201 to 225 of 306 Service Management Jobs in England

receive timely and effective technical assistance. Key Responsibilities * Provide technical support via phone, email, and in person * Log and manage incidents through the IT service management system * Monitor and maintain business systems, networks, and applications * Support IT compliance standards (ISO27001 and Cyber Essentials) * Identify recurring issues and help … What We're Looking For * Solid understanding of IT support environments including helpdesk ticketing, networking, Windows 11, Microsoft 365, Meraki, access control systems, asset management tools, Azure, and Windows Server * Strong problem-solving skills with ownership of issues end-to-end * Customer-focused approach with excellent communication skills * Team ...

Exciting Opportunity! Join Odevo as a Business Relationship Manager Odevo continues to redefine residential property management through technology, innovation, and exceptional service. As we expand our digital capabilities across multiple Operating Companies (OpCos), we are strengthening the way IT partners with the business, and we are now looking … tailored IT and product roadmaps for each OpCo, aligned to Odevos strategy Monitor delivery progress and ensure alignment with priorities and timelines Support change management and communication for IT initiatives Identify and escalate risks affecting OpCo satisfaction or delivery Provide consolidated visibility of group-wide IT and product roadmaps ...

Exciting Opportunity! Join Odevo as a Business Relationship Manager Odevo continues to redefine residential property management through technology, innovation, and exceptional service. As we expand our digital capabilities across multiple Operating Companies (OpCos), we are strengthening the way IT partners with the business, and we are now looking … product roadmaps for each OpCo, aligned to Odevo’s strategy Monitor delivery progress and ensure alignment with priorities and timelines Support change management and communication for IT initiatives Identify and escalate risks affecting OpCo satisfaction or delivery Provide consolidated visibility of group-wide IT and product roadmaps Track ...

organisation in their search for an experienced IT Manager to join their friendly and collaborative team. This role offers a balance of strategic oversight, service management, and hands-on technical leadership. Key Responsibilities Oversee the organisation’s IT services, including management of third-party suppliers and associated … budgets. Ensure SLAs and service standards are established, monitored, and consistently met. Act as the primary escalation point for 2nd line support technicians. Maintain adherence to GDPR and data security frameworks Take a proactive, hands-on approach to resolving complex technical issues as they arise. Experience & Skills Required Proven ...

stable, and performing well Leading and supporting the IT operations and IT support team Helping deliver projects from a technical and from a project management front Putting practical IT processes and best practices in place Monitoring systems, responding to incidents, and driving issues through to resolution Planning and delivering … knowledge across networks, servers, operating systems, and cloud platforms (Azure/365, Hyper-V, Microsoft server technologies, Active Directory, DHCP, DNS) Familiarity with IT service management frameworks (ITIL is a plus) A practical problem-solver with clear communication skills Comfortable supporting everyone from non-technical users ...

calm, capable and experienced professional to ensure high-priority incidents are handled efficiently and professionally. Your ability to manage communication, coordinate resolution, and maintain service continuity will be absolutely key. The Role: Lead and manage high-priority and major incidents from initiation to resolution Coordinate cross-functional IT teams … updates to stakeholders at all levels Drive post-incident reviews, root cause analysis and long-term fixes Monitor incident trends and work on continuous service improvement Maintain robust incident logging and documentation About You: Previous experience as an IT Incident Manager or Major Incident Lead Confident under pressure with ...

Manager ensures SZC can manage licensed technical data effectively and responsibly, supporting project delivery and compliance. This role is ideal for experienced project or service managers who want to broaden their scope into governance and regulatory oversight. Training will be provided on IP-specific requirements. You will … Supply Chain, IT, and Engineering to resolve challenges. Governance & Reporting: Represent IP in audits and governance forums. Continuous Improvement: Improve IP tools, workflows, and service design. Knowledge Transfer: Enable secure, traceable exchange of licensed data between SZC and HPC Here's What You'll Need Essential Proven experience ...

money Ensuring effective governance compliance and procedures are in place for systems and projects Ensuring rapid and effective troubleshooting and procedures in place Service planning, transformation, efficiency and productivity and development Data collection and analysis to support centrally led initiatives (i.e. Right test Right time) and the NCL Digital … Diagnostic Strategy drive diagnostic services forward Ensuring Digital Diagnostic systems contribute to effective patient management across the trust and satellite sites and are configured in a way that they support the delivery of cost improvement Effective project management Responsible for overseeing the training of clinical and non-clinical ...

technical support to all FI user groups, ensuring devices, accounts, and core services are available, secure, and compliant. The role blends day today helpdesk service responsibilities, with administration tasks and with basic (foundational) cyber security tasks proactively improving Microsoft Secure Score, maintaining endpoint protection, and keeping devices patched … logged and tracked via the helpdesk system Ensuring all end user devices (hardware and software) run to the highest standards and quality of service (performance), and with minimal disruption or downtime. This would include provision and maintenance of user accounts, groups, licenses, and devices (join, enroll, retire), following joiner ...

UK. Please note this is a 5 day a week on-site role in the London Bridge (SE1) area. Main responsibilities include: Technical Support & Service Delivery Provide first and second-line support for desktops, laptops, mobile devices, and peripherals. Troubleshoot and resolve incidents using remote support tools (e.g., SCCM … DHCP/DNS) Ideally you will also have the following: Experience with setting up and troubleshooting Zoom/Teams meetings. Experience with Freshservice IT service management or another leading ITSM tool. Software applications support Intune If you meet the criteria above then we very much look forward ...

Proofpoint) Mimecast MS E5 Security Suite Strong analytical skills with the ability to efficiently troubleshoot and diagnose technical faults Good working knowledge of IT service delivery processes Established knowledge of modern Windows (desktop and server) operating systems, and also familiar with Mac/Linux operating systems Competent knowledge … Android operating systems Good understanding of virtual server infrastructure (VMWare) Good working knowledge of on premise and Azure Active Directory Awareness of Group Policy Management and Azure Microsoft Endpoint Manager Good understanding of Citrix XenApp/XenDesktop/WEM and how it fundamentally works Experience with troubleshooting networking issues ...

technical solutions. Preferred/Nice to Have ServiceNow certifications (CSA, CAD, CIS in ITSM/ITOM/others). Knowledge of ITIL processes and service management best practices. Experience with Agile/Scrum delivery. Familiarity with DevOps pipelines and source control (Git, GitLab, Azure DevOps). SmartSourcing ...

this role, you should bring: Several years of experience with core IT systems, including servers, workstations, networking, and software. A strong background in IT Service Management, especially in Change, Risk, Asset/Configuration, and Incident processes. Proven expertise in IT/Cyber Security, particularly in: System hardening Vulnerability … management Patching Antivirus solutions Backup and recovery processes Awareness of Health & Safety requirements in high-risk operational environments. Exceptional analytical, diagnostic, and problem-solving skills to tackle challenges head-on! Desirable Experience (Bonus) Experience in Operational Technology (OT) within energy, utilities, or engineering environments is a plus! Familiarity with ...

compliant, and fit for the future. This is a hands-on role where you will act as the functional expert across SAP Financials, Materials Management (MM), and Sales & Distribution (SD), while also supporting EDI integrations that enable seamless data exchange with our external partners. Key Responsibilities Provide functional support … Experience supporting SAP within a manufacturing, logistics, or supply chain environment Understanding of SAP integrations and data governance principles Familiarity with ITIL practices and service management frameworks Degree in Information Systems, Business, or a related field SAP certification(s) in relevant modules desirable but not essential Strong analytical ...

efficient, compliant, and fit for the future.This is a hands-on role where you will act as the functional expert across SAP Financials, Materials Management (MM), and Sales & Distribution (SD), while also supporting EDI integrations that enable seamless data exchange with our external partners. Key Responsibilities Provide functional support … Experience supporting SAP within a manufacturing, logistics, or supply chain environment Understanding of SAP integrations and data governance principles Familiarity with ITIL practices and service management frameworks Degree in Information Systems, Business, or a related field SAP certification(s) in relevant modules – desirable but not essential Strong analytical ...

Professional Services Support via phone, email, remote tools and in person Diagnose/Resolve incidents - hardware, software, mobile devices Log/Track through IT service Management systems Support with project tasks IT Support Analyst: Experience Build, Deploy laptops, desktops, mobile phones Microsoft 365, Team, Outlook Windows 10/… User administration ITIL or Service Desk workflows The permanent role for an IT Support Analyst will pay a salary up to £30,000 with a hybrid working from the central Birmingham offices. This is an opportunity to join a fast-growing national law firm. For further information, please apply ...

support the next phase of operational and digital maturity.Reporting directly to the Managing Director, the role will provide leadership across IT operations, infrastructure, service delivery, systems development, information security, automation, and data. The position combines strategic ownership with hands-on technical engagement, ensuring the organisation’s IT services … experience: Proven experience in a senior IT leadership role (Head of IT, IT Manager, or equivalent) Strong background in IT operations, infrastructure, and service delivery Experience operating within Microsoft enterprise environments (M365, Azure, identity and security) Track record of leading senior technical specialists and delivering through others Experience improving ...

pivotal role, you will be responsible for ensuring the SOC operates at peak performance while driving continual improvement, with a strong focus on ITIL service management principles and full alignment with CREST standards. Based on-site in Hemel Hempstead, this is an outstanding opportunity for a SOC Operations … customers.You will oversee and mentor a skilled team of analysts, fostering a culture of continuous learning, champion best practices in threat detection and incident management, and play a key role in safeguarding our organisation’s digital environment. Communications with key business partners is key regarding risks, threats ...

everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.Our success comes from our people they make the difference. Were all about personality, we have fun, and we work hard to deliver … structured Business Analysis methodologies for multi-million pound projects Experience working and implementing projects in a Retail based environmentUnderstanding of Retail/Warehouse Management Systems and ProcessesFlexibility to travel Position in Organisation: Reports to Business Systems Analysis Manager & RPA Product Manager Customer Contacts: Internal : Business project managersProject Sponsors ...

additional training for users to ensure support efficiency is maintained to the highest level. Contributes content to the knowledge base to assist with problem management of incidents. Provides accurate information about incidents to support other IT processes. Tests hardware and program updates to verify whether newly implemented requirements … take ownership and responsibility while working effectively within a team Be logical and efficient, with a keen attention to detail Be self-motivated ITIL Service Management experience (Desirable) Experience of Supply Chain systems (Desirable) SAP experience (Desirable) Service Now experience (Desirable) What You’ll get in Return ...

business operations. This is an excellent opportunity to work in a complex, enterprise-scale environment, combining hands-on technical delivery with platform ownership, service improvement and technical leadership. Key Responsibilities • Provide third-line support for high-profile, business-critical legal and information systems• Own and manage the global database … platform estate, including SQL Server, SharePoint, Web, Azure Cloud Services, SSO and Identity Management• Ensure platform architecture, resilience, performance and security meet agreed service level targets• Lead and deliver platform upgrades, deployments and code releases in line with formal change processes• Carry out deep-dive technical troubleshooting ...

business operations. This is an excellent opportunity to work in a complex, enterprise-scale environment, combining hands-on technical delivery with platform ownership, service improvement and technical leadership. Key Responsibilities • Provide third-line support for high-profile, business-critical legal and information systems• Own and manage the global database … platform estate, including SQL Server, SharePoint, Web, Azure Cloud Services, SSO and Identity Management• Ensure platform architecture, resilience, performance and security meet agreed service level targets• Lead and deliver platform upgrades, deployments and code releases in line with formal change processes• Carry out deep-dive technical troubleshooting ...

experienced Technical Delivery Analyst looking for an opportunity to fast track their career growth within an international company? You will build on your stakeholder management experience within a global enterprise whilst taking ownership of the Application catalogue within the fast amount of sub businesses within the company. This role … work across technical and non-technical teams Analytical mindset with strong attention to detail Comfortable working with common productivity tools and asset or licence management platforms Nice to have Exposure to application rationalisation or technology governance Familiarity with IT service management or delivery frameworks (e.g. ITIL, Agile ...

ITSM system Escalate issues to senior support teams when required Create and maintain clear technical documentation Deliver a friendly, professional, and customer-focused service Essential Skills and Experience Experience in 1st Line or 2nd Line IT support Strong troubleshooting ability across hardware, Windows, Microsoft 365, Active Directory, and Intune … Ability to support audio-visual and conferencing systems Solid understanding of IT service management processes Excellent communication and interpersonal skills Strong organisational skills with attention to detail Full UK driving licence (required due to travel to other offices) Desirable Certifications CompTIA A+ CompTIA Network+ ITIL Foundation ...

play a key role in delivering and supporting a newly introduced Professional Services delivery module , alongside ongoing ownership and optimisation of the IT Service Management (ITSM) capability and existing custom solutions. This is a hands-on position offering genuine influence over how the ServiceNow platform is shaped … adopted across the business. Key Responsibilities Own the administration and operation of the ServiceNow platform, ensuring stability, performance, security, and resilience, including the management of users, roles, groups, and permissions. Lead the rollout, configuration, and long-term support of the ServiceNow Professional Services delivery module , working closely with internal ...