126 to 150 of 711 Service Management Jobs in England

of applications across our Retail Technology business. This role plays a critical part in managing support teams, refining support processes and tools, and driving service excellence for our SaaS offerings, in-house applications, and third-party systems. You will collaborate closely with stakeholders from TechOps, IT Service Desk … Engineering, and Business teams to ensure seamless service delivery. Additionally, you will contribute to the ongoing modernization of our technology stack, ensuring we continuously improve and innovate our application support strategies Key Responsibilities: Own Application Support Lifecycle: Ensure end-to-end support for critical business applications, meeting SLAs and … availability targets. Incident & Problem Management: Lead resolution and root cause analysis for all Retail application incidents, including major (P1/P2) issues. Escalation & Crisis Leadership: Act as the escalation point for major incidents and provide direction during critical outages. Stakeholder Collaboration: Engage with business, development, and infrastructure teams to More ❯

consulting. Operating across both public and private sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs. Problem Analyst … We have an exciting opportunity for a Problem Analyst to join our growing Service Management team. In this role, you will play a key part in managing problems through their lifecycle, supporting the identification of root causes, reducing the likelihood of recurring issues, and contributing to the continuous … improvement of IT services. You will also work closely with and support Major Incident Management to ensure follow-up actions are effectively addressed and tracked. Key Responsibilities: Manage the Problem Management process from identification through to resolution, ensuring adherence to established procedures and timelines. Work with technical teams More ❯

Job Title: Customer Service Manager Department: Customer Support and Technical Support Location: Manchester, UK (Onsite) About the Role: As a Customer Service Manager, you'll lead our Customer Service and Technical Support teams to deliver outstanding customer experiences. Reporting to the Global Head of Support, you will … the day-to-day operations and overall strategy for the support function. You’ll focus on building a high-performing, customer-centric environment where service quality, satisfaction, and team development are prioritised. This is a leadership role where strong service management, coaching, and operational skills are key. … Key Responsibilities: Lead and develop Customer Service and Technical Support teams, including team leaders and Heads of Line. Oversee daily operations to ensure customer queries and technical issues are resolved quickly, professionally, and empathetically. Monitor and improve customer satisfaction (CSAT), first contact resolution (FCR), response times, and service More ❯

VMware and Wintel systems, Fortinet networking, Azure cloud environments, Postgres and SQL databases, and Dell EMC Power store storage solutions. Implement and uphold ITIL service management frameworks, ensuring optimal performance and service delivery. Guide the deployment and maintenance of legal-specific systems, including Case Management and … Practice Management solutions. Strengthen cybersecurity practices and ensure compliance with relevant regulatory frameworks within a legal setting. Effectively prioritise and manage multiple initiatives, delivering high-quality results within tight deadlines. Preferred Candidate Profile: We are seeking a candidate with a strong background in professional services, ideally with experience in … a legal environment. The ideal individual will possess: Extensive knowledge and technical expertise in IT infrastructure and systems as listed above. Proficiency in ITIL service management frameworks and a proven ability to drive service excellence. A keen understanding of the unique technological needs of the legal industry. More ❯

Director, Client Experience & IT Services Job ID: ADMN- Location: Kingston (with Tri-Campus Responsibilities) Deadline: May 14, 2025 Job Type: Administrative/Management Start Date: Immediately Number of Positions: 1 Duration: Full-Time Position Summary The Director of Client Experience and Services at St. Lawrence College leads the transformation … of IT service delivery by fostering a client-focused culture and implementing strategies that enhance operational efficiency, reliability, and user satisfaction. This senior leadership position is integral to aligning technology services with the college's mission of providing exceptional education and support to its diverse community of students, faculty … academic departments, administrative units, and IT teams, to deliver seamless and responsive services that meet the evolving needs of the college. By overseeing the Service Centre, Client Services teams, IT infrastructure, and relationships with external vendors the Director ensures the consistent delivery of high-quality support while driving initiatives More ❯

Microsoft Applications. The role includes managing the Business Analysts, ensuring high availability and performance of business-critical systems, and leading incident, problem, and change management processes for GLH applications. The Business Improvement Manager plays a key role in ensuring that the organisation's applications are reliable, secure, and aligned … with regular visits to our Manchester Head Office. Qualifications: Relevant Degree or equivalent for example Computer Science, Digital transformation. PRINCE 2 or equivalent project management qualification. Skills: Strong knowledge of a Housing Management and Finance System and Microsoft Office tools. Excellent communication and stakeholder management skills, with … the ability to interact with both technical and non-technical stakeholders. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira, or equivalent platforms. Experience: Proven experience as a Project Manager and/or Application Management, with a focus on managing complex systems such as housing More ❯

over the world, making us the true global employer of choice. What you'll be getting up to: We are looking to hire a Service Desk Lead Engineer to join our global team in Technology to oversee and drive excellence within our Tier 2 - Global Service Desk Team … . As a key technical leader, you will ensure efficient incident resolution, problem management, and service request fulfillment while upholding ITIL best practices. This role is pivotal in bridging Tier 1 and Tier 3 support teams as well as implementing process improvements while maintaining high customer satisfaction through … proactive support strategies. As the Service Desk Engineer Lead you will play a crucial role in mentoring engineers, managing escalations , and improving service quality . You will work closely with cross-functional teams to enhance operational efficiency and drive automation in collaboration with other technical teams. A deep More ❯

is part of the wider Enterprise Transformation capability practice. The ideal candidate will have expertise in business strategy, cloud adoption, innovation, and organizational change management to help clients achieve measurable business outcomes through cloud transformation. Key job responsibilities - Lead and deliver complex advisory engagements across business case development, IT … operating model design, governance, and organizational change management - Facilitate workshops and executive-level discussions to align stakeholders on cloud strategy and transformation roadmaps - Advise clients on the impact of cloud transformation, helping them develop and implement new digitally enabled business models that leverage cloud operating models. - Conduct assessments and … and maturity of cloud operating model transformations, adjusting as needed to ensure success. - Deliver digitally enabled business outcomes using your skills in strategy development, service management, agile delivery, DevOps, business process mapping and organisational design. - Develop business cases and value propositions for cloud adoption and digital transformation initiatives More ❯

IT Service Manager (Incident, Major Incident, Problem) Join to apply for the IT Service Manager (Incident, Major Incident, Problem) role at ERS IT Service Manager (Incident, Major Incident, Problem) Join to apply for the IT Service Manager (Incident, Major Incident, Problem) role at ERS Get AI … powered advice on this job and more exclusive features. Job Description IT Service Manager (Incident, Major Incident, Problem) Grade: 4 Reporting to: Head of IT Service Management Location: Hybrid/London About us IQUW is a speciality (re)insurer at Lloyd's (Syndicate 1856) underwriting a diverse … needs. The role We are seeking a proactive and experienced Major Incident and Problem Manager to take ownership of our Major Incident and Problem Management processes. This role is critical in reducing operational disruption, improving service reliability, and driving continuous improvement across IT services. The ideal candidate will More ❯

is part of the wider Enterprise Transformation capability practice. The ideal candidate will have expertise in business strategy, cloud adoption, innovation, and organizational change management to help clients achieve measurable business outcomes through cloud transformation. Key job responsibilities: Lead and deliver complex advisory engagements across business case development, IT … and maturity of cloud operating model transformations, adjusting as needed to ensure success. Deliver digitally enabled business outcomes using your skills in strategy development, service management, agile delivery, DevOps, business process mapping and organisational design. Develop business cases and value propositions for cloud adoption and digital transformation initiatives. … traditionally siloed functions within IT to help foster cross-functional ways of working and collaboration within our top customers. Minimum qualifications: 10+ years of management consulting or industry experience in areas such as IT strategy & operations, digital transformation, innovation, and organizational change. Deep understanding of cloud technologies and their More ❯

ServiceNow Service Manager/cmdb & csdm/itl/Scripting/rest/soap/data flows We are seeking an experienced ServiceNow Service Manager to take strategic ownership of the ServiceNow platform, supporting mid- to long-term development and ensuring alignment with business needs. This role requires … a blend of technical leadership, stakeholder management, and hands-on ServiceNow expertise. Location: London (Hybrid - 2 days onsite per week) Level: Vice President Department: Infrastructure Management Reports To: Director, Infrastructure Service Management Key Responsibilities: Lead the strategic design, development, and implementation of ServiceNow solutions. Provide expert … platform strategy with business goals. Support and mentor team members with ServiceNow training and knowledge sharing. Manage and maintain CMDB and align with Common Service Data Model (CSDM) standards. Core Skills & Experience: 5-7 years of hands-on ServiceNow development or management experience. Proven ability to implement and More ❯

Job summary The Digital Services department has a culture of service improvement where an agile and responsive Digital Service function holds a mature dialogue as a partner with internal and external stakeholders. The department enables an organisation where staff have the right information tools to do their roles … as information citizens in a connected community.The Digital Services function supports all internal, clinical and corporate needs as well as a number of external service customers within Norfolk which is led by a Head of Digital Services with four teams (Customer Services, Infrastructure Services, SystmOne IT and Security & Change … . Customer Services comprises of a Service Desk team which provide first line technical support, acting as a single point of query into the organisation and a Desktop team which covers a geographical spread of 3,300 miles. The SystmOne IT team, the Infrastructure team and Security and Change More ❯

or Senior Consultant in a client-facing role. Strong expertise in multiple ServiceNow modules, especially: ITSM (Incident, Problem, Change, Request) ITOM (Discovery, CMDB, Event Management) HRSD (Human Resources Service Delivery) CSM (Customer Service Management) Service Portal, Flow Designer, Integration Hub Experience with designing and implementing … integrations via REST/SOAP APIs and MID Servers. Strong understanding of CMDB, service mapping, and data modelling. Ability to manage client relationships and deliver workshops/presentations. Knowledge of Agile/Scrum methodologies. ServiceNow Certified Implementation Specialist or ServiceNow Certified System Administrator. This is a fantastic opportunity to More ❯

methodologies to adapt to new regulations, compliance requirements and business change Advise on and foster continuous improvement and effectiveness of GRC processes, driving improved management information to better allow appropriate prioritisation and risk based decisions Lead initiatives that build a culture of accountability and responsibility across engagements Enhance governance … Design) Providing security expertise across security standards and accreditations, measure and control the effectiveness of the security controls framework and maintain the Information Security Management System. Deriving and delivering documented Information Security Management Plans which incorporate Regulatory, Legal and Compliance in relation to applicable security policies, standards and … the identification of identified risks and emerging cyber security vulnerabilities and threats. The subsequent analysis to quantify and lead risk mitigation plans Work with Service Management to ensure that partners and suppliers adhere to agreed standards, policies and verify/evidence appropriate compliance and security KPIs Work closely More ❯

Service Delivery Manager (DV Security Clearance) Position Description The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our … position will be a working out of our office in Lincoln. Your future duties and responsibilities You'll work closely with leadership to drive service excellence by sustaining and enhancing a bespoke LAN environment. Your focus on continuous improvement and effective change management will ensure that critical network … delivered reliably, meeting the evolving needs of our clients. Key Responsibilities: • Introduce and manage SLAs and KPIs on behalf of the CIS Department. • Capture service delivery performance through varied service reports measured against agreed SLAs and KPIs. • Lead or consult on continuous service improvement initiatives. • Facilitate collaboration More ❯

Service Delivery Manager (DV Security Clearance) Position Description The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our … position will be a working out of our office in Lincoln. Your future duties and responsibilities You'll work closely with leadership to drive service excellence by sustaining and enhancing a bespoke LAN environment. Your focus on continuous improvement and effective change management will ensure that critical network … delivered reliably, meeting the evolving needs of our clients. Key Responsibilities: • Introduce and manage SLAs and KPIs on behalf of the CIS Department. • Capture service delivery performance through varied service reports measured against agreed SLAs and KPIs. • Lead or consult on continuous service improvement initiatives. • Facilitate collaboration More ❯

seeking to optimise our established Cloud deployment, built on Azure, to provide an AI-augmented agile cloud platform that responds quickly to demand from service users, making it "easy to do business" with Ramsay - for patients, clinicians, and partners. Working alongside colleagues in our "Digital & Technology" function, along with … well-architected" frameworks, and possess prior experience of scaled cloud migration and datacentre exit programmes. Knowledge of architecture models, principles, standards (TOGAF, Zachman), project management (waterfall, agile), and service management (ITIL) lifecycle is essential. Azure cloud certification and exposure to cloud providers (AWS, Azure), service models … CLI), Automation (PowerAutomate) Entra ID user accounts, groups, app registrations, single sign-on, managed identities, role-based access control, connect, B2B sync, multi-tenant management Hub and spoke virtual network topologies, virtual WAN, secured hubs with Azure Firewall, ExpressRoute, VPN, Network Virtual Appliances (Meraki SD-WAN) Front Door and More ❯

We're seeking a hands-on Service Delivery and Project Manager to ensure smooth delivery and continuous improvement of IT services across the UK, Europe, and India. You will manage key technology solutions, oversee supplier relationships, and ensure services meet security, availability, and performance standards. You'll need strong … project management skills to lead technology upgrades, service enhancements, and the integration of emerging technologies like AI and advanced data capabilities. We're looking for a self-starter who can mentor others, collaborate effectively, and deliver cost-efficient solutions that add business value. Key Responsibilities: Manage and own … core IT services and SaaS platforms (Microsoft 365, Power Platform, ExcelPoint, ViewPoint, FieldView, and more). Deliver IT services on budget and within agreed service levels globally. Ensure cybersecurity compliance, including Cyber Essentials Plus certification. Build strong relationships with business units and senior management to align IT services More ❯

We're seeking a hands-on Service Delivery and Project Manager to ensure smooth delivery and continuous improvement of IT services across the UK, Europe, and India. You will manage key technology solutions, oversee supplier relationships, and ensure services meet security, availability, and performance standards. You'll need strong … project management skills to lead technology upgrades, service enhancements, and the integration of emerging technologies like AI and advanced data capabilities. We're looking for a self-starter who can mentor others, collaborate effectively, and deliver cost-efficient solutions that add business value. Key Responsibilities: Manage and own … core IT services and SaaS platforms (Microsoft 365, Power Platform, ExcelPoint, ViewPoint, FieldView, and more). Deliver IT services on budget and within agreed service levels globally. Ensure cybersecurity compliance, including Cyber Essentials Plus certification. Build strong relationships with business units and senior management to align IT services More ❯

continue to grow, we're looking for a Head of Operations/Delivery to drive operational excellence, ensure efficient project delivery, and optimise our service offering. This is a pivotal new role within the business, shaping how we deliver value to our clients and supporting the agency's continued … scope, and to the highest standard. You will work closely with department heads to identify areas for operational improvement and develop strategies to enhance service quality. Acting as a central figure in the business, the Head of Operations/Delivery will serve as the main link between the CCO … profitability. Ultimately, the role will ensure smooth client output process execution from business development all the way through to delivery, including strategy, planning, account management and daily operations. You will also be responsible for owning operational business reporting, making it clear how well the business is performing against key More ❯

continue to grow, we're looking for a Head of Operations/Delivery to drive operational excellence, ensure efficient project delivery, and optimise our service offering. This is a pivotal new role within the business, shaping how we deliver value to our clients and supporting the agency's continued … scope, and to the highest standard. You will work closely with department heads to identify areas for operational improvement and develop strategies to enhance service quality. Acting as a central figure in the business, the Head of Operations/Delivery will serve as the main link between the CCO … profitability. Ultimately, the role will ensure smooth client output process execution from business development all the way through to delivery, including strategy, planning, account management and daily operations. You will also be responsible for owning operational business reporting, making it clear how well the business is performing against key More ❯

best work no matter their location. About the role The primary purpose is to build, sustain and continually improve an efficient, effective and profitable service desk delivering fast, reliable, friendly, proactive and expert 24x7 customer support. This role is based in the office of one of our most important … are delivered on time and 100% of leaver requests are completed the day the user leaves. Acting as a technical point of escalation for service desk colleagues to help them resolve tickets the same day (preferably the same hour). Log tickets for the customer and ensure you are … following the Incident Management process every time – “if it’s not in the ticket, it didn’t happen”. Maintain ticket Q so all tickets include a daily update. The standard is to avoid having tickets older than 2 weeks that do not have a full plan of action More ❯

customer experience. The purpose of this role is to help deliver contracted Business-As-Usual support services typically adhering to ITIL v3 framework of Service Transition, Service Operations and Continuous Service Improvement. A Business Support Analyst (level 1) is someone who has little or no experience in … IT services who has strong potential to provide an exemplary support service to Sequel's highly valued clients putting the clients' needs at the forefront of everything Sequel does. Responsibilities Have an awareness of & be proficient in executing and adhering to department processes in which training has been supplied … within a team environment, persons fulfilling this role will undertake investigations and assist in resolving application and system issues across multiple products Through IT Service Management tooling to collect information relating to client requirements pertaining to incidents and service requests Undertake administrative tasks needed to deliver support More ❯

Join Our Team as a Service Desk Analyst! Location: Warrington- fully office based while temping Contract Type: Temp To Perm Hourly Rate: £12.82 We're on the lookout for a dedicated and enthusiastic Service Desk Analyst to join our vibrant team in Warrington! If you thrive in a … client-facing IT environment and have a passion for providing outstanding customer service, we want to hear from you! What You'll Do: As a Service Desk Analyst, you'll be the first line of support for our valued customers. Your role will include: Handling incoming queries and … issues with professionalism and efficiency. Utilising service management systems (like Axios Assyst, ServiceNow, or Zendesk) to manage and resolve tickets. Developing and nurturing strong relationships with customers. Ensuring compliance with ITIL framework practises in your daily operations. Collaborating with team members to deliver exceptional service under pressure. More ❯

side of the business where we have attained Videalert and Vortex. Together we are the UK’s leading supplier of intelligent traffic enforcement and management solutions and leading provider of smart city solutions that deliver the highest productivity at the lowest operational cost. We provide environmental sensors, networks, and … critical part of the operations team. It is the function of our Field Engineers to ensure the hardware required for our traffic enforcement and management products is delivered and maintained in a timely, successful, and safe manor. What you will be doing: Work with the Head of Service Management, PMO Manager and Technical Manager and wider service delivery and service management team to ensure any recurring technical issues are addressed and any training or documentation requirements are identified and implemented. System commissioning – working with our engineering partners to install at client sites, ensuring More ❯