126 to 150 of 451 Service Management Jobs in England

within the firm that suit your experience should you wish to continue with Deloitte. About the role: We are seeking an experienced a Continuous Service Improvement Senior Manager to deliver our new approach to service improvement at Deloitte. As part of our Service Management … needs and that our people enjoy a ‘consumer grade’ user experience. This is an Enabling Functions-wide role, working across multiple internally facing service areas so experience in shared services/GBS/BPO service improvement is essential. Responsibilities but not limited to: Define and maintain ...

through walk-ups, email tickets, Teams messages, and calls Maintaining hardware and software asset inventory, ensuring everything is up to date Offering excellent customer service, translating technical jargon into easy-to-understand terms Key Responsibilities : Primarily End user support - AD, AAD, Office 365, Teams, Exchange, Intune, autopilot, incident management, request fulfilment, purchasing, logistics, starters/leavers process (New hire induction) end user hardware support, AV support Systems/Service support - Azure AD, Office 365 IT Service Management - Ticket handling, worklogs, populating solution KB in ITSM, prioritisation, customer focused, good English language skills (verbal, written) Floorwalking ...

Technology (OT) transformation. This role is ideal for an experienced support engineer with knowledge of telemetry, SCADA, Operational Technology, application support, databases and IT Service Management. You will support business-critical OT and telemetry systems, provide 2nd line application support and work closely with technical teams, project managers, service … systems Perform database configuration in line with established standards Investigate and resolve incidents, problems and technical faults Support BAU implementations, upgrades and service transition activities Liaise with IT service desk and service delivery teams Support project planning through scope, effort and resource estimates Maintain high standards ...

Technology (OT) transformation. This role is ideal for an experienced support engineer with knowledge of telemetry, SCADA, Operational Technology, application support, databases and IT Service Management. You will support business-critical OT and telemetry systems, provide 2nd line application support and work closely with technical teams, project managers, service … systems Perform database configuration in line with established standards Investigate and resolve incidents, problems and technical faults Support BAU implementations, upgrades and service transition activities Liaise with IT service desk and service delivery teams Support project planning through scope, effort and resource estimates Maintain high standards ...

supporting the transformation of healthcare through technology. As part of the Technical SBU, your primary goal will be to support the delivery of Service Level Agreements, design and implement technical solutions, and work collaboratively with our Partners and Customers to align with clinical and IT strategies. You will play … users, to managing upgrades and installations within our Datacentres. We are committed to ensuring that our customers experience minimal disruption and receive high-quality service that ensures the smooth continuation of care. If you are ready to bring your passion for digital transformation and healthcare to the next level ...

associated infrastructure remain robust, secure, and well-maintained, supporting the digital services relied upon across our partner organisations. The role includes leadership and management of specialist technical teams, fostering a high-performance culture focused on quality, continuous improvement, and excellent customer service. The post holder will also … issues Ability to negotiate, persuade and influence at all levels both within and across organisational boundaries Ability to make sound decisions on operational and service issues and developments based on knowledge and experience Excellent knowledge of Health Care IT Excellent knowledge and experience of Information Governance Ability to understand ...

focus on aerospace and defence, automotive, energy, industrial, consumer and medical. About the role: This role is designed to develop the technical, professional, and service management capabilities of an individual delivering supervised first-line IT support. The role is aligned to the Microsoft Azure Cloud Support Specialist Level … apprenticeship and combines on-the-job experience with a structured apprenticeship programme, enabling the individual to build capability progressively within a live IT service environment. The role is part of the IT Service Desk function and operates within an IT Service Management (ITSM) framework. The role ...

seeking an experienced Workday HCM Lead to provide technical leadership, governance and subject matter expertise across a large-scale Workday Human Capital Management environment. This is a senior role combining hands-on Workday configuration expertise with leadership, solution assurance, stakeholder management and team development responsibilities. You will play … Subject Matter Expert (SME). Provide technical and functional leadership across: Core HCM Organisations Staffing Models Job Architecture Business Process Framework Compensation Absence Talent Management Performance Management Define, promote and govern best practice for Workday HCM configuration, design and support. Review and assure solution quality across configurations, enhancements ...

Major Incident Manager to join our London based law firm on a permanent basis. Major Incident Manager Responsibilities and Duties: * Major Incident Management within shift and OOH on rotation. * Oversee and drive Incident Management activities, including the resolution of Major Incidents. This will often involve bringing together multiple … effectively communicate with people across all levels of IT management. * Work to improve the reliability of IT Services and the end-to-end Customer Service through Experience Level Management. Also, play an active role in the Experience Management Group (XMG) - chairing the forum where required. * Drive both reactive ...

Service Desk Engineer The Service Desk Engineer serves as the primary technical point of contact for RFA's global client base, delivering exceptional white-glove support across endpoint, cloud, security, and collaboration technologies. This role is responsible for providing first and second-level technical support, resolving incidents, fulfilling … service requests, and maintaining high levels of customer satisfaction while supporting a diverse portfolio of managed IT services. The Service Desk Engineer utilizes modern troubleshooting methodologies, automation tools, AI-assisted support platforms, and cybersecurity best practices to efficiently resolve issues and improve the client experience. Successful candidates demonstrate ...

Service Delivery Manager – Defence Location: Bristol (predominantly on-site with some hybrid) Security Clearance : Eligibility and willingness to obtain DV clearance (Need to be Sole British National) We're seeking an experienced Service Delivery Manager to lead and build a Secure IT Operations Service supporting defence focused … regulated environment. Sitting within the IT function and working closely with Secure Operations, you'll establish, lead and continuously improve a newly formed secure service delivery team, ensuring robust, compliant and high performing IT services. What you'll be doing Build, recruit and lead a new IT Secure Operations ...

Technology Company who have an office in Nottingham, Nottinghamshire. We are partnering with a well-established, international software provider that delivers mission-critical business management solutions to equipment rental, plant hire, construction, and asset-intensive organisations worldwide. With a strong reputation in the market, an established customer base … function while working closely with senior leadership across the organisation. The successful candidate will most likely come from rental software, construction software, ERP, field service management, or an industrial SaaS background. Key Responsibilities: Own and deliver the new business and account management revenue targets across ...

hybrid 6 months Active SC clearance required Market rates inside IR35 - umbrella only Role description SharePoint upgrade/deployment Strong SharePoint admin skills Change Management - Service Management - Project Management Nice to have skills Support of on prem SharePoint implementations, PowerShell and/or Python scripting. ...

automation, and ITIL best practices. Location: London (Mayfair), 3 days per week on-site, with occasional travel to Aalborg and Antwerp. Key Responsibilities Own service performance, SLAs, OLAs, reporting, and governance across Trading Infrastructure. Lead Major Incident Management (P1/P2), stakeholder communications, root cause analysis, and service recovery. Govern ITIL processes including Incident, Problem, Change, Configuration, and Service Request Management. Maintain CMDB accuracy, service mapping, and dependency management to support operations and governance. Drive Post-Incident and Post-Change Reviews, ensuring lessons learned translate into measurable improvements. Use operational metrics and trend analysis ...

automation, and ITIL best practices. Location: London (Mayfair), 3 days per week on-site, with occasional travel to Aalborg and Antwerp. Key Responsibilities Own service performance, SLAs, OLAs, reporting, and governance across Trading Infrastructure. Lead Major Incident Management (P1/P2), stakeholder communications, root cause analysis, and service recovery. Govern ITIL processes including Incident, Problem, Change, Configuration, and Service Request Management. Maintain CMDB accuracy, service mapping, and dependency management to support operations and governance. Drive Post-Incident and Post-Change Reviews, ensuring lessons learned translate into measurable improvements. Use operational metrics and trend analysis ...

Service Desk Specialist – White‐Glove Support Trading Applications | Market Data | Azure | Active Directory London, Onsite Permanent UST is looking for an accomplished VIP Service Desk Specialist to deliver white‐glove support services across a portfolio of managed service projects. The role plays a key part in enabling … discreet executive support. About the Role The successful candidate will provide premium first-line IT support to VIP users, delivering seamless incident resolution and service request management while maintaining the highest levels of service excellence and user satisfaction. This position demands strong technical capability, exceptional communication skills ...

Title: IT Service Desk Technician Job Ref: ISDT-494 Closing Date: 10/07/2026 Summary The IT Service Desk Technician is responsible for providing first‐line and second‐line support to end users across corporate and technology environments, ensuring reliable, secure and efficient … operation of IT services. This role is the primary point of contact for users, delivering a high‐quality support experience while maintaining service availability and protecting the integrity of IT systems. Working as part of the Service Desk function, the role supports the wider IT Engineering and Infrastructure ...

Overview An exciting opportunity has become available for a Service Desk Analyst (Level 2) to join the Technology Services Management division based at Paragon's Client partner site in Rotherham. The role objectives of a service desk are centred around maintaining efficient IT operations ensuring that … service desk operates smoothly, supporting business operations effectively, and maintaining a high level of user satisfaction. This is a full-time office based position working on rotating shift pattern hours. Rotation between, day/evening & night shift ( Roughly 8am-4pm/4pm-11pm/11pm-7am) Each shift will ...

Production. The individual will work within the Product Squad strongly collaborating with Engineering, Product and QA. Beyond the squad, they will interact with Service Reliability, Information Security, Architecture, QA, Production enablement, Observability, and Service Delivery teams. What you'll need to succeed Subject-matter expert in DevOps, Cloud … Management and Finops Experience of working in a cloud environment - AWS Experience with designing and building Infrastructure as a Code(e.g. Terraform) framework Experience of building pipelines from scratch, continuously improving the pipelines, particularly using GitHub. Experience of working with mono repos and the ability to scale the Pipeline ...

manage and support critical enterprise AI based applications in a fast-paced production environment. The role requires hands-on expertise in monitoring, incident management, troubleshooting, release support, and ensuring high availability and stability of business-critical platforms. In this role, youll make an impact in the following ways: Provide … Perform root cause analysis (RCA) for recurring issues and drive permanent fixes. Analyze production logs, identify failure patterns, and create actionable dashboards to improve service monitoring and incident response. Coordinate with development, infrastructure, database, network, and business teams for issue resolution. Support application deployments, change requests, weekend releases ...

closely with Architecture, Security, Development, and wider Operations teams, the role ensures solutions are delivered, integrated, and operated at scale, with strong focus on service reliability, security, cost efficiency, and user experience. The role embeds operational excellence, resilience, automation, and governance, driving standardisation and continuous improvement across cloud, workplace … identity platforms. Through strong leadership and execution, it reduces risk, complexity, and operational overhead, while improving service performance, stability, and cost control. What you will do Leads engineering and operational delivery across M365, Azure, GCP, Windows, and VDI platforms, ensuring services, tooling, and integrations are secure , resilient , scalable ...

connectivity and collaboration is the key to enabling secure data driven success. About the role: We are seeking a proactive and customer-focused IT Service Desk Apprentice to join our team in providing 24/7/365 support for end users. The ideal candidate will be responsible … resolutions in the ticketing system, ensuring accuracy and completeness. Contribute to the development of internal knowledge base articles and user guides to improve self-service and troubleshooting. Communicate with end-users to update them on the status of open issues and provide clear instructions for resolution. Prioritise and escalate ...

manage and support critical enterprise AI based applications in a fast‐paced production environment. The role requires hands‐on expertise in monitoring, incident management, troubleshooting, release support, and ensuring high availability and stability of business‐critical platforms. In this role, you’ll make an impact in the following ways … Perform root cause analysis (RCA) for recurring issues and drive permanent fixes. Analyze production logs, identify failure patterns, and create actionable dashboards to improve service monitoring and incident response. Coordinate with development, infrastructure, database, network, and business teams for issue resolution. Support application deployments, change requests, weekend releases ...

Associate Consultant ServiceNow Newbury & Farnborough locations Join RT Consultings Associate Consulting workforce Who we are RT Consulting are a trusted management consultancy and service provider, delivering high-quality, value-focused solutions across Defence, Policing, and Central Government. We specialise in supporting complex technology programmes within secure and regulated … environments, with capability across ServiceNow , digital service management, platform engineering, and technology transformation. Our consultants work across the full lifecycle of delivery, from requirements and design through to hands-on build, integration and optimisation helping clients deliver sustainable, scalable solutions in high-assurance settings. Your Invitation: To join ...

Telemetry Application Support Engineer's on a long term program of work. Key Responsibilities: * Provide support for telemetry and business applications. * Manage and resolve service requests, incidents, and problem tickets in line with agreed service levels. * Perform fault analysis, troubleshooting, and resolution of application issues. * Support BAU operations … application enhancements, and transition activities. * Liaise with Service Desk and Service Delivery teams to ensure effective support processes. * Perform database configuration and maintenance activities in line with established standards. * Support project activities by providing effort estimates and technical input where required. * Maintain knowledge articles, configuration information, and support ...