276 to 300 of 467 Service Management Jobs in England

benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location: This role will initially be based in Bradford but were moving our office … Principal Consultant Finance to join the IT team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make ...

exciting opportunity has opened for an experienced IT Service Desk Engineer to join a dynamic IT team in the Lincoln office. Regular travel to other office locations is expected, so having access to personal transport is beneficial but not essential. THE ROLE: As an IT Service Desk Engineer … department. You will provide timely updates and ensure issues are handled with the appropriate priority and attention. This role requires strong customer service skills, the ability to communicate solutions clearly and confidently, and a broad technical knowledge across various technologies and products. Key responsibilities: - Provide professional, courteous support ...

Service Operations Coordinator Basingstoke – office based with occasional homeworking £30K to £35K per annum Due to continued growth my client is seeking a Service Operations Coordinator to join the team. Working within a collaborative team, you'll play a key role in ensuring operational processes run efficiently, customer … commitments are met and service information remains accurate. The position offers genuine scope for progression, with opportunities to take ownership of new responsibilities and contribute to improving processes as the business continues to grow. You will: Manage maintenance agreements, service contracts and renewal schedules. Ensure customer renewals ...

prestigious client site in Central London. This role combines technical expertise with leadership responsibilities, ensuring the smooth operation, maintenance, and optimization of the Video Management System (VMS) its integrations and the related security infrastructure. You will act as the primary liaison with the client, oversee compliance and auditing … deliver comprehensive service management including detailed reporting to maintain the highest service and security standards. Key Responsibilities Leadership & Team Management Supervise and mentor onsite security engineers, ensuring adherence to best practices and performance standards to deliver world class customer support. Coordinate shift schedules and allocate resources ...

prestigious client site in Central London. This role combines technical expertise with leadership responsibilities, ensuring the smooth operation, maintenance, and optimization of the Video Management System (VMS) its integrations and the related security infrastructure. You will act as the primary liaison with the client, oversee compliance and auditing … deliver comprehensive service management including detailed reporting to maintain the highest service and security standards. Key Responsibilities Leadership & Team Management Supervise and mentor onsite security engineers, ensuring adherence to best practices and performance standards to deliver world class customer support. Coordinate shift schedules and allocate resources ...

deliverables are: Understanding of existing CRM systems. Maintenance of existing services Advice and resource planning for wider Development/Testing resource for Service Support team and CRM teams. Plan for transition with incumbent supplier to pick up full development and testing requirements in Service Support and CRM teams. … technology delivery across EE teams. Engages senior stakeholders and ensures visibility of work across teams. Key Activities: Strategic scoping support Commercial and financial management Governance alignment Airelogic Role: No direct services required. 2. Manage My Education Estate Services Purpose: Develop a portal for responsible bodies involved in school construction. ...

deliverables are: Understanding of existing CRM systems. Maintenance of existing services Advice and resource planning for wider Development/Testing resource for Service Support team and CRM teams. Plan for transition with incumbent supplier to pick up full development and testing requirements in Service Support and CRM teams. … technology delivery across EE teams. Engages senior stakeholders and ensures visibility of work across teams. Key Activities: Strategic scoping support Commercial and financial management Governance alignment Airelogic Role: No direct services required. 2. Manage My Education Estate Services Purpose: Develop a portal for responsible bodies involved in school construction. ...

role within the Advice and Operations function, supporting both field-based and head office teams with technical queries relating to the Customer Relationship Management and Point of Sale systems, as well as the wider financial advice process. Acting as a subject matter expert, you will help ensure advisers … difference: Act as the first point of contact for advisers and internal teams, providing expert support for Point of Sale systems, Customer Relationship Management tools, and advice process queries. Investigate, diagnose, and resolve technical and process-related issues, working closely with technology and business teams to ensure prompt ...

teams Ensure robust traceability from requirements through to design, configuration, testing and acceptance Govern deployment readiness, cutover planning and phased rollout execution Protect customer service, operational continuity and business performance during implementation Lead, Influence and Inspire This role requires a highly credible leader capable of bringing together senior stakeholders … business and technical workstreams, suppliers and rollout phases Strong background in solution assurance, systems integration, data migration and deployment readiness Demonstrated expertise in stakeholder management, governance and executive reporting Experience leading systems integrators, software vendors and delivery partners to agreed outcomes and quality standards Highly Desirable ERP-enabled transformation ...

automation solutions using a broad range of DevOps toolsets. Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Ansible, Jenkins, and Git. Knowledge of Docker, Kubernetes, Puppet, Chef … Maven, Ant, Ivy, and UrbanCode would be advantageous. Experience in DevSecOps, including secret management, tools integration to harden the baseline, and privilege management. Associate-level cloud certification in Azure or AWS. Hands-on experience in Azure and AWS cloud technologies, including compute, networking, storage, and security services. Expertise ...

power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS To carry out service visits to reported calls throughout the companies' customer base within a specified region. The successful candidate will … establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective ...

planning, coordinating and delivering a number of Network Security Improvements. Key Responsibilities Defining the business case and Project scope. Lead end-to-end project management delivery of a network security improvement project covering Internet Security policy review, Wi-Fi/SSID enhancements and Zero Trust Network Architecture (ZTNA) alignment … maintain Project finances, including budget updates, invoice tracking and forecasting. Work with Business Analysts to validate and manage requirements, dependencies, and change impacts. Support Service Enablement and User Adoption functions to manage the service transition planning and business readiness. Identify and manage risks, issues, and interdependencies throughout ...

role will focus on strengthening CMDB, CSDM, data governance and platform architecture , while preparing ServiceNow for future AI, automation, IAM, ITAM, ITOM and Enterprise Service Management capabilities. Key Responsibilities Define the target-state ServiceNow data and platform architecture and architectural standards. Assess and improve CMDB maturity and CSDM … adoption , including CI structures, relationships and service dependencies. Define authoritative data sources, data flows, mastering rules, lineage and transformation requirements. Establish ServiceNow data governance , ownership, stewardship, RACI, data quality and retention standards. Ensure the platform is ready for ITOM, ITAM, IAM, AI Search, Virtual Agents, workflow automation ...

delivery of Digital IT services across the organisation. The role supports a wide range of activities including ServiceNow administration, IT hardware requests, procurement, asset management, digital training coordination, record management and general office administration. The post holder acts as a key point of contact for staff, responding … supporting Digital systems and processes in line with Trust policies. Working closely with colleagues across Digital, Procurement, Finance and other departments, they contribute to service improvements, support meetings and reporting, and help ensure the smooth day-to-day operation of Digital Services. The role requires excellent organisational, communication ...

shape and deliver technology strategy that supports organisational objectives. Your new role Lead infrastructure, network and cyber security teams, ensuring high levels of service performance and availability. Drive operational excellence across data centre, network, security and endpoint technology services. Champion Agile and ITIL best practices across service delivery … support functions. Manage major incidents, service improvements and technology roadmaps. Oversee supplier relationships, contracts and service performance. Manage budgets, resources and technology investments. Collaborate with business leaders to align technology services with organisational needs. What you'll need to succeed Proven leadership experience across infrastructure, networking and cyber ...

server connectivity with customers and relevant third parties. Provision and configure customer onboarding environments, including the creation and setup of virtual servers required for service delivery. Carry out basic networking and connectivity tasks to enable secure communication between customer servers, VPN connections, and GreensafeIT infrastructure. Produce and maintain clear … VMware, Hyper-V, Azure, AWS, or similar technologies aligned to enterprise infrastructure. Working knowledge of Windows Server administration, including installation, patching, user access management, permissions, and core service configuration. Solid understanding of networking fundamentals, including IP addressing, subnets, DNS, routing, gateways, ports, VPN connectivity, and certificate usage ...

control and pace to high-profile programme delivery, ensuring smooth transitions and operational readiness throughout the programme lifecycle. What You'll Be Doing Integration Management Lead the planning and coordination of end-to-end integration activities across multiple systems and workstreams. Manage dependencies between technical, business and supplier teams. … Drive business and technical readiness assessments. Lead cutover governance, rehearsals and deployment planning activities. Manage command-and-control activities during go-live events. Hypercare & Service Transition Coordinate hypercare planning and execution following deployment. Manage prioritisation and resolution of post go-live issues. Monitor stabilisation activities and service performance. ...

WORK: 37.5 Hours per week LOCATION: Chessington, Surrey, UK JOB SUMMARY: The IT & AI Product Manager is responsible for the application and platform lifecycle management in line with the business needs of the brands. This role will be responsible for defining, delivering and maintaining the group IT application … Partnering with the group functions, brands and IT peers to Identify opportunities to improve capability, reduce technical debt and optimise cost. Project Delivery & Change Management Lead the end‐to‐end delivery of projects, from inception through to implementation. Apply appropriate project management methodologies (e.g. Agile, hybrid or waterfall ...

root cause analysis where required. Support infrastructure projects including migrations, upgrades, and server refresh activities. Produce and maintain technical documentation while working within ITIL service management processes. Participate in an on-call rota and occasional planned out-of-hours maintenance. Essential Skills & Experience Active SC Clearance (required). … vSphere administration experience (Hyper-V knowledge is beneficial). Excellent knowledge of Active Directory, DNS, DHCP, and Group Policy. Experience with Windows Server patch management, operating system lifecycle management, and infrastructure security best practices. Strong troubleshooting and problem-solving skills with experience supporting critical server infrastructure. Excellent communication ...

Your new company A well-established multi-site public sector organisation is seeking an experienced Service Delivery Manager. The organisation are in the early stages of delivering their digital strategy and are looking for an experienced Service Delivery Manager to help them deliver their core business objectives. Your … roleAs the Service Delivery Manager, you will provide strategic and technical leadership across the organisation's technology estate. You will take ownership of the technical architecture, infrastructure, and critical systems, ensuring they are secure, resilient, and aligned to operational and organisational objectives. You will be responsible for defining ...

providing technical support across the organisation, ensuring IT systems, devices, and services are maintained and operating effectively. The successful candidate will deliver excellent customer service, resolve technical issues, support IT infrastructure projects, and work closely with colleagues and third-party suppliers. Key Responsibilities Provide first and second-line … support, troubleshooting hardware, software, and network issues. Monitor and manage support tickets, ensuring calls are resolved within agreed service levels. Deliver on-site technical support to users across supported locations. Build, deploy, repair, and replace IT equipment. Maintain accurate IT records, asset registers, and technical documentation. Support IT projects ...

summary Act as a first point of contact for IT support requests via phone, email and facetoface. Take ownership of incidents and service requests, resolving issues within agreed timeframes. Diagnose and troubleshoot hardware, software and system faults. Escalate complex issues appropriately whilst maintaining accountability. Deploy authorised software and manage … user accounts across multiple platforms. Contribute to IT projects and service improvements. Work collaboratively with thirdparty managed service providers. Participate in shift and oncall rotas. Main duties of the job As an IT Operations Engineer , youll be a key part of the team responsible for keeping our digital ...

related issues, you will play a key role in maintaining business-critical systems, supporting end users both remotely and on-site, and ensuring service levels are met. You will also have the opportunity to contribute to infrastructure improvements, security initiatives, and automation projects. Training and mentoring will be provided … system-related issues. Liaise with third-party suppliers and external stakeholders to investigate and resolve technical issues. Manage endpoint devices, including policy deployment, configuration management, application deployment, and Windows imaging. Support and administer cloud-based environments, including Azure Active Directory and virtual endpoints. Perform patch management and vulnerability ...

Tech Purchase About the role The Systems Analyst is a key member of the IT and Security Operations Team, responsible for delivering excellent customer service and maximising First Contact Resolution (FCR) across all IT and security-related support requests. Acting as the primary point of contact for colleagues … role ensures incidents and service requests are resolved efficiently or triaged appropriately to the Digital Workplace Engineers (DWEs) and Security Engineer, maintaining high service standards and minimising disruption to business operations.Duties will include:- Support and monitor digital workplace technologies, including endpoint devices, Microsoft 365, Azure services, SaaS platforms ...

Tech Purchase About the role The Systems Analyst is a key member of the IT and Security Operations Team, responsible for delivering excellent customer service and maximising First Contact Resolution (FCR) across all IT and security-related support requests. Acting as the primary point of contact for colleagues … role ensures incidents and service requests are resolved efficiently or triaged appropriately to the Digital Workplace Engineers (DWEs) and Security Engineer, maintaining high service standards and minimising disruption to business operations. Duties will include: - Support and monitor digital workplace technologies, including endpoint devices, Microsoft 365, Azure services, SaaS ...