126 to 150 of 473 Service Management Jobs in England

will report to the CFO and take ownership of IT operations across the business. The immediate focus will be improving day-to-day service delivery, clearing a backlog of IT requests, creating better structure around triage and prioritisation, and building confidence in how IT supports users. You will manage … specialist partners * Supporting Microsoft 365, Azure, Entra ID, networking and core infrastructure * Providing hands-on technical support where needed * Supporting system updates, changes and service improvements * Improving IT processes, reporting and user confidence * Ensuring new systems and changes are ready to move into BAU support What they are looking ...

Delivery Lead is a strategic leadership position within DXC's Aerospace and Defence Division. You will be responsible for end-to-end operational delivery, service excellence, and continuous improvement of critical defence and aerospace programmes. This is a pivotal role where you will work directly with MOD customers, internal … stakeholders, and programme teams to ensure contractual commitments are met whilst driving operational transformation and service maturity. Key Responsibilities Service Delivery & Performance Management Accountable for end-to-end delivery of assigned programmes, ensuring 100% SLA adherence across availability, response times, and service quality metrics. Manage operational ...

Head of IT Service & Operations An exciting opportunity has arisen for an experienced Head of IT Service & Operations to join a highly regulated organisation in a key technology leadership role. You'll be responsible for the performance, governance and resilience of IT services across the UK business. Working … within a global technology model, you'll lead Service & Operations, ensuring technology services are secure, efficient and aligned with business objectives. This is a highly visible role offering the opportunity to influence technology strategy, lead operational excellence and drive continuous improvement across the IT function. The Role IT Service ...

Tiles that might surprise you. Like the scale of our Support Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done and drive results. … accurate documentation: network diagrams, device inventory and configuration baselines • Create and update operational procedures and knowledge articles. • Share knowledge with the wider team; mentor Service Desk where applicable. • Work with suppliers/ISPs to provision circuits and troubleshoot carrier issues. • Administering changes to configuration on Firewalls including whitelisting Implementations ...

Contract Service Designer Hybrid working out Bristol HQ (Ad hoc travel per month) SC clearance is essential Up to £62 p/h Inside IR35 Short term contract (1-3 months) Are you an experienced security cleared Service Designer looking to lead the design of complex … services supporting critical missions? We are looking for a security cleared Service Designe r to join a growing UCD team, providing human-centred, evidence-based design leadership across multidisciplinary delivery teams. You will lead service design activity throughout the full DDaT lifecycle, from Discovery through to Live, helping ...

About The Role FDM is a global business and technology consultancy seeking an experienced Service Transition Manager to support a Systems Integrator/Consultancy client delivering large-scale programmes for a Public Sector end client. This role sits across complex portfolios and is critical in ensuring the safe, controlled … very good prospects to extend and will be a hybrid role based in Telford. The successful candidate will take ownership of end-to-end service transition, including operational readiness, release-to-live and cutover planning, and early life support. You will work across multiple delivery teams and suppliers, ensuring ...

Tiles that might surprise you. Like the scale of our Support Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done and drive results. … accurate documentation: network diagrams, device inventory and configuration baselines •Create and update operational procedures and knowledge articles. •Share knowledge with the wider team; mentor Service Desk where applicable.•Work with suppliers/ISPs to provision circuits and troubleshoot carrier issues.•Administering changes to configuration on Firewalls including whitelisting Implementations ...

p.a Holidays : 25 days’ annual leave plus public holidays. Your annual leave entitlement increases by one additional day for each completed year of service, up to a maximum of 30 days. Benefits: Investment in your learning through Toro-funded training and professional development. Generous 5% employer pension contribution. Health … work on varied and meaningful projects across a diverse client base. Starting: ASAP About the Role Toro is looking for a technically capable Service Delivery Analyst to join our growing Managed Services team. This role is ideal for someone who enjoys solving technical problems, providing excellent customer service ...

Service Delivery Manager | Networking & IT Services £50,000 - £60,000 + Bonus | Hybrid West Midlands, England, United Kingdom Hybrid Working I'm working with a fast-growing IT & Network Services organisation that is looking for an experienced Service Delivery Manager to join their high-performing customer success team. … This is a fantastic opportunity for someone who enjoys building strong customer relationships, driving service excellence, and acting as a trusted advisor throughout the customer lifecycle. You'll play a key role in ensuring customers receive an outstanding service experience while working closely with technical, delivery and commercial ...

Services as part of the Clinical Networked Services division. We would like to receive interest from an experienced manager looking to join this progressive service and division as a Band 5 Homecare and Outreach Support Manager. The successful applicant will play a pivotal role in operational leadership and coordination … Homecare and Outreach delivery service within SACT Services, spanning across Greater Manchester and Cheshire. The postholder will provide support the SACT Services Management team and be responsible for overseeing the planning, coordination, and performance of homecare deliveries and outreach services, including associated scheduling and administrative services, ensuring safe ...

lead technology operations across a complex, multi-site environment. This is a key leadership appointment, providing strategic oversight of business systems, infrastructure, service delivery and operational technology across a highly service-focused organisation. Working alongside senior stakeholders, the successful candidate will drive technology performance, strengthen governance, develop internal … business-critical systems. Ensure the reliability, resilience and performance of technology services within a fast-paced 24/7 operating environment. Drive improvements across service management, governance, change control and incident management processes. Develop strong relationships with operational, commercial and executive stakeholders across the business. Lead ...

Description Pre Sales Architect Role Profile and Job Description The Pre Sales Architect will play a pivotal role in shaping and defining managed service solutions for new and existing customers across private and public sector markets. This role will suit an individual with broad experience across multiple service towers commonly delivered within a managed service contract, combined with deep subject matter expertise in one or more tower areas. The successful candidate will be able to operate both as a tower specialist and as an overall Solution Owner, taking an end-to-end cross tower view ...

improvement of DevOps services, cloud platforms, business applications, and technology projects. This is a senior technical role that combines DevOps engineering, application support, database management, cloud infrastructure, data warehousing, and technical leadership. You will work closely with IT Operations, Project Management, business stakeholders, and third-party suppliers … with business owners and third-party vendors on troubleshooting and enhancements. Ensure applications are monitored, documented and maintained to minimise technical debt. Data & Database Management Support the design, implementation and enhancement of enterprise data warehouse solutions. Lead Extract, Transform and Load (ETL) processes and activities. Create, configure, maintain ...

description Are you a Head of IT My client who is a leading UK engineering and services group specialising in water management and infrastructure solutions are looking for a Head of IT , someone who is organised and has a good personality. Head of IT Permanent Monday – Friday … Gloucester Head of IT Job Description Manage and optimise IT service delivery by owning the MSP relationship, overseeing service levels, KPIs, incident management, vendor performance, and continuous improvement initiatives. Lead and develop the IT function through team management, coaching, performance improvement, and fostering a culture ...

description Are you a Head of IT My client who is a leading UK engineering and services group specialising in water management and infrastructure solutions are looking for a Head of IT , someone who is organised and has a good personality. Head of IT Permanent Monday – Friday … Gloucester Head of IT Job Description Manage and optimise IT service delivery by owning the MSP relationship, overseeing service levels, KPIs, incident management, vendor performance, and continuous improvement initiatives. Lead and develop the IT function through team management, coaching, performance improvement, and fostering a culture ...

Location: London – Hybrid Engagement Type: Permanent Company: Albany Beck Client Industry: London Market Insurance/Financial Services About Albany Beck Albany Beck is a Management Consultancy focused on providing specialist talent and transformative solutions to Financial Services clients. We combine subject matter expertise with innovative delivery models that help … programme within a leading Financial Services organisation. Initially, the role will focus on the mobilisation and implementation of a new Portfolio, Programme and Project Management platform, ensuring business requirements are effectively translated into platform capabilities and the organisation is ready for successful adoption. As the programme progresses, the role ...

Engagement Lead - Service Delivery Location: London/Hybrid My client is looking for a highly experienced Engagement Lead to join a growing consultancy and play a pivotal role in delivering transformational outcomes for some of the UK's most recognised organisations. As Engagement Lead, you will … consultative engagements and client-focused outcomes. Expertise in one or more of the following areas: IT & Digital Operating Model Development Process Design Organisation Design Service Integration SIAM Service Management Experience leading digital change and IT transformation programmes. Strong senior stakeholder management skills, including business case development ...

Role – Service Desk Engineer (DV Clearance) Location – Hybrid, Farnborough 2-3 days a week Contract – Initial 6 months Rate - £300 to £350 per day Start – ASAP You must hold active DV Clearance to be eligible for this role. This role has been deemed Outside IR35. The Opportunity Our client … looking for a talented Service Desk Engineer to join their growing technical support team, providing essential IT support within a highly secure environment. This is an excellent opportunity for someone who enjoys solving technical problems, delivering outstanding customer service, and working with modern Microsoft technologies. ...

Hybrid – London and UK customer sites We’re working with a fast-growing network and cybersecurity services provider seeking an experienced Service Delivery Manager to join its managed services team. This is a genuinely end-to-end position combining service transition with ongoing service delivery. … should understand concepts such as SIEM, EDR and XDR and be comfortable working alongside SOC analysts and technical teams. The role Own the service transition and onboarding of new customers and services Manage the ongoing delivery of contracted services, SLAs and KPIs Lead quarterly service reviews with customers ...

Head of Service Desk Buckinghamshire | Hybrid working (3 days in the office) | Permanent C£90,000, annual bonus & benefits Are you an experienced Service Desk leader who thrives in fast-paced environments and enjoys building high-performing teams? We're partnering with a successful and growing technology services … organisation to find a Head of Service Desk who will take ownership of the entire support operation across 1st, 2nd and 3rd Line teams. This is a fantastic opportunity for someone who enjoys balancing people leadership with operational excellence. You'll be responsible for driving service performance, developing ...

insights. Provide regular portfolio health assessments and recommendations to senior stakeholders. Drive greater transparency and confidence in portfolio data and reporting. Financial Governance & Investment Management Lead governance activities related to portfolio budgeting, forecasting, and financial performance. Monitor investment spend, funding allocation, resource utilization, and budget adherence. Track CapEx, OpEx … delivery. Identify financial risks, opportunities, and variances, recommending corrective actions where required. Support business case governance, investment approvals, and funding reviews. Risk, Issue & Dependency Management Maintain portfolio-level governance over risks, issues, assumptions, dependencies, and decisions. Ensure timely escalation and resolution of critical impediments. Provide visibility of emerging risks ...

Location: London, UK (2Days/Week Onsite) Duration: 6Months+ Rate: 600GBP/Day Inside IR35 Role Overview We are currently hiring a Problem & Continual Service Improvement (CSI) Manager for a leading energy client. The role will support the Senior Problem Manager in developing, embedding and maturing Problem Management and Continual Service Improvement capabilities across a complex multi-supplier SIAM environment. You will be responsible for identifying recurring service issues, conducting and facilitating root cause analysis, driving remediation actions and supporting continual improvements to service resilience and availability. Key Responsibilities Support the Senior Problem Manager ...

resolve incidents relating to desktops, laptops, applications and associated equipment. ·Build, install, configure, upgrade and maintain IT equipment and software. ·Manage incidents and service requests within the IT service management system. ·Support Active Directory, Windows devices, Microsoft 365, Citrix and endpoint security tooling. ·Carry out site visits … Active Directory, Windows 11 and Microsoft 365. ·Experience troubleshooting desktop and laptop hardware, software and peripherals. ·Knowledge of Citrix, endpoint security and asset management solutions. ·Strong customer service, communication and problem-solving skills. ·ITIL Foundation knowledge or equivalent service management experience. ·Full valid UK driving licence ...

associated infrastructure remain robust, secure, and well-maintained, supporting the digital services relied upon across our partner organisations. The role includes leadership and management of specialist technical teams, fostering a high-performance culture focused on quality, continuous improvement, and excellent customer service. The post holder will also … issues Ability to negotiate, persuade and influence at all levels both within and across organisational boundaries Ability to make sound decisions on operational and service issues and developments based on knowledge and experience Excellent knowledge of Health Care IT Excellent knowledge and experience of Information Governance Ability to understand ...

delivery of projects and programmes, including development of project schedules, managing risks and dependencies, designing and delivering governance arrangements and providing project and programme management information to senior stakeholders; Producing User and Service Requirements Documentation; Providing client-side assurance that proposed technical and service management solutions … business problems are fit for purpose; Delivering business change/transformation products, including stakeholder engagement management plans; benefits realisation plans and communication plans and products; Sharing client domain, technical, security, PPM or wider knowledge to ensure that our clients benefit from your own, and Actica's, background expertise. Your ...