526 to 550 of 2,453 Customer Service Jobs in the UK excluding London

the infrastructure landscape. This role will need to provide project support, proven expertise and skills with the essential systems detailed below and ideally also the desirable areas, too. A service-oriented mindset is a must and have a good level of attention to detail. They will need to be able to work closely with the other team members within … App Packaging M365 (Office Apps) PowerShell/Scripting Main Responsibilities: Accepting, prioritising and resolving Project defined tasks within agreed timeframes Provide support and administration of the IT Infrastructure Identify Service Improvement opportunities Producing, updating and maintaining technology service documentation Personal Attributes: Service orientated approach with excellent oral and written communication and interpersonal skills. Able to explain complex … to use own initiative. Excellent analytical and problem-solving skills. Able to prioritise and execute tasks in a high-pressure environment. Be able to work to tight deadlines. Good customer service orientation. Experience working in a team-oriented, collaborative environment as well as autonomously. Demonstrate good attention to detail. More ❯

IT Senior Service Desk AnalystLocation: Colchester (Office-based) £25,500 REED Technology are looking for a proactive and technically skilled Senior Service Desk Analyst to join a fast-paced IT team supporting a nationwide network. This role is ideal for someone who thrives in a customer-focused environment, enjoys mentoring others, and is passionate about resolving technical … Line Analysts, and contributing to the continuous improvement of IT services. This is a hands-on role with leadership responsibilities, offering the opportunity to make a real impact on service delivery. Key Responsibilities Deliver 2nd Line IT and Telecoms support across the organisation, ensuring SLA compliance. Mentor and coach 1st Line Service Desk team members, supporting their development … and maintaining training records. Lead by example in call handling, ticket resolution, and service desk operations. Analyse trends in recurring issues and implement long-term solutions. Provide 1st Line support coverage during staff shortages or peak demand. Manage escalated tickets from internal teams and external vendors. Assist with reporting, project delivery, and administrative tasks. Support and improve the ITSM More ❯

ROLE : Photocopier Field Service Engineer (Managed Print/Photocopiers) LOCATION: Greater Manchester/Liverpool - North West The Role Working for a high-end premium IT, communication and managed document solutions provider your aim will be to provide customers with a professional and efficient technical support service, ensuring full customer satisfaction. Leads, guides and supports a team of … Technicians to deliver a very high level of technical effectiveness, product knowledge and customer care Key responsibilities and tasks: · Provide technical assistance within timescales specified by SLAs * Effectively investigate and rectify faults * Perform routine maintenance and modifications/updates as required · Provide support during installations · Understand and be fully conversant with SLAs relating to assigned accounts * Understand solutions in …/print arena · Ability to think through problems in a logical manner to enable speedy and accurate resolution of issues · Excellent communication and interpersonal skills to ensure first class customer service Application To apply for this position please follow the link on this page or send your CV or if you would like more information on this vacancy More ❯

Belfast is seeking an experienced and proactive NOC Shift Lead to support its 24/7 operations team. This role is critical to ensuring the delivery of high-quality service across multiple clients, including those supporting national infrastructure. The ideal candidate will bring strong technical expertise, leadership capability, and a commitment to customer excellence within a shift-based … environment. As a NOC Shift Lead, you will oversee the performance and coordination of the shift team, ensuring incidents are resolved efficiently and service levels are consistently met. You will act as a key escalation point, drive process improvements, and maintain strong relationships with internal and external stakeholders. What you’ll be doing: Operations Team Duties Serve as the … first point of contact for customer-reported faults via phone or email. Provide remote support, including configuration and link checks for field engineers. Monitor network performance using SolarWinds and respond to alerts proactively. Ensure incidents are resolved within SLA targets and documented with meaningful updates. Maintain clear communication with customers throughout the fault resolution process. Escalate issues appropriately to More ❯

Belfast is seeking an experienced and proactive NOC Shift Lead to support its 24/7 operations team. This role is critical to ensuring the delivery of high-quality service across multiple clients, including those supporting national infrastructure. The ideal candidate will bring strong technical expertise, leadership capability, and a commitment to customer excellence within a shift-based … environment. As a NOC Shift Lead, you will oversee the performance and coordination of the shift team, ensuring incidents are resolved efficiently and service levels are consistently met. You will act as a key escalation point, drive process improvements, and maintain strong relationships with internal and external stakeholders. What you’ll be doing: Operations Team Duties Serve as the … first point of contact for customer-reported faults via phone or email. Provide remote support, including configuration and link checks for field engineers. Monitor network performance using SolarWinds and respond to alerts proactively. Ensure incidents are resolved within SLA targets and documented with meaningful updates. Maintain clear communication with customers throughout the fault resolution process. Escalate issues appropriately to More ❯

Belfast is seeking an experienced and proactive NOC Shift Lead to support its 24/7 operations team. This role is critical to ensuring the delivery of high-quality service across multiple clients, including those supporting national infrastructure. The ideal candidate will bring strong technical expertise, leadership capability, and a commitment to customer excellence within a shift-based … environment. As a NOC Shift Lead, you will oversee the performance and coordination of the shift team, ensuring incidents are resolved efficiently and service levels are consistently met. You will act as a key escalation point, drive process improvements, and maintain strong relationships with internal and external stakeholders. What you’ll be doing: Operations Team Duties Serve as the … first point of contact for customer-reported faults via phone or email. Provide remote support, including configuration and link checks for field engineers. Monitor network performance using SolarWinds and respond to alerts proactively. Ensure incidents are resolved within SLA targets and documented with meaningful updates. Maintain clear communication with customers throughout the fault resolution process. Escalate issues appropriately to More ❯

Location : Ipswich, Suffolk Employment Type : Full-time, On-site Salary : £24,000 - £28,000 (DOE) Company Type : Managed Service Provider (MSP) About the Role We're looking for a motivated and customer-focused 1st Line IT Support Technician to join our clients busy service desk team in Ipswich. As part of a growing Managed Service Provider … MSP), you'll be the first point of contact for our clients - helping resolve technical issues quickly and professionally, while delivering outstanding customer service. This is a hands-on, on-site role, ideal for someone with a passion for technology and a desire to develop their IT career within a fast-paced, service-oriented environment. Key Responsibilities Provide … 1st line technical support via phone, email, and remote tools Log, prioritise, and manage incidents and service requests through the helpdesk system Diagnose and resolve hardware, software, and networking issues Escalate complex issues to 2nd line or specialist teams when required Assist with user account management, password resets, and system access Maintain accurate documentation of tickets, resolutions, and procedures More ❯

Location : Ipswich, Suffolk Employment Type : Full-time, On-site Salary : £24,000 - £28,000 (DOE) Company Type : Managed Service Provider (MSP) About the Role We're looking for a motivated and customer-focused 1st Line IT Support Technician to join our clients busy service desk team in Ipswich. As part of a growing Managed Service Provider … MSP), you'll be the first point of contact for our clients - helping resolve technical issues quickly and professionally, while delivering outstanding customer service. This is a hands-on, on-site role, ideal for someone with a passion for technology and a desire to develop their IT career within a fast-paced, service-oriented environment. Key Responsibilities Provide … 1st line technical support via phone, email, and remote tools Log, prioritise, and manage incidents and service requests through the helpdesk system Diagnose and resolve hardware, software, and networking issues Escalate complex issues to 2nd line or specialist teams when required Assist with user account management, password resets, and system access Maintain accurate documentation of tickets, resolutions, and procedures More ❯

Teams and OneDrive. The candidate will also have the opportunity to gain experience on specialised industry applications.There may be a requirement to work outside of business hours to accommodate customer requests or project deliverables, therefore we require engineers who are willing to be flexible in this respect (remuneration is given for all out of hours work).Your part to … site supporting customers accessing IT services. Helping solve technical issues with their computers (hardware and software) Liaising directly with end users to resolve any problems, as directed by the Service Desk Manager or on site key contact. Logging and triage of technical support requests over the telephone, face to face or by email within the ITSM tool. Using remote … control tools and technologies to assist end users’ as required Documenting systems and procedures as implemented for and on behalf of the customer creating a comprehensive knowledge base. All about youThe position is very much customer facing and customer service skills and good communication skills are essential together with Helpdesk experience, ideally with some of that More ❯

growth, developing long-term client relationships, and promoting a wide range of transport and fleet solutions. You ll be joining a business with a long-standing reputation for quality, service, and customer commitment offering excellent career prospects for a driven and results-oriented professional. The Opportunity As Business Development Manager, you ll take ownership of your territory, developing … sales Contract hire and rental Trailer and aftermarket solutions You ll use your industry knowledge and interpersonal skills to identify opportunities, build partnerships, and deliver solutions that meet each customer s operational needs. Key Responsibilities Develop and execute sales strategies to grow revenue and market share Identify, approach, and convert new business prospects Manage and strengthen relationships with existing … customers Collaborate with internal teams to ensure seamless customer service Monitor sales performance, pipeline activity, and market trends Maintain accurate records and forecasts through CRM systems About You To succeed in this role, you ll need: Proven B2B sales experience , ideally within commercial vehicles, transport, or fleet services Strong communication, negotiation, and presentation skills A consultative approach to More ❯

Proactive Personnel are recruiting on behalf of our long-standing client in Telford, who are looking for a Customer Support Engineer to join their team. Whats in it for you? Company events Company pension Gym membership On-site parking Private medical insurance Referral programme Salary: £24,500 - £26,000 per year Key duties and responsibilities will include: Handling and … prioritising tickets related to customer faults and achieving resolutions within agreed SLAs Log, categorise & prioritise customer tickets in line with the relevant ticket banding and type Conduct diagnosis of faults and attempt documented fixes appropriate to the fault where escalated to second line support or 3rd party providers End-to-end problem isolation and troubleshooting of service … with customers, internal or external, to resolve issues and ensure they have a positive experience dealing with us Complete assigned daily tasks to ensure optimal network performance and end service for customers Conduct remote installations and be on hand to help train customers where needed Provide any technical support to field sales where complex help is required Provide cover More ❯

be proud of, while enjoying the ride. What you'll do As a Complaints Manager, you will oversee processes and systems to ensure the efficient and effective resolution of customer complaints, addressing concerns promptly and maintaining compliance with regulatory standards. You will also champion the delivery of a first-class customer experience by guiding internal teams to ensure … operations support an exceptional customer journey. This role focuses on complaints operations, ensuring compliance, and driving improvements to reduce complaints. You will collaborate across all levels of the organisation, providing expert handling, guidance, and oversight to ensure the fair treatment of customers, including: Complaints Operations & Policy Build and execute a clear complaints strategy aligned with growth goals. Support complaints … actionable improvements and reduce complaints. Perform risk-based Quality Assurance and oversee training to maintain complaint-handling competence. Ensure FCA reporting requirements are met with accurate and timely submissions. Customer Experience Advocate for customer-centric improvements to enhance outcomes. Provide insights into customer needs, mapping journeys to identify key improvement areas. Support initiatives to boost satisfaction metrics More ❯

writing test cases, executing test scripts, and reporting defects. Experience with test automation frameworks such as Selenium, EasyRepro, UFT, or similar. Strong understanding of CRM business processes : Sales, Marketing, Customer Service, Field Service, or relevant modules. Solid knowledge of SQL, Power Automate, and API testing is a plus. Ability to lead, mentor, and motivate a QA team More ❯

writing test cases, executing test scripts, and reporting defects. Experience with test automation frameworks such as Selenium, EasyRepro, UFT, or similar. Strong understanding of CRM business processes : Sales, Marketing, Customer Service, Field Service, or relevant modules. Solid knowledge of SQL, Power Automate, and API testing is a plus. Ability to lead, mentor, and motivate a QA team More ❯

writing test cases, executing test scripts, and reporting defects. Experience with test automation frameworks such as Selenium, EasyRepro, UFT, or similar. Strong understanding of CRM business processes : Sales, Marketing, Customer Service, Field Service, or relevant modules. Solid knowledge of SQL, Power Automate, and API testing is a plus. Ability to lead, mentor, and motivate a QA team More ❯

development. Stay current with the latest Microsoft technologies and updates within the Power Platform and D365 ecosystem. Qualifications Proven experience as a Solutions Architect in Dynamics 365 CE (Sales, Customer Service, Field Service, etc.). Strong understanding of Power Platform (Power Apps, Power Automate, Power BI). Experience with Azure services, integration patterns, and data migration strategies. More ❯

to submit your CV for this role. Candidates with the experience or relevant job titles: Assistive Technology, Tutor, Teacher, Teaching, Student Support, Learning Assistant, Teaching Assistant, IT, Higher Education, Customer Service Assistant, Customer Support, Study Coach, Teaching Coach, 1-1 Tutor, 1-1 Support, Administrator, Special Education, Social Care, Social Care Assistant, Social Care Support Worker, SEN More ❯

to submit your CV for this role. Candidates with the experience or relevant job titles: Assistive Technology, Tutor, Teacher, Teaching, Student Support, Learning Assistant, Teaching Assistant, IT, Higher Education, Customer Service Assistant, Customer Support, Study Coach, Teaching Coach, 1-1 Tutor, 1-1 Support, Administrator, Special Education, Social Care, Social Care Assistant, Social Care Support Worker, SEN More ❯

to submit your CV for this role. Candidates with the experience or relevant job titles: Assistive Technology, Tutor, Teacher, Teaching, Student Support, Learning Assistant, Teaching Assistant, IT, Higher Education, Customer Service Assistant, Customer Support, Study Coach, Teaching Coach, 1-1 Tutor, 1-1 Support, Administrator, Special Education, Social Care, Social Care Assistant, Social Care Support Worker, SEN More ❯

to submit your CV for this role. Candidates with the experience or relevant job titles: Assistive Technology, Tutor, Teacher, Teaching, Student Support, Learning Assistant, Teaching Assistant, IT, Higher Education, Customer Service Assistant, Customer Support, Study Coach, Teaching Coach, 1-1 Tutor, 1-1 Support, Administrator, Special Education, Social Care, Social Care Assistant, Social Care Support Worker, SEN More ❯

Hands-on experience with M365 Power Platform tools (Power Apps, Power Automate, Power BI). Working knowledge of Microsoft Dynamics 365 (e.g., Specifically F&O, but experience with Sales, Customer Service, Field Service would be beneficial). Familiarity with Dataverse and data modelling principles. Basic understanding of integration tolling (eQube-Mi) and techniques plus APIs including the More ❯

Hands-on experience with M365 Power Platform tools (Power Apps, Power Automate, Power BI). Working knowledge of Microsoft Dynamics 365 (e.g., Specifically F&O, but experience with Sales, Customer Service, Field Service would be beneficial). Familiarity with Dataverse and data modelling principles. Basic understanding of integration tolling (eQube-Mi) and techniques plus APIs including the More ❯

Role: ICT Service Desk Operative Location: Leamington Spa Rate: £16.13 p/h inside ir35 Duration: 3 Months initial contract Hays Technology is looking for a service desk analyst to join an exciting client's team. What you will be doing: To provide instruction and advice to systems users via the telephone and remote support software To ensure … that all incidents raise via the ICT service desk system are accurately and clearly recorded. To triage, categorise and prioritise all incidents presented via the employee self-service portal To ensure that all changes to systems user accounts, or user access rights, are accurately managed and recorded in the service desk ticket management solution. Ensure that all … SLA or Support Agreement and that concerns are escalated as necessary What we are looking for: A graduate looking to start their IT career or someone who has previous service desk experience Good communication Skills Customer service experience Team working experience What you need to do now If you're interested in this role, click 'apply now More ❯

Application Support Analyst – Join a Leading Software Solutions Provider Are you a problem-solver with a passion for technology and exceptional customer service? We’re looking for a Product/Application Support Analyst to join our growing team, supporting innovative applications used across the insurance and financial services sectors. As the first point of contact for our clients … you’ll play a vital role in managing support tickets, diagnosing and resolving issues, and ensuring customers receive a seamless service experience. This is a hands-on position where you’ll combine technical expertise with strong communication and relationship skills to deliver outstanding results. What you’ll be doing: Managing incidents from start to finish, ensuring SLAs are met … environments Performing system configuration, deployments, and health checks Delivering client training and demos (both remotely and in person) Escalating and tracking issues through to resolution, keeping stakeholders informed Producing service desk performance reports and assisting with Power BI issue analysis What we’re looking for: Strong customer focus and communication skills Experience with Service Desk tools (e.g. More ❯

Application Support Analyst – Join a Leading Software Solutions Provider Are you a problem-solver with a passion for technology and exceptional customer service? We’re looking for a Product/Application Support Analyst to join our growing team, supporting innovative applications used across the insurance and financial services sectors. As the first point of contact for our clients … you’ll play a vital role in managing support tickets, diagnosing and resolving issues, and ensuring customers receive a seamless service experience. This is a hands-on position where you’ll combine technical expertise with strong communication and relationship skills to deliver outstanding results. What you’ll be doing: Managing incidents from start to finish, ensuring SLAs are met … environments Performing system configuration, deployments, and health checks Delivering client training and demos (both remotely and in person) Escalating and tracking issues through to resolution, keeping stakeholders informed Producing service desk performance reports and assisting with Power BI issue analysis What we’re looking for: Strong customer focus and communication skills Experience with Service Desk tools (e.g. More ❯