376 to 400 of 814 Service Delivery Jobs in England

Support Manager - Hertforshire (Hybrid) Are you a dynamic and driven leader with a passion for delivering exceptional customer service? Ready to take the reins of a high-performing support team and shape the future of service excellence? This could be your next big move. A fantastic opportunity has opened up for an experienced Support Manager to join a … a hands-on, strategic role ideal for someone who thrives in fast-paced environments and is passionate about delivering results. What You'll Bring Experience leading customer support or service delivery teams in a dynamic, customer-focused setting. A strong background supporting ERP systems, ideally including Intact iQ or similar platforms. In-depth understanding of ERP architecture and … core modules such as finance, inventory, and CRM. A track record of achieving performance targets and successfully managing KPIs. Familiarity with automation and AI tools in customer service is a plus. Why Join Us? You'll be part of a company that truly values its people and fosters a culture of growth, collaboration, and innovation. In addition to a More ❯

head office and client locations. This is a high-impact, client-facing role with a focus on building and nurturing long-term partnerships, executing structured sales plans, and enhancing service delivery across a dynamic portfolio of partners. Key Responsibilities Partner Planning & Strategy Own and manage the partner portal as a central resource for communications and engagement. Develop and … relationships with new and existing partners. Drive cross-selling and up-selling opportunities through and with partners. Act as a key point of escalation and expectation management across sales, delivery, and contract lifecycles. Coordinate internal teams to align with partner expectations and ensure delivery excellence. Bid & Tender Collaboration Work with presales, delivery, and bid teams to create More ❯

a skilled Business Analyst to support the transformation of HR and Payroll services through the implementation of the iTrent system. This role is central to modernising internal processes, improving service delivery, and driving value for money across the organisation. Key Responsibilities: - Lead business process reviews and service design projects - Map and analyse current and future workflows across … HR and Payroll - Engage stakeholders to identify pain points and improvement opportunities - Support system implementation, user acceptance testing, and change delivery - Ensure compliance with data protection and information governance standards - Contribute to wider organisational transformation initiatives What We're Looking For: Essential: * Degree-level education or equivalent experience in systems/business management * Substantial experience in business analysis and … service design * Strong knowledge of HR and Payroll processes * Excellent communication, problem-solving, and stakeholder engagement skills * Confidence with process mapping tools and data analysis * Ability to work independently and collaboratively in multi-disciplinary teams * Commitment to equality, diversity, and continuous improvement Desirable: * Business analysis qualification * Experience in local/central government or NHS * Familiarity with iTrent system * Understanding More ❯

ServiceNow Product Owner Location: Watford | Full Time | Permanent | c. £75,000 Be part of a major digital transformation and help build a world-class IT service experience. A high-profile, forward-thinking organisation is undergoing a once-in-a-lifetime transformation, including the overhaul of its IT service management platform. As part of this journey, we're looking … role in delivering efficient, reliable, and secure IT services. You'll lead the implementation and evolution of ServiceNow, working across teams to design scalable solutions, manage integrations, and enhance service delivery processes. What You'll Do Lead the configuration and rollout of ServiceNow across the organisation. Partner with internal stakeholders and external consultants to design and implement solutions. … improve ITSM processes, including incident, change, and configuration management. Identify automation opportunities and drive continuous improvement initiatives. Maintain comprehensive documentation, reporting, and technical roadmaps. Liaise with external vendors and service providers. What You'll Bring Strong experience in ITSM and operational support models. Proven background as a ServiceNow Administrator, Developer, or Architect. In-depth knowledge of ServiceNow modules, workflows More ❯

Customer Service Centre Team Lead Location: Office based, Camberley (GU15 3YL) Job type: Full time, Permanent (4 days on/4 days off rotating Shift Pattern) Ref: 1589 The Service Desk team at our Camberley office are now looking for a Customer Service Centre Team Leader to drive our managed service offerings to a portfolio of … Public Sector and Enterprise level customers. This is a pivotal role that shapes our Service Desk division. It is an office-based role, operating on a 4 days on/4 days off shift pattern (rotating shifts, 7am-7pm/7pm-7am). The Service Desk is the beating heart of the Network Services organisation. They provide a … 24x7 single point of contact for circa 100+ customers across the telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests and managing customer queries. As a Service Centre Team Lead, you will be responsible for More ❯

Solution Architect Lead to join our client on a high-profile contract , providing both strategic oversight and hands-on technical leadership within their network function. This role bridges operational delivery and strategic architecture - you'll be: Designing solutions & creating network diagrams Pricing options & presenting risks/benefits to leadership Leading, coaching & guiding the Networks team Stepping in hands-on … WAN (2.0): resilience, security, Zscaler & operability Integration projects: (e.g., International Paper merger) - modulation & impact assessment Supporting key initiatives ( 80/20, EUDR, I-Hub ) requiring network input ITIL-aligned service delivery across the team Balancing cost, governance & service excellence What You'll Bring: Strong Network Architecture & Operations expertise (WAN, LAN, WiFi, SD-WAN) Experience with integration projects More ❯

Solution Architect Lead to join our client on a high-profile contract , providing both strategic oversight and hands-on technical leadership within their network function. This role bridges operational delivery and strategic architecture - you'll be: Designing solutions & creating network diagrams Pricing options & presenting risks/benefits to leadership Leading, coaching & guiding the Networks team Stepping in hands-on … WAN (2.0): resilience, security, Zscaler & operability Integration projects: (e.g., International Paper merger) - modulation & impact assessment Supporting key initiatives ( 80/20, EUDR, I-Hub ) requiring network input ITIL-aligned service delivery across the team Balancing cost, governance & service excellence What You'll Bring: Strong Network Architecture & Operations expertise (WAN, LAN, WiFi, SD-WAN) Experience with integration projects More ❯

initiative within a large-scale central government environment. This is an exciting opportunity to contribute to a continuous improvement programme focused on enhancing speed, efficiency, and quality across multiple delivery units. Key Responsibilities: Establish and embed consistent DevOps practices, tooling, and methodologies across product delivery teams. Drive improvements in digital service delivery through automation, standardisation, and More ❯

initiative within a large-scale central government environment. This is an exciting opportunity to contribute to a continuous improvement programme focused on enhancing speed, efficiency, and quality across multiple delivery units. Key Responsibilities: Establish and embed consistent DevOps practices, tooling, and methodologies across product delivery teams. Drive improvements in digital service delivery through automation, standardisation, and More ❯

develop your skills and knowledge. Main duties of the job Provide a clear vision and direction for information and Cyber Security operations, promoting continuous improvement, innovation, and agility in service delivery, whilst working in consultation and collaboration with colleagues across the Trust to ensure that all information and cyber security policies are implemented and enforced. Responsible for overseeing … and process security controls and leading a programme of continuous improvement in response to changing security threats and risk. Leading and developing a specialist team to provide a progressive service developing innovative, future focused information and Cyber Security capabilities that can address the dynamic nature of cyber threats. Providing robust governance and assurance services across the entire IT security More ❯

Customer Service – Team Leader Temp – Perm Opportunity Working hours: 4 days on/4 days off shift pattern (rotating shifts, 7am-7pm/7pm-7am). Office-based: Riverside Way, Camberley GU15 3YL Rate: £16 p/h + shift pattern allowance on 7am – 7pm shift The Service Desk team at our Camberley office are now looking for … a Customer Service Centre Shift Leader to drive our managed service offerings to a portfolio of Public Sector and Enterprise level customers. This is a pivotal role that shapes our Service Desk division. It is an office-based role, operating on a 4 days on/4 days off shift pattern (rotating shifts, 7am-7pm/7pm … 7am). The Service Desk is the beating heart of the Network Services organisation. They provide a 24x7 single point of contact for circa 100+ customers across the telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident More ❯

ensure the team is well-informed, agile, and ready to respond to emerging events. Maintain effective communication with a wide network of internal and external stakeholders to support seamless service delivery. Oversee governance processes for Principals, including Gifts & Hospitality and Register of Interests. Manage documentation workflows, including official correspondence Oversee the team rota and manage annual leave flow, ensuring … continuous coverage and effective service delivery Skills, knowledge and experience To be considered for the role you must meet the following essential criteria: Technical requirements/experience/skills Experienced and highly skilled manager with experience of leading or supporting the leader of a team. Acting with expertise in prioritising work, developing efficient workflow, and managing and motivating … team members to achieve operational goals Experience of delivering high level executive support service to the most senior members of an organisation Exceptional attention to detail and experience of managing multiple complex situations and prioritising effectively High level ability to work on own initiative, accurately to tight deadlines and to prioritise between conflicting demands Advanced ability in the use More ❯

ensure the team is well-informed, agile, and ready to respond to emerging events. Maintain effective communication with a wide network of internal and external stakeholders to support seamless service delivery. Oversee governance processes for Principals, including Gifts & Hospitality and Register of Interests. Manage documentation workflows, including official correspondence Oversee the team rota and manage annual leave flow, ensuring … continuous coverage and effective service delivery Skills, knowledge and experience To be considered for the role you must meet the following essential criteria: Technical requirements/experience/skills Experienced and highly skilled manager with experience of leading or supporting the leader of a team. Acting with expertise in prioritising work, developing efficient workflow, and managing and motivating … team members to achieve operational goals Experience of delivering high level executive support service to the most senior members of an organisation Exceptional attention to detail and experience of managing multiple complex situations and prioritising effectively High level ability to work on own initiative, accurately to tight deadlines and to prioritise between conflicting demands Advanced ability in the use More ❯

Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK's largest independent Managed Service Providers, recently ranked as “World class” by the Best Companies to work for awards. Be a key player in our Service Delivery Team As an individual you will be responsible … for first line responses to customer service requests by telephone, email, web, and portal. Additionally, you will be responsible for: • Maintaining Customer Satisfaction • Maintaining allocated work pools ensuring all cases are worked according to their SLA's and pro-actively manage the CRM tickets • Competency on all supplier portals and communication processes • Ad hoc cover for accepting orders/… Salary £27k 25 Days Holiday + UK Bank Holidays Hybrid working (3 days a week in the Reigate office) Other organisations may call this role Client Success Specialist, Customer Service Advisor, Customer Experience Agent or CX Advisor. The talents we are excited to see We are seeking a Customer Experience Specialist who is/has: • At least 5 GCSE More ❯

Role: Senior IT Field Delivery Engineer Location: Maidstone Contract Type: Permanent Salary Package: Competitive base salary plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year Hours: 9.00 am - 5.30 pm Monday - Friday Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service … application related incidents to customer/manufacturer procedures and specifications where required. Complete IMAC projects to customer procedures and specifications where required. Communicate with Call Administration and/or Service Delivery Manager and the site throughout the day where required. Complete part movements (RMA generation & physical movement) in a timely manner, returning items as directed. Achieve the KPI More ❯

driven, with a team committed to innovation and continuous improvement. The Role As a Senior Corporate Account Manager , youll manage a portfolio of high-value clients, ensuring world-class service delivery and retention. Youll work closely with internal teams and the field-based sales function to develop strong client relationships, drive renewals, and deliver tailored energy solutions. Key … responsibilities include: Portfolio management overseeing new and existing client accounts to ensure service expectations are exceeded Relationship building developing and maintaining strong partnerships with key stakeholders Project management delivering service deliverables to agreed timelines and KPIs Data analysis interrogating client data to identify cost savings, efficiencies, and income opportunities Reporting producing Management Information (MI) reports, budgets, and consumption … the Energy Management System/portal Bill validation & query resolution ensuring accuracy and compliance across accounts Savings identification forensic analysis of historic accounts to uncover ongoing savings and refunds Service innovation assisting in the development of new energy management services for corporate clients About You Were seeking a highly skilled Senior Account Manager/Corporate Account Manager/Key More ❯

PCN. The core objective of this role is to support the PCN and its practices to deliver ongoing improvement to services. The role will require experience in quality/service improvement with expertise in transformational change and a good understanding of general practice systems and processes, including familiarity with general practice digital systems and how they can be used … duties of the job The post holder will work with the PCN Clinical Director and the leadership within the Primary Care Network (PCN) to create a vision to guide service improvements, identify opportunities to make tangible positive transformation, and provide the inspiration, expertise and leadership to deliver changes in a collaborative way. The post holder will work closely with … staff working at practices, such as practice managers and staff at the PCN to understand current service models, identify challenges, agree priorities for improvement and then support these to be delivered. The post holder will develop relationships with peers across other PCNs to share learning and expertise at place or system level. The post holder will need to have More ❯

+ double OTE Location: Newark or London (Hybrid x2 days) Role Profile We are seeking a highly motivated and experienced Account Manager Team Leader to join our growing Managed Service Provider (MSP) business. This role combines leadership and client management, ensuring our Account Management team delivers exceptional service, achieves revenue growth, and builds long-term customer relationships. As … and team targets. Own and manage a portfolio of strategic customer accounts, acting as the senior point of contact for escalations. Drive customer retention and satisfaction by ensuring the delivery of a high-quality client experience. Work closely with technical teams, service delivery, and projects to ensure seamless support and solutions for clients. Develop account plans and More ❯

of clinical operations. In addition, the Clinical Information and Data Executive will support the Charity in making data-driven decisions by collecting, analysing, and reporting on data related to service delivery, impact, and organisational performance. The role will ensure data integrity, support monitoring and evaluation, and contribute to strategic planning and to support with the communication of the … Charity is an independent health care provider and is rated outstanding by the Care Quality Commission (CQC). We are responsible for delivering a pre-hospital emergency helicopter led service across the Midlands Region we proudly serve the diverse communities of Gloucestershire, Herefordshire, Shropshire, Staffordshire, Worcestershire and the West Midlands. Midlands Air Ambulance Charity (MAAC) is the largest Air … a population of nearly seven million over six counties. We are an established healthcare provider with over three decades of experience. Our core organisational divisions include: Emergency critical care service our three airbases play a pivotal role in delivering rapid critical prehospital emergency medical care, by ensuring that residents across the Midlands region have access to a network of More ❯

benefits, employee ownership profit sharing and free parking. You will be consulting with 10-20 corporate companies with a diverse range of complexity and manage the development, production and delivery of data sets providing specific services to financial organisations. Main Duties for the Data Analyst : Ensure high levels of personal professionalism and responsibility with a total regard for data … security Establish strong and effective relationships with clients and maintain excellent service delivery by gathering, collating and analysing data Design, specify, build, communicate, develop and propose Excel data sets in collaboration with colleagues and clients Build an understanding of the market landscape including competitor information, customer/market data, technological developments, regulatory changes and political pressures Utilise market … the role is office based Benefits: Annual discretionary bonus scheme up to 5% of basic salary 26 days holiday + Bank Holidays. Basic holiday allowance increases with length of service to a maximum of 33 days after 10 years. Option to buy up to an additional 10 days as part of holiday buy/sell scheme BUPA Income protection More ❯

benefits, employee ownership profit sharing and free parking. You will be consulting with 10-20 corporate companies with a diverse range of complexity and manage the development, production and delivery of data sets providing specific services to financial organisations. Main Duties for the Data Analyst : Ensure high levels of personal professionalism and responsibility with a total regard for data … security Establish strong and effective relationships with clients and maintain excellent service delivery by gathering, collating and analysing data Design, specify, build, communicate, develop and propose Excel data sets in collaboration with colleagues and clients Build an understanding of the market landscape including competitor information, customer/market data, technological developments, regulatory changes and political pressures Utilise market … the role is office based Benefits: Annual discretionary bonus scheme up to 5% of basic salary 26 days’ holiday + Bank Holidays. Basic holiday allowance increases with length of service to a maximum of 33 days after 10 years. Option to buy up to an additional 10 days as part of holiday buy/sell scheme BUPA Income protection More ❯

benefits, employee ownership profit sharing and free parking. You will be consulting with 10-20 corporate companies with a diverse range of complexity and manage the development, production and delivery of data sets providing specific services to financial organisations. Main Duties for the Data Analyst : Ensure high levels of personal professionalism and responsibility with a total regard for data … security Establish strong and effective relationships with clients and maintain excellent service delivery by gathering, collating and analysing data Design, specify, build, communicate, develop and propose Excel data sets in collaboration with colleagues and clients Build an understanding of the market landscape including competitor information, customer/market data, technological developments, regulatory changes and political pressures Utilise market … the role is office based Benefits: Annual discretionary bonus scheme up to 5% of basic salary 26 days’ holiday + Bank Holidays. Basic holiday allowance increases with length of service to a maximum of 33 days after 10 years. Option to buy up to an additional 10 days as part of holiday buy/sell scheme BUPA Income protection More ❯

clients that definitive edge over their competition or enable them to become undisputable cost leaders synthesizing E2E processes running across planning, sales, procurement, manufacturing, warehousing, transportation, plant maintenance, customer service etc. building solution roadmaps for your customers transformation journey riding on SAP best practices, solutions across SAP S/4HANA, SaaS LoB solutions, other products like SFDC etc. identifying … clients that definitive edge over their competition or enable them to become undisputable cost leaders synthesizing E2E processes running across planning, sales, procurement, manufacturing, warehousing, transportation, plant maintenance, customer service etc. building solution roadmaps for your customers transformation journey riding on SAP best practices, solutions across SAP S/4HANA, SaaS LoB solutions, other products like SFDC etc. identifying … efforts estimation Multi-tasking flexibility, team spirit and winning attitude Preferred skills Exposure to multiple modules, skill areas within SAP product portfolio SAP Sales as well as hands-on Service Delivery responsibilities . click apply for full job details More ❯

expert on all aspects of security (including major event security), leading and developing practices on both new and existing processes, procedures and technologies, to ensure the safe and effective delivery of OCS' contractual obligations to our client. You will be the face of the contract, developing a strong relationship with the client and OCS managers alike, taking on a … visitor experience. Additional responsibilities will include: To manage and lead the security team ensuring that all processes are constantly reviewed and updated to ensure that the security and customer service delivery are aligned with the events in tenancy and there is a continuous improvement plan. To manage and lead the Security team ensuring all processes are compliant and … strategy to ensure all security measures are met to the required standard. To ensure the security team performing to the required operational standards and emergency procedures. Responsible for the delivery of all operational practices and effective security measures are deployed wherever the services are required. Ensure innovation is being deployed within the security service and ensure you are More ❯

building a new in-house IT Transformation Team to drive change in the way we use business applications and data. Join us and play your part in improving efficiency, service delivery, data excellence and all customer and stakeholders expectations. About you You will own the people side of IT systems and data transformation, playing a key role in More ❯