426 to 450 of 470 ITIL Jobs in the UK excluding London

scheduling recommendations to support effective and timely delivery Ensure alignment with financial constraints, delivery priorities, and organisational objectives Drive governance and planning frameworks (e.g. ITIL, PRINCE2 or similar methodologies) Support environment and infrastructure planning, including upgrades and improvements Ensure compliance with regulatory, security, and operational requirements Build strong relationships with … skills Ability to manage competing priorities, risks, and dependencies Experience balancing resource demand with business needs and budgets Familiarity with governance frameworks such as ITIL, PRINCE2, or similar Strong analytical and problem-solving capabilities Experience working with external vendors and delivery partners Understanding of regulatory, security, and operational risk considerations ...

scheduling recommendations to support effective and timely delivery Ensure alignment with financial constraints, delivery priorities, and organisational objectives Drive governance and planning frameworks (eg ITIL, PRINCE2 or similar methodologies) Support environment and infrastructure planning, including upgrades and improvements Ensure compliance with regulatory, security, and operational requirements Build strong relationships with … skills Ability to manage competing priorities, risks, and dependencies Experience balancing resource demand with business needs and budgets Familiarity with governance frameworks such as ITIL, PRINCE2, or similar Strong analytical and problem-solving capabilities Experience working with external vendors and delivery partners Understanding of regulatory, security, and operational risk considerations ...

integrations Maintain availability, performance, and operational stability Coordinate incident resolution across internal teams and external vendors Run incident, problem, and change processes aligned to ITIL Participate in Major Incident Management, RCA, CAB, and release planning Monitor data refresh cycles, batch jobs, and reporting availability Create and maintain runbooks, SOPs … with at least TWO of the following platforms : Oracle OBIEE Hyperion (EPM/FDMEE/DRM) Microsoft Power BI Proven capability working within an ITIL-driven support organisation Exposure to enterprise-scale reporting or BI platforms Strong stakeholder communication capability across business users, vendors, and technical teams Applicants ...

2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 - £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are ...

Secure by Design, Cloud Security Principles, Government Functional Standards, and the Technology Code of Practice. • Knowledge of service design principles, IT service management frameworks (ITIL), and end-to-end service lifecycle management. • Knowledge of enterprise and technical architecture concepts, ensuring service designs align with strategic and operational objectives. • Ability … developing service design options and advised on time, cost, quality, and trade-offs. • Experience in designing business continuity, disaster recovery, and resilience solutions. • ITIL certified, BCS Certificate in Service Design, ISO/IEC 20000 Practitioner (Service Management Standard), Service Integration & Management (SIAM), Lean Six Sigma, TOGAF, AgilePM, or equivalent experience. ...

IT Service Desk Coordinator - St Neots or North Hykeham(Lincoln), Hybrid Salary £35,000-45,000 25 days annual leave inclusive of up to 3 days December shut-down Buy or sell up to 5 ...

IT Service Desk Coordinator - St Neots or North Hykeham(Lincoln), Hybrid Salary £35,000-45,000 25 days annual leave inclusive of up to 3 days December shut-down Buy or sell up to 5 ...

point of escalation for the ICT Service Delivery Team to provide operational guidance and technical support for complex issues. Using practises from the ITIL framework, you will drive continuous improvement in ICT Service Delivery. Working closely with suppliers, partners, and internal teams, you will help maintain highly available, secure … senior technical support for complex endpoint issues, including how to manage the call life cycle through incident and problem management. Experience working in an ITIL environment and understand relating to Incident and Service Request, Problem, and Change management. Leading on ICT Service Level, Availability, Continuity, Capacity, Security, Release, and Configuration ...

point of escalation for the ICT Service Delivery Team to provide operational guidance and technical support for complex issues. Using practises from the ITIL framework, you will drive continuous improvement in ICT Service Delivery. Working closely with suppliers, partners, and internal teams, you will help maintain highly available, secure … senior technical support for complex endpoint issues, including how to manage the call life cycle through incident and problem management. Experience working in an ITIL environment and understand relating to Incident and Service Request, Problem, and Change management. Leading on ICT Service Level, Availability, Continuity, Capacity, Security, Release, and Configuration ...

UCD Service Designer - Central Government Location: Remote (Occasional travel to Telford) Clearance: BPSS Contract: 6-month rolling IR35: Inside IR35 Experience: Must have Central Government experience Overview We are seeking an experienced UCD Service Designer ...

infrastructure incidents and issues Ensure stable operation across servers, networking, storage, and telephony Coordinate cross‐team and third‐party support during incidents Maintain ITIL‐aligned operational processes (incident, event, capacity management) Produce clear management and operational reporting Ensure documentation and knowledge items remain current Coach and support team members, maintaining … Active Directory/Azure AD, Virtualisation, Backup and disaster recovery Experience with SolarWinds Orion for monitoring and event management is advantageous Comfortable working in ITIL‐aligned, service‐driven environments Contract Overview Role: Infrastructure Operations Manager Duration: 3 Month Contract IR35: Inside IR35 Rate: £450 - £500 per day Location: Hybrid, Nottingham ...

involves working closely with business stakeholders to understand HR requirements, identify challenges, and deliver effective system solutions while supporting ongoing ADM delivery within an ITIL framework. Key Responsibilities: Lead configuration, support, and optimisation of SAP SuccessFactors Employee Central. Engage with HR stakeholders to gather requirements, analyse issues, and propose solutions. … other SuccessFactors team members. Support integrations, data replication to S/4HANA, and related SF modules where required. Ensure effective ADM delivery aligned with ITIL processes including incident, problem, and change management. Experience required: At least 10 to 15 years of strong hands on in SAP SuccessFactors Employee Central module ...

organisation and external vendors to achieve desired outcomes. Knowledge of Software Licenses: Familiarity with software license procurement and renewal processes is a big plus. ITIL Knowledge: Experience in ITIL Asset Management or a related qualification is desirable. Hardware Lifecycle Knowledge: Understanding hardware lifecycle and disposal processes will be advantageous. ...

dealing with escalations. In addition to the above, you will need to have good knowledge of service desk and working in an ITIL compliant environment (ITIL Qualified). This role is ideal for someone who thrives in large, enterprise-scale environments and can hit the ground running. Key Skills required … Proven experience as a Service Operations Manager, Supplier Manager or Service Desk Operations Manager. Experienced with incident and problem processes. ITIL qualified Good knowledge of Service Desk Excellent track record of managing suppliers in reaching successful outcomes. Self-starter with a proactive attitude This is a great opportunity to join ...

will oversee a dedicated Service Desk Manager and a team of 5+ engineers, ensuring the smooth running of day-to-day support while embedding ITIL-aligned processes that enhance consistency, efficiency, and customer satisfaction. The Service Delivery Manager will provide leadership across all service functions, ensuring that performance targets … oversight of a wider team of engineers. Owning end-to-end service delivery, ensuring SLAs, KPIs, and contractual commitments are achieved. Implementing and maturing ITIL processes across Incident, Problem, Change, Request, and Continual Service Improvement. Acting as the senior point of escalation for service-related matters and ensuring timely resolution. ...

equivalent experience in Information Technology, Computer Science, Engineering, or a related discipline. • Citrix Virtual Apps and Desktops in an enterprise environment- resilient Citrix environments. • ITIL-based service management and operational best practices. • Proven experience in a hands-on Infrastructure Engineer, EUC Engineer, or similar role supporting enterprise platforms. • Extensive experience … skills, including creation and maintenance of build standards and operational procedures. Desirable Citrix certifications: CCA-V/CCA-D CCP-V/CCP-D ITIL Foundation certification. Automation and scripting (e.g. PowerShell, Citrix APIs). Profile management and user experience optimisation technologies (e.g. FSLogix, Citrix Profile Management). Monitoring ...

infrastructure incidents and issues Ensure stable operation across servers, networking, storage, and telephony Coordinate cross-team and third-party support during incidents Maintain ITIL-aligned operational processes (incident, event, capacity management) Produce clear management and operational reporting Ensure documentation and knowledge items remain current Coach and support team members, maintaining … Active Directory/Azure AD, Virtualisation, Backup and disaster recovery Experience with SolarWinds Orion for monitoring and event management is advantageous Comfortable working in ITIL-aligned, service-driven environments Contract Overview Role: Infrastructure Operations Manager Duration: 3 Month Contract IR35: Inside IR35 Rate: £450 - £500 per day Location: Hybrid, Nottingham ...

that end users receive top-notch support and guidance. Your main responsibilities will include: Incident Resolution: Analyse , diagnose, and resolve incidents in line with ITIL v3 Incident Management processes,ensuring adherence to service level agreements. Communication: Keep users and ICT functions updated on incident statuses, providing clear and effective communication … high-priority incidents, ensuring business continuity. What We're Looking For: To succeed in this role, you should possess: A solid educational background with ITIL v2 or v3 knowledge or qualification. Experience in a service desk or technical environment. Exceptional communication skills, both written and oral, with a customer-focused ...

resolve service desk tickets Troubleshoot hardware, software, and user issues Communicate clearly with non-technical users Support remote administration and system monitoring Follow ITIL-based service processes and SLAs Required Experience Experience in an IT support/service desk role Knowledge of Microsoft technologies & Active Directory Understanding of ITIL framework ...

consistent working practices. Person Specification Qualifications & Training Essential Educated in Computer Science, or equivalent experience in related field. Evidence of continuing professional development. Desirable ITIL Foundation Courses. Experience Essential Experience of acting as a first line of support for data, reporting, or information queries within a busy service environment. … reports using web-based reporting services e.g. Microsoft SQL Reporting Services and Microsoft Power BI. Experience of using IT based service management skills i.e. ITIL or equivalent. Experience of working in a complex and demanding environment. Skills, Knowledge & Abilities Essential Knowledge of Business Intelligence information reporting tools i.e. Microsoft Power ...

services and infrastructure (Cloud/SaaS, Networks, End-User Computing). Proven ability to manage SLAs/KPIs and lead structured service reviews. ITIL Foundation certification (or equivalent) desirable, with practical ITSM knowledge. Excellent communication, negotiation, and conflict resolution skills. Analytical mindset with the ability to turn data into actionable … confident holding vendors to account, skilled at translating technical detail into business value, and motivated to drive operational excellence while developing further through ITIL learning and hands-on experience. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have ...

Execute basic SQL queries for data checks and validation. Support upcoming system and process changes as part of a wider transformation initiative. Work within ITIL processes for incident, request, and change management. Liaise with internal technical teams and business users to ensure timely resolution of issues. Maintain documentation, SOPs … work with and interpret JSON files. Experience reviewing and analysing log files. Understanding of application process flows and how systems interact. Knowledge of ITIL practices (certification desirable). Strong communication skills and the ability to work with users at all levels. A proactive and curious mindset, with a willingness ...

What you'll be doing: The IT Programme Manager role is a key position, responsible for the management of strategic initiatives within a large investment portfolio, supporting the Retail side of our business. This is ...

identifying potential IT incidents, and managing root cause. The Problem and Change Manager will have overall responsibility for the development, implementation and delivery of ITIL (ICT best practice) Change and Problem processes for South West Ambulance NHS Foundation Trust (SWASfT) and is responsible for ensuring their compliance with … Specification Education and qualifications Essential Degree, HNC, HND with a Distinction or equivalent qualification in a relevant IT/technical discipline. Holds a current ITIL v4 Foundation/Practitioner certificate or a lapsed ITIL v3 Foundation/Practitioner certificate or equivalent experience. Knowledge of specialist areas, acquired through graduate diploma ...

ability to produce reports and improvement plans based upon available information Previous experience within a project management setting beneficial Experience within an ITIL environment or exposure to ITIL service management practices beneficial A willingness to travel to different Davies UK sites or client sites as required. ...