176 to 200 of 308 Service Delivery Jobs in the South East

digital services to organisations across the telecom and media; industry and services; banking and insurance; and public sectors. Role Overview: Reply's Sourcing Team manages third party contracts for delivery services suppliers for more than 20 businesses within the Reply company network. This role will have responsibility to deliver services across the following key areas: Contract Management: Upholding corporate … and best practice This role is hybrid office based in London (3 days per week) and home based (2 days per week). Responsibilities: Undertaking due diligence for prospective service delivery suppliers to Reply's UK businesses; collecting, checking and storing documentation Being responsible for managing background screenings for named individuals providing services Reviewing documentation relating to IR35 More ❯

learn the troubleshooting steps for new users Allocate complex issues to the relevant teams Experience/Qualification: 1-2 years in a proven background in IT support and managed service delivery CompTIA A+, Network A+ or Microsoft Certified Experience with remote support tools and ticketing systems Proficient in Windows operating systems, Active Directory, Office365 and Networking Excellent understanding More ❯

etc.) Manage core services: networking, identity, storage, monitoring, and backup Support security and compliance initiatives (firewalls, endpoint, IAM, patching) Collaborate with IT Ops and Engineering teams to ensure smooth service delivery Contribute to disaster recovery, resilience, and governance planning Skills & Experience Strong background in Microsoft Azure or AWS (multi-cloud experience a plus) Solid understanding of networking (DNS More ❯

Maintain accurate ticket records and deliver against SLAs • Act as an escalation point for Sage 200 and Sicon-related queries • Identify trends in support incidents and report to the Service Delivery Manager • Collaborate with project teams to ensure smooth client onboarding and knowledge transfer • Refer advisory requests to account management or consultancy teams • Continuously develop product knowledge and More ❯

bring further value to customers from their relationship with ION. Working regularly with ION customer support, professional services, commercial, legal, invoicing, and senior management teams to ensure high quality service delivery across all engagements Representing the company at industry conferences and events Understanding key industry topics and trends, to support customer discussions Required Skills, Experience and Qualifications: Minimum More ❯

IT systems and services. This includes robust disaster recovery planning and execution. Vendor Management: Cultivate and maintain strong relationships with key third-party vendors, negotiating contracts and ensuring optimal service delivery. Security & Compliance: Implement and maintain robust security protocols across all infrastructure components, ensuring compliance with industry regulations and best practices. Budget & Resource Management: Develop and manage IT budgets More ❯

ABAP changes, and security requirements. Develop and execute detailed test plans and manage implementation or cutover activities. Build strong, trusted relationships with customers and colleagues through excellent communication and service delivery. Identify and suggest process and system improvements for both clients and internal operations. Skills & Experience Essential: Proven experience and strong knowledge of SAP Production Planning (PP) configuration and More ❯

community focus, and commitment to continuous improvement. With an exciting system transformation underway, this temporary opportunity offers a meaningful role supporting a project that will directly enhance efficiency and service delivery. What will the Finance System Implementation Assistant role involve? Supporting the project team through the rollout of Microsoft Business Central Conducting accurate data entry, validation, and migration tasks More ❯

a consultancy capacity. Knowledge of technology risk considerations in areas such as Build vs Buy, On-premise vs Cloud, In-house vs Outsourced Development, and Intra-group vs Local Service Delivery. Familiarity with technology standards and frameworks such as ITIL, COBIT, and NIST, and working knowledge of relevant regulatory expectations. Excellent written and verbal communication skills, with the ability More ❯

a consultancy capacity. Knowledge of technology risk considerations in areas such as Build vs Buy, On-premise vs Cloud, In-house vs Outsourced Development, and Intra-group vs Local Service Delivery. Familiarity with technology standards and frameworks such as ITIL, COBIT, and NIST, and working knowledge of relevant regulatory expectations. Excellent written and verbal communication skills, with the ability More ❯

a consultancy capacity. Knowledge of technology risk considerations in areas such as Build vs Buy, On-premise vs Cloud, In-house vs Outsourced Development, and Intra-group vs Local Service Delivery. Familiarity with technology standards and frameworks such as ITIL, COBIT, and NIST, and working knowledge of relevant regulatory expectations. Excellent written and verbal communication skills, with the ability More ❯

Job role summary The primary focus for this position is to be attentive to customer needs in response to requests for service support to help resolve IT related faults and issues through effective job ticket administration. Responding to all requests by recording comprehensive details in the call log system and internal distribution of tickets to IT helpdesk service teams. This is a critical customer communication role that through a team effort will deliver high standards and exemplary quality of service leading to total customer satisfaction. Duties, Tasks and Responsibilities To answer incoming telephone calls promptly in a clear and professional manner. Monitor, manage and respond to the inbox e-mails ensuring a timely, friendly and clear … the progression of incident calls across the support teams to completion. Ensure open incident and request tickets are adequately and promptly updated. Help identify shortfalls that may impact on service delivery standards and work with support teams and management leaders to ensure customers receive a prompt response. Manage escalation procedures in response to customer expectations. Give support to More ❯

Act as the primary point of contact for clients, consultants, design teams, and construction project managers Lead internal teams through the full project lifecycle, from strategy and design to delivery and handover Develop and manage project governance, MS programmes, and reporting frameworks Oversee involvement in competitive procurement processes Support the commercial team with RFP responses and bid presentations Ensure … consistent, high-quality service delivery across all project phases Ideal Candidate Profile 5+ years' experience in programme/project management within the built environment Proven track record leading complex, multi-disciplinary projects in office, workplace, or hospitality sectors Strong understanding of RIBA work stages and design coordination Formal project management qualification (e.g. PRINCE2, Agile, APM) Experience in consultancy More ❯

from our social care systems. You will also use a wide range of other national and local data sources so that we have excellent visibility of our performance, and service user experience. About The Role As the Senior Data Analyst within the team, your skills will make a difference by helping us become more efficient in telling our story … with our data, and insights. This will help us to know where we're doing well but also where we need to improve service delivery to our residents. You will be joining adult social care at a time when there are lots of exciting changes happening so this will be an ideal opportunity for you to be part … We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences More ❯

teams to ensure smooth execution of services and timely resolution of issues. Key Responsibilities and Core Objectives: Act as the day-to-day contact for assigned accounts Co-ordinate service delivery and management with internal teams to meet expectations Monitor account performance and escalate issues as needed Work with internal teams to prepare proposals, presentations, and reports Maintain … account management. Account Retention: Strengthen client relationships with consistent value, support, and engagement. Revenue Growth: Identify upsell and cross-sell opportunities to expand account value. Operational & Expectation Management: Track delivery progress, align outcomes with customer needs, and proactively manage expectations. Customer Insight: Stay updated on client goals to drive proactive account development. Issue Resolution: Address and resolve problems quickly … to maintain trust. Reporting: Share regular updates on account activity, client feedback, and service performance. Relationship Building: Foster trust and long-term client partnerships. Communication: Convey value clearly through professional written and verbal skills. Attention to Detail: Ensure accuracy across tasks, documentation, and follow-up. Problem-Solving: Anticipate and resolve challenges proactively. Collaboration: Work effectively with commercial and delivery More ❯

IR35 contract. The role will be a hybrid working style with 3 days a week on site in the Milton Keynes office. Role responsibilities Provide a client focused HR service across the employee lifecycle, delivering a great experience to our people. Working as an advocate and expert on Workday HR, guiding and supporting people, whilst promoting self service … HRIS teams. Validates data, ensures job details are correct, such as roles, teams and cost centres. Make appropriate decisions and use own judgement on work prioritisation ensuring expectations on service delivery can be met. Works within GDPR guidelines, managing people data requests and the confidentiality of data. Contributes to wider projects and initiatives within HR, driving process improvements … automation and efficiencies. Ensures cases and requests are completely correctly and in time for payroll. Key requirements Delivery focused and able to demonstrate putting client experience first. Self- motivated with a positive attitude. Strong relationship building and influencing skills. Works well under pressure to meet deadlines whilst managing conflicting demands. Strong attention to detail. Team player with the ability More ❯

with the ability to lead teams, navigate complex integrations, and maintain a sharp focus on execution excellence. What you'll do Lead and manage the end-to-end technical delivery and support of Oracle CPQ solutions, ensuring scalability, best practices, and alignment with business requirements. Manage and advise a team of Oracle CPQ developers, administrators, and analysts while collaborating … Proactively identify and resolve issues before they impact business operations. Raise risks and blockers early and collaborate across teams to resolve them. What youll need Must have extensive IT service delivery experience, focusing on Oracle CPQ and enterprise application integrations. Expertise in Oracle CPQ architecture, configuration, commerce, and pricing setup. Strong experience integrating Oracle CPQ with CRM, ERP … and Configuration, including advanced commerce rules and pricing models. Solution design expertise for Oracle CPQ integrations with other enterprise applications. Familiarity with cloud platforms, security, and Agile/Scrum delivery models. Oracle CPQ certifications and cloud architecture certifications are a plus. A bit about our team IT Our IT team is at the heart of our business. We develop More ❯

with the ability to lead teams, navigate complex integrations, and maintain a sharp focus on execution excellence. What you'll do Lead and manage the end-to-end technical delivery and support of Oracle CPQ solutions, ensuring scalability, best practices, and alignment with business requirements. Manage and advise a team of Oracle CPQ developers, administrators, and analysts while collaborating … Proactively identify and resolve issues before they impact business operations. Raise risks and blockers early and collaborate across teams to resolve them. What youll need Must have extensive IT service delivery experience, focusing on Oracle CPQ and enterprise application integrations. Expertise in Oracle CPQ architecture, configuration, commerce, and pricing setup. Strong experience integrating Oracle CPQ with CRM, ERP … and Configuration, including advanced commerce rules and pricing models. Solution design expertise for Oracle CPQ integrations with other enterprise applications. Familiarity with cloud platforms, security, and Agile/Scrum delivery models. Oracle CPQ certifications and cloud architecture certifications are a plus. A bit about our team IT Our IT team is at the heart of our business. We develop More ❯

founding team and help keep their go-to-market strategy moving. Job description - Operations Executive As an Operations Executive, you will be the engine behind the smooth and effective delivery of best business practice . This role is hands-on and process-driven - ideal for someone who enjoys working in a fast-paced, collaborative environment with a knack for … one time, a keen eye for detail-oriented accuracy, and flair for business support. You'll be reporting to the Head of Operations, working across lean teams to ensure service quality is high, SLAs are met, and clients receive first-class operational support. Key responsibilities - Operations Executive Support the Head of Operations on a wide variety of tasks - ranging … from high-level strategy thought pieces to daily operational tasks Support service improvement initiatives and identify areas for efficiency gains Use Excel to analyse large data sets to prepare considered reports to influence commercial decision-making Providing general business administration, as and when is needed Collaborate with internal teams and external suppliers for continuous service delivery Continuing More ❯

robust in-house support model. You will collaborate directly with the Executive Board and Senior Leaders to lead the deployment of the new TOM, ensuring a customer-focused, tiered service delivery approach. This is a time-critical role with Phase 1 Go-Live set for April 2025 - your impact will be immediate and lasting! Who We Need: The … and embedding Target Operating Models (TOMs) within complex organisations. Crucial: Workday experience is a must-have , specifically embedding Workday TOMs that drive simplified ways of working and excellent 'self-service' user experiences. Skills: Exceptional stakeholder management, strong analytical capabilities, and the ability to track savings baselines and FTEs with precision. Logistics & Compensation 💼 Contract: 12-Month FTC (potential for extension More ❯

robust in-house support model. You will collaborate directly with the Executive Board and Senior Leaders to lead the deployment of the new TOM, ensuring a customer-focused, tiered service delivery approach. This is a time-critical role with Phase 1 Go-Live set for April 2026 - your impact will be immediate and lasting! Who We Need: The … and embedding Target Operating Models (TOMs) within complex organisations. Crucial: Workday experience is a must-have , specifically embedding Workday TOMs that drive simplified ways of working and excellent 'self-service' user experiences. Skills: Exceptional stakeholder management, strong analytical capabilities, and the ability to track savings baselines and FTEs with precision. Logistics & Compensation 💼 Contract: 12-Month FTC (potential for extension More ❯

robust in-house support model. You will collaborate directly with the Executive Board and Senior Leaders to lead the deployment of the new TOM, ensuring a customer-focused, tiered service delivery approach. This is a time-critical role with Phase 1 Go-Live set for April 2025 - your impact will be immediate and lasting! Who We Need: The … and embedding Target Operating Models (TOMs) within complex organisations. Crucial: Workday experience is a must-have , specifically embedding Workday TOMs that drive simplified ways of working and excellent 'self-service' user experiences. Skills: Exceptional stakeholder management, strong analytical capabilities, and the ability to track savings baselines and FTEs with precision. Logistics & Compensation 💼 Contract: 12-Month FTC (potential for extension More ❯

robust in-house support model. You will collaborate directly with the Executive Board and Senior Leaders to lead the deployment of the new TOM, ensuring a customer-focused, tiered service delivery approach. This is a time-critical role with Phase 1 Go-Live set for April 2026 - your impact will be immediate and lasting! Who We Need: The … and embedding Target Operating Models (TOMs) within complex organisations. Crucial: Workday experience is a must-have , specifically embedding Workday TOMs that drive simplified ways of working and excellent 'self-service' user experiences. Skills: Exceptional stakeholder management, strong analytical capabilities, and the ability to track savings baselines and FTEs with precision. Logistics & Compensation 💼 Contract: 12-Month FTC (potential for extension More ❯

beyond everything they have seen before. We are looking for a Customer Success Manager to take part in the implementation of these capabilities on construction projects to ensure successful delivery for our customers. This position is about making sure the project and the users within it make the most out of the system, and building upon that success to … roadmap and features. Bring determinable value to the customers that can be recorded and reported internally as customer stories Work within the customer success team to shape and refine delivery for clients by using expert knowledge. Creating and updating playbooks within the team, ensuring an ongoing legacy of Customer Success Delivery. Requirements: 5-7 years' experience as a construction … team members within your customer base Ability to thrive in a fast-paced startup working environment handling multiple priorities, whilst maintaining high attention to detail with best-in-class service delivery results. You’re a pro-active and independent achiever, self-learner, able to handle a task from idea to production. You’re responsible for full ownership of More ❯

beyond everything they have seen before. We are looking for a Customer Success Manager to take part in the implementation of these capabilities on construction projects to ensure successful delivery for our customers. This position is about making sure the project and the users within it make the most out of the system, and building upon that success to … roadmap and features. Bring determinable value to the customers that can be recorded and reported internally as customer stories Work within the customer success team to shape and refine delivery for clients by using expert knowledge. Creating and updating playbooks within the team, ensuring an ongoing legacy of Customer Success Delivery. Requirements: 5-7 years' experience as a construction … team members within your customer base Ability to thrive in a fast-paced startup working environment handling multiple priorities, whilst maintaining high attention to detail with best-in-class service delivery results. You’re a pro-active and independent achiever, self-learner, able to handle a task from idea to production. You’re responsible for full ownership of More ❯