201 to 225 of 473 Service Management Jobs in England

lifecycle activities are delivered effectively. The role will also support cyber security and compliance activities, helping to maintain appropriate controls around patching, vulnerability management, secure configuration, and disaster recovery arrangements, and contributing to assurance for standards such as the NHS Data Security and Protection Toolkit (DSPT) and Cyber Essentials. … support to the infrastructure team, helping with workload prioritisation, skills development, and effective handover and escalation where needed. The role will contribute to service improvement and help maintain reliable IT services that underpin safe and effective patient care. Main duties of the job The post holder will take responsibility ...

drive meaningful improvements in healthcare? Join Elysium Healthcare as an Incident Reporting Administrator and play a key role in supporting and improving our incident management and patient safety reporting systems. In this rewarding role, you will be responsible for supporting the development, maintenance and continuous improvement of Elysium … Incident Management System (IMS), ensuring it enables the safe, effective and compliant management of patient safety events. Working closely with clinical teams, governance leads, IT colleagues and external stakeholders, you will help ensure the system aligns with operational requirements and national healthcare frameworks, including PSIRF, LFPSE and MHSDS. ...

Product Lead – CAFM Reactive Helpdesk/Field Service Management (FSM) Full-time | Permanent | Office Based – Wakefield £35,000 - £55,000 dep on experience Are you a Product leader who's just as comfortable running a requirements workshop with a facilities manager as you are reviewing a sprint backlog … with a fast-growing B2B SaaS business to find a Product Lead to own their CAFM Reactive Helpdesk product — complete with an integrated Field Service Management (FSM) mobile platform. This is a genuinely hands-on, leadership role sitting at the intersection of Product Management, Business Analysis ...

ServiceNow ITOM Consultant Event Management specialist. Hands-on delivery, client-facing from day one. Contract | 6 months, with a view to extend | Competitive day rate | Morela is proud to be supporting a specialist AIOps and service management consultancy on a exclusive basis with a hands-on ServiceNow … ITOM contract, with Event Management at the centre of it. This is a delivery role with a consulting front end. You will be in the room with the client running workshops and shaping the design, then back at the keyboard building what you designed. Both halves matter, and candidates ...

training and act as the go-to SAP subject matter expert. Work with stakeholders to identify and implement process improvements. Support incident, change, and service management activities. Collaborate with Finance, Manufacturing, Supply Chain, and IT teams. Essential Experience Strong SAP R/3 experience, particularly FI/… integration with PP, MM, and SD modules. SAP experience within manufacturing and supply chain environments. Proven experience analysing GPD issues. Strong stakeholder management, problem-solving, and communication skills. Relevant Finance qualifications. Due to the security requirements and nature of this role, applications can only be considered from British nationals ...

+ Double OTE (Uncapped Commission) We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join a global organisation at the forefront of ITSM, playing a key role in driving growth … Development: Drive new client acquisition through outbound prospecting, targeted campaigns, networking, and partner engagement Identify and engage key decision-makers across IT, Operations, and Service Management Build, manage, and maintain a qualified sales pipeline Own the full sales cycle from initial engagement through to close and handover Account ...

Market rate (Umbrella only) Clearance Required: BPPS Duration: 6 months Location: Manchester or Inverness, 5 days onsite We are seeking an experienced Identity & Access Management (IDAM) Engineer to provide L2/L3 support for a large-scale, highly customised Identity and Access Management environment. The successful candidate will … possess extensive hands-on experience with Microsoft Identity Manager (MIM) and will be responsible for supporting, maintaining, troubleshooting, and enhancing critical identity management services across the organisation. The environment contains significant customisation, bespoke workflows, rule extensions, and integrations with multiple identity platforms, requiring an engineer capable of performing deep ...

cared for, happy and inspired in building an extraordinary place to work. About the role Are you a strategic tech leader who treats service delivery like a precision machine? We are seeking a visionary Head of IT Service & End User Computing (EUC) to define, build, and govern … core service delivery and workplace technology ecosystem across global markets. You will establish a disciplined, well-oiled support model, acting as the high-velocity, single global "front door" for all internal IT operations. If you are passionate about leveraging advanced AI to eliminate technical debt, optimizing massive enterprise infrastructure ...

equally comfortable at both ends of that day. What you will own Delivery and governance Own the delivery plan for evolving the performance and service management framework, including a SharePoint site build, extended Jira Align reporting, and integration of budget and finance data currently held in Excel … keep the trackers current Pull, sanity check and reconcile the data behind the metrics before it goes anywhere near leadership Vendor and stakeholder management Act as Leadership's point of coordination with vendor account managers on performance and service management matters Hold vendors to agreed SLAs through ...

Support administration and maintenance of BMC Helix ITAM and CMDB platforms across enterprise retail environments. Maintain accurate configuration item (CI) data, asset relationships and service mappings aligned. Develop and enhance automated workflows using Flow Designer to improve operational efficiency and service delivery. Collaborate with infrastructure, cloud, application … activities to improve asset and configuration accuracy. Support onboarding of applications, infrastructure components, and business services into CMDB and ITAM platforms. Assist in implementing service management best practices, governance controls, and process improvements aligned with ITIL standards. Troubleshoot platform, integration, and workflow issues related to BMC Helix ITAM ...

Service Desk Analyst Location: Norwich Contract Type: Temporary Hourly Rate: £17.21 p/h, paid to Umbrella Contract Length: 3 months intially Working Pattern: Full Time, 37.5 hours per week Our client, a reputable organisation within the public services sector, is seeking a dedicated IT Service Desk Analyst … contribute to a customer-focused environment while providing essential IT support. Key Responsibilities: Serve as the primary point of contact for IT-related incidents, service requests, and queries, catering to both clinical and corporate customers. Collaborate effectively with the Service Desk team to act as an interface between ...

have: Experience working with ServiceNow in a pre-sales or solution consulting environment, acting as a trusted advisor to customers. Strong knowledge of IT Service Management and wider ServiceNow capabilities, processes and best practice, with the ability to show how ServiceNow supports customer objectives. Ability to bring ServiceNow … sales solutions alongside complementary technology, vendors and integrations. Enterprise Architecture (Strategy, Planning, Standards) applied in a pre-sales environment. Experience of other IT Service Management toolsets and complementary technologies. The ability to conversate in additional languages such as German and French. ...

person team. This role is part of the shared resource department and is primarily a delivery-focused function. The position does not involve people management or responsibility for leading a standalone IT team. The role will also oversee IT infrastructure and hardware across all Lapland UK offices and show … proactively identify opportunities for improvement. Replace, upgrade, and maintain hardware and software components as required. Implement and maintain cybersecurity best practices, including patch management, endpoint protection, and access controls. Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint, and Entra ID. Maintain Active Directory, DNS, DHCP, Group Policy ...

issues Monitor project progress, risks, and deliverables, ensuring appropriate governance and documentation is maintained Drive continuous improvements across application delivery, support processes, and IT service management practices Skills & Experience Required Previous experience delivering SAP projects within a Project Lead, Technical Project Manager, or similar role Strong understanding … ABAP or experience with other programming languages would be highly advantageous Experience managing and coordinating third-party suppliers and external support partners Strong stakeholder management skills with the ability to communicate effectively with both technical and non-technical audiences Experience working with structured project delivery methodologies such as PRINCE2 ...

within one of the UK's most high-profile public sector organisations.This role is focused on transforming the ServiceNow platform into a trusted enterprise service management capability by establishing a robust data architecture, strengthening CMDB and CSDM maturity, and enabling future platform capabilities including AI, automation, Identity … Access Management, IT Asset Management and Enterprise Service Management.Key ResponsibilitiesYou will be responsible for:ServiceNow Platform Architecture* Define the target-state ServiceNow data architecture * Develop architectural principles for future platform growth * Establish data standards and architecture guardrails * Align ServiceNow architecture with enterprise architecture principles* Review ServiceNow Licensing ...

month contract , paying up to £700 per day , with hybrid working available . The successful candidate will bring extensive experience across capacity management, performance analysis, infrastructure planning and project management , ideally gained within large-scale, complex or secure environments. Key Responsibilities Lead capacity and performance management across … performance models, forecasts and long-term capacity plans. Analyse infrastructure performance and utilisation across physical, virtual and cloud environments . Produce dashboards, reports and management information to support technical and business decisions. Work closely with technical teams, service managers, suppliers and stakeholders to translate business demand into infrastructure ...

Vulnerability Management Consultant - Preston, UK Up to £550 per day Inverness or Preston, 5 days onsite Must hold active SC clearance and be a sole UK national 5-month initial contract length ABOUT THE CLIENT: Our client is a major organisation delivering complex technology and security services within … highly regulated environment. You will work within a multi-supplier environment, supporting the governance, coordination and visibility of vulnerability management activities. We are looking for experienced Vulnerability Management Consultants to join the team. THE VULNERABILITY MANAGEMENT CONSULTANT ROLE: As a Vulnerability Management Consultant, you will support ...

technical delivery, actively write code, and champion continuous improvement across a range of projects.Collaborate with central engineering communities to embed best practices and enhance service management for global users. Experience in the banking or real estate sector is not required-what matters is your technical expertiseand ability … Delivery: Provide technical direction and actively contribute code to deliver secure, scalable solutions. Continuous Improvement: Promote modern engineering standards, agile practices, and process enhancements. Service Management: Strengthen operational reliability and user satisfaction through improved incident, change, and problem management. Stakeholder Collaboration: Work closely with product managers, architects ...

Service Delivery Manager needed in Loughborough Paying £22.41 per hr ref OR110990 Full time hours on a temporarybasis Key Responsibilities ICT Service Delivery Manage the effective operational delivery of ICT services, ensuring systems are reliable, secure, and fit for purpose. Monitor and improve service performance against agreed … SLAs, KPIs, and customer satisfaction measures. Ensure effective delivery of ICT support functions, including Service Desk, Information Governance, and Security. Drive service excellence through continuous improvement initiatives and best practice service management. Leadership and Management Provide day-to-day leadership across ICT operational teams. Support ...

Service Desk Manager Reading | Up to £65,000 + Bonus | Office Based We're working with an established B2B SaaS software business looking for an experienced Service Desk Manager to take ownership of its customer-facing support function and lead the next stage of its evolution. This … role for someone who simply wants to maintain an existing Service Desk. You'll be given the autonomy to assess how the function currently operates, develop the strategy for its future and introduce smarter ways of working through AI, automation, self-service and data-driven service management. ...

Helpdesk Administrator Location: Marlow Job Type: Full-Time 8am-5pm The Opportunity We are looking for an experienced Helpdesk Administrator to join a busy Service Operations team supporting a portfolio of commercial clients across planned and reactive maintenance contracts. This is a fast-paced role where … point of contact between clients, engineers, subcontractors, and internal teams. You'll be responsible for managing maintenance requests, coordinating workflows, maintaining service records, and ensuring clients receive timely, accurate updates throughout the lifecycle of every job. Key Responsibilities Helpdesk & Client Support Act as the first point of contact ...

complex technical programmes. What you'll be doing Administering and supporting Jira, Confluence, Bitbucket and Bamboo. Delivering platform upgrades, migrations and consolidations. Configuring Jira Service Management, including queues, SLAs and automation. Performing technical health checks and platform optimisation. Developing integrations using APIs and scripting. Supporting CI/… experience with Jira and Confluence. Experience delivering Atlassian upgrades and migrations. Atlassian certifications or Technical Migration accreditation. Administration experience with Bitbucket and Bamboo. Jira Service Management configuration experience. Knowledge of APIs, scripting and system integrations. Experience supporting CI/CD tooling and automation. Strong communication skills and experience ...

newly created position and will play a key part in the implementation of a new CMDB platform. You'll take ownership of Configuration Management across the technology estate, ensuring the CMDB becomes a trusted source of truth that supports operational excellence, governance, and service delivery. The Opportunity This … more than a BAU CMDB role. You'll have the chance to build the Configuration Management capability from the ground up, defining processes, establishing governance, driving adoption, and ensuring the organisation gets real value from its CMDB investment. Working closely with Service Management, Change, Asset Management ...

lead the application architecture strategy within a complex enterprise environment. In this role, you will define application roadmaps, establish architecture standards, oversee application portfolio management, and ensure alignment between business objectives and technology solutions. Working closely with business stakeholders, technical teams, and architecture communities, you will drive application modernisation … change programmes. Responsibilities: Lead the application architecture strategy, defining the vision and roadmap for application solutions across a major business area. Oversee application portfolio management activities, including application rationalisation, lifecycle management, and obsolescence planning. Design and maintain application architecture blueprints aligned to business goals and enterprise standards. Collaborate ...

efficiently to maximise productivity and customer satisfaction. Working closely with the operations team, you'll lead the helpdesk function, oversee scheduling and continuously improve service delivery within a business where your contribution will be recognised. This growing facilities maintenance specialist delivers electrical, plumbing, drainage and building fabric services across … commercial environments including retail, healthcare, education and hospitality. With a strong reputation for delivering a high-quality service, they continue to secure new contracts and build long-term client relationships. As the business grows, they are investing in their operations team and are looking for a Helpdesk Manager ...