576 to 600 of 2,073 Customer Service Jobs in the UK excluding London

Job description: Job Title: Field Service Engineer Our client has over 30 years of industry experience and specialises in delivering critical power solutions to businesses across a diverse customer base. They are expanding their service and support team and are looking for an 18th Edition certified electrician to train with them to become a Field Service Engineer. ROLE OVERVIEW As a Field Service Engineer, you will play a crucial role in ensuring the reliable operation of critical power systems. Your responsibilities will include commissioning, maintenance, service, and repair activities related to various uninterruptible power supply (UPS) solutions. Working in critical power environments, you will demonstrate excellent communication skills and take full ownership of … a wide range of businesses, demonstrating excellent communication skills and full ownership of assigned tasks. These tasks will include commissioning and activating newly installed equipment, as well as maintenance, service, and repair activities on different types of UPS system solutions. We provide comprehensive product training to equip you with the necessary skills. As a Field Service Engineer, you More ❯

quality windows, doors, and conservatories. With over four decades of industry experience and a strong focus on British craftsmanship, we pride ourselves on delivering premium products backed by outstanding customer service. Our Bristol office is now looking for a driven and detail-oriented Retail Installation Support Administrator to become a vital part of our growing team. Role Overview As … supporting the coordination and delivery of retail installations while ensuring our customers receive the highest standard of service. This is a varied and rewarding role that combines administrative duties, customer care, and internal coordination. Responsibilities Act as the first point of contact for all customer and installer telephone queries Deliver exceptional customer service, handling queries, updates … and complaints efficiently Monitor and follow up on customer reviews and feedback across platforms Track and assist with payment monitoring, chasing outstanding balances when necessary Authorise, process, and track supplier and contractor invoices Maintain and update CRM and internal databases with accurate job and customer information Provide daily administrative support to the retail installation team Assist with scheduling More ❯

Service Desk Team Lead Location: Ringwood, Hampshire Salary: £28k £30k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role: We are looking for a Service Desk Team Lead to help us deliver outstanding service to our customers. You will be managing the incident and request lifecycle. Assist with operational Service Desk … cover during busy periods. Identifying and reporting escalations and major incidents. Monitoring and reporting of Service Desk activity. Feeding in new and innovative ideas. Managing a team of Service Desk Technicians. Skills & Experience To succeed in this role, you will need knowledge of utilising ITIL v3/v4 best practice as well as experience within an IT customer service environment. You will also demonstrate: Accountability and responsibility for your workload. Helpful and approachable attitude. Excellent time management skills. You will have at least 12 months experience in a similar role. Ideally you will have had at least 12 months experience managing people, including day to day management e.g. absences, holidays, performance reviews. This role is subject More ❯

Service Desk Team Lead Location: Ringwood, Hampshire Salary: £28k - £30k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role: We are looking for a Service Desk Team Lead to help us deliver outstanding service to our customers. You will be managing the incident and request lifecycle. Assist with operational Service Desk … cover during busy periods. Identifying and reporting escalations and major incidents. Monitoring and reporting of Service Desk activity. Feeding in new and innovative ideas. Managing a team of Service Desk Technicians. Skills & Experience To succeed in this role, you will need knowledge of utilising ITIL v3/v4 best practice as well as experience within an IT customer service environment. You will also demonstrate: Accountability and responsibility for your workload. Helpful and approachable attitude. Excellent time management skills. You will have at least 12 months' experience in a similar role. Ideally you will have had at least 12 months' experience managing people, including day to day management e.g. absences, holidays, performance reviews. This role is subject More ❯

The Network Team Leader is responsible for leading and managing one of the Second Line Engineering Teams within the Service Centre supporting Managed Services customers, while providing technical hands on support. This technical hands-on role acts as the hierarchical/functional escalation point for the Second Line Team, ensuring that the team have the technical support, guidance and … procedures to effectively manage all/Incidents and Requests within customer Service Level Agreements. This position will assist Service Centre Leadership, Client Success, Service Transition and other adjacent functions in providing world class service to Cisilion customers. Knowledge & Experience Technical expertise in multi-vendor enterprise networking, with a focus on managed services environments. Cisco Certified … solutions highly desirable. Understanding and practical experience of cloud networking solutions and technologies (Azure) considered an asset. Desirable knowledge in programming/scripting for network automation and operational efficiency. Service management background (Incident, Problem and Change Management). Key Responsibilities Technical Leadership Being the hierarchical and functional escalation point for a Network Second Line team, directly triaging issues where More ❯

of EPR technology and associated platforms and services Collaborate with the ICT team and wider business to agree on the design and implementation of a holistic process of continual service improvement Develop, design and implement technical and procedural documentation standards relating to the design and delivery of the Oracle Millenium EPR Successful delivery of EPR technical infrastructure to time … and budget Timely and accurate reporting to project management teams Delivery of an exceptional customer service experience Proactively develop and implement continual service improvement Foster and demonstrate an inclusive team culture focusing on service excellence and exceptional performance Manage delegated EPR budgets Person Specification What we are looking for in our people Essential Solid and demonstrable … with automated software deployment and management Wide exposure to the Windows desktop environment An in depth understanding of LAN/WAN/WLAN technologies A passion for excellence in service delivery and customer satisfaction Flexibility around working hours will be necessary, especially during periods of peak activity e.g. dress rehearsal and go-live. Appropriate means of transport to More ❯

/7 NOC Engineer Akkodis are currently working in partnership with a market leading service provider to recruit NOC Engineer to join their 24/7 support team in Belfast. Please note you must be eligible to gain security clearance and happy to work on a rotational shift pattern. The Role As NOC Engineer you'll be part of … a 24/7 shift team supporting critical infrastructure and resolving network/IT incidents with precision and professionalism. You'll collaborate closely with Network Engineering and Service Delivery teams to ensure high-quality service delivery across a vital client base. The Responsibilities * Act as the first point of escalation for customer calls. * Log and manage faults …/service requests via Remedy, resolving over 95% at first touch. * Work within strict SLAs to ensure timely resolutions. * Maintain accurate shift handovers and keep support tickets up to date. * Keep customers informed throughout the fault lifecycle. * Configure and troubleshoot Cisco, Juniper, and Adtran switches, routers, DSLAMs, modems and other IT Systems. * Manage circuit faults across ADSL, SDSL, Ethernet More ❯

/7 NOC Engineer Akkodis are currently working in partnership with a market leading service provider to recruit NOC Engineer to join their 24/7 support team in Belfast. Please note you must be eligible to gain security clearance and happy to work on a rotational shift pattern. The Role As NOC Engineer you'll be part of … a 24/7 shift team supporting critical infrastructure and resolving network/IT incidents with precision and professionalism. You'll collaborate closely with Network Engineering and Service Delivery teams to ensure high-quality service delivery across a vital client base. The Responsibilities * Act as the first point of escalation for customer calls. * Log and manage faults …/service requests via Remedy, resolving over 95% at first touch. * Work within strict SLAs to ensure timely resolutions. * Maintain accurate shift handovers and keep support tickets up to date. * Keep customers informed throughout the fault life cycle. * Configure and troubleshoot Cisco, Juniper, and Adtran Switches, Routers, DSLAMs, modems and other IT Systems. * Manage circuit faults across ADSL, SDSL More ❯

2nd Line IT Support Technician Up to £30K Stourbridge About the role The role will be responsible in providing 2nd-line technical support to resolve IT helpdesk service requests which cannot be solved by 1st-line as well as dealing with overflow service requests to support the helpdesk and being our representative while visiting our clients at their … The creation, maintenance and publishing of support documentation in order to assist colleagues in the quick resolution of incidents and to enable users to become more self-sufficient. Visiting customer sites to provide support and install new systems. Person Specification Experience and understanding of: o Microsoft Azure, Microsoft Intune/Endpoint Enrolment. o Power Automate and PowerShell scripting. o … a knowledge and understanding of earlier versions. o Antivirus concepts and remote management tools. o Networking knowledge including: wireless, VoIP, structured cabling, routing concepts, VPN and managed networks. Great customer service skills. Confident communicator via email, telephone, and face to face. Desire to learn new products and technologies. Can-do attitude. Posses a logical approach to troubleshooting. Beneficial More ❯

apprentice with CompTIA Network+. You will have the opportunity to gain valuable skills and experience as you complete your Level 4 apprenticeship. Role Maintain a high level of customer service as a primary point of contact in the service desk. Maximise customer network performance by monitoring, troubleshooting problems and outages. Ensuring customer equipment, firewalls, switches … servers etc. are maintained in a timely manner to the latest stable versions as per their contracts. Assist the 2nd line in securing the customer network, firewalls, and other infrastructure components by establishing cohesive rules and policies and defining and monitoring access. Ensure the technology, systems and support are optimised for customers, including individuals or teams working remotely from … or from customer sites. Be a true team player, working professionally and constructively with colleagues, offering help and assistance. Training Why choose our Network Engineer Level 4 apprenticeship? Our Network Engineer Level 4 apprenticeship is perfect for learners who are fresh out of an IT education or already employed in the tech sector and looking to take the next More ❯

and brand strategy Manage marketplace pricing, promotions, and product ranges to maximise sales while maintaining brand integrity Own marketplace forecasting, trading performance, and profit analysis Monitor key metrics, analyse customer behaviour, and deliver weekly performance reports with actionable insights to senior leadership Ensure all product listings are accurate, optimised, and compliant with platform requirements Collaborate with internal teams (inventory … operations, customer service) to deliver seamless customer experience and high service levels Manage operational processes including A+ content, chargebacks, brand registry, and performance scorecards Manage and develop the Marketplace Executive, setting clear objectives and supporting professional growth Build a results-driven culture focused on accountability, continuous improvement, and commercial excellence Oversee the creation and optimisation of More ❯

be required to attend our key office in Bolton and be willing to travel to other sites as needed. KEY RESPONSIBILITIES: Troubleshoot and resolve incidents, major incidents, problems and service requests, providing regular updates to the end user. Conduct root cause analysis of major incidents and problem records, contributing to the implementation of remedies and preventative measures. To be … first point of escalation for the 1st and 2nd line support engineers. Own, monitor and resolve incidents and requests in a timely manner, escalating where necessary to the IT Service Desk Manager. Work closely with the IT Service Desk Manager to define and improve processes and implement Service Improvement Plans. Deputise for the IT Service Desk … plans. Manage and remediate Cyber and Infrastructure P1 incidents. Configure and maintain user permissions on SharePoint or file servers. Create and build the knowledge base, sharing knowledge across the service desk and wider IT team. Identify, recommend and amend inefficient work tasks and processes to improve efficiency. Package Applications for distribution through InTune or Microsoft System Centre. Administer and More ❯

be required to attend our key office in Bolton and be willing to travel to other sites as needed. KEY RESPONSIBILITIES: Troubleshoot and resolve incidents, major incidents, problems and service requests, providing regular updates to the end user. Conduct root cause analysis of major incidents and problem records, contributing to the implementation of remedies and preventative measures. To be … first point of escalation for the 1st and 2nd line support engineers. Own, monitor and resolve incidents and requests in a timely manner, escalating where necessary to the IT Service Desk Manager. Work closely with the IT Service Desk Manager to define and improve processes and implement Service Improvement Plans. Deputise for the IT Service Desk … plans. Manage and remediate Cyber and Infrastructure P1 incidents. Configure and maintain user permissions on SharePoint or file servers. Create and build the knowledge base, sharing knowledge across the service desk and wider IT team. Identify, recommend and amend inefficient work tasks and processes to improve efficiency. Package Applications for distribution through InTune or Microsoft System Centre. Administer and More ❯

be required to attend our key office in Bolton and be willing to travel to other sites as needed. KEY RESPONSIBILITIES: Troubleshoot and resolve incidents, major incidents, problems and service requests, providing regular updates to the end user. Conduct root cause analysis of major incidents and problem records, contributing to the implementation of remedies and preventative measures. To be … first point of escalation for the 1st and 2nd line support engineers. Own, monitor and resolve incidents and requests in a timely manner, escalating where necessary to the IT Service Desk Manager. Work closely with the IT Service Desk Manager to define and improve processes and implement Service Improvement Plans. Deputise for the IT Service Desk … plans. Manage and remediate Cyber and Infrastructure P1 incidents. Configure and maintain user permissions on SharePoint or file servers. Create and build the knowledge base, sharing knowledge across the service desk and wider IT team. Identify, recommend and amend inefficient work tasks and processes to improve efficiency. Package Applications for distribution through InTune or Microsoft System Centre. Administer and More ❯

3rd Line IT Service Desk Engineer Whiteley Full Time, Permanent Are you an experienced IT professional looking for your next challenge? Our client is on the lookout for a talented 3rd Line IT Engineer to join their growing vibrant and collaborative Service Desk team. Youll be working alongside a close-knit group of four skilled Engineers who are … environment, and they fully invest in your growth with tailored training, progression plans, and plenty of opportunities to advance your career. While youll be part of a fast-paced, customer-focused environment, they are committed to giving you the tools and support you need to thrive. As part of the role, there is an on-call rotation once a … of customers strategic goals, their in-house teams tailor their services to suit every clients unique requirements and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, they ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of their 3rd Line More ❯

ROLE : Photocopier Field Service Engineer (Managed Print/Photocopiers) LOCATION: Kent/Dover/CT PACKAGE: Up to £32,000 + vehicle , laptop, phone, 25 days holiday , pension etc The Role Working for a high-end premium IT, communication and managed document solutions provider your aim will be to provide customers with a professional and efficient technical support service, ensuring full customer satisfaction. Leads, guides and supports a team of Technicians to deliver a very high level of technical effectiveness, product knowledge and customer care Key responsibilities and tasks: · Provide technical assistance within timescales specified by SLAs * Effectively investigate and rectify faults * Perform routine maintenance and modifications/updates as required · Provide support during installations · Understand …/print arena · Ability to think through problems in a logical manner to enable speedy and accurate resolution of issues · Excellent communication and interpersonal skills to ensure first class customer service Application To apply for this position please follow the link on this page or send your CV .If you would like more information on this vacancy or More ❯

ROLE : Photocopier Field Service Engineer (Managed Print/Photocopiers) LOCATION: Kent/Dover/CT PACKAGE: Up to 32,000 + vehicle , laptop, phone, 25 days holiday , pension etc The Role Working for a high-end premium IT, communication and managed document solutions provider your aim will be to provide customers with a professional and efficient technical support service, ensuring full customer satisfaction. Leads, guides and supports a team of Technicians to deliver a very high level of technical effectiveness, product knowledge and customer care Key responsibilities and tasks: Provide technical assistance within timescales specified by SLAs Effectively investigate and rectify faults Perform routine maintenance and modifications/updates as required Provide support during installations Understand …/print arena Ability to think through problems in a logical manner to enable speedy and accurate resolution of issues Excellent communication and interpersonal skills to ensure first class customer service Application To apply for this position please follow the link on this page or send your CV .If you would like more information on this vacancy or More ❯

Senior IT Service Manager Paying £42,614, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Senior IT Manager to join our Children's Services team supporting and leading on Live Service for DWP. Our teams use fresh ideas and leading-edge tech to … ability to troubleshoot and identify problems, clear pathways for resolution and engagement with relevant stakeholders to successfully manage service. Proven experience of leading individuals and teams to deliver IT service excellence with the ability to implement and translate strategy into action together with experience supporting personal development. Proven track record of analysis and identification of trending incidents, and supporting … queries to inform Knowledge Management Process and identify improvement opportunities Demonstrable experience of delivering a consistently high standard of customer service through collaboration with key stakeholders and liaison with internal and external teams to build effective relationships and knowledge. Demonstrable experience of using Elasticsearch or similar monitoring tool. Strong working knowledge of ITIL or other service management More ❯

Service Desk/Helpdesk Support Analyst - Global Banking Client My client, a leading global bank, is seeking a Service Desk/Helpdesk Support Analyst to join a dedicated team supporting a large and dynamic user base. This role involves providing technical assistance to over 20,000 users across 25,000+ desktops , as well as laptops, BlackBerry devices, and … BYOD platforms. The Service Desk operates 24/7 , and the position includes participation in a rotational shift pattern , which regularly features late shifts. Occasional weekend coverage may also be required to support key clients and ongoing service desk initiatives. Key Responsibilities Deliver prompt and professional support via inbound calls to the Premium Client Service Centre. Resolve … desktop-related issues remotely and over the phone, aiming for first-contact resolution. Collaborate within a high-performing service team to deliver tailored solutions that meet client needs and enhance service delivery. Identify and address recurring issues by working with other teams and leveraging data from Problem Management Systems to implement long-term fixes. Skills & Experience Proven experience More ❯

strive to become an extension of your business: a trusted partner. From our early days in 1998 as a mobile services start-up, we've grown into a full-service MSP offering cloud, communications, cybersecurity, and IT support always with a tailored approach, unwavering reliability, and exceptional customer service at our core. Our values centre on customer … with clients, drive policy and compliance, manage M365 security, run workshops, produce tender responses. Elevate our cyber posture across all MSP services and build strong relationships with our marketing, customer experience and service partners to enhance our proposition. In addition to this, as our Cyber Security Lead you will be responsible for: Serving as a trusted advisor to … not just transactions. Innovation-driven : We anticipate threats and empower businesses to stay ahead. Growth opportunity : Join a 25-year-strong, community-rooted MSP that's continuously expanding. Outstanding service culture : Backed by exceptional client satisfaction and real-world reviews. If you feel you have the necessary skills and experience to be successful in this role click on APPLY More ❯

strive to become an extension of your business: a trusted partner. From our early days in 1998 as a mobile services start-up, we’ve grown into a full-service MSP offering cloud, communications, cybersecurity, and IT support always with a tailored approach, unwavering reliability, and exceptional customer service at our core. Our values centre on customer … with clients, drive policy and compliance, manage M365 security, run workshops, produce tender responses. Elevate our cyber posture across all MSP services and build strong relationships with our marketing, customer experience and service partners to enhance our proposition. In addition to this, as our Cyber Security Lead you will be responsible for: Serving as a trusted advisor to … not just transactions. Innovation-driven: We anticipate threats and empower businesses to stay ahead. Growth opportunity: Join a 25-year-strong, community-rooted MSP that’s continuously expanding. Outstanding service culture: Backed by exceptional client satisfaction and real-world reviews. If you feel you have the necessary skills and experience to be successful in this role click on “ APPLY More ❯

center site(s) and ensures the site(s) function(s) at the optimum performance and reliability; actively managing along the lines of the four pillars of our Operations Strategy: Service Excellence, Infrastructure Excellence, Sustainability and Governance, risk and compliance. The Manager Data Center (MDC) is accountable for all local maintenance, repairs, upgrades and expansion activities and customer services … activities within the sites. The Manager Data Center (MDC) monitors all customer services and maintenance activities and provides/coaches the team with instructions. What youll do Health & Safety Oversight: Ensure adherence to the Quality Management, Environmental and Health & Safety Responsibilities Matrix Accountable for all activities on the sites in terms of Health & Safety and governance compliance, including site … other relevant functions. Accountable for the accurate and effective performance of monitoring and management systems Accountable for ensuring the timely, efficient, and high-quality execution of all maintenance and customer service tasks, as per Service Planning process guidelines. These activities encompass a range of tasks such as corrective and preventive maintenance, cross/disconnects, Remote Hands services More ❯

Salary : £25,000 – £30,000 DOE + Excellent Benefits Contract : Full time, Permanent Benefits : 20 days holiday plus bank holidays, Bupa Cash plan with EAP support after 1 month service, 4% Pension contribution (matched by employee), Stock options after 1 years’ service, Private Health Insurance after 2 years’ service Are you passionate about Microsoft 365 and looking … developing and supporting our people. We’re growing, and we’re looking for a 1st Line Technical Support Analyst with hands-on Microsoft 365 knowledge to join our friendly Service Desk team. What you’ll be doing as our 1st Line IT Support Analyst: Acting as the first point of contact for clients, resolving inbound support tickets and calls. … Troubleshooting and supporting Microsoft 365, Azure, Intune, Windows Servers, and networking tools. Monitoring proactive alerts and carrying out preventative maintenance (backups, patching, disk space checks, etc). Delivering outstanding customer service while developing your technical expertise. Working with the latest technologies: Microsoft 365, Azure, Intune, Windows, macOS, networking & server tools. What we’re looking for To hit the More ❯

We are seeking a highly organised and proactive individual with a passion for outstanding customer service to join a growing service department team based near Elstree. You will support the efficient running of service operations, collaborating with engineers and internal teams to drive quality outcomes. Please note this is a full-time office-based role working … Monday to Friday 8.30-5.30 with 1 in every 4 weekends, when working a weekend you get time off during the week. Key Responsibilities as a Service Desk Coordinator: Plan and coordinate reactive jobs to meet SLAs. Ensure legal compliance and timely completion of all planned works. Monitor project scope, cost, and resource allocation to maintain quality standards. Support … service desk operations, ensuring smooth communication and workflow. Highlight and address concerns promptly with management. Assist with contracts, focusing on process efficiency and team collaboration. Manage resources, plan job schedules, and prioritise emergency work as needed. Maintain accurate data for reports and ensure customer satisfaction. Qualifications/Skills required for the role of Service Desk Coordinator: Strong More ❯

Job summary IT Service Desk Technician - Band 3 An exciting opportunity has arisen for a dynamic individual who is keen to be at the forefront of IT innovation within the NHS. You will be part of a dedicated, hardworking team delivering first point of contact for all Bolton GP and CCG IT issues and queries, providing excellent customer services and first time fixes. Previous applicants need not apply. Main duties of the job This is an customer care focused role and a great opportunity to start your career. Within this role you be: Customer focused service Problem solving and fault diagnosis Supporting users on the front line providing first time fixes About us An … with a friendly atmosphere. This is the perfect way to start your career in IT. Job description Job responsibilities Supporting users on the front line providing first time fixes Customer focused service Problem solving and fault diagnosis Person Specification Qualifications Essential Demonstrate commitment to ongoing personal development Good standard of basic education Desirable HND Computer Studies or equivalent More ❯