26 to 50 of 194 ITIL Jobs in the South East

experience with ITSM tools such as ServiceNow, BMC Remedy, BMC Helix, CA Service Desk, Cherwell, Freshworks, or ManageEngine . Strong working knowledge of ITSM, ITIL, ITOM, and eTOM processes. Experience designing secure, large scale ITSM solutions across complex estates. Solid understanding of Windows Server, Active Directory, SQL Server ...

customer service mindset with the ability to manage user expectations Ability to work effectively under pressure and manage multiple priorities Desirable Skills Experience with ITIL-based environments Exposure to remote support tools Basic networking or security knowledge ...

undergo security clearance. ServiceNow Developer- SC Security Clearance - Desirable Experience • ServiceNow certifications (CSA, CAD, CIS in ITSM/ITOM/others). • Knowledge of ITIL processes and service management best practices. • Experience with Agile/Scrum delivery. • Familiarity with DevOps pipelines and source control (Git, GitLab, Azure DevOps). ...

endpoints (laptops, desktops, mobile phones, tablets) * Possess a positive can-do attitude and be able to communicate with users of all different technical levels * ITIL knowledge. Salary up to £37,000 PA The role offers excellent benefits, including free/heavily discounted public transport travel, 25 days holiday (+bank holidays ...

Microsoft Office troubleshooting skills Exposure to trading applications such as Bloomberg or Charles River Experience handling IT escalations and major incidents Familiarity with ITIL methodology Cloud technologies and vendor management experience ServiceNow proficiency (highly desirable) Basic networking knowledge (IP traffic, routing, firewalls) Understanding of GDPR and comms room infrastructure Strong ...

with: 3rd line infrastructure support with an automation focus Cloud and Microsoft enterprise environments Scripting, workflow automation, and configuration management Structured service delivery and ITIL-aligned processes You'll bring strong communication skills, a customer-focused approach, and the ability to engage effectively with both technical and non-technical stakeholders. ...

fully trained Hours: 40 per week - Mon -Fri Holiday: 25 days Job Role Internal IT Support across multiple sites and departments Adhering to the ITIL standards Resolving software incidents in line with KPIs Provide remote desktop support Ensure support request 'tickets' are opened, updated and closed as efficiently as possible ...

delivering high-quality technical support. Proven experience working across a wide range of IT environments and supporting diverse client infrastructures and on-site locations. ITIL v4 certification or equivalent practical working knowledge of IT service management best practices. Strong, hands-on experience with Microsoft Server environments, from legacy versions ...

/React/Angular etc) desirable. Familiarity MS Power Platform/Automate an advantage. Development experience with MS CoPilot Agents an advantage. Familiarity with ITIL service management framework. If you can demonstrate the essential criteria, and many of the desirable skill, we encourage you to apply, and welcome transferable skills ...

ServiceNow integrations (REST, SOAP, APIs, MID Servers, etc.). Experience with ServiceNow scripting (JavaScript, Glide, Flow Designer) and ServiceNow data model. Knowledge of ITIL/ITSM processes and best practices. Experience designing and implementing CMDB and Discovery. Excellent problem-solving, communication, and stakeholder management skills. Preferred Qualifications ServiceNow Certified System ...

needs into scalable technical solutions. Preferred/Nice to Have ServiceNow certifications (CSA, CAD, CIS in ITSM/ITOM/others). Knowledge of ITIL processes and service management best practices. Experience with Agile/Scrum delivery. Familiarity with DevOps pipelines and source control (Git, GitLab, Azure DevOps). SmartSourcing ...

perform root cause analysis across a range of protocols and topologies (TCP/IP, HTTP & HTTPS, SMTP, FTP, DNS, DHCP, X500) . Knowledge of ITIL (ITIL Foundation certificate or experience working in ITIL environments). Previous experience of project delivery & implementation of detailed designs. Knowledge of MoD, CESG and other ...

bonus if you had: Experience in multi-site or engineering-focused organisations. Familiarity with containerization (Docker, Kubernetes). Relevant certifications such as ITIL, MCSE, CCNA/CCNP, AWS or Azure Solutions Architect . Bachelors degree in Computer Science , Information Technology , or equivalent experience required. Industry certifications preferred. Why Join ...

Lead full lifecycle delivery from demand and business engagement through to implementation and support Oversee application management and support models, embedding structured Agile and ITIL-based processes Drive improvements in architecture, standardisation and system performance Take ownership of IT budgets covering operational spend, change initiatives and project portfolios Lead regional ...

discussions and solution design Translate complex technical concepts for diverse stakeholders Standards & Technical Excellence Contribute to deployment and operational standards aligned with ISO27001 and ITIL Contribute and Participate in CI/CD and IaC code reviews and processes to ensure quality and knowledge sharing Participate in Change Advisory Board meetings ...

Microsoft Azure DevOps Engineer Expert (AZ-400) Microsoft Azure Security Engineer Associate (AZ-500) Terraform Associate or other IaC-related certification FinOps Practitioner ITIL 4 Foundation Our People Our people are what makes Exponential-e Group the company it is today. This year’s employee survey highlighted that ...

support, with hands-on experience ideally in a fast-paced or customer-focused environment ·Experience of leading other Service Desk Analysts ·Solid understanding of ITIL principles, with practical experience across incident, problem, and change management processes ·Demonstrated ability to take full ownership of stakeholder relationships and manage projects through ...

SCCM, and ITSM tools (e.g., Freshservice) Clear, professional communication and strong customer care focus Ability to manage competing priorities in a fast-paced environment ITIL knowledge and experience working to SLAs Nice to Have: Experience in the financial services sector Familiarity with vulnerability management tools (e.g., Qualys) Knowledge of remote ...

Team Leader in managing their service desk in such a way as to deliver excellent customer service. Your Previous Experience: Experience with how an ITIL service desk runs. Active Directory configuration and administration. An understanding of Group Policy. General networking skills. An understanding of DNS. Good understanding of Office 365. ...

Microsoft 365 Basic Active Directory experience Strong communication and customer service skills UK Driving License Required Desirable Skills MSP environment experience Basic networking knowledge ITIL or entry-level IT certifications Benefits Competitive starting salary Company pension scheme 25 days annual leave plus bank holidays Paid certifications and study support Clear ...

data, data governance, security. Experience in defining and implementing technical governance, architecture operating models, instance strategy. Good knowledge of IT best practices and frameworks : ITIL, Agile methodologies, DevOps, CI/CD practices. Strong problem-solving, analytical skills; ability to resolve technical trade-offs (e.g., custom vs. configuration, performance vs. maintainability ...

tools. Experience with ServiceNow or other ITSM platforms, Active Directory, VPNs and networking concepts. Excellent communication skills and a customer-focused mindset. Understanding of ITIL basics is a plus. ...

datasets (DWH/Lakehouse) to support business intelligence, analytics, and operational reporting. Monitoring and supporting live data pipelines, resolving issues in line with ITIL best practices , and implementing proactive alerting and self-healing mechanisms. Identifying and implementing performance optimisations across data pipelines, queries, and reporting workloads. Supporting data governance processes ...

team member Customer facing skills Ability to assist with Service Integration process (new business) The ideal candidate will have proven experience and skills in ITIL Change Incident and Problem Management, as well as ITSM/Service Now tooling. You will be a flexible and proactive team member who takes ...

understanding of basic networking principles Nice to Have Experience working in secure government environments Familiarity with Guardian environments or secure airspace/defence programmes ITIL or structured service delivery experience All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will ...