accounts and permissions using Active Directory. Perform ...

Support Technician A hands-on IT support role providing end-user technical support, Microsoft 365 assistance, hardware troubleshooting and service-focused help across a busy site. If you’ve also worked in the following roles, we’d also like to hear from you: IT Support Engineer, Service Desk … colleagues use technology more effectively across different departments Team Collaboration: Work with the wider IT and business teams to improve systems, user experience and service delivery CANDIDATE REQUIREMENTS A customer-first mindset with the ability to deliver excellent service to internal users Strong communication skills with ...

colleagues from our transactions and advisory practices. Lead complex engagements, including commercials, resourcing and risk. Lead on business origination, including use of networks and delivery of pitches and presentations to senior clients. Lead on practice development initiatives and training programmes, supporting the continued focus on our team … integrations experience; and Broad knowledge and deep understanding of a typical IT function, including enterprise architecture, strategy, governance, systems integration, application development, service delivery and infrastructure. Experience working with Private Equity and senior IT stakeholders Adept at building strong working relationships with senior clients, including influence, advice ...

Role: Senior IT Technician Salary: Up to £40,000 Location: Tunbridge Wells Setup: Full Time | Permanent Our client is a well-established managed service provider with a long track record of delivering tailored IT solutions to businesses across the UK. They work as a genuine extension of their clients … knowledge (Intune, Purview, Security, Azure, Entra) * Working knowledge of GDPR, ITIL-aligned systems and security best practice * A collaborative approach to leadership and service delivery * Able to juggle multiple priorities and complex technical challenges * Excellent documentation, planning and client communication skills Nice to Have (Not Essential) * Certifications ...

line with SLAs Monitoring and responding to alerts from RMM tools Maintaining clear and accurate documentation and knowledge articles Identifying trends and driving service improvements Supporting internal initiatives to improve tools, processes, and standards Communicating effectively, translating technical detail into clear, business-friendly language What We're Looking … junior engineers What's in It for You Hybrid working - 3 days per week in Solihull 25 days annual leave, increasing to 28 with service A strong healthcare and wellbeing package , including private medical cover, discounted health plans, and virtual GP access A comprehensive benefits package designed to support ...

environments. They deliver complex, mission-critical programmes across cloud, data, and platform engineering, with a strong focus on innovation, AI adoption, and modernising enterprise service delivery at scale. This is a hands-on technical leadership role within a high-performing ServiceNow practice, responsible for shaping architecture across enterprise … architecture across enterprise programmes Lead technical design authority activities, ensuring governance and architectural integrity Manage and mentor teams of ServiceNow developers, setting engineering and delivery standards Define integration strategies across cloud platforms including AWS, Azure, and GCP Engage directly with stakeholders as a trusted advisor, providing options, risks ...

ownership of IT across the UK for a growing international organisation. This isn't a ticket-queue role and it isn't a pure Service Delivery Manager position. You'll be the senior IT presence in London, owning day-to-day IT operations, managing relationships with an outsourced … Service Desk, looking after the hardware estate, supporting infrastructure projects and becoming the trusted IT partner for senior stakeholders across the business. We're looking for someone who's already been the go-to IT person for an office or regional business and is ready to step into ...

ownership of IT across the UK for a growing international organisation. This isn't a ticket-queue role and it isn't a pure Service Delivery Manager position. You'll be the senior IT presence in London, owning day-to-day IT operations, managing relationships with an outsourced … Service Desk, looking after the hardware estate, supporting infrastructure projects and becoming the trusted IT partner for senior stakeholders across the business. We're looking for someone who's already been the go-to IT person for an office or regional business and is ready to step into ...

secure, resilient, well documented and aligned with organisational priorities. The role will suit someone who can combine strong technical expertise with team leadership, service improvement, project planning and clear communication with senior stakeholders. You will lead the IT Services team day to day, provide senior technical guidance across core … virtualisation, Wi-Fi, servers, storage, Microsoft 365, endpoint management and related systems. Act as the senior technical lead for IT infrastructure, cyber security controls, service resilience, business continuity and disaster recovery. Maintain IT risk registers, audits, risk assessments and service reviews to identify weaknesses and strengthen systems, processes ...

SFDC, and Genesys while driving data‐driven decisions. You will shape the capability roadmap, manage a matrix team, and collaborate across Commercial, Customer Service, Supply Chain, Finance and Technology to deliver impact. The role requires strong analytical skills, experience leading large programmes, and proficiency in #J-18808-Ljbffr ...

Field Communications Engineer you will join a team of dedicated, ambitious engineers in providing a high level of technical expertise and customer service to our clients. Ideal candidates will have a strong background in the telecoms/datacoms industry and a working knowledge of IP networking with a desire … fault reports. Undertaking surveys and support for technical installation projects.? Provide liaison and guidance to customers and 3rd party IT professionals to ensure quality delivery and support of our solutions.? Produce detailed technical documentation on system installation and support procedures.? Providing customer training? Working closely with the service ...

BUSINESS PROCESS & CONTINUOUS IMPROVEMENT COORDINATOR Excellent opportunity for a Business Process & Continuous Improvement Coordinator to join a growing Managed Service Provider focused on operational excellence, automation, and continuous improvement. * Permanent, full-time position based in Essex, working closely with operational, technical, and leadership teams across the business. * Ideal … Supporting the implementation of automation initiatives using tools such as Power Platform and workflow automation solutions. * Working with operational and technical teams to improve service delivery processes. * Establishing process KPIs and reporting on operational performance. * Supporting ISO 27001 and ISO 9001 compliance and audit readiness activities. * Working with ...

BUSINESS PROCESS & CONTINUOUS IMPROVEMENT COORDINATOR Excellent opportunity for a Business Process & Continuous Improvement Coordinator to join a growing Managed Service Provider focused on operational excellence, automation, and continuous improvement. Permanent, full-time position based in Essex, working closely with operational, technical, and leadership teams across the business. Ideal … Supporting the implementation of automation initiatives using tools such as Power Platform and workflow automation solutions. Working with operational and technical teams to improve service delivery processes. Establishing process KPIs and reporting on operational performance. Supporting ISO 27001 and ISO 9001 compliance and audit readiness activities. Working with ...

from reactive support to a proactive, value-adding driver of performance and engagement. Key Responsibilities Lead, manage and develop the UK People Team, ensuring delivery of a high-quality, commercially focused HR service Act as a subject matter expert in employment law and employee relations, providing guidance … making and drive performance improvements Build leadership and management capability across the business to empower decision-making Review and improve HR processes, policies, and service delivery for greater efficiency and impact Act as a trusted advisor to stakeholders, translating business challenges into effective people solutions Embed organisational culture ...

clients a definitive edge or enable cost leadership Synthesizing end‐to‐end processes across planning, sales, procurement, manufacturing, warehousing, transportation, plant maintenance, and customer service Building solution roadmaps for customers’ transformation journeys based on SAP best practices and solutions across SAP S/4HANA, SaaS Line‐of‐Business solutions … winning attitude Preferred Skills Exposure to multiple modules and skill areas within the SAP product portfolio Experience with SAP Sales and hands‐on service delivery responsibilities Prior business domain experience before IT experience External publications in the public domain on industry or skill areas Additional exposure to other ...

requirements Work with senior management to define Aegis policies and procedures Create network topologies and diagrams Recommend network hardware and software improvements to enhance service delivery and profitability Implement new network technologies and infrastructure upgrades Support, Maintenance & Troubleshooting Monitor network performance and identify potential issues Conduct problem analysis … right candidate Company pension Employee discount Flexible schedule Private Health Care Group Life Eligible for profit-share after 12 months of continuous service What's next? It's easy! Click “APPLY” now! We can't wait to hear from you! Your data will be handled in line with GDPR ...

points of failure and designing resilient solutions Managing obsolescence for applications and operating systems Collaborating with stakeholders and the management team to ensure seamless service delivery What you'll bring: Extensive cloud administration experience with tools like Broadcom SDDC Manager, vCenter, ESXi Experience with event management tools such ...

Infrastructure organization, is seeking an experienced IT Business Relationship Manager to build and maintain strong relationships with senior business leaders and ensure the successful delivery of IT services and projects in a highly complex environment. Key Responsibilities Act as a strategic liaison between IT and business stakeholders, ensuring technology … solutions align with operational needs. Build and maintain strong relationships with senior business leaders to drive digital transformation. Oversee the delivery of IT services and projects, ensuring seamless integration within a regulated, high-security setting. Identify opportunities for innovation and process improvement while managing risks and dependencies. Provide expert ...

Zscaler, Netskope, paloalto, Broadcom ProxySG etc Drives team adoption of enterprise‐authorized AI‐assisted engineering practices within the work environment to improve code quality, delivery speed, and operational outcomes (e.g., AI‐assisted code review/refactoring, test strategy acceleration, incident/root‐cause analysis support), while establishing consistent validation … stability of software applications and systems Own the US perimeter, proxy, and SSE/SASE engineering roadmap and execution, including intake, prioritization, dependency management, delivery governance, and stakeholder alignment across cybersecurity, network services, operations, and application and platform teams. Define and operationalize standards, reference architectures, and reusable engineering patterns ...

escalation point across both Support and Projects, you'll work closely with technical leadership to deliver robust solutions while driving automation, innovation and continual service improvement. Essential Skills & Experience Proven experience in a senior 3rd/4th Line Infrastructure Support role. Strong troubleshooting skills across enterprise infrastructure technologies. Linux … sales, solution design and technical scoping. RFP/RFT responses and quotation design. Cloud migration projects, including Microsoft 365 and SharePoint. AI-driven service improvements using tools such as Microsoft Copilot or Power Automate. Relevant Microsoft, VMware, Citrix or SonicWall certifications. Client Engagement Deliver high-quality technical support across ...