551 to 575 of 2,453 Customer Service Jobs in the UK excluding London

Application Support Analyst – Join a Leading Software Solutions Provider Are you a problem-solver with a passion for technology and exceptional customer service? We’re looking for a Product/Application Support Analyst to join our growing team, supporting innovative applications used across the insurance and financial services sectors. As the first point of contact for our clients … you’ll play a vital role in managing support tickets, diagnosing and resolving issues, and ensuring customers receive a seamless service experience. This is a hands-on position where you’ll combine technical expertise with strong communication and relationship skills to deliver outstanding results. What you’ll be doing: Managing incidents from start to finish, ensuring SLAs are met … environments Performing system configuration, deployments, and health checks Delivering client training and demos (both remotely and in person) Escalating and tracking issues through to resolution, keeping stakeholders informed Producing service desk performance reports and assisting with Power BI issue analysis What we’re looking for: Strong customer focus and communication skills Experience with Service Desk tools (e.g. More ❯

applications perform to a high level while adhering to Mott MacDonald's policies and procedures. Key Responsibilities And Duties Include Provide support to Project Applications team Deliver an outstanding customer experience by focussing on our employees needs and providing timely resolutions with clear and regular communication Work closely with the wider Applications teams, helping to define support requirements and … or relevant industry experience Knowledge of standard software used in engineering design and how they interact with other programs or peripherals Excellent verbal and written English communication skills Exceptional customer service skills Experience in a service desk support role, ideally working to SLAs Experience delivering technical support in an engineering environment using Autodesk and Bentley products Desirable … Knowledge of ITIL Service Management best practices, ITIL V3/V4 Experience of using PowerShell Experience in ServiceNow or similar ITSM Tools Support CDE Services such as ProjectWise and BIM suites Experience of working in a global organisation Personal Attributes Passionate about technology and learning Ability to balance demands and priorities and think clearly under pressure Attention to detail More ❯

Location: Hybrid Working – London Office/Remote Reporting To: Helpdesk Manager Background: Becrypt are looking for a driven and customer focused individual to join their Customer Support Helpdesk team as a Tier 1 Customer Support Engineer. You will provide first line technical support and expertise. You will report to the Helpdesk Manager for technical direction and guidance. … technical support contact for the client both remotely and on-site when needed Provide support to users via telephone, email, remote control, and in-person Accurately log incidents and service requests in Becrypt’s ticketing system Ensure tickets are always kept up-to-date with case details Work collaboratively to support team members in IT related matters Provide troubleshooting … sized IT projects as instructed by the Technical Services team Diagnose and resolve technical issues on your own and as part of a team Ensure a high level of customer service and support is provided Assist with troubleshooting and resolving infrastructure issues Keep documentation and wiki up to date Skills and Knowledge: Ability to multitask, prioritise tasks and More ❯

Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that … is founded on positive change and development. Summary of the Role: The Enterprise MI, Planning, and Insights function plays a pivotal role in enhancing customer journeys by designing and implementing a consistent MI framework aligned with the Diligenta strategy.Reporting into the MI Lead, you will be responsible for producing, designing, developing, and maintaining MI reports to provide accurate and … policies, such as Carer’s Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection What You’ll Be Doing: Producing timely MI reporting in line with contractual and internal deadlines Ensuring accuracy and consistency in all MI reporting Engaging with More ❯

JOB TITLE: Deputy Shift Leader Service Desk Support Engineer LOCATION: Swindon SALARY: £30,000 to £32,500 per annum. WAY OF WORKING: Hybrid THE BUSINESS: Our client is a leading UK managed IT services provider delivering secure, high-performance infrastructure, cloud, and support solutions for highly regulated sectors. This position operates on a 24/7 rotating shift schedule … the role requires flexibility, commitment, and a positive, can-do attitude toward changing hours. THE DEPUTY SHIFT LEADER SUPPORT ENGINEER OPPORTUNITY: We’re seeking a proactive Deputy Shift Leader Service Desk Engineer to help manage our 24/7 support desk. You’ll lead the team during shifts, resolve technical issues efficiently, and ensure excellent customer service - ideal for a skilled engineer ready to step into a leadership role. RESPONSIBILITIES Support the Shift Leader in managing daily service desk operations and deputise when required. Lead and guide the team to resolve incidents efficiently and meet SLAs. Act as the escalation point for complex technical issues. Ensure accurate ticket management, documentation, and knowledge sharing. Collaborate with More ❯

Location: Glasgow (Office-Based) Type: Full-Time A growing telecoms and IT services provider is seeking a skilled and enthusiastic 1st Line IT Technician to join a dynamic Managed Service Provider (MSP) Service Desk team. This is an excellent opportunity for someone passionate about IT support and eager to develop within a technically diverse environment. Key Responsibilities Act … on-site support Maintain clear communication with clients and ensure timely updates Essential Skills & Experience Experience in a 1st Line IT Support role (MSP background preferred) Excellent communication and customer service skills Strong troubleshooting and multitasking abilities Proficiency with Windows OS, Microsoft 365, and Active Directory Basic understanding of networking fundamentals (TCP/IP, DNS, VPN) Familiarity with More ❯

Location: Glasgow (Office-Based) Type: Full-Time A growing telecoms and IT services provider is seeking a skilled and enthusiastic 1st Line IT Technician to join a dynamic Managed Service Provider (MSP) Service Desk team. This is an excellent opportunity for someone passionate about IT support and eager to develop within a technically diverse environment. Key Responsibilities Act … on-site support Maintain clear communication with clients and ensure timely updates Essential Skills & Experience Experience in a 1st Line IT Support role (MSP background preferred) Excellent communication and customer service skills Strong troubleshooting and multitasking abilities Proficiency with Windows OS, Microsoft 365, and Active Directory Basic understanding of networking fundamentals (TCP/IP, DNS, VPN) Familiarity with More ❯

Location: Glasgow (Office-Based) Type: Full-Time A growing telecoms and IT services provider is seeking a skilled and enthusiastic 1st Line IT Technician to join a dynamic Managed Service Provider (MSP) Service Desk team. This is an excellent opportunity for someone passionate about IT support and eager to develop within a technically diverse environment. Key Responsibilities Act … on-site support Maintain clear communication with clients and ensure timely updates Essential Skills & Experience Experience in a 1st Line IT Support role (MSP background preferred) Excellent communication and customer service skills Strong troubleshooting and multitasking abilities Proficiency with Windows OS, Microsoft 365, and Active Directory Basic understanding of networking fundamentals (TCP/IP, DNS, VPN) Familiarity with More ❯

lots of distance learning activities in between sessions. Day release will be required for the End Point Assessment, gateway preparation and assessment activities. Under the guidance of the IT Service Delivery Manager, you'll learn to provide excellent support, with a focus on manning the IT Service Desk – the main point of contact for users seeking IT assistance. … Your role will involve effective communication, streamlined processes, and documentation to optimise the Department's IT resources. Responsibilities: Customer Service and Support: Learning the ropes of managing our service desk on a day-to-day basis, collaborating closely with your colleagues to swiftly assess, handle, and route user requests and incidents within the IT Team. Escalating issues … inquiries are addressed professionally, promptly, and appropriately. Maintaining a pleasant, helpful, and professional attitude when interacting with customers. Learning the ropes of assessing and assigning incident tickets within our service desk software system. IT Support Gain experience in offering initial user support, which includes handling IT hardware, software, telephone, Audio-Visual support, computer and printer management, and user accounts. More ❯

We are seeking a motivated and detail-oriented apprentice to support our dynamic professional services team. This role offers a unique opportunity to gain hands-on experience in customer engagement, solution design, and proposal development within a fast-paced technology environment. Role As a professional services team apprentice, you will play a key supporting role in helping the team … deliver high-quality customer engagements. You'll gain exposure to enterprise technology solutions, assist in preparing client-facing materials, and learn how to translate customer needs into tailored service offerings. This is an excellent opportunity to build foundational skills in sales engineering, solution design, and customer interaction. Communication and Correspondence: Responding to emails, phone calls, and … hoc administrative tasks Assisting with internal award processes or business continuity efforts Learning and Development: Participating in training sessions and shadowing experienced staff Developing knowledge of business operations and customer service Taking initiative to improve processes and contribute ideas These apprenticeships are designed to build foundational skills in business administration. Duties and Responsibilities: Support the team in gathering More ❯

award-winning managed services to our robust data and development capabilities, networking and infrastructure expertise, and unparalleled security solutions, Wanstor is renowned in the market for excellence. Our strong customer references provide a solid foundation for your success. If you’re looking for a place where your skills can thrive and grow, you’ll feel right at home here … We’re looking for a Service Desk Analyst to join our Not for Profit team. This role will see you working with some of the UK's leading charities providing a first class support experience. At Wanstor, our Service Desk Analysts are the heartbeat of our customer experience — the first voice, the first solution, and the first … You'll Do Responding to client’s technical issues via phone and email, triaging reported problems, resolving them, escalating them where necessary to more senior colleagues. Logging calls using service desk tools ITIL processes, working within these frameworks to deliver customer services levels >90% managing incidents to achieve where possible first call resolution and other company KPI’s. More ❯

multiple priorities, resolve complex issues, and ensure IT services run smoothly in an environment where every second counts. Key Responsibilities Deliver technical support and solutions across the full ITIL service lifecycle Support both operational and project-based tasks, meeting demanding SLAs and deadlines Provide exceptional customer service and guidance to colleagues and stakeholders Maintain strong communication with … internal teams and third parties Identify and drive service improvements and process enhancements Provide out-of-hours and trackside support on a rota basis What We’re Looking For Proven experience in an IT Support or Service Desk environment Strong technical knowledge and a customer-focused mindset Excellent communication skills and attention to detail A proactive, flexible More ❯

multiple priorities, resolve complex issues, and ensure IT services run smoothly in an environment where every second counts. Key Responsibilities Deliver technical support and solutions across the full ITIL service lifecycle Support both operational and project-based tasks, meeting demanding SLAs and deadlines Provide exceptional customer service and guidance to colleagues and stakeholders Maintain strong communication with … internal teams and third parties Identify and drive service improvements and process enhancements Provide out-of-hours and trackside support on a rota basis What We’re Looking For Proven experience in an IT Support or Service Desk environment Strong technical knowledge and a customer-focused mindset Excellent communication skills and attention to detail A proactive, flexible More ❯

SLA's, Bates IT quality standards and ITIL best practices. Role Resolve 1st line issues and requests such as systems access, password resets & unlocks Troubleshooting hardware issues Maintain a customer-focused approach, delivering superb value to the customer base Provide excellent customer service at all times, offering empathy and patience to the users Take accountability and … ownership for all assigned issues Answer telephone calls in a professional, confident and timely manner, with a strong focus on first-time fixes Contribute to the continual service improvement culture Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure More ❯

identify inefficiencies, recommend improvements, and implement optimisations. Design and implement process automation to streamline repetitive or manual tasks. Serve as the first escalation point for application-related incidents and service requests via the service desk, ensuring swift resolution within SLA. Lead internal IT projects, including application rollouts, integrations, and transformational change initiatives, delivering them on time and to … offboarding processes related to application access and user provisioning. Support local tech teams with day to day support on an ad-hoc basis Provide input into the deployment of customer-facing IT requirements aligned to project needs. Ideal Candidate You will recognise that IT is a customer service function and prioritise delivering a seamless user experience through … Python, Google Apps Script) Industry certifications (e.g., CompTIA A+, Google Workspace, Microsoft) What's in it for you? Besides the opportunity to work for a global company that is customer and people focused, we offer: A focus on learning and development A great team of like-minded professionals Private Healthcare Income Protection Scheme Pension Group Life Assurance Cycle to More ❯

agreed KPIs (Key Performance Indicators) and objectives as defined by the company strategy and tactical activity plans. To generate strategic relationships with key individuals within the current and target customer bases. Work with the estimating and customer service teams to guarantee customer satisfaction. Preparation of sales plan pipeline, targets, CRM and KPI reporting. THE CANDIDATE: Extensive More ❯

broadening our client s perishable sector up and down the supply chain. Our client is a market champion in sustainability, operations, and health & safety. The candidate will work with service teams and operations to deliver a range of exciting and challenging commercial projects in one of Europe's busiest ports to the highest standards. This role is at the … forefront of customer service delivery both internally and externally. The post holder requires a strong customer focus, commercial and operational foundation, and a passion for delivering world-class supply chain solutions nationally and internationally. The Business Development Manager will be working within the Commercial team out of our client's operational offices at the port. Reporting to … with customers across a national and international network, striving to deliver port-centric solutions that boost engagement and loyalty while securing a competitive advantage. The post holder will develop customer partnerships aligned with our client s evolving and dynamic commercial strategy with existing and prospective perishable customers strengthening their customer portfolio and pipeline of business development work. With More ❯

Are you a Customer Support Engineer? Do you have prior experience troubleshooting PLC systems? Are you confident liaising with customers and supporting them with technical issues? If so, I am actively hiring for a Customer Support Engineer to join an automation business on a permanent basis. Customer Support Engineer Permanent Position Days and Nights shift pattern (Panama … Shift – 42 hour week) Market Harborough Customer Support Engineer Job Description Maintaining positive customer relationships ensuring they are supported during breakdowns and providing professional telephone support for both internal, external and PLC related topics Managing the hotline ticket systems for IT, facilities and controls Ensuring accurate documentation is added to the system from calls had with customers Attending … sites during support office ours to support project works and training Troubleshooting PLC problems with end customers Customer Support Engineer Essential Experience/Skills/Qualifications Must be able to troubleshoot PLC systems (Siemens TIA/Step 7 is advantageous) Flexibility to travel when required Strong customer service/support experience within a technical environment Automation or More ❯

experience with generator controls, synchronisation or CHP/Hybrid systems? Are you confident supporting customers with both remote and on-site troubleshooting? Do you enjoy blending electrical engineering with customer interaction and training delivery? Are you based within commuting distance of Rugby, or willing to travel across the UK when required? If you think this describes you then take … your career to the next level with a global leader in power generation control and automation who are shaping the future of distributed energy systems. This is a customer-facing technical role supporting sales, engineering and product teams, providing pre-sales support, commissioning expertise and ongoing customer liaison across the UK and international markets. What you NEED HNC … Minimum 2 years' experience in a technical support, applications, or commissioning role. Strong knowledge of gensets, synchronisation, automation or PLC systems. Confident communicator with excellent fault-finding ability and customer service skills. Full UK driving licence and flexibility for occasional UK/international travel. What you'll get in return Competitive base salary (DOE) + annual performance bonus. More ❯

We are seeking a highly organised and proactive individual with a passion for outstanding customer service to join a growing service department team based near Elstree. You will support the efficient running of service operations, collaborating with engineers and internal teams to drive quality outcomes. Please note this is a Temporary, full-time, office-based role … working Monday to Friday 8.30-5.30 with 1 in every 4 weekends, when working a weekend you get time off during the week. Key duties of the Service Desk Coordinator role Include: Plan and coordinate reactive jobs to meet SLAs. Ensure legal compliance and timely completion of all planned works. Monitor project scope, cost, and resource allocation to maintain … quality standards. Support service desk operations, ensuring smooth communication and workflow. Highlight and address concerns promptly with management. Assist with contracts, focusing on process efficiency and team collaboration. Manage resources, plan job schedules, and prioritise emergency work as needed. Maintain accurate data for reports and ensure customer satisfaction. To be considered for the Service Desk Coordinator: Strong More ❯

this is the role for you . Expand business opportunities within current key accounts, agreeing supply/installation deals for multiple sites UK wide, as well as maintaining current customer base through strong customer service Building exceptional rapports with current clients & using strong relationships to open more doors, increase supply & increase profits Support the sales team in … will suit someone working as a Key Account Manager (KAM), National Account Manager (NAM), Account Manager, Senior Account Manager, Strategic Account Manager, Strategic Account Development Manager, Client Relationship Manager, Customer Key Account Manager, Customer Account Manager or Business Development Manager or similar More ❯

this is the role for you . Expand business opportunities within current key accounts, agreeing supply/installation deals for multiple sites UK wide, as well as maintaining current customer base through strong customer service Building exceptional rapports with current clients & using strong relationships to open more doors, increase supply & increase profits Support the sales team in … will suit someone working as a Key Account Manager (KAM), National Account Manager (NAM), Account Manager, Senior Account Manager, Strategic Account Manager, Strategic Account Development Manager, Client Relationship Manager, Customer Key Account Manager, Customer Account Manager or Business Development Manager or similar More ❯

this is the role for you . Expand business opportunities within current key accounts, agreeing supply/installation deals for multiple sites UK wide, as well as maintaining current customer base through strong customer service Building exceptional rapports with current clients & using strong relationships to open more doors, increase supply & increase profits Support the sales team in … will suit someone working as a Key Account Manager (KAM), National Account Manager (NAM), Account Manager, Senior Account Manager, Strategic Account Manager, Strategic Account Development Manager, Client Relationship Manager, Customer Key Account Manager, Customer Account Manager or Business Development Manager or similar More ❯

this is the role for you . Expand business opportunities within current key accounts, agreeing supply/installation deals for multiple sites UK wide, as well as maintaining current customer base through strong customer service Building exceptional rapports with current clients & using strong relationships to open more doors, increase supply & increase profits Support the sales team in … will suit someone working as a Key Account Manager (KAM), National Account Manager (NAM), Account Manager, Senior Account Manager, Strategic Account Manager, Strategic Account Development Manager, Client Relationship Manager, Customer Key Account Manager, Customer Account Manager or Business Development Manager or similar More ❯

this is the role for you . Expand business opportunities within current key accounts, agreeing supply/installation deals for multiple sites UK wide, as well as maintaining current customer base through strong customer service Building exceptional rapports with current clients & using strong relationships to open more doors, increase supply & increase profits Support the sales team in … will suit someone working as a Key Account Manager (KAM), National Account Manager (NAM), Account Manager, Senior Account Manager, Strategic Account Manager, Strategic Account Development Manager, Client Relationship Manager, Customer Key Account Manager, Customer Account Manager or Business Development Manager or similar More ❯