476 to 500 of 546 Service Delivery Jobs in England

joining a values-led organisation with a strong social purpose, where data is recognised as a critical enabler of good decision-making and service delivery. The culture is collaborative, inclusive and outcomes-focused. You’ll be trusted to do your job properly, encouraged to challenge constructively, and supported ...

internal stakeholders to implement standardisation and maintaining best practice. Client Experience Enhancement Work closely with client-facing teams to understand pain points and improve service delivery. Enhance client and employee experiences across key touchpoints. Assist the mapping and redesign of client journeys to ensure seamless, high-quality interactions. Assist … Coordinate workshops and training sessions to promote digitalisation, automation, new processes and continuous improvement. Support leadership in driving cultural change aligned with strategic goals. Service and Compliance Always operate in accordance with the Rules of the FCA, the CII code of conduct and our company policies and procedures. Ensure ...

provide technical hands-on support, answering support queries either in person or via phone or ITSM system. To maintain a high degree of customer service for all support queries. To take ownership of user problems and be proactive when dealing with user issues whether raised directly or via escalation … Lead. Manage workloads and notify the IT Project & Support Team Lead when KPI/Targets are going to be breached. To allocate more complex service issues to the relevant IT Support team member. Raise any security concerns to the IT Project & Support Team Lead. Maintain reports and logs ...

will provide high-quality second and third line support, investigate complex issues, and work closely with vendors and internal stakeholders to ensure seamless service delivery. This role is central to enabling our lawyers and business services teams to operate efficiently, securely, and in compliance with regulatory and client requirements. … Management Systems (PMS/CMS) Workflow and matter lifecycle platforms Legal finance and time recording systems Investigate, diagnose, and resolve complex application-related incidents, service requests, and problems in line with SLAs and business priorities. Act as a technical escalation point for application-related issues, working closely with Service ...

week, possible on call rota and also the potential for weekend work. Department Overview The Technology division manages and supports all aspects of technology delivery across the Bankfrom maintaining critical systems that underpin the UK economy, to enabling big data analytics, advancing cyber security capabilities, and driving innovation … delivering resilient, high performing, secure technology solutions and information services across the organisation. Technology operates on a clear and efficient model: Analyse Deliver Service Secure, ensuring transparency, effectiveness, and alignment with business priorities while enabling agility and collaboration across teams. The SQL DBA Infrastructure role sits within the Hosting ...

Techunite is proud to be working with a growing and dynamic organisation to recruit for a Senior IT Support Engineer/Service Desk Lead . This is a key role within the service desk team, ideal for someone with strong technical expertise who’s ready to step into … full time. This opportunity is perfect for a technically hands-on individual who enjoys mentoring others, improving processes, and playing a crucial role in service delivery. You’ll take ownership of day-to-day operations on the service desk, guide and support your team ...

First Line Service Desk Analyst Location: Newcastle Salary: £27,000 (4 on 4 off shift after 6 months) Job Type: Permanent, Full-time Join a global organisation headquartered in the vibrant heart of Newcastle as an IT First Line Service Desk Analyst. This role is your chance … colleagues across the entire infrastructure via phone, email, walk-up, and chat. Collaborate with the wider IT team to resolve issues and improve service delivery. Log all interactions on Service Now with concise notes, ensuring accurate assignment of tickets. Act as a communication bridge between customers ...

Sales Consultant Excellent opportunity for an experienced Technical Pre-Sales professional to join a fast-growing, cloud-led Managed Service Provider operating at enterprise level. Permanent, full-time role based in the Basildon area, with hybrid working considered. Ideal for someone with strong MSP experience who enjoys customer-facing … solution design, technical authority, and working closely with sales and delivery teams. To apply, please email Who is the client? Our client is a rapidly expanding Managed Service Provider delivering secure, scalable, and commercially aligned IT solutions to a diverse customer base. With a strong focus on cloud ...

HaloITSM as our primary helpdesk and ITSM platform – an intuitive, ITIL-aligned tool that empowers fast incident management, SLA tracking, and efficient service delivery. We're looking for a motivated First Line Support Technician to join our team and be the first point of contact for all IT support … while maintaining high customer satisfaction. Using HaloITSM , you'll log, track, and manage tickets efficiently, escalate when needed, and contribute to a smooth-running service desk. Key Responsibilities Ticket Management: Record, track, categorise, prioritise, and document all technical issues and service requests in HaloITSM , ensuring accurate updates ...

maintain monitoring systems to proactively identify and resolve issues. Application Support: Manage application support activities to ensure the prompt resolution of incidents and service requests. Collaborate with the Application Support Manager to develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained … line with best practices. Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget. Facilitate communication and collaboration between project teams and stakeholders. Cyber Security and Compliance: Ensure ...

clearly defined, and solutions are aligned with organisational objectives. You will work with internal teams, external vendors, and technology partners to support the delivery of business and technology change initiatives across a professional services environment. Key Responsibilities Identify and investigate root causes of business problems to drive sustainable long … industry-standard BA techniques. Design future-state (to-be) processes in collaboration with stakeholders. Manage internal and external stakeholders, including technology vendors, consultants and service providers. Ensure delivered solutions meet business requirements and support the tracking of expected benefits. Additional Responsibilities Facilitate interviews, workshops and other discovery activities ...

ServiceNow Developer- SC Security Clearance Service Now Developer, ideally with current DV or SC Security Clearance is required to support our central government client on implementing solutions on the ServiceNow platform to support business processes and improve service delivery. The ServiceNow Developer will be tasked with customising … ServiceNow Developer- SC Security Clearance - Desirable Experience • ServiceNow certifications (CSA, CAD, CIS in ITSM/ITOM/others). • Knowledge of ITIL processes and service management best practices. • Experience with Agile/Scrum delivery. • Familiarity with DevOps pipelines and source control (Git, GitLab, Azure DevOps). 6 month contract ...

Personal Attributes Detail-oriented and proactive with strong organisational skills. Collaborative team player with leadership qualities. Customer-focused with a commitment to high-quality service delivery. Excellent communication and relationship management skills. What We Offer 23 days annual leave (including your birthday) plus bank holidays Company pension scheme Private … activities Excellent office environment with leisure facilities in a town-centre location Additional Information Successful candidates will be subject to a Disclosure and Barring Service (DBS) check . Applicants must be able to commute to Bromsgrove B61 prior to starting. ...

Personal Attributes Detail-oriented and proactive with strong organisational skills. Collaborative team player with leadership qualities. Customer-focused with a commitment to high-quality service delivery. Excellent communication and relationship management skills. What We Offer 23 days annual leave (including your birthday) plus bank holidays Company pension scheme Private … activities Excellent office environment with leisure facilities in a town-centre location Additional Information Successful candidates will be subject to a Disclosure and Barring Service (DBS) check . Applicants must be able to commute to Bromsgrove B61 prior to starting. ...

Service Desk Team Leader When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Our Support Services team play a pivotal role within the Microlise Group, ensuring … innovative, industry-leading technology solutions and services that enable our customers to optimise fleet utilisation and driver performance, to reduce costs and to improve service delivery. As our new Service Desk Team Leader, we are looking for someone to motivate and drive team performance; who are responsible ...

Audio Visual Service Engineer Salary: £40,000 - £45,000 + Company Van Sector: Corporate/Commercial Employment Type: Full-Time, Permanent About the Role We are seeking an experienced Audio Visual Service Engineer to join a growing London-based team, supporting a range of high-profile corporate clients. … conferencing systems onsite across client offices. You'll be a key ambassador for our brand, ensuring smooth AV operations and exceptional service delivery. Key Responsibilities Provide onsite and remote servicing, diagnostics, and repair of AV and VC systems. Perform routine maintenance checks and preventative servicing across client sites. Support ...

title: IT Service Desk Team Lead Location: Head Office (Barrow-In-Furness) Are you ready to take the lead in delivering exceptional IT support? An exciting opportunity has arisen for a confident and experienced individual to join our client as the IT Service Desk Team Lead. … where values align with genuine responsibility. We welcome applicants from diverse backgrounds and are dedicated to building an inclusive workforce. Key Responsibilities: Lead the Service Desk team to deliver a first-class support service that meets the needs of our colleagues. Manage team workload effectively, prioritising support requests ...

focus on Microsoft security technologies. Support improvements to SOC playbooks, documentation and reporting. Help maintain accurate records of incidents to ensure high-quality service delivery. Contribute to team discussions, knowledge sharing, and continuous improvement. Stay informed about new security threats, technologies and best practices as part of your apprenticeship … innovation and robust cyber security. We navigate the complexities of data sensitivity, confidentiality, governance and compliance. We blend strategic insight, depth of technical expertise, delivery and operational excellence to meet the specific requirements outlined. We take a collaborative, one team approach with our clients to drive sustainable change, providing ...

housing and tenant support services, including property repairs and maintenance, rent management, financial advice, and neighbourhood development initiatives. Its work is focused on raising service standards, adapting to evolving community needs, and helping residents access opportunities that improve their wellbeing and quality of life. The organisation's vision-"Homes … contribute to the successful implementation of the data strategy.To work within the Company's Equality and Diversity Policy, Health and Safety Policy, Customer Service and Performance Policies ensuring that these are complied with throughout all activities within the scope of this role to ensure the highest standards of customer ...

Title: Sales Associate Location: Nottingham (hybrid) About GTT: GTT is a leading networking and security as a service provider for multinational organizations, simply and securely connecting people and machines to data and applications – anywhere in the world. We serve thousands of organizations, bringing together the right people, partners … revenue growth. Job Scope/Supervision: This role works closely with sales teams, sales support, order processing, sales engineering, marketing, and service delivery. You will also interact directly with customers and prospects to drive lead generation and support early-stage sales activity. Duties and Responsibilities: Proactively identify and qualify ...

their software development and systems testing function. As a member of senior leadership, you will be responsible for defining application strategy, overseeing enterprise software delivery, and ensuring high-quality development standards across the organisation. The successful candidate will combine strong technical credibility in the Microsoft/.NET ecosystem with … proven experience managing development teams, delivering complex enterprise systems, and working closely with senior stakeholders to align IT delivery with business strategy. Experience within University/Higher Education is a must. Key Responsibilities Lead and manage the IT development and testing teams, setting clear objectives aligned to organisational ...

Scheduler Duration 6 Months (may go perm) Location: Pinner Salary: Up to £30,000 Start date : 16th March Are you an experienced Scheduler or Service Coordinator seeking a role with a relatively quick start? About the Role: As a Scheduler, you will be the vital link between the Service … customer service. This role suits someone highly organised, detail-oriented, and able to thrive in a fast-paced environment. Key Responsibilities: Schedule and dispatch service calls Plan and organise preventative maintenance services Create service quotes and keep customers informed of any delays. Answer incoming calls from engineers ...

Utilising Company CRM and other client management tools. Collaboration & Coordination Coordinate with internal departments such as technical support, operations, and purchasing to ensure seamless service delivery. Attend remote and onsite client meetings independently or alongside Relationship Managers as required. Act as a liaison between clients and internal teams … align and enhance service delivery. Sales & Opportunity Development Support Relationship Managers in identifying opportunities to promote Tridents products and services. Assist in preparing proposals, raising quotations, and managing tenders. Proactively identify growth opportunities within existing accounts. Administrative Support Maintain accurate and up-to-date client records, including managing, reviewing ...

Software team in the Programmes area of STS Defence, developing and maintaining software throughout the Software Development Lifecycle from requirements elicitation, through to in service delivery. The post will provide technical leadership on software projects for key stakeholders and on software development activities undertaken by the company. This includes … changes through change control process as part of spiral development. Continuous improvement of Software Engineering capabilities, maintaining a leading edge capability Leading the planning, delivery and assurance of software work packages and ensuring software engineering process and best practice followed Oversight, direction and guidance to the allocated project team ...

coordination, oversight, and compliance of all network's operational activities across the heat network portfolio. The role ensures safe, efficient, and compliant delivery of planned and reactive works, including carrying out leak detection activities and undertaking remedial works where required. The postholder plays a key role in managing … continuously improved. They support all heat network teams-including London, the North, and regional operations-to ensure consistent standards, rapid response, and high-quality service delivery. The role also maintains digital network visibility, supports stakeholder engagement, and drives continuous improvement in network reliability. Key Responsibilities Operational Leadership & Coordination Coordinate ...