126 to 150 of 1,985 Service Management Jobs in England

My London Market insurance client are looking for a Technical Lead (In Ops- ServiceNow) specializing in core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), and HR Service Delivery. Strong understanding of the ServiceNow platform's architecture, integration capabilities, and custom application development you will spearhead the … solutions to support business strategies. Provide technical direction and guidance to development teams, ensuring adherence to best practices, standards, and architecture principles. Act as a key advisor to senior management on technology trends, innovations, and opportunities to enhance business operations. Oversee and manage end-to-end delivery of IT projects, ensuring they are completed on time, within budget, and … requirements and industry best practices. Requirements 10+ years of progressive experience in software development, or technology leadership roles Includes hands-on core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), Customer Service Management (CSM) & Financial Services Operations (FSO). 4+ years of experience in JavaScript or More ❯

new product offering focused on CRM workflows, and we are seeking a skilled ServiceNow Developer to join our dynamic team. Job Summary: As a ServiceNow Developer specializing in Customer Service Management (CSM), you will be responsible for designing, developing, and implementing solutions that improve our CRM workflows. You will work closely with stakeholders to understand their requirements, translate … recommend improvements and enhancements. Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field. - Proven experience as a ServiceNow Developer, with a strong focus on Customer Service Management (CSM). - Proficiency in ServiceNow development tools, including Service Catalog, Incident Management, Problem Management, and Change Management. - Strong analytical and problem-solving skills, with More ❯

Support Manager , you will oversee the stability and performance of applications within our Retail Technology division. Your role involves managing support teams, refining support processes and tools, and driving service excellence for our SaaS, in-house, and third-party applications. You will work closely with TechOps, IT Service Desk, Engineering, and Business teams to ensure seamless service … delivery and contribute to modernizing our technology stack. Key Responsibilities Own Application Support Lifecycle: Manage end-to-end support for critical applications, meeting SLAs and availability targets. Incident & Problem Management: Lead resolution and root cause analysis for all retail application incidents, including major issues. Escalation & Crisis Leadership: Act as the escalation point during major incidents and provide guidance during … Stakeholder Collaboration: Work with business, development, and infrastructure teams to address pain points and facilitate change and release processes. Vendor Oversight: Manage third-party vendor performance and ensure accountability. Service Monitoring & Metrics: Define and monitor KPIs, dashboards, and metrics to evaluate support quality and team performance. Proactive Monitoring: Implement proactive detection and prevention strategies for incidents. Continuous Improvement: Lead More ❯

customers. The department has two main functions. The first is Enterprise Architecture and Information Technology, which involves delivering IT services, including architecture and business analysis, IT project delivery, IT service management (and the IT service desk), infrastructure services, IT security, and innovation management. The second function is Data, Management Information (MI), and Reporting, which includes fulfilling … Architecture and a three-year IT Roadmap that aligns with the Business Plan and business objectives. Delivery of the IT Strategy and Roadmap is a key responsibility, encompassing budget management, talent acquisition, systems and solutions implementation, business engagement, and coordination with relevant third parties. Building strong and effective relationships with business stakeholders is crucial to gain quality feedback, prioritising … requirements, and ensure their effective delivery. You'll be required to develop a strategy and plan for Data & Information Management, Business Insight, and Reporting. Ensuring effective and reliable IT operations for all users, formalised into Service Level Agreements, is essential. Leading the management team in shaping and delivering their responsibilities, providing guidance on best practices, and formally More ❯

times a week. Interviews will take place in Newcastle on 15th and 16th July. What do we offer? 27 days annual leave, rising to 29 days after five years' service and 33 days after ten years' service + public holidays Excellent pension, 23.7% employer contribution Active wellbeing and inclusion networks NHS Car Lease Scheme Access to a wide … DDaT Officer, you'll maximise resources and outcomes through productive sustainable delivery. Identify and implement significant efficiencies, communicate and embed significant transformational policy and process changes to continuously improve service provision and performance. Lead a large, diverse workforce, inspire and develop colleagues across a range of disciplines in continuous improvement utilising user centric design methodologies. Define and implement cyber … Lead the technology vision, ensuring a modern, secure, and scalable IT architecture. The design and adoption of practices and processes which ensure strong governance around technology choices. Oversee risk management and incident response planning, ensuring swift and effective responses to security threats. Implement Green IT practices to improve sustainability and energy efficiency in technology infrastructure. Lead the creation and More ❯

migrating critical infrastructure and applications from on-premise environments to AWS Cloud-native infrastructure and platforms. The ideal candidate will possess both a solid technical background and strong project management experience, with the ability to oversee and deliver complex IT transformation initiatives. This role will involve close collaboration with our Solution Architect to ensure seamless integration and networking between … systems. Key Responsibilities: Project Management Lead IT Infrastructure and Application Migration: Manage the end-to-end project lifecycle for the migration of on-premises infrastructure and applications to AWS Cloud. Apply agile project management methodologies to ensure iterative progress, adaptability, and collaboration across teams. Utilize project management tools such as Jira and Confluence for efficient project tracking … reporting, and team coordination. Implement ITIL-based service management practices to ensurensure quality and alignment with operational objectives. Technical Oversight and Collaboration Oversee technical aspects of migration projects, ensuring adherence to cloud migration patterns based on the 7 Rs framework (Retire, Retain, Rehost, Replatform, Repurchase, Refactor, and Relocate). Work closely with the Solution Architect to oversee critical More ❯

migrating critical infrastructure and applications from on-premise environments to AWS Cloud-native infrastructure and platforms. The ideal candidate will possess both a solid technical background and strong project management experience, with the ability to oversee and deliver complex IT transformation initiatives. This role will involve close collaboration with our Solution Architect to ensure seamless integration and networking between … systems. Key Responsibilities: Project Management Lead IT Infrastructure and Application Migration: Manage the end-to-end project lifecycle for the migration of on-premises infrastructure and applications to AWS Cloud. Apply agile project management methodologies to ensure iterative progress, adaptability, and collaboration across teams. Utilize project management tools such as Jira and Confluence for efficient project tracking … reporting, and team coordination. Implement ITIL-based service management practices to ensurensure quality and alignment with operational objectives. Technical Oversight and Collaboration Oversee technical aspects of migration projects, ensuring adherence to cloud migration patterns based on the 7 Rs framework (Retire, Retain, Rehost, Replatform, Repurchase, Refactor, and Relocate). Work closely with the Solution Architect to oversee critical More ❯

a faster path to Return on Investment. This solution combines the breadth and scale of KPMG's leading practice, capabilities and insight into a complete solution for an effective service management back-office solution. The Powered Apps teams are communities of technology focussed professionals who work together to deliver KPMG Powered Enterprise though a standardised delivery model, which … closely with the client leads to optimise processes and maximise the benefits of Oracle Advise clients on the transformational aspects of Oracle in relation to HR operating model, self-service, service delivery, portal, virtual agent and relevant HR process execution, e.g. Onboarding, Absence Management, Payroll, Offboarding etc Contribute to business development and sales initiatives including bid, proposal … team by showcasing our values and principles, leading from the front and by example. Assisting with goal development and coaching of staff to enable the growth of the junior management team within our practice. Experience Required Proven experience successfully delivering Oracle Payroll and HCM programmes Advanced functional understanding of Oracle product Experience in Payroll and HR leading transformation projects More ❯

TSA), you will be the “face of Ofcom ICT”, placing colleague experience at the heart of every interaction. You'll provide responsive, high-quality support by resolving incidents, fulfilling service requests, and championing a positive ICT experience. The TSA takes a proactive approach to diagnosing and resolving problems, sharing knowledge with colleagues, and promoting the effective use of ICT … solutions. You'll play a key role in gathering feedback from colleagues and ensuring it is communicated internally to help drive service improvement. In addition to day-to-day support, you will collaborate with the Service Management and Programme Delivery teams to help maintain service levels, support new or changing ICT services, and contribute as a … advice Maintains expert-level knowledge of Microsoft 365 apps including Teams, Excel, PowerPoint, Outlook, OneDrive, SharePoint, Loop, OneNote, Power Automate, Forms, and Planner. Regularly updates expertise in Microsoft Endpoint Management, including SCCM and MDM solutions. Delivers expert advice, training, and support on meeting room technologies such as Microsoft Teams, Teams Town Hall, Webinars, O365, and room booking systems. Supports More ❯

wider IT support teams. The Application Packaging Team is responsible for managing the end to end delivery of applications and Operating System gold builds, and the on-going lifecycle management for those applications. This critical on site DV security cleared role undertakes application packaging and is an integral part of the project team. Also, as deputy to the team … Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills Job Description: Experience of Application Lifecycle Management in an Enterprise environment as part of a desktop transformation project Strong Application Packaging experience using Flexera AdminStudio, InstallShield, IS Recapture & ORCA Expert understanding of MSI technology, including transforms. … highlight any local shadow IT agreements Be politically savvy and understand the concerns and priorities of our customer and our own support teams Required skills: Basic Knowledge of project management tools and techniques Basic Understanding of IT project management methodologies including agile and waterfall Microsoft Active Directory server Microsoft Group Policy Objects (GPOs) Understand cloud technologies Understand network More ❯

transformational Public Cloud and Private Cloud migration and modernization projects. As part of a multidisciplinary, agile team, you will collaborate closely with colleagues and clients to ensure top-quality service delivery. Responsibilities Lead the design, planning, and implementation of Public and Private Cloud projects for key clients. Collaborate with the Project Management team to ensure successful project delivery. … Microsoft 365 services including Entra ID, Conditional Access, Exchange Online, Intune, and SharePoint. Knowledge of DevOps practices and CI/CD tools. Proficiency with Terraform. Understanding of ITIL and service management frameworks. Knowledge of on-premise networking and integration with cloud services. Benefits & Perks 25 days leave plus public holidays, and one additional birthday leave day. Company pension More ❯

at Ekco. The role involves delivering transformational Public and Private Cloud migration and modernization projects. Our multidisciplinary, agile team collaborates closely with clients and internal teams to ensure excellent service delivery. Responsibilities Lead the design, planning, and implementation of Public and Private Cloud projects for key clients. Collaborate with the Project Management team to deliver successful projects and … or implementing Microsoft 365 services: Entra ID, Conditional Access, Exchange Online, Intune, SharePoint. Knowledge of DevOps practices and CI/CD tools. Proficiency with Terraform. Understanding of ITIL and service management frameworks. Knowledge of on-premise networking and integration with cloud services. Benefits & Perks 25 days leave plus public holidays, and 1 birthday leave day annually. Company pension More ❯

servers. Ensure the security and integrity of our systems against cybersecurity threats. Troubleshoot and resolve technical issues involving APIs, application services, IaaS, PaaS, SaaS, microservices, containers, Kubernetes nodes, ICP management, middleware components, network, security, and infrastructure problems. Install and configure databases such as MYSQL, MSSQL, PostgreSQL, and others. Implement load balancing and CDN solutions using multiple cloud vendors (e.g. … level when necessary. Manage Application ID and provide cloud elasticity by auto-scaling resources based on business requirements. Ensure Disaster Recovery (DR) and manual redundancy failover capabilities. Provide regular service management reports to keep clients informed. Follow ITIL processes and Integrated Service Level Management best practices. This is an opportunity to work on cutting-edge AI … involves a collaborative and dynamic work environment and professional growth and development opportunities. Preferred Education Bachelor's Degree Required Technical And Professional Expertise Strong experience in system administration, infrastructure management, and cloud computing. Proficiency in infrastructure as code tools like Ansible and Terraform. Experience with DevOps practices and tools. Strong knowledge of load balancing, CDN options, and cloud vendors More ❯

servers. Ensure the security and integrity of our systems against cybersecurity threats. Troubleshoot and resolve technical issues involving APIs, application services, IaaS, PaaS, SaaS, microservices, containers, Kubernetes nodes, ICP management, middleware components, network, security, and infrastructure problems. Install and configure databases such as MYSQL, MSSQL, PostgreSQL, and others. Implement load balancing and CDN solutions using multiple cloud vendors (e.g. … level when necessary. Manage Application ID and provide cloud elasticity by auto-scaling resources based on business requirements. Ensure Disaster Recovery (DR) and manual redundancy failover capabilities. Provide regular service management reports to keep clients informed. Follow ITIL processes and Integrated Service Level Management best practices. This is an opportunity to work on cutting-edge AI … and dynamic work environment and professional growth and development opportunities. Required education None Preferred education Bachelor's Degree Required technical and professional expertise Strong experience in system administration, infrastructure management, and cloud computing. Proficiency in infrastructure as code tools like Ansible and Terraform. Experience with DevOps practices and tools. Strong knowledge of load balancing, CDN options, and cloud vendors More ❯

servers. Ensure the security and integrity of our systems against cybersecurity threats. Troubleshoot and resolve technical issues involving APIs, application services, IaaS, PaaS, SaaS, microservices, containers, Kubernetes nodes, ICP management, middleware components, network, security, and infrastructure problems. Install and configure databases such as MYSQL, MSSQL, PostgreSQL, and others. Implement load balancing and CDN solutions using multiple cloud vendors (e.g. … level when necessary. Manage Application ID and provide cloud elasticity by auto-scaling resources based on business requirements. Ensure Disaster Recovery (DR) and manual redundancy failover capabilities. Provide regular service management reports to keep clients informed. Follow ITIL processes and Integrated Service Level Management best practices. This is an opportunity to work on cutting-edge AI … and dynamic work environment and professional growth and development opportunities. Required education None Preferred education Bachelor's Degree Required technical and professional expertise Strong experience in system administration, infrastructure management, and cloud computing. Proficiency in infrastructure as code tools like Ansible and Terraform. Experience with DevOps practices and tools. Strong knowledge of load balancing, CDN options, and cloud vendors More ❯

servers. Ensure the security and integrity of our systems against cybersecurity threats. Troubleshoot and resolve technical issues involving APIs, application services, IaaS, PaaS, SaaS, microservices, containers, Kubernetes nodes, ICP management, middleware components, network, security, and infrastructure problems. Install and configure databases such as MYSQL, MSSQL, PostgreSQL, and others. Implement load balancing and CDN solutions using multiple cloud vendors (e.g. … level when necessary. Manage Application ID and provide cloud elasticity by auto-scaling resources based on business requirements. Ensure Disaster Recovery (DR) and manual redundancy failover capabilities. Provide regular service management reports to keep clients informed. Follow ITIL processes and Integrated Service Level Management best practices. This is an opportunity to work on cutting-edge AI … and dynamic work environment and professional growth and development opportunities. Required education None Preferred education Bachelor's Degree Required technical and professional expertise Strong experience in system administration, infrastructure management, and cloud computing. Proficiency in infrastructure as code tools like Ansible and Terraform. Experience with DevOps practices and tools. Strong knowledge of load balancing, CDN options, and cloud vendors More ❯

virtualisation technologies such as vSphere and Azure Virtual Desktops . Liaise with third-party suppliers and escalate issues where necessary. Ensure best practices are followed, including ITIL and IT Service Management (ITSM) standards . Key Requirements: Minimum of 4 years' experience in 2nd line IT support . Strong knowledge of Windows operating systems, Microsoft 365, and Active Directory … . Experience troubleshooting hardware and mobile devices . Knowledge of Azure, Intune, and MDM solutions . Familiarity with ITSM tools such as ServiceNow, Remedy, or Ivanti . Excellent customer service and communication skills , both face-to-face and over the phone. Ability to diagnose and resolve complex IT issues independently . Previous experience in a public sector or enterprise More ❯

operations. Support AV and event operations: Manage audiovisual setups and troubleshoot technical issues for high-production all-hands meetings and office events. Leverage ITSM tools: Utilize ServiceNow for IT service management, ticket tracking, and process automation to streamline support operations. You may be a fit for this role if you have: Strong technical expertise in macOS (Windows experience … is a plus) and familiarity with identity and device management tools like Azure AD, Jamf, and Intune. Experience with enterprise collaboration tools, such as Google Workspace, Office 365, Slack, and Atlassian products. Excellent troubleshooting and problem-solving skills within Mac and enterprise IT environments. AV event management experience, including hands-on expertise with Google Meet, Microsoft Teams, and More ❯

capabilities within our ServiceNow platform. The project will deliver significant operational efficiencies and business benefits for our IT Managed Services organisation. The successful candidate will demonstrate expertise in IT Service Management (ITSM), ITIL processes, and the strategic use of automation to drive value. They will also excel in planning, benefits realisation, and stakeholder communication. This is a highly … maintain detailed project plans, ensuring milestones continuously align with the expected benefits and timing of benefit realisation. Identify project risks, issues, and dependencies, implementing mitigation strategies as needed. Benefits Management Create and maintain clear, compelling business cases that demonstrate return on investment expectations from ServiceNow system change. Conduct analysis to validate benefits and ensure the project delivers measurable operational … identify and document project benefits, mapping them to business outcomes and deliverables. Track and report on benefit realisation throughout the project lifecycle, ensuring alignment with the business case. Stakeholder Management and Communication Run internal Project Board meetings with senior leadership, providing clear updates and articulating support requirements. Act as the primary point of contact for all project-related activities More ❯

support (MDM/Intune) LANDesk/Ivanti, Citrix, VoIP, video conferencing tools (Teams/Zoom) Solid understanding of networking concepts and two-factor authentication Familiarity with ITIL principles and service management tools (ServiceNow) Excellent interpersonal and communication skills—especially with senior stakeholders Self-starter with exceptional organization and time management skills Nice to Have Experience in financial More ❯

manage Risks, Issues and Opportunities Communicate status to programme leadership, escalating as needed Manage key stakeholders to align expectations PROFILE Required Skills: Able to demonstrate experience in Agile Project Management Knowledge of Agile approaches – Kanban, Scrum etc. Knowledge and experience with Agile and DevOps techniques – Automated Testing, User Stories, Continuous Integration etc. Good interpersonal skills and judgement for dealing … objectives Able to engage effectively within a multi-functional programme team comprising customer, Leidos staff, partners and suppliers Able to demonstrate a sound understanding of business, finance and personnel management techniques Able to communicate, negotiate and influence effectively at all levels Ability to motivate and develop staff Strong working knowledge of Microsoft Office applications Desirable Experience: Data and Analytics … knowledge would be advantageous Reporting and Dashboarding knowledge would be advantageous Experience of ITIL/Service Management methodologies Certified to APM, Prince 2, Agile Prince 2 or Certified Scrum Master What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging More ❯

apply standards and policies that protect our organization's most valuable asset – ensuring that data is secure, private, accurate, available, and, most importantly, usable. Your mastery extends to data management, migration, strategy, change management, and policy and regulation. If you're ready to embrace the power of data to transform our business and embark on an epic data … or Microsoft Certified: Azure Data Scientist Associate •Understanding of social coding and Integrated Development Environments, e.g., GitHub and Visual Studio •Experience in at least one domain, e.g., cybersecurity, IT service management, financial services, or health care Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we More ❯

needs Elicit, analyse, define and document business requirements Evaluate, analyse and support business change impacts Undertake large and complex data analytical activity as well as help to form data management strategies Assist in establishing strategic vision and strategic journeys of businesses Work closely with the Product Owner to understand the business drivers and desired outcomes, and ensure proposed solutions … are produced in line with these Help to translate the designs into stories for the developers Support User Acceptance Testing activities, by helping to define test scenarios and assisting management of testing and training Help recommend and design modelling and testing approaches/methodologies Drive continuous improvement initiatives PROFILE: Required Skills Knowledge of human/user-centered design frameworks … Data and Analytics knowledge would be advantageous Reporting and Dashboarding knowledge would be advantageous Experience of working within a large-scale and complex integration programme Experience of ITIL/Service Management methodologies Experience of working with partner organisation and 3rd party suppliers What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a More ❯

of high-quality products and solutions. You will work in a stable, resilient, and secure operating environment where you-and the products you deliver-will thrive. The EMEA IT Service Management (ITSM) lead (IT Service Manager) will be a senior leadership and management role reporting into the Global Command Centre Head and the EMEA infrastructure Head. … The role-holder will work in close partnership with regional IT Service Managers in the Application Teams, Applications Support, regional and global infrastructure teams and respective CIOs, ensuring best-in-class ITSM services delivered to our clients. Incident, Problem & Change, Config The role-holder is responsible for the incident, problem, change and config management processes in the EMEA … all ITSM processes will be another key responsibility. A key focus for the role holder will be to Identify, Develop and Implement key process improvements within the Global Problem management framework. Key responsibilities Lead and manage a team of incident, problem, and change management professionals in the Chubb engineering centers (matrix organization) ensuring that they are trained and More ❯

the process of evolving to a matrix operating structure that will drive focus through four lines of business: Managed Services, Software, Hardware and Broadband. The Role Reporting to the Service Delivery and Standards Manager, this pivotal role will spearhead the establishment of the Service Management Office, focusing on the rapid maturation of ITIL practices. The Service Management Lead will oversee the implementation and delivery of ITIL methodologies across the designated customer base, ensuring that all processes are not only fit for purpose but also aligned with both RM Technology's objectives and those of our customers. This customer-facing position is essential for enhancing customer satisfaction, optimising service efficiency, and driving continuous improvement … initiatives within the IT service management framework. Additionally, the Service Management Lead will take on the responsibility of line management for a small team of process managers and analysts, guiding them towards excellence in service delivery. Responsibilities Main Responsibilities Main Responsibilities include but are not limited to: Establish and Manage the Service Management More ❯