451 to 475 of 539 ITIL Jobs in the UK excluding London

Service Manager - ITIL/ITSM - hybrid - £60K Hybrid - 1 day a week in office - Manchester/Huddersfield Are you a proactive IT Service Manager who wants to lead technology service operations and ensure consistent, reliable performance across systems and platforms? In this role, you'll take ownership of incident management … Compliance to support audit readiness (ISO 27001/SOC 2). What you'll need: 5+ years' experience in IT service management, ITSM, ITIL, including awareness of Devops/Strong understanding of ITIL practices and service governance. Hands-on experience with cyber security and risk management. Familiarity with tools such ...

research or prototyping team. Wide-ranging interest in technology and its implications for system development (Hardware, Software, Cloud, Mobility and User Experience). Zachman, ITIL Managed Professional, or ITIL Expert Leader/Master. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary ...

Agile team to support secure, resilient tooling implementations. Provide subject matter expertise across ITSM processes and tooling. Essential Skills Strong experience with ITSM/ITIL tooling (e.g., ServiceNow, BMC Remedy/Helix, CA SDM, Cherwell, Freshworks, ManageEngine ). In-depth knowledge of ITSM/ITIL/ITOM/eTOM frameworks … ITIL v4 preferred). Architecture and implementation of secure enterprise solutions. Technical knowledge including Windows Server, Active Directory, SQL/SQL Clustering, PKI . Scripting and integration experience: PowerShell, SQL, JavaScript, REST, C#, Power BI . DV clearance (essential) For immediate consideration, please apply with a copy of your ...

Cleared ITIL Service Manager, HYBRID ROLE 2 Days a week in Corsham, £600 P/D Experienced ITIL Service Manager with current SC Clearance. Your expertise will be critical in managing and improving IT operations, overseeing incident and problem management processes, and maintaining service quality. K ey Responsibilities: Oversee … manage ITIL-aligned service management processes and frameworks. Act as a point of escalation for major incidents and ensure timely resolutions. Ensure compliance with SLAs and KPIs, driving continuous improvement in service delivery. Collaborate with cross-functional teams to optimize IT services and systems. Lead stakeholder communications and ensure customer ...

design, requirement, development or maintenance issues that cannot otherwise be resolved by other staff. The post holder oversees the robust delivery of the following ITIL (IT Infrastructure Library) service management processes related to applications and interfaces:- Incident management Problem management Change management Release and deployment management Validation and testing Knowledge … using these systems, IT professional networks as well as with reference to appropriate clinical standards and service best practice (including, but not limited to, ITIL, PRINCE 2) and applying them to the Trusts continuous improvement of its IT services and systems. Ensures that all incidents, queries and requests for change ...

Comfortable working to targets and SLAs BTEC, Diploma or equivalent in IT or a related discipline Desirable Service Desk Institute (SDI) certification or equivalent ITIL Foundation or working knowledge of ITIL environments Experience working in the public sector or NHS-style organisation If you have the skills and experience ...

QuadrantTM for Managed Network Services! 🏆 . Visit www.microland.com for more details. Role: Sr. Manager - Service Delivery Location: Birmingham, UK (Onsite – WFO) Must Have skills: ITIL, Managed Services, End User IT Services, Team and Client Management Job Description - Role Summary: Service Delivery & Operations Management Own end-to-end delivery … Ensure root cause analysis (RCA) is completed and permanent fixes are implemented. Participate and approve change requests related to EUC infrastructure and services. Ensure ITIL best practices are followed across operations. 5. Service Improvement & Transformation Identify opportunities for: Automation & self-service Modern workplace improvements Endpoint security enhancements Zero-touch deployment ...

solutions of significant size and complexity. Your transferable skills and experience: Extensive experience in the design, installation, configuration and customisation of various ITSM/ITIL/Service Desk Tooling technologies which should ideally include technologies from one or more of the following: CA Service Desk Manager BMC Remedy BMC Helix … ServiceNow Extensive experience of working within the bounds of ITSM/ITOM/ITIL/eTOM processes, ideally, with accompanying certifications (E.g. ITIL v4 certified). Extensive knowledge and experience in the design and implementation of highly secure, highly resilient, large scale ITSM tooling solutions for cloud, on-premises ...

infrastructure engineer to work collaboratively with colleagues and our customer on an exciting and critical system, delivering technical services in a dynamic ITIL environment. Are you ready for your next career challenge? At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated … build with a number of bespoke/legacy applications Packaging of applications Excellent communications skills, organisational skills and independent and autonomous working Experience in ITIL ICT service delivery on critical infrastructure Experience of working under pressure to meet deadlines while handling multiple priorities Experiencing in patch management including analysis ...

creations Assist with configuration and development of ITSM tools such as Jira Service Management, Remedy, and chat services such as Mattermost. Oversee and improve ITIL-based service management processes, such as incident, problem, change, and configuration management. Understanding of systems such as active directory, cloud environments. ITiL v4 qualified … years of experience in an IT Service Desk or End User Support role Experience using ITSM tools (e.g. Jira Service Management Solid understanding of ITIL-based service management practices (Incident, Request, Problem, Change) Desired Competencies Experience in environments using Agile or DevOps ways of working Experience in Cloud Platforms Exposure ...

creations Assist with configuration and development of ITSM tools such as Jira Service Management, Remedy, and chat services such as Mattermost. Oversee and improve ITIL-based service management processes, such as incident, problem, change, and configuration management. Understanding of systems such as active directory, cloud environments. ITiL v4 qualified … years of experience in an IT Service Desk or End User Support role Experience using ITSM tools (e.g. Jira Service Management Solid understanding of ITIL-based service management practices (Incident, Request, Problem, Change) Desired Competencies Experience in environments xkybehq using Agile or DevOps ways of working Experience in Cloud Platforms ...

willingness to take ownership Positive and professional attitude Desirable knowledge and experience: Experience working in a pressurised customer focused Service Desk within an ITIL based environment Business to business (B2B) experience ServiceNow, Remedy or a similar ITSM toolset experience ITIL Foundation (V3 or V4) Our People Our people are what ...

Change Enablement & Config Manager (ITIL v4), Hybrid Our client, an industry leading and national business, is looking to hire a IT Change Enablement & Config Manager with a strong background in ITIL v4-aligned practices. The successful candidate will have a background as a Change & Config Manager with strong expertise … ITIL v4-aligned practices, specifically Change Enablement and Configuration Management (CMDB). The ideal candidate will have hands-on experience as an IT Change Manager combined with proven capability in managing and maintaining a CMDB within enterprise ITSM toolsets. Please note, engagement via Umbrella Company Only; all taxes & NI deducted ...

Delivery Manager , you will own service performance across infrastructure and support functions, working closely with customers and internal teams. You will operate and mature ITIL service management processes, with a strong focus on capacity, performance, and availability management. The role includes developing service plans, forecasts, and models for VMware environments … Delivery Manager Strong experience in service delivery management within secure IT environments. Proven background in capacity management and service performance assurance. Good understanding of ITIL frameworks , with certification preferred. Experience working with VMware based infrastructure . Strong stakeholder management, communication, and issue resolution skills. Analytical mindset with the ability ...

across IT Service Management processes to protect and enhance service quality in line with business objectives and industry best practice. This role requires strong ITIL process expertise, analytical skills, and the ability to minimize service impact through effective management of Major Incidents, Change, IT Service Continuity, Disaster Recovery, Problem, Configuration … service issues, drive continuous improvement, and ensure smooth transition of changes into live service. Key Responsibilities: Service Governance & Process Management Embed and mature ITIL aligned processes across Change, Major Incident, Problem, Risk, and Service Continuity. Protect service operations through effective change control and governance. Drive process compliance, efficiency, and quality ...

provide a single point of contact and first line technical support for all IT enquiries from internal United Utilities customers, whilst following well defined ITIL processes. In this role you will also be responsible for the accurate registration of new incidents and requests, as well as the assessment of business … issues creatively. This role may not be eligible for the visa sponsorship Qualifications Proven experience working in a service desk or desktop team environment ITIL V3/V4 Qualification We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return ...

integration with DERMS. Exposure to cybersecurity standards (NERC CIP, ISO 27001, SOC2). Cloud/hybrid deployment experience (Azure, AWS). Certifications such as ITIL, Security+, or utility-specific systems training. Scripting/automation skills (Python, Bash, PowerShell) for operational efficiency Key Responsibilities: Deliver L2/L3 support for DERMS … aggregation, forecasting, optimization, scheduling, and dispatch. Participate in 24x7 on-call rotation to handle priority incidents and ensure continuous system availability. Ensure adherence to ITIL processes for incident, problem, and change management Required Qualifications: Bachelor's degree in Electrical Engineering, Computer Science, or related field (or equivalent work experience). ...

integration with DERMS. Exposure to cybersecurity standards (NERC CIP, ISO 27001, SOC2). Cloud/hybrid deployment experience (Azure, AWS). Certifications such as ITIL, Security+, or utility-specific systems training. Scripting/automation skills (Python, Bash, PowerShell) for operational efficiency Key Responsibilities: Deliver L2/L3 support for DERMS … aggregation, forecasting, optimization, scheduling, and dispatch. Participate in 24x7 on-call rotation to handle priority incidents and ensure continuous system availability. Ensure adherence to ITIL processes for incident, problem, and change management Required Qualifications: Bachelor's degree in Electrical Engineering, Computer Science, or related field (or equivalent work experience). ...

integration with DERMS. Exposure to cybersecurity standards (NERC CIP, ISO 27001, SOC2). Cloud/hybrid deployment experience (Azure, AWS). Certifications such as ITIL, Security+, or utility-specific systems training. Scripting/automation skills (Python, Bash, PowerShell) for operational efficiency Key Responsibilities: Deliver L2/L3 support for DERMS … aggregation, forecasting, optimization, scheduling, and dispatch. Participate in 24x7 on-call rotation to handle priority incidents and ensure continuous system availability. Ensure adherence to ITIL processes for incident, problem, and change management Required Qualifications: Bachelor's degree in Electrical Engineering, Computer Science, or related field (or equivalent work experience). ...

this pivotal role, you will be responsible for ensuring the SOC operates at peak performance while driving continual improvement, with a strong focus on ITIL service management principles and full alignment with CREST standards. Based on-site in Hemel Hempstead, this is an outstanding opportunity for a SOC Operations Manager … learning. Communicate effectively with senior stakeholders on risks and incidents. Provide regular SOC performance reports and updates. Ensure SOC operations adhere to CREST and ITIL standards. Support accreditation maintenance and operational readiness. What you will bring: Demonstrated experience leading Security Operations Centre (SOC) teams in a 24×7 environment, driving ...

single point of ownership for service performance, governance, incident management, and continuous improvement within an Intelligent Client model. Key Responsibilities Service Leadership & Governance Own ITIL-aligned service delivery (Incident, Problem, Change, Request, Knowledge, CSI). Lead service reviews, governance forums, and CABs. Deliver monthly reporting on SLAs, KPIs, risks, issues … oversight of Oracle Fusion (HCM, ERP, EPM). Strong SLA, KPI, and risk management capability. Experience operating in regulated, security-sensitive environments. Desirable Qualifications ITIL v4 (Managing Professional or equivalent). Relevant service management or security certifications. ...

drive decisions. Experience supporting or partnering with Service Delivery Managers in operational contexts. Excellent communication and facilitation skills, especially with senior stakeholders. Familiarity with ITIL or other service management frameworks. Proficiency with service design and analysis tools such as Miro, Visio, or similar. Understanding of digital service delivery and agile … Clear communicator comfortable engaging stakeholders and facilitating workshops. Detail‐oriented documenter who maintains accurate service catalogues and process artefacts. Adaptable team player familiar with ITIL, digital service delivery, and agile environments. Why Join Us? We’re a purpose‐driven organisation committed to creating positive impact and championing inclusion. ...

aggregation, forecasting, optimization, scheduling, and dispatch. Participate in 24x7 on-call rotation to handle priority incidents and ensure continuous system availability. Ensure adherence to ITIL processes for incident, problem, and change management Required Qualifications: Bachelor's degree in Electrical Engineering, Computer Science, or related field (or equivalent work experience). … integration with DERMS. Exposure to cybersecurity standards (NERC CIP, ISO 27001, SOC2). Cloud/hybrid deployment experience (Azure, AWS). Certifications such as ITIL, Security+, or utility-specific systems training. Scripting/automation skills (Python, Bash, PowerShell) for operational efficiency ...

aggregation, forecasting, optimization, scheduling, and dispatch. Participate in 24x7 on-call rotation to handle priority incidents and ensure continuous system availability. Ensure adherence to ITIL processes for incident, problem, and change management Required Qualifications: Bachelor's degree in Electrical Engineering, Computer Science, or related field (or equivalent work experience). … integration with DERMS. Exposure to cybersecurity standards (NERC CIP, ISO 27001, SOC2). Cloud/hybrid deployment experience (Azure, AWS). Certifications such as ITIL, Security+, or utility-specific systems training. Scripting/automation skills (Python, Bash, PowerShell) for operational efficiency ...

aggregation, forecasting, optimization, scheduling, and dispatch. Participate in 24x7 on-call rotation to handle priority incidents and ensure continuous system availability. Ensure adherence to ITIL processes for incident, problem, and change management Required Qualifications: Bachelor's degree in Electrical Engineering, Computer Science, or related field (or equivalent work experience). … integration with DERMS. Exposure to cybersecurity standards (NERC CIP, ISO 27001, SOC2). Cloud/hybrid deployment experience (Azure, AWS). Certifications such as ITIL, Security+, or utility-specific systems training. Scripting/automation skills (Python, Bash, PowerShell) for operational efficiency ...