26 to 50 of 665 Service Delivery Jobs in the UK excluding London

Service Manager Alscient, Leeds, England, United Kingdom (Hybrid) Role To support our ongoing growth, we are currently seeking an experienced, customer-focused Service Manager responsible for driving outstanding service and support within our ITSM Function. The successful candidate will be responsible for overseeing incident, problem, and change management aligned with ITIL best practices, driving continual service improvement and ensuring performance against SLAs. The role involves working closely with delivery teams and key stakeholders in understanding customer needs to provide outstanding service, build lasting relationships and ensuring the delivery of value from our tailored solutions. This is an exciting and hands-on opportunity to make a real difference by putting customer success and … service quality at the centre of everything we do. Why Alscient? We are experts in digital transformation and are proud to be Summit level Salesforce Partners and Advanced tier AWS Partners with over 15 years of proven experience developing solutions, supporting services and driving customer success. Our certified consultants and developers build futureproof, innovative cloud solutions and provide managed More ❯

Service Manager Alscient, Leeds, England, United Kingdom (Hybrid) Role To support our ongoing growth, we are currently seeking an experienced, customer-focused Service Manager responsible for driving outstanding service and support within our ITSM Function. The successful candidate will be responsible for overseeing incident, problem, and change management aligned with ITIL best practices, driving continual service improvement and ensuring performance against SLAs. The role involves working closely with delivery teams and key stakeholders in understanding customer needs to provide outstanding service, build lasting relationships and ensuring the delivery of value from our tailored solutions. This is an exciting and hands-on opportunity to make a real difference by putting customer success and … service quality at the centre of everything we do. Why Alscient? We are experts in digital transformation and are proud to be Summit level Salesforce Partners and Advanced tier AWS Partners with over 15 years of proven experience developing solutions, supporting services and driving customer success. Our certified consultants and developers build futureproof, innovative cloud solutions and provide managed More ❯

Service Delivery Manager Akkodis are currently working in partnership with a leading service provider to recruit an experienced Service Delivery Manager to be responsible for the delivery of services to a major UK client. Please note you will require current active SC clearance and be available to work on client site 3 days a … week. The Role As the Service Delivery Manager you will contribute to an effective governance model to manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets. The Responsibilities/Requirements Delivery Leadership * Manage services to make sure that we deliver what we've promised to our customers and our own organisation * Identify and manage service improvements where necessary to improve the quality, efficiency or effectiveness of our services, react to issues or better align our services to our customers' needs, working with our group services colleagues * Prepare and deliver More ❯

We are currently recruiting for a highly awarded Managed Security Service Provider for the role of Service Delivery Analyst. This is a fantastic opportunity to join a business known for its cutting-edge connectivity, cloud, and communications solutions. Role Overview *CANDIDATES MUST BE BASED IN THE UK* Location: Remote Package: £35,000- £45,000 per annum What … you'll be doing: Creating detailed service performance reports, including logged incidents, recommended improvements, and stakeholder updates Presenting technical reports to clients, providing clear insights into solution utilisation and overall service performance Analysing identified issues within the client estate and proposing effective solutions for service review meetings Acting as the primary liaison between internal technical teams and … clients, ensuring service and technical delivery meet expectations Managing client handovers during transitions into Business-As-Usual (BAU) operations to ensure a smooth and consistent experience Gathering customer insights regularly to identify areas for improvement and uncover future service opportunities Tracking and managing customer action logs to ensure timely resolution and follow-up Main Skills/Requirements More ❯

Job summary The Submarine Delivery Agency (SDA) is a part of the Ministry of Defence responsible for the procurement, in-service support, and disposal of the UK’s nuclear submarines. Our work is of unparalleled strategic importance nationally and internationally, ensuring the security of the UK’s continuous at-sea nuclear deterrent (CASD), and delivering some of the … real-world challenges, we want to hear from you. We're currently recruiting IT Operations Analysts to join our high-performing team, where your expertise will directly impact the delivery and evolution of IT services across the organisation. You'll play a pivotal role in shaping the scope, team and support services within the organisation. You'll oversee the … configuration of IT services and supervise a small team of IT Service Desk Administrators, ensuring the effective delivery of IT services. This includes managing obsolescence, supporting future capabilities and providing through-life support. Due to this being a front-facing, customer-focused role, hybrid and flexible working can be considered for this post but regular in-person office More ❯

About the job. National Highways have an excellent opportunity for a Service Delivery Manager to oversee and control the delivery of maintenance and repair works across the South East Region. You will ensure all activities, whether routine or reactive, meet the required technical, quality and safety standards with a strong focus on customer service. This role will … of your role, and you will need to have no more than 3 points to be considered for this position and during employment. Managing supplier performance to agreed contractual service level agreements, technical, quality and safety standards, including the investigation of breaches of service level targets and service non-availability, with the instigation of remedial activities. Proactively … of the assigned Route(s) or contract scope (e.g. M&R, DBFO, RTMC), identifying performance trends, risks and issues. Analysing the root causes for performance issues and work with Service Delivery colleagues and supply chain to develop and implement remedial action plans. Maintaining the cyclical and reactive maintenance work plans for the designated Route(s) and ensure the More ❯

IT Service Delivery Manager - Mergers & Acquisitions £80,000 - £90,000 A leading organisation undergoing rapid growth through acquisitions is seeking a high-calibre IT Service Delivery Manager to lead IT planning and integration for a fast-paced M&A programme with circa 10 acquisitions planned per year for the next four years. Reporting directly into the … Head of IT, you'll oversee a team decided to the successful integration of all acquired businesses, driving seamless IT integration, data migration, service continuity and post-merger optimisation while collaborating with stakeholders across the business. This is a strategic, career-defining opportunity for someone who thrives in fast-moving environments and is committed to long-term impact. Key … Responsibilities * Lead a specialist M&A IT team * Own end-to-end IT delivery during acquisitions: due diligence to post-integration * Assess target company IT environments, risks and compatibility * Create and manage IT integration/separation plans, including TSAs and roadmaps * Oversee data migration, infrastructure alignment and app rationalisation * Ensure uninterrupted IT services and maintain high SLA performance * Manage More ❯

D365 Service Delivery Manager. This role is an excellent opportunity for candidates who are keen to contribute to the Dynamics 365 Customer Engagement & Finance and Operations team while driving meaningful change and innovation. Hybrid (2 days a week, South Tyneside) Key Responsibilities: - Lead the delivery of D365 Customer Engagement and Finance & Operations projects, ensuring client satisfaction.- Collaborate … functional teams to enhance product efficiency and effectiveness.- Act as the primary point of contact for client communications and expectations.- Develop and implement strategies for continuous improvement within the service delivery process.- Monitor project progress and resolve issues promptly to maintain optimal service delivery. Experience: - Strong knowledge of D365 CE or F&O- Experience managing service delivery for Dynamics 365 CE and F&O- Well-versed in project management with the ability to lead project sprints.- Excellent analysis, problem solving and collaboration skills Starting Salary - up to £77k dependant on experience. Benefits include - Discretionary bonus, personal medical cover, enhanced pension contributions and more More ❯

The team you'll be working with: Security Account Delivery Director We are currently recruiting for a dynamic Security Account Delivery Director to join our growing Security team. This vacancy is hybrid variable based in Birmingham. About Us NTT DATA is one of the world's largest Global Security services providers with over 7500 Security SMEs and Integration … opportunity for you to play a pivotal role in helping to shape our client's transformation journeys. What you'll be doing: What you'll be doing; The Account Delivery Director is responsible for managing large, complex security accounts at both strategic and operational levels. The role ensures the effectiveness of security practices, manages client engagements, drives operational maturity … improvements, and oversees delivery assurance activities. Operating at SFIA Level 6, the role requires the initiation, definition, and oversight of high-impact security delivery activities, including client engagement, delivery assurance, security governance, and strategic growth. The Director is responsible for aligning security initiatives with business objectives and ensuring the organisation's resilience against evolving threats. Using your More ❯

Clinical Service Delivery Manager ?? Location: Gatwick Office ?? Salary: Up to £50,000 per annum ?? Hours: 40 hours per week (including 1 week in 4 covering out-of-hours on-call) ?? Contract: Permanent ?? Office-Based (with flexible working in line with business needs) About the Role Our client is seeking a dynamic and experienced Clinical Service Delivery Manager to join our expanding team at our Gatwick office. This is a pivotal role within our clinical management team, responsible for ensuring the highest standards of clinical service delivery across our contracted services. Youll lead and support our in-house and contracted clinicians, ensuring they are responsive, empathetic, and consistently deliver exceptional care. Youll also play … a key role in clinical governance, service development, and stakeholder engagement. Key Responsibilities Lead and manage the clinical team, providing support, development, and training. Ensure compliance with clinical governance frameworks and regulatory standards (CQC, JRCALC, NICE). Represent at client meetings and maintain strong stakeholder relationships. Oversee clinical operations, site visits, and supervision. Drive continuous improvement in patient experience More ❯

Salary: £50,100 - £75,100 + performance-related bonus and a range of benefits to support your finances, wellbeing and family. Working Pattern: Permanent Full Time The role The Service Integration and Management ("SIAM") & Supplier Integration lead is responsible for delivering the integration and onboarding of suppliers to ensure seamless technical service delivery, effective relationship management, and … continual service improvement. This role involves overseeing supplier contracts, undertaking technical risk assessment, cost management, evaluating third-party change notices, and developing technical integration patterns to maintain a high standard of technical service and integration with the Service Management process, and capability framework. This role would suit an individual with a background in operational technical service delivery and business analytics looking to progress their career in the "business of IT" You will - Manage Supplier Contracts : Work on contractual agreements with suppliers to ensure compliance and alignment with service requirements, resulting in effective and reliable service delivery. - Supplier Management : In partnership with Procurement & Commercial, manage relationships with suppliers to ensure their services meet More ❯

Salary: £50,100 - £75,100 + performance-related bonus and a range of benefits to support your finances, wellbeing and family. Working Pattern: Permanent Full Time The role The Service Integration and Management ("SIAM") & Supplier Integration lead is responsible for delivering the integration and onboarding of suppliers to ensure seamless technical service delivery, effective relationship management, and … continual service improvement. This role involves overseeing supplier contracts, undertaking technical risk assessment, cost management, evaluating third-party change notices, and developing technical integration patterns to maintain a high standard of technical service and integration with the Service Management process, and capability framework. This role would suit an individual with a background in operational technical service delivery and business analytics looking to progress their career in the "business of IT" You will - Manage Supplier Contracts : Work on contractual agreements with suppliers to ensure compliance and alignment with service requirements, resulting in effective and reliable service delivery. - Supplier Management : In partnership with Procurement & Commercial, manage relationships with suppliers to ensure their services meet More ❯

Salary: £50,100 - £75,100 + performance-related bonus and a range of benefits to support your finances, wellbeing and family. Working Pattern: Permanent Full Time The role The Service Integration and Management ("SIAM") & Supplier Integration lead is responsible for delivering the integration and onboarding of suppliers to ensure seamless technical service delivery, effective relationship management, and … continual service improvement. This role involves overseeing supplier contracts, undertaking technical risk assessment, cost management, evaluating third-party change notices, and developing technical integration patterns to maintain a high standard of technical service and integration with the Service Management process, and capability framework. This role would suit an individual with a background in operational technical service delivery and business analytics looking to progress their career in the "business of IT" You will - Manage Supplier Contracts : Work on contractual agreements with suppliers to ensure compliance and alignment with service requirements, resulting in effective and reliable service delivery. - Supplier Management : In partnership with Procurement & Commercial, manage relationships with suppliers to ensure their services meet More ❯

Salary: £50,100 - £75,100 + performance-related bonus and a range of benefits to support your finances, wellbeing and family. Working Pattern: Permanent Full Time The role The Service Integration and Management ("SIAM") & Supplier Integration lead is responsible for delivering the integration and onboarding of suppliers to ensure seamless technical service delivery, effective relationship management, and … continual service improvement. This role involves overseeing supplier contracts, undertaking technical risk assessment, cost management, evaluating third-party change notices, and developing technical integration patterns to maintain a high standard of technical service and integration with the Service Management process, and capability framework. This role would suit an individual with a background in operational technical service delivery and business analytics looking to progress their career in the "business of IT" You will - Manage Supplier Contracts : Work on contractual agreements with suppliers to ensure compliance and alignment with service requirements, resulting in effective and reliable service delivery. - Supplier Management : In partnership with Procurement & Commercial, manage relationships with suppliers to ensure their services meet More ❯

The Role This role offers the opportunity to oversee the technological support provided by the team to the firm’s core practice areas by: Managing the legal technology support service provided by our team of technologists Providing technical expertise on complex legal matters and client solutions Line management of our team of technologists Collaborating with senior members of IDT … Key Responsibilities Matter and client support Serve as a front door for our technology capabilities. Manage capacity and triage requests for technologists’ expertise. Assist the team with prioritisation and delivery concerns where conflicting or demanding workloads arise, with reference to complementary roles & responsibilities matrices and the competency of other legal support teams. Oversee the monitoring, recording, analysis, and communication … of technologists. This includes performance management, administration of line management tasks e.g. budget controls, and ensuring compliance with the firm’s regulatory duties and policies. Manage engagement with IT Service Desk to ensure our colleagues experience seamless service delivery between the two teams with respect to technical support on legal matters and projects. Collaborate closely with your More ❯

for an experienced IT Support Team Manager to join their dynamic team. This pivotal role involves overseeing and managing the IT helpdesk team and ensuring a high standard of service delivery across the organisation. The ideal candidate will bring strong leadership and technical expertise to the role, ensuring the team provides timely, effective, and professional IT support to … leading day-to-day support operations, managing internal IT projects, and handling escalations. You will guide the team to ensure adherence to best practices in troubleshooting, user support, and service delivery, all while working closely with other IT teams to improve processes and implement system upgrades. Excellent communication skills, strong leadership capabilities, and a deep understanding of IT … handled effectively and efficiently. Take ownership of internal IT projects, from planning to execution, ensuring projects meet high standards with comprehensive documentation and governance. Work closely with a Managed Service Provider (MSP) and Group IT to ensure that the IT infrastructure supports the current needs of the UK business. Oversee the IT service desk lifecycle, taking full ownership More ❯

for an experienced IT Support Team Manager to join their dynamic team. This pivotal role involves overseeing and managing the IT helpdesk team and ensuring a high standard of service delivery across the organisation. The ideal candidate will bring strong leadership and technical expertise to the role, ensuring the team provides timely, effective, and professional IT support to … leading day-to-day support operations, managing internal IT projects, and handling escalations. You will guide the team to ensure adherence to best practices in troubleshooting, user support, and service delivery, all while working closely with other IT teams to improve processes and implement system upgrades. Excellent communication skills, strong leadership capabilities, and a deep understanding of IT … handled effectively and efficiently. Take ownership of internal IT projects, from planning to execution, ensuring projects meet high standards with comprehensive documentation and governance. Work closely with a Managed Service Provider (MSP) and Group IT to ensure that the IT infrastructure supports the current needs of the UK business. Oversee the IT service desk lifecycle, taking full ownership More ❯

and recovery interventions to deliver innovative programmes that improve wellbeing, reduce isolation and support recovery thereby helping to improve people's lives. We are seeking an experienced and motivated Service Delivery Manager to lead the operational delivery of our flagship services. You will take full responsibility for meeting NHS contractual requirements and Key Performance Indicators (KPIs), ensuring … services run smoothly, achieve outstanding outcomes and remain a trusted part of the healthcare pathway. Job Title: Service Delivery Manager Place of Work: START, Brunswick House, Salford M6 and various outreach sites as appropriate Hours of Work: Part-Time - 21 hours per week (Tues to Thurs, 9am4.30pm, with some evening and weekend working required with time off in … lieu). Salary: £40,000 per annum FTE (£24,000 per annum actual for 21 hours per week) In this role, you will: Lead and manage a multidisciplinary delivery team, providing supervision, support and performance management Ensure accurate data, documentation and outcomes are maintained in line with Commissioner and organisational standards Drive quality assurance, ensuring learning is shared and More ❯

support the strategic and operational growth of their IT function. This is an excellent opportunity to play a key role in shaping core IT processes across infrastructure, software development, service delivery, and solutions architecture. Role Overview Reporting directly to the Associate Director of IT, the IT Consultant will lead improvements across multiple technical domains, ensuring IT systems, services … planning; ideal for a candidate with prior experience at a senior level, who can drive innovation, manage risk, and deliver value through technology. Key Responsibilities: Drive improvements across IT Service Desk, Operations, Infrastructure, Software Development, and Solutions Architecture Develop roadmaps to support lifecycle management and ensure alignment with organisational objectives Provide technical guidance to maximise business benefits from IT … investments and system consolidation Support vendor and supplier relationship management, focusing on contract compliance and return on investment Assist with day-to-day capacity planning and service delivery, ensuring SLAs are met and exceeded Develop and implement IT policies, technical standards, and architectural principles Identify and address technical debt and infrastructure risk, supporting cloud migration strategies Collaborate across More ❯

Dawn Ellmore Employment are supporting a top tier Law Firm in London in their search for an IT Service Delivery Manager. For this role you must have prevous experience working in a legal environment and have solid managerial experience in Service Delivery. The successful candidate will receive an excellent starting salary along with a brilliant benefits package … plus hybrid working! To be successful you must be able to showcase your wealth of knowledge in Service Delivery from a Law Firm as well as be keen to succeed in a new challenge. Having superb communication skills both written and verbal is key along with Office 365 experience. The duties will include: Leading IT Service Delivery Projects. Day-to-day operations within the IT Team. Dealing with stakeholder management. Identifying and resolving service improvements. Implementing new systems. This is an incredible opportunity which will not be around for long. Get in touch now to find out more... Dawn Ellmore Employment aims to respond to all applicants, however due to the number of applications received More ❯

Service Delivery Manager - Manchester - Up to £40,000 The Role Are you a Technical Leader who is looking for a new challenge? We are on the search for a demonstrated leader who is experienced Microsoft Exchange, Azure, Applications, server, storage and security. As the Service Delivery Manager, you will be responsible for maintaining SLAs from a … service provider standpoint. This is across service desk and project delivery. The company is highly accredited and is a regional player. In this role you will be responsible for managing a close-knit team, ensuring SLAs are met across the board and coordinating internal resources for various projects. You will be comfortable to be hands-on and analyse … areas of improvement, breaking down the workload and doing a lot of people management. Role Requirements Previous experience leading a service desk Project Delivery/Management Experience (Az, O365). Leadership/Management Experience Stakeholder Management Excellent Interpersonal Skills The Company My client is an employee centric service provider who pride themselves on the training and development More ❯

Service Delivery Manager - Manchester - Up to £40,000 The Role Are you a Technical Leader who is looking for a new challenge? We are on the search for a demonstrated leader who is experienced Microsoft Exchange, Azure, Applications, server, storage and security. As the Service Delivery Manager, you will be responsible for maintaining SLAs from a … service provider standpoint. This is across service desk and project delivery. The company is highly accredited and is a regional player. In this role you will be responsible for managing a close-knit team, ensuring SLAs are met across the board and coordinating internal resources for various projects. You will be comfortable to be hands-on and analyse … areas of improvement, breaking down the workload and doing a lot of people management. Role Requirements Previous experience leading a service desk Project Delivery/Management Experience (Az, O365). Leadership/Management Experience Stakeholder Management Excellent Interpersonal Skills The Company My client is an employee centric service provider who pride themselves on the training and development More ❯

the tactical and strategic development of functions listed above. The Senior IT Manager will also support the Enterprise Operations Manager to help manage the IT department, day-to-day service delivery, and capacity planning to ensure the IT department meets the current and future requirements of the organisation. Key Responsibilities: Identify and implement improvements to IT Service … manage relationships with vendors adhering to contract compliance and added value services. Review, Develop and implement IT policies and architectural and design standards/principles with respect to IT Service Desk, IT Operations, IT infrastructure, Software Development and Solutions Architecture Provide full-service delivery responsibility; undertake technical planning to ensure sufficient system capacity is made available, that … renewal plans to replace obsolete or at-risk technologies are timely and that SLAs are being met and/or exceeded with a focus on proactive service delivery To lead, inspire and motivate a diverse team of Service Desk Analysts; ensuring that they are adequately resourced, prepared, motivated, and utilised to help achieve key CTP business outcomes. More ❯

IT Service Delivery Manager Opportunity for an experienced IT Service Delivery Manager to join one of Yorkshire's fastest growing managed service providers in their Sheffield office! Salary between £45,000 and £55,000 depending on experience plus benefits. Contact me on 07441348208 or email Who we are: We are one of Yorkshire's fastest … going through a period of rapid growth. We are a team of passionate IT professionals that bring their love of technology to our clients, we pride ourselves on excellent service and efficient support. Benefits: 20 days holiday plus bank holidays and your birthday off! Company vehicle. Continued development support through training and development. Lots of incentives and team social … events. What will you be doing? You will be responsible for multiple teams within the company, manging project delivery and the IT Support Engineers. You will be confident in managing close relationships, dealing with stakeholders in the business and ensuring a smooth efficient delivery of our IT Services. Essential Skills: Experience of IT Service Delivery. Proven experience More ❯

economy by 2050. What's in it for you? 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell) Hybrid working options. Automatic enrolment onto our Employee Participation Scheme. Enhanced Maternity leave. Paternity and Adoption leave. 24/7 free and confidential … is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support. Visit Our People page What's the role? The Delivery Project Manager is responsible for the management, monitoring and reporting of a range of Utility Infrastructure services to Industrial and Commercial customers across the UK. Reporting to the Service Delivery Manager, the Delivery Project Manager will be the customer lead on a number of customer portfolios and will be supported in the delivery of Utility Infrastructure services by a team of Project Co-ordinators. The role involves the day-to-day management of projects and working closely with statutory utilities, Independent Connection Providers, Asset Owners More ❯