276 to 300 of 890 Service Management Jobs in England

Your role at Dynatrace The ITSM Service Manager will be responsible for collaborating with various team leads to understand their processes and define the workflows needed to be configured in the IT Service Management (ITSM) system. This role requires strong communication skills, a deep understanding of ITSM … members on new workflows and ITSM processes. Reporting: Generate and analyze reports to monitor the effectiveness of workflows and identify areas for improvement. Stakeholder Management: Build and maintain strong relationships with key stakeholders to ensure alignment and successful implementation of workflows. Problem Solving: Address and resolve any issues related … to workflow configuration and ITSM processes. Vendor Management: Manage relationships with ITSM vendors and ensure that issues escalated to them are resolved promptly and effectively ("voice of the customer"). Change Management: Ensure new ITSM functionality is deployed with stakeholders' awareness and concerns raised are proactively addressed. Consistency More ❯

Your role at Dynatrace The ITSM Service Manager will be responsible for collaborating with various team leads to understand their processes and define the workflows needed to be configured in the IT Service Management (ITSM) system. This role requires strong communication skills, a deep understanding of ITSM … members on new workflows and ITSM processes. Reporting: Generate and analyze reports to monitor the effectiveness of workflows and identify areas for improvement. Stakeholder Management: Build and maintain strong relationships with key stakeholders to ensure alignment and successful implementation of workflows. Problem Solving: Address and resolve any issues related … to workflow configuration and ITSM processes. Vendor Management: Manage relationships with ITSM vendors and ensure that issues escalated to them are resolved promptly and effectively ("voice of the customer"). Change Management: Ensure new ITSM functionality is deployed with stakeholders' awareness and concerns raised are proactively addressed. Consistency More ❯

Global Service Desk Manager We are recruiting a Global Service Desk Manager to join our Esher based team at Healix. In this role you will oversee the Global Healix IT Service Desk which provides application and user support around the world. The role is crucial to ensuring … both our internal and external customers receive an excellent level of service no matter where they are located. This role will involve regular communication with the IT team in Esher and other locations, staff members across the group, senior stakeholders, the Group CTO, suppliers and IT departments of third … this role early to mid June. Requirements: Experience: 5+ years in a similar role, strong knowledge of ITIL framework and best practices, proficient in service desk software and ITSM tooling, Microsoft 365, Microsoft Intune, PC setup and configuration, understanding of Windows server technologies and Active Directory services. Skills: Excellent More ❯

IT Asset Management Administrator, Global Law Firm, Manchester (Hybrid, 2/3 Days Work from Home This is a new role within a dynamic and ambitious IT function at a renowned, 3,000-user, global law firm during a period of significant IT transformation. The IT Asset Management Team is a crucial part - overseeing IT procurement, distribution, licence management, service management, and asset control. This role is at the junior end of a team of three and we are seeking someone highly organised & customer focused wo has had some exposure to It asset and … Monitor and track software license usage to ensure optimal asset utilisation Identify and deactivate redundant software to reduce costs, ensure compliance, and improve resource management Manage the Asset Control mailbox and support queue in line with internal processes Conduct asset database audits to verify records and maintain compliance Coordinate More ❯

Description Senior Infrastructure Engineer Leidos is seeking an experienced Senior Infrastructure Engineer to lead a team in supporting and maintaining an IT service management tool (ServiceNow) for a large organisation. This role predominantly requires advanced expertise in Linux administration, automation, and system integration, some basic Windows experience, along … infrastructure. This role requires a daily in-office presence. Candidate must be eligible to undergo security clearance (DV). Key Responsibilities: System Administration & Configuration Management: Manage and maintain Red Hat Enterprise Linux (RHEL) environments running application and database servers, ensuring optimal performance and stability. Manage and maintain limited Windows … Servers running ITSM agents. Troubleshooting & Root Cause Analysis: Identify, analyse, and resolve complex system issues. Incident & Problem Management: Implement robust incident response and problem-resolution strategies. Performance Monitoring & Optimization: Utilize to proactively enhance system performance. Security & Compliance: Ensure adherence to industry best practices, including patch management, vulnerability assessments More ❯

you want to help power your career and be part of an evolving energy industry? A n exciting opportunity has arisen for an enthusiastic Service Delivery Managert o join our IS Service Delivery Team. T he energy industry is advancing with investment in smart technology innovation and Northern … forefront of delivering a power network that meets the region’s needs, now and in the future. We are currently seeking a skilled IT Service Delivery Manager to join our dynamic team. T his role plays a pivotal part in ensuring seamless IT operations across multiple subsidiary businesses, managing … internal resources and third-party suppliers to ensure they meet service level agreements and deliver high-quality IT services. Collaborating closely with the cyber security lead to ensure that all IT services are secure and compliant with corporate policies. A dditionally, the IT Service Delivery Manager is responsible More ❯

you want to help power your career and be part of an evolving energy industry? A n exciting opportunity has arisen for an enthusiastic Service Delivery Managert o join our IS Service Delivery Team. T he energy industry is advancing with investment in smart technology innovation and Northern … forefront of delivering a power network that meets the region’s needs, now and in the future. We are currently seeking a skilled IT Service Delivery Manager to join our dynamic team. T his role plays a pivotal part in ensuring seamless IT operations across multiple subsidiary businesses, managing … internal resources and third-party suppliers to ensure they meet service level agreements and deliver high-quality IT services. Collaborating closely with the cyber security lead to ensure that all IT services are secure and compliant with corporate policies. A dditionally, the IT Service Delivery Manager is responsible More ❯

The Role Are you a Service Manager with a fantastic track record of 3-5+ years of experience smashing your KPIs. Your role would be to ensure that our customers receive the best service in the industry. If your current role has become routine — focused solely on … potential. Here, you’re not just another cog in the machine; you’re a valued contributor who’ll work directly with our talented Global Service Manager who’s committed to helping you sharpen your craft. This isn’t about churning out statistics; it’s about building meaningful relationships, mastering … modern outreach tactics, and becoming the kind of service manager who gets mentioned at board level. The Responsibilities Build personal relationships with customers at all levels within their organisation Ensure excellence of Service Delivery across all customers and services at all times Monitoring and reporting of performance of More ❯

The Role Are you a Service Manager with a fantastic track record of 3-5+ years of experience smashing your KPIs. Your role would be to ensure that our customers receive the best service in the industry. If your current role has become routine — focused solely on … potential. Here, you’re not just another cog in the machine; you’re a valued contributor who’ll work directly with our talented Global Service Manager who’s committed to helping you sharpen your craft. This isn’t about churning out statistics; it’s about building meaningful relationships, mastering … modern outreach tactics, and becoming the kind of service manager who gets mentioned at board level. The Responsibilities Build personal relationships with customers at all levels within their organisation Ensure excellence of Service Delivery across all customers and services at all times Monitoring and reporting of performance of More ❯

The Role Are you a Service Manager with a fantastic track record of 3-5+ years of experience smashing your KPIs. Your role would be to ensure that our customers receive the best service in the industry. If your current role has become routine — focused solely on … potential. Here, you’re not just another cog in the machine; you’re a valued contributor who’ll work directly with our talented Global Service Manager who’s committed to helping you sharpen your craft. This isn’t about churning out statistics; it’s about building meaningful relationships, mastering … modern outreach tactics, and becoming the kind of service manager who gets mentioned at board level. The Responsibilities Build personal relationships with customers at all levels within their organisation Ensure excellence of Service Delivery across all customers and services at all times Monitoring and reporting of performance of More ❯

and MS-SQL databases * A point of escalation for all Application related issues * Working as part of a second line support function following incident management through to incident resolution. Natural problem solving with ability to apply previous experience to new problems working towards root cause analysis * Working with third … customer and keeping them in mind when taking actions or making decisions Key Skills The post holder must have: * Understanding of ITIL process, incident management, change management and problem management including working to strict SLAs. * Ability to understand business logic, technical tools and be an analytic thinker … restores and the Application Disaster Recovery (DR) process Experience * Knowledge of web services, distributed systems, and web application development * Previous experience of Incident and Service Request resolution using Service Management Tools * An appreciation of Application languages and technologies including SQL, HTML, .Net, C# and IIS hosting * Experience More ❯

Description Infrastructure Engineer Leidos is seeking an experienced Infrastructure Engineer to be part of a team maintaining and supporting an IT service management tool (ServiceNow) for a large organisation. This role predominantly requires hands-on experience with Linux administration, automation, and system integration and some basic Windows Experience. … employees support vital missions for government and commercial customers. Candidate must be eligible to undergo security clearance (DV). Key Responsibilities: System Administration & Configuration Management: Manage and maintain Red Hat Enterprise Linux (RHEL) environments running application and database servers, ensuring optimal performance and stability. Manage and maintain limited Windows … Servers running ITSM agents. Troubleshooting & Root Cause Analysis: Identify, analyse, and resolve complex system issues. Incident & Problem Management: Address and mitigate system-related incidents while implementing proactive solutions. Performance Monitoring & Optimization: Utilize tools to monitor and fine-tune system performance. Security & Compliance: Ensure adherence to industry best practices, including More ❯

Service Transition Manager - Automotive FTC for 6 months initially to support a platform upgrade. .NET, SQL, Blazor, Azure within the automotive industry. Role - Service Transition Manager Type - Fixed term contract (6 months) likely extension Location - Hybrid, 2/3 days per week in the office (London, Victoria) Salary … pa, pro rata Spec - Key Responsibilities Own and manage the end-to-end service transition process, ensuring the platform is ready for go-live and fully supported post-deployment. Act as the primary interface between engineering, QA, DevOps, operations, support, and other stakeholders throughout the transition phase. Establish and … document all service management processes, support models, SLAs, and early life support arrangements. Ensure operational readiness through the development of handover materials, support documentation, user guides, and training where required. Manage the risks and dependencies associated with platform deployment, coordinating with delivery teams to resolve blockers. Support the More ❯

Our client seeks a IP Network Engineer to join their team. Role Profile: To be responsible for the engineering provision, development, management, and maintenance of the IP & MPLS networks, Corporate LAN, broadband RADIUS & BNGs, DDoS protection and related systems and platforms. To propose and develop appropriate operational, maintenance and … provisioning procedures to ensure the reliability of the above networks meets customer requirements and service levels. Key Responsibilities: Operate, maintain and manage the IP & MPLS networks Operate, maintain and manage the Corporate LAN Operate, maintain and manage broadband BNGs Operate, maintain and manage broadband RADIUS platform Operate, maintain and … manage DDoS protection systems Operate, maintain and manage network monitoring platform Configure and maintain the IP & MPLS product offerings Assist Service Design in the planning, testing and implementation of enhancements and new technologies for IP & MPLS networks Implement and evaluate IP & MPLS related solutions/technologies Liaise with Product More ❯

Service Delivery Manager (6-month FTC), £50,000 p.a, hybrid on site 2 days per week. South Birmingham We are seeking a Service Delivery Manager for a 6-month fixed-term contract in South Birmingham. The successful candidate will be responsible for ensuring the effective delivery of IT … services to the business, leveraging their expertise in vendor management, ITIL and IT Service Management (ITSM). Primarily you will be; Managing outsourced Application providers, Network, Telephony and Desktop Services providers Managing internal business Incident, Problem, Change requests Owning and coordinating response to P1's Bringing continual … Responsibilities: - Ensuring compliance with agreed SLAs and KPIs. - Build rapport and manage relationships with stakeholders, ensuring their needs and expectations are met. - Handle supplier management, ensuring that external vendors deliver quality services . - Utilize ServiceNow for incident, problem, and change management processes. - Continuously improve service delivery processes More ❯

Service Delivery Manager (6-month FTC), £50,000 p.a, hybrid on site 2 days per week. South Birmingham We are seeking a Service Delivery Manager for a 6-month fixed-term contract in South Birmingham. The successful candidate will be responsible for ensuring the effective delivery of IT … services to the business, leveraging their expertise in vendor management, ITIL and IT Service Management (ITSM). Primarily you will be; Managing outsourced Application providers, Network, Telephony and Desktop Services providers Managing internal business Incident, Problem, Change requests Owning and coordinating response to P1's Bringing continual … Responsibilities: - Ensuring compliance with agreed SLAs and KPIs. - Build rapport and manage relationships with stakeholders, ensuring their needs and expectations are met. - Handle supplier management, ensuring that external vendors deliver quality services . - Utilize ServiceNow for incident, problem, and change management processes. - Continuously improve service delivery processes More ❯

Service Delivery Manager (6-month FTC), £50,000 p.a, hybrid on site 2 days per week. South Birmingham We are seeking a Service Delivery Manager for a 6-month fixed-term contract in South Birmingham. The successful candidate will be responsible for ensuring the effective delivery of IT … services to the business, leveraging their expertise in vendor management, ITIL and IT Service Management (ITSM). Primarily you will be; Managing outsourced Application providers, Network, Telephony and Desktop Services providers Managing internal business Incident, Problem, Change requests Owning and coordinating response to P1's Bringing continual … Responsibilities: - Ensuring compliance with agreed SLAs and KPIs. - Build rapport and manage relationships with stakeholders, ensuring their needs and expectations are met. - Handle supplier management, ensuring that external vendors deliver quality services . - Utilize ServiceNow for incident, problem, and change management processes. - Continuously improve service delivery processes More ❯

IT Service Designer About the Role: As an IT Service Designer, you will design and implement IT end-user and services migration solutions to ensure the successful transfer and adoption of post-transfer user IT accounts, desktops/laptops, associated infrastructure, applications, and systems access. You will collaborate … end-user migration team, including a Services Transition Lead, User & End User Compute Coordinator, end-user hardware deployment & floorwalking team, and the primary IT Service Provider within an IT & Records programme workstream. You will also engage with other programme workstreams, transferring sites, and their end-users. Key Deliverables: Design … and implement IT services solutions to address IT services transfer and business change requirements. Collaborate with transferring sites personnel & functions, the migration & service transition team, and the primary IT Service Provider to validate solution requirements. Provide technical guidance and support to the migration and service transition team. More ❯

evolve and transform the student and staff experience at UAL. As an Application Support Analyst , you will provide specialist support within the Student Experience service teams, developing and maintaining supported services. You will liaise with internal teams and external suppliers to investigate, diagnose and contribute to the resolution of … incidents and service requests. You will perform requirement analysis for change initiatives, contribute to relevant project work and ensure release processes and procedures are maintained, enabling smooth transition into operations. In this recruitment round, we are seeking two Application Support Analysts to work across our Student Experience service … including third-party SaaS solutions and on-prem data solutions Experience of managing customer relationships and third-party suppliers A good understanding of ITIL service management processes and experience of using a service management tool Effective oral and written communication skills Ability to communicate with people More ❯

platform build projects and knowledge of data engineering concepts would be advantageous. The successful candidate will be part of the delivery team for the Service Experience and Technology Transformation programme (SETT), which aims to transform the services provided to our members alongside our Scheme Administration partners, TCS. A new … contract with TCS begins in July 2025, and the team is currently managing an implementation programme that will shape our collaboration with TCS and service delivery to members for the foreseeable future. Additionally, the candidate will be involved in projects arising from the Nest Corporate Strategy. We are open … here . Directorate/Department Overview The Lead Project Manager will be a member of the Scheme Change Programmes Team, responsible for managing technology, service, organisational, and operational change in a controlled, timely, and commercial manner. This team is part of the wider Change Programmes & Service Management More ❯

IT department, responsible for providing first and second-level technical support to end-users. This role involves troubleshooting hardware and software issues, responding to service desk tickets, and ensuring timely resolution of technical problems to maintain business productivity. The Helpdesk Engineer acts as the primary point of contact for … connectivity) issues. o Diagnose and resolve technical problems efficiently and effectively. o Escalate complex issues to senior IT staff or external vendors as required. Service Desk Management: o Manage and prioritize service desk tickets using ticketing systems (e.g., Jira Service Management, ServiceNow, Zendesk). o … Ensure timely and accurate logging of incidents and service requests. o Maintain accurate documentation of troubleshooting steps and resolutions. o Monitor and track ticket resolution times and adhere to service level agreements (SLAs). User Account Management: o Create, modify, and delete user accounts and permissions in More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯