601 to 625 of 2,647 Customer Service Jobs in the UK excluding London

opportunities and advocate for multiple Freshworks product lines that focus on the mid-market and Enterprise customers. As a brand ambassador, you will champion our innovative Software-as-a-Service products to make organisations more productive, efficient, and customer-oriented. Working hand-in-hand with our marketing team and our business development representatives, you will be especially responsible … with executive-level decision-makers and strive to become a trusted advisor and a partner at your named accounts Generate specific opportunities at each enterprise account in response to customer requirements and unaddressed pain points Communicate constantly with other departments such as marketing and pre-sales regarding the design and execution of campaigns to improve our internal and external … resources effectively, e.g. steering the business development and presales representatives to reach your individual sales goals. Provide regular reporting of pipeline and forecasting to the Sales Manager Travel to customer locations and customer-focused events regularly Educate yourself to become an expert in SaaS products, CRM systems, and our product suite Qualifications A diploma or Master’s degree More ❯

Type: Full-time, Permanent About SRD Technology UK At SRD Technology UK, were passionate about delivering cutting-edge IT solutions with a personal touch. As a forward-thinking Managed Service Provider (MSP), we pride ourselves on our commitment to innovation, agility, and exceptional customer service. We support a wide range of clients across diverse sectors, helping them thrive … Support Analyst who loves problem solving. As a Technical Support Analyst in Tier 1, you will work closely with Technical Support Analysts to provide IT support to our managed service clients across the UK. This role requires a key focus on customer care and getting the job done well. This individual will also need to work on multiple … may include site visits if required. Key Responsibilities First point of contact for IT support queries (phone & Ticket System) Providing 1st line remote support and escalating when needed. Managing customer requests such as installations, user account changes, and updates Daily/weekly security/health and backup checks Contributing to and improving our knowledge base system Assisting project engineers More ❯

sole UK national with the ability to obtain SC Clearance Salary: Up to £30k per annum + benefitsAre you a hands-on IT professional who enjoys variety, structure, and customer interaction? This IMAC Desktop Support Engineer opportunity offers you the chance to join a highly respected technology services team supporting a major client. Whether you're an experienced IT … doing Device & Equipment Management: Build, rebuild, provision, and configure end-user devices to meet specifications. Inventory Control: Manage deliveries, maintain accurate stock records, and oversee equipment allocation and disposal. Service Delivery: Coordinate and complete IMAC (Install, Move, Add, Change) activities efficiently and in line with SLAs. Customer Interaction: Provide a professional, courteous service - ensuring users receive timely … quality support. Collaboration: Work closely with other support teams to maintain seamless operations and deliver exceptional service. What you'll bring Previous experience in IT support or technical field service (hardware/software). Knowledge of desktop environments (Windows 7-10), application installs, and ticketing systems (e.g. ServiceNow). Understanding of networking and server fundamentals. Excellent organisation, troubleshooting, and More ❯

Technical Customer Support Specialist Staffline Ireland are recruiting for a Technical Customer Support Specialist on behalf of a leading park management and booking systems provider. This is a fantastic opportunity to join a forward thinking, dynamic company, as the company is experiencing an exciting period of strong growth within the sector. Responsibilities: Working closely with the sales team … and suggestions for improving the system. Supporting the Sales Manager and the Account Manager. Any other duties role may involve. Person Specification: 1 year's sales support, administration or customer service experience OR a related qualification. The initiative to effectively diagnose issues, react to and cope appropriately with customers, and satisfactorily resolve their issues. The ability to 'think … outside the box' and effectively solve customer queries within the parameters of the system capabilities. Ability to liaise and communicate well with clients, developing and maintaining new and existing relationships. Well organised, used to working to tight time scales and meeting deadlines. Pro-active, enthusiastic, and positive attitude. Strong attention to detail and experience working with Excel. No experience More ❯

Role Description Responsibilities: Overseeing the implementation process, ensuring customer satisfaction, providing software training, and managing ongoing support for dental practices. Collaborating with cross-functional teams to ensure successful implementation. Identify and communicate potential risks and roadblocks during implementation. Being a single point of contact for the customer till they are settled and set up for success on CareStack. … Adopt a consultative approach to understand the current practice workflows and adapting them for CareStack. Influence and educate the customer towards better workflows and SOPs that would yield higher growth Monitor them for core workflow adoption during the initial few weeks and proactively reach out if they are found vulnerable while using CareStack. Make an early assessment of the … the practice and predict possible churn scenario and highlight the ones that may need more support than usual. Required Skills/Experience Analytical Skills, Software Implementation, and Communication skills Customer Satisfaction and Customer Service skills Experience in healthcare or dental industry is a plus Experience using software Strong project management skills Excellent problem-solving abilities Ability to More ❯

has ambitious growth plans and a strong focus on teamwork and innovation. Personality We are seeking a motivated individual with a passion for technology and a strong commitment to customer service. If you have a technical attitude with the ability to troubleshoot technical issues effectively, this could be the opportunity for you! Reward 9am 5pm Monday to Friday … days holiday + bank holidays Company pension Office-based role with opportunities for on-site customer interaction Opportunities for training and professional development A supportive and collaborative work environment Company vehicle may be available for travel to client sites Job Role: Customer Support: Providing technical support via phone and email Troubleshooting technical issues related to systems, including hardware … software, and connectivity Logging and tracking support requests, ensuring timely resolution and customer satisfaction Escalating complex issues to senior technical staff as needed Project Development: Assisting in the installation and configuration of systems at client locations Ensuring projects are completed on time and within budget, adhering to quality standards Providing on-site training on the use of new systems More ❯

a best-in-class digital experience for its customers. We’re now looking for a Product Manager with a strong B2C background and a passion for delivering seamless, impactful customer journeys. If you thrive in fast-moving environments where customer experience is at the heart of every decision, this could be a brilliant fit. What you’ll be … doing: Own and shape the digital customer experience, ensuring every online interaction feels simple, intuitive, and valuable. Work closely with in-house development, UX, QA, and data teams to turn ideas into tangible product improvements. Collaborate across sales, marketing, and customer service to spot opportunities for digital innovation. Lead end-to-end product delivery, from insight and … discovery through to delivery and optimisation. Continuously analyse performance data and customer feedback to drive improvements and measure impact. What we’re looking for: Proven experience in B2C product management, ideally within eCommerce, retail, travel, or another consumer-facing environment. A track record of improving digital customer journeys and influencing customer experience metrics. Hands-on experience working More ❯

multiple priorities, resolve complex issues, and ensure IT services run smoothly in an environment where every second counts. Key Responsibilities Deliver technical support and solutions across the full ITIL service lifecycle Support both operational and project-based tasks, meeting demanding SLAs and deadlines Provide exceptional customer service and guidance to colleagues and stakeholders Maintain strong communication with … internal teams and third parties Identify and drive service improvements and process enhancements Provide out-of-hours and trackside support on a rota basis What We re Looking For Proven experience in an IT Support or Service Desk environment Strong technical knowledge and a customer-focused mindset Excellent communication skills and attention to detail A proactive, flexible More ❯

2nd Line Support Technician – Managed Service Provider (MSP)Location: South SheffieldSalary: £28,000 – £35,000 (dependent on experience)Type: Permanent, Full-time Elevation Tech & Transformation are supporting a well-established Managed Service Provider based in South Sheffield, who is seeking an experienced 2nd Line Support Technician to join their growing technical team. This is an excellent opportunity for … someone with solid MSP or SLA-based service desk experience to develop their career within a supportive and technically varied environment. Key Responsibilities: Provide 2nd line technical support to clients across a range of industries Manage and resolve incidents and service requests within defined SLA targets Support and maintain Windows Server environments and virtual platforms (VMware) Administer and … Manage and support SQL Server, ensuring performance and reliability Configure and support firewalls (NAT, PAT, ACLs) and manage antivirus solutions Key Skills & Experience: Previous experience working for a Managed Service Provider or within an SLA-driven service desk environment Strong technical knowledge of: Windows Server and Microsoft 365 VMware/virtualised environments Networking – LAN, WAN, VPN and Wireless More ❯

operate on a global scale Main duties: Provide 1st line technical support to customers by resolving queries related to the company’s products and services The role: - Provide outstanding customer support to customers - Handle incoming queries by phone, email and live chat - Ensure all calls are logged accurately - Analyse data and respond accordingly - Be responsible for scheduling engineering service calls - Provide customer training on products - Monitor and report any issues as needed - Any additional tasks as needed by management The candidate: - Fluent in French (written and spoken) essential - Experience in customer service or 1st line technical support beneficial - Excellent communication skills - Customer focused with a high attention to details - Good IT skills The salary More ❯

agility of a specialist provider with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of … challenge into a success story! We are searching for a Post-Sales Escalation Engineer who thrives in dynamic environments, enjoys solving complex issues, and takes clear pride in exceptional customer experience. Think of yourself as the trusted guide in a world where hybrid tech stacks, cloud solutions, and productivity-critical environments meet. If you love being hands-on, delight … step Troubleshoot complex issues via remote tools, diving deep into server, infrastructure, and networking layers Work alongside vendors, Technical Helpdesk teams and internal stakeholders to drive resolution and enhance customer outcomes Champion best practice, process discipline, and continual service improvement Communicate with clarity, empathy, and confidence in high-profile customer touchpoints This role is fully remote with More ❯

Role: Customer Support Executive (SaaS) Location: Commutable to Witney (OX28) Salary: £25,000 - £27,000 Job Type: Full Time, Permanent, Hybrid A fantastic opportunity has arisen within our UK based Customer Support team for an enthusiastic and self-motivated Customer Support Executive to join us. You will be working as part of a dedicated Support team, responding … to and resolving system queries for our impressive customer base. Webexpenses is a global FinTech company and we were one of the first companies to bring SaaS applications to the market, disrupting how organisations handle employee expenses. Headquartered in the UK we also have offices in Australia, clients in over 70 countries and over 300,000 users of our … role you will act as the first point of contact for our customers, providing them with the best experience of Webexpenses. You will complete operational activities associated with incoming customer support, including receiving, checking understanding, logging, taking ownership and resolving enquiries. Quite simply, you will provide excellent support to our customers so that they can focus on their job More ❯

Role: Customer Support Executive (SaaS) Location: Commutable to Witney (OX28) Salary: £25,000 - £27,000 Job Type: Full Time, Permanent, Hybrid A fantastic opportunity has arisen within our UK based Customer Support team for an enthusiastic and self-motivated Customer Support Executive to join us. You will be working as part of a dedicated Support team, responding … to and resolving system queries for our impressive customer base. Webexpenses is a global FinTech company and we were one of the first companies to bring SaaS applications to the market, disrupting how organisations handle employee expenses. Headquartered in the UK we also have offices in Australia, clients in over 70 countries and over 300,000 users of our … role you will act as the first point of contact for our customers, providing them with the best experience of Webexpenses. You will complete operational activities associated with incoming customer support, including receiving, checking understanding, logging, taking ownership and resolving enquiries. Quite simply, you will provide excellent support to our customers so that they can focus on their job More ❯

Role: Customer Support Executive (SaaS) Location: Commutable to Witney (OX28) Salary: £25,000 - £27,000 Job Type: Full Time, Permanent, Hybrid A fantastic opportunity has arisen within our UK based Customer Support team for an enthusiastic and self-motivated Customer Support Executive to join us. You will be working as part of a dedicated Support team, responding … to and resolving system queries for our impressive customer base. Webexpenses is a global FinTech company and we were one of the first companies to bring SaaS applications to the market, disrupting how organisations handle employee expenses. Headquartered in the UK we also have offices in Australia, clients in over 70 countries and over 300,000 users of our … role you will act as the first point of contact for our customers, providing them with the best experience of Webexpenses. You will complete operational activities associated with incoming customer support, including receiving, checking understanding, logging, taking ownership and resolving enquiries. Quite simply, you will provide excellent support to our customers so that they can focus on their job More ❯

Role: Customer Support Executive (SaaS) Location: Commutable to Witney (OX28) Salary: £25,000 - £27,000 Job Type: Full Time, Permanent, Hybrid A fantastic opportunity has arisen within our UK based Customer Support team for an enthusiastic and self-motivated Customer Support Executive to join us. You will be working as part of a dedicated Support team, responding … to and resolving system queries for our impressive customer base. Webexpenses is a global FinTech company and we were one of the first companies to bring SaaS applications to the market, disrupting how organisations handle employee expenses. Headquartered in the UK we also have offices in Australia, clients in over 70 countries and over 300,000 users of our … role you will act as the first point of contact for our customers, providing them with the best experience of Webexpenses. You will complete operational activities associated with incoming customer support, including receiving, checking understanding, logging, taking ownership and resolving enquiries. Quite simply, you will provide excellent support to our customers so that they can focus on their job More ❯

Role: Customer Support Executive (SaaS) Location: Commutable to Witney (OX28) Salary: £25,000 - £27,000 Job Type: Full Time, Permanent, Hybrid A fantastic opportunity has arisen within our UK based Customer Support team for an enthusiastic and self-motivated Customer Support Executive to join us. You will be working as part of a dedicated Support team, responding … to and resolving system queries for our impressive customer base. Webexpenses is a global FinTech company and we were one of the first companies to bring SaaS applications to the market, disrupting how organisations handle employee expenses. Headquartered in the UK we also have offices in Australia, clients in over 70 countries and over 300,000 users of our … role you will act as the first point of contact for our customers, providing them with the best experience of Webexpenses. You will complete operational activities associated with incoming customer support, including receiving, checking understanding, logging, taking ownership and resolving enquiries. Quite simply, you will provide excellent support to our customers so that they can focus on their job More ❯

IT Service Desk Analyst Location: Leeds, Job Type: Contract Duration: 3 months Start: ASAP Rate: £130 - £160 INSIDE Required Skills & Qualifications: Experience troubleshooting issues with Windows 11 and Microsoft Office 365. Familiarity with diagnosing internet connection and Wi-Fi issues. Day-to-day administration skills in Active Directory and MS Exchange Console. Basic networking experience, including patching and knowledge … software maintenance, including Windows updates and Anti-Virus. Strong problem-solving and analytical skills, with the ability to work calmly under pressure. Good knowledge of ITIL methodologies and excellent customer service skills. At least one year’s experience in a professional services environment is preferred. More ❯

and have our customers’ best interest at heart, as well as the business itself. The Main Purpose Of The Job Is Put our customers first by providing industry leading customer service with innovative solutions to overcome challenges faced by our customers. Apply advanced troubleshooting techniques to provide solutions to our customers' individual needs. Work directly with Grass Valley … Support Account Managers and Product Experts to help reproduce and resolve customer issues. Drive customer communication Drive projects that improve support-related processes and our customers’ technical support experience Write tutorials, how-to videos, and other technical articles. Work on highly complex customer problems. Provide prompt and accurate feedback to customers. Ensure all issues are properly logged … minimum of 1 year of work-related skills, knowledge, or experience is required in related broadcast industry (video or cloud services) Ideally coming from a Broadcast Technical Support, Field Service, Technical Operations or Professional Services role. Previous experience or knowledge with CRM systems Understanding of broadcast production and technologies, including media file standards and applications. Working Knowledge of digital More ❯

and have our customers’ best interest at heart, as well as the business itself. The Main Purpose Of The Job Is Put our customers first by providing industry leading customer service with innovative solutions to overcome challenges faced by our customers. Apply advanced troubleshooting techniques to provide solutions to our customers' individual needs. Work directly with Grass Valley … Support Account Managers and Product Experts to help reproduce and resolve customer issues. Drive customer communication Drive projects that improve support-related processes and our customers’ technical support experience Write tutorials, how-to videos, and other technical articles. Work on highly complex customer problems. Provide prompt and accurate feedback to customers. Ensure all issues are properly logged … minimum of 1 year of work-related skills, knowledge, or experience is required in related broadcast industry (video or cloud services) Ideally coming from a Broadcast Technical Support, Field Service, Technical Operations or Professional Services role. Previous experience or knowledge with CRM systems Understanding of broadcast production and technologies, including media file standards and applications. Working Knowledge of digital More ❯

and have our customers’ best interest at heart, as well as the business itself. The Main Purpose Of The Job Is Put our customers first by providing industry leading customer service with innovative solutions to overcome challenges faced by our customers. Apply advanced troubleshooting techniques to provide solutions to our customers' individual needs. Work directly with Grass Valley … Support Account Managers and Product Experts to help reproduce and resolve customer issues. Drive customer communication Drive projects that improve support-related processes and our customers’ technical support experience Write tutorials, how-to videos, and other technical articles. Work on highly complex customer problems. Provide prompt and accurate feedback to customers. Ensure all issues are properly logged … minimum of 1 year of work-related skills, knowledge, or experience is required in related broadcast industry (video or cloud services) Ideally coming from a Broadcast Technical Support, Field Service, Technical Operations or Professional Services role. Previous experience or knowledge with CRM systems Understanding of broadcast production and technologies, including media file standards and applications. Working Knowledge of digital More ❯

Good understanding of networking fundamentals—DNS, TCP/IP, VPNs, and Wi-Fi Hands-on experience administering Active Directory, Azure AD, Microsoft 365, Exchange Online and Intune Familiarity with service desk/ticketing systems Excellent communication and customer service skills—able to translate complex tech into plain English You’ll be part of a forward-thinking manufacturing More ❯

to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our 'Purple Army' and become part of a team driven by a set of values that guide … can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a 'Wow!' About the Role: We are looking for an enthusiastic customer-focused individual with previous experience of leadership within the ICT sector, preferably in an IT and/or Telecoms Helpdesk role. You will be responsible for taking inbound calls … Support and upskill existing team members through coaching, feedback, monthly one-to-ones, and training sessions. Issue work to team members based on capacity/skillset/knowledge Ensuring customer faults and incidents are responded to and resolved within SLAs Demonstrate ownership, accountability, and strive for 'First Call Resolution' Support the team as needed by answering the phone to More ❯

HybrIT Introduction Please make sure you read the following details carefully before making any applications. HybrIT Services is a rapidly expanding Systems Integrator and Managed Service Provider. We pride ourselves on a customer-first approach, delivering high-quality services while fostering strong relationships with our clients. Our diverse customer base includes large corporations, medium-sized businesses, and … development within a dynamic and expanding company. Location This is a hybrid role, offering the flexibility to work from home with office attendance 3 days a week, travel to customer sites for support purposes could be required on occasion. Candidates must be within a commutable distance to the office in or close to the NN7 postcode. Hours Standard working … and 7pm. A shift rota is in place for out of hours cover which rotates between the team. Out of hours upgrades, changes and patching are required based on customer requirements, this is then reflected in the working pattern of the team. Role Summary As a Senior Network Support Analyst, you will provide advanced technical support for network and More ❯

Technical Support Engineer - 1st/2nd Line - Managed Service Provider Environment Technical Support Engineer - Our client is a successful managed service provider (MSP) whose reputation for delivering excellent customer service demands they now hire an additional Technical Support Engineer to operate within their client support function. IDEALLY you will be employed (or recently employed) in a … Managed Service Provider (MSP) environment. Technical Support Engineer - Provision of 1st Line Helpdesk to 2nd Line support - Operating within a flat management structure, the ideal candidate will: • Enjoy providing remote and telephone support to a varied clientele • Have the ability to assist with project managing installations and upgrades • Have a very good working knowledge of PCs and Windows networking More ❯

education and training, workforce planning, workforce development and transformation, leadership and succession planning, and careers. Our purpose is to develop a workforce that delivers excellent care to patients/service users and excellent population health. We are a Special Health Authority working closely with our partners; Social Care Wales, education providers, professional and regulatory bodies and Welsh Government. HEIW … experience in data management and/or information systems support Working knowledge and understanding of the principles of the Data Protection Act and Information Governance protocols Ability to understand service user requirements and to communicate technical information to a non-technical audience through a variety of mediums e.g., face to face/email/phone/presentation/training … of working in an environment where there is a requirement to multitask and have a flexible approach to work whilst maintaining accuracy at all times Experience of dealing with service users/customer service experience Experienced in the use of formulae and Pivot tables in Excel in the analysis of data Desirable Responsibility for the day-to More ❯