101 to 125 of 157 Customer Service Jobs in Scotland

lives and organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing To deliver an efficient and responsive business process service to the customer, to meet agreed SLA’s and customer satisfaction Help solve operational problems quickly and efficiently to ensure the most efficient service is provided. … Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems to ensure the best levels of customer service are delivered. Carry out any reasonable request from the line manager to meet the business needs and client expectations. To deliver the attached job profile, specific to site requirements to meet the business … needs and client expectations. To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI’s. Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines. Ensure the site is compliant and adheres to More ❯

Kick ICT Group Kick ICT Group is one of the fastest growing providers of IT Services in the UK, with a talented and highly skilled team that provide outstanding service and value to our customers. We pride ourselves on our commitment to providing outstanding IT solutions, services and support. Yet we believe that it's how we work with … Solutions Partner designations. While these designations are technical in nature, they also speak to something bigger: our ongoing investment in the knowledge, tools, and people needed to deliver outstanding service and support. Why join Kick? At Kick, our culture is built on a foundation of collaboration, innovation, and respect. We foster an environment where every team member feels valued … would be preferred but not essential. Key Responsibilities Take 12 cases per day. This figure will fluctuate dependent on the number of issues on the dashboard Communicate with the customer in a warm, friendly and professional manner Manage cases within your queue and update at the end of each week, with a maximum of 10 cases still open (where More ❯

JOB TITLE : L1 Service Desk Team Leader Location: Livingston SALARY: £28,000 - £32,000 per annum Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program Do you enjoy developing, coaching and managing customers? Do you have experience managing … of the top ten largest value-added resellers in the UK. Today, we're an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to … of individuals within a busy helpdesk environment. You will be responsible for all relationships with your customers, focusing on getting the best out of your team to hit all service level agreements. LOCATION : Livingston - Hybrid JOB SPECIFICATION: You'll be responsible for a team of 10-12 colleagues within a busy helpdesk Helping the team come to resolutions on More ❯

JOB TITLE : L1 Service Desk Team Leader Location: Livingston SALARY: £28,000 - £32,000 per annum Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program Do you enjoy developing, coaching and managing customers? Do you have experience managing … of the top ten largest value-added resellers in the UK. Today, we re an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to … of individuals within a busy helpdesk environment. You will be responsible for all relationships with your customers, focusing on getting the best out of your team to hit all service level agreements. LOCATION : Livingston - Hybrid JOB SPECIFICATION: You ll be responsible for a team of 10-12 colleagues within a busy helpdesk Helping the team come to resolutions on More ❯

Do you possess great leadership skills and a passion for providing excellent customer service? Would you like a role that enables you to meet and help people? Then consider the position of Regional Delivery Associate - Lerwick at Reed in Partnership! Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose … equipment and reordering replacements damaged or used up during the course of your shift Reviewing tests and test centre schedules Coaching and supporting colleagues Providing a high level of customer service Checking candidates ID documents and booking them in on the system Ensuring the integrity and security of tests are maintained Explaining the test process to candidates and … out and connecting equipment. The ability to work effectively independently or under limited supervision. Experience of leading or supervising a team. Significant demonstrable experience in providing a high-quality customer service both face to face and by telephone, in a target driven environment such as a contact centre or retail environment. Comfortable to use a computer and some More ❯

role, you'll be the face of our company on client sites - installing, maintaining, and commissioning CCTV systems to the highest standards. If you thrive on technical challenges, value customer satisfaction, and want to be part of a team that truly makes a difference, we'd love to hear from you.The successful candidate must have experience in IP CCTV … to adapt solutions to meet clients' specific needs and the evolving nature of their premises.There will be out-of-hours working and overtime required, with travel to and from customer sites expected with prior notice. You will also be included in the 'on call' rota system. Job involves but is not limited to: Installation and commissioning of CCTV systems … hazards Key skills and Experience: Self-starter Working as an outdoors field engineer Working alone and in a team Must have flexible approach to working location and times Excellent customer service skills Demonstrable knowledge of CCTV installation Demonstrable knowledge of commissioning CCTV systems Working knowledge of IP Networking and excellent IT competence Essential: Full Driving Licence CSCS card More ❯

role, you'll be the face of our company on client sites - installing, maintaining, and commissioning CCTV systems to the highest standards. If you thrive on technical challenges, value customer satisfaction, and want to be part of a team that truly makes a difference, we'd love to hear from you. The successful candidate must have experience in IP … adapt solutions to meet clients' specific needs and the evolving nature of their premises. There will be out-of-hours working and overtime required, with travel to and from customer sites expected with prior notice. You will also be included in the 'on call' rota system. Job involves but is not limited to: Installation and commissioning of CCTV systems … hazards Key skills and Experience: Self-starter Working as an outdoors field engineer Working alone and in a team Must have flexible approach to working location and times Excellent customer service skills Demonstrable knowledge of CCTV installation Demonstrable knowledge of commissioning CCTV systems Working knowledge of IP Networking and excellent IT competence Essential: Full Driving Licence CSCS card More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £35k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

Experience with CCTV system installations and commissioning. Familiarity with British Standards for CCTV. Strong understanding of IP networking, system configuration, and IT systems. Comfortable working independently and outdoors. Good customer service and communication skills. Flexible approach to travel and working hours. Requirements Full UK Driving Licence required CSCS card (or equivalent Health & Safety certification) essential BS7858 screening documents … must be provided What they provide Company vehicle Laptop and mobile phone Test equipment Benefits 31 days annual leave (including bank holidays), private medical insurance, company pension, Death in Service (5x salary), Employee Assistant Programme Career progression opportunities in a growing company More ❯

performance Promotion of Glasgow West's vision and values through effective leadership and direction Ensuring sound financial management, planning and reporting Driving ICT and office management services to enhance customer service and support growth Developing robust frameworks to ensure business continuity and the effective management of risk. The ideal candidate will be further educated to SCQF Level … Defined contribution pension scheme Flexible working practices including hybrid working, flexi time, enhanced occupational maternity, paternity and shared parental leave Cycle to work scheme Specific GWHA benefits including annual service commitment award, long service award and additional festive leave Professional development & training opportunities This post is subject to a satisfactory Level 1 Disclosure Check. For further information and More ❯

role, you’ll be the face of our company on client sites - installing, maintaining, and commissioning CCTV systems to the highest standards. If you thrive on technical challenges, value customer satisfaction, and want to be part of a team that truly makes a difference, we’d love to hear from you. Job involves but is not limited to: Installing … experience in CCTV installation and commissioning Strong problem-solving skills and attention to detail Excellent IT and networking skills (especially IP systems) Flexibility with working hours and locations Outstanding customer service skills Full UK driving licence Valid CSCS Card Preferred: Experience in open and closed protocol systems PAT Testing Licence Desirable Experience: Background in engineering, manufacturing, or security More ❯

role, you’ll be the face of our company on client sites—installing, maintaining, and commissioning CCTV systems to the highest standards. If you thrive on technical challenges, value customer satisfaction, and want to be part of a team that truly makes a difference, we’d love to hear from you. Job Involves of but is not limited to … in CCTV installation and commissioning. Strong problem-solving skills and attention to detail. Excellent IT and networking skills (especially IP systems). Flexibility with working hours and locations. Outstanding customer service skills. Full UK driving licence. Valid CSCS Card. Preferred: Experience in open and closed protocol systems. PAT Testing Licence. Desirable Experience Background in engineering, manufacturing, or security More ❯

Apprenticeship Waterstons - Digital and Technology Solutions Professional Integrated Degree Apprenticeship , Apply From: 11/07/2025 Learning Provider Delivered by NCG Employer WATERSTONS LIMITED Vacancy Description Provide outstanding customer service via phone and our ticketing system Triage incoming tickets and prioritise effectively Resolve incidents and service requests Learn and practise key IT processes including incident management More ❯

trusted partner, capable of solving any industrial automation challenge. The Project Engineer is responsible for proactively offering technical support across projects, adhering to project schedule, budgets, quality standards and customer expectations. This is hands on role, and you will be expected to participate in team activities. What would a typical day look like? Assist Project Engineering Manager in organising … resources to meet project deadlines, budgets and customer requirements Be responsible for representing the team at company meetings and escalating any issues, including Gemba, Townhall and intra-departmental meetings. Support team improvements and development in performance, productivity and collaboration. Support and assist develop the technical skills of the project team, in partnership with the Project Engineering Manager. Act as … wider business and suppliers. Ability to organise, prioritise and maintain relevant information to support the business Excellent communication skills across all organizational levels Willing and able to travel to customer sites both nationally and internationally. Effective interpersonal relationship skills to create a positive and productive team-oriented environment with all departments. A proactive and flexible approach to work and More ❯

homes. Our Vision: Impacting and improving people’s lives in a positive way. Homes – developing, improving and maintaining new and existing homes Communities – supporting and engaging with our communities Customer Service – raising standards and exceeding customer expectations Finance & Governance – demonstrating effective governance, financial resilience and viability People & Leadership – putting people first Collaboration & Innovation – collaborate using innovate solutions More ❯

required. Proven experience in installing and configuring Verkada security systems. Strong technical skills and knowledge of networking and IT infrastructure. Excellent problem-solving and troubleshooting abilities. Strong communication and customer service skills. Ability to work independently and as part of a team. Willingness to travel to client sites as needed. Benefits: Competitive daily rate Chance to work with More ❯

Dealing with a range of corporate clients (Finance, Tech, Energy, Legal, Transport, Food & Drink and professional services), charities, government agencies and associations across Scotland and the UK. Identify the customer needs then create, design and present innovative media solutions tailored to the client to ensure results. Negotiating and presenting bespoke media solutions to key decision makers over the phone … and face to face. Once on board you will manage, nurture and provide great customer service, making them want to grow their business with you. Building, nurturing and developing account relationships with key decision makers. Working with editorial, events, content production, advertising and events team to ensure campaign delivery and results. Working to targets and deadlines. Maintain an More ❯

big successes, with lots of exciting new projects also in the pipeline. Key aspects of working in an agile team at MO Focus on delivering working software Blending user (customer) feedback and best practice to evolve what we deliver Continuously inspect and adapt how we deliver software Utilise great testing principles, TDD & automation A "build to run mindset", ensuring … the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and More ❯

To manage and oversee venue services across both sites, ensuring a professional and welcoming first point of contact for all visitors. Additionally, you will provide a high-quality reception service for colleagues and tenants, fostering a positive and efficient work environment. You will be responsible for the coordination and delivery of venue hire services, including handling enquiries, providing quotes … booked events by briefing staff and being present or on-call as the main contact point. Issue invoices post-event and seek feedback in order to continuously improve venue service Monitor income generated through venue services and contribute, to regular reporting. Assist with the marketing and promotion of the venue spaces in collaboration with the communications team. Maintain high … proactive, flexible and able to work to agreed deadlines. Strong project management and organisational skills in order to manage multiple bookings and demands simultaneously. Proven track record of providing customer services and managing people. Experience of working within/or for a similar working environment Additional Notes and Requirements This post is based at our Aberdeen site due to More ❯

flexible arrangements and smart hybrid travel Competitive employer contributions to pension scheme and much more In this role, you will: Design and deliver robust, elegant Dynamics 365 solutions (Sales, Customer Service, Marketing, Power Platform) Lead the technical architecture across the full project lifecycle Integrate Dynamics 365 with Azure services and third-party platforms Develop custom plugins, Power Automate More ❯

flexible arrangements and smart hybrid travel Competitive employer contributions to pension scheme and much more In this role, you will: Design and deliver robust, elegant Dynamics 365 solutions (Sales, Customer Service, Marketing, Power Platform) Lead the technical architecture across the full project lifecycle Integrate Dynamics 365 with Azure services and third-party platforms Develop custom plugins, Power Automate More ❯

flexible arrangements and smart hybrid travel Competitive employer contributions to pension scheme and much more In this role, you will: Design and deliver robust, elegant Dynamics 365 solutions (Sales, Customer Service, Marketing, Power Platform) Lead the technical architecture across the full project lifecycle Integrate Dynamics 365 with Azure services and third-party platforms Develop custom plugins, Power Automate More ❯

flexible arrangements and smart hybrid travel Competitive employer contributions to pension scheme and much more In this role, you will: Design and deliver robust, elegant Dynamics 365 solutions (Sales, Customer Service, Marketing, Power Platform) Lead the technical architecture across the full project lifecycle Integrate Dynamics 365 with Azure services and third-party platforms Develop custom plugins, Power Automate More ❯

flexible arrangements and smart hybrid travel Competitive employer contributions to pension scheme and much more In this role, you will: Design and deliver robust, elegant Dynamics 365 solutions (Sales, Customer Service, Marketing, Power Platform) Lead the technical architecture across the full project lifecycle Integrate Dynamics 365 with Azure services and third-party platforms Develop custom plugins, Power Automate More ❯

flexible arrangements and smart hybrid travel Competitive employer contributions to pension scheme and much more In this role, you will: Design and deliver robust, elegant Dynamics 365 solutions (Sales, Customer Service, Marketing, Power Platform) Lead the technical architecture across the full project lifecycle Integrate Dynamics 365 with Azure services and third-party platforms Develop custom plugins, Power Automate More ❯