201 to 225 of 377 Service Management Jobs in England

Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end … wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure … user accounts, ensuring users only have access to what they require in order to fulfil their roles. . The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working more »

journey to change the lives of children, their families and teachers by creating a first of its kind, end-to-end school experience and management platform. Education Horizons is an amazing place to work. It’s a great size – big enough to have serious resources to invest, but small … writing, reviewing, and updating knowledge base articles. Maintains clear, comprehensive, and timely internal and customer-facing case notes. Responsible for daily operations of phone service for our clients, including answering inbound calls via the support line Working within the Education Horizons Information Security Management System and policies Live … overall support delivered to clients. Provides support and guidance to Support Analysts to ensure efficient resolution of cases. Skills Experience of the following: Learning management systems School management systems Intermediate to Advanced SQL knowledge Experience of working in a B2B SaaS support environment A strongly customer-service more »

you will need a strong technical background and possess the ability to think strategically, with a forward looking and pro-active approach to IT. Management and motivation of your team are equally important. The ideal candidate will be experienced in defining and developing strategy, maintaining business resilience, and creating … mission and objectives. Lead and develop a small, diverse team of Windows, Linux, and DevOps professionals Specialists. Liaising with key stakeholders, lead and drive service improvement through planning and execution. Lead the procurement of the infrastructure architecture, including design, migration, integration and installation. Develop and mature IT service management principles, including governance, policies, processes, procedures, and standards. Act as most senior escalation point for IT operations issues and major incidents. Manage the IT Groups operational budget (c. £400k) and additional project budgets. Act as owner and relationship holder for Tier 1 system IT suppliers within the more »

Telecoms Technician within the Telecoms team. The successful candidate will work within a small telecoms team to help develop and deliver an IP telephony service as well as providing support and maintenance for a range of legacy telecoms systems deployed across the Trust. You will play a key part … in helping to support these important systems and will gain exposure to a range of other technologies and solutions, including, incident and problem management, ICT infrastructure projects, telephony applications, service monitoring and system maintenance. You will be a hard-working individual with experience of telephony support and installation … the provision of patient care; o Minimise disruption to staff due to Telecommunications equipment or system failures by providing an efficient and effective support service; o Undertaking the installation, configuration and deployment of Telecommunications equipment and software; o Maintain accurate and timely technical, IT service management and more »

products. You will use insights from the support team to identify opportunities for product improvements to enhance our product offerings and the level of service provided to our customers, ultimately reducing call drivers. You will collaborate with the Product and Engineering functions to help establish and prioritize work items … to be fed into the engineering backlog. You will actively participate in service reviews with both internal and external stakeholders, and be comfortable presenting MI reports and KPIs on team and product performance. In addition to the service the team provides, you will also be accountable for the … solving and the ability to coach/mentor/direct others Working knowledge of the principles of the ITIL (the IT Infrastructure Library) for service management Great stakeholder management and proven experience working collaboratively with both technical and non-technical staff. It would be great if you more »

purpose built, state-of-the-art facility in Alconbury, Huntingdon. MM Flowers employs over 1000 people who are dedicated to delivering exceptional quality and service to our customers. MM Flowers’ values and behaviours form the basis of our culture and are a guide to the way we work as … in teams and with our customers, They can be used as a guide and a reference to support processes such as team development, performance management, recruitment, identification of talent, and on-going coaching to support the delivery of our ambitious growth plans. Creating Meaningful Moments that do good for … the role they play. Relentless focus to reducing vulnerabilities with a continuous improvement mindset. Manage the day-to-day activities of threat and vulnerability management, identify risk tolerances, recommend treatment plans and communicate information about residual risk. Work with key vendors to design and build a cyber security programme more »

Service Manager required for a growing Air Conditioning Contractor based in the Greater Manchester region Basic to £60K + Car allowance THE ROLE *Oversee a team of 12 Engineers and a Support Desk by answering Technical queries *Complete client site visits on site, undertaking quality checks and assisting with … Estimation of Service projects as and when required *Drive forward profitability and win new business by implementing your own process *Ensure Engineers are as productive as possible and that customer satisfaction is high WHY SHOULD I APPLY? *Great opportunity to Drive forward the Service Team, allowing you great … THE PACKAGE *Basic to £60K dependent on experience *Car allowance (around £500 per month) *Travel expenses paid *Pension contribution THE PERSON *Experience in a Service Management role essential *Good knowledge of VRF(V), Split and Chillers essential *Computer literate with good knowledge of Microsoft office packages and Outlook more »

the entire IT environment, ensuring integration, streamlining, and security of systems and tools for current and future needs. Liaise with key stakeholders to drive service improvements through planning and execution. Lead the procurement of infrastructure architecture, including design, migration, integration, and installation. Develop and mature IT service management … quality thresholds. Contribute to wider strategic discussions across the organization. Requirements: Proven experience managing multiple IT systems in areas such as program and project management, infrastructure services management, IT strategy/policy, and IT architecture. Strong technical background in leading systems integration, including designing, developing, integrating, and upgrading more »

of professional growth, responsibility, and autonomy. Company Description Selected Interventions is a software and services company located in Richmond (London) that specializes in delivering service transformation for leading international service providers. The company rapidly delivers highly customized management solutions through the deployment of the ECHO service management framework, which enables clients to meet some of the world's most demanding service specifications. What makes Selected Interventions different? Selected Interventions are product leading and global leaders within our field. We work exclusively in the environmental services industry, with the purpose of helping the planet … range of Operating Systems and Network/Security Equipment Our statement To be earth's leading provider of environmental software systems delivering the best service outcomes with least resources. Benefits Competitive salary Private healthcare Contributory pension 25 days annual leave plus bank holidays Flexible working hours Cycle-to-work more »

Gloucestershire. What you will be doing: Performing daily system checks (identify and resolve any issues with local infrastructure and remote hardware) Investigating reasons for service problems (e.g. connectivity issues, hardware faults). Service and Incident management activities. Triage support tickets and resolve or escalate where necessary. You … will be assisting with user support queries. You will be ensuring ITIL service management processes are followed for all incident and change related activities. Maintaining anti-malware status is up to date across the estate, and ensuring new updates are delivered in a timely manner. Maintaining infrastructure security … and when necessary) to include testing of hardware, commissioning of hardware at new sites. Review site surveys and establish suitability for deployment. Ensuring asset management systems are kept up to date in line with the above activities. Raising and managing the changes to move implement functionality from Dev to more »

for managing and analysing data to support the business IT services. The Configuration Analyst will play a key role in software and hardware asset management, utilising expertise in Power BI and data analysis to develop metrics and demonstrate the value delivered by IT processes. Configuration Analyst Key Responsibilities: Data … Analysis: Leverage your skills in Power BI to analyse data, develop metrics, and create reports that showcase the value and efficiency of IT service processes. Asset Management: Accurately manage hardware assets and software licensing, ensuring legal compliance and cost-effectiveness through meticulous audit reporting. Process Improvement: Improve first … to the IT organisation. Reporting & Metrics: Develop and maintain metrics that demonstrate the value being delivered, emphasising the efficiency and effectiveness of our IT service processes. Coaching & Development: Coach and develop team members in automated reporting and data analysis techniques, fostering a culture of continuous improvement and learning. Configuration more »

jobs. You will be the Desk Side and Technology Support Team Lead is the central point of contact for all IT-related incidents and service requests within their region. Tour role is to both provide second-line support and supervise/lead the local IT resources operationally. You will … be responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. Required Skills: At least 8 years' experience in IT Service Management principles and processes and solid understanding of hardware and software asset management processes. Experience in working to (and … exceeding) Service Level Agreements. Should have Broad technical understanding of IT services being supported. Working knowledge of database/excel structures/tables/configurations. Responsibilities: Manage the daily activities of the Desk Side and Technology Support Team and assume responsibility for the recruitment, training, objectives setting, and personal more »

team where required. Assess and maintain the good working state of our AWS platform and ensure efficient and effective use of the platform. Supplier Management Manage the technical relationship with Cloud Engineering and Infrastructure suppliers (Microsoft, AWS, Vodafone, Broadcom etc.) Work with suppliers to introduce new and innovative features … to the estate Support Service Management and Supplier Management in the ongoing monitoring and renewal of licensing and contracts Qualifications & Skills The successful candidate will possess a strong background and experience of designing, building and troubleshooting infrastructure or cloud based solutions whilst applying an in-depth understanding … complex data and articulate challenges to the level understandable by a lay-person. Excellent communication skills both technical and non-technical to aid stakeholder management Attention to detail and the ability to work independently and collaboratively in a fast-paced, dynamic environment. The Benefits and Perks... In addition to more »

leading financial services organisation based in London are looking to hire an IT Change & Configuration Analyst on a permanent basis. This is join a Service Delivery team who are responsible for the implementation of new services into their IT environments and maintain their CMD. Key Responsibilities Lead in the … CAB Workbench within ServiceNow Act as Change Manager in CAB or E-CABs when called upon. Contribute to the maintenance of a comprehensive configuration management database (CMDB)by updating and verifying configuration data. Identify and engage with customers and other stakeholders to collate service information. Participate in regular … audits to ensure the accuracy and completeness of configuration information. Skills/Experience required 2+ years within a Service/Change Configuration role within Financial Services sector - essential Familiarity with ITSM tools and technologies Strong understanding of ITIL principles and their application in IT service management Knowledge more »

Job summary The Workflow At Scale service aims to relieve practices of their daily workflow burden by allowing them to outsource this work to an experienced and efficient team of administrators and clinicians who will manage the workflow process on behalf of multiple practices. Main duties of the job … Workflow Administrator will form a key part of this team. As well as managing the daily workflow process, they will work closely with the Service Manager and Head of Service to develop and evolve the service and to ensure that high levels of quality and efficiency are … maintained as the service grows. About us Alliance for Better Care is innovative in developing services which help support member practices and PCNs by reducing their workload and saving them money. By employing highly skilled people and operating at scale across multiple areas and organisations we are able to more »

attributes such as description, purposes, categories. Analyse and document the information (data) models/structures for data category: input, output, event notification, validation, servicer management involved between process and sub-systems (Northbound & Southbound) based on Analyse & document the Configuration Item (CI) data mapping between business processes, inventory system and … CMDB (CI & relationship models) for service management integration Collaborating with and supporting CMDB/ITSM product vendor to create & manage CI and relationship in CMDB. Preparing a comprehensive data management and governance guideline for data mapping & loading, lifecycle management, administration. Identify and document all security, regulatory … IT, Telecom design, and OSS/BSS architecture. Extensive experience in Data modelling, mapping and integration for business processes and systems (to operate network service & resource domains) Experience of resource/service inventory migration, data migration Experience in Configuration management data modelling, CMDB data architecture. Understanding and more »

future and become a leading partner to the Armed Forces. They are looking for a IT Project Manager to come join an expanding Project Management team and be part of an exciting chapter in the company's journey. Your new role Their IT stack is mainly Microsoft based, and … and non-technical stakeholders. What you'll need to succeed Previous experience as a IT Project Manager and agile delivery methodologies (Sponsor and Stakeholder management and excellent communication skills. Proficient at managing time and resources and the ability to draw up detailed project plans and schedules. Proven leadership skills … and stakeholders. Critical thinking and problem-solving skills and capable of managing crises as and when they arise. Desirable skills, experience and qualifications: Project Management Qualifications including Prince 2, Certified Project Manager, Professional in Project Management. Agile qualifications such as Certified ScrumMaster, Agile Project Management. Understanding of Project Management more »

Field Service Engineer (Home Based) £35-40000 + Training + Van + Overtime + Laptop + Phone + Healthcare + Meal Allowance + Pension Home Based Living in Crawley or surrounding areas and paid door to door Are you a Field Service Engineer from diesel engines looking for … as well as opportunities learn abroad. The company is a renowned diesel engine manufacturer, expanding due to recent acquisitions. They need are boosting their service team to manage a growing customer base in the area. They offer state of the art equipment, customised tools, a first rate service management system and a dedicated training manager. This role would suit a Service Engineer with experience servicing Diesel Engines. The Role * Home based Field Service Engineer * Servicing Diesel Engines from 10 to 500 kw * Diagnosing faults, engine rebuilds, striping and overhauls The Person * Engineer Experienced with more »

IT Service Desk - Team Lead London/Hybrid Up to £40,000 Austin Fraser are working with an independent health and care group delivering healthcare, social care, education and technology staff across the UK. They are looking for an experienced IT Service Desk Manager to join this dynamic … business. You will be involved with a variety of service desk, desktop, telephone, remote and client facing support, as well as many opportunities to get involved with a range of technologies. Required Skills and Experience: - Proven leadership experience - Microsoft 365 - Knowledge of service management tools e.g. Freshservice. … Excellent customer service - Hands on, can do approach If you're open to exploring this opportunity and believe your skills align with what we're looking for, I'd love to connect and discuss further. Please let me know your availability for a brief call. (url removed) Austin Fraser more »

office (London or Midlands based). An exciting opportunity to act as a technical authority for my clients cloud services, both those managed by Service and those delivered internally, through Build, Change and Operational Delivery in Private and Hosted Cloud and Supporting Services. In Addition to being a key … Product stakeholder in the Growing Digital Data Delivery and Management across Cloud Services, the role will also drive the technical maturity and support roadmaps for future Cloud delivery. Aligning to industry best practice, adopting and driving improvements in governance and ensuring the business information security strategy aligns to internal … Skills/Experience: - Strong background in implementing and supporting cloud solutions in Microsoft Azure (preferably in a mixed hosted and/or vendor managed service). - Experience in IaaS, PaaS, web services, Firewalls, Microsoft Office 365, Azure AD - Experience of Cloud Native Delivery - Broad technology base skills including involvement more »

passed swiftly and effectively to paramedics? The Ambulance Radio Programme (ARP) Team are spread across the country and we are looking for a Central Service Analyst to join the Team in either the Barnsley Office or the Bristol Office. ARP are looking for enthusiastic candidates up for a challenge … your experience and qualifications and talk to you more about the role! Main duties of the job The successful candidate will work within the Service Team and play a big part working with suppliers and the rest of ARP, in readiness for the go live of our main programmes. … one of our core values as an organisation. If you think this is the role for you, and you have a thirst for customer service, delivery support, prospects of a career, and are existing or brand new to the NHS, then we'd be really excited to see your more »

passed swiftly and effectively to paramedics? The Ambulance Radio Programme (ARP) Team are spread across the country and we are looking for a Central Service Analyst to join the Team in either the Barnsley Office or the Bristol Office. ARP are looking for enthusiastic candidates up for a challenge … your experience and qualifications and talk to you more about the role! Main duties of the job The successful candidate will work within the Service Team and play a big part working with suppliers and the rest of ARP, in readiness for the go live of our main programmes. … one of our core values as an organisation. If you think this is the role for you, and you have a thirst for customer service, delivery support, prospects of a career, and are existing or brand new to the NHS, then we'd be really excited to see your more »

you will need a strong technical background and possess the ability to think strategically, with a forward-looking and pro-active approach to IT. Management and motivation of your team are equally important. Benefits: 30 days holiday per year (excluding bank holidays), plus 3 fixed privilege days Flexible working … objectives. Enhance and maintain PML's business resilience from an IT perspective, including such areas as security and business continuity, liaising with external managed service providers. Lead and develop a small, diverse team of Windows, Linux, and DevOps professionals Specialists. Manage and oversee the entire IT environment, to ensure … used are integrated, streamlined and secure to meet our current and future scientific research and operational needs. Liaising with key stakeholders, lead and drive service improvement through planning and execution. Lead the procurement of the infrastructure architecture, including design, migration, integration and installation. Develop and mature IT service more »

Service Desk Engineer Are you ready to embark on an exhilarating journey in the world of IT support? Look no further! With over 25 years of unparalleled expertise in our sector, our company is one of the main leaders in an ever growing industry. We're seeking a passionate … and dedicated Service Desk Engineer to join our team and elevate our commitment to excellence! The Benefits We Offer A competitive salary starting at £25,000 with shift allowance and further benefits 25 days annual holiday, bank holidays and birthday off Development through the company with training opportunities and … scheme Income protection and life assurance policies Tax free childcare scheme and eye care for staff Company pension Key Responsibilities As part of our service desk you will be our first line of response, liaising with our staff to ensure that they have the support needed to assist them more »

We're looking for an exceptional Service Delivery Manager to help us make a difference to our planet. As our Service Delivery Manager, the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the … Please visit our Careers Site to explore potential locations or email for specific queries. World changing work From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries … inclusivity make us greater We keep evolving - pushing boundaries to make tomorrow better for our customers Your world of expertise We're recruiting a Service Delivery Manager (SDM) to work closely with the Met Office Data Provisioning Team. This includes overseeing the delivery of data through Weather DataHub (a more »