526 to 550 of 1,104 Customer Service Jobs in the UK excluding London

support to customers via phone, email and remote access in a fast-paced MSP environment. Responsibilities Log all incidents and requests within the managed service system. Keep track of ongoing work and pick up incoming work. Manage, prioritise and plan your own work queue, dealing with calls within SLAs. … limited to RMM, antivirus and backup. Perform maintenance and upgrades of software and hardware in response to RMM alerts, support tickets and customer needs. Proactively drive your own workload, work under your own initiative and identify and drive through opportunities for improvement and change. Create and maintain knowledge base ...

strengthening our central functions to ensure we deliver consistent, scalable, and best-in-class support across the Group. We are seeking a proactive and customer-focused Technology Operations Engineer to deliver 1st and 2nd Line support, device deployment, and deskside services across the business. Working within a Microsoft … Windows environment, you will be responsible for troubleshooting technical issues, supporting colleagues with day-to-day IT requirements, and contributing to technology rollouts and service improvements. Key Responsibilities Act as the first point of contact for IT support queries via phone, email, walk-up support and ticketing systems. Provide ...

Opportunity We are currently recruiting for experienced Field Service Engineers to provide hands-on hardware support across North and North West London. This is a mobile, customer-facing role working on behalf of a major technology services provider, supporting Lenovo products across customer sites. You will … responsible for visiting customer locations to complete hardware repairs on Lenovo laptops, desktops and other IT equipment. The role is largely independent, so we're looking for engineers who are comfortable managing their own workload, travelling between sites and providing a professional customer experience. Lenovo's support team ...

Opportunity We are currently recruiting for experienced Field Service Engineers to provide hands-on hardware support across North and North West London. This is a mobile, customer-facing role working on behalf of a major technology services provider, supporting Lenovo products across customer sites. You will … responsible for visiting customer locations to complete hardware repairs on Lenovo laptops, desktops and other IT equipment. The role is largely independent, so we're looking for engineers who are comfortable managing their own workload, travelling between sites and providing a professional customer experience. Lenovo's support team ...

ownership of complex technical issues. The role will also support the delivery of IT projects and work closely with colleagues to provide an excellent service to users. Key Skills & Experience 3+ years' experience in an ICT support or infrastructure environment. Strong 3rd line troubleshooting and problem-solving skills. Good … Android devices and Microsoft environments. Good understanding of networking, including DNS, DHCP, VPNs, routers, switches and wireless. Experience with device management, deployment and IT service management systems. Knowledge of PowerShell, security and system monitoring. Experience contributing to IT projects, including technical implementation, planning and reporting. Strong customer service ...

issues and user concerns Lead the configuration and rollout of the new ITSM platform Design ticket queues, categories, workflows, escalation processes and automation Develop service reporting, dashboards, KPIs, knowledge articles and procedures Drive adoption of the new platform and continuously improve service delivery Coach and develop team members … promoting excellent customer service standards You will have: Strong IT Helpdesk or IT Support experience. A background in Finance, Banking or Insurance Previous experience leading, supervising or mentoring IT support colleagues. Good knowledge of Microsoft 365, Entra ID and Windows desktop environments Experience with IT ticketing or ITSM ...

days on-site Job Description: To act as a point of escalation of any technical issues which cannot be resolved by the 1st Line Service Desk Team and provide in-depth diagnosis and technical resolution of application and administrative IT problems through desk side resolution of technical issues. … Responsibilities: Undertake work and activities which support the achievement of the IT Team objectives and in accordance to the customer’s process and procedures. Positively promote the IT Team in order to develop the team profile and that of the wider IT function. Participate in internal meetings, as required ...

providing timeous updates on tickets • Liaise/Oversee the billing concierge to assist in ensuring accurate generation of bills as per contracts • Resolving customer queries– always with a focus on quality and care • Supporting customers during their first billing cycles and helping them build confidence with the platform • Proactively … identifying issues, suggesting improvements, and collaborating with internal teams to enhance the customer experience • Monitor customer contractual obligations • Monitor Supplier invoices with the NCS Purchase Ledger team • Adopt the position of superuser for all NCS’s internal software platforms • Maintain and control all rates, pricing and troubleshooting ...

Contract - IT Technician Competitive Day rate Location: on site Hybrid working Start: ASAP Based in Didcot The Opportunity We are looking for a friendly, customer-focused IT Service Desk Analyst to provide short-term cover for a busy internal IT team. This is a hands-on, varied service … escalate more complex problems where necessary. Key Responsibilities Acting as the first point of contact for internal IT support queries. Logging, managing and resolving service desk tickets, ensuring issues are dealt with promptly. Providing 1st line and some 2nd line technical support. Supporting Microsoft Office 365 administration and troubleshooting. ...

Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role You'll be the main point of contact for clients, engineers … users, ensuring maintenance and service requests are handled promptly and within SLA. Your role includes managing calls, scheduling engineers, and keeping all parties informed to ensure smooth service delivery. Our core hours are Monday to Friday, 8am5pm or 9am-6pm. The Support Centre operates 7 days a week. ...

Time (36.25 hours per week), Permanent Shape and lead a high-performing IT support function Rochdale Boroughwide Housing is looking for an experienced and customer-focused IT Support Manager to lead the day-to-day delivery of our IT Service Desk. This is an excellent opportunity … hands-on IT professional who combines strong technical knowledge with a passion for service excellence, continuous improvement, and team development. This is a full-time, permanent position based in Rochdale, therefore it is essential you are currently located within a reasonable commutable distance of Rochdale. We offer a flexible ...

excellent opportunity for an experienced Fire & Security Service Engineer to join a well-established company. Job Type: Full-Time, Permanent. Salary: Competitive Salary Depending on Experience. Location: Berkshire with travel throughout the South of England Company Benefits: Company vehicle, company phone/tablet, uniform, pension, ongoing manufacturer training, overtime … call allowance. About The Company: They are a long-established electrical, data and security contractor delivering high-quality installation, service and maintenance solutions across commercial, industrial and residential environments. They are looking for an experienced Fire & Security Service Engineer to join their growing team. This is an excellent ...

ensure continual improvement. Applications and Technology Support Analyst Person Requirements: A Level standard or Equivalent ICT Related Degree is desirable Strong commitment to customer service excellence. Demonstrates drive and resilience Proactive approach to work. Self-starting and self-motivated. Performance Focused. Focus on getting things done. Team player … ensure solutions benefit the company as a whole. Communication and documentation skills Demonstrable experience of implementing or using systems to improve performance, usability or customer experience. Proven experience of business improvement processes, A clear understanding of the role of ICT in service delivery. Good understanding of best practice ...

digital solutions, you will manage support requests from initial contact through to resolution or effective escalation. You will combine practical troubleshooting with excellent customer service, supporting access, permissions, data, workflows, configuration and application usage. Embedded within the Digital Development Team, you will work with product owners, developers, data … operating systems, networks, infrastructure, identity services, software engineering, database development or infrastructure design. Your Impact in this position You will provide a friendly, responsive service that improves user adoption, reduces repeat incidents and helps colleagues work safely and effectively. By giving clear guidance, delivering training, maintaining accurate records ...

days working from home Benefits: Free onsite parking, hybrid working, private healthcare, wellbeing perks including 24/7 online GP access Join Truespeed's Service Operations team, providing first-line IT support while developing your technical skills within a growing organisation. About Truespeed Truespeed is a regional alternative network … business, with our technology teams keeping it connected and running smoothly. The Role You'll support colleagues across the business, resolving incidents and service requests quickly and professionally. Using JIRA , you'll accurately record, prioritise and resolve tickets within agreed SLAs. You'll work with Microsoft 365, Windows ...

Vetting UNLEASH YOUR POTENTIAL 2nd Line engineers provide a crucial Role in Core services, conducting Fault rectification of incidents and supporting Problem management, Continual Service Improvement (CSI), and Change Request (CR) work on operational essential IT Systems. Our client 2nd line engineers conduct reactive and proactive maintenance … experience with scripting; Have excellent analysis and problem-solving skills, taking ownership of complex incidents ensuring these are resolved to the satisfaction of the customer; Possess excellent communication skills; Have experience of producing and updating technical documentation to a high standard; Have knowledge of SD+ ticketing system; Have ITIL3 ...

days per week in the office Rate: Circa £350/Day About the Role We're looking for an experienced CRM Manager to drive customer engagement, retention and loyalty across UK and EEA markets. These roles will support the delivery of high-volume, multi-channel CRM campaigns and help … maintain continuity across marketing and customer service communications In this role, you'll design, deliver and optimise multi-channel marketing campaigns, using customer data and insights to create personalised experiences throughout the customer journey. What We're Looking For Hands-on Braze experience in CRM campaign ...

days per week in the office Rate: Circa £350/Day About the Role We're looking for an experienced CRM Manager to drive customer engagement, retention and loyalty across UK and EEA markets. These roles will support the delivery of high-volume, multi-channel CRM campaigns and help … maintain continuity across marketing and customer service communications In this role, you'll design, deliver and optimise multi-channel marketing campaigns, using customer data and insights to create personalised experiences throughout the customer journey. What We're Looking For Hands-on Braze experience in CRM campaign ...

profile and critical support tasks and will therefore be exposed to all areas of Cubic's Transportation technologies. This is a dynamic, varied and customer facing role that will allow the successful candidate to be involved in a variety of different duties and responsibilities across the technical support platform. … scripting (Shell, PowerShell) on Windows Server/Desktop platforms. Assist with vulnerability scanning of devices utilizing standard security scanning tools. Manage customer expectations and resolve queries by working closely with Information Security through effective communication and reporting. Troubleshoot networking related issues using standard networking protocols and command-lets. Collaborate ...

support experience. Working knowledge of Active Directory or Entra ID. Exposure to Microsoft Defender or related endpoint-security tooling. Basic networking knowledge. Strong customer service, communication and troubleshooting skills. Experience supporting remote or multisite users. The ability to travel occasionally within the UK. Why You Should Apply: Work ...

helpdesk environment? Have a good understanding of Windows and Microsoft technologies? Enjoy troubleshooting and finding solutions to technical problems? Have excellent communication and customer service skills? Are keen to learn, develop and progress within IT? If you're looking for a 1st Line IT Support Engineer opportunity … Line IT Support Engineer to join its established technical team. This is an excellent opportunity for someone with a genuine interest in technology, a customer-focused approach and the ambition to build a long-term career in IT. You'll be joining a business that places real emphasis ...

supportive and collaborative environment. You'll act as the first point of contact for IT support across the business, providing a high-quality service to users while gaining exposure to a broad range of technologies, systems and infrastructure. The role is based in Carlisle with occasional travel to supported … Acting as the first point of contact for IT support requests via telephone, email and face-to-face. Logging, managing and resolving incidents and service requests through their ticketing system. Providing first-line support across Microsoft 365, email, business applications, hardware, networks and peripherals. Supporting the full user lifecycle ...

About the Role: Are you an energetic IT Support professional with a passion for high-touch customer service? We are looking for a proactive Retail IT Service Desk Analyst (1st Line) to join our client team based in Portsmouth. In this role, you will be the primary … plus). * Networking Basics: Understanding of corporate and in-store networking concepts (Wi-Fi access points, DHCP, LAN/WAN troubleshooting). * Service Mindset: Calm under pressure, empathetic communicator, and skilled at translating technical jargon into clear steps for store staff. * Flexibility: Willingness to work retail shift patterns (including ...

About the Role: Are you an energetic IT Support professional with a passion for high-touch customer service? We are looking for a proactive Retail IT Service Desk Analyst (1st Line) to join our client team based in Portsmouth. In this role, you will be the primary … plus). * Networking Basics: Understanding of corporate and in-store networking concepts (Wi-Fi access points, DHCP, LAN/WAN troubleshooting). * Service Mindset: Calm under pressure, empathetic communicator, and skilled at translating technical jargon into clear steps for store staff. * Flexibility: Willingness to work retail shift patterns (including ...

Photocopier Service Engineer Salary: £35,000 Basic + Bonus + Commission Location: Field-Based Reporting To: Service Operations Manager The Role We are recruiting on behalf of a leading engineering business for a Customer Service Engineer to support customers across a designated territory click apply ...