26 to 50 of 79 Customer Service Jobs in Hampshire

Service Desk Team Lead Location: Ringwood, Hampshire Salary: £28k - £30k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role: We are looking for a Service Desk Team Lead to help us deliver outstanding service to our customers. You will be managing the incident and request lifecycle. Assist with operational Service Desk … cover during busy periods. Identifying and reporting escalations and major incidents. Monitoring and reporting of Service Desk activity. Feeding in new and innovative ideas. Managing a team of Service Desk Technicians. Skills & Experience To succeed in this role, you will need knowledge of utilising ITIL v3/v4 best practice as well as experience within an IT customer service environment. You will also demonstrate: Accountability and responsibility for your workload. Helpful and approachable attitude. Excellent time management skills. You will have at least 12 months' experience in a similar role. Ideally you will have had at least 12 months' experience managing people, including day to day management e.g. absences, holidays, performance reviews. This role is subject More ❯

3rd Line IT Service Desk Engineer Whiteley Full Time, Permanent Are you an experienced IT professional looking for your next challenge? Our client is on the lookout for a talented 3rd Line IT Engineer to join their growing vibrant and collaborative Service Desk team. Youll be working alongside a close-knit group of four skilled Engineers who are … environment, and they fully invest in your growth with tailored training, progression plans, and plenty of opportunities to advance your career. While youll be part of a fast-paced, customer-focused environment, they are committed to giving you the tools and support you need to thrive. As part of the role, there is an on-call rotation once a … of customers strategic goals, their in-house teams tailor their services to suit every clients unique requirements and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, they ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of their 3rd Line More ❯

JOB ROLE: IT Service Desk - Immediate Start HOURS: Monday - Friday 9am - 5:30pm SALARY: £13 per hour DURATION: Ongoing LOCATION: Basingstoke Our Client is looking for someone to join their busy service desk. Experience in Service Desk would be useful but alternatively if you are looking for a job in IT and have a positive attitude and … the willingness to learn then training will be given. This is a temp - perm role working 37.5 hours per week. You will be working in a busy service desk providing 1 st/2 nd line support to UK suppliers. Role Specifics: Providing support in the form of Remote Technologies, Telephone and Email. Providing support for Desktops, Laptops, Polycom … calls accurately in a call logging system, taking ownership, troubleshooting and escalating accordingly Working independently on weekly assigned tasks Ability to meet deadlines of new projects assigned to the Service Desk Liaising with 2 nd line and 3 rd party support teams to resolve calls as soon as possible Desired skills: Basic IT knowledge (familiar with O/S More ❯

will be required to work onsite at the Farnborough office 3 days a week and must have a valid driving license, as this role involves ad hoc travel to customer sites and international travel. This job requires security clearance or the willingness and ability to obtain and maintain security clearance. Duties/Responsibilities of Position: Responsible for field installation … hardened and secured in accordance with industry best practice. Domain Controller Administration ensure high availability and monitor replication. Implement periodic patching schedules for all PCs and Windows Servers in customer environments. Deploy and configure suitable anti-virus solutions for all servers and workstations. Deploy, configure, and maintain Security Information and Event Management (SIEM) solutions. Document and provide knowledge transfer … customers with hardware and software upgrades. Act as the interface for New Infrastructure Introduction. Help customers with equipment configuration. Provide training on infrastructure operations. Provide remote support to the customer base. Participate in customer technical assistance troubleshooting calls. Participate in an on-call rotation to provide 24x7 support to the customer base. Requires 25-50% travel, including More ❯

are currently recruiting for an experienced Account Manager to join our expanding team. This is a fantastic opportunity for someone with a strong track record of developing long-term customer relationships, ideally in the EPOS or retail software industry. You will take ownership of a portfolio of existing customers, working to ensure they are realising the full value of … our solutions. From driving adoption of our latest features to cross-selling new modules and services youll play a key role in customer success, revenue growth, and long-term retention. The role will also focus on migrating clients to our integrated payments solution, ClearAccept, using a consultative and strategic approach to influence decision-making and adoption. What youll do … Build strong relationships with existing clients and maintain regular contact to ensure satisfaction and retention Identify and close cross-sell and upsell opportunities within your customer base to meet agreed sales targets Develop a deep understanding of Swan Retails solutions and guide customers to use our tools more effectively Provide consultative guidance to customers to align their technology roadmaps More ❯

evolve their business, arming them with the tools and skills to perform at their best, is at the heart of what they do! Are you passionate about delivering exceptional customer support and solving complex software issues? Do you thrive in a collaborative environment, building strong relationships with customers and colleagues alike? If so, we'd love to hear from … you! To apply for the role of Sage X3 Support Consultant you must have: 1. Customer support experience in resolving software issues 2. Experience of Sage X3 customer support 3. The right to live and work in the UK on a permanent basis About the role Our client is looking for a dedicated Support Consultant to join their … manage support calls effectively, addressing quick wins and urgent issues as they arise Log and maintain accurate, detailed records for all support interactions from start to finish Advocate for customer satisfaction, contributing to retention and long-term business growth Document root causes and resolutions clearly to support knowledge sharing and future troubleshooting Spot recurring issues and work with the More ❯

got a solid base of IT knowledge, a calm approach, and a genuine interest in helping people. Now you’re ready to build your skills in a fast-paced service desk, supporting external customers and working with a wide range of technologies. This is your opportunity to join a well-established Managed Service Provider in Fareham , delivering front … line IT support to a growing customer base. It's the kind of place where you’re encouraged to learn, trusted to take ownership, and supported to grow. What’s in it for you? Salary : £25,000 - £30,000 Location : Fareham (office-based full time for collaboration and learning) Experience : Support a wide range of external customers with varied … more complex issues to 2nd line when needed and learning from them along the way Logging and updating tickets in the helpdesk system with clarity and accuracy Providing excellent customer service and keeping users informed every step of the way Supporting the onboarding of new users and basic admin tasks like password resets, licence assignments, and more What More ❯

The Opportunity: A fantastic opportunity has arisen for an enthusiastic and motivated 2nd Line Support Engineer to join a growing IT support team based on-site in Fareham, providing service desk and infrastructure support for a major defence education facility. Key Responsibilities of a 2nd Line Support Engineer: Respond to and resolve Service Desk tickets in line with … with or understanding of: Windows 10 desktop support Windows Server environments SCCM or similar imaging/deployment tools Active Directory & Group Policy VMware and/or Hyper-V Excellent customer service and communication skills Willingness to learn and grow technical capabilities Strong documentation and troubleshooting approach Driving licence required due to occasional travel to nearby sites What's More ❯

resources. You’ll assist with day-to-day operations, provide guidance on digital tools and study support, and ensure that IT-related queries are resolved efficiently. With a strong customer service mindset and a passion for learning, you’ll help shape a modern resource hub that reflects the evolving needs of our college community. Responsibilities You will be … You will need: Good general education to include Maths and English to GCSE Grade C or equivalent IT qualification or the willingness to undertake Experience of working in a customer facing role Excellent customer care skills Excellent communication skills Ability to work in a team Benefits In return, you will receive: Invest in Your Growth : Access a wide More ❯

a UK-based technology group that provides innovative software and integrated payments solutions. Through our portfolio of specialist platforms, we help businesses in multiple sectors streamline operations, deliver better customer experiences, and unlock growth. Swan Retail, part of ClearCourse, specialises in bespoke EPOS systems designed for retailers of all sizes. By combining sector expertise with our group-wide capabilities … we deliver solutions that are future-proof, customer-focused, and fully supported. At ClearCourse, we live by our FAIR values Future-Proofed, Approachable, Integrity, Responsible and were committed to creating a brilliant business with the best products and people. Role description We are looking for a 1st Line Support Analyst to join our Support team in Waterlooville. This role … customers, ensuring that queries are resolved quickly, efficiently, and professionally. Youll be working with our bespoke EPOS systems, taking ownership of support tickets, troubleshooting issues, and delivering an excellent customer experience. This is a full-time, office-based role that will require weekend and Bank Holiday work on a rota basis. Key Accountabilities Act as the first point of More ❯

site and would suit someone with a solid understanding of IT support who is keen to progress their career through hands-on experience and structured development. This is a customer-facing, office-based position with excellent opportunities to grow into more senior technical or project-focused roles - the vacancy has become available due to internal promotion. The Role: As … a 2nd Line Engineer, the successful candidate will provide technical support to users and systems across a secure site, responding to service desk tickets, deploying software, resolving incidents, and contributing to ongoing project work. Full training is provided, making this an ideal opportunity for someone with a foundational understanding of Windows technologies looking to level up. Key Responsibilities: Respond … to assigned Service Desk tickets and resolve incidents within agreed SLAs Deploy images and software to workstations via SCCM Investigate and troubleshoot user and system issues Participate in project and upgrade activities Maintain accurate documentation, procedures, and configuration records Ensure adherence to site security and IT policies Key Skills & Experience: Understanding of Windows 10 and core desktop technologies Knowledge More ❯

first port of contact for the Companys eShop Explaining and advising customers on the use of the eShop Manage product listings and content (descriptions, video, images). Setting up customer eShop accounts/setting up customer templates for easier basket ordering Setting up and maintaining product, manufacturer and subject categories within the eShop Monitoring and reporting on the … as holiday cover Experience, Skills and Attributes: Previous experience of working with a selling platform is desired for not essential as training will be given Excellent communication skills Excellent customer service skills IT skills including MS office (Excel, Word and Outlook) Design capability is desirable but not essential Attention to detail Team player Adaptable What you will get More ❯

2nd level support To liaising online and via the web portal, assess (triage) and investigate issues to assist with issue resolution. Acting as a first point of contact for customer calls Use the internal system to log and update calls To support with software related issues Providing regular updates when required to relevant parties- both internally and to customers … support role. To be self-motivated and a contributing member of the team Be able to manage/prioritize their own workload so tasks can be completed to a customer s satisfaction and meet Service Level Agreements where necessary. Good time management. Ability to work under pressure. NVQ1/GCSEs and above (or equivalent) in key competencies Excellent … Customer Service Skills Technical skills in SQL and database management. (preferred) Good understanding of Payment systems & Processes (preferred) Working knowledge of Windows operating systems from Windows 7 onwards Basic networking knowledge A good understanding of IT based systems Problem analysis/problem solving Must be able to communicate effectively with all levels of users. Great problem-solving skills More ❯

2nd level support To liaising online and via the web portal, assess (triage) and investigate issues to assist with issue resolution. Acting as a first point of contact for customer calls Use the internal system to log and update calls To support with software related issues Providing regular updates when required to relevant parties- both internally and to customers … support role. To be self-motivated and a contributing member of the team Be able to manage/prioritize their own workload so tasks can be completed to a customer’s satisfaction and meet Service Level Agreements where necessary. Good time management. Ability to work under pressure. NVQ1/GCSEs and above (or equivalent) in key competencies Excellent … Customer Service Skills Technical skills in SQL and database management. (preferred) Good understanding of Payment systems & Processes (preferred) Working knowledge of Windows operating systems from Windows 7 onwards Basic networking knowledge A good understanding of IT based systems Problem analysis/problem solving Must be able to communicate effectively with all levels of users. Great problem-solving skills More ❯

a team, and succeed when our employees succeed. We want people who are resilient, team-oriented, and driven because we are laser focused on meeting commitments to our People , Customer , and Profit . If you're looking to work for a dynamic, fast-paced, progressive organization then apply with us. We offer the following in our search for engaged … hours; Monday to Friday from approximately 8:00am to 5:00pm The Opportunity: The Business Development Executive (FTL/LTL) is responsible for directing sales efforts to expand our customer base within our Vans Division through generating net new business and share of wallet growth while ensuring that sales targets are either met or exceeded. The Business Development Executivewill … to close to continually secure new business Exceed all standards for prospecting calls, presentations, proposals and closes Maintaining and growing a client account base Ensure a high level of customer satisfaction maintaining close contact with all customers - including follow up on concerns or other issues Provide a solution based sales approach to drive new business with high end premium More ❯

Desktop and Network infrastructure as part of a project team. The successful candidate must be technically astute across all areas of desktop and infrastructure, whilst having strong communication and customer service skills. Mileage will be paid at approved Mileage rates set by (url removed). Skills & Experience: Imaging and deployment of technologies for Windows 10/11 Installing … The Package: Company Profit Share (first £3,600 is tax free) Company car including private use + mileage 22 days annual leave plus bank holidays, increasing with length of service Birthday as additional paid leave Additional paid leave (dependent on company performance) Company sick pay policy Ongoing training and support Pension Scheme Private Medical Insurance including dental Ongoing training More ❯

Desktop and Network infrastructure as part of a project team. The successful candidate must be technically astute across all areas of desktop and infrastructure, whilst having strong communication and customer service skills. Mileage will be paid at approved Mileage rates set by GOV.UK. Skills & Experience: Imaging and deployment of technologies for Windows 10/11 Installing and configuring … The Package: Company Profit Share (first £3,600 is tax free) Company car including private use + mileage 22 days annual leave plus bank holidays, increasing with length of service Birthday as additional paid leave Additional paid leave (dependent on company performance) Company sick pay policy Ongoing training and support Pension Scheme Private Medical Insurance including dental Ongoing training More ❯

customers’ strategic goals, our in-house teams tailor our services to suit every client’s unique requirements and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and responsibilities of our IT Technical … technical consultancy or solution design role within an MSP or similar environment. A Strong communicator with the ability to present and explain technical concepts to non-technical stakeholders. A customer-centric mindset with the ability to build trust and influence decisions. Excellent proven problem solving and solution building capabilities. Ability to balance technical depth with commercial awareness and budget More ❯

customers' strategic goals - their in-house teams tailor their services to suit every client's unique requirements and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, they ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of Their IT Technical … technical consultancy or solution design role within an MSP or similar environment. A strong communicator with the ability to present and explain technical concepts to non-technical stakeholders. A customer-centric mindset with the ability to build trust and influence decisions. Excellent proven problem solving and solution building capabilities. Ability to balance technical depth with commercial awareness and budget More ❯

customers’ strategic goals – our in-house teams tailor our services to suit every client’s unique requirements and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of Our IT Technical … technical consultancy or solution design role within an MSP or similar environment. A strong communicator with the ability to present and explain technical concepts to non-technical stakeholders. A customer-centric mindset with the ability to build trust and influence decisions. Excellent proven problem solving and solution building capabilities. Ability to balance technical depth with commercial awareness and budget More ❯

Excellent opportunity for a highly motivated and customer-centric individual who is passionate about building strong relationships and ensuring client success. Our client, who are a leading digital SaaS company is expanding and are looking for a dedicated Customer Success Specialist (CSS) to be a vital partner in their client's journey. This role blends proactive customer … client relationships. This is an office based role in Southampton. The successful candidate would ideally need to drive given the location of the office. Skills required: 1+ year in customer service role Ideally experience working for a Tech, SaaS business Excellent communication skills Proven ability to build rapport and handle multiple client relationships simultaneously Familiarity with tools like More ❯

Spectrum IT are working with a local Portsmouth client to help them find a local Contract IT Service Desk Engineer with extensive experience in Google based environments (Google Workspace) . This contract role has been deemed OUTSIDE IR35, will be for an initial 3 month period. You will be required to be onsite 4 days per week (1 day … remote working per week). Role: As the IT Service Desk Engineer you will act as the initial point of contact for IT assistance. You'll be passionate about ensuring business team members receive timely, effective, and professional support for their technical needs. Overall you'll play a crucial role in maintaining operational efficiency and enhancing the user experience. … support specialist, you will work with end-users to resolve issues and play a key role in ensuring seamless IT support across the business. You'll report into the Service Desk Manager/IT Operations and provide a mixture of software and hardware support. Including: Google Workspace Azure Gsuite and Office 365 Apple MacBooks, Dell laptops and Chromebooks In More ❯

Technology is a global IT services leader dedicated to delivering excellence for our customers and colleagues. We operate in over 60+ countries, over 130 000 employees, and a wide customer base and have a track record of 60+ years of innovation. DXC Enterprise Applications help customers to develop, integrate, implement, manage, and modernise enterprise applications within their line of … Bank Accounting, Cost Centre Accounting, Product costing and Profit Centre Accounting. Experience in Treasury Management or Fiori an advantage. What you will be doing : - Working closely with our varied customer base utilising your knowledge and experience providing advice and support around FICO SAP configuration and business processes. Support and liaise closely with corresponding client teams to resolve issues, provide … solutions, and offer support to clients to meet contractual obligations. Deliver Great Customer Service - build effective working relationships with colleagues, as well as internal & external customers. Deliver Customer Change - working with our customers to: Gather and analyse requirements, define, validate, and design solutions. Translate requirements into estimates and functional specifications, working with appropriate teams to comprehensively detail More ❯

documentation. Manage change processes. Conduct testing and provide support for new and existing application releases. Take ownership of business applications. Provide support for company projects, ensuring successful implementation. Manage customer and internal EDI/API changes and resolve associated issues. Set up and manage customer and system integrations. Create and maintain documentation required for audit purposes. Perform logical … troubleshooting and implement actions to resolve issues. The successful Business Systems Analyst will ideally come from either a similar Systems Analyst, Software Support or Application Support role, with excellent customer support experience both on Teams and face to face. If you have experience in all these areas or just have great customer service experience and are willing More ❯

regulations. You will lead all aspects of PSP strategy, dispute management, and conversion optimization for a B2C subscription business. You will work cross-functionally with Finance, Product, Engineering, and Customer Experience teams to ensure secure, scalable, and high-converting payment infrastructure. The focus is on merchant-side payments, PSP optimisation, and fraud prevention related to subscriptions and chargebacks. We … resolution process—compile evidence, optimize win rates, and reduce losses. Use data to track dispute trends and proactively address risk through system rules and fraud tools. Work closely with customer service and billing to prevent friendly fraud and subscription disputes. Payment Infrastructure & PSP Management Own and manage relationships with PSPs, acquirers, billing providers, and fraud solution vendors. Oversee … laws. Conversion Optimization & Innovation Track and improve conversion and decline rates across all transaction types (initial, add-on, renewals). Identify and integrate alternative payment methods relevant to our customer base. Build a roadmap for scalable, customer-friendly payment experiences in new regions. Use performance data to drive improvements in payment flow and user experience. More ❯