126 to 150 of 491 Service Management Jobs in England

Technical Project Manager (Service Delivery) - Redhill (5 days on site during probation and thereafter Wednesday and Friday from home) - £55-60k base plus benefits Fantastic opportunity to gain a DV clearance and work on key projects protecting the nation. MUST have experience of MOD projects and MUST be eligible for DV clearance which means 10 years UK residency … no more than 28 days out of the country at a time. Working closely with the Programme Director to support the project implementation of new projects and the ongoing management of our client's MOD project portfolios to meet the customer's and company's requirements. SAS3, CSCS and MMM oversight/ownership at service management level. … picture of all ongoing projects against contract scopes. Working with other PMs as required. Matrix is suggested. Capturing programme overviews (schedules, risks, implementation plans, and open jobs). Project management ownership of your own projects across all three contracts. Including: Production and ongoing management of high-quality documentation including Project Management Plans, Risk Registers, Project Schedules, and More ❯

The Service Pod Manager role is a critical role that oversees and ensure the effective operation of the Service Pod(s) and as a result the service provided to our customers. You will be responsible for ensuring exceptional levels of support and service is provided to customers in accordance with defined KPIs, SLAs and with a … will ensure the team communicates with customers using appropriate channels, whilst, ensuring all communications, ticket notes and time entries, meet our quality standards. You will be working with other Service Pod Managers, to ensure collaborative and effective service delivery is achieved and maintained across all Service Pods. Job Requirements: Working for a Managed Services Provider (MSP, or … MSSP). People/Line Management Technical experience to, at least, a 2nd line level. Knowledge and technical understanding of Microsoft 365 and general business IT systems. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident Management. Service Request More ❯

support operations across our retail network. The ideal candidate will bring 3+ years of experience in managing IT teams in a retail environment, with strong capabilities in budgeting, vendor management, and hands-on technical support. This role requires a thinker with excellent leadership and interpersonal skills to drive performance, service excellence. Key Responsibilities Lead and mentor a small … availability and performance of retail systems including POS, inventory, and back-office platforms. Manage the IT support budget, including forecasting, cost optimisation, and reporting. Oversee vendor relationships, contracts, and service level agreements (SLAs). Provide hands-on support and troubleshooting for hardware, software, and network issues. Implement and maintain ITIL-based service management processes. Collaborate with cross … Monitor system health and proactively address risks and incidents. Ensure compliance with cybersecurity, data protection, and industry standards. Develop training programs and documentation to upskill team members and improve service delivery. Required Qualifications & Experience Minimum 3 years of experience in managing IT support teams, preferably within a retail environment. Strong background in budget management, vendor negotiations, and technical More ❯

support operations across our retail network. The ideal candidate will bring 3+ years of experience in managing IT teams in a retail environment, with strong capabilities in budgeting, vendor management, and hands-on technical support. This role requires a thinker with excellent leadership and interpersonal skills to drive performance, service excellence. Key Responsibilities Lead and mentor a small … availability and performance of retail systems including POS, inventory, and back-office platforms. Manage the IT support budget, including forecasting, cost optimisation, and reporting. Oversee vendor relationships, contracts, and service level agreements (SLAs). Provide hands-on support and troubleshooting for hardware, software, and network issues. Implement and maintain ITIL-based service management processes. Collaborate with cross … Monitor system health and proactively address risks and incidents. Ensure compliance with cybersecurity, data protection, and industry standards. Develop training programs and documentation to upskill team members and improve service delivery. Required Qualifications & Experience Minimum 3 years of experience in managing IT support teams, preferably within a retail environment. Strong background in budget management, vendor negotiations, and technical More ❯

edge digital systems supporting the UK's flagship Fusion Energy initiative. This is a unique opportunity to play a pivotal role in delivering the next generation of Digital Engineering Management capability for one of the most complex and forward-looking engineering environments in the world. The Role As PLM Systems Manager, you'll take accountability for the Digital Engineering … Management Systems workstream within the Engineering Tools function, overseeing delivery and operation of the 3DX PLM platform. You'll work closely with Solution Architects, Product Managers and enterprise-level stakeholders to ensure that the digital backbone of the programme operates seamlessly - enabling innovation, integration, and secure collaboration across the entire engineering lifecycle. Key responsibilities include: * Leading the delivery and … management of digital systems that underpin engineering management capabilities. * Overseeing the embedded vendor team delivering the 3DX PLM implementation. * Managing integrations between engineering systems and the wider digital landscape. * Driving service management, cybersecurity compliance, and operational excellence. * Ensuring new capabilities are delivered on time, on budget and to quality standards. * Championing agile delivery approaches within a More ❯

We are looking for a dedicated IT Service Desk Administrator to join a dynamic IT team on a 12-month temporary contract. The successful candidate will provide first- and second-line support within a fast-paced environment, with a focus on ManageEngine IT service management tools. Key Responsibilities: Provide first- and second-line IT support via email … phone, and ticketing systems. Use ManageEngine to log, track, and resolve IT incidents and service requests. Monitor tickets, escalate issues where required, and ensure timely resolution. Maintain IT documentation, inventory, and asset records. Assist with routine administrative tasks, software updates, and system maintenance. Participate in IT projects and change management activities as needed. Requirements: Previous experience in a … Service Desk or IT support role. Familiarity with ManageEngine or similar IT service management (ITSM) tools. Understanding of ITIL principles and IT support best practices. Strong troubleshooting and problem-solving skills. Excellent communication and organizational abilities. Desirable: Experience working in a corporate or multi-site IT environment. Working knowledge of networks, hardware, and software support. What s More ❯

We are looking for a dedicated IT Service Desk Administrator to join a dynamic IT team on a 12-month temporary contract. The successful candidate will provide first- and second-line support within a fast-paced environment, with a focus on ManageEngine IT service management tools. Key Responsibilities: Provide first- and second-line IT support via email … phone, and ticketing systems. Use ManageEngine to log, track, and resolve IT incidents and service requests. Monitor tickets, escalate issues where required, and ensure timely resolution. Maintain IT documentation, inventory, and asset records. Assist with routine administrative tasks, software updates, and system maintenance. Participate in IT projects and change management activities as needed. Requirements: Previous experience in a … Service Desk or IT support role. Familiarity with ManageEngine or similar IT service management (ITSM) tools. Understanding of ITIL principles and IT support best practices. Strong troubleshooting and problem-solving skills. Excellent communication and organizational abilities. Desirable: Experience working in a corporate or multi-site IT environment. Working knowledge of networks, hardware, and software support. What’s More ❯

HybrIT Introduction HybrIT Services is a rapidly expanding Systems Integrator and Managed Service Provider. We pride ourselves on a customer-first approach, delivering high-quality services while fostering strong relationships with our clients. Our diverse customer base includes large corporations, medium-sized businesses, and SMEs across various sectors, such as financial services, public sector, legal, and national retail. With … provide advanced technical support for network and firewall-related issues, acting as a key point of contact for customers needing assistance. You will be responsible for resolving incidents and service requests efficiently while ensuring a high standard of customer service. This role will see you troubleshooting network-related IT issues, including cloud, infrastructure, security, and modern workplace technologies. A … and cloud is required to support the wider team and provide on call support. Key Responsibilities Provide advanced technical support and troubleshooting for network and firewall related incidents and service requests. Act as the primary point of contact for customer queries and ensure timely and accurate issue resolution. Act as an escalation point for network related issues from the More ❯

HybrIT Introduction HybrIT Services is a rapidly expanding Systems Integrator and Managed Service Provider. We pride ourselves on a customer-first approach, delivering high-quality services while fostering strong relationships with our clients. Our diverse customer base includes large corporations, medium-sized businesses, and SMEs across various sectors, such as financial services, public sector, legal, and national retail. With … provide advanced technical support for network and firewall-related issues, acting as a key point of contact for customers needing assistance. You will be responsible for resolving incidents and service requests efficiently while ensuring a high standard of customer service. This role will see you troubleshooting network-related IT issues, including cloud, infrastructure, security, and modern workplace technologies. A … and cloud is required to support the wider team and provide on call support. Key Responsibilities Provide advanced technical support and troubleshooting for network and firewall related incidents and service requests. Act as the primary point of contact for customer queries and ensure timely and accurate issue resolution. Act as an escalation point for network related issues from the More ❯

JOB TITLE: Service Delivery Manager LOCATION: London SALARY: £60,000 - £70,000 WAY OF WORKING: Full Time/Hybrid | Permanent THE BUSINESS: Our client is a highly reputable provider of IT Managed Services, supporting leading organisations across the professional and financial services sectors. Known for delivering secure, reliable and customer-centred technology services, they ensure critical IT environments are … always performing at their best. They are now seeking an experienced Service Delivery Manager to support ongoing growth, operational enhancement and exceptional customer experience THE SERVICE DELIVERY MANAGER OPPORTUNITY: This role is perfect for a confident MSP Service Delivery professional who excels in a fast-paced environment, ensuring seamless service performance, strong stakeholder relationships, and proactive … improvement of IT operations. You will act as the bridge between clients, technical delivery and account management, ensuring services consistently exceed expectations. RESPONSIBILITIES: Act as primary escalation point for persistent issues and major incident coordination Monitor and report on SLA and KPI performance across customers Drive cross-team collaboration to enhance service delivery outcomes Build strong relationships with More ❯

the business units' initiatives and are aligned with business goals and contribute to the overall strategy. Participate in the strategic planning process to identify IT needs and opportunities. Relationship Management Build and maintain strong relationships with key stakeholders in the business units. Act as a trusted advisor to the business on IT-related matters. Facilitate regular meetings with business … units to discuss current and future IT needs. Project Management Oversee IT projects from conception to completion, ensuring they meet business requirements and are delivered on time and within budget for the business unit Coordinate with project managers and IT teams to ensure successful project delivery. Monitor project progress and provide regular updates to stakeholders. Service Management Ensure IT services meet the needs of the business and are delivered effectively. Establish interlock with Service Mgmt. team to monitor and report on service performance, identifying areas for improvement. Work with IT Service Engineering & Service Mgmt. teams to resolve service issues promptly. Communication Serve as a point of contact between the business and More ❯

Front Office Service Performance Manager We are seeking a Front Office Service Performance Manager to join our team. This pivotal role involves managing major supplier relationships and overseeing the performance of systems and devices used for revenue collection across various Transport Modes. This includes ticket and card vending machines, passenger gates, and other related devices across multiple transport … lines .Ideally you will have Public Transport experience Required Skills & Qualifications: Proven experience in service and contract management with third-party suppliers. Strong ability to manage supplier relationships and ensure compliance with contractual obligations. Excellent communication and influencing skills. Ability to work effectively within a team and manage multiple stakeholders. Strategic thinker with a focus on continuous improvement. … Experience in a similar role within a large, complex organisation is highly desirable ITIL V3/4 Service Management certification - Broad knowledge of software development, DevOps & Project Management methodologies (including Prince2, PMM, PMI) - Knowledge of the provision of effective technical support services to a complex, multi-site operation - Knowledge of Enterprise Resource Planning and Asset Management More ❯

Leidos is seeking an experienced Database Administrator (DBA) to be part of a team supporting and maintaining an IT service management tool (ServiceNow) for a large organisation. This role requires hands-on experience with database administration, optimization, and disaster recovery planning. The ideal candidate will be responsible for ensuring database stability, security, and performance, while collaborating with cross … to allow for efficient data recovery in the event of system failures. Monitoring & Performance Optimization: Track system performance and identify bottlenecks affecting database efficiency and data integrity. Incident & Problem Management: Troubleshoot database-related incidents and implement proactive solutions to minimize downtime. Capacity Planning: Monitor and forecast database storage and performance needs, ensuring scalability. Upgrades & Patch Management: Plan and … execute major database upgrades and periodic patching to maintain system stability. Database Logging & Monitoring: Configure and manage database logs for integration into a SIEM (Security information and event management) solution for monitoring and security compliance. High Availability & Failover Management: Monitor, maintain and orchestrate manual failover and failback procedures to maintain uptime. Automation & Scripting: Develop scripts using SQL, Bash More ❯

Shift working will be required 4 shifts on 5 off a mix of days and nights. Dayshifts are 0700 - 1900 and nightshifts are 1900 - 0700 Main Responsibilities: Support the management and delivery of cloud hosting and technology services, ensuring reliability and scalability. Assist in defining and implementing service strategies aligned with business and IT objectives. Participate in incident … problem, and change management processes to maintain service stability. Collaborate with stakeholders to ensure service expectations and SLAs are met. Contribute to continuous improvement initiatives to enhance service efficiency and effectiveness. Conduct risk assessments and support mitigation strategies for cloud and technology operations. Work with technical teams to ensure best practices are followed in cloud hosting … and infrastructure management. Monitor service performance metrics and report on key operational insights. Ensure compliance with security standards, governance policies, and regulatory requirements. Key Skills: Experience in cloud hosting, IT service management, or technology operations. Familiarity with cloud platforms such as AWS, Azure, or Google Cloud. Strong analytical and problem-solving skills. Ability to collaborate effectively within More ❯

ensuring infrastructure and operations deliver reliable, high-performing technology services across the organisation. This includes oversight of infrastructure, security, and operational teams as well as relationships with key vendors, service providers, and business stakeholders. The role acts as a bridge between business needs and technology delivery — enabling innovation while maintaining compliance, security, and performance excellence. Develop and deliver the … and operations strategy in alignment with business goals and digital transformation initiatives. Ensure all systems are designed and managed to meet future scalability, sustainability, and innovation requirements. Maintain high service availability, resilience, and performance across all infrastructure and IT operations. Drive automation, cost efficiency, and continuous improvement across all infrastructure processes and systems. Ensure infrastructure and data security standards … are implemented and maintained, aligning with company and legal requirements. Oversee governance, compliance, and risk management within the IT operations function. Build and manage strong partnerships with key vendors, managed service providers (MSPs), and internal stakeholders. Ensure vendors deliver against agreed SLAs, performance, and cost targets. Lead and develop a high-performing infrastructure, security, and operations team (approx. More ❯

ensuring infrastructure and operations deliver reliable, high-performing technology services across the organisation. This includes oversight of infrastructure, security, and operational teams as well as relationships with key vendors, service providers, and business stakeholders. The role acts as a bridge between business needs and technology delivery — enabling innovation while maintaining compliance, security, and performance excellence. Develop and deliver the … and operations strategy in alignment with business goals and digital transformation initiatives. Ensure all systems are designed and managed to meet future scalability, sustainability, and innovation requirements. Maintain high service availability, resilience, and performance across all infrastructure and IT operations. Drive automation, cost efficiency, and continuous improvement across all infrastructure processes and systems. Ensure infrastructure and data security standards … are implemented and maintained, aligning with company and legal requirements. Oversee governance, compliance, and risk management within the IT operations function. Build and manage strong partnerships with key vendors, managed service providers (MSPs), and internal stakeholders. Ensure vendors deliver against agreed SLAs, performance, and cost targets. Lead and develop a high-performing infrastructure, security, and operations team (approx. More ❯

and sponsorship from senior stakeholders across both business and tech organizations. Product Ownership Accountable for the product strategy, backlog, and roadmap for the following product domains: Global Logistics: Warehouse Management, Cold Chain Management, Transportation Management and 3PL Integration (SAP ECC, SAP EWM) R&D Logistics: Human Biological Samples Management (HBSM), CTSM (SAP ECC, SAP EWM) Labelling … and Traceability: Serialization & Track and Trace processes, Global Batch Genealogy and Traceability, Global Labelling (SAP ATTP, SAP ICH, SAP GBT, Software) Quality: Quality Management - QA (Quality Assurance), Quality Management - QC (Quality Control) - SAP ECC Partner with other Tech groups to ensure integration and alignment across the ERP landscape. Ensure continuous feedback from business stakeholders and end users to … refine priorities. Quality, Risk & Compliance Ensure all Digital Logistics and Quality products comply with internal security, risk management policies, external regulatory and statutory requirements. Guarantee adherence to global standards for drug traceability, batch traceability, and regulatory reporting. Service Management & Process Improvement Accountable for Level 3 support across Digital Logistics and Quality domains. Drive continuous improvement of processes More ❯

Role: Service Desk Manager Location: Hereford | On-site, 5 days per week Salary: £30,000 – £40,000 + benefits Benefits: 25 days holiday, private healthcare, career development, and training support Our client, a leading managed IT services provider, is hiring a Service Desk Manager to lead a dynamic team of service desk analysts. This role is central … to maintaining outstanding customer service standards and ensuring efficient day-to-day IT support operations. What you’ll do Manage, coach, and develop a team of service desk analysts in a busy support environment Oversee ticket prioritisation, escalation, and resolution to meet SLAs and client expectations Drive service improvements and ensure best practice across incident and request … management Collaborate with technical teams to ensure smooth handovers and efficient problem resolution Monitor performance metrics and customer feedback, implementing action plans for improvement You’ll work closely with senior leadership to deliver an exceptional service experience and support continuous improvement across the IT service function. What we’re looking for Previous experience managing or supervising an More ❯

Service Desk Analyst - £30,000 per annum - Leeds Principal IT are working with an industry leading and award-winning logistics company that are looking for a service desk analyst to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional … extensive knowledge covering all points below and has worked in a 1st/2nd line position for at least 2 years. Key Responsibilities: Providing support to internal staff via Service Desk portal & telephone. Accurate logging of incidents and service requests in the IT Service Management system. Diagnosing and resolving technical issues using remote support tools. Troubleshoot … workstation, laptop, mobile phone, and printer issues. Providing clear communication on the status of requests to the requester. Ensuring the Service Desk tickets are continually up to date and being actively monitored and progressed through the system. Escalating incidents and service requests to management or third-party suppliers to ensure service level agreements (SLAs) are met. More ❯

technical discussions, ensuring that outcomes deliver real value. What You'll Bring Proven experience as a Business Analyst in consulting or client-facing environments . Strong communication and stakeholder management skills - comfortable engaging with execs, delivery teams, and governance boards. Confidence in taking ownership of deliverables and outcomes, not just documentation. Experience in requirements gathering, analysis, and process mapping … e.g. BPMN, Visio, Lucidchart, Miro). Workshop facilitation and problem-solving expertise. Familiarity with IT Service Management or governance frameworks (JSM/ITIL experience desirable). A curious mindset and ability to quickly grasp new technologies - exposure to Identity & Access Management is a plus. Excellent written and verbal communication skills with a structured, consultative approach. Nice to … Have Experience with Jira Service Management or similar workflow tools. Understanding of risk, compliance, or governance processes . Background in large-scale transformation within complex organisations. This role is ideal for someone who thrives in an agile, consulting-style environment - confident leading workshops, simplifying complexity, and keeping delivery moving while maintaining stakeholder trust. Reasonable Adjustments: Respect and equality More ❯

IT Service Delivery & Vendor Manager We’re partnering with a leading global professional services firm undergoing a major IT transformation to find an experienced IT Service Delivery & Vendor Manager to join their Technology Services team. This is a pivotal role ensuring world-class delivery of IT services and vendor performance across the UK and global offices. You’ll … act as the bridge between business stakeholders, service owners, and suppliers making sure IT services are stable, cost-effective, and continually improving. Key Responsibilities: Oversee day-to-day IT service delivery across infrastructure, end-user computing, and applications Lead vendor relationship management, driving performance, compliance, and commercial value Manage major incidents and problem management, ensuring clear … communication and fast resolution Own service performance reporting and drive continual service improvement initiatives Act as the primary IT business partner for service delivery into the organisation You’ll bring: 10+ years in IT Service Management, with strong ITIL and vendor management experience Proven record managing outsourced partners/SIAM models Strong commercial and More ❯

Key Responsibilities: Clarify and document business requirements to ensure project plans are comprehensive, realistic, and in line with companyobjectives. Develop projections for capital and expense resource planning to advise management on budgetary issues. Assess business prospects in line with company policies and procedures to ensure they are accurately documented and represented in project plans. Communicate project plans and progress … planning and schedule progress to provide advice and make recommendations for consideration by senior levels within the organization. Lead and develop a team of people, delivering a project office management service or a small project team to ensure work is resourced and allocated effectively, and that processes are adhered to. Required Skillset: Hold an Appropriate industry Degree/… relevant experience. Experience managing subcontractors and third-party suppliers. Have substantial Project delivery experience. Experience using process skills such as EVM, CPA & Risk/Opportunity management. Knowledge of IT Service Management frameworks. PMP or equivalent project management qualification. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced More ❯

Key Responsibilities: Clarify and document business requirements to ensure project plans are comprehensive, realistic, and in line with companyobjectives. Develop projections for capital and expense resource planning to advise management on budgetary issues. Assess business prospects in line with company policies and procedures to ensure they are accurately documented and represented in project plans. Communicate project plans and progress … planning and schedule progress to provide advice and make recommendations for consideration by senior levels within the organization. Lead and develop a team of people, delivering a project office management service or a small project team to ensure work is resourced and allocated effectively, and that processes are adhered to. Required Skillset: Hold an Appropriate industry Degree/… relevant experience. Experience managing subcontractors and third-party suppliers. Have substantial Project delivery experience. Experience using process skills such as EVM, CPA & Risk/Opportunity management. Knowledge of IT Service Management frameworks. PMP or equivalent project management qualification. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced More ❯

Contract Business Analyst (IT Service Management/Operations) 6 months with a view to extending Outside IR35 Flexible hybrid working (London/remote) Context We're seeking an experienced Business Analyst to join a high-profile UK IT Operations centralisation programme. This is a hands-on, impactful role supporting the discovery, transition, and change management phases of … a major IT transformation initiative. You'll play a central role in standardising and streamlining IT service delivery across multiple business units, working closely with senior IT leaders. This is a high-visibility position where your expertise will directly shape the future IT operating model. What You'll Do: Document and formalise existing ("as-is") IT processes across multiple … business units. Define and document future ("to-be") processes for a new shared service model. Produce detailed transition documentation to support smooth implementation. Capture and standardise IT processes including onboarding/offboarding, hardware provisioning, and service management (incident, change, problem, requests). Develop and maintain the Target Operating Model (TOM), including cost modelling and structure. Present complex More ❯

IT Support/EUC Specialist Location: UK - Manchester Duration: 12 Months - extendable Shift: 9 hours SOW: Must have at least 3 to 4 years of experience in managing IT Service Management operations primarily in End User Computing and Deskside support services. High Level understanding of the Desktop Support technology areas and understanding across infrastructure components. Ability to assemble …/Star leaf phones, touch pads, Monitors, Cameras, MS Teams based conference room/meeting room/end users allocated devices etc.), Co-ordination with Facilities teams for maintenance & management of Non Network devices such as CCTV Camera, humidity sensors. Ensure all the workstations are updated with latest Anti-Virus, patches, Windows patches & feature packs etc. Should have good … exposure in troubleshooting using remote support tools like RDP, IDRACK, ILO, IP Phones etc. Ability to trouble shoot printer issues and file restorations etc. Customer service focused; ability to manage key stakeholders in positive, poised and effective manner. Proven experience effectively communicating issues/challenges and solutions to the business. Strong understanding and demonstrated experience working within the Managed More ❯