CustomerService Representative - Basingstoke Salary: From £23400-£23400 CustomerService Representative - Basingstoke Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be acknowledged as … the 'best in-class' platform-based Life and Pensions Administration Service provider. Summary of the role: Due to the growth of our company, we will be recruiting multiple CustomerService Representatives each month throughout the year. We are based in Basingstoke and we are well connected via … progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services) What you'll be doing: Our CustomerService Representatives could cover both voice to customer and back office administrative activities. There are no sales involved in this role. The more »
As a Customer Experience Specialist Service Advisor Apprentice apprentice, you will develop first-class customerservice skills including understanding customer needs and business needs, critically evaluating customerservice levels and implementing changes to improve the customer journey and using appropriate resources and … technology. Role The role of a Customer Experience Specialist Service Advisor Apprentice expert: Understanding your customers and the business Developing knowledge of relevant regulations and legislation Using appropriate resources and technology to meet the needs of customers Keeping up to date with the most recent product information Resolving … challenges Understanding the extended customer journey Understanding how to apply different skills and behaviours in various different situations Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture Apply knowledge and skills to find solutions to complex challenges Analyse service levels and develop more »
Alton, England, United Kingdom Hybrid / WFH Options
In-Space Missions Limited
Who are you? An enthusiastic, self-starting individual, you will be interested in software configuration and administration, customerservice, service design, delivery and improvement. In this role, you will assist with elements of service architecture, roadmap development, service design and service delivery management. You … will work closely with the ground segment, operation, and system engineering teams to ensure service requirements are met. You will work as part of our space services team to deliver services to a variety of customers including institutional, academic and commercial organisations. You will also provide support to Space … colleagues using our service infrastructure and tools. You will be involved in administrating service software applications, assisting with the production of training materials, producing reports on service performance and identifying and implementing service improvements. You will report to the Space Services Manager and work with them more »
Logistics/Scheduling/Service Administrator * Up to £26,500 per annum * Initially a 12 month temporary role * Based full-time on-site at their offices in Farnborough We have an opportunity for an experienced Administrator to work for a Global Technology prover with offices based in Farnborough. This … school drop off for example and needed to start work at 10am they are absolutely fine with this. In the Logistics/Scheduling/Service Administration role, you will be responsible for monitoring the flow of work and for the transfer of goods from one place to another. Main … and open line of communication is crucial in this position Key skills and experience required: * Previous experience working within an administration position from a Service Industry * The perfect candidate will have previous experience working within Logistics, Scheduling, exports or imports but open to any industry if you have administration more »
Job Title : CustomerService Advisor Location: Highbury Campus, Portsmouth Salary: £22,132.00 (Full-Time Equivalent) Job Type: 37 Hours per week, 52 Weeks per year, Full-Time, Permanent About the College: As a newly merged College, we aspire to be the employer of choice in the Portsmouth area … Student Beans and Totum with a COPC email address Free car parking across all campus sites (apart from Arundel) About The Role: As a customerservice assistant here at COPC, your role will encompass various responsibilities aimed at providing excellence service to students, staff and visitors. This … you: Excellent communication skills both verbal and written Strong interpersonal skills, maintaining an approachable demeanour to aid a positive first impression and rapport building Customer focused mindset with a commitment to providing exceptional service Problem solving abilities in order to resolve issues independently or collaboratively with colleagues Previous more »
free parking, fully-stocked kitchen Working Hours: Monday - Friday 8am - 5pm (with a degree of flexibility) We are currently seeking a dynamic and empathetic Service Administrator to join a rapidly growing family run business, based in Havant . If you are passionate about problem-solving and thrive in a … fast-paced environment, we want to hear from you! As a Service Administrator, you will be responsible for troubleshooting and resolving customer issues, particularly concerning product quality. This role is integral to maintaining high customer satisfaction levels and ensuring that all complaints are handled with professionalism and … Equipment Management: Oversee reactive repairs, workshop repairs, and trial equipment coordination. Order necessary parts for repairs and maintenance. Schedule and book engineers based on customer requests. Customer Liaison: Work closely with customers and the operations team to ensure timely deliveries. Provide customers with adequate knowledge to help maintain more »
Are you ready for a new challenge in customerservice? How about an exciting role working on a military estate in support of our Army customers? Youll get to be the first point of contact between the company and the customer. Join a great team at Aspire Defence … Services The Helpdesk Operator is not like any other customerservice role, even though proven experience of working in a customerservice environment is a key factor to be successful in this role. Youll be providing a 24-hour Helpdesk Service, and so youll need … temperaments and personalities, but when youre committed to putting customers first, your focus is not the level of difficulty but in delivering high quality service that meets or exceeds expectations of both internal and external customers. Youll need to be able to assist with administrative tasks and responsibilities, ensuring more »
Are you ready for a new challenge in customerservice? How about an exciting role working on a military estate in support of our Army customers? Youll get to be the first point of contact between the company and the customer. Join a great team at Aspire Defence … Services The Helpdesk Operator is not like any other customerservice role, even though proven experience of working in a customerservice environment is a key factor to be successful in this role. Youll be providing a 24-hour Helpdesk Service, and so youll need … temperaments and personalities, but when youre committed to putting customers first, your focus is not the level of difficulty but in delivering high quality service that meets or exceeds expectations of both internal and external customers. Youll need to be able to assist with administrative tasks and responsibilities, ensuring more »
Southampton, Hampshire, South East, United Kingdom
Wed2Be
and development like no other, we want your help to drive success in our stores.This role is responsible for providing the highest standards of customerservice to our brides and their entourage, to ensure they have a positive, personal experience. Why Choose Us - Benefits for Assistant Manager Attractive … stores through the UK and Europe. We are a company that focuses on achieving the best results possible,providing the highest standards of customerservice to our brides and their entourage, to ensure they have a positive, personal experience.As well as an impressive in-house design team, we … your team to support them in being successful. Leading from the front and by example at all times, to consistently delivery levels of exceptional customerservice and represent the brand in a professional manner. Open and closing the store (keyholder responsibilities), as well as being responsiblefor accurate cash more »
Southampton, Hampshire, South East, United Kingdom
Rubix
with plenty of room to make it your own. You will effectively build and develop relationships with our customers, delivering an exceptional standard of service and identifying sales opportunities to maximise revenue growth. Who we are We started with an ambition to disrupt the traditional model of European industrial … pivotal part of the branch team and its success so get ready to be in demand. As long as youre a team player with customerservice experience then this could be the role for you! Ideally you will have some background in manufacturing, MRO, PPE or a trade … you from applying! What could be more rewarding than knowing you are helping to improve UK manufacturing? Role Requirements Generating and following up on customer quotations Processing customer orders accurately and efficiently Keeping track of back orders ensuring the order book is delivered on time and in full. more »
2nd Line Support Engineer/CustomerService 2nd Line Support Engineer/CustomerService person is required for this IT company based near Winchester. Key Responsibilities Providing first and some second line support and escalation of helpdesk tickets to their customer base, working to specific … customers as required (with the expectation of leading a multi manned P1 Bridge Line). Basic remote support and change management assistance to the customer base Manage and monitor call queues ensuring adherence to customer SLAs Qualifications/Skills required You do not need to have all the … Passionate about IT with a constant desire to learn and advance knowledge. Able to work under pressure and an ability to multi task. Excellent customerservice and communication skills as well as having a logical and methodical approach to troubleshooting. Good telephone manner, good analytical and problem-solving more »
Junior/Trainee Service Technician (Full Training Provided) Alton, commutable from: Petersfield, Winchester, Aldershot, Basingstoke, Farnham and surrounding areas £26,000 + Bonus (+£2,000) + Full Specialist Training + Career Progression + 37.5 hour week + Excellent Company Benefits Are you a hands on, motivated individual looking … This company have been established for over 70 years and are renowned for their training programs and developing motivated individuals to become fully fledged Service Technicians. In this role you will repair and service a range of industrial and domestic equipment, whilst providing customerservice support … to receive full training and be provided with excellent career opportunities within the engineering sector. The Role: Assessment, repair and calibration of industrial devices. CustomerService and support. Full training provided with further career progression. Monday to Friday, 37.5 hours per week. Bonus scheme to increase your earnings. more »
A 1st/2nd Line Support Engineer/CustomerService person is required for this IT company based near Winchester. Key Responsibilities Providing first and some second line support and escalation of helpdesk tickets to their customer base, working to specific SLA’s Providing incident management & stakeholder … customers as required (with the expectation of leading a multi manned P1 Bridge Line). Basic remote support and change management assistance to the customer base Manage and monitor call queues ensuring adherence to customer SLA’s Qualifications/Skills required You do not need to have all … Passionate about IT with a constant desire to learn and advance knowledge. Able to work under pressure and an ability to multi task. Excellent customerservice and communication skills as well as having a logical and methodical approach to troubleshooting. Good telephone manner, good analytical and problem-solving more »
Basingstoke, Hampshire, South East, United Kingdom Hybrid / WFH Options
Premier Technical Recruitment
Engineering and Technical Customer Support Engineer Basingstoke (hybrid working) - 3 days in the office/2 days can be worked from home to c£40k (neg dep exp) + exceptional benefits package Our globally renowned and respected client has been established for more than 60 years and specialise in … result of continued success and an ongoing programme of strategic growth, they are now seeking to recruit an experienced and proactive Engineering and Technical Customer Support Engineer to complement their professional UK Service Team supporting a range of automated laboratory and analysis equipment associated with Clinical and Industrial … markets across the whole of the UK. Reporting to the Customer Relationship Centre Manager, the successful Engineering and Technical Customer Support Engineer candidate will ensure the ongoing development of customer satisfaction, loyalty and retention, providing customers with world class levels of service and contributing to a more »
Hampshire, England, United Kingdom Hybrid / WFH Options
Home Touch Interiors LTD
E-commerce Operations Assistance. The successful candidate will be responsible for maintaining and updating product listings across our various sales platforms, managing inventory, handling customerservice inquiries, and collaborating with the marketing team to drive sales. The role requires attention to detail, time management skills, and a proactive … problem-solving approach. Qualifications Previous experience in e-commerce or customerservice is preferred Excellent organizational and time management skills Strong attention to detail and problem-solving skills Excellent communication and customerservice skills Proficient with Microsoft Office, Excel, Google Apps and other relevant software Ability more »
Fareham, Hampshire, South East, United Kingdom Hybrid / WFH Options
Leidos Innovations UK Limited
Service Desk Team Leader Location: Whiteley, Hampshire Looking for an opportunity to make an impact?.. The Role: Reporting into the Head of Customer Enablement, where you will be responsible for the general day to day supervision of the existing Service Desk Team and the achievement of … excellent service delivery and productivity. You will need to demonstrate the Leidos values; Integrity, Innovation, Agility, Collaboration and Commitment in line with the Head of Customer Enablement, to promote these within the team. You will be a key point of contact for initial escalation for all Service … ensure smooth team operations and effective collaboration with other internal/external IT Teams and 3rd Parties. Key Responsibilities: Main point of contact for Service Desk Services, including: Ticket escalation Support of Major Incidents (MI) Customer support Liaison with internal and external teams Problem Management Adherence to SLOs more »
Lookers Skoda Guildford, Old Portsmouth Road, Peasmarsh, Guildford, England
LOOKERS PLC
Drive your career forward with this exciting apprenticeship opportunity. Our Service Technicians/Mechanics are involved all aspects of maintenance and repair from routine servicing to complex diagnostics and repairs to our customers vehicles. Role The Service department is vital to the success of our business. From right … first-time fixes, to delivering excellent customerservice, our Service Technicians/Mechanics play a pivotal role in delighting our customers and encouraging their continued loyalty. Every day is different within the Service department. As a Service Technician/Mechanic apprentice, some of your duties … parts and systems to ensure correct working. Following checklists to ensure all critical parts of vehicles are examined. Carrying out bumper to bumper overview, service, and inspection. Maintenance of electronic systems including on- board entertainment systems. Undertaking repair and maintenance of vehicle parts including clutches, gearboxes, tyres, brakes, and more »
Electrical & Mechanical Supplier, Electrical Contractors, M&E, Electrical Installers, Renewable Installers, Electrical Wholesalers, Merchants, Distribution, Sales, Internal Sales, Internal Sales Representative. Internal Sales Executive, CustomerService Location: Portsmouth Remuneration: £27,500 - £35,000 + Circa £15,000 bonus The role of the Internal Sales Executive Renewable Energy Products … sales driven, show a willingness to learn and to progress within the company Excellent communication skills both written and verbal Confident telephone manner Excellent customerservice skills Personable, team player, people person, driven and enthusiastic IT literate (Microsoft Office) Mitchell Maguire is a specialist Construction Sales Recruitment Consultancy … Electrical & Mechanical Supplier, Electrical Contractors, M&E, Electrical Installers, Renewable Installers, Electrical Wholesalers, Merchants, Distribution, Sales, Internal Sales, Internal; Sales Representative. Internal Sales Executive, CustomerServicemore »
Southampton, Hampshire, South East, United Kingdom Hybrid / WFH Options
Sierra 57 Consult
Job Overview: We are currently recruiting an experienced Field Service Engineer on behalf of our client, a leading injection moulding machine manufacturer to join their established team. Benefits: Company vehicle & tools Profit related bonus scheme Generous overtime rates Private healthcare plan Flu vaccination Holiday buy back scheme Death in … service benefit Remit: As a Field Service Engineer you will be responsible for installing new injection moulding machines to customer premises and carry out routine servicing and repairs to ensure customer satisfaction. This role will suit either current or previous experienced Service Engineers or Maintenance … Engineers looking to move into a Service Engineer role, this role is home based with candidates preferably located in the Midlands or South/M4 Corridor. Responsibilities: Install new injection moulding equipment at clients sites, ensuring proper setup and configuration according to manufacturers guidelines. Provide remote and on-site more »
Fareham, Hampshire, South East, United Kingdom Hybrid / WFH Options
Acapella Recruitment
/Administrator to join their growing team! Team Purpose The Revenue Operations team are responsible for billing, retentions & cancellations within the company. Ensuring that customer billing enquiries are resolved promptly to ensure payment collections and managing the cancellations process. The main objective of this role is to facilitate prompt … Success will be demonstrated through low levels of overdue payments, the achievement of KPI's, accurate billing of services and a low level of customer complaints. You will be responsible for managing queries through to resolution, taking corrective actions where necessary, and agreeing on acceptable outcomes with customers. Your … controlled under pressure. You should be able to actively listen to customers and understand their needs. You should have a passion for delivering exceptional customerservice and possess excellent rapport-building skills. Attention to detail is crucial to ensure tasks are completed accurately and efficiently. You should be more »
is available until the end of December on a full time basis. The main aim of the role is to identify training requirements on customerservice to include: New technology and innovations Product Knowledge training Performance management New product introductions Technical repair skills Customerservice behaviours … Technical updates Customer self-help New governance and regulation requirements You will be responsible for delivery of training strategies using the latest innovations, AR & AI as virtual, F2F, online and Offline. You will deliver training using the LMS platform includes deployment, targeting user groups, monitoring completion, evaluating effectiveness and more »
Type: This is Fixed term contractual role Provide hardware/software/network problem diagnosis/resolution via telephone/email/chat for customer’s end users Route problems to internal 2nd and 3rd level IT support staff. Coordinate and manage relationships with vendors and support staff that … word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications) Troubleshoot client software and basic network connectivity problems. Identify, evaluate and prioritize customer problems and complaints. May train users and operators on a limited basis and/or may write training procedures. Participate in on-going training … development Routine maintenance updates with other IT staff and business units Provide all required documentation including standards, configurations and diagrams Provide knowledge transfer of Service Desk operations Technical Requirements Phone support experience necessary. Technical Service desk or technical call center experience is necessary. Disciplined, systematic problem solving skills more »
DP World have an exciting opportunity for a Sales Support Admin, to join our Service Support team based in Southampton. We are looking for a highly capable individual with in-depth IT systems knowledge and experience, the ability to understand complex message flows linked to customs declarations and with … a strong customerservice focus How you will contribute Support and maintain business systems to ensure 24x7 availability through monitoring, configuration and administration of the current infrastructure. Provide excellence in CustomerService through professional and consistent support by taking ownership at a 2nd line support level … ensuring customer satisfaction is achieved. Act as Technical Focal point for current and imminent projects where both internal and external customers are involved, defining system requirements where necessary. As part of the Service Support team, using technical expertise to plan and implement system changes for the Business. Work more »
Customer Assessor (customerservice) - Private Medical Insurance - Starting salary between £23,900 to £31,200 (depending on hours, skills, and experience) plus additional benefits Our standard full-time contracts are for 35 hours per week (with options for part time working, after the initial 18 week full … pattern between 08:00 - 18:30 Monday - Friday. 1 Saturday shift every 6 weeks 09:00 - 13:00 Are you passionate about delivering brilliant service and ensuring customers get the help they need when they need it most? Do you exceed in a fast-paced busy environment? Are you … scans, or aftercare, you will help & support our customers to get the specialist private treatment they need. Part of this role will involve handling customer dissatisfaction, with support from your team. We love people who do the right thing for our customers, and our colleagues. We want people who more »
Ringwood, Hampshire, South East, United Kingdom Hybrid / WFH Options
Trusted Technology Ltd
pizza and a posh coffee machine! 2nd Line Technician - The Role We are looking for a 2nd Line Technician to help us deliver outstanding service to our customers, you will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. … To succeed in this role, you'll need a good knowledge of IT troubleshooting and problem solving as well as experience within an IT customerservice environment. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customerservice environment. Taking responsibility for more »