426 to 450 of 510 ITIL Jobs in the UK excluding London

Change Management or similar role preferred Proven track record of managing end-to-end change initiatives in complex environments Frameworks & Methodologies Experience with ITIL (especially Change Enablement) preferred Change Governance Experience participating in Change Advisory Boards (CABs) Strong understanding of risk assessment, impact analysis, and change prioritization Tool Proficiency Experience … role. Candidates with the experience or relevant job titles of; Change Management Coordinator, Change Analyst, IT Change Coordinator, Service Management Analyst, Junior Change Manager, ITIL Change Lead, ITSM Coordinator, Service Transition Analyst, NOC Change Coordinator, Operations Support Analyst, Release Coordinator may also be considered for this role. ...

commitments, producing customer reports, and serving as an escalation point for both internal and external stakeholders. DUTIES & RESPONSIBILITIES: Oversee service operations, incidents, and ITIL processes to ensure SLA compliance. Improve service delivery through trend analysis and process improvements. Manage customer service reviews, reporting, and stakeholder relationships. Drive continuous improvement … highly desirable Experience in Service Delivery or IT Service Management Solid technical understanding of IT support environments Experience and knowledge of using ITIL v3/v4 best practice Excellent communication and stakeholder-management skills Strong analytical and reporting ability SALARY & BENEFITS: Basic salary up to £40,000 Company profit share ...

Responsibilities Lead, manage and develop a team of technical specialists Oversee delivery and support of D365 and Power Apps services Ensure services meet ITIL best practices and agreed service levels Manage workloads, priorities, and cross-team dependencies Maintain compliance with architectural and security standards Build strong relationships with stakeholders, suppliers … wider Microsoft 365 ecosystem (e.g. Marketing tools) Understanding of CRM security models and governance Experience in IT service delivery and service management (ITIL Foundation or equivalent) Proven ability to lead and develop high-performing teams Experience managing suppliers and IT contracts Strong stakeholder management and communication skills Familiarity with Agile ...

Senior ServiceNow Engineer on a contract basis for a 12-month duration, located in Farnborough. In this role, you will utilise your expertise in ITIL v2 and ITIL to drive the implementation and enhancement of ServiceNow capabilities within the organisation, supporting critical initiatives and platform maturity. Key Responsibilities: Design … deliver ServiceNow solutions focusing on CSM and ITIL-based workflows, ensuring alignment with agreed requirements and timelines. Lead and execute ServiceNow integrations with enterprise platforms using REST APIs and standard integration patterns. Produce technical designs, configurations, and build artifacts that adhere to internal standards and are supportable. Optimise workflows, business ...

external stakeholders. Support broader service initiatives and collaborate across departments to improve customer experience. Key Skills and Experiences of an Service Delivery Manager: ITIL V4 Foundation (essential); additional ITIL modules are a plus 2+ years of experience in a customer-facing service management role Background in IT, Managed Services ...

infrastructure engineer to work collaboratively with colleagues and our customer on an exciting and critical system, delivering technical services in a dynamic ITIL environment. Are you ready for your next career challenge? At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated … build with a number of bespoke/legacy applications Packaging of applications Excellent communications skills, organisational skills and independent and autonomous working Experience in ITIL ICT service delivery on critical infrastructure Experience of working under pressure to meet deadlines while handling multiple priorities Experiencing in patch management including analysis ...

customer outcomes, cost, and risk Excellent stakeholder management and executive communication skills Highly data-driven, translating insight into action Experience with ServiceNow, Lean, and ITIL frameworks IT service desk leadership experience with broad technical understanding (ITSM, OS, networking) Strong knowledge of ITIL processes (incident, request, change) Demonstrated delivery of measurable ...

Windows and Microsoft 365 Exposure to Active Directory (password resets, account management) Awareness of service desk platforms such as ServiceNow or HaloPSA Understanding of ITIL principles Skills Strong troubleshooting and problem-solving ability Clear communication with both technical and non-technical users Ability to prioritise tasks in a fast-paced … environment Comfortable using remote support tools Qualifications (desirable) GCSE Maths and English (Grade C or above) CompTIA A+ Microsoft Technology Associate ITIL v4 Foundation What We Offer: 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum ...

team members Monitor team performance Collaborate with stakeholders Identify future skills requirements Essential Skills & Experience Experience managing major incidents in complex IT environments Strong ITIL Incident Management knowledge Public and private sector experience Familiarity with ITSM tools Microsoft 365 knowledge (Teams, SharePoint) Strong communication skills Documentation and reporting capability Understanding … Incident and Problem Management ITIL awareness or certification Key Competencies Calm decision-making under pressure Leadership and people management Stakeholder engagement Analytical thinking Continuous improvement mindset Collaborative approach Why Apply? Opportunity to lead critical incident management in a high-impact environment and contribute to process improvements while developing professionally within ...

such as Asp.Net, Python, PHP, Apache. Experience managing SQL databases (Azure DB, Managed SQL, MS SQL & MySQL). Strong troubleshooting skills and familiarity with ITIL-based service processes. Excellent written and oral communication skills, with the ability to manage small projects and prioritize effectively. Desirable: AZ 104, AZ 204/… certifications, ITIL v3/4 qualification, experience in an Agile environment. If you are interested in this opportunity please apply online or for more information, please contact ...

within a large organisation. Experience within IT Service Management functions Strong understanding of Incident, Problem, Transition/Acceptance and Continuity practices. Detailed Knowledge of ITIL-aligned service management frameworks Experience working with ITSM/ESM platforms such as ServiceNow Excellent communication, stakeholder management and problem-solving skills A good team … leader able to with a solid track record of coaching and development of others. Desirable ITIL certifications (V3 & V4 Standards) Detailed Experience across Service Transition and Operational Acceptance/Readiness processes Experience of working into and across organisational risk governance, BIA, Business Continuity practices. Working knowledge of Business change practices ...

reviews, proposal development and technical presentations Contribute technical expertise to pre-sales conversations, evaluate new products and technologies Drive IT service excellence aligned with ITIL principles Skills: Strong experience working with an Apple business with deep knowledge of MAC Proven experience working in an MSP environment Excellent understanding … Azure) Ability to use AI tools, such as Claude on a daily basis Apple/Jamf Certified ideally Experience managing IT services within an ITIL framework Outstanding troubleshooting, problem solving and technical leadership skills Strong knowledge of windows desktop and windows server environments Proven experience in leading and delivering projects ...

partners to maintain quality, manage risk and drive continual improvement. On a day to day basis this looks like: Take ownership of key ITIL processes including Problem, Change, Knowledge Management and Customer Satisfaction (NPS). Use data and insight to identify trends, risks and improvement opportunities. … priorities and take ownership of outcomes. Confident stakeholder engagement and influencing skills. Resilient and comfortable working in a fast-paced, high-demand environment. Desirable: ITIL knowledge or certification. Experience with ServiceNow or similar ITSM tools. Experience working in large or complex service environments. ...

Microsoft 365 Security Administration To hold a certificate for MS-600: Building Applications and Solutions with Microsoft 365 Core Services Trained to ITIL (Information Technology Infrastructure Library) Foundation or higher Knowledge & Skills Essential Understanding and significant working experience of Microsoft SharePoint and related products Understanding of product development and testing ...

OWASP Top 10 and security standards. Support Provide 2nd and 3rd line support across Dynamics CRM applications. Manage incidents, service requests, and changes following ITIL processes. Monitor CRM performance and proactively resolve operational issues Skills & Experience Required Essential Proven technical expertise in Dynamics 365 CE configuration and customisation. Hands … Agile/SCRUM and OWASP principles. Excellent stakeholder management, communication, and problem-solving skills. Desirable Exposure to Copilot and AI-driven tools . ITIL certification or experience working in ITIL environments. Performance tuning and data migration expertise. *Rates depend on experience and client requirements ...

Specification Qualifications Essential First degree or equivalent professional qualification. Recognised Management Qualification or equivalent management experience. Evidence of continued professional development. PRINCE2, MSP or ITIL qualification. Desirable Relevant postgraduate qualification. ITIL Foundation qualification. Experience Essential Substantial experience managing technical IT projects and setting up enterprise and information systems. Substantial experience ...

Responsibilities: Build and maintain strong working relationships with both client stakeholders and internal delivery teams. Demonstrate a solid understanding of service management frameworks, particularly ITIL practices, processes, and procedures. Identify opportunities for enhancement and contribute to the ongoing improvement of service management practices, processes, and procedures to maximise value delivery. … enhancing data quality processes. Work closely with stakeholders and continuous improvement teams to ensure reporting outputs translate into measurable business value. About You ITIL 4 Foundation certification is desirable. Strong knowledge of ITIL frameworks and industry best practices. Experience presenting data insights and visualisations in a clear and impactful way. ...

processes, performance management, and continuous improvement in a collaborative environment. The ideal candidate will have strong skills in stakeholder management, a deep understanding of ITIL principles, and experience with ITSM tools like ServiceNow. We offer a competitive salary of up to £50,000, an annual bonus, and excellent benefits including ...

coaching and motivating people. Proven experience leading or mentoring a service desk team in a high-pressure environment. Strong experience working within an ITIL framework (specifically Incident, Request, and Change Management), ideally holding an ITIL certification. Deep knowledge of Windows OS, Google Workspace Admin, Office 365, and hardware configuration. Experience ...

Support project delivery by managing installation, configuration, testing, and operational handover of new infrastructure Ensure all network services and changes comply with security policies, ITIL processes, and documented standards Work closely with the Service Desk to improve first-line diagnosis, escalation quality, and knowledge articles Engage effectively with internal teams … Experience working with multiple suppliers and internal stakeholders Understanding of service management, reporting, and operational KPIs Experience supporting or delivering infrastructure change within controlled, ITIL-aligned environments Experience contributing to secure, resilient, and supportable network designs Network Engineer Personal Attributes: Confident verbal and written communicator with both users and colleagues ...

Tandem, Unix) together with management of Cryptographic infrastructure. SSH Key Management. Certificate management HSM configuration/installation/support Incident management Change management ITIL Ensure the integrity and availability of cryptographic and key management services to business functions and applications Key Accountabilities Cryptographic Hardware Management - including on site local configuration … management of any control issues identified via audits or other control issues. Essential Skills/Basic Qualifications: Experience in Cryptography/Information Security ITIL Foundation Batchelor Degree in Computer Science Strong stakeholder management, able to influence and negotiate at all levels Attention to detail and accuracy of work Experienced ...

will be expected to work independently and under your own initiative. You will own the 1st and 2nd Line IT support, working to ITIL standards.Day to day focus will be Windows 11, Microsoft 365, Intune and Entra ID but also contributing to solving recurring issues and adding to the knowledge … bank. It is a great role within an ITIL aligned environment where you will also develop skills across cloud, automation and security with opportunity for progression. The Ideal Candidate For this role it is essential that you are a great communicator with previous experience in a 1st/2nd line ...

Introduction Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to ...

Introduction Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to ...

reviews. Improve alert quality by reducing noise and false positives. Stakeholder & Delivery Engagement Collaborate with: oSRE/Ops teams oApplication & platform teams oService Management & ITIL functions Translate monitoring requirements into scalable technical solutions. Participate in architecture discussions, audits, and compliance reviews. ________________________________________ Required Skills & Experience Splunk Expertise Strong hands on experience … solving skills. Enterprise & Production Experience Experience working in large scale enterprise environments (Banking/Financial Services preferred) Exposure to incident management, operational resilience, and ITIL processes Comfortable working in regulated and audit driven environments. ________________________________________ Good to Have Splunk Observability (APM, Infrastructure Monitoring) exposure CI/CD integration for Splunk content ...