201 to 225 of 566 Service Management Jobs in England

Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of tools which are under … implement such tools to our customers in a standard and repeatable basis at the required level of quality. What youll do Perform a complex range of incident/problem management activities to meet business requirements. Deliver fixes for incident-related issues through either configuration or development (codefix). Escalate incidents in line with company processes to ensure demands are … scale ServiceNow platforms with excellent communication skills. Minimum 3 years of experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS, etc). Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be highly organised, meticulous More ❯

NEC Software Solutions business. NEC Software Solutions are certified to and externally audited against multiple ISO Standards. These include, but are not limited to, Information Security, Business Continuity, Environmental Management, Service Management and Quality Management. The team also manage the annual compliance training for all of our Colleagues and Sponsors and oversee the provision of vetting and … all aspects of our business. Key opportunities: Design and administration of internal web pages and associated content for all certifications including information security and business continuity. Assist in the management and creation of internal communications for the team. Scheduling, including the planning of internal and external audits. To attend internal and external audits including remote and site based. Work … the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting, references and occupational health checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility More ❯

other major cities around the world. Ivanti's mission is to be a global technology leader enabling organizations to elevate Everywhere Work, automating tasks that discover, manage, secure, and service all their IT assets. Through diverse and inclusive hiring, decision-making, and commitment to our employees and partners, we will continue to build and deliver world-class solutions for … working as cross functional member within a group of engineers with various levels of experience as well as collaborate with others outside of the team to build industry leading Service Management and Content product. With your technical expertise you will manage project priorities, deadlines, and deliverables. You will design, develop, test, deploy, maintain, and enhance software solutions. Why … SaaS applications using cloud native services. Attention to detail, high degree of accuracy in daily work, ability to work independently and meet timelines. Preferred Skills: Experience in ITIL processes, Service management business exposure is a big plus. Experience migrating the .Net framework application to modern, Net technologies. Working knowledge of OWASP security best practices. Experience building Single Page More ❯

IT Service Delivery Manager - Hybrid (Gloucestershire) - £45,000 - £55,000 + Excellent Benefits I'm seeking an IT Service Delivery Manager for a Public body, based in Gloucestershire. They are looking for someone to manage the delivery, performance, and ongoing development of several critical ICT platforms. This is a strategic role where you'll manage service delivery … drive improvements, and ensure systems meet operational and organisational needs. Benefits: 24 days + bank holiday (increases with length of service) Enhanced maternity leave Local government pension scheme Purchase up to 10 days holiday Employee wellbeing Cycle to Work scheme Discounted gum Blue light discount Requirements of the IT Service Delivery Manager: Act as the primary service owner and decision-maker across critical business systems Lead user groups and represent the organisation at regional and national collaboration meetings Drive system performance, functionality improvements, and service integration across departments Own change governance, risk escalation, and compliance processes Liaise with suppliers, delivery teams, and governance functions to align with operational and national strategies Oversee SLAs, KPIs, and More ❯

services, users, and authorizations 2. Setup BTP and BTP IS 3. Working in Agile methodology 4. Understanding business requirements 5. Understanding of SAP ERP & BTP 6. Account and Subaccount Management 7. User and Authorization Management 8. Service Management 9. Environment Management 10. Connectivity and Integration 11. Security and Compliance 12. Monitoring and Logging 13. Backup … and Recovery 14. Updates and Patches Key Skills & Experience: * Cost Management * Technical knowledge on SAP BTP administration * 6+ years of relevant experience * Experience with large global organizations. * Experience in problem analysis and troubleshooting on SAP BTP * Working with BTP IS * Should contribute to a mixed workshop process * Onsite work experience in SAP BTP setup project * Prior experience to work More ❯

Manager tooversee the infrastructure of technical operations, managing a team of IT professionals, and developing strategic solutions to meet the technology needs. Role & Responsibilities Provide IT leadership and vision. Service Management: Ensure the streamlined IT operation of the IT technical department in alignment with the business objectives of the organisation. Manage and deliver IT services to meet the … needs of the company, including service management, planning, and support processes. Provide technical knowledge to support, maintain and deliver on all IT projects and objectives. Oversee the planning, implementation, and tracking of specific short-term and long-term projects. Manage and develop a high-performing team of IT professionals. Foster a collaborative, supportive, and performance-oriented environment. Security … and compliance policies. Required Skills Proven experience as an IT Manager with the ability to demonstrate leadership qualities. Designing/developing IT systems and planning IT implementation. Strong project management skills Strong understanding of IT infrastructure, systems, and landscapes including Microsoft Server, Hyper-V, M365 & Cybersecurity frameworks such as CIS. Strong understanding of data analysis, hardware/software and More ❯

Date: Immediate Client Site Full-Time | Monday to Friday | Onsite Your Mission: As an IT Support Analyst , you’ll be the frontline of technical support — delivering best-in-class service to end-users, resolving hardware and software issues, and collaborating with internal IT teams to enhance service delivery. What You’ll Be Doing: Technical Support Provide 1st and … support across Windows, Mac/OSX , and mobile platforms ( iOS/Android ). Troubleshoot hardware/software issues and support end-user productivity tools ( Office 365, Outlook, Teams ). Service Management Log, manage, and resolve incidents using ServiceNow , following ITIL best practices. Prioritize and escalate issues effectively, ensuring SLA compliance and customer satisfaction. Collaboration & Projects Work alongside infrastructure … system rollouts or upgrades. Process Improvement Identify recurring problems and propose solutions to reduce future incidents. Create and maintain internal knowledge base articles to support team development and self-service tools. Key Performance Metrics: Fast, effective ticket resolution and escalation within ITIL frameworks. High user satisfaction across multiple service channels (walk-up, desk-side, phone, chat, self-service More ❯

Are you ready to take ownership of IT supplier and service performance in a fast-paced, purpose-driven environment? We re looking for an experienced IT Manager to lead vendor management and service delivery for our growing infrastructure-focused business. This is your chance to step into a hands-on role where you'll shape supplier relationships … drive IT service improvements, and influence strategic outcomes - while working with a passionate team that s committed to building better lives and stronger communities. If you're commercially sharp, people-focused, and ready to make a meaningful impact, we d love to hear from you. The Role at a Glance: IT Manager West London - Onsite 4 days a week … Management. ITIL v4 Managing Professional or higher. Who we are: We re a trusted leader in delivering end-to-end workforce solutions - from recruitment and technology to workforce supply, management, and training - tailored for the infrastructure, construction, and civil engineering sectors. Key Responsibilities: • Manage full lifecycle for 6+ IT/telecoms vendors, including contracts, renewals, and performance reviews • Oversee More ❯

Are you ready to take ownership of IT supplier and service performance in a fast-paced, purpose-driven environment? We’re looking for an experienced IT Manager to lead vendor management and service delivery for our growing infrastructure-focused business. This is your chance to step into a hands-on role where you'll shape supplier relationships … drive IT service improvements, and influence strategic outcomes - while working with a passionate team that’s committed to building better lives and stronger communities. If you're commercially sharp, people-focused, and ready to make a meaningful impact, we’d love to hear from you. The Role at a Glance: IT Manager West London - Onsite 4 days a week … Management. ITIL v4 Managing Professional or higher. Who we are: We’re a trusted leader in delivering end-to-end workforce solutions - from recruitment and technology to workforce supply, management, and training - tailored for the infrastructure, construction, and civil engineering sectors. Key Responsibilities: • Manage full lifecycle for 6+ IT/telecoms vendors, including contracts, renewals, and performance reviews • Oversee More ❯

and critical engineering services business to help them to recruit a Project Manager. As a Project Manager, you will be responsible for coordinating the successful rollout of Simpro (field service management software) across the organisation. Working cross-functionally, you'll act as a key facilitator between leadership, business units, vendors, and end users—ensuring alignment, clarity, and timely … delivery at every stage. As a Project Manager your responsibilities will include: Oversee the implementation and integration of the Field Service Management Software system, Simpro. Identify and mitigate project risks, issues, and dependencies, maintaining comprehensive RAID logs. Organise and document project meetings, ensuring clear communication and tracking of actions and milestones. Provide clear and regular updates to stakeholders … on timelines, risks, and progress. Oversee change management activities and encourage user adoption through training and support. Monitor project performance and produce regular reports for senior leadership. Drive user engagement throughout the transformation journey. Requirements to be a successful Project Manager: Experience in delivering FSM/CRM/ERP implementation projects; familiarity with Simpro or comparable systems such as More ❯

Senior Network Engineer ! At Covéa Insurance , we're all about protecting what matters most - whether it's your home, your car, or your business. With our award-winning customer service and a wide range of insurance products, we're here to make a real difference. Our purpose is simple but powerful: to help protect people against the worst happening … vendors like Cisco, Juniper, Check Point, and Dell. Applied strong troubleshooting and problem-solving skills with a critical, creative, and independent approach to resolving complex network issues. Utilized IT Service Management (ITSM) frameworks and network monitoring tools to ensure optimal performance and reliability. Maintained robust network security through knowledge of protocols such as 802.1X, RADIUS, TACACS+, VPNs, NAC … Senior Network Engineer ! At Covéa Insurance , we're all about protecting what matters most - whether it's your home, your car, or your business. With our award-winning customer service and a wide range of insurance products, we're here to make a real difference. Our purpose is simple but powerful: to help protect people against the worst happening More ❯

receive an alert: Location: UK - London, UK - Hatfield, UK - Manchester, UK - Milton Keynes, UK - Mobile England, UK - Nottingham, UK - Reading Job-ID: 214246 Contract type: Standard Business Unit: Partner Management Life on the team At Computacenter UK, we pride ourselves on fostering a culture that emphasises diversity, inclusivity, and collaboration. Weare committed to building supportive and rewarding relationships, celebrating … first, keeping our promises, and considering long-term sustainability in all our decisions. As we look to scale our Group Professional Services business, the role of Head of Partner Management will be responsible for leading, shaping and delivering the resourcing partner and agency strategy and service for Group Professional Services (GPS). Working as the Group Head of … Partner Management your role is pivotal in maximizing the value derived from your relationships with partners and agencies in the UK, France and Germany, as well as developing, managing, and providing access to a Professional Services international partner network in regions and territories outside of the core operating countries. You will be responsible for leading a team that builds More ❯

receive an alert: Location: UK - London, UK - Hatfield, UK - Manchester, UK - Milton Keynes, UK - Mobile England, UK - Nottingham, UK - Reading Job-ID: 214246 Contract type: Standard Business Unit: Partner Management Life on the team At Computacenter UK, we pride ourselves on fostering a culture that emphasises diversity, inclusivity, and collaboration. Weare committed to building supportive and rewarding relationships, celebrating … first, keeping our promises, and considering long-term sustainability in all our decisions. As we look to scale our Group Professional Services business, the role of Head of Partner Management will be responsible for leading, shaping and delivering the resourcing partner and agency strategy and service for Group Professional Services (GPS). Working as the Group Head of … Partner Management your role is pivotal in maximizing the value derived from your relationships with partners and agencies in the UK, France and Germany, as well as developing, managing, and providing access to a Professional Services international partner network in regions and territories outside of the core operating countries. You will be responsible for leading a team that builds More ❯

receive an alert: Location: UK - London, UK - Hatfield, UK - Manchester, UK - Milton Keynes, UK - Mobile England, UK - Nottingham, UK - Reading Job-ID: 214246 Contract type: Standard Business Unit: Partner Management Life on the team At Computacenter UK, we pride ourselves on fostering a culture that emphasises diversity, inclusivity, and collaboration. Weare committed to building supportive and rewarding relationships, celebrating … first, keeping our promises, and considering long-term sustainability in all our decisions. As we look to scale our Group Professional Services business, the role of Head of Partner Management will be responsible for leading, shaping and delivering the resourcing partner and agency strategy and service for Group Professional Services (GPS). Working as the Group Head of … Partner Management your role is pivotal in maximizing the value derived from your relationships with partners and agencies in the UK, France and Germany, as well as developing, managing, and providing access to a Professional Services international partner network in regions and territories outside of the core operating countries. You will be responsible for leading a team that builds More ❯

receive an alert: Location: UK - London, UK - Hatfield, UK - Manchester, UK - Milton Keynes, UK - Mobile England, UK - Nottingham, UK - Reading Job-ID: 214246 Contract type: Standard Business Unit: Partner Management Life on the team At Computacenter UK, we pride ourselves on fostering a culture that emphasises diversity, inclusivity, and collaboration. Weare committed to building supportive and rewarding relationships, celebrating … first, keeping our promises, and considering long-term sustainability in all our decisions. As we look to scale our Group Professional Services business, the role of Head of Partner Management will be responsible for leading, shaping and delivering the resourcing partner and agency strategy and service for Group Professional Services (GPS). Working as the Group Head of … Partner Management your role is pivotal in maximizing the value derived from your relationships with partners and agencies in the UK, France and Germany, as well as developing, managing, and providing access to a Professional Services international partner network in regions and territories outside of the core operating countries. You will be responsible for leading a team that builds More ❯

receive an alert: Location: UK - London, UK - Hatfield, UK - Manchester, UK - Milton Keynes, UK - Mobile England, UK - Nottingham, UK - Reading Job-ID: 214246 Contract type: Standard Business Unit: Partner Management Life on the team At Computacenter UK, we pride ourselves on fostering a culture that emphasises diversity, inclusivity, and collaboration. Weare committed to building supportive and rewarding relationships, celebrating … first, keeping our promises, and considering long-term sustainability in all our decisions. As we look to scale our Group Professional Services business, the role of Head of Partner Management will be responsible for leading, shaping and delivering the resourcing partner and agency strategy and service for Group Professional Services (GPS). Working as the Group Head of … Partner Management your role is pivotal in maximizing the value derived from your relationships with partners and agencies in the UK, France and Germany, as well as developing, managing, and providing access to a Professional Services international partner network in regions and territories outside of the core operating countries. You will be responsible for leading a team that builds More ❯

pride in our rich history of technological innovation. This spirit is pervasive and drives us to develop better, more flexible, and more efficient solutions that address increasingly complex data management needs-today and well into the future. We're looking for a Director of Enterprise Container Storage Engineering - Kubernetes/Docker/Container Technologies. You will help design and … and data preservation capabilities. You will be participating in technical architecture and design discussions with customers on deploying Kubernetes, RedHat OpenShift or Docker Enterprise Edition based Archive as a Service (AaaS) infrastructure. You will be responsible for demonstrating the merits of your AaaS solution by developing use case demos, integrations with other enterprise software stacks (Hypervisors, IT Management tools, Provisioning tools and Service Management platforms). Qualifications Container Technologies Hand on experience in Enterprise and Cloud Storage and Archival Hands on experience in setting up Containers based environment using Kubernetes (Open source, Docker or RedHat Openshift) Sound understanding of Kubernetes concepts (PODS, Daemon sets), Container storage (options for stateful and stateless), Container networking technologies Hands More ❯

and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview The Change Management team is looking for a Senior Change Analyst for the support and delivery of an effective and industry best practice Change Management Service. Change Management own the … process which plans, controls, schedules, and implements changes across all Vocalink live services and systems. The controls within the Change Management Process ensure that the risk and impact of changes are managed effectively in order that service availability is maintained and improved, in line with Business requirements. The Senior Change Analyst is responsible for managing the day to … day Vocalink Change Management Process activities with a view to minimising risk and eliminating disruption to business services arising from Change implementation. This is done through control, scheduling, prioritisation, approval, and implementation of changes to Vocalink applications and infrastructure. This is critical to ensuring standardised methods and procedures are used for the efficient and prompt handling of all changes More ❯

Umbrella Engagement - 6 Months - £625/day - 3 days on site in the NW Must have outstanding Communication Skills and have significant experience of working in all aspects in Service Transition/Service Introduction in fast paced Medium/Large sized Organisations. In addition to this the ideal candidates will have an understanding of Infrastructure Technologies A knowledge … of Project Management Lifecycle Recent Accreditation within Service Management (ITIL) Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to More ❯

standards and guidelines. Main duties of the job Main Duties of the Job The role will have the following key dimensions: Strategy and business case development Leadership and communications Service development and transformation Benefits realisation People management and development Finance, resource and information management Please see attached job description for full details of the main duties. About … for the development and delivery of the Smart Buildings target digital outcome and delivering on the five desired outcomes of Clinical Safety, Operational Efficiency, Enhanced Security, Improved Experience and Service Productivity. This role will be responsible for delivering the Smart Buildings GAP analysis and the creation, delivery and continuous improvement of the Smart Building Strategy. The roles key focus … and Digital Workstreams to ensure back-to-back compatibility of data, digital and infrastructure standards across the workstream deliverables. They will work collaboratively with both the estates and facilities management and digital teams, both within the Healthier Futures team, wider Trust departments, Technical Partners and Healthier Future Design and Construction teams. They will also be responsible for the creation More ❯

and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview The Change Management team is looking for a Senior Change Analyst for the support and delivery of an effective and industry best practice Change Management Service. Change Management own the … process which plans, controls, schedules, and implements changes across all Vocalink live services and systems. The controls within the Change Management Process ensure that the risk and impact of changes are managed effectively in order that service availability is maintained and improved, in line with Business requirements. The Senior Change Analyst is responsible for managing the day to … day Vocalink Change Management Process activities with a view to minimising risk and eliminating disruption to business services arising from Change implementation. This is done through control, scheduling, prioritisation, approval, and implementation of changes to Vocalink applications and infrastructure. This is critical to ensuring standardised methods and procedures are used for the efficient and prompt handling of all changes More ❯

IT Service Delivery Manager - Mergers & Acquisitions £70,000 - £80,000 PA A leading organisation undergoing rapid growth through acquisitions is seeking a high-calibre IT Service Delivery Manager to lead IT planning and integration for a fast-paced M&A programme with circa 10 acquisitions planned per year for the next four years. Reporting directly into the Head … of IT, you'll oversee a team decided to the successful integration of all acquired businesses, driving seamless IT integration, data migration, service continuity and post-merger optimisation while collaborating with stakeholders across the business. This is a strategic, career-defining opportunity for someone who thrives in fast-moving environments and is committed to long-term impact. Key Responsibilities … SLA performance * Manage IT incidents, requests, changes and problems (ITIL framework) * Act as key liaison between IT and stakeholders (Legal, HR, Finance, Ops) * Coordinate with external vendors and manage service contracts * Ensure regulatory, legal and cybersecurity compliance during transitions * Capture lessons learned and improve playbooks for future M&A initiatives * Support change management, onboarding and documentation across projects More ❯

IT Service Delivery Manager - Mergers & Acquisitions £70,000 - £80,000 PA A leading organisation undergoing rapid growth through acquisitions is seeking a high-calibre IT Service Delivery Manager to lead IT planning and integration for a fast-paced M&A programme with circa 10 acquisitions planned per year for the next four years. Reporting directly into the Head … of IT, you'll oversee a team decided to the successful integration of all acquired businesses, driving seamless IT integration, data migration, service continuity and post-merger optimisation while collaborating with stakeholders across the business. This is a strategic, career-defining opportunity for someone who thrives in fast-moving environments and is committed to long-term impact. Key Responsibilities … SLA performance * Manage IT incidents, requests, changes and problems (ITIL framework) * Act as key liaison between IT and stakeholders (Legal, HR, Finance, Ops) * Coordinate with external vendors and manage service contracts * Ensure regulatory, legal and cybersecurity compliance during transitions * Capture lessons learned and improve playbooks for future M&A initiatives * Support change management, onboarding and documentation across projects More ❯

opportunity for growth and career development. Job Description Develop and implement long-term IT strategies and operational plans in alignment with the company's business goals. Collaborate with senior management to ensure IT initiatives support business objectives. Oversee the delivery of IT services, ensuring they meet quality standards and are delivered on time and within budget. Manage the IT … service portfolio, including service transitions and retirements. Ensuring high availability, performance, and cybersecurity of systems Lead and mentor a team of IT professionals, fostering a culture of continuous improvement and professional development. Conduct performance reviews and provide feedback to team members. Oversee IT projects from initiation to completion, ensuring they are delivered on time, within scope, and within … the IT budget, ensuring effective allocation of resources. Monitor IT expenditures and implement cost-saving measures where possible. Identify opportunities for process improvements and implement best practices in IT service management. The Successful Applicant Bachelor's degree in information technology, Computer Science, or a related field. Strong experience of leading IT functions with attention to detail in the delivery More ❯

they are and what they bring to the table, supporting one another as we continue to deliver for our customers. LI-KS1 Support in defining, implementing and operating improved service support governance across SMARTY and our IT/Digital Partners. Manage BAU operational issues through partnering with teams across SMARTY and our IT/Digital partners and feedback on … service improvement initiatives. Working closely with our partners to ensure service assurance processes are being followed and appropriate governance is applied. Working with Senior Managers on Service improvements and feeding in observations and problem areas. Develop and execute weekly and monthly operational reporting providing clear service performance and availability metrics. PO/Invoice Management Closely … working with Customer Experience to improve ticket management and user training issues Out of hours escalation for operational issues (Rota). Working with Service desk to ensure good quality ticket management is taking place Reviewing PIRs/Provide Feedback Provide operational expertise into projects and new propositions. Work with SMARTY and the wider Three business to support More ❯