451 to 475 of 2,453 Customer Service Jobs in the UK excluding London

Role Summary The role of a Customer Support Analyst is varied. It includes the day-to-day management and resolution of support calls, being involved in customer implementation work and supporting other internal business departments as required. Main Job Tasks and Responsibilities Respond to and follow up customer support calls (1st, 2nd and 3rd line support) Identify … diagnose and resolve customer and project issues/requests Support and be involved in customer project work as needed Update internal systems with regards to work activity and any required documentation Key Tasks To investigate reported incidents/problems with BCP packages To provide help and advice to customers in the use of BCP package software Self-education … outstanding issues list Application deployment and implementation tasks carried out both remotely and on site Additional Duties Liaise with internal departments to progress projects and or the resolution of customer issues Undertake customer project work under the guidance of project managers and implementers Be required to work on customers’ sites from time to time including but not limited More ❯

Come join us and make a difference in the world! Discover more at www.necsws.com Job Description A Field Service Engineer will install, support, troubleshoot, repair, and otherwise maintain all supported products in their assigned region ensuring all service agreements and warranty obligations are fulfilled and exceeding customer expectations. This requires expertise in IT and Communication systems, as … well as excellent customer service and communication skills. Job Duties Attend Incidents in a timely manner, to meet SLA's and restore customer equipment to a satisfactory working condition. Perform all types of scheduled maintenance activities for your assigned area including, but not limited to; system inspections, preventive maintenance, software updates and upgrades. Troubleshoot, diagnose, and repair … take part in continuous improvement projects as required to improve processes and find efficiencies Maintain all aspects of your assigned region to include, but not limited to; responding to customer needs, maintaining system configurations, customer contacts, establishing a rapport with assigned customer base. Working as part of a regional team, supporting members of your team and of More ❯

the world! Do you have the skills to fill this role Read the complete details below, and make your application today. Discover more at www.necsws.com Job Description A Field Service Engineer will install, support, troubleshoot, repair, and otherwise maintain all supported products in their assigned region ensuring all service agreements and warranty obligations are fulfilled and exceeding customer expectations. This requires expertise in IT and Communication systems, as well as excellent customer service and communication skills. Job Duties Attend Incidents in a timely manner, to meet SLA's and restore customer equipment to a satisfactory working condition. Perform all types of scheduled maintenance activities for your assigned area including, but not limited to; system … take part in continuous improvement projects as required to improve processes and find efficiencies Maintain all aspects of your assigned region to include, but not limited to; responding to customer needs, maintaining system configurations, customer contacts, establishing a rapport with assigned customer base. Working as part of a regional team, supporting members of your team and of More ❯

Junior Technical Customer Service Specialist Salary: £35k Watford We are currently supporting one of our international clients, a leader in smart technology solutions for hospitality environments who is seeking Junior Technical Service Specialist to join their growing technical support team. In this position you will be a key link between customers, partners, and internal technical departments, providing … technical assistance, resolving service requests and ensuring a high level of customer service. THE ROLE What you'll do as a Junior Technical Service Specialist: Provide technical assistance and troubleshooting to customers and partners. Monitor and manage support cases, ensuring timely resolutions. Inspect and analyse returned or faulty products, report findings, and collaborate with other teams on … corrective measures. Share feedback and contribute to service improvements. Maintain accurate and up-to-date customer records and case notes in the system. THE CANDIDATE We are looking for a technical minded, communicative, and proactive individual who enjoys solving problems and working in a fast paced environment. Technical background, experience in engineering, IT, or electronics. Understanding of product More ❯

Senior Customer Services Analyst I Viator About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore-everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)-making memories that will last a … With industry- leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you'll remember. The Customer Insights team uses both quantitative and qualitative data to understand customer pain points along the traveller journey as well as operational efficiencies within our Customer Service department. The Customer Services Analytics Team is seeking a Senior Analyst who has the analytical and leadership skills as well as business experience to support numerous end users from an analytics and measurement perspective, driving out insight to influence valuable change, and is looking to join a fast-growing all-star team dedicated to providing the highest quality More ❯

It includes powerful features such as Production Management, CRM, Warehouse Management, MRP, and Supply Chain Management to optimise operations and improve performance. At WinMan, we are committed to exceptional service, innovation, and supporting our people. Our values, customer service, integrity, excellence, accountability, collaboration, and respect guide everything we do. We offer competitive salaries, generous benefits, and flexible … Reference SA 10/25 Closing Date Organisational Arrangements Reports to Support Team Leader Responsible for N/A Role Summary We are looking for a highly skilled and customer-focused individual with excellent communication skills who enjoys engaging with end users. In this role, you will be responsible for troubleshooting and resolving technical issues related to the WinMan … ERP software whilst delivering outstanding customer service. The support function operates between 9:00 am and 5:30 pm (UK time). You will be part of a collaborative support team and report directly to the Support Team Leader. You will work closely with other departments to ensure timely and effective resolution of customer issues. This role is More ❯

Customer Success Manager - Account Manager Location: Cardiff Free Parking Salary: £28k - £36k Basic £50k - £60k OTE (Uncapped) Great benefits and career progression. The Company A leading provider of technology driven communication products and solutions to business clients in the UK. A People and customer orientated business offering very strong career prospects and great benefits. The Role Customer … Manager - Account Manager This is an exciting sales role where you will proactively support the Sales Teams with high value customers. You will play key role in improving our customer experience as you will manage the end-to-end process for complex deals. In this role you will: Support the Sales Managers and teams in achieving all business targets … by dealing with any service and complaint issues from customers. You will provide a single point of contact directly for clients experiencing service issues. You will manage the pre- and post-sale relationship with high value clients. You will liaise with internal departments to arrange escalations where necessary on any delayed serviced to the client. You will create More ❯

Service Delivery Coordinator- Hybrid- £20.00 an hour About the roleAs a Service Delivery Coordinator, you will be working with the network expansion team on a specific project. You will be contacting B2B customers and trying to arrange for them to have their existing kit replaced. Tell me more, tell me more Our client is currently looking for a … you may have about the role, between 09.00am till 17.00pm Monday to Friday. Shifts: Monday to Friday (37.5 hours)Must Haves: Experience working in a B2B environment. Experience of customer service and coordination. Customer support experience Able to work alone and take initiative Able to speak with people and liaise. What's in it for you? - Our More ❯

Manchester, Slough, Leeds, Grimsby or Peterborough (Hybrid) Competitive + Bonus + Benefits Permanent full time Customer Services Analyst - 2nd Line, Level 3 **This role can be hybrid and based in any of our client's offices (Heathrow Approach, Peterborough, Manchester or Leeds)** The 2nd Line Customer Support Analyst sits within our dedicated customer support team with our … client. The team works directly with our customers and represents our client by building key relationships, maintaining customer satisfaction and ensuring their loyalty by giving the best experience possible. As a Customer Support Analyst, you will be responsible for supporting customers throughout their journey with IRIS Financials applications, therefore will possess excellent customer service skills and … be passionate about customer experience. The role always requires an outstanding level of support and a high standard of professionalism, as their customers are the backbone of their brand, and they wouldn’t be where they are without them! In this role, you'll play a crucial part in assisting their customers with intricate queries by conducting thorough investigations. More ❯

circa 3 days a week, therefore applicants must be able to commute to this location. Managing a small team, the Systems Manager oversee the management, optimisation, and integration of Customer systems, from Customer Relationship Management (CRM), dispatch, invoicing, and order management systems. The role ensures these critical systems operate efficiently, are secure, and support the company’s operational … support business operations and objectives. Implement automation to streamline processes and reduce manual effort – highlighting the opportunities and the benefits. Security and Compliance: Implement security measures to protect sensitive customer and financial data. Ensure systems comply with relevant regulations and standards (e.g., GDPR, PCI-DSS) working with Breedon General Counsel and Internal Audit teams to assure this. Conduct regular … security audits and risk assessments. Manage stakeholder expectations and ensure their needs and requirements are met. Supplier Management: Manage relationships with suppliers and service providers in the form of monthly service review meetings. Negotiate contracts and ensure the quality and cost-effectiveness of services and products. Create supplier improvement plans as required. Documentation and Reporting: Maintain accurate documentation More ❯

Location: Leicestershire Duration: Until February initially with possible extensions Hybrid working - 4 days a week on site in Melton Leicestershire Responsibilities include: • Providing technical support to end users via Service Desk software• Managing incidents, service requests, and infrastructure works• Supporting ICT projects and contributing to service improvements• Maintaining ICT assets and documentation• Ensuring high standards of customer service and technical delivery• Collaborating with third-party suppliers and internal teams• Upholding security standards and ICT policies Requirements: • Proven experience in 1st and 2nd line support within a multi-site organisation• Strong technical knowledge of Microsoft technologies (Windows 10/11, Active Directory, Exchange, SCCM, etc.)• Familiarity with ITIL service management principles and Service Desk More ❯

in delivering mission- and business-critical application services to our internal customers. Reporting to the Managed Services team , you will ensure exceptional technical support with a strong focus on customer satisfaction, service quality, and efficiency. This position is integral to our Production Support department , requiring a versatile skill set to support various applications within our clients Commerce Engineering … products portfolio. We seek candidates who are deeply passionate about technology, dedicated to delivering outstanding customer service, and thrive in dynamic, high-paced environments. About You: Customer interaction skills Excellent written and verbal communication skills Managing support work independently with occasional support from additional AMs. Strong technical skills and exceptional organizational skills A collaborative utility player mentality More ❯

Service Desk Analyst/1st line IT Support (Cloud) – Hybrid role based near Leeds- Mon – Fri great opportunities to learn more Cloud technologies! As Service Desk Analyst/1st line IT Support (Cloud) you should have some of the following skills: Previous experience within a Service Desk environment , where you’ve been responsible for logging and closing … tickets, with an understanding of KPI’s, SLA’s , strong communication skills, strong customer service skills and preferably some Microsoft Office 365 knowledge would be a huge advantage. Successful Service Desk Analyst/1st line IT Support (Cloud) will get the opportunity to receive training from highly experienced senior Cloud Engineers. As Service Desk Analyst/… Cloud) , you will need to have strong and logical troubleshooting/diagnostic’s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any Service Desk Analyst/1st line IT Support (Cloud) who has had any previous experience of adding value to a team and being the go-to person will have a More ❯

Business Analyst - Service Improvement (Local Government) Location: Thames Valley area (Elizabeth Line) Rate: £500 per day (Inside IR35) Contract: Until 31st March 2026 Hybrid: 2-3 days per week on-site Salt's Local Government team is supporting a council in the Thames Valley area with the appointment of a Business Analyst to join their Recovery and Improvement Programme … . This position sits within the council's Target Operating Model (TOM) delivery function and focuses on improving how front-door and customer-facing services operate. The objective is to make services simpler, faster, and more efficient - improving resident experience while achieving measurable savings and operational improvements. The Role You'll work with data, insight, and service leads … to identify and analyse opportunities for improvement across customer contact and access points. You'll lead workshops, document redesigned processes, and ensure projects are clearly defined, aligned to strategic objectives, and delivered effectively. Key Responsibilities: Identify and analyse opportunities for service improvement and efficiency across front-door and customer-facing services. Work with data and insight colleagues More ❯

Service Delivery Manager - Gloucester/Cheltenham Join a rapidly growing healthcare service provider managing over 200 contracts across 40 NHS Trusts. Role Summary: Based within Cheltenham, you will manage day-to-day service delivery, lead on-site coordinators, and ensure smooth supply chain operations to prevent service delays. You'll work closely with the Regional Service … including MS Office and data handling Highly organised with strong time management and prioritisation abilities Ability to work well under pressure and meet tight deadlines Self-motivated with excellent customer service focus UK driving license desirable Benefits: 26 days annual leave plus UK bank holidays Pension scheme with 5% employer contribution Discretionary bonus scheme Private healthcare (Aviva & MediCash More ❯

Here at Chubb Fire & Security we're looking to add a Field Service Engineer to join ourLarge Project Team based across Scotland. Ideally based out of Glasgow this is a key role for us, working on prestigious sites across the region within Security Systems. About Us, Our Culture & What We Can Offer You Chubb Fire & Security have been protecting … Central Benefits Platform offering a wide variety discounts Health & Wellbeing Resources Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence Goals and Objectives: To provide first line service and routine maintenance activities and support to all the company & third party products in use, throughout the region. Responsibilities: To repair, maintain and service systems in accordance with … Qualifications/Experience/Knowledge: Good basic education and ideally a relevant qualification in the electrical/Electronic industry. Alternatively able to demonstrate in depth knowledge through assessment. Field Service Experience. Good standard of IT skills. (Computer Literate). Good level of Customer Service experience. IPAF, ECS, CSCS, Safety Passport holder or similar would be beneficial. Full More ❯

IT Service Desk Engineer Annual Salary: £28,000 - £30,000 Location: York City Centre/Hybrid (2 days a week onsite, 3 days WFH) Job Type: 6 Month Fixed Term Contract (FTC) Join a global provider of services as an IT Service Desk Engineer. This role is based in the heart of York City Centre with a hybrid … the role: Deliver services that support business objectives and outcomes, providing technical support, training, and advice via phone, E-Mail, and direct collaboration with the wider IT team. Manage customer interactions efficiently and effectively, ensuring all interactions are logged on Service Now with concise notes and accurate ticket assignment. Provide a clear communication channel between customers and the … IT organisation, managing expectations and setting the standard of behaviour for customer engagement. Maintain a high level of customer service, understanding the impact of issues on customers and the business, and managing them appropriately. Maintain and share knowledge of supported products and services. Understand the company’s organisation and the customers of the Service Desk. Adhere More ❯

Technical Customer Support £24'600 We are delighted to be recruiting for a brilliant company based in Watford, they are on the lookout for a new Technical Customer Support. They are looking for someone who has previous customer service experience, as well as someone who has technical experience, or a very natural technical mindset. Do you … within a fast paced working environment? Do you have excellent written and verbal communication skills? Do you have strong organisational skills? If this sounds like you... APPLY TODAY!! Technical Customer Support Duties: Dealing with customer support requests Liaising with mobile network providers Assisting internal and external teams with their queries Delivering monthly quality and quantity targets Technical Customer More ❯

of working towards a more fast paced, simpler and efficient business. We make technology an accelerator for revenue growth. Why a dedicated Commercial Technology Business Partner? CCEP is a customer centric company, GB has a strong and ambitious commercial function which is aiming to deliver this. Our field sales organisation is customer focused, mobile and tech enabled. Our … customer hubs and sales operations aim for excellence in customer service and reduced admin operations, as we move to a data driven culture and bring new digital technologies. Our commercial and marketing teams are striving to deliver world class commercially focussed strategies for our brands and customers. You will be accountable for the successful delivery of technology … with customers Determining and sharing GB commercial needs with product owners and other BPT business partners to ensure they are included in the product roadmap Collaborating with solutions and service teams to provide guidance on priorities, understanding status, removing impediments Defining a new business process to make our ways of working more efficient and customer centric Influencing the More ❯

public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Responsibilities Customer Service Deliver responsive, efficient, and positive service to internal and external stakeholders. Set clear expectations with customers and ensure follow-through. Adapt communication style to suit varying … levels of technical understanding. Maintain consistently high levels of customer satisfaction. Payroll Expertise Resolve payroll queries from employees, HMRC, and third-party providers. Provide advice and guidance on payroll legislation. Oversee the running of Oracle Payroll and associated tasks. Ensure compliance with payroll processes, policies, and ISMS standards. Reporting & Documentation Deliver scheduled payroll reports and support service delivery … reporting. Document customer processes, workflows, and changes to ensure clarity and compliance. Plan team workloads, allocate tasks, and manage monthly checklists. Supervise data input, monitor SLA adherence, and ensure high service quality. Conduct regular 1:1 catch-ups, performance development reviews, and set clear objectives. Manage team performance, provide coaching, and support professional development. Monitor annual leave and More ❯

Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service. Responsibilities … Provide support that consistently meets or exceeds Customer expectations; Determine and recommend which products or services best fit the customers' needs; Identify, analyze, and repair product failures. Order and replace parts as needed; Support and maintain user account information including rights, security and systems groups; Receive and resolve issues from Tiers 1,2 and 3 if eyes & hands are … Networking skills; Knowledge of Active Directory, permissions; At least 5 years' experience in onsite support; Team Player and Analytical Thinking; Open and positive personality and Stability/Stress tolerance; Customer oriented (Service awareness); Good interpersonal and communication skills; Able to adapt in a fast evolving technology environment and ability to learn; Able to assume day to day responsibilities More ❯

agility of a specialist provider with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS We are seeking a detail-oriented and proactive Contracts & Payouts Administrator to join our Contracts Division. This non-managerial position plays a critical role in ensuring … the smooth management of service contracts, financial transactions, and customer settlements. The ideal candidate will be highly organised, capable of managing multiple priorities, and confident communicating with internal teams and external partners. This role offers the opportunity to contribute directly to operational efficiency, financial accuracy, and customer satisfaction across the business. Load new service contracts accurately … into the ERP system Generate initial customer invoices and handle related administration Manage amendments and resolve contractual queries Apply annual price increases per contractual terms Issue credit notes and re-invoices as needed Finalise contracts and maintain up-to-date records Payouts & Funding Coordination Use funding platforms to manage queries and support payout efficiency Upload documentation to funding portals More ❯

Essential Duties and Responsibilities Work as part of the Shift system on the IT Service Desk Receives and handles requests for service, following agreed procedures. 1st line support: troubleshooting of IT related problems Promptly allocates calls as appropriate. Logs incidents and service requests and maintains relevant records: Identifies and classifies incident types and service interruptions Records … Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution. Monitoring queues to ensure SLAs are maintained. Assigning the tickets which are out of scope to Service Desk/Other Teams Coordinating tickets that cross organizational boundaries to ensure customer satisfaction Skills required · Technical Service Desk background · Familiarity with ServiceNow · Multi-Lingual effective and … fluent communication in language(s) (Native/almost native) French, Spanish, Italian and Portuguese · Excellent Customer service skills. · Demonstrate ability to troubleshoot and research application issues. · Ability to explain technical information to End Users with effective verbal and written communication. · Be able to set priorities and handle multiple tasks. Ability to determine the priority of a problem and More ❯

for a proactive and highly organised Sales Administrator to join a leading technology and manufacturing business. This is an exciting opportunity for someone who enjoys working in a collaborative, customer-focused environment and wants to play a key role in supporting an efficient and high-performing sales operation. As a Sales Administrator, youll work closely with Business Development Managers … and customers to ensure a seamless sales process and excellent service delivery. Youll manage order processing, maintain accurate customer information, and coordinate with internal teams to support on-time delivery and customer satisfaction. Key Responsibilities: Provide exceptional customer service and sales support to both customers and the Business Development team. Prepare and issue quotes while … including operations, accounts, shipping, technical support and purchasing. Support distributors, resellers, OEMs and end users in the UK and overseas. Continuously identify ways to improve administrative processes and enhance customer experience. Undertake sales and technical training to build product knowledge and strengthen support capabilities. Share customer feedback and market insights to inform business development strategies. About You Youll More ❯

Field Service Engineer Devon/Cornwall Key Skills: EPOS, Tills, IP Networks, WIFI, Installation, Configuration, Maintenance, Testing, Fault Finding, Cable Testing The Company Our client is one of the country's leading technology providers, supplying EPOS (till) systems, mobile apps for ordering and web apps for engaging with consumers through loyalty programmes or reservations. The Job As a Field … Service Engineer, you will install, maintain, and troubleshoot IT network system connectivity and hardware issues at sites throughout Devon and Cornwall Duties include: Site Surveys Installation, testing and configuration of EPOS systems, including structured cable testing Planned maintenance Diagnosing faults and swapping out units Fault-finding on computer WIFI networks Reimaging PCs, data copies and system updates About You … As a Field Service Engineer, you should have a good mix of the following skills and experience. Field-based customer service engineering experience Knowledge of computer hardware (PCs, IP Networks and WIFI) Manage own diary and workload EPOS knowledge desirable/not essential as full product training given Full Driving Licence Hours Monday to Friday, 9 am More ❯