501 to 525 of 2,453 Customer Service Jobs in the UK excluding London

IT Service Desk Technician - Full time - office based £25k - £27k Evolve Energy are currently recruiting for an experienced IT service desk technician to join our busy support team. As an IT Service Desk Technician, you will provide 1st and 2nd line technical support to the wider business group and will be based at our head office in … Lytham with occasional travel to other sites. Main duties: Act as the first point of contact for technical issues and respond to incidents coming through Service Desk Provide solutions or escalation to appropriate team members Delivering support remotely or face to face desktop for PCs, Macs, handheld devices, printers, and networking, including configuration and repairs Carry out routine configuration … and installation of software and hardware Provide customer service excellence, ensuring all user contact is handled in a pleasant, helpful, and professional manner User onboarding/offboarding processes Logging and maintaining of assets and user equipment register Take a proactive approach to IT security and regulatory compliance Daily Infrastructure maintenance and monitoring tasks Documenting process and contributing to More ❯

IT Service Desk Technician - Full time - office based £25k - £27k Evolve Energy are currently recruiting for an experienced IT service desk technician to join our busy support team. As an IT Service Desk Technician, you will provide 1st and 2nd line technical support to the wider business group and will be based at our head office in … Lytham with occasional travel to other sites. Main duties: Act as the first point of contact for technical issues and respond to incidents coming through Service Desk Provide solutions or escalation to appropriate team members Delivering support remotely or face to face desktop for PCs, Macs, handheld devices, printers, and networking, including configuration and repairs Carry out routine configuration … and installation of software and hardware Provide customer service excellence, ensuring all user contact is handled in a pleasant, helpful, and professional manner User onboarding/offboarding processes Logging and maintaining of assets and user equipment register Take a proactive approach to IT security and regulatory compliance Daily Infrastructure maintenance and monitoring tasks Documenting process and contributing to More ❯

solutions, seeks an experienced Field Services Technician. You will be pivotal in aiding clients and other in-house teams, by leading the installation and maintenance of advanced solutions at customer sites. The mission is to connect the disconnected, bridge the connectivity gap, and unlock the full potential of organisations worldwide. Key Responsibilities: Service Delivery:Effective and timely delivery … of services through installation, configuration, and commissioning of all advanced solutions. Customer Experience: Meet and exceed customer expectations, which is measured through customer satisfaction and feedback data. Brand Representation:Alwaysmaintaina professional and positive image and provide excellent customer service whilst on-site. Safe Working: Undertake work according to policies and procedures, health and safety standards … Scheme Enhanced Maternity Leave Enhanced Paternity Leave 5 Paid Charity Days per year Free Gym Membership* Health and Dental Care options* Private Health Cover* Team away days Death in service at four times the salary Paid extended parental leave* Paid bereavement leave for those you love, not just direct family *part of the broader range of extended benefits to More ❯

solutions, seeks an experienced Field Services Technician. You will be pivotal in aiding clients and other in-house teams, by leading the installation and maintenance of advanced solutions at customer sites. The mission is to connect the disconnected, bridge the connectivity gap, and unlock the full potential of organisations worldwide. Key Responsibilities: Service Delivery:Effective and timely delivery … of services through installation, configuration, and commissioning of all advanced solutions. Customer Experience: Meet and exceed customer expectations, which is measured through customer satisfaction and feedback data. Brand Representation:Alwaysmaintaina professional and positive image and provide excellent customer service whilst on-site. Safe Working: Undertake work according to policies and procedures, health and safety standards … Scheme Enhanced Maternity Leave Enhanced Paternity Leave 5 Paid Charity Days per year Free Gym Membership Health and Dental Care options Private Health Cover Team away days Death in service at four times the salary Paid extended parental leave Paid bereavement leave for those you love, not just direct family part of the broader range of extended benefits to More ❯

opportunity for an experienced IT Support Manager to join a growing organisation and play a key role in managing the IT support function, leading internal projects, and ensuring exceptional service delivery across the business. You will oversee the day-to-day operations of the IT helpdesk, lead and mentor the IT support team, and work closely with both internal … operations and ensure efficient resolution of technical issues. Plan, coordinate, and deliver internal IT projects to a high standard with full documentation and governance. Drive high-quality, user-centric customer service, ensuring the IT function meets service level expectations. Maintain and develop internal IT procedures, policies, and technical standards. Manage relationships with third-party suppliers and service providers to ensure maximum value and service continuity. Support the deployment and maintenance of new IT systems, software, and services. Oversee IT asset, licence, and contract management. Ensure the integrity, security, and continuity of business systems and data through appropriate backup and recovery measures. Contribute to IT strategy and continuous improvement initiatives across the business. Key Skills & Experience More ❯

Are you a customer services professional who is dedicated to delivering incredible customer experiences? Looking to take on a fresh, new challenge with a forward-thinking business? If, so, we would love to hear from you. Overline is a telecommunications business offering a range of communications products designed to meet the needs of organisations requiring voice, Data, and … office-based position. It s a great opportunity to work in a fast-paced environment and develop a rewarding career with a company that supports its people. As a Customer Support Consultant, you will provide an efficient and effective service to customers focusing on first time resolutions, supporting internal and external customers. Responsibilities Deal courteously, respectfully, and effectively … with enquiries or requests from customers and clients. Trouble shooting and escalating customer queries (if required) to the correct departments or senior member of staff. Keeping customers informed of new products and services that could be beneficial to them. Processing customer/client information in accordance with processes and procedures Ensuring all calls, emails, tickets, chats & tasks are More ❯

Are you a customer services professional who is dedicated to delivering incredible customer experiences? Looking to take on a fresh, new challenge with a forward-thinking business? If, so, we would love to hear from you. Overline is a telecommunications business offering a range of communications products designed to meet the needs of organisations requiring voice, Data, and … office-based position. It’s a great opportunity to work in a fast-paced environment and develop a rewarding career with a company that supports its people. As a Customer Support Consultant, you will provide an efficient and effective service to customers focusing on first time resolutions, supporting internal and external customers. Responsibilities Deal courteously, respectfully, and effectively … with enquiries or requests from customers and clients. Trouble shooting and escalating customer queries (if required) to the correct departments or senior member of staff. Keeping customers informed of new products and services that could be beneficial to them. Processing customer/client information in accordance with processes and procedures Ensuring all calls, emails, tickets, chats & tasks are More ❯

3rd Line IT Service Desk Engineer Whiteley Full Time, Permanent Are you an experienced IT professional looking for your next challenge We’re on the lookout for a talented 3rd Line IT Engineer to join our growing vibrant and collaborative Service Desk team. You’ll be working alongside a close-knit group of four skilled Engineers who are … and we fully invest in your growth with tailored training, progression plans, and plenty of opportunities to advance your career. While you’ll be part of a fast-paced, customer-focused environment, we’re committed to giving you the tools and support you need to thrive. As part of the role, there is an on-call rotation once a … customers’ strategic goals, our in-house teams tailor our services to suit every client’s unique requirement and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of our 3rd Line More ❯

The Customer Success Executive will play a crucial role in supporting clients within the business services industry by fostering strong relationships and ensuring their needs are met. This permanent role requires excellent communication skills and a proactive approach to problem-solving. Full training will be provided. Client Details This is a really exciting opportunity to work with a rapidly … growing start up organisation in the technology sector. Due to continued growth, they are currently recruiting for a Customer Success Executive to join their team on a permanent basis. This is a fast paced, dynamic organisation and would suit someone who is eager to learn and develop, with excellent communication skills and a proactive mindset. Description Onboarding & Implementation: Support … new customers from setup to first success; helping HR teams automate their reference checks quickly and confidently. Customer Relationship Management: Act as the primary point of contact for day-to-day support and account growth, ensuring users maximise value. Product Expertise: Become a platform expert, providing proactive guidance, training sessions, and troubleshooting to help customers get the best results. More ❯

3rd Line IT Service Desk Engineer Whiteley Full Time, Permanent Are you an experienced IT professional looking for your next challenge Our client is on the lookout for a talented 3rd Line IT Engineer to join their growing vibrant and collaborative Service Desk team. You'll be working alongside a close-knit group of four skilled Engineers who … and they fully invest in your growth with tailored training, progression plans, and plenty of opportunities to advance your career. While you'll be part of a fast-paced, customer-focused environment, they're committed to giving you the tools and support you need to thrive. As part of the role, there is an on-call rotation once a … customers' strategic goals, their in-house teams tailor their services to suit every client's unique requirement and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, they ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of Our Client's More ❯

Join Jungle IT as a Client Services Administrator and play a key role in delivering exceptional customer service and operational support. You’ll manage client requests, coordinate device logistics, maintain accurate records, and ensure compliance with industry standards. Role This role is ideal for someone highly organised, detail-oriented, and passionate about providing outstanding client experiences in a … fast-paced IT environment. Reporting to the Head of IT Service Operations: Provide a comprehensive administration function to the business, including raising tickets, liaising with clients and internal teams and fulfilling order requests with suppliers Ensure work is carried out to all business SLA thresholds for enquiries, requests and problems Provide the best customer experience possible ensuring customer … all perceived risks, issues and possible areas for improvement Additional Duties/Responsibilities This role will also include the following: Responding to client requests and actioning within SLA’s (Service Level Agreements) Administrating client device portfolio to customers’ requirements. Organising logistics of client devices Assisting to ensure device builds are completed utilising the build room Ensuring accurate information is More ❯

Senior 3rd Line IT Engineer Location: London Bridge Company: Managed Service Provider (MSP) This role will be office-based for the first 3–6 months, with the option to move to a hybrid working arrangement thereafter. Our client is a well-established MSP based in London Bridge. They are a close-knit team of 30 IT professionals delivering end … to-end technology services and support to a diverse range of clients, with a strong focus on reliability, security, and customer care. The Opportunity We are seeking an experienced Senior 3rd Line Engineer to join our growing technical team. This pivotal role involves: Acting as the go-to escalation point for complex issues Managing core client infrastructure and cloud … environments Ensuring centralized security and monitoring platforms run smoothly You will work closely with our Service Desk and Project teams, maintaining high service standards, documenting solutions, and mentoring junior engineers through effective Standard Operating Procedures (SOPs). Senior 3rd Line IT Engineer - Key Responsibilities Act as the primary escalation point for complex 2nd/3rd line incidents and More ❯

Senior 3rd Line IT Engineer Location: London Bridge Company: Managed Service Provider (MSP) This role will be office-based for the first 3–6 months, with the option to move to a hybrid working arrangement thereafter. Our client is a well-established MSP based in London Bridge. They are a close-knit team of 30 IT professionals delivering end … to-end technology services and support to a diverse range of clients, with a strong focus on reliability, security, and customer care. The Opportunity We are seeking an experienced Senior 3rd Line Engineer to join our growing technical team. This pivotal role involves: Acting as the go-to escalation point for complex issues Managing core client infrastructure and cloud … environments Ensuring centralized security and monitoring platforms run smoothly You will work closely with our Service Desk and Project teams, maintaining high service standards, documenting solutions, and mentoring junior engineers through effective Standard Operating Procedures (SOPs). Senior 3rd Line IT Engineer - Key Responsibilities Act as the primary escalation point for complex 2nd/3rd line incidents and More ❯

Senior 3rd Line IT Engineer Location: London Bridge Company: Managed Service Provider (MSP) This role will be office-based for the first 3–6 months, with the option to move to a hybrid working arrangement thereafter. Our client is a well-established MSP based in London Bridge. They are a close-knit team of 30 IT professionals delivering end … to-end technology services and support to a diverse range of clients, with a strong focus on reliability, security, and customer care. The Opportunity We are seeking an experienced Senior 3rd Line Engineer to join our growing technical team. This pivotal role involves: Acting as the go-to escalation point for complex issues Managing core client infrastructure and cloud … environments Ensuring centralized security and monitoring platforms run smoothly You will work closely with our Service Desk and Project teams, maintaining high service standards, documenting solutions, and mentoring junior engineers through effective Standard Operating Procedures (SOPs). Senior 3rd Line IT Engineer - Key Responsibilities Act as the primary escalation point for complex 2nd/3rd line incidents and More ❯

center site(s) and ensures the site(s) function(s) at the optimum performance and reliability; actively managing along the lines of the four pillars of our Operations Strategy: Service Excellence, Infrastructure Excellence, Sustainability and Governance, risk and compliance. The Manager Data Center (MDC) is accountable for all local maintenance, repairs, upgrades and expansion activities and customer services … activities within the sites. The Manager Data Center (MDC) monitors all customer services and maintenance activities and provides/coaches the team with instructions. What youll do Health & Safety Oversight: Ensure adherence to the Quality Management, Environmental and Health & Safety Responsibilities Matrix Accountable for all activities on the sites in terms of Health & Safety and governance compliance, including site … other relevant functions. Accountable for the accurate and effective performance of monitoring and management systems Accountable for ensuring the timely, efficient, and high-quality execution of all maintenance and customer service tasks, as per Service Planning process guidelines. These activities encompass a range of tasks such as corrective and preventive maintenance, cross/disconnects, Remote Hands services More ❯

IT Service Analyst Macclesfield£28,000 - £36,000 DOE + Hybrid Working + Pension + Free Parking + Life Assurance Excellent opportunity for an IT professional with strong technical experience across Microsoft technologies to join a global manufacturing business offering diverse project exposure, professional development, and a supportive working environment.This company is an international leader in specialist manufacturing and … their technology and people.In this role, you will deliver technical support and troubleshooting within a predominantly Windows-based environment. You will manage and monitor IT infrastructure, resolve incidents and service requests in line with ITIL processes, and take part in global projects focused on system upgrades and service improvements. You'll work with a global IT team, supporting … thousands of users and ensuring a world-class service across multiple sites.The ideal candidate will have strong technical knowledge of Microsoft technologies, networking fundamentals, and backup solutions, alongside a passion for continuous improvement and excellent communication skills. The Role: Provide IT support and troubleshooting across multiple sites and users Resolve incidents and service requests in line with ITIL More ❯

JOB TITLE: Shift Leader Service Desk Support Engineer LOCATION: Swindon SALARY: £32,500 to £35,000 per annum. WAY OF WORKING: Hybrid THE BUSINESS: Our client is a leading UK managed IT services provider delivering secure, high-performance infrastructure, cloud, and support solutions for highly regulated sectors. This position operates on a 24/7 rotating shift schedule, covering … Success in the role requires flexibility, commitment, and a positive, can-do attitude toward changing hours. THE SHIFT LEADER SUPPORT ENGINEER OPPORTUNITY: We’re looking for a hands-on Service Desk Shift Leader to manage a 24/7 support team, ensuring fast, effective resolution of IT issues. You’ll lead by example, providing technical guidance, maintaining high service standards, and keeping systems running smoothly in a dynamic environment. RESPONSIBILITIES Lead and support a team of service desk technicians, ensuring incidents are logged, prioritised, and resolved within SLAs. Act as the escalation point for complex or high-priority issues, providing hands-on technical guidance and mentoring. Maintain high service standards through effective communication, documentation, and adherence More ❯

Senior Business Analyst Who are Diligenta? Diligenta's vision is to be acknowledged as Best-in-class Platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive … policies, such as Carer’s Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service') & Group Income Protection What you’ll be doing: Execute business analysis with business, IT and strategic partners on large/complex projects to identify, understand, challenge and agree requirements. More ❯

Senior Business Analyst Who are Diligenta? Diligenta's vision is to be acknowledged as Best-in-class Platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive … policies, such as Carer’s Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service') & Group Income Protection What you’ll be doing: Execute business analysis with business, IT and strategic partners on large/complex projects to identify, understand, challenge and agree requirements. More ❯

Customer Support Coordinator Annual Salary: £27,000 Location: Chessington Job Type: Full-time, office-based We are looking for a proactive Customer Support Coordinator to act as the first point of contact for our customers. This role is crucial in managing customer issues and requests with efficiency and a high level of service. Day-to-day of … the role: Handle inbound calls and emails from customers promptly and professionally. Log service requests accurately and follow up on their progress. Perform basic remote diagnostics to identify issues. Schedule engineer visits efficiently, ensuring timely support. Keep customers updated on the progress of their requests, maintaining clear and open communication. Required Skills & Qualifications: Experience in service desk, helpdesk … or scheduling roles, ideally within a technical or engineering environment. Strong communication and customer service skills. Familiarity with job management or scheduling software. Ability to work effectively in a fast-paced environment. A proactive approach to problem-solving and customer satisfaction. Benefits: Competitive salary and job stability. Opportunity to work in a dynamic and supportive team environment. More ❯

Customer Support Coordinator Annual Salary: £27,000 Location: Chessington Job Type: Full-time, office-based We are looking for a proactive Customer Support Coordinator to act as the first point of contact for our customers. This role is crucial in managing customer issues and requests with efficiency and a high level of service. Day-to-day of … the role: Handle inbound calls and emails from customers promptly and professionally. Log service requests accurately and follow up on their progress. Perform basic remote diagnostics to identify issues. Schedule engineer visits efficiently, ensuring timely support. Keep customers updated on the progress of their requests, maintaining clear and open communication. Required Skills & Qualifications: Experience in service desk, helpdesk … or scheduling roles, ideally within a technical or engineering environment. Strong communication and customer service skills. Familiarity with job management or scheduling software. Ability to work effectively in a fast-paced environment. A proactive approach to problem-solving and customer satisfaction. Benefits: Competitive salary and job stability. Opportunity to work in a dynamic and supportive team environment. More ❯

Customer Support Coordinator Annual Salary: £27,000 Location: Chessington Job Type: Full-time, office-based We are looking for a proactive Customer Support Coordinator to act as the first point of contact for our customers. This role is crucial in managing customer issues and requests with efficiency and a high level of service. Day-to-day of … the role: Handle inbound calls and emails from customers promptly and professionally. Log service requests accurately and follow up on their progress. Perform basic remote diagnostics to identify issues. Schedule engineer visits efficiently, ensuring timely support. Keep customers updated on the progress of their requests, maintaining clear and open communication. Required Skills & Qualifications: Experience in service desk, helpdesk … or scheduling roles, ideally within a technical or engineering environment. Strong communication and customer service skills. Familiarity with job management or scheduling software. Ability to work effectively in a fast-paced environment. A proactive approach to problem-solving and customer satisfaction. Benefits: Competitive salary and job stability. Opportunity to work in a dynamic and supportive team environment. More ❯

Customer Support Coordinator Annual Salary: £27,000 Location: Chessington Job Type: Full-time, office-based We are looking for a proactive Customer Support Coordinator to act as the first point of contact for our customers. This role is crucial in managing customer issues and requests with efficiency and a high level of service. Day-to-day of … the role: Handle inbound calls and emails from customers promptly and professionally. Log service requests accurately and follow up on their progress. Perform basic remote diagnostics to identify issues. Schedule engineer visits efficiently, ensuring timely support. Keep customers updated on the progress of their requests, maintaining clear and open communication. Required Skills & Qualifications: Experience in service desk, helpdesk … or scheduling roles, ideally within a technical or engineering environment. Strong communication and customer service skills. Familiarity with job management or scheduling software. Ability to work effectively in a fast-paced environment. A proactive approach to problem-solving and customer satisfaction. Benefits: Competitive salary and job stability. Opportunity to work in a dynamic and supportive team environment. More ❯

the infrastructure landscape. This role will need to provide project support, proven expertise and skills with the essential systems detailed below and ideally also the desirable areas, too. A service-oriented mindset is a must and have a good level of attention to detail. They will need to be able to work closely with the other team members within … App Packaging M365 (Office Apps) PowerShell/Scripting Main Responsibilities: Accepting, prioritising and resolving Project defined tasks within agreed timeframes Provide support and administration of the IT Infrastructure Identify Service Improvement opportunities Producing, updating and maintaining technology service documentation Personal Attributes: Service orientated approach with excellent oral and written communication and interpersonal skills. Able to explain complex … to use own initiative. Excellent analytical and problem-solving skills. Able to prioritise and execute tasks in a high-pressure environment. Be able to work to tight deadlines. Good customer service orientation. Experience working in a team-oriented, collaborative environment as well as autonomously. Demonstrate good attention to detail. More ❯

the infrastructure landscape. This role will need to provide project support, proven expertise and skills with the essential systems detailed below and ideally also the desirable areas, too. A service-oriented mindset is a must and have a good level of attention to detail. They will need to be able to work closely with the other team members within … App Packaging M365 (Office Apps) PowerShell/Scripting Main Responsibilities: Accepting, prioritising and resolving Project defined tasks within agreed timeframes Provide support and administration of the IT Infrastructure Identify Service Improvement opportunities Producing, updating and maintaining technology service documentation Personal Attributes: Service orientated approach with excellent oral and written communication and interpersonal skills. Able to explain complex … to use own initiative. Excellent analytical and problem-solving skills. Able to prioritise and execute tasks in a high-pressure environment. Be able to work to tight deadlines. Good customer service orientation. Experience working in a team-oriented, collaborative environment as well as autonomously. Demonstrate good attention to detail. More ❯