1 to 25 of 45 Customer Service Jobs in Hampshire

Salary: Competitive Working Hours: 30 hors per week (4 days - Monday to Friday) Contract: Full time, Permanent Agilico is a leading nationwide service provider specialising in Managed Print Services, IT and Telecoms. Our goal is to maximise operational effectiveness and make work easier for our clients using cutting-edge … team player who is looking to carve a successful career with us. Due to ongoing business growth, we are seeking to recruit an experienced Customer Service Call Handler to support our busy call centre. If youre someone who is a quick-learner with a team-player mentality ...

Customer Experience & Business Support Specialist £30-38K DOE. Office based near Fleet, Hampshire. Are you technically minded, commercially aware and excited by the opportunity to help transform the customer experience in a growing business? This role would suit someone early in their career who is technically curious … customer-focused and keen to support projects that improve systems and efficiency. You may be a graduate, in your first or second role, or more experienced and looking to build a long-term career. You will be practical, curious, willing to learn and motivated by making a real contribution. ...

Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 - £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of the management team and joint head of the Support Department, you will provide strong … leadership, coaching, and direction to develop a high-performing team capable of delivering outstanding customer service. You will play a pivotal role in shaping service delivery strategy, strengthening client relationships, driving continuous improvement initiatives, and ensuring our services remain efficient, reliable, and aligned to both customer expectations ...

First Line IT Service Desk Analyst Waterlooville Permanent Full Time Hybrid 28,000 Role Overview Provide first-line technical support to users by resolving IT incidents and service requests, delivering excellent customer service, and ensuring issues are managed efficiently from initial contact through to resolution … escalation. Key Responsibilities Act as the first point of contact for IT support, providing professional and customer-focused assistance. Log, prioritise, troubleshoot and resolve first-line incidents and service requests. Maintain accurate records within the IT service management system and keep users informed throughout the support process. ...

First Line IT Service Desk Analyst Waterlooville Permanent | Full Time | Hybrid £28,000 Role Overview Provide first-line technical support to users by resolving IT incidents and service requests, delivering excellent customer service, and ensuring issues are managed efficiently from initial contact through to resolution … escalation. Key Responsibilities Act as the first point of contact for IT support, providing professional and customer-focused assistance. Log, prioritise, troubleshoot and resolve first-line incidents and service requests. Maintain accurate records within the IT service management system and keep users informed throughout the support process. ...

enquiries and existing leads Build strong relationships with customers and community partners Explain services and charitable benefits in a clear, engaging way Maintain accurate customer records and activity updates Work towards achievable engagement and commission targets What We're Looking For Confident and friendly communicator Good customer service … Organised with strong attention to detail Positive and self-motivated attitude Comfortable speaking with businesses over the phone Previous experience in sales, telesales, fundraising, customer service, business development or account management is helpful but not essential Ideal For Parents returning to work Career returners Part-time job seekers ...

range of solutions for groundworks, civils, concrete, waterproofing, reinforcement, formwork, fixings and building accessories. The business has built its reputation on technical expertise, exceptional customer service and strong partnerships with many of the industry's leading manufacturers. Due to continued growth, they're looking for an experienced Business … contractors and specialist construction businesses. The Role This is a field-based role where you'll take ownership of an established territory, developing existing customer relationships while identifying and securing new business opportunities. You'll be working closely with contractors to understand project requirements, promote a broad portfolio ...

Technical Support Help Desk Analyst (French Speaking) - 5 days: Monday - Friday, hours 12.00- - 19.30pm As a member of the LMUK Service Desk team you will work to resolve support calls at the first point of contact. You will utilise a wealth of Knowledge Base articles and work closely with … Support Analyst at LMUK you will work within our Best Practices to provide the LM Experience, this includes resolving support calls within Service Level Agreements whilst receiving consistently good feedback through Quality Control and our Customer Satisfaction Survey. To provide Service Desk support to clients via telephone ...

Customer Advisor Salary: £13.45 per hour (Living Wage Employer) Location: Portsdown West, Fareham, PO17 6AD Hours: 35 hours per week, Monday to Friday, between 7am - 7pm Manpower has a fantastic opportunity for the right candidate to become an IT Customer Advisor, working with our client, Capgemini. In this … role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience. What you'll do Respond to customer requests via telephone, email, and web chat Log all requests using the appropriate call logging software Resolve issues ...

client, a prominent player in the technology sector, is actively seeking a Service Delivery Analyst to join their team on a permanent basis. This role is integral in ensuring high-quality service delivery, with a strong emphasis on customer service, user experience, and communication. Key Responsibilities … first-line support to end users across various technology stack components. Execute assigned tasks efficiently, adhering to established instructions and processes. Deliver high-quality, customer-focused support for pay & bill systems including payroll, invoicing, and timesheet processing queries. Apply a finance mindset ensuring accuracy, compliance, and data integrity. Understand ...

days/2 days remote - up to 42.5K If you're an experienced IT Support professional who enjoys solving technical issues and delivering great customer service, this is a fantastic opportunity to step into a varied, hands-on role within a structured IT environment. You'll provide Level … multiple locations, handling incidents, requests, and hardware/software issues while ensuring SLA and security compliance. You'll also get involved in IT projects, service improvements, and end-user training. Provide onsite and remote Level 1 & 2 IT support, resolving incidents and service requests within SLA Log, update ...

technology and defence organisation in the recruitment of a junior Operations Centre Analyst. This is an excellent opportunity for an IT graduate, junior service desk professional, or technically minded customer-service specialist looking to build a career in IT operations. You’ll join a supportive team responsible … with the organisation’s systems and processes. What You’ll Be Doing Monitoring servers, systems, and operational alerts. Logging, updating, and managing incidents through service-management tools. Identifying and prioritising technical issues in line with agreed procedures. Providing clear updates throughout the incident-management process. Supporting specialist teams with ...

Petersfield. This is an excellent opportunity for an experienced engineer looking to work in a varied role with a strong focus on quality workmanship, customer service, and technical excellence. Key Responsibilities Service, maintain, fault-find, and repair: Intruder alarm systems CCTV systems (IP and analogue) Access control … system upgrades where required. Complete all documentation accurately and in a timely manner. Ensure compliance with current industry standards and regulations. Provide excellent customer service and technical support to clients. Participate in the on-call rota where applicable. Maintain company vehicle, tools, and equipment to a professional standard. ...

reduce costs through standardisation, aggregation, and tail spend reduction. Build trusted relationships with internal stakeholders and suppliers, influencing at senior levels. Deliver excellent customer service through clear, proactive communication with internal and external partners. Drive continuous improvement in procurement processes to enhance efficiency and service delivery. Ensure … wide range of stakeholders Strong organisational skills and ability to manage multiple workstreams Solid negotiation, influencing and resolution skills Outstanding communication skills and customer service ethic with strong stakeholder engagement capabilities Self-starter – resilient and tenacious under pressure and willingness to develop skills and experience Knowledge ...

working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer … Experience: At least 2 years' experience in a 2nd Line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Graduate Customer Support Analyst Tech Stack: Salesforce, Intercom, Aircall, Confluence, Jira, Kibana, Postman - (Experience of ANY of these would be great) Market Leading Healthcare Company Established for over 12 years. Office Location: Surrey (GU postcode) Hybrid Working - Tuesday, Wednesday, Thursday in the office, Monday and Friday WFH Working Hours … probation period) G.R.E. Recruitment Limited is delighted to partner yet again with a market leading Healthcare company who are looking to add a Graduate Customer Support Analyst to their growing Customer Success team. I am looking for a Graduate Customer Support Analyst who has experience of: Ensuring ...

Advisor to join a successful and growing Engineering company with modern offices in Hook. No previous technical experience is required - if you have excellent customer service skills, enjoy solving problems and are keen to learn, we'd love to hear from you. We will consider applicants with … kind of customer service experience including retail, hospitality and call centre. College leavers and newly qualified graduates looking to start their career are also encouraged to apply. Qualifications in any Engineering discipline would be ideal but are not essential. This is an excellent opportunity for someone looking ...

Role – Service Desk Engineer (DV Clearance) Location – Farnborough, 5 days a week Contract – Initial 6 months Rate - £300 to £350 per day Start – ASAP You must hold active DV Clearance to be eligible for this role. This role has been deemed Outside IR35. The Opportunity Our client is looking … talented Service Desk Engineer to join their growing technical support team, providing essential IT support within a highly secure environment. This is an excellent opportunity for someone who enjoys solving technical problems, delivering outstanding customer service, and working with modern Microsoft technologies. You'll be part ...

About the role We are currently seeking a proactive, organised and customer-focused Application Support Officer to join our Service Desk team. The advertised title reflects the nature of the work and experience we're seeking, while the internal functional title for the role is Service Desk … Analyst . This is a customer-facing position supporting external healthcare customers. Experience in an external customer support environment is essential; applicants whose experience is limited to internal IT support may not be suitable for this role. Reporting into the Head of Support UK, you will provide technical ...

dedicated individual to join their team and deliver exceptional support for end-user devices. If you have a knack for troubleshooting, a passion for customer service, and the ability to work collaboratively across teams, we want to hear from you! ### About the Role: As an EUD Engineer … provide top-notch support to our forces user base. Your contribution will ensure a seamless experience, helping to minimize disruptions and maintain high service standards. Here's what you'll be doing: Deliver Excellent Customer Experience: Provide timely and effective support to users, minimizing service disruptions. Troubleshoot ...

Title: IT Service Desk Team Leader/Manager Location: Fareham (4 days onsite) Contract Length: 6 Months with potential extension Pay Rate: £40,000 per annum equivalent About the Role We are seeking an IT Service Desk Team Leader to oversee the day-to-day operations … days onsite ), this role perfectly balances "hands-on" technical escalation with "hands-off" people management. You will be the driving force behind continuous service improvement, ensuring our users receive world-class technical assistance. Key Responsibilities Team Supervision: Lead, mentor, and motivate a team of Service Desk Analysts, managing ...

Fire & Security Service & Installation Engineer Hampshire Portsmouth Southampton Salary: Up to 50,000 + Company Van + Excellent Benefits Our client is a well-established and growing Fire & Security company, providing high-quality installation, maintenance and support services across Hampshire and the surrounding areas. Due to continued growth, they … looking to recruit an experienced Fire & Security Service & Installation Engineer to join their team. This is an excellent opportunity to join a business that genuinely invests in its engineers, offering long-term career development, ongoing training and an attractive benefits package. The Role As a Fire & Security Engineer ...

hours per week, Southampton, On-site Overview: Our client is seeking a dedicated End User Device (EUD) Engineer to enhance the quality of service delivery within the public services sector. This temporary position is crucial for ensuring that end users receive exceptional support and that service disruptions … minimised. Key Responsibilities: Deliver outstanding customer support to the user base, ensuring a high-quality experience that aligns with business impact and service level agreements (SLAs). Troubleshoot and resolve EUD incidents, requests, and problems within established SLAs, identifying trends and patterns to proactively address issues. Communicate necessary ...

Fire & Security Engineer - Service & Install Southampton, Winchester & Hampshire Areas 38,000 - 45,000 Basic DOE + On-Call + Vehicle A well-established and highly respected Fire & Security solutions provider is seeking a dedicated Fire & Security Engineer to join their expanding technical team. Based in the South & South-East … this business has built a strong reputation for exceptional service delivery, quality workmanship and technical excellence across both commercial and residential projects. Engineers are fully supported with training and development, and the organisation prides itself on professional delivery and long-term client relationships. The Role You will be tasked ...