576 to 600 of 1,405 Customer Service Jobs in the UK excluding London

provide custom-tailored solutions for your business, whatever your field may be. Our team is dedicated to providing you with the best possible service, and we are always looking for new ways to improve our products and services. We operate in different locations which includes UK, France, Germany … document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides ...

Life on the team An opportunity has arisen for a First Line analysts to join a Service Desk team for one of our prestigious customers. The role will focus on providing a top-class service as a first point of contact for anyone with IT related issues. This … resolution within agreed SLAs. Although this is a First Line Analyst role, there may also be 2nd line aspects too. Based on the customer site in Nottingham or Milton Keynes, you will be working in a small team. Prior technical knowledge of hardware and software is an advantage ...

escalation point, guide the shift team, and drive continuous improvement across NOC processes. Key Responsibilities: Operations Act as the first contact for customer faults via phone/email. Provide remote support and assist field engineers with configuration and link checks. Monitor network performance (SolarWinds) and respond to alerts promptly. … Ensure incidents meet SLA targets and are documented with clear updates. Maintain proactive customer communication and escalate issues when required. Perform root cause analysis and contribute to service improvements. Shift Leadership Allocate and oversee tasks across the shift, ensuring consistent service delivery. Support and mentor team members ...

Permanent Location: Bridgwater, UK (Onsite) Number of hours: 40 hours per week – full time Are you looking to take on a role in IT Service Desk and Request Management? We have an exciting opportunity for you – Desktop Support Engineer. Careers at TCS: It means more TCS is a purpose … Support knowledge of Application & SharePoint L1 support troubleshoot office Apps. Should have effective communications skills Ability to multitask and time management skills Should have Customer Service experience Proven strong written and verbal communication and interpersonal skills. Self-motivated and willingness to learn Proven ability to work well with ...

Permanent Location: Bridgwater, UK (Onsite) Number of hours: 40 hours per week – full time Are you looking to take on a role in IT Service Desk and Request Management? We have an exciting opportunity for you – Desktop Support Engineer. Careers at TCS: It means more TCS is a purpose … Support knowledge of Application & SharePoint L1 support troubleshoot office Apps. Should have effective communications skills Ability to multitask and time management skills Should have Customer Service experience Proven strong written and verbal communication and interpersonal skills. Self-motivated and willingness to learn Proven ability to work well with ...

Line IT Engineer to join our dynamic team. The ideal candidate will have a minimum of 2 years of experience working in a Managed Service Provider (MSP) environment, with a strong background in providing technical support and resolving complex IT issues. A key focus of this role will … Microsoft 365 migrations, system upgrades, and installations. Maintain and update documentation related to IT systems and procedures. Collaborate with other team members to improve service delivery and implement best practices. Provide excellent customer service and ensure high levels of client satisfaction. Required Qualifications: Minimum of 2 years ...

Welcoming Environment: Ensure the office remains tidy, inviting, and well-maintained. Bookkeeping Tasks: Handle basic bookkeeping duties, including processing invoices or expense claims. Delivering Customer Service: Provide exceptional service to visitors and clients. What We're Looking For: To thrive in this role, you should possess: Previous ...

invest in your Training? Ideally we are looking or candidates from a Managed Services Background but will consider other candidates who have a customer focused attitude. As part of the dedicated Services Desk, the 1st Line Support Helpdesk Analyst will work closely with the team supporting and helping clients … Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (365), Antivirus, Printers & Active Directory Achieve both personal and team Golden KPIs targets such as customer satisfaction Working in order of SLA and priority of tickets System documentation Requirements Great customer service skills Positive and passionate about technology Good ...

invest in your Training? Ideally we are looking or candidates from a Managed Services Background but will consider other candidates who have a customer focused attitude. As part of the dedicated Services Desk, the 1st Line Support Helpdesk Analyst will work closely with the team supporting and helping clients … Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (365), Antivirus, Printers & Active Directory Achieve both personal and team Golden KPIs targets such as customer satisfaction Working in order of SLA and priority of tickets System documentation Requirements Great customer service skills Positive and passionate about technology Good ...

make regular routine inspections of installed equipment and take corrective avoidance actions to prevent wider problems. • Act as the point of escalation for the Service desk for security related tickets. • Analysis of weekly vulnerability scans and update relevant records. • Responsibility for the health, safety and wellbeing of yourself … analysis tools, web security tools, next generation firewall/UTMs) • A team player with good work ethic, communication skills and a professional who maintains customer-service based approach. • Ability to work independently while managing support to a high standard • Contribute credibly to IT department’s delivery of SLAs ...

systems and support. Diagnose and fix hardware, software, and network problems for users. Manage and deliver of site-related projects, initiatives, and office moves. Service desk escalation point for assigned offices. Contribute to projects as required relating to new technologies or office requirements. Prioritise the workload and communicate well … with colleagues on agreed deadlines. Resolve tickets that are escalated to onsite support and reduce tickets to the service desk through proactive support and management of systems in assigned offices. Actively contribute to problem management and knowledge transfer Work closely with the Service Desk to feedback on support ...

actions taken and findings is required, ensuring that subsequent teams have comprehensive information to facilitate a swift resolution. Additionally, the analyst will contribute to service improvement initiatives, such as managing support queues and identifying opportunities for process enhancements on designated days. Professional development is highly encouraged at Voyage Care. … external suppliers to resolve complex or specialised technical issues. Proactively identify and report potential IT and cybersecurity risks to minimise organisational impact. Contribute to service improvement initiatives by managing support queues and suggesting process enhancements. Create and maintain knowledge articles to support the ongoing development of the service ...

Windows operating systems, Mac OS, system configuration, and troubleshooting will all play a critical role. Skills Windows 11, MECM, InTune, O365, ITIL, Problem Management, Service Now, Application deployment, Hardware repair Key Responsibilities: 1. Reimaging Machines: Own the reimage laptops/desktops via SCCM using PXE. Maintain spare built machine … JAMF technologies. 5. Strong proficiency in image creation, customization, and application packaging is an added advantage 6. Knowledge of ITSM tools, Service Now 7. Excellent troubleshooting skills with the ability to diagnose and resolve complex issues. 8. Strong communication skills to collaborate effectively with cross-functional teams and stakeholders. ...

office) Salary: £38,000 per annum Job Reference: 35840 As a Senior Repairs Administrator, you will play a crucial role in ensuring exceptional customer service and smooth operations within the repairs service. You will oversee the administration of repair and disposal services, manage customer enquiries and support … passport. Travel expenses will be paid. UK Security Clearance (SC) and NPPV3 clearance will be required for the role. Responsibilities * Manage day-to-day customer enquiries related to the repair services, providing clear and efficient communication * Administer inbound and outbound devices for repair or secure disposal, ensuring they ...

give full training alongside the existing Operations Manager for the first month, but it would be great if you have already worked in a customer service and have some management experience. Main Responsibilities: Support to deliver operational plan which puts customers and commercial success at the hear … customers, Board, shareholders including its employees and suppliers Work closely with the Commercial/Finance/IT/Marketing teams to ensure Customer queries are resolved within the specified SLA Oversee the efficient and effective day-to-day operations of the MBL Operations team Work to develop new process ...

week** Position Summary As Director of Network Practice at Claranet, you will lead the strategic direction, operational delivery, and product management of our customer-facing network and connectivity services. This senior leadership role is pivotal in shaping Claranet’s network offerings, driving innovation, and ensuring excellence across delivery … Delivery and Network Product Management. Working closely with commercial stakeholders and Group Networks, you will ensure our services remain competitive, secure, and aligned with customer needs. Role Mission Claranet’s strategy is to build long-term, trusted relationships with its customers by delivering market-leading, integrated managed services. ...

occasional UK-wide site visits. You will troubleshoot hardware, software, network, and telecommunications issues both remotely and on-site, ensuring minimal disruption to customer operations. The Role Provide 1st and 2nd Line support across hardware, software, networking, and telecoms. Diagnose and resolve issues with laptops, desktops, mobile devices, printers … third-party vendors to resolve complex IT and telecoms issues. Travel to client sites to provide on-site support as needed. Deliver excellent customer service and build strong, trusted relationships. What we’re looking for Experience in a 1st or 2nd Line IT support role. Strong understanding ...

candidate must work from the Leiston office daily). Candidate must have a UK Full Driving License and be ready to travel between multiple customer sites within approximately 25 miles of Leiston. A site vehicle will be available onsite for travel within the required locations. SC Clearance is mandatory. … including replacing consumables. Active Directory group management, account unlocks, and password resets. Candidate should have a UK Full Driving License as travel within multiple customer sites in/near Leiston (approx. within 25 miles) is required. Candidate should also have a car. Major travel will be within the site ...

candidate must work from the Leiston office daily). Candidate must have a UK Full Driving License and be ready to travel between multiple customer sites within approximately 25 miles of Leiston. A site vehicle will be available onsite for travel within the required locations. SC Clearance is mandatory. … including replacing consumables. Active Directory group management, account unlocks, and password resets. Candidate should have a UK Full Driving License as travel within multiple customer sites in/near Leiston (approx. within 25 miles) is required. Candidate should also have a car. Major travel will be within the site ...

candidate must work from the Leiston office daily). Candidate must have a UK Full Driving License and be ready to travel between multiple customer sites within approximately 25 miles of Leiston. A site vehicle will be available onsite for travel within the required locations. SC Clearance is mandatory. … including replacing consumables. Active Directory group management, account unlocks, and password resets. Candidate should have a UK Full Driving License as travel within multiple customer sites in/near Leiston (approx. within 25 miles) is required. Candidate should also have a car. Major travel will be within the site ...

candidate must work from the Leiston office daily). Candidate must have a UK Full Driving License and be ready to travel between multiple customer sites within approximately 25 miles of Leiston. A site vehicle will be available onsite for travel within the required locations. SC Clearance is mandatory. … including replacing consumables. Active Directory group management, account unlocks, and password resets. Candidate should have a UK Full Driving License as travel within multiple customer sites in/near Leiston (approx. within 25 miles) is required. Candidate should also have a car. Major travel will be within the site ...

being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices … encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS Hours of work: Monday to Friday 8am - 6pm on a rota ...

strong track record of leading complex technical projects. You will bring: 5-6 years of experience in an IT-oriented environment, ideally in a service management or operations role within a technology-driven setting Hands-on expertise in Microsoft Dynamics 365, particularly in Customer Service or Field … Service modules Familiarity with methodologies such as Agile, Lean, SDLC, and Kanban A deep understanding of the product development lifecycle Strong facilitation skills to drive collaboration in workshops and meetings Experience supporting product owners to ensure delivery aligns with organisational goals Excellent stakeholder management and relationship-building skills Additional ...

experienced Business Analyst with strong D365 expertise to support a major transformation programme. Key Responsibilities Conduct comprehensive 'as-is' process mapping across current sales, customer service, and field service functions. Perform detailed gap analysis between existing business processes and the current D365 system build. Identify and communicate … programme in maintaining a clear scope and robust change management approach. Skills & Experience Required Proven experience working with Microsoft Dynamics 365, specifically across Field Service and Sales modules. Strong background in process mapping, gap analysis, and operational optimisation. Excellent understanding of scope control and change management principles within complex ...

working lives and organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing As a Service Advantage Technician you will be providing customers with a professional and efficient installation, maintenance, and repair services on an increasingly broad range of equipment … devices that Ricoh support including audio-visual, network devices, servers, routers, smart lockers. Key Accountabilities To provide a technical service to customers, including installation, maintenance, and repair of a wide range of Service Advantage products. To embrace the core Ricoh value of Customer Centricity in ensuring customers ...