451 to 475 of 552 ITIL Jobs in the UK excluding London

Technical Support Engineer

Hiring Organisation
Supporting Education Group
Location
Wakefield, West Yorkshire, England, United Kingdom
Employment Type
Full-Time
Salary
Salary negotiable
Familiarity with Active Directory, user management, and basic networking Exposure to cloud platforms (e.g. Azure), Microsoft Endpoint Manager (Intune), or similar technologies Understanding of ITIL principles or experience in an ITIL-based service environment The ability to do basic triage where tickets are escalated to us from our service desk ...

Windchill Support Consultant (M/F)

Hiring Organisation
Percall Group
Location
Stevenage, England, United Kingdom
performance Contribute to continuous improvement and share best practices Your profile At least 5 years of experience in PLM/Windchill support Familiar with ITIL best practices (ITIL certification being an advantage) Ability to understand and analyze code, investigate incidents, and propose solutions Experience with monitoring tools (Dynatrace, Zabbix ...

Service Desk Manager

Hiring Organisation
Evolve Business Group
Location
Wigan, Greater Manchester, United Kingdom
Employment Type
Permanent
Salary
£48000 - £50000/annum
role involves overseeing service desk operations, maintaining service levels, and driving continuous improvement within the support function. The successful candidate will work within ITIL best practices, ensuring compliance, performance monitoring, and customer satisfaction across all service delivery activities. Key Accountabilities Lead and support the 1st Line IT Support team. Oversee … achieved. Manage Priority One incidents and drive issue resolution. Identify and implement service improvements. Maintain strong stakeholder and vendor relationships. Ensure compliance with ITIL standards, security policies, and best practices. About you: Essential Proven experience in managing a service desk or IT support function. Strong leadership, communication, and interpersonal skills. ...

1st Line Service Desk Analyst

Hiring Organisation
Intercity Technology Limited
Location
Shefford, Bedfordshire, South East, United Kingdom
Employment Type
Permanent
Windows and Microsoft 365 Exposure to Active Directory (password resets, account management) Awareness of service desk platforms such as ServiceNow or HaloPSA Understanding of ITIL principles Skills Strong troubleshooting and problem-solving ability Clear communication with both technical and non-technical users Ability to prioritise tasks in a fast-paced … environment Comfortable using remote support tools Qualifications (desirable) GCSE Maths and English (Grade C or above) CompTIA A+ Microsoft Technology Associate ITIL v4 Foundation What We Offer: 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum ...

Oracle Financials and Supply Chain Applications Specialist

Hiring Organisation
M Group
Location
Stevenage, Hertfordshire, South East, United Kingdom
Employment Type
Permanent
Business Suite R12 and Oracle Fusion Cloud applications, ensuring systems operate efficiently and meet business needs. Work will be delivered in line with ITIL processes, with strong emphasis on service quality and user experience. Close collaboration will take place with Product Owners, Business Analysts and third-party providers. Key Responsibilities … Advanced application support will be delivered across the ERP estate. Responsibilities will include: 3rd line support provided in line with ITIL processes and best practice Business requirements translated into clear technical specifications System enhancements planned, tested and implemented with minimal disruption Oracle ERP configuration, data setup and migration overseen Incidents ...

Service Desk Manager / Service Desk Team Leader

Hiring Organisation
Prize Placements
Location
Kings Langley, Hertfordshire, United Kingdom
Employment Type
Permanent
Salary
£55000 - £65000/annum Excellent Benefits / Hybrid
mentor and support the IT Service Desk to deliver consistent, high-quality support Oversee incident, service requests, and problem management processes in line with ITIL best practices Monitor and report on service performance against SLAs and KPIs Drive continuous improvement of service desk processes, tools and user experience …/experience required: Proven experience in IT support or service desk roles, with leadership responsibility Strong understanding of IT service management frameworks such as ITIL Experience managing SLAs, KPIs, and reporting metrics Understanding of Windows-based infrastructure (e.g., Azure, ADUC, etc) Experience using workstation deployment tools (e.g., MDT, etc) Excellent ...

Service Desk Manager / Service Desk Team Leader - £60,000

Hiring Organisation
Prize Placements
Location
Kings Langley, Hertfordshire, England, United Kingdom
Employment Type
Full-Time
Salary
£55,000 - £65,000 per annum
mentor and support the IT Service Desk to deliver consistent, high-quality support Oversee incident, service requests, and problem management processes in line with ITIL best practices Monitor and report on service performance against SLAs and KPIs Drive continuous improvement of service desk processes, tools and user experience …/experience required: Proven experience in IT support or service desk roles, with leadership responsibility Strong understanding of IT service management frameworks such as ITIL Experience managing SLAs, KPIs, and reporting metrics Understanding of Windows-based infrastructure (e.g., Azure, ADUC, etc) Experience using workstation deployment tools (e.g., MDT, etc) Excellent ...

Head of DevOps and Platform Automation

Hiring Organisation
VIQU IT Recruitment
Location
London, South East, England, United Kingdom
Employment Type
Full-Time
Salary
£10,000 - £120,000 per annum
supplier management experience, including SLA governance and performance management Experience managing operational budgets and driving cost optimisation, including FinOps practices Strong understanding of ITIL, service management, governance and secure cloud operating models Demonstrable experience working in matrix organisations and leading virtual, geographically dispersed teams Strong communication, leadership and decision-making … skills in fast-paced, ambiguous environments Relevant cloud, DevOps or ITIL certifications highly desirable Apply now to speak with VIQU IT in confidence, or reach out to Katie Dark via the VIQU IT website. Do you know someone great? We’ll thank you with up to £1,000 if your ...

2nd line Support Engineer

Hiring Organisation
McGregor Boyall
Location
London, South East, England, United Kingdom
Employment Type
Contractor
Contract Rate
£200 - £250 per day
Line Support Engineer, ITIL, 3 Months rolling, M365, Azure, Cloud, A leading provider of professional services is seeking a solid and reabile 2nd Line Support Engineer due to an increase is workload and client demand. About the role Reporting to the Service Desk Manager (based … Line Support Engineer will be responsible for providing support to customers for the more complex and challenging tickets. You will be involved in various ITIL processes including problem, change, knowledge, and configuration management. From time to time, you may be required to support customers on-site (London-based). This ...

SC Cleared Desktop Support Analyst C

Hiring Organisation
Experis
Location
Bristol, Gloucestershire, United Kingdom
Employment Type
Contract
Contract Rate
GBP 200 - 250 Daily
swaps, and request fulfilment. What you'll bring: Experience working in a service delivery environment with a focus on desktop support. Strong knowledge of ITIL processes and second-line support practices. Proficiency in supporting Windows 10, printers, LAN, videoconferencing, and telecommunications systems. Ability to troubleshoot complex technical issues and liaise … attain higher clearances if required. Willingness to travel between sites as needed. Qualifications & Certifications: Proven experience in desktop support and service management. Knowledge of ITIL frameworks. Relevant technical certifications are advantageous. This role offers a supportive environment where your expertise will make a real impact. If you're ready ...

Senior ITSM Engineer

Hiring Organisation
Experis
Location
Basingstoke, Hampshire, United Kingdom
Employment Type
Contract
Contract Rate
GBP Annual
optimisation and enhancement of enterprise ITSM platforms. Work closely with architects and delivery teams to ensure consistent tooling deployment. Ensure solutions align with ITIL service management processes and operational governance. Support delivery of large scale ITSM solutions across cloud, hybrid and on premises environments. Senior ITSM Engineer Skills and Experience … ITSM and Service Desk platforms including ServiceNow, BMC Remedy, BMC Helix, CA Service Desk Manager, Cherwell, Freshworks or ManageEngine. Strong knowledge of ITSM, ITOM, ITIL or eTOM frameworks, ideally with ITIL v4 certification. Experience delivering secure, large scale ITSM tooling solutions. Knowledge of Windows Server, Active Directory, Group Policy ...

Service Desk Analyst

Hiring Organisation
Alcidion
Location
Fleet, Hampshire, England, United Kingdom
Employment Type
Full-Time
Salary
Competitive salary
Patient Record (EPR) systems or other complex health technology solutions in a live operational environment Experience working to Service Level Agreements (SLAs) within an ITIL-aligned environment ITIL v4/5 Foundation (or equivalent) How to apply To apply, submit a covering letter explaining why you would love to work ...

Infrastructure Engineer (VMWARE)

Hiring Organisation
Leidos Innovations UK Limited
Location
Huntingdon, Cambridgeshire, East Anglia, United Kingdom
Employment Type
Permanent
Salary
£60,000
infrastructure engineer to work collaboratively with colleagues and our customer on an exciting and critical system, delivering technical services in a dynamic ITIL environment. Are you ready for your next career challenge? At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated … build with a number of bespoke/legacy applications Packaging of applications Excellent communications skills, organisational skills and independent and autonomous working Experience in ITIL ICT service delivery on critical infrastructure Experience of working under pressure to meet deadlines while handling multiple priorities Experiencing in patch management including analysis ...

Client Service Coordinator

Hiring Organisation
Exponential-e
Location
Bridgend, Mid Glamorgan, Wales, United Kingdom
Employment Type
Full-Time
Salary
Salary negotiable
willingness to take ownership Positive and professional attitude Desirable knowledge and experience: Experience working in a pressurised customer focused Service Desk within an ITIL based environment Business to business (B2B) experience ServiceNow, Remedy or a similar ITSM toolset experience ITIL Foundation (V3 or V4) Our People Our people are what ...

Executive Resolutions Specialist

Hiring Organisation
Red Recruitment
Location
West Midlands, United Kingdom
Employment Type
Permanent
Salary
GBP 29,000 - 33,000 Annual
with a high level of attention to detail Experience within telecommunications, managed services, IT services, or a similar technical environment is advantageous Knowledge of ITIL principles, including Incident, Problem, and Service Management, is desirable Experience using ServiceNow, Freshservice, or other IT service management platforms is beneficial ITIL Foundation certification ...

Complaints Handler

Hiring Organisation
Red Recruitment
Location
West Midlands, United Kingdom
Employment Type
Permanent
Salary
GBP 29,000 - 33,000 Annual
with a high level of attention to detail Experience within telecommunications, managed services, IT services, or a similar technical environment is advantageous Knowledge of ITIL principles, including Incident, Problem, and Service Management, is desirable Experience using ServiceNow, Freshservice, or other IT service management platforms is beneficial ITIL Foundation certification ...

Senior IT Engineer

Hiring Organisation
Nextech Group Limited
Location
Tunbridge Wells, Kent, South East, United Kingdom
Employment Type
Permanent, Work From Home
Salary
£40,000
when needed * Extensive IT support experience, including onboarding and migrations * Strong Microsoft 365 knowledge (Intune, Purview, Security, Azure, Entra) * Working knowledge of GDPR, ITIL-aligned systems and security best practice * A collaborative approach to leadership and service delivery * Able to juggle multiple priorities and complex technical challenges * Excellent documentation, planning … client communication skills Nice to Have (Not Essential) * Certifications in Microsoft 365, CompTIA or ITIL v3/4 * Experience with Dynamics CRM, RMM tools, scripting (PowerShell, BASH), and Teams PSTN or 3CX admin What's in it for You? * Extra annual leave, Including your birthday off, plus long-service bonuses ...

Service Delivery Manager

Hiring Organisation
Lynx Recruitment Ltd
Location
London, South East, England, United Kingdom
Employment Type
Full-Time
Salary
£75,000 - £90,000 per annum
delivery teams and customer stakeholders. Key Responsibilities Manage service delivery in line with SLAs and KPIs. Lead service reviews, reporting and governance meetings. Ensure ITIL processes, including Incident, Problem and Change Management, are followed. Act as the main escalation point for service-related issues. Coordinate delivery across multiple teams … Build strong relationships with customer and internal stakeholders. Requirements Essential Experience as a Service Delivery Manager in a managed services environment. Strong knowledge of ITIL service management. Experience managing business-critical services and multi-vendor environments. Ability to manage stakeholders and communicate effectively. Experience with SLA/KPI reporting ...

Service Delivery Manager

Hiring Organisation
Trusted Technology Partnership
Location
Ringwood, Hampshire, South East, United Kingdom
Employment Type
Permanent, Work From Home
Salary
£55,000
Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 - £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of ...

Service Desk Team Leader

Hiring Organisation
Reed
Location
Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom
Employment Type
Full-Time
Salary
£35,000 - £40,000 per annum, Inc benefits
documentation, and knowledge management Collaborate with wider IT teams (2nd line, technical operations, service management) Support major incident processes and service improvement initiatives Promote ITIL best practice (Incident, Problem, Change, Request) Experience Required Proven experience in a Service Desk Team Leader/Supervisor/Senior Analyst Background … shift-based IT support environments Strong experience managing or mentoring Service Desk teams Track record delivering against key Service Desk KPIs Experience within ITIL-based service environments Strong incident & escalation management experience, including major incidents Hands-on use of ITSM tools (e.g. ServiceNow or similar) Experience driving service improvements (shift ...

Technical Lead

Hiring Organisation
Apache Associates
Location
London, South East, England, United Kingdom
Employment Type
Full-Time
Salary
£60,000 - £70,000 per annum
reviews, proposal development and technical presentations Contribute technical expertise to pre-sales conversations, evaluate new products and technologies Drive IT service excellence aligned with ITIL principles Skills: Strong experience working with an Apple business with deep knowledge of MAC Proven experience working in an MSP environment Excellent understanding … Azure) Ability to use AI tools, such as Claude on a daily basis Apple/Jamf Certified ideally Experience managing IT services within an ITIL framework Outstanding troubleshooting, problem solving and technical leadership skills Strong knowledge of windows desktop and windows server environments Proven experience in leading and delivering projects ...

IT Support Technician

Hiring Organisation
Adria Solutions Ltd
Location
Wilmslow, Cheshire, United Kingdom
Employment Type
Permanent
Salary
£28000 - £35000/annum
Provide support via phone, email, in-person, and remote tools for teams across multiple locations. Drive service improvements and contribute to process enhancements. Follow ITIL-based operational procedures for incident, problem, change, configuration, and asset management. Ensure all service-level agreements (SLAs) are met. Escalate technical issues as required. Perform … Yammer. Experience with Azure Active Directory maintenance. Desktop support experience for Windows 11 and macOS systems. Device management and monitoring experience, including Entra ID. ITIL Foundation knowledge, ideally certified. iOS/iPhone/iPad support and configuration. Familiarity with IT service desk tools (e.g., FreshService, remote desktop support). Desirable ...

IT Support Technician - Cheshire

Hiring Organisation
Adria Solutions
Location
Wilmslow, Cheshire, England, United Kingdom
Employment Type
Full-Time
Salary
£28,000 - £35,000 per annum, Negotiable
Provide support via phone, email, in-person, and remote tools for teams across multiple locations. Drive service improvements and contribute to process enhancements. Follow ITIL-based operational procedures for incident, problem, change, configuration, and asset management. Ensure all service-level agreements (SLAs) are met. Escalate technical issues as required. Perform … Yammer. Experience with Azure Active Directory maintenance. Desktop support experience for Windows 11 and macOS systems. Device management and monitoring experience, including Entra ID. ITIL Foundation knowledge, ideally certified. iOS/iPhone/iPad support and configuration. Familiarity with IT service desk tools (e.g., FreshService, remote desktop support). Desirable ...

ServiceNow Architect

Hiring Organisation
Vallum Associates
Location
City of Edinburgh, Edinburgh, United Kingdom
Employment Type
Contract
Contract Rate
£500 - £530/day
Experience: • 10+ years of IT experience with 5+ years’ experience in ServiceNow Architecture Certifications • ServiceNow CSA (Certified System Administrator) • ServiceNow CAD (Certified Application Developer) • ITIL Foundation • Experience in JavaScript, AngularJS, HTML, and ITSM best practices. Responsibilities: • Proven experience as a ServiceNow Architect • Expertise in ServiceNow scripting (Business Rules, Client Scripting …/compliance protocols, and perform performance tuning to ensure stability • Define end-to-end ServiceNow architecture aligned with enterprise standards and roadmap, designing across ITIL modules (ITSM, ITOM, ITAM, CMDB) Desirable skills/knowledge/experience: • Excellent communication and interpersonal skills • Strong problem solving and analytical abilities • Good team management ...

Junior Network Support Analyst

Hiring Organisation
RedRock Resourcing
Location
Harrogate, Yorkshire, United Kingdom
Employment Type
Permanent
Salary
GBP 25,000 - 27,500 Annual
detail, and a commitment to customer service Any certifications (such as CompTIA Network+ or CCNA) would be advantageous as would an awareness of ITIL or ITIL foundation certificatiion. This is a dynamic, high-impact role focused on delivering exceptional quality. Your core mission is to manage technical faults from initial ...