376 to 400 of 474 ITSM Jobs in the UK excluding London

stakeholders. Excellent problem-solving and analytical skills, with attention to detail. Hands-on experience with ITSM tools such as ServiceNow or equivalent platforms. IT Service Management experience across incident management, problem management and change management. Service support/analyst background. Ability to document triage procedures and best practices to enhance … support efficiency. Desirable Proficiency in using ITSM tools such as ServiceNow. ITIL (v3/v4) qualified. More ❯

need experience in Service Operations Management, demonstrating a deep understanding of the intricacies involved in delivering high-quality IT support. Your expertise with IT Service Management Toolsets will be crucial, as you will leverage these tools to enhance service delivery and performance. A strong background in managing third-party vendors … to team members through performance management practices, fostering skill development and continuous improvement. Monitoring and Reporting: Measure the effectiveness of IT services using the ITSM Toolset (Ivanti Neurons), focusing on customer satisfaction and productivity. Vendor Management: Collaborate with third-party vendors to ensure service level agreements (SLAs) are met and More ❯

and training delivery. What We’re Looking For: 3+ years’ experience in a similar IT support or site analyst role. Strong understanding of IT Service Management (ideally ITIL frameworks). Hands-on experience supporting Microsoft Windows 10, Office 365, and mobile devices – Windows 11 upgrade experience is a plus. Confident … matters in a clear, friendly manner. Strong problem-solving mindset and ability to prioritise in a fast-paced environment. Experience using ServiceNow (or similar ITSM tool). Ability to manage local hardware inventory and lifecycle processes. Global exposure or experience working in an international organisation is desirable. Interested in finding More ❯

upgrades and expansions. Provide support for the company's applications and assist users with usage and troubleshooting. Log all incoming requests in the IT service management system and ensure that users receive efficient and timely support. Escalate unresolved issues to senior IT support technicians or other appropriate technical staff. Perform … experience in an IT support role, preferred but not required. Knowledge of Microsoft Office applications, Windows Operating System, and basic networking principles. Familiarity with ITSM tools, Active Directory, and basics of troubleshooting network issues. Strong analytical and problem-solving skills. Excellent verbal and written communication skills. Eagerness to progress and More ❯

upgrades and expansions. Provide support for the company's applications and assist users with usage and troubleshooting. Log all incoming requests in the IT service management system and ensure that users receive efficient and timely support. Escalate unresolved issues to senior IT support technicians or other appropriate technical staff. Perform … experience in an IT support role, preferred but not required. Knowledge of Microsoft Office applications, Windows Operating System, and basic networking principles. Familiarity with ITSM tools, Active Directory, and basics of troubleshooting network issues. Strong analytical and problem-solving skills. Excellent verbal and written communication skills. Eagerness to progress and More ❯

upgrades and expansions. Provide support for the company's applications and assist users with usage and troubleshooting. Log all incoming requests in the IT service management system and ensure that users receive efficient and timely support. Escalate unresolved issues to senior IT support technicians or other appropriate technical staff. Perform … experience in an IT support role, preferred but not required. Knowledge of Microsoft Office applications, Windows Operating System, and basic networking principles. Familiarity with ITSM tools, Active Directory, and basics of troubleshooting network issues. Strong analytical and problem-solving skills. Excellent verbal and written communication skills. Eagerness to progress and More ❯

will be key to ensuring their satisfaction. Your Responsibilities Deliver both proactive and reactive IT support directly to end users. Utilise IT Service Management (ITSM) systems to log and monitor incidents, ensuring adherence to Service Level Agreements (SLAs). Recognise and report recurring issues to the appropriate teams for further … to succeed Willingness to travel to Welwyn Garden City five days a week. Strong problem-solving abilities and excellent customer service skills. Experience with ITSM systems for logging and tracking incidents. Capability to identify and escalate recurring issues. Effective teamwork skills to build strong relationships within the team. Experience with More ❯

that all changes to IT services and systems are reviewed to minimise the impact to our users. Service Improvement: Continuously evaluate and improve IT Service Management processes, identifying areas for enhancement in efficiency, quality, cost-effectiveness and added value. Performance Management: Provide regular reports and updates on service performance, issues … following attributes: Education: ITIL Foundation (V4 preferred), ITIL Expert, or other service management-related qualifications/experience. Experience: 5+ years of experience in IT service management, with at least 2 years in a managerial or leadership role. Knowledge: Understanding of IT infrastructure, service management processes, and ITIL practices. Communication: Excellent More ❯

integration, networking, data, API, and security. Knowledge of information principles, processes, and Master Data Management (MDM). Understanding and knowledge of IT service management (ITSM) and Information Technology Infrastructure Library (ITIL). Understanding of IT standards and controls Excellent understanding of application development methodologies and infrastructure and network architecture So More ❯

integration, networking, data, API, and security. Knowledge of information principles, processes, and Master Data Management (MDM). Understanding and knowledge of IT service management (ITSM) and Information Technology Infrastructure Library (ITIL). Understanding of IT standards and controls Excellent understanding of application development methodologies and infrastructure and network architecture So More ❯

This role will serve as the strategic lead for the enterprise-wide ITSM Transformation Programme at Virgin Media O2. The successful candidate will be responsible for driving the strategic direction, governance, and delivery of the programme to ensure alignment with business objectives and long-term IT service excellence. Key Responsibilities … Provide strategic leadership and direction to the ITSM Transformation Programme team , ensuring successful delivery against defined outcomes and business objectives. Represent the programme at monthly senior leadership team (SLT) Steering Committees , presenting updates with clarity, authority and influence, and clearly articulating the programme's progress, challenges, and value to the … business. Act as the subject matter expert for ITSM , providing guidance, challenge, and support to the programme team and wider stakeholders. Maintain a strong understanding of the target ITSM architecture (BMC Helix) , and act as a key voice of authority on its design, integration, and implementation implications. Support the programme More ❯

This role will serve as the strategic lead for the enterprise-wide ITSM Transformation Programme at Virgin Media O2. The successful candidate will be responsible for driving the strategic direction, governance, and delivery of the programme to ensure alignment with business objectives and long-term IT service excellence. Key Responsibilities … Provide strategic leadership and direction to the ITSM Transformation Programme team , ensuring successful delivery against defined outcomes and business objectives. Represent the programme at monthly senior leadership team (SLT) Steering Committees , presenting updates with clarity, authority and influence, and clearly articulating the programme's progress, challenges, and value to the … business. Act as the subject matter expert for ITSM , providing guidance, challenge, and support to the programme team and wider stakeholders. Maintain a strong understanding of the target ITSM architecture (BMC Helix) , and act as a key voice of authority on its design, integration, and implementation implications. Support the programme More ❯

HMH is seeking an ITSM Services Specialist to build and support ITSM process workflows in our Incident Management system (Freshservice) and to provide IT support for the end users at our Kintore site in Aberdeenshire, Scotland, UK. Additionally, provide remote support to 2,100+ employees in 30+ locations across 16+ … countries on a variety of software, hardware, and networking issues. In this critical role, the technician will work side by side with the ITSM Administrator to create/manage automated workflows, managing customer expectations, writing knowledge base articles for both internal and customer use, serving as a communication channel between … of process and technical documentation. Job Responsibilities · Work with the senior IT Administrator to automate incident/request workflows · Junior administrator to the internal ITSM system hosted through Freshservice · Write API scripts to connect data sources, such as MS Intune and Entra, with Freshservice · Create and manage workflows to facilitate More ❯

HMH is seeking an ITSM Services Specialist to build and support ITSM process workflows in our Incident Management system (Freshservice) and to provide IT support for the end users at our Kintore site in Aberdeenshire, Scotland, UK. Additionally, provide remote support to 2,100+ employees in 30+ locations across 16+ … countries on a variety of software, hardware, and networking issues. In this critical role, the technician will work side by side with the ITSM Administrator to create/manage automated workflows, managing customer expectations, writing knowledge base articles for both internal and customer use, serving as a communication channel between … of process and technical documentation. Job Responsibilities · Work with the senior IT Administrator to automate incident/request workflows · Junior administrator to the internal ITSM system hosted through Freshservice · Write API scripts to connect data sources, such as MS Intune and Entra, with Freshservice · Create and manage workflows to facilitate More ❯

HMH is seeking an ITSM Services Specialist to build and support ITSM process workflows in our Incident Management system (Freshservice) and to provide IT support for the end users at our Kintore site in Aberdeenshire, Scotland, UK. Additionally, provide remote support to 2,100+ employees in 30+ locations across 16+ … countries on a variety of software, hardware, and networking issues. In this critical role, the technician will work side by side with the ITSM Administrator to create/manage automated workflows, managing customer expectations, writing knowledge base articles for both internal and customer use, serving as a communication channel between … of process and technical documentation. Job Responsibilities · Work with the senior IT Administrator to automate incident/request workflows · Junior administrator to the internal ITSM system hosted through Freshservice · Write API scripts to connect data sources, such as MS Intune and Entra, with Freshservice · Create and manage workflows to facilitate More ❯

continuous service improvement Attend service meetings, represent service management in projects, and suggest process enhancements Requirements: ITIL certified or equivalent experience Strong understanding of ITSM processes, especially incident and problem management Skilled in using ITSM tools, MS Office, and collaboration platforms Excellent communication, coordination, and customer service skills Experience working More ❯

Cloud Computing Expertise in cloud services like SaaS, PaaS, and IaaS. Managing hybrid or multi-cloud environments. Cloud migration strategies and cost management. IT Service Management Familiarity with ITIL frameworks. Experience with helpdesk systems and ITSM platforms (D365, SysAid). Emerging Technologies Ability to assess the impact of new technologies More ❯

resolve issues. Oversee significant IT changes, ensuring comprehensive testing before production deployment. Champion continuous improvement and optimization of IT services. Manage service escalations with ITSM partners and the Service Quality & Assurance team. Communicate service events, outages, and disruptions as part of the Major Incident Management process. Participate in 24/… Management activities. Monitor KPIs, including customer satisfaction, and address underperformance. Build relationships of trust with business colleagues and external partners. Foster collaboration with the ITSM provider and key ecosystem partners to deliver cost-effective IT services. Reporting & Quality Assurance: Monitor KPIs and customer satisfaction, taking action to address underperformance. Ensure … goals and objectives. Identify opportunities for efficiency and value through innovation, technology initiatives, and partnerships with suppliers. Key Skills & Experience: Extensive experience in IT service management, with a focus on multi-sourced environments. 5+ years of customer service experience, preferably in a senior role. Proven leadership, change management, and results More ❯

resolve issues. Oversee significant IT changes, ensuring comprehensive testing before production deployment. Champion continuous improvement and optimization of IT services. Manage service escalations with ITSM partners and the Service Quality & Assurance team. Communicate service events, outages, and disruptions as part of the Major Incident Management process. Participate in 24/… Management activities. Monitor KPIs, including customer satisfaction, and address underperformance. Build relationships of trust with business colleagues and external partners. Foster collaboration with the ITSM provider and key ecosystem partners to deliver cost-effective IT services. Reporting & Quality Assurance: Monitor KPIs and customer satisfaction, taking action to address underperformance. Ensure … goals and objectives. Identify opportunities for efficiency and value through innovation, technology initiatives, and partnerships with suppliers. Key Skills & Experience: Extensive experience in IT service management, with a focus on multi-sourced environments. 5+ years of customer service experience, preferably in a senior role. Proven leadership, change management, and results More ❯

making informed decisions that drive value. What We're Looking For: * Proven experience in managing IT as a Service with a strong grasp of ITSM frameworks. * Track record of successfully interfacing with both internal and third-party service providers. * Strong relationship management skills and the ability to influence stakeholders at … application technologies and business processes. * Technical experience with a variety of products and technologies is a plus. Qualifications: * Essential: Degree in a relevant discipline; ITSM certifications (e.g., ITIL v3 foundation or ISO20000). * Desirable: Project management certifications (e.g., PMP or Prince2). Why Join Us? * Work in a collaborative environment More ❯

effective communication with users, keeping them informed of issue/request status and ensuring positive customer experience. Log all customer interactions in the designated ITSM tool, taking ownership of incidents through to resolution. Conduct quality analysis where required. Escalate complex issues to appropriate support teams, ensuring timely follow-up and … being able to adapt to unexpected situations. Active listening, problem solving and analytical skills. Desirable skills/knowledge/experience: ITIL Foundation certification. Proficiency ITSM tools, M365 applications, Active Directory, Entra ID, and User Administration. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our More ❯

Responsibilities: * Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face * Prioritise and manage workflow through the ITSM system (ServiceNow) * Conduct on-site technical investigations and escalate issues to ensure timely resolution * Collaborate with IT team members and support 1st and 2nd line … Android mobile devices and 4G/5G dongles * Assist with IT projects and maintain technical documentation Qualifications and Skills: * Microsoft certifications (desired) * Experience with ITSM systems * Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams * Understanding of anti-virus products, web gateway filtering, and networking concepts * Strong More ❯

Network Control Technician Contract- 6 months potential for extension £212.50 per day Location- Liverpool Hybrid working- 2 days onsite per week 7am-4pm Fulltime- 5 days per week Inside IR35 Role overview: Event management is handled efficiently using alert systems More ❯

Network Control Technician Contract- 6 months potential for extension £212.50 per day Location- Liverpool Hybrid working- 2 days onsite per week 7am-4pm Fulltime- 5 days per week Inside IR35 Role overview: Event management is handled efficiently using alert systems More ❯

Network Control Technician Contract- 6 months potential for extension £212.50 per day Location- Liverpool Hybrid working- 2 days onsite per week 7am-4pm Fulltime- 5 days per week Inside IR35 Role overview: Event management is handled efficiently using alert systems More ❯