1 to 25 of 720 Service Delivery Jobs in the UK excluding London

Director, TechOps - Service Delivery page is loaded Director, TechOps - Service Delivery Apply locations UK - Hook time type Full time posted on Posted 4 Days Ago job requisition id R At Elanco (NYSE: ELAN) - it all starts with animals! As a global leader in animal health, we are dedicated to innovation and delivering products and services to … and acquire new skills and experiences that will propel your career to new heights. Making animals' lives better makes life better - join our team today! Your role: As the Service Delivery Director for Infrastructure Operations, you will be a pivotal leader within the TechOps Global Operations team, reporting directly to the Senior Director, TechOps Global Operations. You will … be responsible for leading, mentoring, and developing a team of Service Delivery Managers, each focused on critical infrastructure service lines such as network, hybrid cloud, identity/security, and workplace technologies. This role demands a strategic mindset, a proven ability to drive significant operational initiatives, and a passion for operational excellence and continuous improvement across our global More ❯

IT Operations Manager/Software Solutions Service Delivery Manager with a background in operations or service delivery within the IT/Technology/software sector and experience managing technical or professional services teams is required for a well-established, award-winning IT Solutions Provided based in Fleet, Hampshire. Previous technical experience working with HCL, IBM, Microsoft … office in Fleet on a regular basis JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for an IT Operations Manager/Software Solutions Service Delivery Manager with a background in operations or service delivery within the IT/Technology/software sector and experience managing technical or professional services teams. … Working as a results driven IT Operations Manager/Software Solutions Service Delivery Manager you will be responsible in leading the day-to-day operations of the Professional Services Team, ensuring exceptional service delivery across the software solutions. As the IT Operations Manager/Software Solutions Service Delivery Manager you will play a critical More ❯

Job summary This role is to cover maternity leave until the 6th Feb 2026. As a Service Desk Analyst at Surrey and Borders NHS Trust, you will be the first point of contact for IT support, providing prompt and effective assistance to users. Your role involves resolving incidents and service requests, maintaining an up-to-date knowledge base … job Main Duties What You'll Do: Act as the first point of contact for all IT support requests via phone and ticketing systems. Diagnose and resolve incidents and service requests efficiently, aiming for first-contact resolution. Escalate complex issues to appropriate specialist teams when necessary. Maintain and update the knowledge base to ensure accurate and accessible support information. … Provide excellent customer service, ensuring user satisfaction and upholding the trust and reputation of the Service Desk. Collaborate on IT projects to contribute to team development and improve service delivery. Assist in testing and deploying new tools and technologies as required. Participate in regular training to build and expand your technical skillset. What We're Looking For More ❯

Service Delivery Manager Proftech Talent are working with Motormax on the recruitment of a Service Delivery Manager to join their Shenstone based team. Motormax is a leading provider of automotive technology solutions, helping fleets operate more safely, efficiently, and intelligently. Their MaxConnex platform delivers advanced camera and telematics integrations, empowering businesses with real-time visibility, insights … and control over their operations. They are looking for a Service Delivery Manager to join the growing team and help deliver outstanding technology experiences to their customers. This role is central to the deployment of the MaxConnex camera platform and integrated telematics solutions-ensuring projects run smoothly from planning through to successful implementation. As a Service Delivery Manager, you will need to have/be: 3+ years' experience in service delivery, project management, or technical programme coordination, ideally in a SaaS, automotive, or telematics environment. Demonstrable experience managing hardware/software solution rollouts. Strong understanding of camera technology, telematics systems, or fleet management tools. Proven ability to lead cross-functional teams and manage external More ❯

Service Delivery Manager (Anaplan Managed Service) Role Opportunity We are seeking an experienced Service Delivery Manager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management … commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning platform in Anaplan, we seek to enable our customers to improve decision-making by gaining transparency and visibility through business-owned … renewal. Accountabilities and KPIs Reporting to our Head of Managed Services/Care, you will take the lead in ensuring our customers are availing of our services. Responsibilities highlights: Service Management & Operations Ensure that service delivery aligns with the agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) . Oversee the incident management , problem resolution More ❯

Service Delivery Manager (Anaplan Managed Service) Role Opportunity We are seeking an experienced Service Delivery Manager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management … commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning platform in Anaplan, we seek to enable our customers to improve decision-making by gaining transparency and visibility through business-owned … renewal. Accountabilities and KPIs Reporting to our Head of Managed Services/Care, you will take the lead in ensuring our customers are availing of our services. Responsibilities highlights: Service Management & Operations Ensure that service delivery aligns with the agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) . Oversee the incident management , problem resolution More ❯

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Senior Client Services Manager Posting Date: 19 Aug 2025 Function: Service Unit: Business Location: Botley, Southampton, United Kingdom Salary: Competitive with great benefits Function: Managed Service Location: Southampton - to be in commutable distance to customer site in Swanwick 3 times … per week Clearance: SC cleared or ability to meet the criteria for clearance As our Senior Client Services Manager you'll sit in Business UK - Service function, within our Managed Service team. We'll see you already acting and/or experienced in a Senior Manager role. You'll be the gatekeeper of multiple managed service contracts … servicing an Aviation client whereby you'll be accountable for the end to end Service and Delivery of the entire contract agreement. Aviation industry experience and CAA guidelines on networks is essential. You'll strategically shape BT's service and delivery strategies to meet customer goals and contractual SLAs. Being the accountable owner means building strong More ❯

Job title: Service Support Manager Location: Nottingham (Hybrid work available) Salary: £35,000 p/a Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. Are you organised, detail-oriented, and passionate about delivering excellent … IT services? Join a dynamic Service Delivery team as a Service Support Manager and help them ensure their clients receive outstanding support every step of the way. This is a fantastic opportunity for someone looking to grow into a Service Delivery Management role, with hands-on experience and mentoring from experienced SDMs. Established in the … ambitions to transform and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. About the Role As a Service Support Manager, you'll play a key role in supporting our Service Delivery Managers (SDMs) in the smooth and effective delivery of IT services. You'll More ❯

Service Delivery Manager Location: Wakefield, WF3 About us A fast-growing Engineering , dynamic business with ambitious plans for expansion in 2026. We are committed to delivering exceptional service to our clients and maintaining the highest standards across all areas of our operations. As part of this growth, we are seeking a strong, commercially aware Service Delivery Manager to lead our team and drive performance. The Role This is a key leadership position within our Service Delivery Team, responsible for managing a team of engineers and ensuring the successful delivery of both reactive and planned maintenance services. The successful candidate will be expected to lead with authority, maintain discipline, and ensure that all … aspects of service delivery meet high standards. Key Responsibilities Engineer Management: Directly manage a team of engineers, ensuring they are motivated, productive, and aligned with delivery expectations. Communicate clearly and consistently to manage workloads, priorities, and client expectations. Service Delivery Oversight: Oversee all aspects of reactive and planned maintenance, ensuring timely and high-quality execution. More ❯

able to travel into the Newcastle based office 3 days PW in order to apply for this role A global manufacturing and distribution organisation is seeking a skilled IT Service Delivery Lead to oversee service performance across Microsoft Dynamics 365 CE and F&O platforms. Operating across the globe, this business is committed to delivering high-quality … improvement across its enterprise systems. Mission of the Role: This role is central to ensuring a smooth transition from project implementation to live operations, while maintaining high standards of service delivery, governance, and user satisfaction. You'll work closely with cross-functional teams to drive efficiency, resolve issues, and enhance service quality across a global footprint. Role … Overview: You'll manage service delivery processes, coordinate with internal teams, and lead initiatives to improve system performance and user experience. This is a hands-on role requiring strong technical knowledge, leadership, and communication skills. Key Responsibilities: Oversee D365 service delivery, governance, and quality assurance Manage incidents, service requests, enhancements, and problem resolution Lead the More ❯

Service Delivery Coordinator Our client is a leading UK wide IT Solutions Provider who were established with a mission to provide market leading IT hardware maintenance services to large retail, hospitality and public sector businesses in the UK. They have built strong partnerships throughout the industry and have created a services portfolio that allows their partners to offer … best of breed services to their clients.Due to exciting growth they are now seeking a Service Delivery Coordinator to join their friendly and supportive team. About the Role Were looking for a highly organised and detail-driven Service Delivery Coordinator to support our engineering and service delivery teams. In this pivotal role, youll manage … and coordinate work assignments with engineers Manage and track parts inventory Maintain and update the job management system Support monthly client account reconciliations Communicate professionally with clients to ensure service excellence Provide administrative support to Service Delivery Managers Arrange travel and accommodation for engineers when required Experience & Skills Previous experience in administration or scheduling roles Strong proficiency More ❯

Service Delivery Coordinator Our client is a leading UK wide IT Solutions Provider who were established with a mission to provide market leading IT hardware maintenance services to large retail, hospitality and public sector businesses in the UK. They have built strong partnerships throughout the industry and have created a services portfolio that allows their partners to offer … best of breed services to their clients. Due to exciting growth they are now seeking a Service Delivery Coordinator to join their friendly and supportive team. About the Role We’re looking for a highly organised and detail-driven Service Delivery Coordinator to support our engineering and service delivery teams. In this pivotal role … and coordinate work assignments with engineers Manage and track parts inventory Maintain and update the job management system Support monthly client account reconciliations Communicate professionally with clients to ensure service excellence Provide administrative support to Service Delivery Managers Arrange travel and accommodation for engineers when required Experience & Skills Previous experience in administration or scheduling roles Strong proficiency More ❯

Radius colleagues. We've achieved big things already, but we're just getting started. This is where you come in... Job Description We are seeking an experienced Senior IT Service Delivery Analyst to support the efficient delivery of IT Services across Radius. You will work within the Service Delivery team, focussing on areas such as … minimising risk, and maintaining operational control over IT inventories and third-party services. The position is based from our head office in Crewe, Cheshire and reports into our IT Service Delivery Manager. Your responsibilities day to day will be... Work closely with the Service Delivery Manager to identify and drive service improvements, to ensure effective … IT service delivery. Act as a liaison between end-users and IT teams to ensure effective communication and excellent customer service, ensuring that IT services meet or exceed expectations. Support adherence to internal controls and compliance requirements. Manage IT contracts, tracking key dates, terms and service levels. Liaise with suppliers and vendors, resolving issues and monitoring performance. More ❯

Service Delivery Analyst page is loaded Service Delivery Analystlocations: UK, London: UK, Yorktime type: Full timeposted on: Posted Todayjob requisition id: R Job Type: Fixed Term Build a brilliant future with Hiscox Position: Service Delivery AnalystReporting to: Product OwnerLocation: London or YorkType: 12 months FTCBand: I About the team The Change Management Team collaborate … leading capabilities across our people, processes, and systems. Our goal is to embed lasting changes that deliver measurable benefits to our customers and help us reach our strategic goals.This Service Delivery position will play a key role in supporting our core London Market underwriting platforms from within the Change Management Team, reporting into the Product Owner for the … it better for the user and the business. This role will not suit you if you prefer to work from a set 'to do' list. Key responsibilities As a Service Delivery Analyst, you will: Act as the first point of contact with our user base for queries and small change. Handle end to end management of user issues More ❯

Company description: Water Utility Company based in Yorkshire region of England. Job description: Service Delivery Manager Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water: We offer a competitive salary, depending on experience Car Allowance Annual incentive related bonus (up to 10% of annual salary) Private … extra wellness day! A great benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location: Bradford/Hybrid Working (2-3 days office a week) Work type: Permanent. 37 hours per week, Monday … Friday. We have an exciting opportunity for a Service Delivery Manager to join the Water Distribution team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we More ❯

Job summary As a Support Service Desk Analyst, you will be responsible for being a team member of the 1st Line Service Desk team that will be responsible for providing 1st line ICT support for the Group. Acting as a point of escalation for the Associate Service Desk Analysts. You will need to have experience of Information … Technology Infrastructure Library (ITIL) service principles and processes with experience in Service Delivery, in particular the areas of incident and request management. You should have good interpersonal skills and be comfortable building relationships with customers at all levels. You must be able to work under timescales and remain calm under pressure particularly during major service disruptions. … required. Please review all documents attached to this advert to ensure you familiarise yourself with all requirements of the job. Main duties of the job Responsible for providing a Service Desk call logging and first line incident resolution service. Resolving as many incidents as possible at the first point of contact (first-time fix) and working with your team More ❯

England's purpose of delivering the best care and outcomes for the NHS. The Cyber Operations sub-directorate consists of 4 operational areas: Cyber Security Operations Unit (CSOU) Cyber Delivery Unit (CDU) Cyber Improvement Programme (CIP) Chief Information Security Office Function (CISO) This role is in the Cyber Security Operations Centre (CSOC) which is part of the CSOU and … provides centralised security monitoring across both NHS England and the wider health and care system in England. The CSOC consists of Protective Monitoring, Threat Operations, Incident Management, Service Operations and Engineering. To support our strategy to improve NHS cyber resilience, we are recruiting for a Senior Security Analyst who specialises in Service Delivery Management as part of … the CSOC Service Operations team. The post of Senior Security Analyst for Service Delivery has been awarded a Recruitment and Retention Premia (RRP) in response to current labour market conditions. In recognition of this, the role attracts an additional monthly RRP payment equal to 20% per annum. Please be aware that RRP is non contractual and subject More ❯

Client Delivery Executive The Client Delivery Executive (CDE) is the primary point of contact for clients, ensuring the seamless delivery of services and maintaining a high-quality client experience. This role is responsible for building trusted relationships, managing post-sales service delivery, and ensuring client satisfaction through effective communication, issue resolution, and continuous improvement. Key … Responsibilities Client Relationship Management Act as an ambassador and advocate for clients. Own and lead the end-to-end client service experience. Build and maintain strong, trusted relationships through regular engagement. Work with leadership to shape long-term service strategies. Client Management Understand client strategies and timelines to support effective planning and delivery. Lead client onboarding and transition … requests and challenge assumptions to deliver better outcomes. Keep clients informed of progress, timelines, and potential risks. Continuous Improvement & Support Identify opportunities to enhance the client experience. Innovate in service delivery methods and engagement approaches. Support proposals, audits, site tours, workshops, bids, and negotiations. Review and interpret performance reports, highlighting exceptions and driving resolution. Skills, Experience & Qualifications Strong More ❯

Client Delivery Executive The Client Delivery Executive (CDE) is the primary point of contact for clients, ensuring the seamless delivery of services and maintaining a high-quality client experience. This role is responsible for building trusted relationships, managing post-sales service delivery, and ensuring client satisfaction through effective communication, issue resolution, and continuous improvement. Key … Responsibilities Client Relationship Management Act as an ambassador and advocate for clients. Own and lead the end-to-end client service experience. Build and maintain strong, trusted relationships through regular engagement. Work with leadership to shape long-term service strategies. Client Management Understand client strategies and timelines to support effective planning and delivery. Lead client onboarding and transition … requests and challenge assumptions to deliver better outcomes. Keep clients informed of progress, timelines, and potential risks. Continuous Improvement & Support Identify opportunities to enhance the client experience. Innovate in service delivery methods and engagement approaches. Support proposals, audits, site tours, workshops, bids, and negotiations. Review and interpret performance reports, highlighting exceptions and driving resolution. Skills, Experience & Qualifications Strong More ❯

We are seeking an experienced IT Service Delivery Manager to join a fast paced IT Service Management (ITSM) team. This operational role is central to managing all aspects of Incident, Problem, and Request Management in line with ITIL best practices. You will lead Major Incident Management activities, produce and deliver service reports, maintain ITSM documentation, manage … escalations, and support the IT Helpdesk function. This is a critical role in ensuring swift issue resolution, effective communication during incidents, and continuous service improvement. Key Responsibilities for the IT Service Delivery Manager: Act as Major Incident Manager during outages, coordinating resolver teams, leading war rooms, and ensuring timely stakeholder communication. Serve as an escalation point of … contact, focusing on swift incident resolution. Ensure Service Requests are logged, tracked, and resolved within agreed SLAs. Manage Problem detection, investigation, and root cause analysis. Produce and deliver monthly and ad-hoc service reports for management and stakeholders. Create, maintain, and improve ITSM-related documentation (SOPs, process guides). Review and manage IT escalations to ensure timely and More ❯

Service Delivery Manager MSP Brighton, BN1 (primarily on-site, 1 day hybrid) £50,000 - £55,000 plus benefits My client is a well-established Managed Service Provider (MSP) , supporting long-standing clients across a variety of sectors. With a fantastic reputation, they pride themselves on building strong client relationships and a collaborative culture. They are now looking … for a Service Delivery Manager to take ownership of the IT services department and play a central role in the leadership team. This is an exciting opportunity to lead and grow a team of 6 talented IT Technicians while shaping how to deliver outstanding service to clients. What you ll be doing Leading, coaching, and developing the … Service Desk Team to deliver consistent, high-quality support Driving improvements in service delivery processes, performance, and client satisfaction Working closely with the Operations Manager and wider leadership team to influence strategy and growth Managing and reporting on KPIs, SLAs, and service metrics Ensuring best use of tools and systems, including the ConnectWise suite Building strong More ❯

Service Delivery Manager – MSP Brighton, BN1 (primarily on-site, 1 day hybrid) £50,000 - £55,000 plus benefits My client is a well-established Managed Service Provider (MSP) , supporting long-standing clients across a variety of sectors. With a fantastic reputation, they pride themselves on building strong client relationships and a collaborative culture. They are now looking … for a Service Delivery Manager to take ownership of the IT services department and play a central role in the leadership team. This is an exciting opportunity to lead and grow a team of 6 talented IT Technicians while shaping how to deliver outstanding service to clients. What you’ll be doing Leading, coaching, and developing the … Service Desk Team to deliver consistent, high-quality support Driving improvements in service delivery processes, performance, and client satisfaction Working closely with the Operations Manager and wider leadership team to influence strategy and growth Managing and reporting on KPIs, SLAs, and service metrics Ensuring best use of tools and systems, including the ConnectWise suite Building strong More ❯

Job Role: Senior Service Delivery Manager Location: Belfast Pay Rate: £25.84 per hour Hours: Full time, Monday- Friday Contract: up to 6 months with possible extension Working in collaboration with the Deputy Head of the Payroll Dept, the Senior Service Delivery Manager will be responsible for leading the day-to-day delivery of an effective … efficient and high-quality payroll service. In particular, the post holder will be responsible for: * Day to day leadership of the Payroll delivery teams within their remit to ensure high levels of service in line with demanding timescales and targets, adhering to Service Level Agreements (SLAs) * Identifying and implementing areas for improvement * Working collaboratively across teams to … build and maintain effective working relationships * Line management of a large team to deliver the highest standards of service * Promoting a positive culture through leading by example, demonstrating effective behaviours and developing staff engagement mechanisms across the whole team * Supporting the Deputy Head in identifying key strategic priorities and risks; and * Deputise for the Deputy Head as required in More ❯

SOC Team Lead ££85,000 GBP Hybrid WORKING Location: Glasgow, Scotland - United Kingdom Type: Permanent A leading global security services provider is seeking an experienced Security Operations Service Delivery Manager to join its dynamic cyber security team. With thousands of security experts worldwide and deep partnerships with top-tier security technology vendors, the organisation helps clients secure their … This is an exciting opportunity to play a key role in shaping the transformation journey of enterprise clients. The role will suit professionals with a strong background in SOC service delivery , incident response coordination , and vulnerability management . Key Responsibilities: Act as the primary liaison between clients and internal operational delivery teams, ensuring seamless communication and service … during major incidents. Identify impacted systems, users, and business functions, and ensure timely stakeholder communication. Oversee remediation and containment activities and coordinate post-incident investigations and reporting. Ensure all service delivery teams meet agreed SLAs, quality standards, and client expectations. Prepare and deliver weekly or monthly service review reports for stakeholders. Support the review and optimisation of More ❯

a diverse range of sectors, including retail, commercial, public sector, and public safety, with a comprehensive portfolio of services that focus on operational excellence and security. Role Overview: The Service Delivery Manager is responsible for the successful delivery and management of services provided to Dacoll Group customers. The SDM will plan, organise and control all service delivery activities contractually committed to their assigned customers. This includes the management of service governance including ITIL-aligned service management; compilation, interpretation and issuance of performance and activity reports; leadership of continual improvement and service improvement activities for assigned customers; escalation, exception and major incident management, and responsibility for the overall quality of services delivered … to our customers in line with SLAs and contractual obligations. Main Duties: Line Management Responsibility Ensure excellent customer service is delivered Practice ITIL standards and assist in obtaining accreditations both personally and throughout the business Develop and maintain positive relationships with customers, colleagues and partners Service Delivery Ensure excellent customer service is delivered to our customers More ❯